Related
Yupper.
Sick of waiting, figured I'd give the 611/Retention scheme a try and was surprised when the CSR went ahead and processed my order with no hassles whatsoever. Never even had to do the whole retention thing. Retail price was $350 -$50 loyalty discount w/ waived upgrade fee and $50 MIR(form being snail mailed she said).
Take it for what it's worth...there still isn't an "official release date for retail" and maybe I just got lucky, but there it is.
TreyDizzle said:
Yupper.
Sick of waiting, figured I'd give the 611/Retention scheme a try and was surprised when the CSR went ahead and processed my order with no hassles whatsoever. Never even had to do the whole retention thing. Retail price was $350 -$50 loyalty discount w/ waived upgrade fee and $50 MIR(form being snail mailed she said).
Take it for what it's worth...there still isn't an "official release date for retail" and maybe I just got lucky, but there it is.
Click to expand...
Click to collapse
The core stores will be able to sell the Tilt 2 on the 18th of this month.
On the phone ordering now, but they have to go through their system and not the website. Through retail/611
got mine thru CSR too. ordered it this morning.
I called them, tried to get transferred to retentions but they wouldn't transfer because they said that retentions is an internal department. so I asked the CS rep if I could upgrade to the tilt 2.
I told her I would go to T-mo since they sell the phone for $50 on the win-mo website, so she dropped it to 300, then took an additional 50 off for loyalty. so I paid 250 w/ MIR.
I couldn't wait any longer. ridiculous AT&T. ridiculous.
I ordered mine as well this morning and hoping it will come tomorrow since it is overnight shipping
Just ordered mine!
$350 - 50 MIR, and the CSR was very nice -- she waived my upgrade and Premium shipping fees.
Bit miffed I couldn't get it at the prices some people were getting through Premier -- or sooner, for that matter -- but I'll live.
No one is getting cheaper than that because people are just talking since no one is ready to show the receipt
zelendel said:
The core stores will be able to sell the Tilt 2 on the 18th of this month.
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Click to collapse
What are "core stores"? Are they official At&t retail stores and not "retail partners"?
$125 Got it today
I had already posted this in another thread.
I paid the $350 +TAX will obiously use the $50 rebate. Got FedEx next day shipping for free. Got a $175 credit onto my account to offset the cost of the phone. So my price will be $125 +TAX all said and done. It wasnt very hard to get them to work with me. Since they credited the account not discounting the device I will still get to use the MIR.
Good Luck everyone. Hope to see you get great deals!
vikramdhani said:
No one is getting cheaper than that because people are just talking since no one is ready to show the receipt
Click to expand...
Click to collapse
cheaper then what? i got mine for 199.99. i'll show you the receipt when i receive my phone on friday if you want.
Some stores have already gotten tilt 2s in. And some will already sell them before oct. 18th. One store here got 4 in today when I stopped in looking for a case for mine and said they would sell them today. Granted many stores may not see them till the 18th or sell them till then. You can always call around as I did to find out. I ordered mine thru rententions yesterday (I got it today 299.99 free overnight shipping plus a 50.00 mail in rebate =249.99) It all depends what rep you get, what mood there in and how generous they feel.
For those of you who are getting the tilt 2 for ~$249.99, is this with a new 2 year contract??
BzeBwoi said:
For those of you who are getting the tilt 2 for ~$249.99, is this with a new 2 year contract??
Click to expand...
Click to collapse
Yep. That's what I got mine for. I didn't mind re-upping.
Hi,
Just ordered mine from 611/CSR.
Rep I spoke to gave no indication it was not available and I played along, I just want my Tilt2. Got it for $299.99 plus MIR (Had a $50 upgrade credit available)
So should have it in 2 Bus. days.
Thanks for the heads-up.
Picked mine up at a corporate store last night. I did not previously order one or have one on reserve, just called as asked. They said they received a few in their shipment yesterday (10/14 US, 14/10 for those on the other side of the lake).
vwauditech said:
I had already posted this in another thread.
I paid the $350 +TAX will obiously use the $50 rebate. Got FedEx next day shipping for free. Got a $175 credit onto my account to offset the cost of the phone. So my price will be $125 +TAX all said and done. It wasnt very hard to get them to work with me. Since they credited the account not discounting the device I will still get to use the MIR.
Good Luck everyone. Hope to see you get great deals!
Click to expand...
Click to collapse
How did you do that? Did you just ask them straight up or did you have to play some games with them? I'd like to know.
I just picked up my Tilt 2 from a retail store. The lady seemed more than happy to sell it to me. She said they got 3 in and she didn't seem to know anything about the 18th release date.
I did call numerous other stores before I ended up at the one that sold me the phone. One store said they only had the Pure in, another said the release date was the 18th, another said that they got the Tilt 2 in but was unable to sell it at the non-commitment price because they had so little in (I then asked her how long she thought I would have to wait before I could buy it at the non-commitment price, and she said 'about a month').
Anyway, i'm just glad I got the phone. I am loving it. The screen is beautiful and I haven't encountered any issues so far. Totally worth the $499 I paid.
Yay!!
I just got mine last night! I have a family member who works at one store and I know people from the CSR's up to the Reigonal Mgrs. They all have been told to say the 18th...a Sunday?? But they started getting shipments as of yesterday.
Some stores are going to have MS people setup Kiosks and show people the Pure and the Tilt 2.
Now... when to start flashing.
See ya Fuze... it was great while it lasted! 8)
Just confirming.. I ordered my through 611... Did not have to ask for retention.
$199 with the $50 rebate.
Overnight Shipping $14.95
Looking forward to getting the tracking number. Wonder if I will get it on Saturday?
sphinx88 said:
Just confirming.. I ordered my through 611... Did not have to ask for retention.
$199 with the $50 rebate.
Overnight Shipping $14.95
Looking forward to getting the tracking number. Wonder if I will get it on Saturday?
Click to expand...
Click to collapse
What did you say or do to get that price + rebate?
So, I'm leaving Sprint for Verizon for the Galaxy Nexus. When I woke up yesterday morning to get ready for work, I jumped online to buy it. I tried to find a low price and saw that AmazonWireless was selling it for $199.99 on a new contract. When I got home from work, I was checking the order and checked the description of the phone and it was now $149.99. I felt a little ripped off. I knew that Amazon had no obligation to give me the difference, but I figured what the hell, I'll call them anyway. The guy on the phone, said since I ordered it on the 15th and the price on the 15th is $149.99, that he'll change it for me and he did. If you ordered yours on Amazon for $199.99, I would suggest calling them to see if you can get it for the lower price. I can't guarantee that they will, but it's worth a shot. $50 is $50.
housry23 said:
So, I'm leaving Sprint for Verizon for the Galaxy Nexus. When I woke up yesterday morning to get ready for work, I jumped online to buy it. I tried to find a low price and saw that AmazonWireless was selling it for $199.99 on a new contract. When I got home from work, I was checking the order and checked the description of the phone and it was now $149.99. I felt a little ripped off. I knew that Amazon had no obligation to give me the difference, but I figured what the hell, I'll call them anyway. The guy on the phone, said since I ordered it on the 15th and the price on the 15th is $149.99, that he'll change it for me and he did. If you ordered yours on Amazon for $199.99, I would suggest calling them to see if you can get it for the lower price. I can't guarantee that they will, but it's worth a shot. $50 is $50.
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Click to collapse
Housry? Holy **** what's up?... how's thing bro? Yeah I left once the rezound was released. Loving it so far man. I don't think your gonna have any regrets. Seeing quite a few familiar faces around here lol. Good to have ya pal. Nice to hear things for straightened out.
Sent from my Galaxy Nexus using Tapatalk
Welcome to the club man. I too have switched from Sprint and the Epic Touch to the Galaxy Nexus on Verizon. The difference in the device and the verizon service is night and day. I'm really glad I did.
Im returning my Rezound to amazon and exchanging for the nexus, the only part that sucks is that its back ordered . Hey housry23 just curious has yours shipped yet ?
bc760 said:
Im returning my Rezound to amazon and exchanging for the nexus, the only part that sucks is that its back ordered . Hey housry23 just curious has yours shipped yet ?
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Click to collapse
dont let that get to you. Amazon does that to all phones that are in high demand. Mine already shipped. They list as backordered but they ship them out as they recieve them even though the website lists them as backordered.
They are already shipping them. As the demand goes down I bet they start listing it as the phone shipping in 24 hours.
I ordered mine yesterday and it shipped today, even though it said backordered the whole time.
nkd said:
dont let that get to you. Amazon does that to all phones that are in high demand. Mine already shipped. They list as backordered but they ship them out as they recieve them even though the website lists them as backordered.
They are already shipping them. As the demand goes down I bet they start listing it as the phone shipping in 24 hours.
I ordered mine yesterday and it shipped today, even though it said backordered the whole time.
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Click to collapse
Awesome to know you pretty much just made my night, not sure if they ship during the weekend i cant remember but hopefully mine will ship tomorrow or Monday and be here by Wednesday the latest that would be awesome!
reverepats said:
Housry? Holy **** what's up?... how's thing bro? Yeah I left once the rezound was released. Loving it so far man. I don't think your gonna have any regrets. Seeing quite a few familiar faces around here lol. Good to have ya pal. Nice to hear things for straightened out.
Sent from my Galaxy Nexus using Tapatalk
Click to expand...
Click to collapse
What's up bro! Glad to see some familiar names around here. At first I was a little skeptical about switching to Big Red, but once I learned that they have 4G LTE where I live, I was ready to do it as soon as the Nexus dropped.
bc760 said:
Im returning my Rezound to amazon and exchanging for the nexus, the only part that sucks is that its back ordered . Hey housry23 just curious has yours shipped yet ?
Click to expand...
Click to collapse
Just like someone already said, Amazon always says backordered on new devices. I ordered mine on the 15th, but it hasn't shipped yet. The status did change from "not yet shipped" to "shipping soon" though. It might take a couple days for them to send it, but imo it's worth it to save the money. $300 at Big Red or $150 at Amazon? To me it's a no brainer. They also give you free 2 Day shipping, so once it is shipped, you know you'll have it in 2 days. I'm guessing they are going to ship it today or Monday, which would get it here by Tuesday or Wednesday. Getting excited! I went to the Verizon Corporate store yesterday just to play around with it and walked out with an extended battery. They have them for $25 right now, so run over and get you one. The guy there showed me his with the extended battery and there really isn't much difference in size at all. It's a 2100mah made by Samsung.
nkd said:
dont let that get to you. Amazon does that to all phones that are in high demand. Mine already shipped. They list as backordered but they ship them out as they recieve them even though the website lists them as backordered.
They are already shipping them. As the demand goes down I bet they start listing it as the phone shipping in 24 hours.
I ordered mine yesterday and it shipped today, even though it said backordered the whole time.
Click to expand...
Click to collapse
Same thing happened with my Rezound. Cs agent said 10 days, had it the next afternoon.
Sent from my ADR6425LVW using Tapatalk
housry23 said:
What's up bro! Glad to see some familiar names around here. At first I was a little skeptical about switching to Big Red, but once I learned that they have 4G LTE where I live, I was ready to do it as soon as the Nexus dropped.
Just like someone already said, Amazon always says backordered on new devices. I ordered mine on the 15th, but it hasn't shipped yet. The status did change from "not yet shipped" to "shipping soon" though. It might take a couple days for them to send it, but imo it's worth it to save the money. $300 at Big Red or $150 at Amazon? To me it's a no brainer. They also give you free 2 Day shipping, so once it is shipped, you know you'll have it in 2 days. I'm guessing they are going to ship it today or Monday, which would get it here by Tuesday or Wednesday. Getting excited! I went to the Verizon Corporate store yesterday just to play around with it and walked out with an extended battery. They have them for $25 right now, so run over and get you one. The guy there showed me his with the extended battery and there really isn't much difference in size at all. It's a 2100mah made by Samsung.
Click to expand...
Click to collapse
Hopefully they ship today im excited, yeah i seen that they were on sale im going to head over to my store in the morning and get one.
bc760 said:
Hopefully they ship today im excited, yeah i seen that they were on sale im going to head over to my store in the morning and get one.
Click to expand...
Click to collapse
Also, just to add, the extended battery that's on sale has NFC built in. Not a bad deal for $25.
Sounds good, they charged my account this morning and from my past orders this means its going to ship today ! I'm getting pretty excited cant wait to have it in my hands. So far for the Nexus i have Zagg on its way and am going to be heading to the store to pick up a extended battery here shortly.
added on a line with this phone on via a different cell store for 155$... not bad.
I decided I couldn't wait so I went to best buy and they price matched amazon.com (still gotta pay tax).
So I'm sitting here and waiting for the process to be done.
Also coming from sprint's nexus s and epic. I'm fed up with its slow 3g and spotty 4g.
Alright so just got home from VZW as i was walking in UPS was dropping some boxes off so i signed in and got called about 5 minutes later, asked about the battery and the guys said your lucky we just got out shipment in because we were all out. $26.93 after taxes and as i was walking out i got a email notification saying my packaged has shipped, got home logged it to get a tracking number and for whatever reason amazon wireless is sending me my sim card first and that's what has shipped. Good thing is that the phone now says shipping soon so hopefully they send out today but i doubt it so its looking like tomorrow or Monday for me.
Today only, daily steals has the silver & white galaxy nexus phone unlocked and brand NEW! I and many other fellow xda members bought the phone last time DailySteals had the phone for sale and I can say that I am very happy with the phone! It came brand new and it works great for my tmobile service! The only problem with DailySteals is that they take awhile to ship the phone, but if you are patient, it will pay off!
http://lastcall.dailysteals.com/?ut..._2012_Thur_5_Deals_2_29_2012&utm_medium=email
Mitchmoney said:
Today only, daily steals has the silver & white galaxy nexus phone unlocked and brand NEW! I and many other fellow xda members bought the phone last time DailySteals had the phone for sale and I can say that I am very happy with the phone! It came brand new and it works great for my tmobile service! The only problem with DailySteals is that they take awhile to ship the phone, but if you are patient, it will pay off!
http://lastcall.dailysteals.com/?ut..._2012_Thur_5_Deals_2_29_2012&utm_medium=email
Click to expand...
Click to collapse
My brother ordered the white one last night. How long did it take for you to get yours? From date of order to the day it arrived at your doorsteps.
DOHCtor said:
My brother ordered the white one last night. How long did it take for you to get yours? From date of order to the day it arrived at your doorsteps.
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Click to collapse
I dont remember the exact days but about 2 weeks... Took about a week for them to ship it and about another one after it was shipped. It also matters when you bought it. If you were one of the first to buy it and got into the first batch, you will get it a little bit sooner!
Figures this would happen two days after I finally bite the bullet and just order through Negri after waiting a while for a deal to pop up somewhere.
Oh well, at least I will have it earlier.
Very nice find.
The site offers great deals, but customer service is practically non-existent. Your credit card will be charged immediately when you make a purchase, but the product might not ship for two weeks (which is what happened in my case so it took three weeks in total to get the product to my door). There is no number to call and don’t expect a reply to any emails you send them for two days, if at all. Know that all sales are final, so, if you are in the US and have a problem with a grey market product, which this phone is, you will have to ship it internationally to get it fixed.
Caveat emptor.
On it
I just bought a used one on craigslist last weekend for $500 so when I saw this last night I was a bit pissed off I didn't wait longer. I put a craigslist ad last night for $550 and had someone offer $600 this morning if I delivered it to him (20 mins away). I literally just deposited the money now and ordered this one for $530 brand new....a bit crazy but now I won't be OCD about my phone trying to figure out if any scratches were there before me.
Just pulled the trigger!
geez, I hope nothing goes wrong with my order. Looks like the customer service suck based on the comments.
QUEDRO said:
Just pulled the trigger!
geez, I hope nothing goes wrong with my order. Looks like the customer service suck based on the comments.
Click to expand...
Click to collapse
I've noticed some bad feedback but I've also seen many people have no issues whatsoever. I think it's mostly people who get impatient and don't read the whole taking up to 6 business days to ship thing. Also, a lot of items are specifically stated as refurb where as these are said to be new in retail packaging. I read somewhere using paypal is a good move since you get the buyer protection if the item is broken etc.
My gut feeling says this deal is some cellphone reseller trying to clear it's stock and dailysteals will gather up a bulk orders and order a high volume from them at the end of the 24 hour period. So our money is used first to buy what we ordered and I'm assuming that's why it may take up to 6 business days to ship to us.
I purchased a new open box GN for $529 but returned it once I learned (after contacting Samsung) that the warranty is only valid if the receipt shows it was purchased in the country it will be repaired in. I was surprised as Samsung US never asked for my receipt when I sent my Nexus S in. Bought one from Negri instead so I have a warranty if anything goes wrong in the next 12 months.
i think that most sites like dailysteals and 1saleaday you are paying for the cheap price, not quick shipping and customer service
it sucks to wait and the tracking is usually terrible but the item does arrive eventually
I'd be all over this if I didn't have my extended battery which I need and would kill the white color .
Damn....
Sent from my Galaxy Nexus using XDA App
claud_face said:
I'd be all over this if I didn't have my extended battery which I need and would kill the white color .
Damn....
Click to expand...
Click to collapse
You can get the titanium one...
Lol I have one already. Just would love a white one with a white extended battery door
martonikaj said:
You can get the titanium one...
Click to expand...
Click to collapse
Sent from my Galaxy Nexus using XDA App
I'm already getting antsy...these are going to be two very long weeks waiting on the shipping.
No joke....these guys really do not update *ish
I had not received any updates emails. No wonder the service is bad.
Has anyone received their phone yet or at least see their status updated? Mine still says it's open and I was gonna give them a few more days before I start emailing them. I ordered mine very early in the sale so I hope that I got into the first batch.
All of us that ordered should keep this thread updated so we can hopefully get a rough idea of when we can expect our new phones
Sent from my SAMSUNG-SGH-I777 using Tapatalk
They posted it up at 9pm Pacific time and my brother ordered it at 9:15pm. I think he's one of the first to order it, but still hasn't received it yet. I'll keep you guys posted.
Does anyone know anyone who picked one of these up during a previous dailysteal sale?
I'm curious what build this will come with after reading multiple threads on the yakju vs yakjuxx builds.
Just so you know, DailySteals took a LONG time to ship on the first deal and I NEVER got a tracking email. However, I was able to track it by going to UPS's tracking website and using my order number as the reference number. Remember to select "Track by Reference".
The version I got from them was a South Korean model with the Google build on it. However, others reported getting one from China, so it depends what batch you get. I believe everyone I spoke with had the Google build on it.
SupWiz17 said:
Has anyone received their phone yet or at least see their status updated? Mine still says it's open and I was gonna give them a few more days before I start emailing them. I ordered mine very early in the sale so I hope that I got into the first batch.
All of us that ordered should keep this thread updated so we can hopefully get a rough idea of when we can expect our new phones
Sent from my SAMSUNG-SGH-I777 using Tapatalk
Click to expand...
Click to collapse
I would give it 6 business days before you contact them. My status still says open as well (I check it way too much for my own good) but their site said the 6 business day thing with the occasional slight delay depending on the product. I ordered mine at 11am EST so I'm hoping I'll be on the first batch of shipping.
I'm going to try the order number with the UPS site as someone here has mentioned. Let's definitely post on this thread when we see any updates and/or receive our phones to give the rest of us a good idea of when to expect our goodies.
Not sure if anyone has seen this yet.
http://phandroid.com/2012/04/25/dea...-nexus-for-400-beats-google-play-with-no-tax/
Edit: Some quick bullet points
*From experience and from what I've heard, Expansys does help with warranty if an issue arises
*The phone already "features the YAKJU software build which means this device will receive updates direct from Google"
*Free shipping is in the USA, no tax outiside of Illinois, and they do ship internationally.
Not that it really affects me, but for in country warranty, I would pay the extra $50
Sent from my Galaxy Nexus
Yeah but do they still play middleman for two years should a warranty need arise? Otoh though $400 is a nice price for this phone and within many people's budget if you're a high mid or high end phone type of person.
sent with 3g courage. better recognize. 4g courage coming soon. stock up on diapers.
So... for sure this is the one with the international warranty?
No way I would buy this one over the one direct from google with a U.S.A. warranty if it is...
I ordered an MHL adapter from them back when the EVO 3D came out and it said it was in stock. Took about 6 weeks for it to arrive at my house. They said they sold out prior to my order. That's my experience with them.
Cool of them to lower their price to match the Google store. But I'd still have bought it from Google with the $30 sales tax and shipping anyway.
Hmmm... maybe this is the feeling all the Apple fanboys have when buying directly from the Apple store.
I live in Bloomington, which is where expansys-USA is located. Lucky for me I can save shipping when I order from them cause I can just pick it up. Unlucky for me cause I pay tax...
I didn't get my nexus from them two weeks ago when I ordered it because they were selling them for $569 and I got it from Amazon for $450. Darn, two weeks and would have saved 50 bones...plus I could just drop it off and pick it up if I need warranty work.
As it stands now the company I got it from said they will take care of sending off for warranty, but I have to mail to Chicago, they send to Samsung Canada, Samsung ships back to them, then them to me. Basically same process as expansys I guess but add a couple days and cost for shipping to and from Chicago. Oh well I guess. sometimes you make the right move, other times wrong. Sometimes you jump the gun and other times you miss the boat. Guess I made the right move but jumped the gun a little.
Sent from my Galaxy Nexus using XDA
Ravynmagi said:
Cool of them to lower their price to match the Google store. But I'd still have bought it from Google with the $30 sales tax and shipping anyway.
Hmmm... maybe this is the feeling all the Apple fanboys have when buying directly from the Apple store.
Click to expand...
Click to collapse
you're correct. bought mine from dailysteals a month ago for $465 wish i would have waited so i could have bought the google phone from google. they need a nexus store.
also after helping a few people deal with international warranties for devices i wasn't really worried about buying my nexus was any retailer because samsung was helpful in all the situations (2 unlocked gs2 and 1 galaxy note).
Less than $50 is more than worth it for the direct warranty alone.
gosh, i bought my gnex at expansys for 569 1 week ago.
i have screen display issues, might as well get a refund and re-order it.
meh
ILLHYHL said:
gosh, i bought my gnex at expansys for 569 1 week ago.
i have screen display issues, might as well get a refund and re-order it.
meh
Click to expand...
Click to collapse
Not sure why you payed so much. for several weeks now the phone has been sold by importers for about $450-$500...
ILLHYHL said:
gosh, i bought my gnex at expansys for 569 1 week ago.
i have screen display issues, might as well get a refund and re-order it.
meh
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Click to collapse
Not sure what their policy is, but I'd do that ASAP.
martonikaj said:
Not sure why you payed so much. for several weeks now the phone has been sold by importers for about $450-$500...
Click to expand...
Click to collapse
Not with well known/trusted warranty assistance like Expansys and Negri.
Pre-ordered on Amazon Prime 9/23/14. Still has not shipped. Any one who has ordered from Amazon in the same boat??
Same here. and i have my estimated delivery for tomorrow.
Yesterday I received a notice that they have not received their shipment and it would be delayed. They did not give a time frame when it would ship but said they would ship one day (which I selected) and gave me $20.00 credit. Just an FYI I ordered the white one on 10/7 and my ETA is still listed as 10/24....
Amazon Pre Order
Was on the Amazon forums for the verizon galaxy note 4 and saw that one person talked to a Amazon rep today who told him that the phones are being packaged right now. Don't know how true that is but I will be calling myself within the next hour or so
Same boat here. Not shipped and not charged. Still says estimated 10/24
---------- Post added at 07:32 PM ---------- Previous post was at 06:59 PM ----------
I hate to say it but, if it hasn't shipped yet, we're not getting it tomorrow.
Boomstick1581 said:
Was on the Amazon forums for the verizon galaxy note 4 and saw that one person talked to a Amazon rep today who told him that the phones are being packaged right now. Don't know how true that is but I will be calling myself within the next hour or so
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Click to collapse
That was me. Ordered a black on Oct 6th. I talked to 2 different reps on 2 different days and both told me it would be delivered the 24th. Neither said the phone delivery was gonna be delayed. Although maybe they are telling that to people they oversold to.
As of now i have not received a shipping notification.
Sent from my SCH-I545 using Tapatalk
Just got off chat with Amazon. Much back and forth about pre-order, I still don't think she understood that whole concept. I preordered on Day 1 - Sep 19, and Amazon is now telling me mine won't be delivered until December. Tempted to post the transcript. It's an embarrassment for Amazon IMO.
My order status still says delivery tomorrow by 8PM., but of course it has not shipped. May just go local, but I'm pretty peeved...what's the point of pre-ordering from the biggest online retailer if they are last in line -- and don't tell you this to keep you from buying somewhere else?
I opted for the free 2 day shipping, so my estimated arrival is on Monday, but there is no updates to my order either. I hope Amazon doesn't screw me over, I already waited patiently with the whole Verizon BS of delaying the Note 4 when every other carrier had it on release day.
I just spoke to a live customer service representative and still have no concrete answer as to what is happening with this order. Really starting to get angry. First I was told that they were out of stock for the galaxy note 4. I explained to him that I understand that the phone is out of stock as of a couple days ago but it was not when I ordered on the 10th of October. He then went on to repeat himself word for word about how the phone is out of stock. This is when I started to get really annoyed because it just seemed like he was giving me the run around. As he was explaining this to me I cut him off and told him that "I understand what you are saying about the phone being out of stock now, but that should have no effect on my pre order since it was in stock when I ordered on the 10th of October. Why would I even bother pre ordering a phone that was out of stock when I could just walk into a store and buy it today. I pre-ordered the phone well over a month ago, it was in stock, I was quoted an estimated delivery time, and at no point have I received any email or text notifications telling me otherwise. What I want to know is where is my phone?" He then tells me that he is going to check into it and puts me on hold. When he came back on I was told, he again starts telling me about how I will receive a notification once the phone ships to which I reply "Well when is it going to ship. Today, tomorrow, next month, or maybe next year? The whole point of me calling you is to find out what is happening with my order and you are telling me absolutely nothing". He then asks if I want to cancel the order. I told him he can cancel the order if he gets me a refund on the $600 worth of Amazon gift cards I have credited to my account. He replies by telling me that he is going to put me on hold so he can see what my options are.
When he came back he told me that he would wave the same day delivery fee and then tells me that the orders are being processed now. I asked again when it will be delivered but could not get a straight answer out of him. Supposedly he is sending me an email regarding the conversation we had (its been about 20 min. no email) . So essentially from what I gather is that no one, and I mean absolutely no one at Amazon has any idea what is happening with these orders and that the guy I was talking to was just trying to pacify me by telling me the orders are currently being processed (I do not believe that at all). As of now it just seems like anyone who pre-ordered the phone through Amazon might just be better off calling your local Verizon or Best Buy stores seeing if they have any in stock, cancel your supposed "pre order" and just by in store. What a pain.
If I didn't have Amazon gift cards I would definitely cancel my order.
Looks like both reps I talked to before today were clueless (as I suspected). Below is what I received in an email this morning.
"Hello,
We're still trying to obtain the following item you ordered on October 06, 2014 (Order#xxxxxx).
"Samsung Galaxy Note 4, Charcoal Black 32GB (Verizon Wireless)"
Still want it? We'll keep on trying. To keep your order for this item open, please click the link below. Otherwise, we'll cancel your order on November 23, 2014, if we haven't located it by then."
I'm irritated it took until delivery day to notify me of this and I already traded in a smartphone to Amazon to get the $200 Samsung promo.
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sternweezy said:
Looks like both reps I talked to before today were clueless (as I suspected). Below is what I received in an email this morning.
"Hello,
We're still trying to obtain the following item you ordered on October 06, 2014 (Order#xxxxxx).
"Samsung Galaxy Note 4, Charcoal Black 32GB (Verizon Wireless)"
Still want it? We'll keep on trying. To keep your order for this item open, please click the link below. Otherwise, we'll cancel your order on November 23, 2014, if we haven't located it by then."
I'm irritated it took until delivery day to notify me of this and I already traded in a smartphone to Amazon to get the $200 Samsung promo.
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Got the same email this morning after talking with Amazon last night. Last night they said it could still ship by midnight and delivery would be today - "could" being the operative word. Today I got the email, and on the phone they said they had NO delivery information and that they had not received their shipment. The problem now appears to be that if you cancel and get it from somewhere else (I did confirm Verizon has black and stock and can ship immediately), you will lose your pre-order trade-in guarantee ($200) from Samsung.
I'm very unhappy with Samsung, Verizon and Amazon - mostly Amazon for their lack of communication. There is no way they couldn't know this before the ship date, and their communication has been dismal at best.
Just cancelled by Amazon order of the Note 4. Called first thing this morning they advised they did not get their shipment and they could not tell me when they are expecting their shipment. Not real pleased with Amazon at this point. Getting ready to go out and hunt this phone down!!!
Got a response from Amazon for an email I sent them today regarding this. They didn't seem to really care about screwing things up and also stated the Samsung offer is not currently honored by Amazon. I know Samsung has recently changed the promo terms and conditions and added the other Galaxy phones to the promo. I no longer see Amazon listed or even a list of accepted retailers. Maybe it's a good thing the phone didn't ship because I was really only getting this phone because of the promo. Amazons communication and resolution to this issue has been terrible.
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Customer service couldn't give me any estimate of when they will get the phones in. I was pissed off because at the very least if they communicated this to us early, then I could have preordered elsewhere. Now I'm stuck due to the promo as I did the pre-order and also the trade-in through amazon. Plus I used a bunch of gift cards on it.
Cancelled my order with Amazon and went to local VZW store, Note 4 in hand right now.
I too will never order phones from them again. I'm a prime member and place about 100 orders per year with them. It would take drastic measures to regain my confidence in them when it comes to preorders and purchasing phones.
JonBuc said:
Got the same email this morning after talking with Amazon last night. Last night they said it could still ship by midnight and delivery would be today - "could" being the operative word. Today I got the email, and on the phone they said they had NO delivery information and that they had not received their shipment. The problem now appears to be that if you cancel and get it from somewhere else (I did confirm Verizon has black and stock and can ship immediately), you will lose your pre-order trade-in guarantee ($200) from Samsung.
I'm very unhappy with Samsung, Verizon and Amazon - mostly Amazon for their lack of communication. There is no way they couldn't know this before the ship date, and their communication has been dismal at best.
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I am in the exact boat you are. They already took my trade in so I can't do the non- preorder option. If I cancel my order now I get neither promotion.
They gave me a December estimate but told me that it was more likely to be early November. Still too long! I ordered on 9/25...it was not listed as "out of stock" at that time.
Same situation here. I am a long-time, and very loyal Amazon customer, but I am absolutely furious over the situation with my Samsung Galaxy Note 4 pre-order. I pre-ordered this phone (black) on 27 Sep. Until today at 4 AM they still indicated it would be shipped today w/ estimated arrival of 27 Oct. My current phone is broken, so I chatted with Amazon customer service early this AM to see if I could get my delivery changed to 1-day. The nice lady on customer service said no problem, and even as a one-time exception upgraded me to 1-day shipping for free. Five minutes later, my estimated delivery date changed from 27 Oct to 9 December!! I pre-ordered to take advantage of Samsung's $200 rebate promotion for trade-ins. I can no longer cancel this order and take advantage of that offer at another retailer because the promotion ended on the day the phone was officially released. If they don't ship until 9 Dec I can't even meet the deadline for the pre-order paperwork and won't get the $200 promotion. I'm now stuck with a non-working cell phone waiting indefinitely for them to ship my pre-order. I spoke to multiple customer service agents on the phone (1.5 hours on phone, and hung-up on by one agent during a transfer), including two supervisors, with no resolution and no offer to do anything whatsoever to improve the situation. This lack of communication and disregard for customers is completely unacceptable. BBB / FTC complaints are on their way.
spartn1 said:
I am in the exact boat you are. They already took my trade in so I can't do the non- preorder option. If I cancel my order now I get neither promotion.
They gave me a December estimate but told me that it was more likely to be early November. Still too long! I ordered on 9/25...it was not listed as "out of stock" at that time.
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Yikes on the trade-in. Fortunately I haven't done mine yet. Amazon has really dropped it on this one. I told one of the customer service people that Amazon was big enough to get answers from Samsung and Verizon, and that to have hardly any information was unacceptable.
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zz97 said:
Same situation here. I am a long-time, and very loyal Amazon customer, but I am absolutely furious over the situation with my Samsung Galaxy Note 4 pre-order. I pre-ordered this phone (black) on 27 Sep. Until today at 4 AM they still indicated it would be shipped today w/ estimated arrival of 27 Oct. My current phone is broken, so I chatted with Amazon customer service early this AM to see if I could get my delivery changed to 1-day. The nice lady on customer service said no problem, and even as a one-time exception upgraded me to 1-day shipping for free. Five minutes later, my estimated delivery date changed from 27 Oct to 9 December!! I pre-ordered to take advantage of Samsung's $200 rebate promotion for trade-ins. I can no longer cancel this order and take advantage of that offer at another retailer because the promotion ended on the day the phone was officially released. If they don't ship until 9 Dec I can't even meet the deadline for the pre-order paperwork and won't get the $200 promotion. I'm now stuck with a non-working cell phone waiting indefinitely for them to ship my pre-order. I spoke to multiple customer service agents on the phone (1.5 hours on phone, and hung-up on by one agent during a transfer), including two supervisors, with no resolution and no offer to do anything whatsoever to improve the situation. This lack of communication and disregard for customers is completely unacceptable. BBB / FTC complaints are on their way.
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I talked with 4 people and spent a couple of hours on the phone - didn't net me much. After a time, one rep offered me $10 for my trouble, which really ticked me off. I sent him a link here to see the issues people were having, and that Amazon had already refunded someone else $20. I told him I didn't want the money - just answers.
Anyway, after feeling the futility with Amazon, I called Verizon who has them in stock, ready to go, and is giving the $200 trade-in on any smartphone (if you haven't traded it in yet). You can pick them up at most of the stores, or they can ship overnight. Same price, same trade-in, no headaches.
Update... Expected delivery on 10/28!
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