Mic/audio cuts out during calls - AT&T Samsung Galaxy Note 4

Greetings all,
I tried to find this issue before posting a new thread (I did find an old thread with no solutions to the issue but I didnt want to try to revive a dead thread from a year ago) so I apologize in advance if this is a duplicate and if so please link me to the existing thread.
I have an on going issue that ATT has been useless with so I am reaching out to the XDA community now in hopes that I do not need to start using my phone as a door stop.
I have done a ton of research on this issue and it seem that it is software related but the few fixes that I have tried have not helped at all.
The issue is when I am talking on the phone the "mic" will cut out and sometimes so will the speaker. I can be talking just fine with no issues and then the person I am speaking with says its like I hung up. Some times I can hear the person fine but they can not hear me and other times it truly seems as if the phone was hung up. Some times the issue lasts 5 seconds other times its upwards of a minute. I am on my second phone, att was nice enough to replace it once but the issue persists on the new one as well. The issue occurs on the handset as well as bluetooth. Every so often I luck out and have no issues with a call (normally under 3 minutes) but typically when I use my phone as an actual phone the calls are longer than 10. The issue also occurs when speaker is turned on as well with the phone sitting next to me on a table so I do not think it has to do with any form of auto mute (like the old thread I found mentioned).
One of the things that I had found was to make a call with skype and it magically fixes it. Well sadly to say it I have tried that multiple times and it still did not fix it. I have tried running my phone just stock and the issue still occurs so i do not think its an issue with what is installed (mostly just google apps for work and a few games).
If any one has any ideas please let me know. At this point I am willing to try almost anything. Thanks

Turn off Enhanced LTE (HD Voice).I just had an AT&T rep confirm that this is their networknetwork problem. Apparently, HD Voice (VOLTE) isn't quite right, and the bugs are numerous. Turn it off, should fix these issues and maybe more.

keithfrombm said:
Turn off Enhanced LTE (HD Voice).I just had an AT&T rep confirm that this is their networknetwork problem. Apparently, HD Voice (VOLTE) isn't quite right, and the bugs are numerous. Turn it off, should fix these issues and maybe more.
Click to expand...
Click to collapse
I just reset my note 4 to stock last night. I just checked and Enhanced LTE is off and I am still having the same issues that others are reporting and just terrible signal strength in general. If I am indoors anywhere I am lucky to have 2 bars and then half the time calls don't go through. I am headed to the ATT store now to see what they say. I am on next and could upgrade but looking at the list of available phones from ATT I don't know if anything is really going to be better. I don't want to shell out the cash for a nexus 6p but I may end up doing it.

Turning off enhanced seemed to help but I still encounter the issue from time to tine. I'm just counting down the days till my 6p shows up...
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app

Related

Eic 4g Touch Bugs Thread

I'm seeing many users notice different little bugs with the phone (me included) and instead of having multiple threads about it, maybe we can all post it in one place where later the devs can see it and work on them once the phone is rooted etc.. Good idea/bad idea? I come from an Evo 4g with Sense rom so I wonder how many of these might not really be "bugs" but just a different user experience.
I'll start..
Accu weather app not updating location automatically
apk files downloaded from the computer and then transferred to phone are not showing up (unknown sources, usb debugging checked)
No function when touching the clock widget. It does not launch me to alarm, world clock, time etc menu. Maybe this is just a touchwiz thing as I mentioned above, I come from a sense rom.
So far those are the ones on top of my head. As I use the phone more, I'm sure I'll spot more (hope not!).
Anyone else?
Phone dialer issues
I have to reboot my phone from time to time to make a call.
It just says call ended when i try to call out.
When i reboot it works fine for a few hours.
Mentioned above plus the following so far (except reboot for calling issue):
No landscape mode using TW (auto-rotate enabled)
Red LED only available notification color (REALLY?!)
Skype video calling is upside down when using in portrait mode.
Also, phone call is automatically in Speaker mode when calling after making a Skype video call.
*Occasional phone FREEZES. As in, one minute it is okay, and the next minute, you have to do a battery pull. Happened twice since I got it on launch day.
*Browser closing for no reason. Happened 4 times since launch day.
*When plugged in with Samsung charger, phone's screen will act real glitchy
*SWYPE does not work properly, no matter the settings. Have to type normally.
That's all the software bugs I've experienced. Hardware-wise, there are reports of problems with data, 3G, 4G, and WIFI....I haven't seen any word on Bluetooth yet.
Journeyjeans said:
*Occasional phone FREEZES. As in, one minute it is okay, and the next minute, you have to do a battery pull. Happened twice since I got it on launch day.
*Browser closing for no reason. Happened 4 times since launch day.
*When plugged in with Samsung charger, phone's screen will act real glitchy
*SWYPE does not work properly, no matter the settings. Have to type normally.
That's all the software bugs I've experienced. Hardware-wise, there are reports of problems with data, 3G, 4G, and WIFI....I haven't seen any word on Bluetooth yet.
Click to expand...
Click to collapse
Go exchange your phone -- sounds like a lemon. No other real complaints about freezing or auto-closing apps.
Erislover said:
Go exchange your phone -- sounds like a lemon. No other real complaints about freezing or auto-closing apps.
Click to expand...
Click to collapse
Actually, other's have experienced auto-closing apps and freezing. It's in a thread around here or at sprintusers.com, I forget which.
For the first three days I couldn't get data while roaming though the proper settings were checked. Sprint customer care reset my phone and after an hour of waiting it works.
All else its great (except for the above oddities with Touch Wiz) though I haven't checked GPS after encrypting the device.
Sent from my SPH-D710 using XDA App
humdrum2009 said:
I have to reboot my phone from time to time to make a call.
It just says call ended when i try to call out.
When i reboot it works fine for a few hours.
Click to expand...
Click to collapse
Can you elaborate on this issue?
Also, anyone else having similar issues, please chime in.
Are you seeing a circle with a slash through it (no service) when this happens?
Can you receive calls when this happens?
Do you lose 4G or WiFi? Or is it just Voice/3G?
Does it seem to happen sometime after making a call/text (~30min), or any other pattern you've noticed?
Are you rooted?
If yes, what kernel (zedomax or tanimn/shabbypenguin - trying to narrow down an issue with one of the current root kernels)?
Exchange Appt. Notification Bug
I have had multiple reminders pop up for from my Exchange calendar and i can't seem to dismiss or snooze them from the notification bar. The snooze and dismiss buttons are available but are non responsive. The only way I can get rid of the notification is with the "Clear" button which is for all notifications. Has anyone else noticed this?
Journeyjeans said:
*SWYPE does not work properly, no matter the settings. Have to type normally.
Click to expand...
Click to collapse
I know this may sound silly, and you may have already checked this, but check your language settings. I've read about some owners that were having problems with Swype discovered that their language was set to Spanish.
Also, on the LED notifications only being Red, I've been playing with an App called Light Flow. I've at least been able to change the notification colors to Blue using this App. Also, the App lets you use "White" as a color, which still shows a Red light, but blinks very fast if some of you prefer a faster blinking light.
I have had the roaming data issue as well. It does eventually work for me though, but on once occasion it took 10 minutes before data turned on after the roaming started. I will try calling Sprint as well.
Wifi signal is bad.. but speedtest says otherwise. I think the issue is with the amount of bars displayed and not the actual signal. I was standing 5 fee fromt he router and still didn't have full bars.
Ive been having problems today with dropping data connection. Toggling 4G off and on seems to restore it even in no 4G areas. I guess it resets the radio or something?
MadFlava said:
Ive been having problems today with dropping data connection. Toggling 4G off and on seems to restore it even in no 4G areas. I guess it resets the radio or something?
Click to expand...
Click to collapse
Try profile and prl update...
My data did cut in and out till i did the normal sprint updates
Sent from my SPH-D710 using XDA App
Just got this phone friday. So far the only bugs I am experiencing are roaming in places my evo got coverage and the security draw pattern having a mind of its own making it very hard to unlock the screen. Also the wifi reception is noticeably weaker than my evo
nate420 said:
Try profile and prl update...
My data did cut in and out till i did the normal sprint updates
Sent from my SPH-D710 using XDA App
Click to expand...
Click to collapse
Ive done that already and it didnt help. Thanks, tho.
Luckily, no freezes or crashes here (knock on wood).
what i HAVE noticed is the rotate bug, for instance
when rotating the phone for texting or browsing, you have to kind of
bring it up to your chest @ about a 90 degree angle in order for it to rotate.
calibrated it all correctly & i still have to do that.
this is my first phone from the Epic/Galaxy company so im not sure if that was a problem in the original Epic 4g (non-touch) but it sure is kind of annoying :/
hopefully the dev's can tweak the gyro or SOMETHING.
Poor Wifi/3g Signal
Noticed lower bars on both wifi and 3g...when in same spot on my Evo 4g I had more...might be just how many bars its displaying and not the actual signal...but not for sure...actually went into roaming a few times when with my Evo 4g I never did (even with roaming was set to automatic...now I have it set to sprint only)
Hello. Has anyone tried updating through Kies? I tried and it says that this version of software cannot be updated. I just got my phone today. I did have problems installing the drivers. After I let it install say one or two drivers, one would error out. Once I unplugged it a few times and then plugged it back it, all of the drivers installed.
I hope this doesn't mean that Samsung is not going to upgrade to ICS or else I am taking this back. I have a Samsung Galaxy Tab 7" and it won't allow updating with rooting. Thanks for any input and have a great day/night!
analyst28 said:
I have had multiple reminders pop up for from my Exchange calendar and i can't seem to dismiss or snooze them from the notification bar. The snooze and dismiss buttons are available but are non responsive. The only way I can get rid of the notification is with the "Clear" button which is for all notifications. Has anyone else noticed this?
Click to expand...
Click to collapse
I noticed this too.
you have to check the check boxes next to the calender item. This is deceptive because the boxes have checks in them. But they should be green and not grey.
hope that helps

Audio dying during phone calls consistently

I've been having an odd issue with my GSM Gnex lately (probably past month or two). During a phone call, after a short amount of time (usually within 5 minutes), the outgoing and incoming audio will quickly fade away with some garbling. I can call back and have the audio return, only to die again. I don't make/take many phone calls, so I don't have a lot of data on it. I can't say if it happens on every phone call, but it has happened enough times that I know it's a problem.
This has persisted through various clean installs. I'm not sure, but I think it started with a ROM whose name I can't remember, then in CM 10.1 for a few weeks, and it just happened again tonight, after a clean install of the stock 4.3 JWR66Y image directly from Google last night. Although I did flash the newest UGLL1 radio, as well as SuperSU for rooting.
I'm thinking it's hardware, but I don't know enough to make a decision on it; I've had this phone since last summer.
Sorry for the vagueness and lack of detail. Does anyone have any ideas? Experiences? Things I could test?
Thanks in advance.
Bump.
EfemaN said:
Bump.
Click to expand...
Click to collapse
Bumping again. Forgot about this thread a while back.

Phone call problems, not being heard

Hey folks, just wanted to see if anyone else is experiencing this problem and if a fix has been found or if it's an HTC problem with the phone design. This is happening to me frequently and it doesn't matter which ROM I am running, it happens on all of them. Whenever I'm on a call, the person on the other line will complain they cannot hear me (I'll hear them just fine). This will last for anywhere from 2-3 seconds to 15-20 seconds and may happen several times on a call.
Is anyone else having this issue? I've checked the web and there seems to be several discussions and compalints on several HTC forums about this problem but no fix so far, I checked a few pages on this thread and didn't see anything mentioned here so I was wondering if anyone else is affected.
Like i said, I have tried 4-5 different ROMs to see if any gave different results but no luck. So I'm leaning towards it being a hardware or design issue. I really like this phone but if this can't be resolved I guess it's back to Sammy for an S5.
Any input would be great, thanks.
Holy crap is everyone here able to transmit clearly on every call???

[Q] Random Crashing?

So I have had the note 4 (retail version) for a few weeks now. It is quite nice being no root.
The only issue I have started to see is randomly when I unlock my phone there will be a crash report with just a picture of my lockscreen and nothing else. Today I attempted to go into my contacts and it crashed 4-5 times until I waited for a few seconds then finally got in. Has anyone else experienced these issues before?
I have not loaded any apps that are out of the norm, I am fairly tech savvy as I deal with technology for my job. I haven't yet had time to try a full factory reset on it as I also use this as my work phone (I own it though).
Yes I'm getting many crashes at this point and it's very aggravating. First it was Contacts, then other apps including Pandora, a music app, Gallery, and one other I can't remember at the moment. It happens many times per day now (probably about once per hour), though isn't fully predictable yet. Audio has also begun cutting out periodically when streaming music over Bluetooth. I've wiped cache and done a factory reset, but neither has produced a change.
Sent from my SM-N910V using XDA Premium HD app
Hmmm, anyone else having issues with this? Wondering if a few bad phones went through the line. I've had quite the busy weekend dealing with being in a accident and such so i haven't wiped my phone to see if that affects anything.
I've been getting the occasional Contacts crash, for reasons still unknown to me. I haven't had anything else really going on though. I've had my phone since December.
Though slightly related, I did have a strange behavior last night where the phone screen would not timeout and turn off on its own, even while on the lock screen. A reboot fixed that. I've never had that happen before.
veteranmina said:
So I have had the note 4 (retail version) for a few weeks now. It is quite nice being no root.
The only issue I have started to see is randomly when I unlock my phone there will be a crash report with just a picture of my lockscreen and nothing else. Today I attempted to go into my contacts and it crashed 4-5 times until I waited for a few seconds then finally got in. Has anyone else experienced these issues before?
I have not loaded any apps that are out of the norm, I am fairly tech savvy as I deal with technology for my job. I haven't yet had time to try a full factory reset on it as I also use this as my work phone (I own it though).
Click to expand...
Click to collapse
From what I have been reading in other forums, the " unfortunately contacts have stopped " has to do with google+. This issue just popped up recently and is happening on various devices and different carriers. So it's not just vzw Note 4. Disable or Uninstall updates seems to work. Hopefully the issue will get resolved with a Google+ update.
leroybrute said:
From what I have been reading in other forums, the " unfortunately contacts have stopped " has to do with google+. This issue just popped up recently and is happening on various devices and different carriers. So it's not just vzw Note 4. Disable or Uninstall updates seems to work. Hopefully the issue will get resolved with a Google+ update.
Click to expand...
Click to collapse
It's quite interesting how Google+ has been causing issues. I came from the Lg G3. Google+ and Verizon's app did not like each other and would crash constantly until google+ was disabled.

Random reboots

Hiya folks,
Just wondering if anybody has been experiencing random reboots on the OP3. Have been experiencing em on 3.2.1 and 3.2.2 about twice a day since I got the phone four days ago. Tried a cache wipe/hard reset but to no avail. Haven't been able to reproduce the reboots. Just happen at completely random times, while writing an email, making a call, or connecting to the car Bluetooth. Phone is perfectly responsive and stable otherwise!
Have asked Amazon for a replacement, but I'm wondering if this is something that's been noticed by anybody else. No mods done, completely stock. Running dual sims (Vodafone and Jio VoLTE).
Attaching a screenshot of how the battery page shows the reboots.
Yeah, they happen for me periodically. Not nearly as often as yours though. Mine is maybe once or twice a week max. But yes, slightly annoying.
Phone is completely stock, locked, unrooted. Running 3.2.2.
mrhohoha said:
Hiya folks,
Just wondering if anybody has been experiencing random reboots on the OP3. Have been experiencing em on 3.2.1 and 3.2.2 about twice a day since I got the phone four days ago. Tried a cache wipe/hard reset but to no avail. Haven't been able to reproduce the reboots. Just happen at completely random times, while writing an email, making a call, or connecting to the car Bluetooth. Phone is perfectly responsive and stable otherwise!
Have asked Amazon for a replacement, but I'm wondering if this is something that's been noticed by anybody else. No mods done, completely stock. Running dual sims (Vodafone and Jio VoLTE).
Attaching a screenshot of how the battery page shows the reboots.
Click to expand...
Click to collapse
Haven't had a single random reboot yet, had the phone for about a month now. Started with 3.1.3, then 3.2.1, now 3.2.2, rooted, running xposed (not a lot of modules).
What are you doing when the reboots happen (an app issue)?
Hw4ng3r said:
Haven't had a single random reboot yet, had the phone for about a month now. Started with 3.1.3, then 3.2.1, now 3.2.2, rooted, running xposed (not a lot of modules).
What are you doing when the reboots happen (an app issue)?
Click to expand...
Click to collapse
It's been all over the place, but often when the screen was actually off! The way I would know would be I'd pick up the phone and see that it asks for the PIN post reboot. If it helps, I've enabled encryption. I also have a work (exchange) email account set up as a device admin
I know there's ways of investigating this with logcats and last_kmsg, but I've had the phone 4 days and I cant imagine why it's spontaneously rebooting while doing literally nothing. Seeing as hardly anybody has had similar reboots (on XDA/OnePlus forums), could this be a hardware issue at all? I could possibly try reflashing the entire phone, but that would essentially be the same as a wiping data/cache, right?
Here's an idea - my LTE data/VoLTE is extremely spotty (on Reliance Jio which is in a beta test stage) - disconnects and connects VERY frequently, could that be triggering reboots at the baseband level? Now throwing ideas at the wall!
mrhohoha said:
Hiya folks,
Just wondering if anybody has been experiencing random reboots on the OP3. Have been experiencing em on 3.2.1 and 3.2.2 about twice a day since I got the phone four days ago. Tried a cache wipe/hard reset but to no avail. Haven't been able to reproduce the reboots. Just happen at completely random times, while writing an email, making a call, or connecting to the car Bluetooth. Phone is perfectly responsive and stable otherwise!
Have asked Amazon for a replacement, but I'm wondering if this is something that's been noticed by anybody else. No mods done, completely stock. Running dual sims (Vodafone and Jio VoLTE).
Attaching a screenshot of how the battery page shows the reboots.
Click to expand...
Click to collapse
Mine had random reboot issues recently on a trip. It only seemed to happen when I was using Google navigation combined with listening to music on my bluetooth headphones. I haven't tried that combination since the trip and haven't had any reboots since then.
Here's an idea - my LTE data/VoLTE is extremely spotty (on Reliance Jio which is in a beta test stage) - disconnects and connects VERY frequently, could that be triggering reboots at the baseband level? Now throwing ideas at the wall!
same issue
the reboots are random, and i could only know that the phone has rebooted itself if it ask for a pin upon scanning finger, went to service center and has OS flashed, but the problem still persist, for me some time when the phone hangs, some kind of pixels form on the screen, attaching a sample photo for reference, anybody experiencing this issue or am i the only one, and today the phone has completely stopped working, it is not switching on.
sbzrsd said:
the reboots are random, and i could only know that the phone has rebooted itself if it ask for a pin upon scanning finger, went to service center and has OS flashed, but the problem still persist, for me some time when the phone hangs, some kind of pixels form on the screen, attaching a sample photo for reference, anybody experiencing this issue or am i the only one, and today the phone has completely stopped working, it is not switching on.
Click to expand...
Click to collapse
Wow that is substantially worrying, and almost certainly not just a software issue I reckon. Try getting a replacement maybe? - or atleast ask the service folks for a mainboard replacement. Anybody else with reboot issues?
Doesn't really seem to be an OS bug, unless it happens in very niche use cases which I don't have anyway! Getting the replacement on Tuesday, fingers crossed for that one!
My friend and I both got a one plus 3. He does not have this problem but I have.
The reboot is random but usually happens during charging. Sometimes it even turns off.
I have tried to ask for a replacement but they rejected me. Still communicating with the support staffs
mrhohoha said:
Wow that is substantially worrying, and almost certainly not just a software issue I reckon. Try getting a replacement maybe? - or atleast ask the service folks for a mainboard replacement. Anybody else with reboot issues?
Doesn't really seem to be an OS bug, unless it happens in very niche use cases which I don't have anyway! Getting the replacement on Tuesday, fingers crossed for that one!
Click to expand...
Click to collapse
Went to service center in Gurgaon, getting a replacement for motherboard, as oneplus policy doesn't give replacement handset, have to SETTLE for this, i dont know how many days this whole process is going to take, will update you guys about it when i get the phone back.
I have the same issue, random reboots usually when screen is off.
3.2.1, root + xposed... for me it started with 3.2.0 update
marleyfan61 said:
Mine had random reboot issues recently on a trip. It only seemed to happen when I was using Google navigation combined with listening to music on my bluetooth headphones. I haven't tried that combination since the trip and haven't had any reboots since then.
Click to expand...
Click to collapse
I experienced a similar scenario twice, only seems to happen on long trips, 3+ hours. I was using Waze with Plex streaming audio over car Bluetooth. I have not had this on shorter trips, 1-2 hours. I'm typically plugged into the dash car charger. Otherwise, haven't had issues. Never rooted 3.2.2.
Situation Update
Got the replacement OP3 on August 9. Have now seen 2 random reboots since. Once while paired to the car Bluetooth, once after finishing a call.
I have till August 19 to decide whether to keep this device or ask for replacement number two! Overall, the reboot situation is a lot better on this device, but I can't help wonder - why any at all?
Seems at this point to either be a bug with the Bluetooth implementation AND/OR with the dual SIM functionality where repeated switching between SIMs for every call. (I use one SIM for calls and texts, another for data)
Can anyone confirm the situation on a custom ROM as opposed to stock? I'm running stock 3.2.2
Aaaaand now we have an ota claiming to fix 'auto-reboot issues' - 3.2.4 :laugh:
The reboots were so sparsely documented compared to the other stuff that I ended up getting a replacement for a s/w issue!
Anyway - you folks reboot free now? Post results with 3.2.4 please
I had three back to back random reboots while using Google Maps and Amazon Kindle in the background. Weird.
I've yet to have a random reboot on 3.2.4
Sent from my ONEPLUS A3000 using XDA-Developers mobile app
Got my very first reboot :crying:
I'm on 3.2.4 with bl unlocked, rooted, Xposed, twrp
Had several reboots while driving and navigating on google maps one after the other. Maybe it is to do with the GPS sensor but its annoying coz you need it most when u r navigating turn by turn
jonynoname said:
Had several reboots while driving and navigating on google maps one after the other. Maybe it is to do with the GPS sensor but its annoying coz you need it most when u r navigating turn by turn
Click to expand...
Click to collapse
Agree. It happens only when I drive with gmaps running on background. When the screen times out, the phone, instead of shutting down the display, goes to hard reboot.
I've never had this issue until I moved to the latest update. Weird. Annoying.
I had my first reboot a few hours ago (with 3.2.4). I was connected to Bluetooth in my Car. Noticed it, as my car told me that mein Phone is now connected. No gmaps or something with GPS runinng.
Looks like Bluetooth is the Problem.

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