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Hello,
just some hours ago my Galaxy Nexus (SC-04D) rebooted while lying on the table next to me. After several sings of vibration I noticed that the phone doesn't boot completely.
When switching on the phone I get the turn-on-vibration, then the google letters are displayed. Most times the word "google" flickers from left to right over the screen (only the line where the word is supposed to be). Sometimes it boots further and I get the colored "X" displayed. This symbol starts flickering, too and if it went so far it reboots.
Here are two pictures I took from the phone failing to boot:
picpaste.com/img_0001_01-Rmm7kDYb.jpg
picpaste.com/img_0001-eoLqVoiM.jpg
The phone is running stock Android from Docomo. The phone is about 14 months old and has never been unlocked, rooted, modded, taken a bath, ... 'til now.
I tried starting with and without SIM-card, with and without charger attached and let it lie around for several minutes without battery between my tries.
Is there any chance to get my data from the phone or even get it fixed? Please give me a hint what I can do.
Well the Red exclamation mark means that there is a problem with the phone reading the build path. Since you have never rooted the phone, this would mean that the files got corrupt on the phone. With a non-rooted phone a Factory Reset is about the only solution, but is probably only a temporary fix. This is most likely caused by too many apps on the phone and it just freaked out on something eventually.
I think these options might work for you, however I cannot confirm since I have rooted my phone from day one and never looked back:
Power button + up volume= recovery
Thanks GPFboy for your fast response,
GPFboyJS said:
Well the Red exclamation mark means that there is a problem with the phone reading the build path. Since you have never rooted the phone, this would mean that the files got corrupt on the phone. With a non-rooted phone a Factory Reset is about the only solution, but is probably only a temporary fix.
Click to expand...
Click to collapse
As far as I understand a factory reset results in a complete loss of data on the phone, right? So without root/unlock there's no chance to get my data from the phone? That would be really bad.
GPFboyJS said:
This is most likely caused by too many apps on the phone and it just freaked out on something eventually.
Click to expand...
Click to collapse
What is "too many"? I think there are about 35 apps installed atm. By the moment the problem arose wifi and 3g-data,BT,GPS were disabled and just a minute before I took a look how late it was. So nothing special.
GPFboyJS said:
I think these options might work for you, however I cannot confirm since I have rooted my phone from day one and never looked back:
Power button + up volume= recovery
Click to expand...
Click to collapse
The phone reaches fastboot mode, but when selecting recovery mode I get the google logo and after that the open android with the red exclamation mark. That doesn't look good, does it?
BrainSD said:
The phone reaches fastboot mode, but when selecting recovery mode I get the google logo and after that the open android with the red exclamation mark. That doesn't look good, does it?
Click to expand...
Click to collapse
thats stock recovery.
is your bootloader already unlocked or no?
Zepius said:
is your bootloader already unlocked or no?
Click to expand...
Click to collapse
It's still locked.
you might try and go into recovery,
then press (i think) power and vol up and try and see if you can wipe just cache.
Zepius said:
you might try and go into recovery,
then press (i think) power and vol up and try and see if you can wipe just cache.
Click to expand...
Click to collapse
ok, I tried that several time now, but it didn't work. The only thing when I select recovery and press the power button is that I get the google logo and then the dead android + red exclamation sign, but this screen is scrambled and shows flickering pixels as shown in one of my pictures in the first post. So recovery mode seems not to work for me?
Is there a software or hardware problem with my device?
BrainSD said:
ok, I tried that several time now, but it didn't work. The only thing when I select recovery and press the power button is that I get the google logo and then the dead android + red exclamation sign, but this screen is scrambled and shows flickering pixels as shown in one of my pictures in the first post. So recovery mode seems not to work for me?
Is there a software or hardware problem with my device?
Click to expand...
Click to collapse
You can try to unlock your boorloader and flash a custom recovery like cwm or twrp. Maybe that helps. You can always go back and re lock it.
Sent from my Galaxy Nexus using XDA Premium HD app
mrgnex said:
You can try to unlock your boorloader and flash a custom recovery like cwm or twrp. Maybe that helps. You can always go back and re lock it.
Sent from my Galaxy Nexus using XDA Premium HD app
Click to expand...
Click to collapse
He wants to keep his data... which, at this point, seems rather impossible.
If fastboot doesn't solve it, i would try omapflash, OP. That "flickering" doesn't look good.
beekay201 said:
He wants to keep his data... which, at this point, seems rather impossible.
If fastboot doesn't solve it, i would try omapflash, OP. That "flickering" doesn't look good.
Click to expand...
Click to collapse
Well if I was him I would be more worried about my expensive phone instead of data. Maybe a lesson for later to have a backup
Sent from my Galaxy Nexus using XDA Premium HD app
beekay201 said:
He wants to keep his data... which, at this point, seems rather impossible.
If fastboot doesn't solve it, i would try omapflash, OP. That "flickering" doesn't look good.
Click to expand...
Click to collapse
Yes exactly this is the point. Since I don't have a current data backup the first thing to try is getting my data from the phone. I already tried temporary loading the clockwork recovery through fastboot - with the galaxy nexus toolkit and by hand(sdk) - but it failed ("Bootloader locked").
What I'm wondering about is the fact that the phone seems to behave normally in odin and fastbood mode but going nuts the moment it's expected to boot. Besides the flickering google logo and the "matrix-modded" dead android it even ended up in a totally green screen one time.
At the moment I don't dare trying to unlock/flash the phone because of being afraid getting stuck and ending up with the phone being in some kind of undefined / totally broken state. Initially I was in hope of being able to rescue my data but now i will try my luck with docomo support first.
As far as I understood omapflash is primary used for recovering bricked phones not even starting to odin/fastboot mode. But thanks to your hint I found http://forum.xda-developers.com/showthread.php?t=2016628 "Unlock bootloader on GT-I9250 without wipe and without root" This might bring some chance for data access.
I will try to get through 1 to 4 of the guide first and see how far I get.
If this won't work I might try to unlock, recover and try to "undelete" what's possible. (http://forum.xda-developers.com/showthread.php?t=1994705)
Does this order make sense?
Btw, having a dead phone is bad, of course, even when I got it new for 2300Yen but loosing some pictures i really liked and having no phone atm currently hurts more. Especially when knowing that I was thinking of copying all photos to my computer only one day before when I pulled only some minor important ones from the phone I needed for work and planned to do a full backup and unlock this weekend when I get back my 'Milestone' currently lent to someone else.
Once again something I learned. Backup! Even you phone.
BrainSD said:
As far as I understood omapflash is primary used for recovering bricked phones not even starting to odin/fastboot mode. But thanks to your hint I found http://forum.xda-developers.com/showthread.php?t=2016628 "Unlock bootloader on GT-I9250 without wipe and without root" This might bring some chance for data access.
Click to expand...
Click to collapse
!!!
It will work actually, I read/also replied to that thread! I had forgotten about it, sorry. I must say that if you had already read the stickies that matter, you'd already know about it.
It will unlock your bootloader, bypassing fastboot. Still, it's not for the faint hearted. I refered to omapflash because its a low level tool, it doesn't require the bootloader to be unlocked, and is able to restore the bootloader to working state, and I got there because you mentioned you see graphical glitches/flickering which may indicate bootloader partition failure and/or consequent corruption.
I think that's your best shot at trying to get your data back. After unlock, boot to fastboot and 'fastboot boot custom_recovery.img', and grab your stuff (if you can) from /data/.
beekay201 said:
!!!
It will work actually, I read/also replied to that thread! I had forgotten about it, sorry. I must say that if you had already read the stickies that matter, you'd already know about it.....
Click to expand...
Click to collapse
Your hint was very helpful for me getting the right direction since I'm just starting to dig into all this stuff.
Unlocking went quite well. Writing back to the phone worked without a problem and after that it's shown as unlocked in fastboot mode.
It even started loading clockwork recovery with fastboot. But the initial cw recovery screen (their logo and the cw recovery footer) was already shown on a scattered screen (google logo + unlocked lock was fine). After that the usb port connected and disconnected several times, then the screen went blank.
May this be because of corrupted fs or defective hw?
From my understanding with omapflash one have raw access to the phones internal memory similar to with dd on Unix/Linux. So currently I'm trying to dump ("upload") the emmc from the phone - actually in smaller chunks since omapflash needs to allocate all the memory in advance for the upload and to prevent interruptions. This will take a while...
After that I want to try to 'cat' the parts together and mount the filesystem - might be possible to do this from linux since it seems to be ext4 filesystems
BrainSD said:
Your hint was very helpful for me getting the right direction since I'm just starting to dig into all this stuff.
Unlocking went quite well. Writing back to the phone worked without a problem and after that it's shown as unlocked in fastboot mode.
It even started loading clockwork recovery with fastboot. But the initial cw recovery screen (their logo and the cw recovery footer) was already shown on a scattered screen (google logo + unlocked lock was fine). After that the usb port connected and disconnected several times, then the screen went blank.
May this be because of corrupted fs or defective hw?
From my understanding with omapflash one have raw access to the phones internal memory similar to with dd on Unix/Linux. So currently I'm trying to dump ("upload") the emmc from the phone - actually in smaller chunks since omapflash needs to allocate all the memory in advance for the upload and to prevent interruptions. This will take a while...
After that I want to try to 'cat' the parts together and mount the filesystem - might be possible to do this from linux since it seems to be ext4 filesystems
Click to expand...
Click to collapse
Great, so far so good.
Yeah, they're ext4 images, but sparse images i believe - link
I need help you guys or I'm really screwed . My phone had been working perfectly fine on a rom that I had been running for a month, when out of nowhere I had a random reboot, don't know what could have caused it because I was just checking my messages on the facebook app, but ever since then my phone would not get past the boot screen, to make matters worse I could not get the phone to go to recovery doing the whole power+vol up. Don't know what happened to twrp but it would only show up when I would turn off the phone and plug it to charge. When the charging battery pops up with the percentage if I tapped the screen and hit the power button it would flash the twrp main menu for a quick second and it would disapear. I could not interact with twrp at all. After many attempts of turning off and doing the power+vol up I got the bootloader to come up and since everything at this point had failed I picked the factory reset option from the bootloader. Now my phone will only load straight to the bootloader and nothing else. To make matters worse no fastboot commands are working aside from getvar and show devices. I can't erase cache,flash a recovery or relock the bootloader or go back to S-On which means I cant use the warranty. Tried the RUU and it say's it can't communicate with the phone. So basically i'm looking at a paper weight with a bootloader that won't take any commands and no system image. I've been looking everywhere for a solution and the closest thing I could find is flashing the expanded 1.57 firmware in http://forum.xda-developers.com/showthread.php?t=2754063 from my sdcard but the link is dead
raphi809 said:
After many attempts of turning off and doing the power+vol up I got the bootloader to come up
Click to expand...
Click to collapse
Bootloader is power+vol down
raphi809 said:
since everything at this point had failed I picked the factory reset option from the bootloader.
Click to expand...
Click to collapse
I think this is your main problem. Factory reset in bootloader on a modded phone corrupts the internal memory. Use Windows explorer or Device Manager to find the phone's internal memory and format it.
Internal Memory cannot be mounted as USB on the M8 and hence it cannot be formatted from within Windows. Also, no TTY solution talks to the chip afaik. So this way is closed too.
The symptoms described sound like not only the System/Data/Recovery partitions got corrupted but also bootloader to some extend.
Something has happened while your phone was booted that corrupted large portions of your NAND. This does sound like a real hardware failure like a broken RAM to me. But then again RAM would not cause (corrupted) writes to bootloader. That partition only gets overwritten during a flash process. Not from within the phone so i would have no clue how that could get corrupted.
Are you dead sure the drivers on your PC are alright? Are you 101% sure the communication doesnt work because of the phone having an issue?
I would make totally sure drivers for fastboot are ok and then try to run (just any) RUU and try to rewrite the partitions. If you can't get that done, you will have to swallow that bitter pill and send it in. Well i would anyway. No idea what else you could try.
raphi809 said:
I need help you guys or I'm really screwed . My phone had been working perfectly fine on a rom that I had been running for a month, when out of nowhere I had a random reboot, don't know what could have caused it because I was just checking my messages on the facebook app, but ever since then my phone would not get past the boot screen, to make matters worse I could not get the phone to go to recovery doing the whole power+vol up. Don't know what happened to twrp but it would only show up when I would turn off the phone and plug it to charge. When the charging battery pops up with the percentage if I tapped the screen and hit the power button it would flash the twrp main menu for a quick second and it would disapear. I could not interact with twrp at all. After many attempts of turning off and doing the power+vol up I got the bootloader to come up and since everything at this point had failed I picked the factory reset option from the bootloader. Now my phone will only load straight to the bootloader and nothing else. To make matters worse no fastboot commands are working aside from getvar and show devices. I can't erase cache,flash a recovery or relock the bootloader or go back to S-On which means I cant use the warranty. Tried the RUU and it say's it can't communicate with the phone. So basically i'm looking at a paper weight with a bootloader that won't take any commands and no system image. I've been looking everywhere for a solution and the closest thing I could find is flashing the expanded 1.57 firmware in http://forum.xda-developers.com/showthread.php?t=2754063 from my sdcard but the link is dead
Click to expand...
Click to collapse
AFAIK, if you can boot into the bootloader, you can still fix it with a full RUU or .zip with all the partitions. (unless you have hardware damage), because if you have corrupt partitions your phone will have a black screen and can be flashed by directly communicating with Qualcomm chip with linux(tried it once on my HTC One X, didnt work as my partition table itself was corrupt)
raphi809 said:
I need help you guys or I'm really screwed . My phone had been working perfectly fine on a rom that I had been running for a month, when out of nowhere I had a random reboot, don't know what could have caused it because I was just checking my messages on the facebook app, but ever since then my phone would not get past the boot screen, to make matters worse I could not get the phone to go to recovery doing the whole power+vol up. Don't know what happened to twrp but it would only show up when I would turn off the phone and plug it to charge. When the charging battery pops up with the percentage if I tapped the screen and hit the power button it would flash the twrp main menu for a quick second and it would disapear. I could not interact with twrp at all. After many attempts of turning off and doing the power+vol up I got the bootloader to come up and since everything at this point had failed I picked the factory reset option from the bootloader. Now my phone will only load straight to the bootloader and nothing else. To make matters worse no fastboot commands are working aside from getvar and show devices. I can't erase cache,flash a recovery or relock the bootloader or go back to S-On which means I cant use the warranty. Tried the RUU and it say's it can't communicate with the phone. So basically i'm looking at a paper weight with a bootloader that won't take any commands and no system image. I've been looking everywhere for a solution and the closest thing I could find is flashing the expanded 1.57 firmware in http://forum.xda-developers.com/showthread.php?t=2754063 from my sdcard but the link is dead
Click to expand...
Click to collapse
Don't try to s-on if your s-off. Just get phone in fastboot bootloader mode and run ruu. I've done it several times so it will connect. Just go through the ruu setup and watch it work. If u can't find ruu for latest firmware then try a older one your s-off so u shouldn't have to do anything but plug the phone in fastboot bootloader mode and run ruu.
I never even relock the bootloader when I flash ruu. And I allways flash in fastboot bootloader mode.
I hope this helps. If not I will try to help u figure it out.
Sneakyghost said:
Internal Memory cannot be mounted as USB on the M8 and hence it cannot be formatted from within Windows. Also, no TTY solution talks to the chip afaik. So this way is closed too.
The symptoms described sound like not only the System/Data/Recovery partitions got corrupted but also bootloader to some extend.
Something has happened while your phone was booted that corrupted large portions of your NAND. This does sound like a real hardware failure like a broken RAM to me. But then again RAM would not cause (corrupted) writes to bootloader. That partition only gets overwritten during a flash process. Not from within the phone so i would have no clue how that could get corrupted.
Are you dead sure the drivers on your PC are alright? Are you 101% sure the communication doesnt work because of the phone having an issue?
I would make totally sure drivers for fastboot are ok and then try to run (just any) RUU and try to rewrite the partitions. If you can't get that done, you will have to swallow that bitter pill and send it in. Well i would anyway. No idea what else you could try.
Click to expand...
Click to collapse
Where in Germany do you live, SneakyGhost? My M8 has been giving me nightmares, It is S-Off and today I changed the CID/MID to that of developer edition and installed the relevant Android Marshmallow firmware.zip and then ran the MM RUU from HTC Dev page. No matter what ROM I tried on SuperCID or even on this new MM software, many apps keep on crashing. Unfortunately this has stopped working, unfortunately that has stopped working. I have 3 other friends with M8, never has their phone seen an app crash. I have to restart the phone many times daily to get it to work for some time, while another app randomly crashes. Can you help me?
Thanks
Well if it's crashing a lot after flashing a complete RUU I'm sure the device is faulty. Maybe bad NAND or bad ram. Send it in to HTC. Don't bother setting it back S-ON cuz a.) They'll know anyway and b.) Going back S-ON is dangerous and locks you out from most repair methods you could try in case HTC won't service your device. Just saying because a lot of people seem to be thinking that going back S-ON is increasing their warranty claim chances.
Sneakyghost said:
Well if it's crashing a lot after flashing a complete RUU I'm sure the device is faulty. Maybe bad NAND or bad ram. Send it in to HTC. Don't bother setting it back S-ON cuz a.) They'll know anyway and b.) Going back S-ON is dangerous and locks you out from most repair methods you could try in case HTC won't service your device. Just saying because a lot of people seem to be thinking that going back S-ON is increasing their warranty claim chances.
Click to expand...
Click to collapse
My phone is out of warranty, will HTC entertain me? How much will thay charge for repairs? I think out of warranty repairs cost more than getting a used working phone.
harri2cool said:
My phone is out of warranty, will HTC entertain me? How much will thay charge for repairs? I think out of warranty repairs cost more than getting a used working phone.
Click to expand...
Click to collapse
Super different from country to country. HTC Germany service is worse than it ever was. They contract Regenersis since January 2015 here, same company as in the UK.
You have to keep in mind that HTC's contractors do the checking and validating of your warranty and they go by very tight rules. You can argue and escalate as much as you want, they will charge you if your local HTC is in any way similar.
Globally, HTC has worsened their service approach a lot. I'm waiting for a service/warranty decision regarding an old M7 since half a year. A mate from our team waited six months too, but for HTC to find his M9 which they lost and refused to replace. He only just got it back, unrepaired despite full warranty eligibility.
To sum it up, if your device is older than six months, don't bother. Not worth the hassle and not worth the money. HTC won't do sh!t after six months usually. And the prices, like you guessed, are a nightmare too.
If your NAND turns out to be faulty like I assume, it'll be a mainboard replacement, which equals a new phone. And THAT can be had a lot cheaper on eBay or craigslist.
Motherboard replacement is 200 USD give or take 25 on model (DNA/butterfly was $150 and a m7wlv motherboard was $175. I priced my AT&T m8 and it was $215) for the HTC service centers here in the US. I assume the EU ones are similar in price.
Before blaming hardware, have you changed mid/cid back to stock and ran an ruu to be sure it wasn't a bad flash or compatibility?
Can anyone help me with this problem?? I tried many ways but there isnt anything possible. The community either ignores me or gives me a simple answer. Can anyone just give me a suggestion of what i cant do?
You can't do anything with it by the looks of things, it's gone.
me too.....
On the same boat but mine is being recognized by my PC.
Same here... some extra info.. but still broken.
It happened yesterday. I have the H812 Canadian version. It just was suddenly, I wake up and pull it from the charger, read some mails during breakfast, go to work and then the screen didn't turn on. Holding the power button did nothing.
- Pull the battery, put it back, nothing.
- Then maybe I though maybe the phone didn't charged properly overnight and the battery died. I plug the charger and the battery logo pop-up 2 seconds later it boot up on the LG animation logo. It goes stuck loping there.
- After 30 minutes, holding power button did nothing, pull the battery. Always on the charger put the battery back and it immediately went to Recovery Mode and at the end showing "fastboot mode". What!!! I thought this phone bootloader is locked.
- I unplugged for the power and put in on the computer and it was recognized as "Marshall phone". I tested "fastboot devices" command and it was recognized. Well it could be recovered if I had a image that I could applied.
- I tried to applied a previous download KDZ "H81210H_00.kdz" even that my phone was already on "v10n". But fastboot didn't liked the kdz file format.
- Previously also I did a backup of the system partition but also the format is incorrect for fastboot.
- So no available files that I could apply on fastboot.
- I removed the usb and battery put it back. Black screen. Nothing.
- Plug the phone without battery on the USB and for my surprise the computer still recognized as "QHUSB_BULK" but not recognized driver. Which reading around, I understand is a Qualcomm low level mode to start up programming a device, but no information of how to do it.
- To go back fastboot, I had to simultaneously plug the USB and insert the battery at the same time. Sometimes even the fastboot gives an error that could start. Which it makes me think the phone ROM has a major corruption and it's booting on the emergency bootloader.
So, I didn't have time to keep playing around to see if I could do anything else. I drove to a Fido store and drop it to send it to LG for repair.
This is my first brand phone out of Nexus, I'm really disappointed with LG (actually this will be the case with any major Android brand phone).
- First there used to be a way to recover the current KDZ, now they closed the path.
- Later, only offers unlock boot loader on one model that is not in north america.
- No fastboot recovery images. Zero, nada.
So, many times I had bricked my Nexus phones by tweaking and playing around, and it always there is a way to recover it. The LG G4 brick itself on my pocket and I feel helpless to try to recover it. Even my wife iPhone's I have been able to restore them by downloading the full recovery image.
I'm seriously thinking resell my LG G4 as soon as it's back and go back to Nexus phones (5X).
tacua said:
It happened yesterday. I have the H812 Canadian version. It just was suddenly, I wake up and pull it from the charger, read some mails during breakfast, go to work and then the screen didn't turn on. Holding the power button did nothing.
- Pull the battery, put it back, nothing.
- Then maybe I though maybe the phone didn't charged properly overnight and the battery died. I plug the charger and the battery logo pop-up 2 seconds later it boot up on the LG animation logo. It goes stuck loping there.
- After 30 minutes, holding power button did nothing, pull the battery. Always on the charger put the battery back and it immediately went to Recovery Mode and at the end showing "fastboot mode". What!!! I thought this phone bootloader is locked.
- I unplugged for the power and put in on the computer and it was recognized as "Marshall phone". I tested "fastboot devices" command and it was recognized. Well it could be recovered if I had a image that I could applied.
- I tried to applied a previous download KDZ "H81210H_00.kdz" even that my phone was already on "v10n". But fastboot didn't liked the kdz file format.
- Previously also I did a backup of the system partition but also the format is incorrect for fastboot.
- So no available files that I could apply on fastboot.
- I removed the usb and battery put it back. Black screen. Nothing.
- Plug the phone without battery on the USB and for my surprise the computer still recognized as "QHUSB_BULK" but not recognized driver. Which reading around, I understand is a Qualcomm low level mode to start up programming a device, but no information of how to do it.
- To go back fastboot, I had to simultaneously plug the USB and insert the battery at the same time. Sometimes even the fastboot gives an error that could start. Which it makes me think the phone ROM has a major corruption and it's booting on the emergency bootloader.
So, I didn't have time to keep playing around to see if I could do anything else. I drove to a Fido store and drop it to send it to LG for repair.
This is my first brand phone out of Nexus, I'm really disappointed with LG (actually this will be the case with any major Android brand phone).
- First there used to be a way to recover the current KDZ, now they closed the path.
- Later, only offers unlock boot loader on one model that is not in north america.
- No fastboot recovery images. Zero, nada.
So, many times I had bricked my Nexus phones by tweaking and playing around, and it always there is a way to recover it. The LG G4 brick itself on my pocket and I feel helpless to try to recover it. Even my wife iPhone's I have been able to restore them by downloading the full recovery image.
I'm seriously thinking resell my LG G4 as soon as it's back and go back to Nexus phones (5X).
Click to expand...
Click to collapse
Look at the Canadian Thread in the general section, there are some direct links to kdz's there.
Here you go
http://forum.xda-developers.com/g4/general/canadian-guide-complete-source-lg-g4-t3212449
Done that
mb_guy said:
Look at the Canadian Thread in the general section, there are some direct links to kdz's there.
Here you go
http://forum.xda-developers.com/g4/general/canadian-guide-complete-source-lg-g4-t3212449
Click to expand...
Click to collapse
I had lurked this forums for 3 year now, and until now I signed up to post my experience. So yeah, I have looked on this forum and other sites for the correct KDZ. If you look careful on that post (as I did) that latest full LP version KDZ is 10h, which already have it for a while. However when this happened to my phone, it was already on 10n which is the version I expect to find somewhere to be able to recover my phone. Recently, I see that is available version 20e but that is already MM, I want to observe how it behave on the community before I decide to go there.
No matter what is the case, the phone was sent for repair. I think mine when under the worst case scenario of the so much mentioned bootloop. So much, that it even opened the bootloader and show me the fastboot prompt, although that the Canadian version is locked.
For my experience with the Nexus, they come with two bootloaders, the normal that can be updated locked and unlocked and a emergency bootloader that is available when the device is almost bricked and the normal bootloader is borked. Finally there is a low level manufacturer flashing that use the OEM SOC application to put the initial ROM. In the past I have been able to play with the Rockchip and the Nvidia Tegra 3, applications at that level. So those devices are simple "unbrickables". Low level Qualcomm (QHUSB_BULK) flashing is barely mentioned on the net, no process detailed, no application available so far that I can find.
My experience with LG so far is like buying a PC with installed OS, no recovery CDs, no website to download the recovery, no access to the BIOS, no "normal" human soul is allowed to create a full backup of the HD without going on a major hackaton with not assurance that what you get will work in future case of emergency. If something happens to the OS when you are out of warranty... you are royally screwed.
Guys try the oven method it may work. Some are saying it lasted 24 hrs others say its still active. It may be dangerous but worth a shot since no one else is taking action on this fix.
Also my phone was just rooted. At that time I wasn't trying to do anything with modifying but just using instagram.
I've seen already this thread suggested by XDA thread locator.
https://forum.xda-developers.com/htc-one-m8/help/verizon-htc-one-m8-stuck-htc-logo-t3163088
But I'd try to explain as simple as possible the whole situation which happened hours ago.
Don't know what happened but my mothers phone went off and restarted with htc one logo on it and nothing else later.
Power button itself doesnt work and is not responding.
Configuration PWR + VOL UP gives me restart but no recovery mode, giving me sound effect of restarting phone and ONE logo on it without any other reaction whatsoever.
PWR + VOL DWN zero reaction
PWR + VOL UP & DOWN pressed together restarting the phone and then gives me HTC ONE LOGO and nothing else.
when Phone is plugged in to the computer and I'm forcing the phone to restart it shows me new Device on the computer as a CD Driver every time.
So I think there is still hope to get this guy back to life.
It's running on custom rom but unknown version because it was purchased as a refurb from ebay 2 years ago and it was running just fine utill this very day.
I'm absolutely noob with flashing twrping etc so please ELI5 if possible, any type of help will be much appreciated.
Thanks in advance.
Hey, I had this same problem a couple of days ago. Here's what I did to get the phone into fastboot, from where you can install a recovery, factory reset etc.
1. Hold the power button + vol up button for about 10-20 seconds. This should shut down the phone.
2. Hold the power button + vol down button to restart the phone back into fastboot.
If you can get into fastboot, there are plenty of guides which can help you flash a twrp image. If you want me to give you some instructions on that just reply and let me know. Good luck!
Note that this phone doesn't have download mode (as some other Android devices do); nor is there a button combo to go directly to recovery. But you can almost certainly still get to bootloader, and from there boot recovery. In the current condition, you can get to bootloader by:
1) Hold Power+ vol up (as you have been) to restart the phone.
2) Once the screen goes dark (signaling it is about to reboot) let go of the buttons, and only hold vol down
3) Don't let go of vol down until the bootloader screen appears.
4) If the above sequence fails, its virtually always because the user just didn't get the timing right (either started pressing vol down too late, or let go too early). Just repeat steps 1-3 until you get to bootloader.
Once in bootloader, try to reflash the ROM, or restore a TWRP backup (if you have one). Spontaneously stuck on HTC logo screen is often a result of the OS/ROM becoming corrupt or otherwise damaged, and flashing/restoring the ROM will often fix it.
Thanks @redpoint73 I've managed to get to the preinstalled recovery.
Sadly reflashing/factory reset failed few times due corrupted files.
I'm ok with the fact that I lost the data on the phone since most of it was stored on the cloud.
Now I need ROM to flash on the phone thru recovery but I don't know which one would you reccomend.
It's my mom's phone so basically reliabilty and robustness over flashing lights and numerous unnecessary functions.
Version of android doesn't really matter.
Thanks again for help so far.
Can I put the rom I'm about to flash on external SD Card or I have to transfer it thru computer to the phone?
TWRP might be extra helpful or the recovery it's functions are just fine?
Shewie said:
Thanks @redpoint73 I've managed to get to the preinstalled recovery.
Sadly reflashing/factory reset failed few times due corrupted files.
I'm ok with the fact that I lost the data on the phone since most of it was stored on the cloud.
Now I need ROM to flash on the phone thru recovery but I don't know which one would you reccomend.
Click to expand...
Click to collapse
I'd need to know more about the phone in order to give any suggestions.
With the phone connected to computer, boot into fastboot mode, and (assuming you have fastboot setup on your computer) do the command: fastboot getvar all
Then post the results (delete IMEI and serial number before posting).
Also, what version TWRP (if that is the recovery installed)?
Shewie said:
Can I put the rom I'm about to flash on external SD Card or I have to transfer it thru computer to the phone?
Click to expand...
Click to collapse
You will be able to flash a ROM from the SD card, if using TWRP.
Shewie said:
TWRP might be extra helpful or the recovery it's functions are just fine?
Click to expand...
Click to collapse
Not sure what is being asked here (can't quite understand). Are you saying that another recovery besides TWRP is presently installed?
@redpoint73 I don't have TWRP but this...
Maybe pictures will justify the real situation.
I don't have the fastboot preinstalled on computer. (yet)
I wouldn't mind link to the pack with "must have" to complete the process
Shewie said:
@redpoint73 I don't have TWRP but this...
Maybe pictures will justify the real situation.
I don't have the fastboot preinstalled on computer. (yet)
Click to expand...
Click to collapse
You have what is called the "stock recovery" or official HTC recovery.
You can't flash anything but OTA updates, or other official (HTC) signed zips with this. You need a "custom" recovery like TWRP in order to flash things like custom ROMs. So I'm curious what you meant before when you posted:
Shewie said:
Thanks [MENTION=660462]Sadly reflashing/factory reset failed few times due corrupted files.
Click to expand...
Click to collapse
What exactly were you trying to "reflash", what were the exact steps, and the results (specific error messages, etc.).
I did the factory reset but it didn't help still stucking at ONE logo like posted initially. So this is basically the situation right now. I was able to get to recovery but nothing else.
Shewie said:
I did the factory reset but it didn't help still stucking at ONE logo like posted initially. So this is basically the situation right now. I was able to get to recovery but nothing else.
Click to expand...
Click to collapse
Okay, so you're confusing the terms. Factory reset doesn't flash/reflash anything (flash meaning to install some firmware or software to the device). The only thing that factory reset does is wipe user data.
At this point, I'd suggest the best/easiest course of action in the current conditions (stock recovery, locked bootloader) would be to run the RUU intended for your device. Your device is the AT&T version, so the RUU can be found at the bottom of the page (and instructions on how to install): http://www.htc.com/us/support/htc-one-m8-att/news/
RUU is a complete factory image. You download to a PC (PC required, won't work on Mac or Linux) connect the phone (booted into bootloader-fastboot mode) then just run the RUU, and it will do the rest.
I'm confidant this will get the phone up and running. Your mom may not like all the AT&T branding and apps, if it wasn't there before, and AT&T is not her carrier (one of the main reasons for these devices to have custom ROM - to remove carrier branding). But we can cross that bridge (if need be), after we get the phone working.
Installed Software, downloaded RUU from website provided, turned phone into fastboot before installing RUU.
Something started happening with the phone during installation but installation itself cant be finished, it's an endless process of update, phone is already plugged 3rd hour or so to the computer but the update status remain the same.
Should I try different approach?
Shewie said:
Installed Software, downloaded RUU from website provided, turned phone into fastboot before installing RUU.
Something started happening with the phone during installation but installation itself cant be finished, it's an endless process of update, phone is already plugged 3rd hour or so to the computer but the update status remain the same.
Should I try different approach?
Click to expand...
Click to collapse
It just gets stuck sometimes. Just kill the process, and start the RUU again. It will probably work fine on the next try. It's a bit scary, as it says not to stop the process or disconnect the phone while it's running. But if it gets stuck like this, there isn't anything else you can do.
Good News, it's working. But it's bloated to the bones. How I can get rid of the carrier unnecessary software?
I was to afraid to kill the process during update to avoid scenario of bricking my phone completely.
But It's working!
I decided to apply heat to the CPU using a heat gun for 15 seconds. It was extremely hot. I tapped the CPU a few times with another object to see if that would help. Once I put my phone back together, the phone finally turned on, however it would not boot.
So while I can actually fire my phone on now without putting it into the freezer and I can even get into recovery without any issue, the phone will not boot into the system. I have completely backed up all of my files, moved around many files, left the phone in recovery for an hour, and successfully flashed several roms in an attempt to boot into the system, none of this has worked. Instead my phone hangs on "life's good", it does not reboot itself, it stays on this screen for an eternity.
I would like to hear any ideas! I want to test updating the bootloader by flashing the stock rom, but I don't remember which firmware I last flashed and this could brick if flashed in the wrong order, does anyone know how to check the firmware? Another idea, is there any way to debug the boot or is there a boot log to see where it is hanging?
Thanks!
RandomUSA said:
I decided to apply heat to the CPU using a heat gun for 15 seconds. It was extremely hot. I tapped the CPU a few times with another object to see if that would help. Once I put my phone back together, the phone finally turned on, however it would not boot.
So while I can actually fire my phone on now without putting it into the freezer and I can even get into recovery without any issue, the phone will not boot into the system. I have completely backed up all of my files, moved around many files, left the phone in recovery for an hour, and successfully flashed several roms in an attempt to boot into the system, none of this has worked. Instead my phone hangs on "life's good", it does not reboot itself, it stays on this screen for an eternity.
I would like to hear any ideas! I want to test updating the bootloader by flashing the stock rom, but I don't remember which firmware I last flashed and this could brick if flashed in the wrong order, does anyone know how to check the firmware? Another idea, is there any way to debug the boot or is there a boot log to see where it is hanging?
Thanks!
Click to expand...
Click to collapse
Just flash V20p, is good to fix and to downgrade from Nougat.
Maybe you didn't heat only the CPU... the audio chip don't like to heated.
Try vol- + Power, when you see the logo release power for a second and press and keep it, maybe you're able to factory reset.
If it doesn't work, take out battery and put it back again, turn on the phone (even if is stuck on LG logo) and leave it for about 10 minutes.
RuedasLocas said:
Just flash V20p, is good to fix and to downgrade from Nougat.
Maybe you didn't heat only the CPU... the audio chip don't like to heated.
Try vol- + Power, when you see the logo release power for a second and press and keep it, maybe you're able to factory reset.
If it doesn't work, take out battery and put it back again, turn on the phone (even if is stuck on LG logo) and leave it for about 10 minutes.
Click to expand...
Click to collapse
I am certain I did not exclusively heat up the CPU, the board is very small and the output of the heatgun is relatively large. Anyway, I couldn't find anything through google that would indicate heating up the audio chip would cause boot issues, if you have any more information on this I would appreciate it.
The vol-+power allows me to get to my TWRP install, I have an unlocked bootloader and TWRP installed as my recovery. I have completely wiped the device before attempting to install various roms. I have not tried installing 20p as it seems you need to be either on 20o or 20p and I am not sure if downgrading is safe (assuming I am on a later version).
I am shooting in the dark even trying to install a new ROM, the one I had should work obviously. I would really like to check what firmware I am on before upgrading/risking permanently bricking the device. Any boot debugging would be extremely useful if possible
RandomUSA said:
I am certain I did not exclusively heat up the CPU, the board is very small and the output of the heatgun is relatively large. Anyway, I couldn't find anything through google that would indicate heating up the audio chip would cause boot issues, if you have any more information on this I would appreciate it.
The vol-+power allows me to get to my TWRP install, I have an unlocked bootloader and TWRP installed as my recovery. I have completely wiped the device before attempting to install various roms. I have not tried installing 20p as it seems you need to be either on 20o or 20p and I am not sure if downgrading is safe (assuming I am on a later version).
I am shooting in the dark even trying to install a new ROM, the one I had should work obviously. I would really like to check what firmware I am on before upgrading/risking permanently bricking the device. Any boot debugging would be extremely useful if possible
Click to expand...
Click to collapse
I got a very delayed boot up when I thought that my problem with one of the microphones was related with bad welding also. So, I heat it (Qualcomm WCD9330 Audio Codec) and it took a lot for the phone 1st boot after that.
The V20p is flashable no matter what version you have before, just need the right "8994.dll" file to be installed without problems. You can extract it from the v20p.kdz.
Good luck!
RuedasLocas said:
I got a very delayed boot up when I thought that my problem with one of the microphones was related with bad welding also. So, I heat it (Qualcomm WCD9330 Audio Codec) and it took a lot for the phone 1st boot after that.
The V20p is flashable no matter what version you have before, just need the right "8994.dll" file to be installed without problems. You can extract it from the v20p.kdz.
Good luck!
Click to expand...
Click to collapse
I might try playing with the audio chip, but there's currently no indication that the phone will progress past the boot screen. Instead of updating my phone via TWRP, I decided to get set up with LGUP following your advice. I have tried refurbish/upgrade without luck. The process seems to complete entirely and successfully, however my phone still hangs on the boot screen. Perhaps noteworthy, at the boot screen the phone is in standby mode and windows identifies the device as "LGE AndroidNet USB Serial Port (COM4)". This is the same as when it is put into download mode.
Do you know if this is normal behavior?
RandomUSA said:
I might try playing with the audio chip, but there's currently no indication that the phone will progress past the boot screen. Instead of updating my phone via TWRP, I decided to get set up with LGUP following your advice. I have tried refurbish/upgrade without luck. The process seems to complete entirely and successfully, however my phone still hangs on the boot screen. Perhaps noteworthy, at the boot screen the phone is in standby mode and windows identifies the device as "LGE AndroidNet USB Serial Port (COM4)". This is the same as when it is put into download mode.
Do you know if this is normal behavior?
Click to expand...
Click to collapse
Try to don't mess with the audio chip!
Turn ON the phone with no cable connected.
Mine have that long boot only the 1st time, after that behaves normally.
Mine when I connect to PC (USB2), option "Only Charge" on the phone and turn ON, is shown in Device manager as "Android device/ Android Sooner Single ADB Interface"
Also as "Device/G4"
After change the option "Only Charge" to "Multimidia Devica (MTP)", is shown as "Android Device/LGE Mobile ADB Interface".
Also as "Portable Device/G4", and, "Modems/LGE Mobile USB Modem".
Of course that until your phone boot completly you can't do any changes...
In "Firmware Update" mode, comes as "LGE AndroidNet USB Serial Port (COM4)" and also as "Modems/ LGE AndroidNet USB Modem".
BTW... you install "LGUSBModemDriver_Eng_WHQL_Ver_4.9.4_All" and "LGMobileDriver_WHQL_Ver_4.2.0" ? Maybe it helps to have those installed before flash.
Maybe it is the same in some devices (also depending on the phone Firmware version) to have those or others but, mine only work with those two installed.
Try this:
Re-flash with LGUP using the v20p again.
After the process is done and the long boot starts (wait 5 minutes or so), take out the battery, let the phone cool down for 10 minutes.
Insert the battery back on the phone and turn it ON.
Leave it until boot finish, go for a walk, watch some TV, forget about the phone.
Of course that if after 30 minutes stills without boot up, you can consider that you have a problem. And me out of ideas... sorry.
Wish you all the best luck on that, regarrds.
RandomUSA said:
I decided to apply heat to the CPU using a heat gun for 15 seconds. It was extremely hot. I tapped the CPU a few times with another object to see if that would help. Once I put my phone back together, the phone finally turned on, however it would not boot.
So while I can actually fire my phone on now without putting it into the freezer and I can even get into recovery without any issue, the phone will not boot into the system. I have completely backed up all of my files, moved around many files, left the phone in recovery for an hour, and successfully flashed several roms in an attempt to boot into the system, none of this has worked. Instead my phone hangs on "life's good", it does not reboot itself, it stays on this screen for an eternity.
I would like to hear any ideas! I want to test updating the bootloader by flashing the stock rom, but I don't remember which firmware I last flashed and this could brick if flashed in the wrong order, does anyone know how to check the firmware? Another idea, is there any way to debug the boot or is there a boot log to see where it is hanging?
Thanks!
Click to expand...
Click to collapse
first of all: what model? we have 11 models for the g4 and not all behave the same way.
second: use SALT. SALT shows your previously installed firmware
third: try flashing custom ROMs instead of STOCK
fourth: I guess you know about http://bit.do/ilapofixg4 ?
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steadfasterX said:
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third: try flashing custom ROMs instead of STOCK
...
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Click to expand...
Click to collapse
Hi @steadfasterX!
I have a question... apart "bugs", what else have a custom ROM that can make a device with hardware issues run better?
I'm asking because I never had/saw a custom ROM working 100%, even without hardware issues, at least on LG.
There's always something that doesn't work, or, with quality/performance issues.
My doubt is, if a device have problems to boot with the firmware that was exclusively made for it, won't have the same or more issues with another one?
In case of faulty hardware, firmware (stock or not) will make any difference?
Don't think that I'm kind of messing with you. I really have those doubts.
Regards
RuedasLocas said:
Hi @steadfasterX!
I have a question... apart "bugs", what else have a custom ROM that can make a device with hardware issues run better?
I'm asking because I never had/saw a custom ROM working 100%, even without hardware issues, at least on LG.
There's always something that doesn't work, or, with quality/performance issues.
My doubt is, if a device have problems to boot with the firmware that was exclusively made for it, won't have the same or more issues with another one?
In case of faulty hardware, firmware (stock or not) will make any difference?
Don't think that I'm kind of messing with you. I really have those doubts.
Regards
Click to expand...
Click to collapse
I do not say a custom ROM is running better... but for debugging issues its easier to run custom ROMs and they do not have many of the dependencies a STOCK ROM has (like several partitions we never need on custom ROMs but on stock) which can prevent from booting.
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steadfasterX said:
I do not say a custom ROM is running better... but for debugging issues its easier to run custom ROMs and they do not have many of the dependencies a STOCK ROM has (like several partitions we never need on custom ROMs but on stock) which can prevent from booting.
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Click to expand...
Click to collapse
Thanks for responding! I have a t-mobile h811 variant, LGUP/SALT currently shows my firmware as 20p, I decided to try updating to 20x using lg bridge, but the firmware is still listed as 20p despite the process being completed 'successfully'.
I know that flashing the KDZ worked because it overwrote my recovery and I no longer have access to TWRP. Before flashing the KDZ I tried several ROMS (stock 20p, aokp, lineage OS).
Now the phone is bordering on being a paperweight because I have no means of installing TWRP. I have an unlocked bootloader but there is no way for me to enter the bootloader. Is it possible to repackage a KDZ with a custom boot image or custom recovery?
Before flashing the KDZ and losing access to TWRP, I tried modifying the system boot.img to limit the number of cores that could be used to 4, and even 2 cores without any luck.
Right now, I don't think the phone has any bootloop issue or heat related problem because powering on the phone has become perfectly functional, the phone does not reboot itself (just stays at "Life's Good" with the blue blinking LED), recovery worked fine and handled a lot of load for hours reaching 40C+ on the CPU and with no issue.