Anyone else experiencing this? I just got the latest Windows 10 update, the fairly large one, and all of a sudden now the phone won't connect to LG Bridge. It connects to the PC just fine and charges but it will have nothing to do with the app. I even revoked USB permissions, switched to PTP, reinstalled LG Bridge, etc... no help.
Anyone else seeing this or know how to fix it?
EDIT: Well, to make matters worse I tried the "install pc drivers" thing and now the G4 won't even enter MTP mode. It doesn't recognize the USB connection at all.
Second EDIT: Got it fixed. Purged all drivers from my computer and reinstalled them. All good. ignore this thread.
what you mean by purge all drivers? what drivers, where? I'm having the same issue with bridge and windoze 10
Windows 10 here also and cannot get LG Bridge to see my VS986 either - it tries to connect when I switch to MTP mode, but then gives up.
ADB and Verizon Software User Assistant both work fine ......... not sure how to debug this issue.
Related
I'm hoping someone can help. I have an LG G3 D855 phone and is factory unlocked and running Lollipop 5.0. When I first got the phone (second hand), I was able to connect the phone via USB to my PC and was able to transfer files back and fore no problem. Until about 3 weeks ago, I am now unable to do this. The PC won't recognise the phone at all, all the USB connection does is charge the phone and I can see no option to get the phone to change to file transfer mode.
I had a look at Storage in the settings menu and I don't have the three dots that some people have spoke about. I have factory reset the phone and this hasn't fixed it.
I have tried using a different USB cable, this was the same. The drivers are installed (phone was recognized before). I have also tried the LG Suite, again same result. I also had a look in Device Manager for ACER something or other and this wasn't there.
I am currently having to use Bluetooth to transfer files back and fore to my PC and this is a bit slow. I'm assuming that an update LG have done has somehow broke the USB settings. I am also unable to root the phone (tried this before the USB stopped working and nothing worked) and possibly go back to KitKat 4.4.2 to even try that.
My phone has software version V20u-EUR-XX, Kernel Version 3.4.0 and build number LRX21R.A1439960697. There is no update available for my phone in the Software Update center.
After quite a bit of searching, it seems that this is a common issue but I have not found a solution to this. Can anyone help? Is there any firmware or software that I can try?
Thanks.
Assuming the OS is Win8/8.1 or Win10, have you already tried this?...
[How to fix] Windows 8/8.1/10 is not detecting my LG G3 device
http://forum.xda-developers.com/lg-g3/help/answer-windows-8-8-1-detecting-lollipop-t2967574/post57373374#post57373374
... or tried the suggestions in this thread?: http://forum.xda-developers.com/lg-g3/help/lost-usb-connection-mode-t2847857
Thanks for the reply. I am using Windows 7 Home Edition 64 Bit and had had a look for the ACER Composite ADB Interface in Device Manager and it wasn't there. Post #18 in the thread you linked to, I have no idea what kdz file I would need. Does this method need the USB to working?
Thanks for the reply and help.
I have D85520T_00.kdz and D85520U_00.kdz files. Can someone tell me if these are OK for my phone (and latest) and what the differences between the two are (apart from the file names?) Thanks again.
I couldn't tell you what the differences are between software revisions, only that 20u is newer. And I believe 20w is the latest available. I would probably try reinstalling the latest drivers from LG...
http://www.lg.com/us/support/software-firmware
... then again check to see if your PC recognizes the phone. If the "Charge phone--> Tap for more USB options" notification doesn't appear after installing the latest driverset, I'm not sure what else you could try. The LG Flash Tool needs to be able to communicate w/ the device when it's in Download Mode. You might be able to find something in the [Guide] LG G3 Stock Firmware (Go Back to Stock) KDZ & TOT Method thread related to the same problem you're having.
http://forum.xda-developers.com/showthread.php?t=2785089
Just a quick update, can't even get the phone into download mode. I press volume up, insert the USB cable in to the PC and all I get is the battery charging icon. I'll have a further look this weekend - not good so far!
Thanks again for the replies and help.
Firmware W seems to be flashable only via TWRP or ClockWorkMod just now?
I have been able to get the phone into Download Mode a few times (not all of the time) and when I run LG Flash Tool, it just tells me that the phone isn't connected. I'm going to assume that the USB port is in someway defective. Can't think of anything else.
Have you tried w/ a different PC and/or OS? Have you tried connecting the phone via different USB ports (USB 2.0 compared to USB 3.0 or vice-versa)? And I assume you've already installed the latest driverset from LG?...
http://www.lg.com/us/support/software-firmware
Yes, I got into Download Mode once or twice on the laptop. I'm using LGMobileDriver_WHQL_Ver_4.0.3. I have tried USB 2 ports on both my Laptop & PC. I've tried driver 3.81 as well.
OK, got a new USB Charger port fitted just in case it was the port that was wrong and it's still exactly the same! I did a factory reset and have setup the phone for now. During the factory reset, it does pop up with Updating Android and has 169 updates. If anyone here has the LG G3 and has it working file transfer wise, can you tell me what version of the LG USB drivers you are using? Is it possible an LG update has caused this?
Thanks.
It's fixed!!! I think there was an update yesterday for Android Devices or Services, can't remember which was made available yesterday, installed that, reconnected the phone to the computer just a few minutes ago and it has finally been recognised! I can finally transfer files between the phone and the PC.
It was an LG update that has fixed this.
At last.
I'd like to say thank you for all the replies and help.
Hi Guys,
A weird one here for you, I'm already contemplating throwing my phone at a wall that's how long I've been trying to fix it.
I have a LG G3 D855 Gold 32gb model purchased via Kogan in Australia.
The unit is now on Android 5.0 (no updates available for 5.1+) - Software Version V20i-SEA-XX with Build number LRX21R.A1440645925.
This phone is non-rooted with stock ROM etc.
So the issue at hand, I upgraded my Win7 PC via the upgrade option to Win10 to retain my games/files etc.
Now when connecting the phone to the PC it only goes to charging mode and I am unable to click on it within the drop-down to change it to anything else.
I have tried LG G3 drivers, Googles generic drivers, ADB suite drivers. I am unable to adb find the phone, I do not have an Acer Composite device in Device Manager.
Win 10 keeps saying the device is not recognised/malfunctioned.
Tried different cords, double checked the connector on the phone for any dust specs etc.
My PC refuses to work with any driver I have thrown at it, however in each scenario with various drivers, warnings still persist in Device Manager.
Some of the drivers force the phone to connect/reconnect and cause the "ping" sound each time it disconnects and reconnects (with malfunction warning prompts).
This is on Win10 with 64bit Home edition.
I am at my wits end and can't think of anything I haven't tried beyond a factory reset of my phone (hoping not to at this stage as I'm thinking it's driver-related).
It won't let me tether or anything via USB also, same goes with USB debugging, no change.
Lastly which may also help narrow it down, with the phone plugged in BEFORE it gets to the OS, I can change between PTP/MTP and USB charge, however once the Win10 OS loads up, it disconnects/malfunctions and lists Charge Only.
And yes, this phone can connect on my Win7 small PC which I use for testing crap out on.
Any ideas guys?
Let me know if any log files or anything is required.
At this stage I am unable to do a root to the phone (due to adb issues etc) nor can I connect to the internal phone system unless I use in the in-built file explorer.
Edit: *SOLVED*
Ok so turns out the issue is, and this is just my case, my motherboard has various utilities, one of which is a USB 3.0 boost option.
When I did an upgrade to Windows 10, it somehow screwed up various programs on my PC including registry etc.
I reinstalled the particular utility (I was actually trying to fix my graphics clock etc so happy coincidence) which also re-installs the USB 3.0 Boost software which in turn has fixed my USB Ports.
So if you have a custom built PC (my Motherboard being a Rampage 4 Formula). Check the Mobo Utilities/Drivers for any conflicts.
I have the exact same problem, and I can't seem to find a solution for months now. It's really annoying and depressing
nicholsonr said:
Hi Guys,
A weird one here for you, I'm already contemplating throwing my phone at a wall that's how long I've been trying to fix it.
I have a LG G3 D855 Gold 32gb model purchased via Kogan in Australia.
The unit is now on Android 5.0 (no updates available for 5.1+) - Software Version V20i-SEA-XX with Build number LRX21R.A1440645925.
This phone is non-rooted with stock ROM etc.
So the issue at hand, I upgraded my Win7 PC via the upgrade option to Win10 to retain my games/files etc.
Now when connecting the phone to the PC it only goes to charging mode and I am unable to click on it within the drop-down to change it to anything else.
I have tried LG G3 drivers, Googles generic drivers, ADB suite drivers. I am unable to adb find the phone, I do not have an Acer Composite device in Device Manager.
Win 10 keeps saying the device is not recognised/malfunctioned.
Tried different cords, double checked the connector on the phone for any dust specs etc.
My PC refuses to work with any driver I have thrown at it, however in each scenario with various drivers, warnings still persist in Device Manager.
Some of the drivers force the phone to connect/reconnect and cause the "ping" sound each time it disconnects and reconnects (with malfunction warning prompts).
This is on Win10 with 64bit Home edition.
I am at my wits end and can't think of anything I haven't tried beyond a factory reset of my phone (hoping not to at this stage as I'm thinking it's driver-related).
It won't let me tether or anything via USB also, same goes with USB debugging, no change.
Lastly which may also help narrow it down, with the phone plugged in BEFORE it gets to the OS, I can change between PTP/MTP and USB charge, however once the Win10 OS loads up, it disconnects/malfunctions and lists Charge Only.
And yes, this phone can connect on my Win7 small PC which I use for testing crap out on.
Any ideas guys?
Let me know if any log files or anything is required.
At this stage I am unable to do a root to the phone (due to adb issues etc) nor can I connect to the internal phone system unless I use in the in-built file explorer.
Click to expand...
Click to collapse
Try the drivers from this site
http://forum.xda-developers.com/showthread.php?t=2785089
ludoke said:
Try the drivers from this site
http://forum.xda-developers.com/showthread.php?t=2785089
Click to expand...
Click to collapse
Using the drivers on that page you have advised gives the following.
Device Manager shows a Warning on it in USB controllers as "LGE Mobile USB Composite Device". It automatically "malfunctions" according to Windows 10 and I can't change the connection interface on the phone.
Going into the properties on that device in Device Manager lists the following;
This device cannot start. (Code 10)
A device which does not exist was specified.
http://forum.xda-developers.com/lg-g3/help/answer-windows-8-8-1-detecting-lollipop-t2967574
This also works for win 10
If u find this helpful rember the thanks button
TheMadScientist420 said:
http://forum.xda-developers.com/lg-g3/help/answer-windows-8-8-1-detecting-lollipop-t2967574
This also works for win 10
If u find this helpful rember the thanks button
Click to expand...
Click to collapse
This didn't work. Already tried
Fixed my problem
I've had the same issue with my LG G3 in being unable to connect the device to my laptop. I'm not sure if the cause was a phone software update or the upgrade from Windows 8.1 to Windows 10. Either way, I searched and fixed it tonight by installing updated drivers. Hope this helps others as well.
Hmmm, I cannot post the link! technobuzz dot net lg g3 drivers
To prevent spam on the XDA forums, ALL new users prevented from posting outside links in their messages. After approximately 10 posts, you will be able to post outside links. Thank you for understanding!
Okay so before anyone says this has been solved before it hasn't, I have scoured the internet left and right and I have not found any way to fix this problem. Also just as a pre FYI it's not just the LG G3, it's also happening with my work provided Samsung Galaxy S5 and my girlfriend's S7.
So here we go, no matter what I have tried or pulled off, I cannot get my new (old) laptop to recognize any device I plug into any of its 5 USB ports (3 USB 3.0, 2 USB 2.0, 1 USB 3.0 enabled with Super Charger), now as for the details, the laptop has windows 10 installed and to be more specific it's an msi gt70 0nc, so it's a higher end gaming laptop and I have tried everything and it just won't connect to any phone I plug into it.
And before anyone says if I've tried another laptop I have, to be specific I've plugged both phones into my lady's HP Envy with Windows 10 and both were recognized just fine.
If anyone is wondering here are the measures I've taken:
Installed LG United Mobile Driver (almost every version available)
Installed LG Mobile Driver (once again, every version available)
Installed LG PC Suite (Doesn't detect phone)
Tried switching phone between USB debugging and MTP PTP And Charge Only and every combination in between.
Have tried uninstalling and reinstalling Windows Media Player as it carries the MTP protocols.
Have tried installing the Media Feature Pack for windows 10 N and KN off of the Microsoft website
Have tried uninstalling the drivers manually and forcing an update on the drivers with no avail.
Have tried messing with the BIOS USB Settings on the laptop.
Disabled driver signature enforcement
Tried Safe Mode on both Laptop and Phones
Installed the Universal Google Driver
Installed ADB and fastboot (ADB doesn't detect the phone)
Installed KIES to try the Samsung (Doesn't detect phone)
Tried forcing generic MTP inf files
I'm honestly insanely frustrated and all I want is for this device to show up in my computer so I can install some roms and tinker. I've been trying all I could for the past 24 hours (Lost sleep) with no avail. Nothing seems to be wrong with the USB Ports as I have a Logitech unifying receiver plugged in for a mouse and it works, it just seems like this laptop doesn't like Android devices.
Going to device manager and forcing an update does nothing, the device sometimes shows up as "Unknown Device", sometimes shows up as "LGE Android Net MTP Device" and sometimes as "LGE Android Mtp Device", forcing the update yields the result "The driver installation file for this device is missing a necessary entry, This may be because the INF was written for Windows 95 or later. Contact your hardware vendor" This happens with both the LG and the Samsung. Any help would be appreciated. If anyone needs any more information or logs don't hesitate to ask.
Sure hope you find a solution and post it. I have EXACTLY the same issue. The last paragraph of your description is identical to the error message I am getting.
---------- Post added at 10:41 PM ---------- Previous post was at 09:52 PM ----------
Wow. All I did was uninstall and reinstall Media Player 11 and it started working. No driver error and computer detects phone now.
My Surface Pro 4 with Win10x64 suddenly refuses to see my 5X in MTP mode. I installed ADB and drivers some time ago and everything was working. Now, however, I can only see the phone in device manager, explorer and ADB if I choose PTP. My PC with Win7x64 still works fine with the same cable and MTP/ADB.
The werid thing is that, in MTP mode, the Nexus doesn't even show up in device manager. Nothing at all, no unknown device, no Nexus, no ADB, no nothing.
Maybe a recent WinUpdate broke it, but since the device manager can't see the phone, I'm lost. Any ideas?
Update: I fixed it. The 5X was listed under "Marshall London Device->ADB...". Manually updating the driver did not work, it only threw up an error "not x64 compatible". However, after uninstalling this ADB device with "delete driver" checked, it started working again.
To prevent happening this in future, you can use this tool to block updating the driver automatically.
Just Win10 magic
przemcio510 said:
To prevent happening this in future, you can use this tool to block updating the driver automatically.
Just Win10 magic
Click to expand...
Click to collapse
Thanks, that might come in handy. I knew you can completely disable auto driver updates, but didn't know about blocking specific drivers.
Hello,
I just got myself a brand new LG G4 H815 and it is running Marshmallow. I want to upgrade to Nougat so I installed LG Bridge on my windows 10 PC, connected my phone with original USB cable but I get message "no mobile device connected". PC recognizes my phone and I can transfer files from and to the PC. I have LG universal mobile drivers installed and the phone is in MTP mode. Weirdly, once I switch it into charging mode, LG Bridge recognizes it but won't allow me to upgrade it since it must be in MTP mode. Can someone tell me a solution to this problem or tell me if I can update my phone in some other way? LG PC suite tells me that there's some sort of Verizon app built into my phone which will do it, but I cant find it anywhere.
This is a common problem. It is some sort if glitch with windows 10
In hardware devices window are u sure the driver doesn't appear as question mark after u connect?
Remove to device driver and let windows reinstall it automaticly when you restart windows
Try again
deltadiesel said:
This is a common problem. It is some sort if glitch with windows 10
In hardware devices window are u sure the driver doesn't appear as question mark after u connect?
Remove to device driver and let windows reinstall it automaticly when you restart windows
Try again
Click to expand...
Click to collapse
Yes, I've done it, since I had some issues with other device's drivers on win 10. It didn't help. I'll try on Win 7.
UnsuccessfulScreenRepair said:
Yes, I've done it, since I had some issues with other device's drivers on win 10. It didn't help. I'll try on Win 7.
Click to expand...
Click to collapse
Yes....windows 7 will work.
Nasty windows