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Hi Guys,
Just wanted to share a video of my HTC One X with its SIM Card Disconnection fault.
(XDA Won't let me submit a link as I haven't created 8 posts yet...)
www .youtube.com/watch?v=b9iBTRH7UXQ&feature=youtu.be
It looks like a mechanical or contact problem. Have you tried another SIM card? Did you cut it to microSIM yourself?
Yes - I've tried multiple SIM cards and other SIM card holders from my friends One X.
Then I would say it is a mechanical issue with the contacts inside SIM slot. You should try to get it replaced.
Yes that's what I think too.
I'm trying my best. The company I bought it from online were 'unable to replicate the fault' and sent it back..
This is why I created this to prove the fault to them. If they still won't replace I'll contact HTC.
http://forum.xda-developers.com/showthread.php?t=1581349
cookay said:
Hi Guys,
Just wanted to share a video of my HTC One X with its SIM Card Disconnection fault.
(XDA Won't let me submit a link as I haven't created 8 posts yet...)
www .youtube.com/watch?v=b9iBTRH7UXQ&feature=youtu.be
Click to expand...
Click to collapse
I have the same problem with a brand new HTC one XL.
The SIM card is not detected by the phone after couple of hours of use and I have to take the SIM out from the phone and plug it back in.
same problem here with cuted SIM card but my brother one x is working fine with cuted sim also.
i have the same problem. time since i bought one x it has lost connection with sim three times. last time it was yesterday morning when i reached my hand to get one x and wanted to see what time it is, i saw "enter pin code".
i havent tried any sim card, cutted or not, since it only supports microsim, and i have only standard size sim cards.
could it be phone fault or perhaps sim fault?
according to baadnwz (from the insertcoin roms) it's a software issue, he made some fixes to the framework and it greatly improves the issue for me but not for 100% .
Had exactly the same problem, sent it back and got a replacement that doesn't have this problem. (before that I tried a lot of things, such as adding some tape to the simcard, but none worked).
BTW, this is not a software issue, it's a hardware glitch that occurs when flexing the phone slightly, like it will do in most pockets.
I had it happen even when it was just lying on a table and baadnwz did fix something, so it must be software....
Wait. So who are the people using carrier-provided microSIMs and who are the ones using cut SIM cards?
Sent from my HTC One X using Tapatalk 2
Hi
godutch said:
I had it happen even when it was just lying on a table and baadnwz did fix something, so it must be software....
Click to expand...
Click to collapse
My car didn't start last week as I had a flat battery, my neighbours car didn't start yesterday morning so I told him it's your car battery as I had exactly the same problem. Turns out it wasn't he'd run out of petrol
Point is it is very likely that different faults (software and hardware) are causing similar symptoms.
Regards
Phil
godutch said:
I had it happen even when it was just lying on a table and baadnwz did fix something, so it must be software....
Click to expand...
Click to collapse
I have the Intermittent loss of sim that comes back after a few seconds and I'm using a cut sim.
in the thread on tweakers.net (a dutch site) many people are. complaining about this issue whereas on xda it's just a few people. a while ago in holland many HTC phones on the vodaphone network kept rebooting spontaniously, others had their clock run weird if connected to network time and others had no problems whatsoever. anyway it turned out to be a race network/sim/firmware issue, my guess is this issue is something similar.
godutch said:
in the thread on tweakers.net (a dutch site) many people are. complaining about this issue whereas on xda it's just a few people. a while ago in holland many HTC phones on the vodaphone network kept rebooting spontaniously, others had their clock run weird if connected to network time and others had no problems whatsoever. anyway it turned out to be a race network/sim/firmware issue, my guess is this issue is something similar.
Click to expand...
Click to collapse
I have purchased a brand new HTC One X online, and is the same issue. It refuses to detect any sim I insert and although wish it was a software issue seems more like a hardware fault.
what were baadnwz tips for fixing this problem? searched the forums and couldn't find a thing.
I had this issue with my sim card seeming to lose contact. I'd randomly see 'no coverage' then it would come back.
I had a look through some of the forums, and tried the sticky tape fix, and that seems to have solved it. Fingers crossed
Mine was a cut SIM, and since the tape is on and making it a bit thicker it's ok
I still get what I see now is the usual problem with mobile data not working sometimes, but the sim contact seems fine
JayWales said:
I had this issue with my sim card seeming to lose contact. I'd randomly see 'no coverage' then it would come back.
I had a look through some of the forums, and tried the sticky tape fix, and that seems to have solved it. Fingers crossed
Mine was a cut SIM, and since the tape is on and making it a bit thicker it's ok
I still get what I see now is the usual problem with mobile data not working sometimes, but the sim contact seems fine
Click to expand...
Click to collapse
My sim is also cut. might try tape but i heard it would be difficult to remove the sim in the future.
So I got a slightly pre-used S3 T999 on eBay (decent deal at $435).
I cut my regular SIM card to fit in micro SIM slot (said card was from my T369, worked fine in temp/lent Galaxy Exhibit 4G). Cut card isn't being read....... ok fine... except, card won't eject....
Grab tiny tweezers to get card out......card comes out..... so does tiny sliver of gold connection piece...(tried to get a photo but it's really difficult with the angle).
Awaiting arrival of proper micro SIM.
If I need to though, I found Sim Card replacement modules are sold. However pretty much all I've found list being for the i9300. Are the modules interchangeable? If not, where can I find one compatible for the T999?
Thanks!
GB452 said:
So I got a slightly pre-used S3 T999 on eBay (decent deal at $435).
I cut my regular SIM card to fit in micro SIM slot (said card was from my T369, worked fine in temp/lent Galaxy Exhibit 4G). Cut card isn't being read....... ok fine... except, card won't eject....
Grab tiny tweezers to get card out......card comes out..... so does tiny sliver of gold connection piece...(tried to get a photo but it's really difficult with the angle).
Awaiting arrival of proper micro SIM.
If I need to though, I found Sim Card replacement modules are sold. However pretty much all I've found list being for the i9300. Are the modules interchangeable? If not, where can I find one compatible for the T999?
Thanks!
Click to expand...
Click to collapse
I couldnt help but cringe when i read this
But yes the i9300 sim module will work with the T999. Good luck in taking it apart! Better you than me ^-^
elesbb said:
I couldnt help but cringe when i read this
But yes the i9300 sim module will work with the T999. Good luck in taking it apart! Better you than me ^-^
Click to expand...
Click to collapse
Hah, I was overcome with a very sick feeling when not only the card appeared stuck, but when the sliver of gold came out with it...x_x
Thanks for the confirmation on the compatibility, hopefully it won't come to it but I'm confident in my taking apart and putting back together skills (I think the issue with the card was that I was far too tired to be doing it then... but NEW PHONE MUST DO NOW! came over me).
Well the micro SIM came yesterday. I inserted it into the s3, and it read it (had yet to activate it).
Today, I activated the new card and.... the s3 continues to request that I insert a sim card. I waited the 2hr period of time for things to transfer, and soon enough the card in the Galaxy Exhibit 4G, was no longer working. But the new card still wasn't being read. I tried to use the new card in the Galaxy Exhibit 4G.... and...given a few moments,......and that worked. Even got text notifications from T-Mobile that "The SIM card for ***-***-**** has been updated.
Based upon that... looks like I'll need that replacement module (why it recognized the card before... I have no idea).
GB452 said:
Well the micro SIM came yesterday. I inserted it into the s3, and it read it (had yet to activate it).
Today, I activated the new card and.... the s3 continues to request that I insert a sim card. I waited the 2hr period of time for things to transfer, and soon enough the card in the Galaxy Exhibit 4G, was no longer working. But the new card still wasn't being read. I tried to use the new card in the Galaxy Exhibit 4G.... and...given a few moments,......and that worked. Even got text notifications from T-Mobile that "The SIM card for ***-***-**** has been updated.
Based upon that... looks like I'll need that replacement module (why it recognized the card before... I have no idea).
Click to expand...
Click to collapse
Tedious things such as micro connectors and small slivers of metal can be very touchy. So the prong prolly sat at the right place for it to make contact. Then once removed, the pin moved causing it to no longer make contact.
I havent had my S3 apart due to me still having warranty, or else id give you a hand. I had my S2 apart and the module seems simple enough to replace. I dont see a huge difference would be made within a year of how they work in each phone. I am sure there are some youtube vids or pics of someone doing it
elesbb said:
Tedious things such as micro connectors and small slivers of metal can be very touchy. So the prong prolly sat at the right place for it to make contact. Then once removed, the pin moved causing it to no longer make contact.
I havent had my S3 apart due to me still having warranty, or else id give you a hand. I had my S2 apart and the module seems simple enough to replace. I dont see a huge difference would be made within a year of how they work in each phone. I am sure there are some youtube vids or pics of someone doing it
Click to expand...
Click to collapse
Yeah, I more than likely got "lucky" that first try... At least I know what the issue is. It's not the phone, and it's not the card... just the connectors which I so lovingly screwed up. :silly:
Yes, I reviewed a video on how to replace it and given that I've worked on electronics with teeny-tiny parts before I'm confident this shouldn't take too much time. Just bought a replacement part for $7 (could have gone cheaper, but delivery would take longer from Hong Kong... so I went for the auction in the state next to me) and hope to get it by Saturday... or Tuesday given the ETA.
Once it's replaced, I'll post an update on the status of it working (or not...).
I seem to have run into a slight snag.... the sim/sd card casing isn't held in place like the vids show....(and by "vids" I mean ... well I can't link them but "Samsung Galaxy S3 i9300 Disassembly & Assembly - Drop Test Repair" and/or "Samsung Galaxy S3 Dis-Assembly Replacing Sim / SD Card Module SIII GT-i9300" on youtube).
*edit*
So I removed the actual holder from the metal part. There was some double-sided tape (none the likes I've ever seen before...please let me know if there's some similar tape!), which got a bit messed up (as I had no idea it was there) upon removal (which I pried it off gently with a micro-flathead screwdriver), but I managed to fix it up as best I could (thin portions wouldn't untangle/smooth). I placed the new holder upon it, but saw it wasn't going to stay put (inserting the sim card to test was enough to almost push it right off, and would have if not for the connector ribbon!).... so some bits of electrical tape are keeping things as secure as possible.
Phone appears to finally be able to function as a phone! :good:
Well I'm impressed. I would never attempt something like that. There's a reason I buy my phones new and have handset protection.
jcbofkc said:
Well I'm impressed. I would never attempt something like that. There's a reason I buy my phones new and have handset protection.
Click to expand...
Click to collapse
I can't afford protection for my phones. :'( so i have to learn how to repair things on my own like the OP . plus there is just that strange peculiar feeling you get when you've done something yourself
Sent from my SGH-T999 using Tapatalk 2
elesbb said:
I can't afford protection for my phones. :'( so i have to learn how to repair things on my own like the OP . plus there is just that strange peculiar feeling you get when you've done something yourself
Sent from my SGH-T999 using Tapatalk 2
Click to expand...
Click to collapse
I just hate the strange peculiar feeling when you know you have screwed something up beyond repair. Ouch.....
Glad you got your phone working.
Sent from my SGH-T999 using xda premium
ioitall said:
I just hate the strange peculiar feeling when you know you have screwed something up beyond repair. Ouch.....
Click to expand...
Click to collapse
Never felt that before!
Sent from my SGH-T999 using Tapatalk 2
Good job bro, glad its working now.
Sent from my SGH-T999 using xda premium
GB452 said:
So I got a slightly pre-used S3 T999 on eBay (decent deal at $435).
I cut my regular SIM card to fit in micro SIM slot (said card was from my T369, worked fine in temp/lent Galaxy Exhibit 4G). Cut card isn't being read....... ok fine... except, card won't eject....
Grab tiny tweezers to get card out......card comes out..... so does tiny sliver of gold connection piece...(tried to get a photo but it's really difficult with the angle).
Awaiting arrival of proper micro SIM.
If I need to though, I found Sim Card replacement modules are sold. However pretty much all I've found list being for the i9300. Are the modules interchangeable? If not, where can I find one compatible for the T999?
Thanks!
Click to expand...
Click to collapse
Why didn't you just go into a T-Mobile store and get a new micro SD card? I mean that seemed like the sensible thing to do. I was in your shoes and needing a new SIM card and they gave me one for free when I went into the T-Mobile store near my place of work. I just had to manually enter my contacts was the only hang up. No big deal though.
Alien1099 said:
I just had to manually enter my contacts was the only hang up. No big deal though.
Click to expand...
Click to collapse
I just save my contacts to Google. Wipe phones, switch phones. Never had problem with contacts syncing back up. Saves the hassle of manual input. Save once and done.
Sent from my SGH-T959 using xda app-developers app
shdw03 said:
I just save my contacts to Google. Wipe phones, switch phones. Never had problem with contacts syncing back up. Saves the hassle of manual input. Save once and done.
Sent from my SGH-T959 using xda app-developers app
Click to expand...
Click to collapse
I export mine to a vcf file on my memory card
Sent from my SGH-T999 using Tapatalk 2
I used the card-cutting method because I wanted the $30 100 min/5Gb plan and it seemed like the easiest way. Ordered a sticker template for $1 on-line and cut it out - worked great, SIM pops in and out like normal, no problems.
As for a more secure tape/glue, my first concern would be if the original was intended to disperse heat and if so, how important is that feature to the phone's operation ?
If that wasn't a huge issue, I'd look at 3M double-sided film tape or even very careful, very tiny dobs of E6000 (I like it because it's pretty secure and still generally peels off easily if necessary) - concern here is making sure you don't use so much that it oozes everywhere and into something important - best to apply to the card holder, spread it out and let dry a bit, then stick the two together.
Making hardware work certainly is a feeling of accomplishment - it's like "yeah, look, I did that" - kind of like a kid, except a lot less expensive and you can't go to jail if you brick it.
Hi!
I've the zenfone2 ze551ml from four days and I'm very happy with it except the fact that in the last two days it keeps disconnecting the SIM in the second slot.
I don't relate it to anything particular: I've tried to shake the phone and tried also to open different apps but the problem seems to occur randomly.
It's very frustrating...what you think about it? Do you have any suggestion?
(Note: I've tried swapping the two sim card, the problem remains on the second slot and randomly it keeps asking the unlock PIN....)
codecrusher said:
Hi!
I've the zenfone2 ze551ml from four days and I'm very happy with it except the fact that in the last two days it keeps disconnecting the SIM in the second slot.
I don't relate it to anything particular: I've tried to shake the phone and tried also to open different apps but the problem seems to occur randomly.
It's very frustrating...what you think about it? Do you have any suggestion?
(Note: I've tried swapping the two sim card, the problem remains on the second slot and randomly it keeps asking the unlock PIN....)
Click to expand...
Click to collapse
Same issue for me with my brand new Asus Zenfone 2 (ZE551ML) since the first day.
I swapped the 2 sim cards but just the sim on slot 2 remains disconnected randomly but very often in a day (10-15 times).
It's very annoying.
Thanks in advance for your help.
t0uchfr3nch said:
Same issue for me with my brand new Asus Zenfone 2 (ZE551ML) since the first day.
I swapped the 2 sim cards but just the sim on slot 2 remains disconnected randomly but very often in a day (10-15 times).
It's very annoying.
Thanks in advance for your help.
Click to expand...
Click to collapse
I've spent two days without the problem but yesterday .... "sim 2 disconnected".
The problem is back here again! I don't know what to do, I don't want to send it back to repair... :crying:
However after buying I've installed the two available firmware upgrades without any hard reset, I think that I will try an hard reset before contacting the customer service...
Is it the same for you t0uchfr3nch?
(well, I forgot an important thing: I'm italian and I have the italian ze551ml grey version with the original flip cover on)
codecrusher said:
I've spent two days without the problem but yesterday .... "sim 2 disconnected".
The problem is back here again! I don't know what to do, I don't want to send it back to repair... :crying:
However after buying I've installed the two available firmware upgrades without any hard reset, I think that I will try an hard reset before contacting the customer service...
Is it the same for you t0uchfr3nch?
(well, I forgot an important thing: I'm italian and I have the italian ze551ml grey version with the original flip cover on)
Click to expand...
Click to collapse
Hi codecrusher! I'm from France and i've done the same thing as you.
I've done all OTA upgrades without reseting the phone too.
I'm just thinking about rooting it to see if it occurs again.
As you, I d'ont want to send it to repair because i've installed and set up everything.
t0uchfr3nch said:
Hi codecrusher! I'm from France and i've done the same thing as you.
I've done all OTA upgrades without reseting the phone too.
I'm just thinking about rooting it to see if it occurs again.
As you, I d'ont want to send it to repair because i've installed and set up everything.
Click to expand...
Click to collapse
same same same as you my friend...
let me know if you will root your phone and if you'll solve the problem.
I think I'll try an hard reset before, I'll keep you updated
codecrusher said:
same same same as you my friend...
let me know if you will root your phone and if you'll solve the problem.
I think I'll try an hard reset before, I'll keep you updated
Click to expand...
Click to collapse
Ok we keep in touch.
Thanks
Hi codecrusher,
so I think I've understand what's going wrong with that sim2 slot.
It's not a software issue, it's physical!
I've just inserted a tiny piece of paper in the sim2 slot then I've inserted the sim card below the paper.
The sim card is now compressed between the paper and the pins.
No more disconnections for more than 6 hours at this time.
I'll keep you updated at the end of the day.
t0uchfr3nch said:
Hi codecrusher,
so I think I've understand what's going wrong with that sim2 slot.
It's not a software issue, it's physical!
I've just inserted a tiny piece of paper in the sim2 slot then I've inserted the sim card below the paper.
The sim card is now compressed between the paper and the pins.
No more disconnections for more than 6 hours at this time.
I'll keep you updated at the end of the day.
Click to expand...
Click to collapse
Hi t0uchfr3nch!
Mine too is working today but I didn't use any sort of paper...
I hope that your trick will definitely fix our problem but I'm afraid it can be a coincidence.
Let me know!
codecrusher said:
Hi t0uchfr3nch!
Mine too is working today but I didn't use any sort of paper...
I hope that your trick will definitely fix our problem but I'm afraid it can be a coincidence.
Let me know!
Click to expand...
Click to collapse
I can confirm you that I had no disconnection on SIM2 today. :fingers-crossed:
It seems fine now.
If it happens again, just try the paper thing.
Before doing this, i had a lot of disconnections this morning and no more now.
Good luck!
t0uchfr3nch said:
I can confirm you that I had no disconnection on SIM2 today. :fingers-crossed:
It seems fine now.
If it happens again, just try the paper thing.
Before doing this, i had a lot of disconnections this morning and no more now.
Good luck!
Click to expand...
Click to collapse
Hi t0uchfr3nch!
After your post I've removed the battery cover and I've seen that in effect there were disconnections every time the sim slot was pressed.
As you have advised I've tried placing paper in the sim slot but it did not work for me because I've noticed that on my zenfone the problem was with the pressure of the metal part of the slot and not with the movements of the SIM inside. At the end I have placed a piece of rubber between the battery cover and the metal part of the sim slot (in order to create a constant pressure on the metal part of the sim slot) and it has worked fine until.....today.
Today I have updated the phone with the new firmware and after the first reboot it has immediately started with that same weird behavior.... every little pressure on the battery cover caused a SIm disconnection. Now I've removed the piece of rubber and it works fine again.... Don't know what to say...
I'll keep this thread updated.
codecrusher said:
Hi t0uchfr3nch!
After your post I've removed the battery cover and I've seen that in effect there were disconnections every time the sim slot was pressed.
As you have advised I've tried placing paper in the sim slot but it did not work for me because I've noticed that on my zenfone the problem was with the pressure of the metal part of the slot and not with the movements of the SIM inside. At the end I have placed a piece of rubber between the battery cover and the metal part of the sim slot (in order to create a constant pressure on the metal part of the sim slot) and it has worked fine until.....today.
Today I have updated the phone with the new firmware and after the first reboot it has immediately started with that same weird behavior.... every little pressure on the battery cover caused a SIm disconnection. Now I've removed the piece of rubber and it works fine again.... Don't know what to say...
I'll keep this thread updated.
Click to expand...
Click to collapse
Hi codecrusher,
your issue is very strange and very difficult to understand. For my part, no more disconnection occured since the paper trick but maybe your problem is not exactly the same.
I'm sorry to say that but maybe you should think seriously on returning your phone to Asus to have it repaired or replaced.
Regards.
Same problem wirh my zenfone 5
Hey did you had simcard disconnection proboem again since you've placed a piece of paper??
varmar007 said:
Hey did you had simcard disconnection proboem again since you've placed a piece of paper??
Click to expand...
Click to collapse
Not anymore. The piece of paper did the trick.
I have also the problem with SIM 2 but the paper trick does not help ... what else can I do, why is it ... on the SIM card or on the shaft (hardware defect)?
hi there, if i'm not too late, this happen because the build of asus sim slot..
it suppose to build to hold the sim in place but some zenfone 2 does not hold the mircosim and the sim is able to move if you try to adjust the sim.
however i believed that asus KNEW this problem that is why on the cover there is 2 rubber stopper that is near the sim slot location. this is to STOP the sim card from coming out.
when you close the case, you need to align your stopper to block the sim from coming out, else you face moving sim.
it happen for both of my sim card btw. you do not need any other thing to block it unless you brought a back cover from online shop that is not original from asus.
I have the same problem in the sim 2.
I tried to make thick with a sticker on sim , but the problem continues to random.
I've solved the problem by ordering a new piece from China for about 8$ (included shipping).
I live in Italy and it takes about 20 days to arrive here.
Since it's a flex cable, the replacement it's not an hard operation.
You'll have only to:
-remove the battery cover of your zenfone
-remove the screws under the cover (they are common cross screws, if I remember well they are 9)
-remove the back plastic plate
-unplug the old SIM connector
-plug the new one
-reassemble the smartphone.
It's a month since I've performed this operation and everything is fine now.
Don't know if I can post links here.
However go on famous commercial chinese websites and search "Sim Zenfone 2 cable replacement" or something similar.
codecrusher said:
I've solved the problem by ordering a new piece from China for about 8$ (included shipping).
I live in Italy and it takes about 20 days to arrive here.
Since it's a flex cable, the replacement it's not an hard operation.
You'll have only to:
-remove the battery cover of your zenfone
-remove the screws under the cover (they are common cross screws, if I remember well they are 9)
-remove the back plastic plate
-unplug the old SIM connector
-plug the new one
-reassemble the smartphone.
It's a month since I've performed this operation and everything is fine now.
Don't know if I can post links here.
However go on famous commercial chinese websites and search "Sim Zenfone 2 cable replacement" or something similar.
Click to expand...
Click to collapse
where did u buy the replacement from?
I've had the same problem, phone bought from Amazon it. I changed sim 1, but had sim 2 cut. Could it be because of that?
Anyway I solved with an hard reset.. Nothing more...
Hope this can help you!
Inviato dal mio ASUS_Z00AD utilizzando Tapatalk
Not sure what happened, but I've been using my S4 good. Out of no where it started acting up, freezing on me, etc. It's on latest firmware, 4.4.4 OK3. When i look under about phone, and check "service state", it would randomly say, "in service" then "radio off", "out of service" then go back to "in service". Also had/have a problem (haven't tested it for a good while yet, had old sim in and it gave problems, now using new sim, still did it one time atm.) with the phone saying "sim removed" or etc, like it cant find a sim? (weird part is my old sim works fine with other phones, my phone kept losing sim, sim no found, etc)
Weird, never had it happen, bars would go from 2 to 4-5, then drop to 1-3, or to 0 and go out of service. I did factory reset, but ofc it only went back to OK3 stock, tried to use previous modem that worked for me before problems started happening like NK2 modem, nope...still problems, so I flashed OK3 back for now. If i have good bars, and turn on mobile data, it would go out of service completely until i shut it off, cant use my mobile data. Anyone know what's the problem? Phone right now running with minimal apps installed, if you need more information, just ask. Thank you! in advance.
Used the phone for a day with new sim, still has problems freezing up on calls(screen), says sim removed...device needs to restart, etc. Would Flashing older Firmware to like Nk2 solve this? I havent had problems on older ones, but when i got OTA, used for couple months and having problems now. Service keeps being circle with line thru it, when u try to make a call it would say "cannot connect to network or registered on network", dbm was -113(usually -100-115), and asu was 0, when service cuts off, keeps finding service then loses it all day, finds it, then make few calls, and loses it, keeps searching for it. Would flashing OK3 firmware solve it? Maybe OTA went wrong? Idk...or maybe go back to a stable rom 4.4.2?
Is it possible the sim reader is damaged?
audit13 said:
Is it possible the sim reader is damaged?
Click to expand...
Click to collapse
Not sure how it could have been damaged, it was always in a case.(guess i saw a video where a guy said they sometimes go bad on gs4's) Phone already been used for pretty good 1.5-2yrs. Phone freezing up, etc would result in a bad sim reader? Anyway to test that it really is a bad sim reader?(if it did go bad)
Was the sim card used with a sim adapter?
I suggested the possibility of a damaged SIM card reader because of the "sim removed" error message.
audit13 said:
Was the sim card used with a sim adapter?
I suggested the possibility of a damaged SIM card reader because of the "sim removed" error message.
Click to expand...
Click to collapse
The previous sim that was origionally used in GS4, was used with sim adapter in an older phone that needed a standard sim, so this micro sim was was in adapter in an older phone, worked perfectly fine on Gs4(no sim adapter, just the micro sim), i even got a new sim card off ebay and changed over my number to new sim, and still phone is freezing up on calls, using it normally now, the signal would find the Carrier, then would lose it so many times, then tries to find it, then loses thru out the day, it's annoying as hell. Never had the problem of losing signal, having out of service sign(circle with line thru it), had good service everywhere till now. I even did a factory reset, started up phone up new, still problems with "sim removed" device needs to restart time to time, losing and catching signal a lot, or no service. Anyway to test/find out it really is a bad sim card reader? Just don't want to do 100's of things and it's not it. Phone it used for work ofc. Let me know if i should try anything, before buying a sim card reader, if it really is the problem.
How is the sd card reader? Both readers come as a single unit and they are not too expensive on eBay.
audit13 said:
How is the sd card reader? Both readers come as a single unit and they are not too expensive on eBay.
Click to expand...
Click to collapse
Not really sure, how the sd card reader is...Haven't really used it, as i didnt really need it. I could try and get back to you on that. Yeah, i checked on ebay, they r like 5$ or so, but still the hassle of replacing it, and it's not it. I'll get back to you how sd card works...etc.
Edit: Just tested my brothers Sd card with tons of pictures and videos on it. Put it in my phone, can easily look thru pictures and videos, unmounted couple times, put it in, works fine without any problems. Any ideas?
Also read online about sim error problem, and lots of people are saying it could be a hardware problem, and need to apply pressure to the ribbon of the sd/sim card.
Phone is working fine without the simcard inside, good bars, sometimes it goes low/no bars, or out of service, but still less then it is with a sim inside for some reason.
Den Den said:
Not sure what happened, but I've been using my S4 good. Out of no where it started acting up, freezing on me, etc. It's on latest firmware, 4.4.4 OK3. When i look under about phone, and check "service state", it would randomly say, "in service" then "radio off", "out of service" then go back to "in service". Also had/have a problem (haven't tested it for a good while yet, had old sim in and it gave problems, now using new sim, still did it one time atm.) with the phone saying "sim removed" or etc, like it cant find a sim? (weird part is my old sim works fine with other phones, my phone kept losing sim, sim no found, etc)
Weird, never had it happen, bars would go from 2 to 4-5, then drop to 1-3, or to 0 and go out of service. I did factory reset, but ofc it only went back to OK3 stock, tried to use previous modem that worked for me before problems started happening like NK2 modem, nope...still problems, so I flashed OK3 back for now. If i have good bars, and turn on mobile data, it would go out of service completely until i shut it off, cant use my mobile data. Anyone know what's the problem? Phone right now running with minimal apps installed, if you need more information, just ask. Thank you! in advance.
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This is a known issue with the S4. Mine did the exact same thing. I have researched this and tried every fix under the sun, and nothing worked. I even bought a new sim card tray and replaced it. Nothing worked, and I babied this phone. My wife and daughter also have the S4 the same age and theirs are fine. I gave up and bought a new phone. Wish I could give you better news.
vasolini said:
This is a known issue with the S4. Mine did the exact same thing. I have researched this and tried every fix under the sun, and nothing worked. I even bought a new sim card tray and replaced it. Nothing worked, and I babied this phone. My wife and daughter also have the S4 the same age and theirs are fine. I gave up and bought a new phone. Wish I could give you better news.
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So you pretty much saying it's a hardware issue and nothing can be done to solve it? Thought maybe flashing older firmware or something might solve it, perhaps a hiccup in OTA update or the latest patch that could've caused it. Kinda sad to just throw it away when it was working soo good.... =/
OK, one question? How is the inside of your phone that damaged and beat up? Jeez man, take better care of that thing.
Sent from my SGH-M919 using XDA Free mobile app
Den Den said:
So you pretty much saying it's a hardware issue and nothing can be done to solve it? Thought maybe flashing older firmware or something might solve it, perhaps a hiccup in OTA update or the latest patch that could've caused it. Kinda sad to just throw it away when it was working soo good.... =/
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It is sad. And if you google the problem, you'll see a lot of S4 owners were mad that Samsung doesn't acknowledge the issue. I think somewhere on this site you'll find this subject covered in full. Some of the fixes work for a short time, but ultimately it is a hardware problem. Some think it's the NFC chip that is right under the tray (supposedly) that heats things up and causes the malfunction. Whatever it is, it has turned my S4 into a infrared remote for my TV, a Chrome caster for Netflix and Hulu, and an iPod Touch!
vasolini said:
It is sad. And if you google the problem, you'll see a lot of S4 owners were mad that Samsung doesn't acknowledge the issue. I think somewhere on this site you'll find this subject covered in full. Some of the fixes work for a short time, but ultimately it is a hardware problem. Some think it's the NFC chip that is right under the tray (supposedly) that heats things up and causes the malfunction. Whatever it is, it has turned my S4 into a infrared remote for my TV, a Chrome caster for Netflix and Hulu, and an iPod Touch!
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Rofl....At least you're still putting it to a good use It was a pretty good phone too rofl. Have you tried everything from putting a piece of foam(ear plug) over the ribbon for the sd/sim that lots of people talked about, etc? I guess if there is no real solution, I'll get get a new phone, prolly an iphone or w.e., had an eye on Gs6 Active cuz of long battery, durable, dust/water proof, etc, Gs6 is nice too but I'm in construction, and it's always in my pocket, need something that can last, and you know, keep a good charge while using everyday use like gps, listening to music, etc. What did you go for after your Gs4 stopped on you?
Den Den said:
Have you tried everything from putting a piece of foam(ear plug) over the ribbon for the sd/sim that lots of people talked about, etc? What did you go for after your Gs4 stopped on you?
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Yes sir, tried them all!
I like a large screen, The S4 was the first phone I owned that had a screen larger than 4". So, I had to go even larger now. I picked up an Nexus 6 when they dropped the price after the 6P came out. My wife and daughter still have their S4's, so I keep up with the latest here for them.
damn shame... i just dropped to 4.4.4 with the NH7 kernal and modem set... still nada. I had a bit of luck with the separating the right side of the phone trick for a bit, but even that doesnt work anymore... I have a note 3 that im using for a daily driver... but i really find its too large for my taste. The s4 was pretty close to the perfect size for me. Prob gonna scoop up an S6 in a couple weeks. Ill keep it around as desk clock prob and a back up for when i drop and smash the s6 to pieces. I swear the wifi and bt were working till i installed the JDCTeam MM build back in december i think. Which made me think it was software related. Ever since then its been doneski... But tbh at this point, everythings pointing to hw issues...
this $#!T is weird...
I admit defeat...
Well, looks like i kept getting the stupid sim card removed often even with w.e solutions i tried to use. Then out of nowhere my usb port stopped working altogether(cant charge my battery now lol). I give up, don't want to waste money into usb port, then something else falls apart rofl. My other Gs4 also worked for 2.5yrs or so, and died. R.I.P Galaxy S4's lol. Don't think they were built to last.
hello, can you guys help with this issue? looks like it is not just an A72 problem, but also on other models.
the notification is very frequent, and happens even while the phone is on standby.
what i tried so far
a 128gb sandisk extreme pro (old phone)
a 64gb sandisk extreme (gopro and camera)
a 64gb sandisk extreme (brand new)
a 32gb samsung evo plus
also
restarting the phone
unmounting the card and restarting the phone
physically removing and card from the phone and putting it back with phone shut off
removing the card and error checking it (in windows, using a card reader) then formatting it
formatting again on the phone
getting into the recovery mode and wiping the dalvik cache
full/factory reset
thread with other experiences here:
An SD card was removed unsafely. To prevent your phone from restarting... notification
Ever since the big update to Android 11 / One UI 3 I've been getting the "An SD card was removed unsafely. To prevent your phone from restarting unexpectedly, save unsaved data and restart your phone" notification, many times a day. After the update and prior to having this error, I have not...
eu.community.samsung.com
Receiving the same notification with Samsung Evo 128 GB. The only solution I see as of now is to report the issue in Samsung Members and wait for a bug-fix.
alexander_sirakov said:
Receiving the same notification with Samsung Evo 128 GB. The only solution I see as of now is to report the issue in Samsung Members and wait for a bug-fix.
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Thanks, After doing 2 reports they told me to get my phone checked at a local samsung service. Seems like they are denying that it is a software issue. I really hope everyone reports it because it doesen't look an hardware issue to me, and I have difficulty on sending it to a local service...
edit. they are DEFINITELY asking me to look for hardware issue...
I have never gotten this notification on my A71 and A72, and I'm using an samsung evo.
Be 100% sure, that it's not hardware fault, before assuming it's the software. Is the SD card really locked in the tray? It shouldn't fall out when rotating the tray upside down. And there should be no dust in the tray also.
The golden connectors on the sd card needs to be clean too, make sure there is no fat/dirt on the golden connectors.
SkylinesHD said:
I have never gotten this notification on my A71 and A72, and I'm using an samsung evo.
Be 100% sure, that it's not hardware fault, before assuming it's the software. Is the SD card really locked in the tray? It shouldn't fall out when rotating the tray upside down. And there should be no dust in the tray also.
The golden connectors on the sd card needs to be clean too, make sure there is no fat/dirt on the golden connectors.
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I assured all that. I even cleaned one of the cards with a rubber then gently rubbed with a clean pieceyof cloth. Today I'm getting a replacement and I will try that. It seems weird that other people around the world are having the same issue after Android 11 update.
The same error here, on a A72. I will wait for an update from Samsung and report it as well.
Same error here on the A72. I have a 512GB Samsung Evo Select (purchased directly from Amazon a couple of months ago) and it was working perfectly fine in my S20 FE but when I put it in the A72 it started giving me the error messages, even when I'm not accessing the SD card. So annoying. I'm convinced it's a software bug. There's a few with this phone. Updated it yesterday and on 30x zoom it actually saves the photo as if it were taken on 20x zoom, so the framing is way off.
heian12 said:
The same error here, on a A72. I will wait for an update from Samsung and report it as well.
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for some reason the new unit didn't have the problem.. BUT it is under repair now since it had stuttering while recording. it also had a bad vibration motor (looks like they are not replacing that...) they are replacing the motherboard so who knows.. i think i'm gonna ask another replacement after the "repair"(they couldn't even reproduce the issue and they are changinh the mobo just because...) seems like quality control on samsung side is really poor. at least on middle range phones.
Do a low level format with a 3rd party app (not Windows) on the card.
Let the phone then format it.
Then load the data to the card while in the phone.
I would say if it still does it after that it's the phone ☠firmware☠
I don't update firmware if my OS is running fast and stable (hint)... and don't have any issues
Still happily running Pie...
blackhawk said:
Do a low level format with a 3rd party app (not Windows) on the card.
Let the phone then format it.
Then load the data to the card while in the phone.
I would say if it still does it after that it's the phone ☠firmware☠
I don't update firmware if my OS is running fast and stable (hint)... and don't have any issues
Still happily running Pie...
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i did that many times. one a72 had the problem, another not. but now i'm having the mobo replaced, so who knows... the same sd cards working perfectly fine on one and giving back the error on the other one... many other users are reporting the problem on the official forum for a72 and a52... never updated anything, came like this right out of the box
mghire said:
i did that many times. one a72 had the problem, another not. but now i'm having the mobo replaced, so who knows... the same sd cards working perfectly fine on one and giving back the error on the other one... many other users are reporting the problem on the official forum for a72 and a52... never updated anything, came like this right out of the box
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That's sounds very aggravating.
Hope the new mobo fixes the issue.
blackhawk said:
That's sounds very aggravating.
Hope the new mobo fixes the issue.
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guys.. this is incredible... i went to samsung local service and they replaced the motherboard because i had an issue with the video stuttering while recording (NOT the sd removed issue)
guess what? after the motherboard was replaced i started getting the sd removed notification! i think there is a big flaw in the manufacturing process and it may be an hardware problem... i'm trying to get a THIRD unit and see what happens... i really don't know anymore...
update
for some reason i stopped getting the message. on the repaired phone and on the new one. may be the april update, or not (on the official forum other people with the same update keeps getting the error) but at least for me this is fixed (the phone has other issues tho...)
Having the same issues with an A52 5G.
See:
SD Card Issues
Well just picked up my new A52 5G really enjoyed it at first but now my SD card keeps getting unmounted every time I restart the phone. ( The best part about this is the SD cards are made by Samsung tried 2 different ones both are 128G) (SAMSUNG...
forum.xda-developers.com
After the last update i didnt get the notification again, im using sandisk ultra 64gb
I haven't seen this message for some time now, and for a reason I didn't want to bring it up
Hope they have solved it with an update, but it would be honest and brave if they had admitted there were issues.
Just ignoring the many complaint in Samsung Forum is not a good thing to do.
To ALL here...I too have been getting the same message with my new A72 & the unseated SD card - multiple times throughout the day, to the point I have to carry the opening pin with me. I've only had it 5 days now.
The problem is the flimsy cheap plastic tray - it's not a software problem folks.
I have found just pushing the tray in unseats the SD card.
I've also experimented with flexing the tray slightly verses just pushing it straight in...no difference - the top of the SD is unseated no matter how I push it in. Holding the SD doesn't help either
It must be constantly checked as I push it in slowly, checking & rechecking the SD. I have noticed it is constantly unseated all the way in. Once I get the tray carefully to that last point where it's mostly inside, I push it in quickly & restart the phone...it may take a while but invariably I get the dreaded message again...& for seemingly no reason - I havent dropped it but maybe it's just a vibration it doesn't like, like putting it down a bit roughly!
I'm taking it to my local samsung store today to see what they have to say.
Not good enough. We need a stable non flexible tray... full stop!!! I'll post again when I talk to them...
ManyFeathers said:
To ALL here...I too have been getting the same message with my new A72 & the unseated SD card - multiple times throughout the day, to the point I have to carry the opening pin with me. I've only had it 5 days now.
The problem is the flimsy cheap plastic tray - it's not a software problem folks.
I have found just pushing the tray in unseats the SD card.
I've also experimented with flexing the tray slightly verses just pushing it straight in...no difference - the top of the SD is unseated no matter how I push it in. Holding the SD doesn't help either
It must be constantly checked as I push it in slowly, checking & rechecking the SD. I have noticed it is constantly unseated all the way in. Once I get the tray carefully to that last point where it's mostly inside, I push it in quickly & restart the phone...it may take a while but invariably I get the dreaded message again...& for seemingly no reason - I havent dropped it but maybe it's just a vibration it doesn't like, like putting it down a bit roughly!
I'm taking it to my local samsung store today to see what they have to say.
Not good enough. We need a stable non flexible tray... full stop!!! I'll post again when I talk to them...
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Try using a spacer like thin cut pieces of tape under or on the card. Holder or card may be out of specs...
As per my post last night the samsung store guys were surprised by the issue.
That did suggest sending the phone to samsung for analysis & then if the tech says it is a flaw I take it to the seller for "repair"
I doubt samsung will replace the tray with a better one though & frankly don't want to give my phone & all its data up...
I'm going to try taping the SD in place with a clear 'sticker' & see it that works!