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Hi all, I've got my Arc for two weeks, it seems that sometimes the camera is not available when I launch the application. It always happen when the accelerometer doesn't work. It works fine again when I reboot the phone.
Anyone else got this issue? Do I have to repair via SEUS or there is another way around?
Thanks
rein_hiryu said:
Hi all, I've got my Arc for two weeks, it seems that sometimes the camera is not available when I launch the application. It always happen when the accelerometer doesn't work. It works fine again when I reboot the phone.
Anyone else got this issue? Do I have to repair via SEUS or there is another way around?
Thanks
Click to expand...
Click to collapse
Nope, I used the camera many times and not even once I saw this issue. It's best to do a repair firmware to rule out that it's not a software issue. Once done and you are facing the problem, then it could be the hardware faulty and you need to bring the phone to service centre for repair.
prathaban said:
Nope, I used the camera many times and not even once I saw this issue. It's best to do a repair firmware to rule out that it's not a software issue. Once done and you are facing the problem, then it could be the hardware faulty and you need to bring the phone to service centre for repair.
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Click to collapse
Thanks for the quick reply, I'll try to repair using SEUS first, hopes it will work
I face this problem a lot, I'll try SEUS.
Sent from my Xperia arc using XDA App
Having the same problem too, SEUS didn't solve the problem for me unfortunately .
Never faced this problem Use camera many times everyday
Repair by using SEUS didn't solve the problem either unfortunately :-(
Id send the phone bk defo sounds faulty
Sent from my LT15i using XDA Premium App
rein_hiryu said:
Hi all, I've got my Arc for two weeks, it seems that sometimes the camera is not available when I launch the application. It always happen when the accelerometer doesn't work. It works fine again when I reboot the phone.
Anyone else got this issue? Do I have to repair via SEUS or there is another way around?
Thanks
Click to expand...
Click to collapse
I am having exactly the same issue. Had phone 2 days now and many unstable aspects from day 1 and ongoing.
Camera is sometimes 'not available' - interestingly at the same time other things don't work such as the accelerometer.
Phone reboots randomly by itself including during phone calls.
Items downloaded from market disappear .
I am returning it and hoping for a replacement as I do not want a 'repaired' phone after paying so much.
Also should note I have made no changes to the phone at all - this is 'as delivered'
I had this happen a couple of times. When it does I just go to the app manager and force stop the camera app. It should work again after that.
Never had the problem with camera not being available... although most times my photos dont work... its like a black broken image icon that shows instead...
Philbur said:
I had this happen a couple of times. When it does I just go to the app manager and force stop the camera app. It should work again after that.
Click to expand...
Click to collapse
Thanks - Your problem must be different, as this solution does not work for me.The app manager does not show the camera as running, so no force close option is available.
Only way to get the camera to function when the phone is in this 'camera not available' mode is to reboot. Every time the camera is not available the accelerometer stops working as well - again a reboot is required to fix this
^ Yes it is, reboot solved it. But I'm curious, is it a bug or a fail hardware?
I have the same problem. The camera app fails to launch. I long press camera button and get the haptic feedback but nothing happens.
for me it's just the shutter button
never had this problem
but my camera doesn't activate when i press the shutter.
any ideas?
ps: i have vignette demo and fxcamera installed
pps: the arc camera is brilliantly EXCELLENT (coming from a G1)
ppps: the shutter button is terribly stiff
had the same problem but SEUS fix it for me by reflashing the firmware.
The phone should be awake when you press on camera button inorder the camera app to launch
ozjay1 said:
I am having exactly the same issue. Had phone 2 days now and many unstable aspects from day 1 and ongoing.
Camera is sometimes 'not available' - interestingly at the same time other things don't work such as the accelerometer.
Phone reboots randomly by itself including during phone calls.
Items downloaded from market disappear .
I am returning it and hoping for a replacement as I do not want a 'repaired' phone after paying so much.
Also should note I have made no changes to the phone at all - this is 'as delivered'
Click to expand...
Click to collapse
Camera stays on after been used, i think its not possible to quit it with adv task killer, so i downloaded app "fast reboot pro" so test it when u get it back, and it also works with apps, i have seen that issue few times, just click to reboot and it will be good.
just a thought or two..
have you try resetting or calibrating those sensor?
or do you have any app that totally disabled rotation (not just simple rotate toogle)?
Anyone found the answer to this problem? Really annoying
recently bought a S4 mini and this bug is killing me. camera usually opens like in 4 - 5 seconds, sometimes fails , and when trying to focus it may get stuck and make sounds. anybody knows how to fix? should i get it to the service?
thanks.
reis2086 said:
recently bought a S4 mini and this bug is killing me. camera usually opens like in 4 - 5 seconds, sometimes fails , and when trying to focus it may get stuck and make sounds. anybody knows how to fix? should i get it to the service?
thanks.
Click to expand...
Click to collapse
Yes you should get it to service because it's a hardware malfunction - camera mechanical parts are faulty.
jawe83 said:
Yes you should get it to service because it's a hardware malfunction - camera mechanical parts are faulty.
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Click to collapse
i took it to the service yesterday, strangely it worked perfectly in the hands of samsung's staff. He said it looks okay and i didnt need to leave it.
Hi there, i have been getting the camera may be in use by another application" error message I have tried sony pc companion, hard reset and imat a loss at what to do
any help would be greatly appreciated
amoony said:
Hi there, i have been getting the camera may be in use by another application" error message I have tried sony pc companion, hard reset and imat a loss at what to do
any help would be greatly appreciated
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Click to collapse
I'm experiencing the same thing now. Hope someone can help
got same problem. the app usig camera was on smartwatch, after restart of the smartwatch everything is working
Anzael said:
got same problem. the app usig camera was on smartwatch, after restart of the smartwatch everything is working
Click to expand...
Click to collapse
What is smartwatch? Where is smartwatch? Please help me!
No smartwatch here but same problem. Restart or force stop and delete data works
Any news? I just bought my xperia M5 and after 5 days I am experiencing this
Check your Camera strip inside
vanrald08 said:
Any news? I just bought my xperia M5 and after 5 days I am experiencing this
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Click to collapse
Mine also experienced the same problem, i've done all the things... like disabling google apps, Camera app, cleared all draw over apps finally the hard reset also but didn't seem to work... finally i got fed up and tried to figure it out myself ... bought my own service kit and disassembled my mobile... Here is the thing i found... the back camera module strip runs jus underneath the battery, the battery is fixed to the phone by a white synthetic glue... some poor assemblers in sony jus sticked the glue to the battery right on top of my camera strip which hinders the camera opening... then i removed the glue the cleaned the dtrip with ips solution now it s working good...
Try carefully if you are doin so... this was the reason for my camera fault...
Cheers,
Aj
allwyn4cool said:
Mine also experienced the same problem, i've done all the things... like disabling google apps, Camera app, cleared all draw over apps finally the hard reset also but didn't seem to work... finally i got fed up and tried to figure it out myself ... bought my own service kit and disassembled my mobile... Here is the thing i found... the back camera module strip runs jus underneath the battery, the battery is fixed to the phone by a white synthetic glue... some poor assemblers in sony jus sticked the glue to the battery right on top of my camera strip which hinders the camera opening... then i removed the glue the cleaned the dtrip with ips solution now it s working good...
Try carefully if you are doin so... this was the reason for my camera fault...
Cheers,
Aj
Click to expand...
Click to collapse
Lol, I also got fed up with it and sent the unit at the service center for product replacement. 1 week after, the result is a mainboard problem and WTF! 2 WEEKS FOR APPROVAL OF ITEM REPLACEMENT!! I will never again buy a phone from sony. Too much hassle damn
This also may occur when the camera flashlight was used as a "real" flashlight / pocket light. Close the other app.
So issue started as follows:
a. For a few days, I've noticed that camera will give very blurry photos and videos. I tried a few things (including cleaning laser/camera lens with a cloth), but it wouldn't work.
b. Decided to restart phone today and see if that helps (turn off and on right?)
c. I now get error "Unable to start the camera" when I tap on the camera app.
I have tried the following:
a. install 3rd party app - won't work
b. restart phone (multiple times) - won't work
c. clear data/clear cache, disable, enable, remove permissions and allow permissions for Camera app - won't work
d. reboot phone in safe mode - won't work
e. Go into diagnostic mode using #*#*3434*#*# to test camera. Guess what, there are no options to test camera!
f. Go into diagnostic mode and test flashlight. Flashlight won't turn on anymore. Also, I found that the system's flashlight app is gone.
All this leads me to believe that for some reason the phone is not detecting the camera hardware anymore. I'm out of ideas. I bought the phone overseas, and local HTC told me to return it overseas or pay a handling fee of $100 and they'll look at it, but will probably not be able to do anything anyway.
Phone is just a bit over 1 month old.
Any ideas?
I'm having the same problem. I'm rooted on unlocked HTC 10 on stock 2.41.617.3. I'm S-On. I've tried force stop and delete cache and data. Tried safe mode and tried a 3rd party camera app. I just got by phone back from HTC to repair the camera and it worked before flashing the January security update and rooting it. Afterwards, I now get "unable to start the camera"
Sent from my Galaxy S4 using XDA Labs
NickKG81 said:
I'm having the same problem. I'm rooted on unlocked HTC 10 on stock 2.41.617.3. I'm S-On. I've tried force stop and delete cache and data. Tried safe mode and tried a 3rd party camera app. I just got by phone back from HTC to repair the camera and it worked before flashing the January security update and rooting it. Afterwards, I now get "unable to start the camera"
Sent from my Galaxy S4 using XDA Labs
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Click to collapse
So, I completely wiped data and reset factory settings, but camera still wouldn't start.
Flashed phone back to Taiwanese version, and it's now working, but original issues are back, i.e. blurry camera that can't focus on anything. I restarted phone a few times to see if it would go back to "unable to start the camera", but it's still working, just blurry and unable to focus. I'm still going through the various updates now. Have notification for Nougat. will try that and test camera again.
[UPDATE]
Interesting update: So, I upgraded to Nougat just now, and after restarting, I tested camera, it's not working anymore. Here's my speculation: 1) camera module (hardware) is broken/fkd up/stuffed, but only partly? Whereas Android 6 will let it work, but blurry and no focus, Android 7 just won't let it work at all. That's just my theory that makes a little sense atm. Anyone else?
I think you are correct, i would send it for warranty (if you still have that)
Good luck !
I did a hard reset and the camera started working again.
Sent from my Galaxy S4 using XDA Labs
Mr Hofs said:
I think you are correct, i would send it for warranty (if you still have that)
Good luck !
Click to expand...
Click to collapse
Got mine overseas about a month ago, posting it on Monday.
NickKG81 said:
I did a hard reset and the camera started working again.
Sent from my Galaxy S4 using XDA Labs
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Click to collapse
Lucky! Is yours ANY blurry or is it fully functional? Also, if it stops working again, check whether your flashlight works (mine wouldn't/isn't).
ameel said:
Got mine overseas about a month ago, posting it on Monday.
Lucky! Is yours ANY blurry or is it fully functional? Also, if it stops working again, check whether your flashlight works (mine wouldn't/isn't).
Click to expand...
Click to collapse
It was blurry when I purchased it used. That's why I sent it back to HTC since it was under warranty. It looked like it was a bad auto focus module, although HTC never said so. Fixed and was working well, then today (after the reset I posted about), then today it stopped working. I'm going to RUU tonightor tomorrowand install apps one by one. It seems to be softwa rerelated.
Sent from my Galaxy S4 using XDA Labs
NickKG81 said:
It was blurry when I purchased it used. That's why I sent it back to HTC since it was under warranty. It looked like it was a bad auto focus module, although HTC never said so. Fixed and was working well, then today (after the reset I posted about), then today it stopped working. I'm going to RUU tonightor tomorrowand install apps one by one. It seems to be softwa rerelated.
Sent from my Galaxy S4 using XDA Labs
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Click to collapse
I'm sure it will work if you go to android 6, but it will be blurry. It won't work after you restart in android 7. That's my experience
My wife's 10 was having this issue. Neither a factory reset nor an RUU helped. But randomly it just started working for her. There were app updates from Google for photos and chrome but I have no idea if they're related but nothing else changed. Really strange!
Edit: a day later the camera is not working again.
Sent from my HTC 10 using Tapatalk
I've been experiencing the very same problem and the only thing that helps is hard reset or RUU. It doesn't always work on the first try, but after 3-4 attempts the camera starts working perfectly for a period of time -- sometimes a week, sometimes a month and a half (my personal record, which was set a few days ago, when camera died again). Then I always have one day of the focus getting disabled followed by a complete shutdown with all the symptoms described by OP (no flashlight icon, 'unable to start' message). Has anyone found a permanent solution to this problem?
I have the same problem with my htc
I have the same problem on a non-rooted Verizon HTC 10... the camera app won't open, the flashlight won't work, the camera shortcuts disappeared from the top Nougat menu, and any other app I try says it can't find the camera.
I'm unable to find any troubleshooting or debugging methods yet... any suggestions? I have Android Studio but I haven't learned much of it, I'm wondering if Developer mode or the Studio USB debugging can help...
dhinged said:
I have the same problem on a non-rooted Verizon HTC 10... the camera app won't open, the flashlight won't work, the camera shortcuts disappeared from the top Nougat menu, and any other app I try says it can't find the camera.
I'm unable to find any troubleshooting or debugging methods yet... any suggestions? I have Android Studio but I haven't learned much of it, I'm wondering if Developer mode or the Studio USB debugging can help...
Click to expand...
Click to collapse
A few things that seem to have helped some people are:
removing SD card and restarting the phone without it;
clearing camera app's cache;
uninstalling all 3rd party apps that might be interfering with the camera;
RUU-ing the phone with an official firmware (you don't need root or S-OFF for that, as long as you don't try to downgrade from Nougat to Marshmallow).
Nothing but the last method worked for me. Though it doesn't do the trick every time and even when it does, it is only a temporary solution, as the problem keeps popping up again after a while. Last time the camera in my HTC 10 started working without any software interference from my side: I went on a hike in cold weather and, as I hypothesise, something about it (temperature differential? pressure change?) restored camera functionality for a couple of weeks, after which it died again. This incident led me to believe that this is a hardware problem and the camera module simply isn't securely connected to the motherboard in our phones or something. My wild guess is that RUUing might sometimes help simply because of the heat rewriting firmware produces.
werbliben said:
A few things that seem to have helped some people are:
removing SD card and restarting the phone without it;
clearing camera app's cache;
uninstalling all 3rd party apps that might be interfering with the camera;
RUU-ing the phone with an official firmware (you don't need root or S-OFF for that, as long as you don't try to downgrade from Nougat to Marshmallow).
Nothing but the last method worked for me. Though it doesn't do the trick every time and even when it does, it is only a temporary solution, as the problem keeps popping up again after a while. Last time the camera in my HTC 10 started working without any software interference from my side: I went on a hike in cold weather and, as I hypothesise, something about it (temperature differential? pressure change?) restored camera functionality for a couple of weeks, after which it died again. This incident led me to believe that this is a hardware problem and the camera module simply isn't securely connected to the motherboard in our phones or something. My wild guess is that RUUing might sometimes help simply because of the heat rewriting firmware produces.
Click to expand...
Click to collapse
Oh *smack* sorry I forgot to mention that I already tried clearing the camera app's cache, wiping cache from recovery menu, and factory resetting the phone.
I think it's a hardware issue since I think it got a little wet from sprinklers and I read the phone isn't water resistant, and also that the camera module is flaky anyways... Verizon accidentally cancelled my insurance without telling me and I haven't seen yet that HTC covers it on warranty.
I'll try these other things you suggest, but do you think it would be worth trying to have HTC repair it? It'll be worth it for $350 or less, or I could try a local shop, though I think they'd just do the same thing I would (research it on Google, buy the necessary repair parts, then painstakingly fix it), but I've seen in repair videos that this phone is very fragile and difficult to work with, so I'm not sure all that time and effort would even be worth just buying a new version outright, and I'd like the phone to work for the eclipse!.
Same Problem here, since Saturday... [emoji85]
dhinged said:
I'll try these other things you suggest, but do you think it would be worth trying to have HTC repair it? It'll be worth it for $350 or less, or I could try a local shop, though I think they'd just do the same thing I would (research it on Google, buy the necessary repair parts, then painstakingly fix it), but I've seen in repair videos that this phone is very fragile and difficult to work with, so I'm not sure all that time and effort would even be worth just buying a new version outright, and I'd like the phone to work for the eclipse!.
Click to expand...
Click to collapse
I actually went to a repair shop about a month ago and was told that they were certain part replacement would leave significant marks on the metal body =/ If you carry the phone in a full case, I guess this should not be a big problem. AFAIK, an official HTC repair shop would just replace the phone under warranty in cases like this due to how low simplicity of disassembly was on designers' priority list when 10 was being sketched out, but you're saying Verizon canceled your warranty?
I also face this unable to start camera.
My software no is 2.51.617.11
I live in Myanmar (Burma). No one know this problem including HTC Myanmar.
Apparently there are a handful of us who have faulty cameras. Haven't heard anything from HTC. I have tried everything listed here and more. No luck. The only way my camera works is on older firmware (1.9.xxx.xx) and running Marshmallow.
well my htc 10 started playing up today, camera wont start when you touch the camera app on the screen..ive had this phone for 9 months , my warranty expires in march 2019, ive tried all the above methods none worked, phoned HTC uk up and they said to send it in..i hope they replace it with another unit ?..if they do replace it with another unit will the wrranty be transferred over to that, ie expire in march 2019? i also noticed that the flashlight app doesnt work it just says on screen "loading"..
I have the exact same problem, tried all the suggestions, but still it says 'Unable to start camera'. I even opened up the phone, and replaced the camera with another HTC 10 which had water damage. Problem still exists, which leads me to believe that the camera isn't the issue, it might be the mainboard it's connected to in combination with Nougat? The other case can be that the broken phone I got the camera from might have the same problem.... allthough I think that's unlikely. I'd like to order another camera to make sure its not that, but can't really find one. Anyone got any further with this issue?
For a few months ago, my M30's front camera doesn't work. Sometimes the rear camera works but when I switch to front, the app freezes and then I've got to close it. I tested front camera by dialling *#0*# but it says FAILED!!
Any solution anyone?
Azamsm said:
For a few months ago, my M30's front camera doesn't work. Sometimes the rear camera works but when I switch to front, the app freezes and then I've got to close it. I tested front camera by dialling *#0*# but it says FAILED!!
Any solution anyone?
Click to expand...
Click to collapse
Did it ever fall? Is the upper part of the phone broke3n or anything. This data line error is new to me.
Front camera not working
Same problem i am also facing since android 10 update. Tried flashing stock rom couple of times but didn't helped. Many users facing same problem after android 10 update. After factory reset sometime it is working for a first use and then again same problem. Currently My phone is on TWRP and on Turbo Rom.. by anyway i can change the camera version?
Vipul_dhari said:
Same problem i am also facing since android 10 update. Tried flashing stock rom couple of times but didn't helped. Many users facing same problem after android 10 update. After factory reset sometime it is working for a first use and then again same problem. Currently My phone is on TWRP and on Turbo Rom.. by anyway i can change the camera version?
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Click to collapse
I checked just now, it works fine. I tried various angles. Everything works fine. As I asked, it may be due to some hardware trouble or something triggering it.
vdbhb59 said:
I checked just now, it works fine. I tried various angles. Everything works fine. As I asked, it may be due to some hardware trouble or something triggering it.
Click to expand...
Click to collapse
I read on Samsung Community that a user with the same camera error had to go to service center and had the motherboard changed. I believe it IS a hardware issue
Azamsm said:
I read on Samsung Community that a user with the same camera error had to go to service center and had the motherboard changed. I believe it IS a hardware issue
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Click to collapse
Yup, does sound like hardware issue. Just FYI, Samsung current charges are exorbitant, and they in some countries FORMAT whole data even for smallest of things, irrespective of hardware or software issues (f***ing idiots). So, please beware of the 2 points.