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Hey guys,
I recently sent my T-Mobile Galaxy S2 in for repairs to Samsung. I had the infamous blotch and line issue as well as a couple dead pixels. I just checked my status on the Samsung website and it says "The unit has left the technician. SOLUTION: S/W Updated."
How can updating the software fix HARDWARE issues! It was already running 2.3.6, which is the latest software. I was honest with Samsung about my issues and this is the type of "repair" service I get?
So here is my question. Since the status is now listed as "Close - Prepare for Shipping" and the only information provided was "The unit has left the technician. SOLUTION: S/W Updated," is it safe to say that the trip my phone made to the repair facility was worthless and all they truly did was "update" my phone?
*Ugh frustrated *
I sent my phone in because the screen died or something. However, they did replace the bezel on my phone without saying anything. Everything else they said they did. They could've fixed it without putting it, but maybe not.
SN: Now my screen is perfect!
Saxysaxplayer said:
I sent my phone in because the screen died or something. However, they did replace the bezel on my phone without saying anything. Everything else they said they did. They could've fixed it without putting it, but maybe not.
SN: Now my screen is perfect!
Click to expand...
Click to collapse
Well that's promising! I can only hope that is the case for me too However, my luck hasn't been the best so I'm not sure if I should be so optimistic.
Thanks for the input!
I took my phone in as a walk in. (http://forum.xda-developers.com/showpost.php?p=24945933&postcount=592).... They replaced my screen and noticed when the new screen first turned on, that there was a purplish tint. so They changed the screen again and same issue, so they flashed new SW on my phone also. So yours could have been a similar issue and the tech only put in software update rather than putting in all the things he/she did to your phone.
vim0314 said:
I took my phone in as a walk in. (http://forum.xda-developers.com/showpost.php?p=24945933&postcount=592).... They replaced my screen and noticed when the new screen first turned on, that there was a purplish tint. so They changed the screen again and same issue, so they flashed new SW on my phone also. So yours could have been a similar issue and the tech only put in software update rather than putting in all the things he/she did to your phone.
Click to expand...
Click to collapse
That is very interesting... I am hoping that it fixes the issue!
However, I do have a wicked feeling that the tech simply isn't as anal about my own phone as I am and "did not see any issues and simply updated the software." I guess I'll find out in about a week when I get the phone back!
They may just show the last task preformed during the repair.
Sent from my SGH-T989 using xda premium
My G4 has randomly restarted on me a few times before (only once at a time), but I thought nothing of it. However, this time, it has gotten stuck in a boot loop. My phone was fairly hot from watching videos at a high brightness, and that is when I noticed it restarted for the first time. My G4 is NOT rooted, and I even went into recovery mode and wiped the cache and it is still stuck in the loop. Is there anything I can do besides try a factory data reset? I really do not want to lose all of my data because I did not even get a chance to do a backup as this happened unexpectedly.
Hey did you ever get this problem solved, same thing happened to me today not rooted was watching a video phone froze and now im stuck in bootloop
This just started happening to me on Friday. I have a warranty replacement on the way (and I managed to get the guys at my Verizon Wireless store to give me a loaner Samsung Galaxy S4 so I wasn't completely without a phone all weekend).
It looks like this may be a fairly widespread problem and related to HW version 1.0 of the phones:
https://www.reddit.com/r/lgg4/comments/3k5ofv/verizon_bootloop/
https://www.reddit.com/r/lgg4/comments/3oos3e/lg_g4_stuck_in_boot_loop_pulled_battery_tried_all/
I'm hoping my warranty replacement is a 1.1 version phone, but that's probably wishful thinking on my part.
chairthrower said:
This just started happening to me on Friday. I have a warranty replacement on the way (and I managed to get the guys at my Verizon Wireless store to give me a loaner Samsung Galaxy S4 so I wasn't completely without a phone all weekend).
It looks like this may be a fairly widespread problem and related to HW version 1.0 of the phones:
https://www.reddit.com/r/lgg4/comments/3k5ofv/verizon_bootloop/
https://www.reddit.com/r/lgg4/comments/3oos3e/lg_g4_stuck_in_boot_loop_pulled_battery_tried_all/
I'm hoping my warranty replacement is a 1.1 version phone, but that's probably wishful thinking on my part.
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Click to collapse
i read about the problem with the motherboard going bad i thought it had more to do with the serial number or the manufacture date mine was 505, anyway i recieved my replacement from lg and new serial is 512 but HW version is still 1.0
Update!
i called verizon they sending me a replacement. just to let you know i flashed 13B KDZ but the bootloop was still there i let my phone on and finally turned on quickly i did a factory reset and booted up normal and its working again. still im gonna send it back. just sharing my experience maybe for other people might work too.
I have had my LG G4 VS986 for a little over a month and it started turning itself off and restarting last night, since then it has done this randomly thru out the day, I have even done a factory reset on it and it is still doing it...please any help will be appreciated, for I don't want to go to verizon with it and end up getting a refurbished one as a replacement for a brand new one.
maybe you can flash again android
I don't know what that is...
its when you put the same image (kdz ) android for remplace your android . but if you know nothing about this . is not necessary risky . but a bit complicated
It's seems to be a common thing unfortunately. It's happening to my week old G4 too :/
Check here, here, and here
If you still have your original box, would you mind checking what month your phone was made in (found on the outside of the box)? I have a feeling this is only happening to phones made around the time it was released. Mine was made in May of 2015
R.Suave said:
It's seems to be a common thing unfortunately. It's happening to my week old G4 too :/
Check here, here, and here
If you still have your original box, would you mind checking what month your phone was made in (found on the outside of the box)? I have a feeling this is only happening to phones made around the time it was released. Mine was made in May of 2015
Click to expand...
Click to collapse
Mine was manufactured in May 2015 also!!! I took my phone back to Verizon and at first they didn't believe me until it started doing it there... they are sending a replacement for me but I'm a little worried because it's supposed to be a refurbished one...
Nicole L. said:
Mine was manufactured in May 2015 also!!! I took my phone back to Verizon and at first they didn't believe me until it started doing it there... they are sending a replacement for me but I'm a little worried because it's supposed to be a refurbished one...
Click to expand...
Click to collapse
man.. :/ but good news about you getting a replacement. I bought mine new, sealed in box from craigslist so i'm trying to figure out what to do :fingers-crossed:
Hi guys,
mine has started to do the same thing. International unlocked not rooted.
Outta nowhere has started to restart itself. BUT, only when display is on. When screen is off had no problems. Right in the moment when i unlock the screen it gets crazy hot and starts with the restarting.
Interesting thing is that i had z-cpu installed the night before and it showed that the cpu is clocked at 1,2 Ghz.
It got slow the last days of usage. After restarting itself till the battery died, i wouldn`t be able to charge it.
The next day i tried again to charge it and there it was, started to charge but with green lines on the display.
I guess that overheating has damaged the display or something.
I am waiting a answer from the repair centre.
The manifacturing date is August btw.
I finally ran into the bootloop problem that is common with early G4's (if you have a serial number that starts with 505, you're basically gonna be screwed at some point). Since it's a hardware issue that LG acknowledges, I sent it back to the factory under warranty, waited for two weeks using my old backup phone, and finally received it back today.
Ready for the fun part? They had repaired something that wasn't broken (kind of like surgery on the wrong body part) and had not touched the bootloop issue! They fixed "No power with cable" by replacing the flash memory. This was never an issue. The frustrating thing is that they didn't even restart the phone to find out if it had been fixed, because if they had it would have gone right back into the bootloop. Arg!
The G4 is now back on route to LG. I said they should give me a new phone, but customer service said they only do that if it cannot be repaired. I'll keep my fingers crossed that they go to the trouble to turn on the phone after "repair" this time.
Thanks for letting me rant!
I have currently my 2nd G4 that has run into this issue. This one has serial number starting with 506, so I guess it might stem a little further into production also. This is driving me nuts, I could not send my phone to LG because of how long it takes so had Verizon send me one and of course I run into the same exact issue with the bootloops. Last time I was able to still flash kdz's, this time won't even go past the LG boot screen. Really wish I could wipe my data at least.
I can attest to LG's incompetence. On March 2nd I sent in my G4 because it was bootlooping. Sent it in no problem, and after about a week I received my G4 back with the problem "fixed" by flashing the memory. Well guess what, it wasn't fixed. As soon as I turned it on, it started to bootloop again. I called LG and they arranged another RMA. Sent it back again, and about a week and a half later, I had my G4 back. This time they "fixed" it by replacing a capacitor. Guess what! Still not fixed. It still continued to bootloop. Called LG extremely angry and filed a complaint. LG arranged another RMA. At this point I had been without my phone for over 20 days. Finally, LG fixed it properly by replacing the motherboard. Now its fixed and it only took them over a month to figure it out.
While I applaud their easy RMA process, whoever the idiots are actually doing the repair are just that.. idiots. Its as if they don't even turn the phone on and ensure it fully boots up before they claim its fixed and ship it back. Whats worse for me is my phone was rooted on VS986B. Got the phone back on Marshmallow 24C and it took the update to 25a overnight. Now I'm stuck with no way of rooting.....
When you get your phone back from LG, chances are it will be on 24C. If you plan on rooting, do so quickly and downgrade.
dcorrea said:
I can attest to LG's incompetence. On March 2nd I sent in my G4 because it was bootlooping. Sent it in no problem, and after about a week I received my G4 back with the problem "fixed" by flashing the memory. Well guess what, it wasn't fixed. As soon as I turned it on, it started to bootloop again. I called LG and they arranged another RMA. Sent it back again, and about a week and a half later, I had my G4 back. This time they "fixed" it by replacing a capacitor. Guess what! Still not fixed. It still continued to bootloop. Called LG extremely angry and filed a complaint. LG arranged another RMA. At this point I had been without my phone for over 20 days. Finally, LG fixed it properly by replacing the motherboard. Now its fixed and it only took them over a month to figure it out.
While I applaud their easy RMA process, whoever the idiots are actually doing the repair are just that.. idiots. Its as if they don't even turn the phone on and ensure it fully boots up before they claim its fixed and ship it back. Whats worse for me is my phone was rooted on VS986B. Got the phone back on Marshmallow 24C and it took the update to 25a overnight. Now I'm stuck with no way of rooting.....
When you get your phone back from LG, chances are it will be on 24C. If you plan on rooting, do so quickly and downgrade.
Click to expand...
Click to collapse
When they finally replaced the motherboard, did the physical serial number on the phone change?
enduser23 said:
When they finally replaced the motherboard, did the physical serial number on the phone change?
Click to expand...
Click to collapse
No, that's the same. The board was replaced, but the plastic piece that holds that battery, which is on top of the board, was not replaced.
Happy to report that all is well after the second repair. Came back with 6.0, but I downgraded to 5.1, rooted, and have just about everything working again (can't get Exposed to work, but I'm sure I'll figure it out eventually). Nothing like spending 3+ weeks on a 2011 Droid Bionic to make me appreciate my G4!
Would one of you care to explain how you contacted LG to set up the repair. I have filled out the online form twice and have never heard a word. Thanks.
illek46 said:
Would one of you care to explain how you contacted LG to set up the repair. I have filled out the online form twice and have never heard a word. Thanks.
Click to expand...
Click to collapse
Im not sure if you are in the U.S., but here's their support phone number 800 243-0000. They are usually pretty easy to deal with over the phone.
I am still kicking myself that I didn't downgrade as soon as I got my phone back. I hate not having root anymore.
---------- Post added at 01:02 PM ---------- Previous post was at 12:59 PM ----------
harpdoc said:
No, that's the same. The board was replaced, but the plastic piece that holds that battery, which is on top of the board, was not replaced.
Happy to report that all is well after the second repair. Came back with 6.0, but I downgraded to 5.1, rooted, and have just about everything working again (can't get Exposed to work, but I'm sure I'll figure it out eventually). Nothing like spending 3+ weeks on a 2011 Droid Bionic to make me appreciate my G4!
Click to expand...
Click to collapse
Droid bionic.. I wish! I originally dug up my old Galaxy Nexus, but the battery life was so bad that I swapped it out for my son's old Droid Razr. Of course, I had to safestrap it and put a custom ROM on there because I have a LG G Watch R and android wear was not compatible with the factory software on the Razr. It was a pretty horrible experience overall. I'm glad I have my G4 back, but I really miss root.
You can still downgrade to 5.1 and root. Mine was on the latest version when it came from the factory and I didn't have any problems with the process.
Same thing happened to me. It took 3 RMA's in a row and about 60 days until they finally fixed it. They scratched it, too. OP, I highly recommend you start documenting everything. LG CS will also tell you escalating will get you nowhere; but with persistence you can get a hold of someone. You can only go up to a supervisor, and that's it. LG has specifically designed their CS (including their facebook and twitter) to contain and ignore you.
In less than 1 calendar year i am on my 3rd phone.. Figuring the 1st phone was a flop... serial numbers since my 1st phone are 511 and 505. So yeah.. im debating at what a ticking timebomb i havenow. The 3rd one came w/ MM installed but I downgraded to LL to keep root. Im sure it goes w/o saying that I'll not buy an LG phone ever again.. and this was my 1st one. They could offer to upgrade me to a G5, but honestly there are NO guarantees this sort of thing will happen again. You break trust you pay the price, look at Samsung w/ the no MicroSD card fiasco.
LG just accepted my 15 month old G4 for warranty repair
Even though my phone is 15 months old, LG has accepted it under warranty repair. When requesting repair I wrote that it was the bootloop issue but their repair confirmation states the issue is "No Power with Cable". I hope they fix the correct issue! BTW, my serial number began with 511
The US warranty is 18 months, so LG didn't do you any favors. I have three of these POS phones to get warranty repaired and hope they fix them correctly the first time.
keithfur said:
Even though my phone is 15 months old, LG has accepted it under warranty repair. When requesting repair I wrote that it was the bootloop issue but their repair confirmation states the issue is "No Power with Cable". I hope they fix the correct issue! BTW, my serial number began with 511
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Click to collapse
I just got mine back today june 1st 2017, Sent G4 for bootloops 1st time a week ago. No power / Mainboard was replaced. it was purchased november 2015 and Serial number is 511 which is right after the supposed bad batch. I got the phone back in the same great condition it left. The repair guy reported phone condition has minor scratches when it doesn't, Not sure why he would report that. So far its working great, like a new phone. I can only hope this board has been redesigned to not fail under a year and a half, but thats just wishful thinking. Everything was completely free even though phone was like 5months+ after its warranty. Even though costumer service on phone sounded like she was doped out on crack and ignoring all my questions, it was still ez to do and I got it back fast. The IEMI number or whatever was also changed and they put a new sticker over top the old one under the battery. I tried checking the number on that website and it doesn't even have it registered so i can only hope its brand new.
Got a couple of VS986s back from bootloop warranty repair. Mainboards supposedly repaired, but IMEI stayed the same and nothing on label under battery changed . I recall other people mentioned changes to label information.
Last week a representative told me the current warranty on the G4 for this issue is 27 months from date of manufacture or 24 months from date of purchase.
Mine has S/N 508. It started bootlooping while I was pooping (browsing Facebook on Chrome browser) on June 5.
I attempted the hot-air rework station fix 5 times (for processor on mainboard), and that worked on the 2nd, 3rd, and 4th tries. Each time the phone worked for up to ~4 hours. On the 5th try the phone no longer booted or even showed the LG logo.
It's en-route to LG right now. I opted to ship it without battery or back cover (my back cover has a wireless charging tag).
Using my old Samsung Galaxy S3 running an AOSP-variant on 4.4.2. Actually isn't a bad phone.
My old LG G2's touchscreen no longer responds to touches on roughly 50% of the screen... can't even unlock it via pattern lock any more.
Thinking LG won't be the next new phone I buy...
Well, my G4 is on its way back to me after LG's warranty repair. Turn-around time at the LG service facility was ONE (1) DAY!! So that was super fast. Should get it tomorrow or the day after. Contemplating putting it back up for sale or trade-in though... it's basically gonna be a virgin device that will require root, xposed, restoring apps/messages/call log/etc., then adjusting everything else to my liking. Would be a shame to do all that work and then the bootlooping problem happens again.
I have a sprint logo on my background that stays all the time. How can I delete it?
Device : Note 10+
In what backgroud? Where to be precise?
winol said:
In what backgroud? Where to be precise?
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Click to collapse
Screenshots: mega.nz/folder/HNIDlCYJ#X7sPDhCYEb-au-6ovDdMRA
It appears to be pinned at the center of the screen on every screen.
bijayrpoudel said:
Screenshots: mega.nz/folder/HNIDlCYJ#X7sPDhCYEb-au-6ovDdMRA
It appears to be pinned at the center of the screen on every screen.
Click to expand...
Click to collapse
Welcome to XDA-Developers @bijayrpoudel!
Where/who did you get the phone (SPRINT/Samsung/retail outlet/etc...)?
Was the phone new when you bought it?
Was the logo present from day one?
What is the exact model number?
Can you grab a screenshot of the "About Phone" page?
Have you tried running the phone in safe mode & /or tried a factory reset (the latter preferably without restoring a backup, if applicable) ?
The more information you present, the better & sooner you may get more responses/solution.
bijayrpoudel said:
I have a sprint logo on my background that stays all the time. How can I delete it?
Device : Note 10+
Click to expand...
Click to collapse
I almost want to say screen burn in or some sort of screen damage of some kind... Not 100% sure.
When and where did you get this phone?
If you got it recently then I suggest getting a warranty replacement. If warranty replacement isn't an option then try a factory data reset and see if that helps.
KOLIOSIS said:
Welcome to XDA-Developers @bijayrpoudel!
Where/who did you get the phone (SPRINT/Samsung/retail outlet/etc...)?
Was the phone new when you bought it?
Was the logo present from day one?
What is the exact model number?
Can you grab a screenshot of the "About Phone" page?
Have you tried running the phone in safe mode & /or tried a factory reset (the latter preferably without restoring a backup, if applicable) ?
The more information you present, the better & sooner you may get more responses/solution.
Click to expand...
Click to collapse
Where/who did you get the phone (SPRINT/Samsung/retail outlet/etc...)?
=> Retail Outlet. The owner said the phone was paid off Sprint and it's unlocked for any carrier. It is unlocked, I am using Att Sim card. Everything works great except that bloatware logo from Sprint.
Was the phone new when you bought it?
==> It was open-box.
Was the logo present from day one?
=> Yes.
What is the exact model number?
=> SM-N975U
Can you grab a screenshot of the "About Phone" page?
=>Yes, I will update the MEGA folder with the picture. LINK : mega.nz/folder/HNIDlCYJ#X7sPDhCYEb-au-6ovDdMRA
Have you tried running the phone in safe mode & /or tried a factory reset (the latter preferably without restoring a backup, if applicable) ?
=> Yes, the logo appears on safe mode. I did factory reset as well. Still hasn't solved the issue
I tried deleting the Sprint bloatware apks using adb tools.
Thank You for your response.
scottusa2008 said:
I almost want to say screen burn in or some sort of screen damage of some kind... Not 100% sure.
When and where did you get this phone?
If you got it recently then I suggest getting a warranty replacement. If warranty replacement isn't an option then try a factory data reset and see if that helps.
Click to expand...
Click to collapse
==> Retails Seller. About a week ago.
==> Thank You.. I will Try to reach the warranty team.
bijayrpoudel said:
Where/who did you get the phone (SPRINT/Samsung/retail outlet/etc...)?
=> Retail Outlet. The owner said the phone was paid off Sprint and it's unlocked for any carrier. It is unlocked, I am using Att Sim card. Everything works great except that bloatware logo from Sprint.
Was the phone new when you bought it?
==> It was open-box.
Was the logo present from day one?
=> Yes.
What is the exact model number?
=> SM-N975U
Click to expand...
Click to collapse
Whoever told you that this was an "open box" phone was making generous usage of the term.
As someone else mentioned, it sounds like it has screen burn-in, which suggests this was a demo/floor model, likely from day one of release, hence the screen burn-in.
I'd take it back to wherever you bought it from for a refund, if possible.
Just for the heck of it, there are apps that make claims to lessen the appearance of screen burn,(Screen Burn Fixer, just to name one) it's free & you have literally nothing to lose at this point.
Good luck.
I looked at the pictures you provided and that is definitely screen burn in.
Sent from my SM-N975U using Tapatalk
yeah the fact it doesn't show on the screen grab and only photos of the phone I would have to agree it is most likely screen burn in. as said above it's likely been a demo phone in a shop sitting with a sprint wallpaper on the screen for months leading it to burn the logo into the screen. I would look at returning it as if it has been a demo unit causing the screen burn in the fact it has also likely spent months plugged into the mains will have likely also degraded the battery considerably.
looking at the fact it likely is really bad burn in and likely an ex demo phone I would question the ethics of the store you purchased from as they likely sold you it knowing the phone was in poor condition, if nothing else I hope you got a really large discount on the phone as it has likely had more use than most of the phones out the wild, as the demo units are permanently plugged in and have the screens on for 8+ hours solid a day (assuming the store turns them off when closed) so a demo unit after a few months is probably in worse condition than a year old or more phone.
Belimawr said:
yeah the fact it doesn't show on the screen grab and only photos of the phone I would have to agree it is most likely screen burn in. as said above it's likely been a demo phone in a shop sitting with a sprint wallpaper on the screen for months leading it to burn the logo into the screen. I would look at returning it as if it has been a demo unit causing the screen burn in the fact it has also likely spent months plugged into the mains will have likely also degraded the battery considerably.
looking at the fact it likely is really bad burn in and likely an ex demo phone I would question the ethics of the store you purchased from as they likely sold you it knowing the phone was in poor condition, if nothing else I hope you got a really large discount on the phone as it has likely had more use than most of the phones out the wild, as the demo units are permanently plugged in and have the screens on for 8+ hours solid a day (assuming the store turns them off when closed) so a demo unit after a few months is probably in worse condition than a year old or more phone.
Click to expand...
Click to collapse
Thanks Ya'll . Will reach the seller.