So I was just using my phone when all of a sudden it turned off... It had about 70% battery life left. I tried to turn it back on with no avail... Pulled the battery and put it back in after a few seconds and was still unable to get it to turn on. So I have my spare battery that a popped in there and it still wont turn on. Eventually I got it to turn on for a few minutes where it just boot-looped then turned off again. I have now tried plugging it in and swapping batteries and such and I can't even get it to turn on. If I plug it in without a battery all I see if a picture of a battery with a "?" in it but it will not power up. I think my phone is toast and I have no idea what is wrong with it. Anyone else had this happen to them?
See: http://forum.xda-developers.com/g4/help/lg-g4-stuck-bootloop-t3268734
Seems to be a problem with the batch of phones manufactured in May 2015. Mine crapped out today, pretty much exactly the way you described, and T-Mobile is overnighting a replacement.
T-Mobile will send you a "refurbished" unit and issue the replacement using insurance. The warranty information is available from the LG Support page. The Warranty statement begins on page 124 of the English version of the manual. The replacement that was sent to me was not well kept and had signs of being mistreated previously. I called T-Mobile and informed them that I was sending back their replacement. I called LG and my phone is currently being repaired after being received this morning.
From the warranty section of the G4's manual:
5. HOW TO GET WARRANTY SERVICE:
To obtain warranty service, please call or fax to the following telephone numbers from
anywhere in the continental United States:
Tel. 1-800-793-8896 or Fax. 1-800-448-4026
LG G4 is a very vulnerable phone and LG’s Head of US Marketing has accepted that the LG g 4s manufactured before September 2015 had its own set of problems. I am leaving this link here https://appuals.com/fix-lg-g4-wont-turn/ for anyone who wants to solve the issues with LG G4 mobiles instead of being frustrated or feeling at loss. Hope this guide help you guys out.
Related
This is my second LG G4. The first device had an issue where it would not boot up completely and when it did it was not reading the LTE sim card. My wireless carrier swapped it out. This device was working fine the first day I got it but I noticed that downloads were slow, like updates through Google Play. After investigating I found that even though the device was connected to WIFI, it was downloading stuff over the mobile network. Then, I started having problems. If I restarted the device, the Wifi button that you use to turn on or off wifi would become stuck and continually blink as it was being clicked but wifi never would come on.
I have tried resets to factory state. In some instances, this would fix the issue, but only temporarily. The issue would soon begin to happen again. There was even one reset where the device going through the setup process could not turn on wifi.
I think this may be a hardware issue but dread going up to the carrier store. I am past my 14 day period. They had to order me a new phone from the warehouse because they did not have any reconditioned devices but I don't really understand how it is okay for them to give out reconditioned devices for something that should be covered under the manufacturers warranty. I also don't understand why they cannot swap it out with the stores stock. When they ordered the last one, they told me 3-5 business days. This was on a Monday. Apparently something happened and the device never got ordered so Thursday when I called to check on the status of the device, I was told they had to do the order again. I was without a device on their service for eight days which in my opinion is also ridiculous.
I just really dread going up there and dropping my phone off for one of them to say we did a hard reset to fix it, and then I bring it right back home and it happens again and I have to go back up there. Something tells me LG didn't do a lot of QC when they were manufacturing these devices.
I wanted to know if anyone else had the wifi issue I have described above?
Just started happening to me today..wifi icon in status bar blinks like a stop light on crack and it won't turn on or connect to any wifi. gonna go to a sprint store to try to exchange it I'll let you know what happens
Sent from my LGLS991 using Tapatalk
stam27 said:
Just started happening to me today..wifi icon in status bar blinks like a stop light on crack and it won't turn on or connect to any wifi. gonna go to a sprint store to try to exchange it I'll let you know what happens
Sent from my LGLS991 using Tapatalk
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I hope you have no issues exchanging it. I got the same guy that supposedly originally ordered the replacement device the first time. Normally they make you come back an hour later but he rushed right out and said, "Your device is defective." and gave me the same spiel about how it is two new and they don't have any reconditioned devices so a new one would arrive from the warehouse in 3-5 business days.
The only reason I am still using Sprint is because they can get signals in places like hospital emergency rooms that the other providers can't because of the 800mhz. I seem to recall, but maybe my imagination is inventing something, that when I had issues with devices on "T" and Verizon that they swapped the devices out of existing store inventory, but I could be wrong.
At first I thought the issue was software related. Also, This will be the third time I have to buy a glass screen protector. The first one I got from Amazon. They never offered to replace it, although they should replace it. The second one, I got when they replaced my device. Today the dude tells me he can transfer my glass. Never heard of that happening without issues.
So sprint will exchange it cause I've only had the phone for5 days but i have to go to a different store to exchange it cause my store doesn't have any left with black leather..so back to the g2 running cloudy3.3 till i can go to a different store
Sent from my LG-LS980 using Tapatalk
Model H815, bought the device at launch. From UK.
So a couple weeks ago I was messing around with rooting and all that, managed to flash a bad file and ended up in a boot loop. Fixed it using LG Bridge, flashed all the right files and was running a rooted device fine.
Then maybe a week after that whilst just using the phone normally, it freezes, the speakers make a weird buzzing noise and then the phone turns off. Ever since it has been bootlooping. I tried fixing it using LG Bridge again, using the 'Update Error Recovery' option with the device in download mode, it says it was successful but the device still bootloops.
Not sure what to do? Will LG replace the board if it is a hardware fault even though the bootloader is unlocked? I may have also taken the phone apart with the intention of baking it, but never did. Would they be able to tell that I did that and then not repair it?
How much would a repair cost if for some reason it wasn't covered? What's the best way to get it repaired? I got it on contract from O2.
Also, if anyone knows where I can buy a motherboard that would be great, as I'd rather just repair it at home instead of sending it off to LG not knowing if they are going to charge me or not.
Thanks in advance.
It is caused by hardware fail, not by you.
Some people admitted that LG repaired their phone with unlocked bootloader, no luck for me, trying to argue with them.
They'll give you a number to SBE (Their 3rd party repair service), again few people admitted that they repaired their phones for freaking free. No luck for me as well here. They've said "It's unprofitable for them to repair it". I actually think they are retarded, thats a quote of first 2 sentences from their response to me: "hank you for your email. If your handset is still in warranty we would ask that you contact LG customer services for further advice, as we only carryout non warranty repairs on behalf of LG. If your handset is out of warranty by date unfortunately we may be unable to offer a viable repair solution." - WTF is that?
Lastly there is no official place where you can buy a mobo, asked LG about 2 weeks ago - no response...
Hey all
I bought this LG G4 from gumtree. The guy who I bought it off said there's a rebooting issue & it comes with warranty. It boots up, you can use it for a few mins then reboot & sometimes may not even reach the boot screen and stick in a perpetual loop where as other times I can get into the home screen & use it for roughly 5 mins before rebooting once again. I've checked out sites saying that LG has admitted this is a hardware fault & should be taken to your local LG store for warranty replacement. However I went to an LG store but they wouldn't repair it under warranty because the phone is an overseas taiwan LG G4, not an Australian model hence they quoted $300 to repair it. The only way is contacting the company which it was purchased from which is eglobal digital cameras & they should be able to repair it through their warrenty but their so slow to respond. I'm thinking would flashing another stock rom fix this issue since the software is corrupt or is it absolutely a hardware fault?
Unfortunately it's the wellknown bootloop issue you have, mine was the same i could use it when phone was cold during few seconds than bootloop...
Try to find a motherboard and change it by yourself as you warranty won't work in your country..
Alright so I have had my LG G4 since last summer. Last night I went to check my phone, and it was turned off. After turning it on it showed the LG G4 logo then went black. Tried charging it but same thing. Can't restore it because it won't stay in Download mode long enough to be reset. I have read that serial numbers that start with 505 to I think 507 or 509 can have faulty mobo's. I was thinking of taking it into Tmobile to get it upgraded or replaced, but there's one catch. My bootloader is unlocked an I don't know if that breaks warranty, when you turn on the device it shows bootloader unlocked. Kinda stuck here. Please give advice thanks :/.
What in case they knew about bootloop problem on the early stage, or they specially injected this problem to explode in two-three years (when the warranty is off). Just to save a lot of money they offered free bootloader unlock with non-removable message on the screen and "your warranty will be void". In my opinion they should fix it for free, just because this situation is a shame. Mine has unlocked bootloader as well, now in service, but still don't know the status. If they will not fix it for free - I will push them to do this
BleepBloop said:
Alright so I have had my LG G4 since last summer. Last night I went to check my phone, and it was turned off. After turning it on it showed the LG G4 logo then went black. Tried charging it but same thing. Can't restore it because it won't stay in Download mode long enough to be reset. I have read that serial numbers that start with 505 to I think 507 or 509 can have faulty mobo's. I was thinking of taking it into Tmobile to get it upgraded or replaced, but there's one catch. My bootloader is unlocked an I don't know if that breaks warranty, when you turn on the device it shows bootloader unlocked. Kinda stuck here. Please give advice thanks :/.
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The circumstances are very different for the US than it is for the rest of the world. Your one catch is no catch. It doesn't matter. Just do it.
http://forum.xda-developers.com/showpost.php?p=66931869&postcount=1048
Snakecharmed said:
The circumstances are very different for the US than it is for the rest of the world. Your one catch is no catch. It doesn't matter. Just do it.
http://forum.xda-developers.com/showpost.php?p=66931869&postcount=1048
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Click to collapse
Alright I am calling the 611 number today. Thanks.
Not sure if the policy is the same worldwide but mine's just been for repair in the UK with an unlocked bootloader and CM13 loaded on it. They fixed it under warranty with no questions asked.
That said it was repaired by the retailer who probably don't care as they just fix it and claim the cash from LG.
Needed a phone to fill the app-gap coming from Windows(don't judge) until contract expires, and bought a H791 5X on ebay last October. (more on that). Works very well for about 8 month, then it started bootlooping. Searched XDA and found thread by xcnathan32, managed to revive it. Yesterday it was updating apps(not OTA security patch), dropped dark, and won't turn on at all. Held power+vol down until fingers turned blue, and maybe 1 in 20 chance it will light up, warns that bootloader is unlocked, then stop responding and drop dark again. Twice I got it to get to recovery screen, but it froze on one occasion, and on the other occasion shows a weird orange line towards bottom of screen, and I wasn't able to flash anything before it froze again.
As I'm fairly certain this is a hardware issue, I tried chatting LG support. Gave them IMEI, and they say this is a international phone, so LG USA won't support it. chatted with Google, really nice service, but when I gave them IMEI they couldn't bring up any warranty option since they don't have my IMEI in inventory...suggested calling LG support. Just called them, and they checked IMEI and said the same thing from chat(they even greeted me by name without me saying a word), but they did tell me my IMEI belongs in JAMAICA. YeahMan. Or...NoMan?
So I'm running out of options - what should I try next? give up? Go the Chinese route for repair?(and 4GB upgrade?) new ones are on ebay for ~230 so repair in US doesn't make much $ sense...
TL;DR: got international 5x, bootlooped, no repair from LG/Google, what do?