Can't Send MMS? - ZenFone 2 Q&A, Help & Troubleshooting

I can't seem to send MMS at all. Regardless of which app I use, be it stock, google or other messaging, or if I have wifi on or off, MMS just does not send. I'm on firmware 2.19.40.22, rooted , unlocked and all that jazz.
Any ideas what I can do to fix this? Thanks.

AgentBEATS said:
I can't seem to send MMS at all. Regardless of which app I use, be it stock, google or other messaging, or if I have wifi on or off, MMS just does not send. I'm on firmware 2.19.40.22, rooted , unlocked and all that jazz.
Any ideas what I can do to fix this? Thanks.
Click to expand...
Click to collapse
If it is from the 2nd sim card you can't use mobile internet so can't send MMS as it needs that.

ultramag69 said:
If it is from the 2nd sim card you can't use mobile internet so can't send MMS as it needs that.
Click to expand...
Click to collapse
Only using the 1st sim card. Forgot to mention that sorry.
Edit:
When I do try to send an MMS though I always get the toast message saying Sim 2 doesn't support MMS even though I'm sending through Sim 1. Don't know if that is significant or not.

My sim1 sometime doesn't connect to network, i can't receive call.

AgentBEATS said:
Only using the 1st sim card. Forgot to mention that sorry.
Edit:
When I do try to send an MMS though I always get the toast message saying Sim 2 doesn't support MMS even though I'm sending through Sim 1. Don't know if that is significant or not.
Click to expand...
Click to collapse
Sounds like it's trying to use sim 2 to send MMS, not sim 1. I generally get MMS sent when it uses the correct sim...

ultramag69 said:
Sounds like it's trying to use sim 2 to send MMS, not sim 1. I generally get MMS sent when it uses the correct sim...
Click to expand...
Click to collapse
I got the SIM 2 message even when it used SIM 1 to send the MMS, and the MMS sent fine using the stock app.
I would recommend resetting your APN settings.

cmendonc2 said:
I got the SIM 2 message even when it used SIM 1 to send the MMS, and the MMS sent fine using the stock app.
I would recommend resetting your APN settings.
Click to expand...
Click to collapse
I went into APN settings and hit restore defaults and that didn't work. I adjusted the MMS settings to the one suggested by my provider and still nothing. Actually now when I try to send an mms it says no APN specificed on device. Don't know if this is better or worse then before when it would just attempt to send for 10 minutes then fail.

So I went to my provider and got them to redo the APN settings for MMS and still no luck sending. Can anyone help?

So has anyone found an answer to this? I've updated to the 139 firmware and still not working. It will work sometimes if my wifi is off though, but I want to solve this if I can.
I just got my ZE551ML two weeks ago and can't send MMS with the stock app. so I called ASUS today and talked to someone about it. the woman said they will email me once they look into it. Well, we'll see but I really don't want to use google messenger or other when I paid for this one. I'll post the results if they give me something :Rolls Eyes:

Related

not receiving mms via T-Mobile

Hi all,
Been loving the Desire so far but this evening I got an mms from a friend, presumably showing me his own new Desire, and while the messaging app shows an unread message waiting it doesn't seem to want to download it.
The picture messaging settings seem accurate in the network settings so I'm at a loss as to what's up. This is all via T-Mobile, as per the subject, and everything configured itself when I put the sim in.
Any ideas?
I'm on t-mobile and receive and send mms mostly okay but there have been occasions where my mms wouldn't send at all. tried a different picture and it worked. I've had problems with mms and t-mobile on my iPhone before I got my Desire so I think it's a problem with t-mobile not the Desire?
Noiz said:
Hi all,
Been loving the Desire so far but this evening I got an mms from a friend, presumably showing me his own new Desire, and while the messaging app shows an unread message waiting it doesn't seem to want to download it.
The picture messaging settings seem accurate in the network settings so I'm at a loss as to what's up. This is all via T-Mobile, as per the subject, and everything configured itself when I put the sim in.
Any ideas?
Click to expand...
Click to collapse
You need to enable mms for you account, they are not included in the contract and thus you need to activate them online or by contacting them if it doesn't activate when you receive or send an mms.
All good suggestions, thanks.
I checked my account online and it's set to allow picture messages. I also just sent a picture to a friend, which arrived fine. I did notice that it disconnected from the net both before and after sending, so I'm thinking it's using different settings to send them.
Under Settings/Wireless & Networks/Mobile Networks/Access Point Names it does actually show two connections. One called T-Mobile Internet and one called Picture Message.
They're both very similar, except the T-Mobile Internet has no username/password set and no MMS server details. Also the APN type is set to "default" and "mms" respectively. Wondering if I should try combining the two...
Fake Edit: I just asked the same friend to send me a message back and this time it worked. Guess I just need to keep trying every once in a while to see if it happens again.
T-Mobile accounts generally are enabled for MMS to begin with, but to finalise the settings and actually activate it, you have to SEND an MMS. This activates the service.
Once you have done that, you can then normally receive.
if you hadn't sent an MMS before this, that is probably why.
Yeah that could be it, too; although I'm sure I'd sent MMS messages on my Touch HD before (same SIM). Ah well, it seems to be working for now at least! Thanks again all.
If you're using Handcent for sms / mms, that might also cause your issues...

Solution for those who cant send MMS over wifi on ICS update

Ive seen a few threads about this, as well as several on the TMo boards and other boards about people not being able to send or receive MMS over wifi after the ICS update. I also had this issue and called TMo. I spoke to their 2nd level support, and the solution per Samsung is first send a picture to yourself via gmail (the gmail acct associated with your phone) while on wifi. After you receive it, you should be able to send and recieve MMS over wifi from there on out.
It worked for me, so I thought Id share with you. I cant speak for custom ROMS as Im on stock rooted.
edit: the symptoms I was having was I would send an MMS, and it would sit at sending. If I received an MMS, I got the notification of a new text with a download button. Hit that, and it sits at download. FYI I just checked my wifes SGS2 and she's on Darkside 2.7 and had the same issue. I perfomed the fix above, and now it works. So it appears this fixes the problem on GB as well.
Do you send the picture to yourself through a computer to gmail? Or using the phone to yourself?
noodles2224 said:
Do you send the picture to yourself through a computer to gmail? Or using the phone to yourself?
Click to expand...
Click to collapse
While connected to wifi, from the phone, via gmail acct registered to my phone, sent to the same gmail acct.
Sent from my SGH-T989 using XDA
Doesn't work. It switches over to 4g when I send or receive MMS..
noodles2224 said:
Doesn't work. It switches over to 4g when I send or receive MMS..
Click to expand...
Click to collapse
Hhmmm interesting. Are you on a custom ROM?
Sent from my SGH-T989 using XDA
No, stock ICS rooted..
noodles2224 said:
No, stock ICS rooted..
Click to expand...
Click to collapse
Same as me. I dunno then
Sent from my SGH-T989 using XDA
Yup, nothing after a reboot either.
yeah, i just tried the same thing and nothing happened, however, mine won't even switch to 4g to send/receive mms
Damn sorry guys...apparently its the Samsung fix and it worked on mine and my wifes phone...
Sent from my SGH-T989 using XDA
bummer. wish this would have worked for me.
Sorry after the reboot, it didn't switch to 4g anymore..
For people who have 4g turn on just turn off mobile data in settings then do it
Sent from my SGH-T989 using xda premium
So does it work for you
This worked for me after several attempts.
Attempt 1: enable wifi and wifi calling. Send email. Email did not send.
Attempt 2: enable wifi only. Send email. Did not resovle issue.
Attempt 3: enable wifi and wifi calling, disable data network. Send email. reboot. Test MMS. Works. Enable data network. Tes MMS again. Problem Fixed.
TonySpark said:
This worked for me after several attempts.
Attempt 1: enable wifi and wifi calling. Send email. Email did not send.
Attempt 2: enable wifi only. Send email. Did not resovle issue.
Attempt 3: enable wifi and wifi calling, disable data network. Send email. reboot. Test MMS. Works. Enable data network. Tes MMS again. Problem Fixed.
Click to expand...
Click to collapse
So just to make sure, do you send the email to your Gmail address through the messaging app or through the Gmail app? I would love to get my MMS working with the ICS update.
I have tried this several times, doesn't work for me. Any other suggestions?
It might be different for me as well because I am using Straight Talk (on tmobile network) but even if i enable WIFI Calling, it won't work and just shows error.
TonySpark said:
This worked for me after several attempts.
Attempt 1: enable wifi and wifi calling. Send email. Email did not send.
Attempt 2: enable wifi only. Send email. Did not resovle issue.
Attempt 3: enable wifi and wifi calling, disable data network. Send email. reboot. Test MMS. Works. Enable data network. Tes MMS again. Problem Fixed.
Click to expand...
Click to collapse
I got this to work. I repeated #3.
When sending the email, use the messaging app.
ruphskunk said:
I got this to work. I repeated #3.
When sending the email, use the messaging app.
Click to expand...
Click to collapse
So now mms IS working for the stock MMS app...but is there a way for it to work via Go SMS, etc??
nuggstein said:
So now mms IS working for the stock MMS app...but is there a way for it to work via Go SMS, etc??
Click to expand...
Click to collapse
I have the same issue. For me at least the issue seems to be tied to GOSMS, i tried using HandcentSMS and it worked fine over wifi.

[Q] No SMS or MMS after Straight Talk Switch (UPDATE 6/30/14)

I understand this thread may be in the incorrect location, so mods or admins feel free to move it to the correct location.
So yesterday I changed over from AT&T to Straight Talk on the bring your own phone feature.
I used my Galaxy Note 2 (not a clone) Jelly Bean 4.1.2 software. I am able to place and receive phone calls as well as access the internet so far. My MMS is functioning to send pictures, however will not receive them. Also, my SMS does not function for sending or receiving text at all.
I followed the instructions on Straight Talk for setting the APN. When I did that I had no internet or sending of MMS. I found on google some other APN settings which made my internet and sending MMS work.
My current settings are as follows.
Name: straight talk
APN: tfdata
Proxy: not set
Port: 80
MMSC: h t t p : / / mms-tf . net (without spaces)
MMS Proxy: mms3 . tracfone . com (without spaces)
MMS Port: 80
It's only been 24 hours since I switched but I've spent basically that entire time trying different APN's I found online.
I also made a Facebook account and went to the support tab on their facebook. I chatted with a person from tech support, however they were unable to resolve my issue. It was the exact same thing as talking to a tech support member at their 800 number. It was a whole lot of...
"send yourself a text and see if you get it"
Didn't work
"okay turn your phone off and back on again"
okay
"try sending yourself a text and see if you get it"
nope didn't work still
"okay trying deleting your text messages, it's probably full"
okay
"restart the phone and try to send yourself a message"
didn't work again
"Okay make sure your APN settings are exactly as they are on our website"
yep they are
"Okay now try to reboot your phone again and send yourself a message"
Wait a minute...you had me LOOK at my APN settings and since they're okay, we are just going to reboot again? Really?
"Okay we are going to walk you through a factory reset of your phone. You will probably lose any pictures, video or music you had saved on the phone. Let me know when you are ready to go ahead with the process"
Ummmm...CLICK...I hung up...
Except the chat support operator hung up on me when I tried their facebook support. They simply disconnected leaving behind a message saying "to assist you further, we will need to speak to you directly, please call our 800 number blah blah blah". They basically had me do the same thing as the phone operator except they once even had me remove my sim card and put it back in then reboot.
So...I still have no SMS or MMS.
I don't feel like it's going to be an APN setting issue because I tried every APN I could find on google yesterday and today. They all seem to allow me to do the same things and they all seem to restrict SMS. I find this odd because most people with APN problems, the main complaint seems to just be not being able to send/receive MMS only.
I was unable to delete or edit the AT&T APN that was already in the phone. Unfortunately the APN Backup & Restore app will not work for me because my software is version 4.1.2 so I'm feeling trapped here. Any help or suggestions are greatly appreciated.
Here's my apn guide. Hopefully it might help you...
http://forum.xda-developers.com/showthread.php?p=38641763
Your apn I see you listed looks a lil different, than the ones I posted...
Couple of questions.
Are you rooted?
Is that stock firmware?
Have the device ever been rooted?
Did ya get it used?
Many many factors can come into play. When running into problems..
SENT FROM MY SAMMY i317 USING TAPATALK4
Well after my wife talked to ST with some attitude they have finally offered to send a new sim card to me, which is the first new thing they've tried not involving rebooting my phone. I don't have much faith in it providing a fix. If it does, I will update this thread to show my findings, however if it does not I will be returning to AT&T to get a gophone sim.
83HatchGTI said:
Well after my wife talked to ST with some attitude they have finally offered to send a new sim card to me, which is the first new thing they've tried not involving rebooting my phone. I don't have much faith in it providing a fix. If it does, I will update this thread to show my findings, however if it does not I will be returning to AT&T to get a gophone sim.
Click to expand...
Click to collapse
Ok I'll wait, and check back on your outcome... Hopefully everything works out for you...
SENT FROM MY SAMMY i317 USING TAPATALK4
Bajanman said:
Here's my apn guide. Hopefully it might help you...
http://forum.xda-developers.com/showthread.php?p=38641763
Your apn I see you listed looks a lil different, than the ones I posted...
Couple of questions.
Are you rooted?
Is that stock firmware?
Have the device ever been rooted?
Did ya get it used?
Many many factors can come into play. When running into problems..
SENT FROM MY SAMMY i317 USING TAPATALK4
Click to expand...
Click to collapse
No my phone isn't rooted.
Yes it's stock
I don't know if it's ever been rooted. I am the second owner of this phone.
Yes I got the phone used.
I'll look at your link. I'm not afraid to keep trying other options right now. My new sim won't be here for another 3 to 5 days. That's way too long to be without sms. I downloaded Voxer and can send text and pictures through its features but not everyone in my contacts has Voxer or wants to get another app just because of me. This has sucked all the way around.
So my new SIM card arrived today. I installed it immediately and placed a call to Straight Talk via a different phone (wifes iPhone) to activate it. I am well finished activating my new SIM and am able to place calls as well as send MMS, yet still cannot receive them nor send/receive SMS yet. It's been a several hours now and nothing. This sucks. I didn't want to wipe my phone completely but I tried it. Back to factory settings and still nothing. In the process of downloading all my apps and putting all my pictures back on my phone now. Blah.
For anyone interested in hearing how this turned out, I sort of have an answer. My SMS and MMS both work now as well as internet.
After putting my new SIM card in and having Straight Talk re-provision my account, then hard resetting my phone, it ended up working after about 5 hours. I kept trying to send SMS off and on during that time and suddenly a message made it to my wifes phone and she was able to reply. So far everyone in my contacts can get messages and reply. It was Straight Talks problem all along.
UPDATE: So I crushed my Note 2 in a machine at work while using the flash light app on it. The sim card and memory card survived. I ordered a new Note 2 unlocked from Amazon. The only difference between the new phone and my old one aside from color, is that mine was not unlocked and this one is.
I put my same sim card from the old phone into the new one. Everything worked again except mms. After going back and forth with ST trying to get a new sim card again, they had me set my apn mms proxy to "mms3 . tracfone . com" without the spaces. After a restart, I was able to send pictures to my wife and get pictures from her. I sent pictures to various contacts all morning and suddenly have a new problem. Now my pictures say they failed and have an exclamation point next to them in my inbox, but my contacts were still getting pictures after that occurred. I did a restart again and now they don't get pictures and I still get the exclamation point. Also I get a pop up that says Error: Network Error Occurred. Any ideas?
83HatchGTI said:
UPDATE: So I crushed my Note 2 in a machine at work while using the flash light app on it. The sim card and memory card survived. I ordered a new Note 2 unlocked from Amazon. The only difference between the new phone and my old one aside from color, is that mine was not unlocked and this one is.
I put my same sim card from the old phone into the new one. Everything worked again except mms. After going back and forth with ST trying to get a new sim card again, they had me set my apn mms proxy to "mms3 . tracfone . com" without the spaces. After a restart, I was able to send pictures to my wife and get pictures from her. I sent pictures to various contacts all morning and suddenly have a new problem. Now my pictures say they failed and have an exclamation point next to them in my inbox, but my contacts were still getting pictures after that occurred. I did a restart again and now they don't get pictures and I still get the exclamation point. Also I get a pop up that says Error: Network Error Occurred. Any ideas?
Click to expand...
Click to collapse
I had the same issue after updating to kitkkat. Make sure the APN Type is blank. Mine had some presets in it after updating and I deleted them out and now it says APN Type not set, And it fixed it for me.
Shrek77 said:
I had the same issue after updating to kitkkat. Make sure the APN Type is blank. Mine had some presets in it after updating and I deleted them out and now it says APN Type not set, And it fixed it for me.
Click to expand...
Click to collapse
Well, I tried that. This time when I sent a picture, I got the swirling circle (loading) to the lower right of the picture I tried to send. It was loading for about 2 or 3 minutes and finally showed that it sent. Everyone was getting my pictures 3 times on their phones before my phone would say it failed. This time, my wife got my picture one time and it shows on my phone that it did send. Thanks for the help.
I think it took a while to send just now because I'm being throttled by Straight Talk.
83HatchGTI said:
Well, I tried that. This time when I sent a picture, I got the swirling circle (loading) to the lower right of the picture I tried to send. It was loading for about 2 or 3 minutes and finally showed that it sent. Everyone was getting my pictures 3 times on their phones before my phone would say it failed. This time, my wife got my picture one time and it shows on my phone that it did send. Thanks for the help.
I think it took a while to send just now because I'm being throttled by Straight Talk.
Click to expand...
Click to collapse
You are welcome. Glad I was able to help!
Shrek77 said:
You are welcome. Glad I was able to help!
Click to expand...
Click to collapse
Thanks again. I wonder why before, with my at&t phone I had to specify the apn type but with this unlocked phone, I didn't? Strange.
83HatchGTI said:
Thanks again. I wonder why before, with my at&t phone I had to specify the apn type but with this unlocked phone, I didn't? Strange.
Click to expand...
Click to collapse
I have the AT&T variant note 2 and before the update it defaulted blank but after it plugged in some by itself. I don't know why but who knows.
Shrek77 said:
I have the AT&T variant note 2 and before the update it defaulted blank but after it plugged in some by itself. I don't know why but who knows.
Click to expand...
Click to collapse
just a quick update for you...the whole issue where everyone was getting my pictures 3 times...worked itself out. Your suggestion to delete the APN type is what got my pictures to send. Then after a few days it randomly quit sending the picture 3 times and then saying it failed.
Now my phone works great
83HatchGTI said:
just a quick update for you...the whole issue where everyone was getting my pictures 3 times...worked itself out. Your suggestion to delete the APN type is what got my pictures to send. Then after a few days it randomly quit sending the picture 3 times and then saying it failed.
Now my phone works great
Click to expand...
Click to collapse
Glad your phone is fixed!

Can't recieve MMS or send MMS on stock Android

Before, I was using sense 6.0 and MMS was working very well. I can use data and wifi at the same time to recieve or send MMS, and it was quick. I converted my phone to GPE, and now it MMS seems to not work. I know I'm recieving it but it never goes through. Any help? Is there a way I can use data and wifi to recieve MMS just like using Sense?
EDIT: LET ME REPHRASE IT. I can recieve or send MMS but only on LTE. With sense ROM when I'm recieving MMS on WiFi, it switches to LTE to recieve or send MMS. It doesn't work on stock Android. How do I do this on stock Android?
ThePwnie said:
Before, I was using sense 6.0 and MMS was working very well. I can use data and wifi at the same time to recieve or send MMS, and it was quick. I converted my phone to GPE, and now it MMS seems to not work. I know I'm recieving it but it never goes through. Any help? Is there a way I can use data and wifi to recieve MMS just like using Sense?
Click to expand...
Click to collapse
Did you set up the correct APN settings for your carrier?
exad said:
Did you set up the correct APN settings for your carrier?
Click to expand...
Click to collapse
I believe so. I'm using T-Mobile.
I'm also on WiFi.
Mms sends over cell service, not wifi. The reason it worked on the sense rom is that the sense messenger is designed to send it over cell. So even if you're on wifi, it's sending the mms over cell using a background service.
Messengers available on the market don't do this... I think because it would require root access but I never looked I to it so I'm not totally sure.
Sent from my HTC One_M8 using Tapatalk
Wizard Knight said:
Mms sends over cell service, not wifi. The reason it worked on the sense rom is that the sense messenger is designed to send it over cell. So even if you're on wifi, it's sending the mms over cell using a background service.
Messengers available on the market don't do this... I think because it would require root access but I never looked I to it so I'm not totally sure.
Sent from my HTC One_M8 using Tapatalk
Click to expand...
Click to collapse
Thanks, I realized this. I do have root access, and if you can post me a messenger app that works like sense messenger that would be great!
ThePwnie said:
Thanks, I realized this. I do have root access, and if you can post me a messenger app that works like sense messenger that would be great!
Click to expand...
Click to collapse
Bumping this up, I'm having the same trouble, running T-Mobile LTE/Wifi on my unlocked ATT HTC One M8.
Looked up several apn settings still no luck, anyone wanna post their tmobile m8's apn to compare mine? For some reason I don't get the option to select ipv4 or ipv6 in my apn settings which I think is my issue, but then again who knows. :/
I'm receiving, but I can't download them to display or send them via both LTE and wifi.
Just seeking help on my first android

Can't send sms/mms messages. I can receive but can't send.

Hey guys….I can receive SMS and MMS messages and emails. Everything is working great. Except…i cannot send SMS/MMS messages…..
Anyone see this before?
Are you using the stock Messaging app?
I'm having problems with some 3rd party options and working with a dev on it right now.
Edit: The obvious thing to check would be your APN configuration.
What carrier you on?
Have you registered your phone with your carrier? I reckon my carrier (Vodafone PT) won't recognize the Oppo, so i might have to go to a Vodafone shop and have that sorted out, i want my 4G LTE.
seanpr123 said:
Are you using the stock Messaging app?
I'm having problems with some 3rd party options and working with a dev on it right now.
Edit: The obvious thing to check would be your APN configuration.
What carrier you on?
Click to expand...
Click to collapse
Thanks Guys....I was using the 8SMS messaging app from KitKat. That was the problem. The issue went away when I switched back to the stock messaging app....
Thanks for all the help!
Hah yep, 8sms no go for me either.
I've spoken with a dev and sent them a logcat of the issue, hopefully they can make some headway.
I finally found Textra works great and HIGHLY recommend over stock Messages app. Give it a shot if not already familiar.
I have a question. I'm on Vodafone PT with a data plan. When i receive my Find 7a, will it work flawlessly with the carrier? I mean, 4G speeds out of the bat, MMS and SMS, etc? Or will i have to go to the carrier to sort it out. It's because, with all these threads on different forums about carrier issues i became really confused.
I can recieve messages but my problem is I cant send messages

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