Stuck on USB icon Screen - ZenFone 2 Q&A, Help & Troubleshooting

Hi!
I need help with my phone - Asus Zenfone 2 (ZE551ML).
I'm stuck at a USB icon screen. No more Recovery Menu and no more bootloader.
I tried installing the Intel Soc USB Driver but my Windows 8 64bit Enterprise laptop won't install it.
BTW, my phone reboots on it's own. Doesn't matter if it's hooked to the charger or laptop. It reboots everytime.
Is there any hope left on this phone?
Under Device Manager, all I see is the Moorefield and no matter how I try installing drivers it won't.
Please help.

Try diferent pc and flash fastboot.img and recovery.img should be fine.
OMG, your phone cannot enter bootloader ???

bantoy said:
Hi!
I need help with my phone - Asus Zenfone 2 (ZE551ML).
I'm stuck at a USB icon screen. No more Recovery Menu and no more bootloader.
I tried installing the Intel Soc USB Driver but my Windows 8 64bit Enterprise laptop won't install it.
BTW, my phone reboots on it's own. Doesn't matter if it's hooked to the charger or laptop. It reboots everytime.
Is there any hope left on this phone?
Under Device Manager, all I see is the Moorefield and no matter how I try installing drivers it won't.
Please help.
Click to expand...
Click to collapse
Follow this guide:
http://forum.xda-developers.com/zenfone2/general/guide-brick-soft-hard-bricked-zenfone-2-t3284256

djole94hns said:
Follow this guide:
http://forum.xda-developers.com/zenfone2/general/guide-brick-soft-hard-bricked-zenfone-2-t3284256
Click to expand...
Click to collapse
Yup! this was link but I got stuck on installing the Intel Soc USB driver. I got Windows 8 and no luck at all.
What else can be done?

if you havent, give this a try > http://www.asus-zenfone.com/2015/12/how-to-downgrade-asus-zenfone-2-firmware.html
can you enter bootloader screen ? if you can flash the 3 files from the guide above and that should fix it...
if you were trying to restore phone then continue with that guide , providing you can enter recovery and adb sideload the rom to fix the phone
guide is for ZE550ML/ZE551ML

Perhaps you should try booting windows with disabled driver signature check. Ask Google on how to do that.
On my win8 64 the drivers installed without doing that, but I've read that driver signature check can be a problem when installing Intel soc drivers.
You should give it a try...
Good luck!

Related

problem install driver MOOREFIELD

Hi everyone,
My zenfone 2 ZE551ML is bricked, so i followed this guide http://forum.xda-developers.com/zenfone2/general/guide-brick-soft-hard-bricked-zenfone-2-t3284256
The problem comes when i arrived to the step of IntelSoc:
I install it, no problem until here, i got IntelSoc driver in my device manager .
But when i want to have the MOOREFIELD driver, I cant get it. Following this perfectly
Ash back to the Zenfone 2, shutdown, press simultaneously the key "source" + "volume +", of course you will see a screen hanging cables( I don't have hanging cables though, I just have the Logo Asus and write on the top in blue Fastboot mod !!!).
-Connect to your computer via USB cable, to standard Intel SOC driver position, wait a few seconds if the current add an item immediately below another MOOREFIELD new devices is successful.
-If You have not been, the test performed as follows: turn off the machine, plug the cable into the computer, press the power button until the device vibrates slightly, then release.
If you have an idea can you help me please. I think this is the only thing who blocks me in repairing my phone...
Thank you
Yea that problem also persists with my zenfone 2,cant install moorefield 'cause pc cant recognize my phone. Somebody please help us out.
Anagh21 said:
Yea that problem also persists with my zenfone 2,cant install moorefield 'cause pc cant recognize my phone. Somebody please help us out.
Click to expand...
Click to collapse
it is clearly instructed in that thread you mentioned. just keep few things in mind.. uninstall every mobile related driver before installing isoc. uninstall xFSTK tool if you already installed it before installing isoc. third as you are concerned about the line you mentioned morefield under intel soc. well during soc install you will see windows like attached below. at this stage you need to power cycle your device . ( turn off your device holding power button for 10 sec. then connect to pc and turn on. leave connected to pc and turn off again and turn on second time to make sure so driver are installed) don't worry if you don't see morefield under soc now. just go ahead and install xFSTK. now your concern that your device don't stays in morefield download stage ( i mean it appears in device manager and disapear) . after installing xFSTK. run it as administrator and load files. and change gp flag value. also change device detection timeout to 120. now click begin download it will start waiting for device. now turn off your device completely and connect to pc and turn on. xFSTK will force it to stay in required mode. if download do not starts. just power cycle the device while being connected to the tool.
( note: it is strongly recomended that you install isoc and connect mobile before installing. if you have already installed xFSTK then plz uninstall it and install it after performing above said steps. remove all other mobile related drivers also and if you are using windows 8 or 10 disable driver signature enforcement again even if you did it earlier)
The problem with asus flash tool solved
Solution : Open device manager i.r. Windows + X .... if your phone is not being detected... switch it on and off ... there will be ( other devices menu ) that will show your phone there..
right click on the phone , click update drivers, ofcoarse no drivers online, locate the drivers manually , wherever your bootloader file is i.e. the 1 gb file you download or the raw file as we can speak ... i didn't pin pointed it ... my file was on the desktop so I just chose desktop and it searched it and installed it.
After that the phone was successfully in the computer and being detected by the flash tool.

OP3 Not Found By Fastboot (Win 10)

So I'm running windows 10 on my pc and my op3 is easily found by windows. When I enter fastboot mode on my op3, the command "fastboot devices" doesn't show my op3. I used that 15 sec adb & fastboot installer.
MrHaPpY66 said:
So I'm running windows 10 on my pc and my op3 is easily found by windows. When I enter fastboot mode on my op3, the command "fastboot devices" doesn't show my op3. I used that 15 sec adb & fastboot installer.
Click to expand...
Click to collapse
Have you enabled oem unlocking from developer options?
I'm having the same problem. After going back to Oxygen OS (now 3.5.4) from MIUI 8 fastboot just doesn't work anymore. ABD works just fine (tried on Minimal ABD and Fastboot on Windows and ABD installed over Android Studio on Ubuntu. Fastboot did recognize the phone on Ubuntu but flashing TWRP resolved in a bootloop (tried the old and the new recovery image).
All drivers are installed on both Windows and Ubuntu (I even removed all drivers on Windows and added them again) and just to make sure everything gets installed I disabled driver signature verification on Windows, but as I said - still no luck.
Edit: Of course USB Debugging and OEM Unlocking is enabled (my bootloader is also unlocked since I already had tried out multiple roms)
Had the same Problem, Win10 is the Problem + the old OP Drivers + the new Update to Win10 etc.
Nothing worked, tryed everything. Created a Thread last week here also...
After that i created a new Partition and installed Win7 on it. All works fine, only thing is while Boot ur System u have to pick ur OS or it waits 30sec to boot up but thats ok.
Now i have Win10 for everything and i reboot to win7 for Fastboot/OP3
http://forum.xda-developers.com/oneplus-3/help/connect-to-phone-adb-fastboot-t3485079
Didnt tryed the last Tip.
KornY10 said:
Win10 is the Problem
Click to expand...
Click to collapse
Can't solve your problem, but OP3 fastboot does work in Windows 10. I did have to disable driver signature verification to install the driver in the first place, and you'll have to leave it off for the driver to stay functional, but it definitely works on Win 10.
I dont tryed ur Way, so yes after disable Driver sign. it works like u Said but i did not Test it.
i had the same problem to find the correct adb driver spent many hours but it didnt work so after that last i try to update windows 10 and find adb driver there after updating window its work like charm so all u have to do is just connect ur phone with data transfer mode on and search the window automatic updates .
Same here
It's driving me crazy. I've updated from a rooted stock OS (incl TWRP) via full OTA directly to 3.2.7, which removed TWRP and root.
I now cannot enter a Fastboot mode which detects the USB connection. Thus I can't flash TWRP again and can't root my phone, making lots of apps unusable.
I've tried every suggestion on every thread but nothing works...
Sent from my ONEPLUS A3003 using Tapatalk
Also got kedacom on my device manager after automatic driver update but my phone still isn't recognised in adb devices, does everyone else's serial number show up?
You guys still have the problem?
Sent from my Xiaomi Mi 5 using XDA Labs
Managed to solve it: Disable driver signature verification (follow howtogeek guide) then reinstall Drivers from Oneplus. Go to device manager chose the Kedacom Device and select the correct Oneplus Driver instead then reboot PC and Phone and now it should work
SgtIcetea said:
Managed to solve it: Disable driver signature verification (follow howtogeek guide) then reinstall Drivers from Oneplus. Go to device manager chose the Kedacom Device and select the correct Oneplus Driver instead then reboot PC and Phone and now it should work
Click to expand...
Click to collapse
Good that you found the solution..
Sent from my Xiaomi Mi 5 using XDA Labs
Well I didn't really solve the problem on win 10 so i just decided to use Ubuntu instead. Worked well
SgtIcetea said:
Managed to solve it: Disable driver signature verification (follow howtogeek guide) then reinstall Drivers from Oneplus. Go to device manager chose the Kedacom Device and select the correct Oneplus Driver instead then reboot PC and Phone and now it should work
Click to expand...
Click to collapse
I tried that too, but didn't work. What driver did you select in Device manager?
superiscch said:
I tried that too, but didn't work. What driver did you select in Device manager?
Click to expand...
Click to collapse
Rebooted both devices, OP3 was in fastboot. Then there was a Driver called Oneplus Bootloader Interface (or something similar)
SgtIcetea said:
Rebooted both devices, OP3 was in fastboot. Then there was a Driver called Oneplus Bootloader Interface (or something similar)
Click to expand...
Click to collapse
The driver that shows up as a spare drive when you connect the phone? Tried that too, no good. Going to boot Ubuntu later today, hope that works. I just need twrp, then I'm good ?
superiscch said:
The driver that shows up as a spare drive when you connect the phone? Tried that too, no good. Going to boot Ubuntu later today, hope that works. I just need twrp, then I'm good
Click to expand...
Click to collapse
Yeah that one. After disabling the driver signature verification you have to re install it, when it's not disabled windows just doesn't install it although it says it does. After I disabled it Windows actually showed a completely new window during installation to install the driver properly
superiscch said:
The driver that shows up as a spare drive when you connect the phone? Tried that too, no good. Going to boot Ubuntu later today, hope that works. I just need twrp, then I'm good
Click to expand...
Click to collapse
Man, had to just do it through my Ubuntu VM. Tried Win 10 Win 7, all gave me troubles.
Started Ubuntu, setup ADB and unlocked in a breeze
i have same problem

Hardbricked/Softbricked Zenfone 2 ZE551ML/Z00AD?

Hello!
After replacing mainboard in my Zenfone 2, I'm not able to flash anything through fastboot, beacuse adb can't regonize phone-Getting Windows 10 Error- Windows Can't regonize USB. Before, I unlocked bootlader and installed MM bootloader. I have installed Asus Usb drivers, Google Usb driver and Intel Android Usb driver. Help me please I love my Zenfone,but I did something wrong. :crying:
Yanun said:
Hello!
After replacing mainboard in my Zenfone 2, I'm not able to flash anything through fastboot, beacuse adb can't regonize phone-Getting Windows 10 Error- Windows Can't regonize USB. Before, I unlocked bootlader and installed MM bootloader. I have installed Asus Usb drivers, Google Usb driver and Intel Android Usb driver. Help me please I love my Zenfone,but I did something wrong. :crying:
Click to expand...
Click to collapse
try uninstalling and reinstalling drivers. what does it shows in device manager when you connect phone to pc?
In device manager it shows error with port.
Reinstalled drivers. Still nothing. http://imgur com/a/ezps8

Oneplus 3 does not connect to pc

my oneplus 3 does not connect to my pc. I have tried turning on and off developer options, turn off and on oem unlocking and usb debugging. I change the usb connection to mtp from charging but does not change. Also does not recognize it when i connect to pc. Also does not pop up on status bar and i checked portable devices. I also tried installing the oneplus drivers. i am on Android 7.0 freedomos-2.5. Any way to fix this issue? i might try to update freedomos because im on a old version of it.:crying:
Windows? If, yes windows drivers are the problem.
Try to other pc, to see if it works., first.
Evnul000 said:
my oneplus 3 does not connect to my pc. I have tried turning on and off developer options, turn off and on oem unlocking and usb debugging. I change the usb connection to mtp from charging but does not change. Also does not recognize it when i connect to pc. Also does not pop up on status bar and i checked portable devices. I also tried installing the oneplus drivers. i am on Android 7.0 freedomos-2.5. Any way to fix this issue? i might try to update freedomos because im on a old version of it.:crying:
Click to expand...
Click to collapse
Windows drivers 100%.
null0seven said:
Windows? If, yes windows drivers are the problem.
Try to other pc, to see if it works., first.
Click to expand...
Click to collapse
I have tried it on both my PC and laptop with both windows 10. Does not work. My PC also has windows 7 still seems to not work. Are there any other drivers i might be missing?
i have also done some research that you should update your drivers from device manager. I dont see anything related to my device. i went to portable devices nothing and i dont have a other devices section in device manager. Any help?
What recovery?
Try to flash latest twrp. I use blu-spark by eng-stk. You can fla**** thru recovery or Flashify app.
null0seven said:
What recovery?
Try to flash latest twrp. I use blu-spark by eng-stk. You can fla**** thru recovery or Flashify app.
Click to expand...
Click to collapse
i am on the latest twrp. will blu-spark help fix it?
ive also found out theres no kedcom driver when i go to fastboot. i even reinstalled adb drivers to insure its there but it does not pop up.
You'll need to remove drivers reboot, install correct drivers, reboot and then be nice to everyone you ever meet and it'll show up. It's a real pain but you can get there. XDA tutorial all the way there!
I once have kind of youre problem connecting to my laptop (win.10). But, at work, on that laptop, connection was ok (win.7).
I reinstal windows 10 and connection works fine, since.
I allways use latest TWRP & version of rom. I can't tell for sure what it's goin on with youre phone.
If i was in youre situation i format my phone (this will erase ALL in youre phone). And if PC still does not see the phone reinstall windows.
Also: Try a different cable.
A cheap cable could have a charging pin layout but lack data pins connections.
9 out of 10 issues with connecting to PC and getting odd behaviours is due to a bad/wrong cable.
dentman said:
You'll bed to remove drivers reboot, install correct drivers, reboot and then be nice to everyone you ever meet and it'll show up. It's a real pain but you can get there. XDA tutorial all the way there!
Click to expand...
Click to collapse
What are the driver links if you have? I already installed the OnePlus drivers.
ninjeratu said:
Also: Try a different cable.
A cheap cable could have a charging pin layout but lack data pins connections.
9 out of 10 issues with connecting to PC and getting odd behaviours is due to a bad/wrong cable.
Click to expand...
Click to collapse
I used the OnePlus cable and another cable.
Driver issues win 10
Find the excellent tutorial here on drivers.
For some reason my phone didn't show up but was able to receive commands. It was frustrating because I wanted to use the all in one XDA product but couldn't.
Even if you installed drivers they can be broken!
Do drivers from scratch per xda tutorial. Don't forget reboot!
Try different cables and usb ports! My front ones never seem to work!
Don't just try fastboot commands also try adb. Like I said mine wasn't seen properly yet it took the commands.
Unless your windows is a years old install it shouldn't require reinstall.
Factory phone reset might help.
Best of luck!

PC cant detect my phone

i flash pixel experience plus and latest firmware and now my phone stuck in fastboot mode and wont detect on my pc.. i cant see it on device manager either.. whenever i try to restart it goes to stucked twrp logo.. can someone help me here?
aidenskcyu said:
i flash pixel experience plus and latest firmware and now my phone stuck in fastboot mode and wont detect on my pc.. i cant see it on device manager either.. whenever i try to restart it goes to stucked twrp logo.. can someone help me here?
Click to expand...
Click to collapse
You just have to update drivers from device manager.
Follow this, you can use the fastboot drivers either from Xiaomi or Google (if you already have them installed)
If you don't have the Android with exclamation mark, you can do it the same as shows the latest image.
SubwayChamp said:
You just have to update drivers from device manager.
Follow this, you can use the fastboot drivers either from Xiaomi or Google (if you already have them installed)
If you don't have the Android with exclamation mark, you can do it the same as shows the latest image.
Click to expand...
Click to collapse
Before i got stuck in fastboot my phone doesn't really detected in my pc even on other computers with fastboot drivers. USB File Transfer not working too, it's only charging. I'm using Havoc OS 4.8 rom and this firmware.
aidenskcyu said:
Before i got stuck in fastboot my phone doesn't really detected in my pc even on other computers with fastboot drivers. USB File Transfer not working too, it's only charging. I'm using Havoc OS 4.8 rom and this firmware.
Click to expand...
Click to collapse
And did you try what I posted? Probably you need to check which drivers you have actually installed, some of them are sometimes redundant and not necessary, what you need is the Google ADB/fastboot that it is in the Google site, and regards Xiaomi all is in the Mi flash tool and Mi Unlock tool, see to the option to install the drivers hoping that you don't need the Qualcomm 9008-USB drivers.
Of course, this is assuming that you have a data cable not only a charger cable and the issue is not with the ROM itself.
Use known good data cable!!!
Does the phone see the connection?
Is it configured properly?!!!
Try another port.
Reboot, reboot, reboot...
Event manager, check for error messages.
Disk management>scan for new disks, open from here!
Device management, update driver, rollback driver... reboot.
Meh, play with it...
SubwayChamp said:
And did you try what I posted? Probably you need to check which drivers you have actually installed, some of them are sometimes redundant and not necessary, what you need is the Google ADB/fastboot that it is in the Google site, and regards Xiaomi all is in the Mi flash tool and Mi Unlock tool, see to the option to install the drivers hoping that you don't need the Qualcomm 9008-USB drivers.
Of course, this is assuming that you have a data cable not only a charger cable and the issue is not with the ROM itself.
Click to expand...
Click to collapse
can you give me the file for fastboot? now its showing “Unknown USB Device (Device Descriptor Request Failed)”
aidenskcyu said:
can you give me the file for fastboot? now its showing “Unknown USB Device (Device Descriptor Request Failed)”
Click to expand...
Click to collapse
Are you sure your device is actually in fastboot mode with that issue "Device Descriptor Request Failed"?
The drivers are in the Mi Flash tool, when you install the tools you can see the option to install the drivers that are already included in the Mi unlock tool.
From there, just follow the steps indicated in the pictures to update them.
SubwayChamp said:
Are you sure your device is actually in fastboot mode with that issue "Device Descriptor Request Failed"?
The drivers are in the Mi Flash tool, when you install the tools you can see the option to install the drivers that are already included in the Mi unlock tool.
From there, just follow the steps indicated in the pictures to update them.
Click to expand...
Click to collapse
i tried it but it has exclamation mark in android bootloader interface.
aidenskcyu said:
i tried it but it has exclamation mark in android bootloader interface.
Click to expand...
Click to collapse
It's not showing here an exclamation mark,
Can you upload the right SS?,
Also Did you install the fastboot drivers either from Mi Unlock tool or Mi Flash tool?
Try to install ADB and FastBoot drivers for redmi note 8
If Dosent work text here
SubwayChamp said:
It's not showing here an exclamation mark,
Can you upload the right SS?,
Also Did you install the fastboot drivers either from Mi Unlock tool or Mi Flash tool?
Click to expand...
Click to collapse
yes i did install it
aidenskcyu said:
yes i did install it
Click to expand...
Click to collapse
All is here in this same sequence.
i dont know why i get this error code 10.
aidenskcyu said:
i dont know why i get this error code 10.
Click to expand...
Click to collapse
Upload the same as my pictures 2 and 3 from your device manager, from the picture 2 you can use either from Xiaomi or Google.
Delete that Kedacom USB driver and replace for the proper ones, here you have the right guide https://xiaomifirmware.com/guides-and-tips/delete-kedacom-usb-device-driver-pc/
SubwayChamp said:
Upload the same as my pictures 2 and 3 from your device manager, from the picture 2 you can use either from Xiaomi or Google.
Delete that Kedacom USB driver and replace for the proper ones, here you have the right guide https://xiaomifirmware.com/guides-and-tips/delete-kedacom-usb-device-driver-pc/
Click to expand...
Click to collapse
somehow it got detected as android bootloader interface. it got detected too in miflash and tried to flash but i got stucked in flashint system.img. after a while it shows timeout error and after that i flash twrp recovery but i got a message that my battery is very low to flash it. will my phone charge in fastboot? because it keeps bootlooping now if ii dont go on fastboot mode
aidenskcyu said:
somehow it got detected as android bootloader interface. it got detected too in miflash and tried to flash but i got stucked in flashint system.img. after a while it shows timeout error and after that i flash twrp recovery but i got a message that my battery is very low to flash it. will my phone charge in fastboot? because it keeps bootlooping now if ii dont go on fastboot mode
Click to expand...
Click to collapse
Well, at least you got your device showed, no?
To power off the device you can put it in fastboot mode, after of approximately 10 minutes if the device is not attached to your PC, it'll power off, then you can charge it.
But if your device reacts to the power charger trying to boot to nowhere, then fastboot will charge the battery but very, very slowly.
Do you have bootloader unlocked? Why not flashing it through EDL mode?, you don't need battery power to do that.

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