Phone Help - One (M9) Q&A, Help & Troubleshooting

So I tried to use a RUU for 5.1 update for AT&T. My device is unlocked being used under the T-Mobile network. I cannot get OTA updates. So when the RUU was occurring, the update failed and the phone was stuck on a download screen and it wouldn't load.
So I called HTC to help and they told me to hold down the power buttons w/ both the volume keys together. The phone seemed to start working with everything in tact, but then the phone constantly reboots. Especially when I play music, it makes static noises. I cannot seem to get it to be on for more than two minutes because it constantly restarts.
I plan on using my Uh-Oh carrier swap option to T-Mobile but rather fix it since it's a software issue and their troubleshooting doesn't seem to help.
Can anyone help me with my situation please? It's on 5.0.2 so far.

nviz22 said:
So I tried to use a RUU for 5.1 update for AT&T. My device is unlocked being used under the T-Mobile network. I cannot get OTA updates. So when the RUU was occurring, the update failed and the phone was stuck on a download screen and it wouldn't load.
So I called HTC to help and they told me to hold down the power buttons w/ both the volume keys together. The phone seemed to start working with everything in tact, but then the phone constantly reboots. Especially when I play music, it makes static noises. I cannot seem to get it to be on for more than two minutes because it constantly restarts.
I plan on using my Uh-Oh carrier swap option to T-Mobile but rather fix it since it's a software issue and their troubleshooting doesn't seem to help.
Can anyone help me with my situation please? It's on 5.0.2 so far.
Click to expand...
Click to collapse
Sounds like a firmware problem, did you re flash the RUU until it was done?

DeadPotato said:
Sounds like a firmware problem, did you re flash the RUU until it was done?
Click to expand...
Click to collapse
The RUU seemed to fail during a flash and then I called HTC for some help and they gave me their reply to just turn off the phone from a manual hard reset. So it seems like I may have to do some work on my end now?

nviz22 said:
So I tried to use a RUU for 5.1 update for AT&T. My device is unlocked being used under the T-Mobile network. I cannot get OTA updates. So when the RUU was occurring, the update failed and the phone was stuck on a download screen and it wouldn't load.
So I called HTC to help and they told me to hold down the power buttons w/ both the volume keys together. The phone seemed to start working with everything in tact, but then the phone constantly reboots. Especially when I play music, it makes static noises. I cannot seem to get it to be on for more than two minutes because it constantly restarts.
I plan on using my Uh-Oh carrier swap option to T-Mobile but rather fix it since it's a software issue and their troubleshooting doesn't seem to help.
Can anyone help me with my situation please? It's on 5.0.2 so far.
Click to expand...
Click to collapse
Your device is AT&T version?
Which RUU did you flash?
S-off or S-on?
CID and MID?

frankcck said:
Your device is AT&T version?
Which RUU did you flash?
S-off or S-on?
CID and MID?
Click to expand...
Click to collapse
1.32.502.31 current version. S-On. Idk CID and MID. RUU_HIMA_UL_L51_SENSE70_ATT_MR_Cingular_US_2.6.502.16_Radio_01.01_U11440601_72.02.50602A_F_release_438693_signed_2
That's the file name from HTC.

nviz22 said:
The RUU seemed to fail during a flash and then I called HTC for some help and they gave me their reply to just turn off the phone from a manual hard reset. So it seems like I may have to do some work on my end now?
Click to expand...
Click to collapse
If the firmware failed updating and stood in half of the process yes, you need to do something on your side. You need to finish running an RUU, because some files may be corrupt and may be causing this behavior. Try to get the RUU for the previous version or another one for your proper model, and then wait until it's done.
Please take note if you use a zip RUU format that will erase your internal memory, so don't forget to make a backup

nviz22 said:
1.32.502.31 current version. S-On. Idk CID and MID. RUU_HIMA_UL_L51_SENSE70_ATT_MR_Cingular_US_2.6.502.16_Radio_01.01_U11440601_72.02.50602A_F_release_438693_signed_2
That's the file name from HTC.
Click to expand...
Click to collapse
Boot your phone to download mode (while rebooting press volume down button), then run RUU.exe again.

nviz22 said:
1.32.502.31 current version. S-On. Idk CID and MID. RUU_HIMA_UL_L51_SENSE70_ATT_MR_Cingular_US_2.6.502.16_Radio_01.01_U11440601_72.02.50602A_F_release_438693_signed_2
That's the file name from HTC.
Click to expand...
Click to collapse
I would use this 1.32.502.31 RUU first
http://dl3.htc.com/application/RUU_...21_62.05.50320G_F_release_426950_signed_2.exe
then try the new one... these files will wipe your phone so backup first

Related

Problems with Wifi [Not scanning]

Hi guys,
This is my first thread here in XDA, so, forgive me by a possible mistake.
I recently bought a HOX, the seller said that is the international version.
I'm in 4.0.3, with software version 1.29.707.11 (already checked for updates, but phone says its up to date)
So, sometimes when i turn my wifi on, he doesn't connect in my network (already saved), i go to wifi settings, put to scan, and, aparently, the phone don't scan the networks and doesn't found my network too.
Obviously, im on the range of the network, and don't have that factory problem with bad wifi signal.
And, sometimes too, phone takes a lot of time to get carrier signal, so i turn on plane mode, then turn off, and finally get carrier signal.
My question is: is this normal? What can i try to fix it? (Thinked on a factory reset)
I don't tried anything yet.
If anyone could help, i'll appreciate and if the thread is on the wrong place, please move it
Just try flashing the RUU, which will delete everything and return it to stock.
BenPope said:
Just try flashing the RUU, which will delete everything and return it to stock.
Click to expand...
Click to collapse
Thanks for the help Pope!
I am VERY noob in HTC tools, can you say me what exactly is this "RUU", and where i can get it?
Its basically, a factory reset right? What is the difference from normal FR to this RUU tool?
lock! said:
Thanks for the help Pope!
I am VERY noob in HTC tools, can you say me what exactly is this "RUU", and where i can get it?
Its basically, a factory reset right? What is the difference from normal FR to this RUU tool?
Click to expand...
Click to collapse
The difference is that it will reflash the ROM from scratch, it's the first thing HTC do when you take your phone for repair. It's very safe (when flashed with decent remaining battery) and very thorough.
Check the Shipped ROM sticky in the development section.
I am searching about the Rom Update Utility, but i'm not finding a good tutorial to follow, explaining the whole process.
If anyone could help me in the process :laugh:
Edit:
Thanks again Pope! I'll look in dev section
You just have to charge the phone, put the phone in fastboot mode (hold down the volume down key when switching on the phone, then navigate from there), plug phone into Windows PC and double click RUU.
You may want to do an "adb backup" (you'll have search for this) beforehand, flash RUU, test and then restore.
BenPope said:
You just have to charge the phone, put the phone in fastboot mode (hold down the volume down key when switching on the phone, then navigate from there), plug phone into Windows PC and double click RUU.
You may want to do an "adb backup" (you'll have search for this) beforehand, flash RUU, test and then restore.
Click to expand...
Click to collapse
I'm not finding the correct RUU file for the One X, can you help me? Or just show me a place to search... (Some links here at job are blocked --') Basically finding the correct RUU file i'll do the rest without problem...
This "restore" you mean in the end, its the factory reset in the phone? Or another restore?
Don't need a backup, i got the phone 2 days ago hehehe
My HOX is totally clean.
No unlocked bootloader, no root.
This will not be a problem doing the flash with the stock RUU right?
lock! said:
My HOX is totally clean.
No unlocked bootloader, no root.
This will not be a problem doing the flash with the stock RUU right?
Click to expand...
Click to collapse
No, that's perfect, you don't need anything other than stock, and it will remain stock.
http://www.filefactory.com/file/5c0...Radio_1.1204.105.14_release_260743_signed.exe
BenPope said:
No, that's perfect, you don't need anything other than stock, and it will remain stock.
http://www.filefactory.com/file/5c0...Radio_1.1204.105.14_release_260743_signed.exe
Click to expand...
Click to collapse
Ben sorry for tons of questions hehe
I'm reading a tutorial, and on it said that i need my CID number, in order to download the correct RUU file for the correct region of my HOX. How can i know if this RUU you posted is the correct for my HOX?
I've tried to get my CID number (downloaded the fastboot flasher tool) but when i put the cid command he returns: CID > None lol
I Know that my HOX is from Shangai (has a SH in serial number) and got my MID number.
So, i just need to know which file i need to download, the right one of course hehehe
If i will need the CID to know, i'll ask for the files for fastboot commands (i don't found them)
If not, just confirm the link you posted ealier if its the correct RUU for my case.
PS.: This link posted is only for premium users, and i don't have a premium acc, can you provide in another mirror?
You can't flash the wrong RUU, the phone won't let you.
You don't need your CID as you are not unlocked, knowing that you are 1.29.707.x is enough. It's the right RUU.
I'm sure you don't need me to hold your hand whilst you use google to find that file somewhere else. The sticky dev thread I previously mentioned will likely have a ton of mirrors for the file.
So.. i'll look fot the file in other places.
Today, i've connected in my wifi network, and the phone says there's an update...
It's the same update announced days ago, but in my case with a different update number...
Phone has been upgraded to ICS 4.0.4 and Sense 4.1.
If the problems persist, i will flash the RUU anyway, but, because of this update, nothing changes right? The RUU file you posted still valid for my HOX?
Not any more, you've updated your hboot, so you'll need an updated RUU (you can't install on older hboot, packaged with an older RUU).
You're lucky:
http://www.filefactory.com/file/3rc...Radio_2.1204.135.20_release_278245_signed.exe
and
http://forum.xda-developers.com/showpost.php?p=30273253&postcount=1724
BenPope said:
Not any more, you've updated your hboot, so you'll need an updated RUU (you can't install on older hboot, packaged with an older RUU).
You're lucky:
http://www.filefactory.com/file/3rc...Radio_2.1204.135.20_release_278245_signed.exe
and
http://forum.xda-developers.com/showpost.php?p=30273253&postcount=1724
Click to expand...
Click to collapse
HELL YEAH!
I'll test for 2 ~ 3 days, if i note the same problem i'll flash it!
Thanks for all the help Pope!
With this 707 update I got better WiFi ..smooth, fast...amazing
Sent from my HTC One X using XDA Premium HD app
dragonesdenano said:
With this 707 update I got better WiFi ..smooth, fast...amazing
Sent from my HTC One X using XDA Premium HD app
Click to expand...
Click to collapse
Same here man...
In a network that once stood in 40% signal, now i'm getting almost 100%!
Apparently, carrier signal is working fine too.. i'll test for more 3 days...

HTC M9 won't boot after update - can't flash anything, factory reset or unlock bl..?!

Hey guys
got a HTC M9 with cid "O2___102" which won't boot up after stock update.
Phone was not modified yet.
1. Can't unlock bootloader (says: "(bootloader) [KillSwitch] Last Byte is 0X00, disable unlock") - so no way to install custom recovery + custom rom to revive
2. Can't boot into recovery (shows phone with a red exclamation mark but no menu) so no way to factory rest
3. can't find a matching RUU for the "O2___102" CID ...
PLEASE HELP =(
At the screen with the red triangle and exclamation mark, press and hold the power button. While holding the power button, quickly press and release the volume + button. If this gets you to recovery, try a factory reset.
fernandezhjr said:
At the screen with the red triangle and exclamation mark, press and hold the power button. While holding the power button, quickly press and release the volume + button. If this gets you to recovery, try a factory reset.
Click to expand...
Click to collapse
got into the recovery menu, thanks.
But damn phone is still not booting.
Guess I need to get factory image or custom rom on there but bootloader cant be unlocked and there is no damn RUU for this CID out is there?
zroice said:
Hey guys
got a HTC M9 with cid "O2___102" which won't boot up after stock update.
Phone was not modified yet.
1. Can't unlock bootloader (says: "(bootloader) [KillSwitch] Last Byte is 0X00, disable unlock") - so no way to install custom recovery + custom rom to revive
2. Can't boot into recovery (shows phone with a red exclamation mark but no menu) so no way to factory rest
3. can't find a matching RUU for the "O2___102" CID ...
PLEASE HELP =(
Click to expand...
Click to collapse
as for the bootloader unlock go into settings>developer options>check oem unlocking. then you can unlock bootloader.
Aldo101t said:
as for the bootloader unlock go into settings>developer options>check oem unlocking. then you can unlock bootloader.
Click to expand...
Click to collapse
the damn thing is not booting.... =( Stuck at HTC logo - or else I would do that off course
zroice said:
the damn thing is not booting.... =( Stuck at HTC logo - or else I would do that off course
Click to expand...
Click to collapse
lol, sorry missed that part
---------- Post added at 07:50 PM ---------- Previous post was at 07:26 PM ----------
zroice said:
the damn thing is not booting.... =( Stuck at HTC logo - or else I would do that off course
Click to expand...
Click to collapse
I do believe if you can get to download mode you can do a factory nreset from there, if that will help you.
zroice said:
got into the recovery menu, thanks.
But damn phone is still not booting.
Guess I need to get factory image or custom rom on there but bootloader cant be unlocked and there is no damn RUU for this CID out is there?
Click to expand...
Click to collapse
What about flashing an older RUU and trying to take the update again?
fernandezhjr said:
What about flashing an older RUU and trying to take the update again?
Click to expand...
Click to collapse
cant find any ruu for that branding - if you see/saw one please let me know.
zroice said:
cant find any ruu for that branding - if you see/saw one please let me know.
Click to expand...
Click to collapse
The UK ones for O2 can be used with the German O2 CID, too. You can find them for example in my Collection of Back-to-Stock Files or on androidRUU. But I'm not sure whether a downgrade from android 5.1 is possible with S-ON. The only confirmed downgrades with S-ON were from 1.32.XXX.15 to 1.32.XXX.8. And from my experiences with Denis Meissner and Amr Nasser I would say that a downgrade isn't possible with S-ON if the first and/or the second number of the actual firmware version differ from the ones of the firmware you want to downgrade to.
Flippy498 said:
The UK ones for O2 can be used with the German O2 CID, too. You can find them for example in my Collection of Back-to-Stock Files or on androidRUU. But I'm not sure whether a downgrade from android 5.1 is possible with S-ON. The only confirmed downgrades with S-ON were from 1.32.XXX.15 to 1.32.XXX.8. And from my experiences with Denis Meissner and Amr Nasser I would say that a downgrade isn't possible with S-ON if the first and/or the second number of the actual firmware version differ from the ones of the firmware you want to downgrade to.
Click to expand...
Click to collapse
*downloading with fingers crossed*
Failed: -2, 19 to flash via downloadzip or smth like that
Can you flash twrp recovery? If you can, maybe you can flash a stock backup from someone else.
zroice said:
Failed: -2, 19 to flash via downloadzip or smth like that
Click to expand...
Click to collapse
Yeah, would have suprised me if it worked. As said before even downgrading from 1.40.XXX.X to 1.32.XXX.X seems to be impossible with S-ON. How long did you actually wait until you thought that you phone doesn't boot? The update to android 5.1 and the first boot took around an hour for me. Maybe you just need to wait a little longer. If your phone was unlocked I would suggest you to flash TWRP and use one of my stock backups but...
The only other option I can see right now is trying to find someone who has a java card. With S-OFF you should be able to downgrade with the RUU. (If I remember correctly there were one or two shops advertising their java card services on Android-Hilfe.) This option may not be for free but it should still be cheaper than sending your phone to HTC's repair service or buying a new phone.
Flippy498 said:
Yeah, would have suprised me if it worked. As said before even downgrading from 1.40.XXX.X to 1.32.XXX.X seems to be impossible with S-ON. How long did you actually wait until you thought that you phone doesn't boot? The update to android 5.1 and the first boot took around an hour for me. Maybe you just need to wait a little longer. If your phone was unlocked I would suggest you to flash TWRP and use one of my stock backups but...
The only other option I can see right now is trying to find someone who has a java card. With S-OFF you should be able to downgrade with the RUU. (If I remember correctly there were one or two shops advertising their java card services on Android-Hilfe.) This option may not be for free but it should still be cheaper than sending your phone to HTC's repair service or buying a new phone.
Click to expand...
Click to collapse
whats that java card you're talkin about? Never heard of that.
An appropiate RUU with the latest version should theoretically also work, right?
Problem ist that I cant flash anything custom because bootloader locked and I cant get inside the system to enable the bootloader unlock... =( and the thing has a visually broken volume up key for dropping down, so the htc support won't fix it (for free) I fear.. otherwise I would just give it to them since it has not been modified yet. (not my phone ..)
P.S:
OS Version is 2.10.206.2 - thats the latest one right?
zroice said:
whats that java card you're talkin about? Never heard of that.
An appropiate RUU with the latest version should theoretically also work, right?
Problem ist that I cant flash anything custom because bootloader locked and I cant get inside the system to enable the bootloader unlock... =( and the thing has a visually broken volume up key for dropping down, so the htc support won't fix it (for free) I fear.. otherwise I would just give it to them since it has not been modified yet. (not my phone ..)
P.S:
OS Version is 2.10.206.2 - thats the latest one right?
Click to expand...
Click to collapse
Yes, 2.10.206.2 is the latest version for now. If there were a RUU with your firmware version then using it would be the easiest way to solve your problems. But as far as I know the only existing ones for O2 are for 1.32.206.6 and 1.32.206.15. But with S-OFF you would be able to use the older RUUs, too.
I never used a java card so my knowledge about this topic isn't that outstanding. I know that it is a small, SIM-Card-like looking thing that allows you to S-OFF your phone. Usually they cost several hundred euros/dollars and the number of times you can use them is limited. Since verizon blocks bootloader unlocking these cards are the only option if a verizon users wants to flash anything on his/her phone. Some German phone shops offered S-OFF by java card, too, before sunshine got updated for the M9. That's why I gave you the link to Android-Hilfe. (And that's actually all I know about that topic.)
i need this rru please any one have to uplode link
thanks
Just as an update, I recently bricked this phone trying to flash lineage to it. To fix it, I went to HTC.com and downloaded the current RUU and put the phone into download mode. I know some people say you don't need to "relock" the device, but I don't get errors during the installation with RUU when relocked. Plus, I am running with S-on.
theadra said:
Just as an update, I recently bricked this phone trying to flash lineage to it. To fix it, I went to HTC.com and downloaded the current RUU and put the phone into download mode. I know some people say you don't need to "relock" the device, but I don't get errors during the installation with RUU when relocked. Plus, I am running with S-on.
Click to expand...
Click to collapse
Bootloader and s status are irrelevant. The phone will flash regardless.

Returning to stock issues.

I'm currently running Android Revolution HD on my new M9, unlocked, s-off also.
Found out that I have the battery is faulty, so I need to return it to stock, and get it back the shop for a replacement.
However, I stupidly didn't make a back up of my stock rom.
The CID of my phone is O2___01
I've downloaded the stock rom from this site, and flashed it using the RUU command. However when it flashes, then tells me to reboot, it still has Android Revolution HD on it.
I've spent a few hours browsing the forum, and still I've come to no avail.
Any help would be well appreciated!
Webbage said:
I'm currently running Android Revolution HD on my new M9, unlocked, s-off also.
Found out that I have the battery is faulty, so I need to return it to stock, and get it back the shop for a replacement.
However, I stupidly didn't make a back up of my stock rom.
The CID of my phone is O2___01
I've downloaded the stock rom from this site, and flashed it using the RUU command. However when it flashes, then tells me to reboot, it still has Android Revolution HD on it.
I've spent a few hours browsing the forum, and still I've come to no avail.
Any help would be well appreciated!
Click to expand...
Click to collapse
You don't provide much information so it's hard to help. So let's start at the bginning: What firmare version are you using? (It's stated in Download Mode in the line with "OS" at the beginning.)
You tried to flash a RUU? Which one? Have there been any error outputs? If yes, which ones? Since you're S-OFF flashing a RUU should not be a problem at all so these outputs are very important if you want any help.
I tried to flash 1.40.206.8 -> 2.10.206.2 from this page
Code:
http://forum.xda-developers.com/one-m9/general/stock-nand-backup-ota-update-collection-t3132698
Also I followed this,
Code:
http://forum.xda-developers.com/one-m9/development/firmware-t3068243
downloaded the correct RUU zip, tried to flash, got the error code telling me I need to immediately flash again which I did. Rebooted, and it just set up Android Revolution HD again.-
My firmware currently is 2.10.206.2
Im sure it's something stupid I missing out?
Webbage said:
I tried to flash 1.40.206.8 -> 2.10.206.2 from this page
Code:
http://forum.xda-developers.com/one-m9/general/stock-nand-backup-ota-update-collection-t3132698
Also I followed this,
Code:
http://forum.xda-developers.com/one-m9/development/firmware-t3068243
downloaded the correct RUU zip, tried to flash, got the error code telling me I need to immediately flash again which I did. Rebooted, and it just set up Android Revolution HD again.-
My firmware currently is 2.10.206.2
Im sure it's something stupid I missing out?
Click to expand...
Click to collapse
As far as I know Sneakyghost doesn't provide any RUUs. Those are only firmware packages that do not contain a rom. So it's no miracle that you're still booting ARHD.
You can download O2 RUUs from here, here or here. Any of the X.XX.206.X files will work since you are S-OFF. Do you have a SD card that is not bigger than 32gb? If yes, format it to fat32, copy one O2 RUU to its root directory and rename that file to "0PJAIMG.zip". If you then boot to Download Mode you will be asked to push the Volume Up button and the RUU will start flashing. If it reboots to system instead of rebooting to Download Mode you will have to power off your phone and boot to Download Mode manually. The RUU will continue then. At the end you will be asked to push the power button so that your phone gets shut down. If you now start your phone you will be back on a stock system.
Be aware that there is no RUU for your current firmware. Since you're S-OFF that doesn't matter but your phone will be downgraded at the end.
Ahh no wonder! haha
Going to try this shortly, so will let you know how I get on!
After its flashed, I'll be good to lock again and go s-on? Then return to the shop?
Webbage said:
Ahh no wonder! haha
Going to try this shortly, so will let you know how I get on!
After its flashed, I'll be good to lock again and go s-on? Then return to the shop?
Click to expand...
Click to collapse
Relock only after you successfully tested that your device is booting normaly. After that you theoretically could re-S-ON. (But I would never do that because there is always a risk of hardbricking your phone if you re-S-ON and there is anything still modified that you didn't notice. For safety reasons S-OFF should always be considered as a oneway.)
Edit: I'm not completely sure but I actually doubt that they will check whether your phone was S-OFFed or not. If I think about the people who are working at the O2 or vodafone shops in my city I would say they do not even know what a bootloader is...
Agreed, use the s-off command to change back to "LOCKED" and leave it s-off. Too much of a risk otherwise.
If in the unlikely event they see it, you can play dumb, because a few rare people have gotten s-off phones from the factory and it doesn't prove you did anything.
Flippy498 said:
Relock only after you successfully tested that your device is booting normaly. After that you theoretically could re-S-ON. (But I would never do that because there is always a risk of hardbricking your phone if you re-S-ON and there is anything still modified that you didn't notice. For safety reasons S-OFF should always be considered as a oneway.)
Edit: I'm not completely sure but I actually doubt that they will check whether your phone was S-OFFed or not. If I think about the people who are working at the O2 or vodafone shops in my city I would say they do not even know what a bootloader is...
Click to expand...
Click to collapse
All sorted mate! Thanks a lot for your help!
What recovery am I best restoring on it?
Webbage said:
All sorted mate! Thanks a lot for your help!
What recovery am I best restoring on it?
Click to expand...
Click to collapse
Didn't the RUU flash the corresponding stock recovery?
Flippy498 said:
Didn't the RUU flash the corresponding stock recovery?
Click to expand...
Click to collapse
My bad, I didn't check.
All sorted now, thanks again bud!

Full stock Dev Ed M8 won't take OTA or RUU for MM

I have a Dev edition M8 that i zip RUU'ed back to lollipop. i took a security update successfully, then the 3 preinstall updates in prep for marshmallow. however, I now get an error when taking the actual OTA for marshmallow. I am s-off and bootloader unlocked. I then downloaded the RUU from HTC to run the exe, but i always get error 155. I read @Sneakyghost post about firmware and it said it was either region ID's not matching, or the bootloader being unlocked. I don't see why the unlocked bootloader would be a problem when im s-off and its a dev edition, which is bootloader unlocked out of the box. Anyone know what is causing this?
fyarf said:
I have a Dev edition M8 that i zip RUU'ed back to lollipop. i took a security update successfully, then the 3 preinstall updates in prep for marshmallow. however, I now get an error when taking the actual OTA for marshmallow. I am s-off and bootloader unlocked. I then downloaded the RUU from HTC to run the exe, but i always get error 155. I read @Sneakyghost post about firmware and it said it was either region ID's not matching, or the bootloader being unlocked. I don't see why the unlocked bootloader would be a problem when im s-off and its a dev edition, which is bootloader unlocked out of the box. Anyone know what is causing this?
Click to expand...
Click to collapse
Haha nice man I just finished downloading that exact RUU and I have that exact phone in the exact same state. I got it from someone in the US.
I'll let you know how it goes on mine...
Sneakyghost said:
Haha nice man I just finished downloading that exact RUU and I have that exact phone in the exact same state. I got it from someone in the US.
I'll let you know how it goes on mine...
Click to expand...
Click to collapse
heres my recovery message, just to maybe help troubleshoot it. it mentions userdata being busy (i got an error in the zip ruu flash for userdata, had to flash the ruu zip twice to get an okay), then kidmode missing. not sure what to do besides flash the firmware from http://forum.xda-developers.com/htc-one-m8/development/rom-stock-unlocked-developer-sense-7-t3262894
Modified system apps, sir. That's what it is. Did you root your system?
Edit:
Maybe not. Maybe just can't find those apps cuz it can't mount data.
Something wrong there.
No idea.
I'll see where I end up.
Sneakyghost said:
Modified system apps, sir. That's what it is. Did you root your system?
Edit:
Maybe not. Maybe just can't find those apps cuz it can't mount data.
Something wrong there.
No idea.
I'll see where I end up.
Click to expand...
Click to collapse
i did a factory reset from stock recovery, and kid mode is present now, maybe im onto something...
Edit: not rooted directly from a factory ruu zip (well, hopefully the zip creator did a factory dump and was unmodified) but kid mode wasnt an option before the factory reset
fyarf said:
i did a factory reset from stock recovery, and kid mode is present now, maybe im onto something...
Edit: not rooted directly from a factory ruu zip (well, hopefully the zip creator did a factory dump and was unmodified) but kid mode wasnt an option before the factory reset
Click to expand...
Click to collapse
Unfortunately, I'm with family tonight and won't be able to assist until much later. But note this: the factory reset could well help. I can explain later.
Sneakyghost said:
Unfortunately, I'm with family tonight and won't be able to assist until much later. But note this: the factory reset could well help. I can explain later.
Click to expand...
Click to collapse
ok so i got mine to work.. apparently the zip RUU isnt good. i ran the exe 4.16.1540.8 from here http://forum.xda-developers.com/showthread.php?t=2701376 and then updated ota from there without issue. so my guess is the RUU zip wasnt perfect system-wise,while the exe is straight from htc.
fyarf said:
ok so i got mine to work.. apparently the zip RUU isnt good. i ran the exe 4.16.1540.8 from here http://forum.xda-developers.com/showthread.php?t=2701376 and then updated ota from there without issue. so my guess is the RUU zip wasnt perfect system-wise,while the exe is straight from htc.
Click to expand...
Click to collapse
ok. Where you got that zip from? Cuz I downloaded the 6.xx RUU.exe straight from HTC USA...
Sneakyghost said:
ok. Where you got that zip from? Cuz I downloaded the 6.xx RUU.exe straight from HTC USA...
Click to expand...
Click to collapse
zip was from the same thread, i tried the exe instead because it was an HTC file instead of a contributor. now on MM sense. The 6.xx RUU refused to work no matter what i did, so i OTA'd to the latest version.
fyarf said:
zip was from the same thread, i tried the exe instead because it was an HTC file instead of a contributor. now on MM sense. The 6.xx RUU refused to work no matter what i did, so i OTA'd to the latest version.
Click to expand...
Click to collapse
I seem to be having an entirely different problem. After swapping cables, phones and laptop ports as well as updating drivers, it appears that the usb port of my M8 is broken. I'll have to see at someone else's computer, maybe tomorrow. Pretty frustrating right now as I'm liking the M8 better than my M9 and M7.
[EDIT]
I could stabilize the connection enough to run another, international RUU. The RUU worked fine while the 6.12.1540.4 kept getting stuck at either "checking header" or "sending" - both times with a successfully established connection. I already tweeted HTC asking to have that RUU checked. I assume your findings were correctly indicating a bad RUU, since a.) It also didn't work here and b.) people from my team have confirmed seeing several fail scenarios with that RUU spread over XDA.
Guess that's that then. Thanks for raising the issue. I would have messed around with it much longer otherwise since the error messages are not clearly pointing towards a broken RUU.
[EDIT]
More updates: searching the M8 forum for 6.12.1540.4 turned up this: http://forum.xda-developers.com/showthread.php?p=64320571
That'd mean the RUU fails at the hboot pre-update reboot. All that's needed apparently is to flash only the hboot manually first, so it can proceed. Hence also error 155 which usually indicates issues with the system image. You experienced that most likely because the older hboot couldn't extract the system.img from the rom.zip.
Usually, the procedure is:
RUU updates hboot
RUU reboots to boatloader
RUU updates rest of firmware
RUU sends over the system image in parts
Hboot now decrypts and flashes the part.zips
It just looks like mandatory hboot-first-flash didn't happen right, either not rebooting after it or not flashing it at all.
However, this seems to be fixable by running the hboot/firmware package first and then the complete RUU.
Sneakyghost said:
I seem to be having an entirely different problem. After swapping cables, phones and laptop ports as well as updating drivers, it appears that the usb port of my M8 is broken. I'll have to see at someone else's computer, maybe tomorrow. Pretty frustrating right now as I'm liking the M8 better than my M9 and M7.
[EDIT]
I could stabilize the connection enough to run another, international RUU. The RUU worked fine while the 6.12.1540.4 kept getting stuck at either "checking header" or "sending" - both times with a successfully established connection. I already tweeted HTC asking to have that RUU checked. I assume your findings were correctly indicating a bad RUU, since a.) It also didn't work here and b.) people from my team have confirmed seeing several fail scenarios with that RUU spread over XDA.
Guess that's that then. Thanks for raising the issue. I would have messed around with it much longer otherwise since the error messages are not clearly pointing towards a broken RUU.
[EDIT]
More updates: searching the M8 forum for 6.12.1540.4 turned up this: http://forum.xda-developers.com/showthread.php?p=64320571
That'd mean the RUU fails at the hboot pre-update reboot. All that's needed apparently is to flash only the hboot manually first, so it can proceed. Hence also error 155 which usually indicates issues with the system image. You experienced that most likely because the older hboot couldn't extract the system.img from the rom.zip.
Usually, the procedure is:
RUU updates hboot
RUU reboots to boatloader
RUU updates rest of firmware
RUU sends over the system image in parts
Hboot now decrypts and flashes the part.zips
It just looks like mandatory hboot-first-flash didn't happen right, either not rebooting after it or not flashing it at all.
However, this seems to be fixable by running the hboot/firmware package first and then the complete RUU.
Click to expand...
Click to collapse
I'm not sure about OP, but that worked perfectly for me. I wonder how HTC let a broken RUU.exe past testing?
Double_a2013 said:
I'm not sure about OP, but that worked perfectly for me. I wonder how HTC let a broken RUU.exe past testing?
Click to expand...
Click to collapse
They frequently do. Nothing exciting. That's why I notified HTC. They take their time with fixing them. The earlier the better.
Sneakyghost said:
They frequently do. Nothing exciting. That's why I notified HTC. They take their time with fixing them. The earlier the better.
Click to expand...
Click to collapse
Wow, I didn't realize that. Now if only they'd fix the ATT LTE issues on the dev rom :silly:
Double_a2013 said:
Wow, I didn't realize that. Now if only they'd fix the ATT LTE issues on the dev rom :silly:
Click to expand...
Click to collapse
My ota to the latest dev version got lte on at&t no problem, sure your apn settings are correct?
fyarf said:
My ota to the latest dev version got lte on at&t no problem, sure your apn settings are correct?
Click to expand...
Click to collapse
I've never had to reconfigure them before, regardless of if I'm using GPE or Sense RUUs. I'll give it another shot, and get back in a more timely manner
Edit: Apn settings seem fine. It's using the Nextgenphone one from ATT
Edit #2:
http://forum.xda-developers.com/att...ming-calls-lte-mode-m8-att-arhd-34-0-t3026710
Found this thread about a similar issue. I guess I'll disable HD Voice (Honestly, its borderline useless anyway) and see if that solves anything

Help with installing AT&T Ruu

I'm a very new android user, so please forgive my ignorance.
I'm using a sim unlocked AT&T M8 outside USA with a different carrier. Right now, the bootloader is Locked, CID is 11111111 and S-OFF. I've downloaded the official marshmallow AT&T RUU for m8 from htc website.
I follow the install instructions until the update actually starts. Then it stops after about 10-20 seconds and shows Error 155: unknown error and enters into the recovery steps (in the RUU). My current software number is 4.28.502.2 and im trying to update to RUU_M8_UL_M60_SENSE70_ATT_MR_Cingular_US_6.20.502.5
Can someone please help me out with this? I've been trying for over a week now. I will never receive the OTA's since I'm not using an AT&T sim. So RUU is the only other option left. Thanks a lot in advance.
http://forum.xda-developers.com/showpost.php?p=66886759&postcount=23
ckpv5 said:
http://forum.xda-developers.com/showpost.php?p=66886759&postcount=23
Click to expand...
Click to collapse
Thanks for your reply man, but im extremely lost here. Could you please guide me step by step? I've downloaded the firmware. Where do I put it? I've tried the adb folder. But it show error: can not locate firmware.zip.
Edit: Another question. Is that firmware applicable for my device?
The firmware is applicable BUT since you're using your device outside USA and not on AT&T carrier, S-Off .. the best thing for you to do is fully convert your device to other region, maybe a EU region or Dev Edition .. more suitable for you.
I read somewhere, with the latest firmware you may have calls problem due to Voice HD implemented by AT&T
If you're interested in converting, I will guide you (when I am available)
ckpv5 said:
The firmware is applicable BUT since you're using your device outside USA and not on AT&T carrier, S-Off .. the best thing for you to do is fully convert your device to other region, maybe a EU region or Dev Edition .. more suitable for you.
I read somewhere, with the latest firmware you may have calls problem due to Voice HD implemented by AT&T
If you're interested in converting, I will guide you (when I am available)
Click to expand...
Click to collapse
That would be very kind of you, thanks. Though, i think I've already messed up my phone. I finally got to update with the firmware in the link. The RUU was going on smoothly as well, until it reached 38% when Error 155 showed up again. The phone then went on to the bootloader screen with no options for fastboot, restore or such. I restarted it and entered the bootloader. My firmware is being shown as 6.20.502.5 but when rebooting the phone it won't go past the screen with the HTC logo. I'd be extremely grateful if you could help me out of this mess.
Also, when i open htc sync man, OS number and HTC Sense number shows up as blank, while the firmware number is shown as 6.20.502.5
Big-Bonsai said:
Also, when i open htc sync man, OS number and HTC Sense number shows up as blank, while the firmware number is shown as 6.20.502.5
Click to expand...
Click to collapse
Aren't you supposed to uninstall Htc Sync Manager before you run the RUU ?
That was clearly stated in link that I gave you earlier, and you also need PC with USB 2.0
Uninstall HTC Sync Manager but leave HTC USB drivers then try again to run RUU after you put the device on bootloader/fastboot mode.
ckpv5 said:
Aren't you supposed to uninstall Htc Sync Manager before you run the RUU ?
That was clearly stated in link that I gave you earlier, and you also need PC with USB 2.0
Click to expand...
Click to collapse
Yeah I did. I re-installed it later to see if it would show any information.
Most important is RUU must complete 100%, no error 155
I never use Htc Sync Manager, so I don't know what is shown there.
ckpv5 said:
Most important is RUU must complete 100%, no error 155
I never use Htc Sync Manager, so I don't know what is shown there.
Click to expand...
Click to collapse
So I'm gonna try the RUU again. I'll keep you updated. You've been a big help. Thanks a lot!!
Big-Bonsai said:
I'm a very new android user, so please forgive my ignorance.
I'm using a sim unlocked AT&T M8 outside USA with a different carrier. Right now, the bootloader is Locked, CID is 11111111 and S-OFF. I've downloaded the official marshmallow AT&T RUU for m8 from htc website.
I follow the install instructions until the update actually starts. Then it stops after about 10-20 seconds and shows Error 155: unknown error and enters into the recovery steps (in the RUU). My current software number is 4.28.502.2 and im trying to update to RUU_M8_UL_M60_SENSE70_ATT_MR_Cingular_US_6.20.502.5
Can someone please help me out with this? I've been trying for over a week now. I will never receive the OTA's since I'm not using an AT&T sim. So RUU is the only other option left. Thanks a lot in advance.
Click to expand...
Click to collapse
I don't know if it's the problem,but did you try the RUU after unlocking your bootloader as you are S-OFF?
I think it's supposed to be unlocked if you have S-OFF.
Edit:Just got to know that S-OFF devices have nothing to do with unlocked or locked bootloader.
Why don't you try a EU RUU?Mine was also a AT&T device,but I converted it.
Jongla said:
I don't know if it's the problem,but did you try the RUU after unlocking your bootloader as you are S-OFF?
I think it's supposed to be unlocked if you have S-OFF.
Edit:Just got to know that S-OFF devices have nothing to do with unlocked or locked bootloader.
Why don't you try a EU RUU?Mine was also a AT&T device,but I converted it.
Click to expand...
Click to collapse
Hey man, thanks for replying here. I sent you a pm. Could you please check?
ckpv5 said:
Most important is RUU must complete 100%, no error 155
I never use Htc Sync Manager, so I don't know what is shown there.
Click to expand...
Click to collapse
Hello there. I kind of made it work. What I did was take the rom.zip from the ruu file and flash it via htc fastboot special. And it worked well. The only problem I'm facing now is that the boot animations are EXTREMELY slow. But once it's past that, everything seems pretty normal. I wiped the cache from recovery but that didn't help. Do you have any suggestions for me?
Big-Bonsai said:
\The only problem I'm facing now is that the boot animations are EXTREMELY slow. But once it's past that, everything seems pretty normal. I wiped the cache from recovery but that didn't help.
Click to expand...
Click to collapse
Meaning the boot animations are slow every time you boot, or just the first time (its unclear from what you've posted)? First time booting after RUU will be slow, due to cache being setup, etc. And clearing cache will cause that process to repeat when you start up again.
---------- Post added at 09:32 AM ---------- Previous post was at 09:30 AM ----------
Jongla said:
I think it's supposed to be unlocked if you have S-OFF.
Edit:Just got to know that S-OFF devices have nothing to do with unlocked or locked bootloader.
Click to expand...
Click to collapse
Neither of those statements is entirely correct.
With s-off, you can run an RUU with bootloader locked or relocked. Essentially, the check for the bootloader unlocked condition is bypassed with s-off.
But having the bootloader locked still means its locked (even with s-off). Meaning you can't do things like flash custom recovery with bootloader locked (even with s-off).
redpoint73 said:
Meaning the boot animations are slow every time you boot, or just the first time (its unclear from what you've posted)? First time booting after RUU will be slow, due to cache being setup, etc. And clearing cache will cause that process to repeat when you start up again.
Hello there. Thanks for the reply. What I meant was, the boot animations are slow every time I reboot the device.
Things I have already done:
1. Flashed the rom.zip again.
2. Factory reset.
3. Wiped the cache from recovery multiple times.
4. Restarted in all possible ways. Normal restart. Power off, wait 10 minutes and power on again. Pressed the power and volume up button for restarting. Reboot via fastboot.
I'd really appreciate if you could help me out.
Click to expand...
Click to collapse
redpoint73 said:
Meaning the boot animations are slow every time you boot, or just the first time (its unclear from what you've posted)? First time booting after RUU will be slow, due to cache being setup, etc. And clearing cache will cause that process to repeat when you start up again.
---------- Post added at 09:32 AM ---------- Previous post was at 09:30 AM ----------
Neither of those statements is entirely correct.
With s-off, you can run an RUU with bootloader locked or relocked. Essentially, the check for the bootloader unlocked condition is bypassed with s-off.
But having the bootloader locked still means its locked (even with s-off). Meaning you can't do things like flash custom recovery with bootloader locked (even with s-off).
Click to expand...
Click to collapse
Hello there. Thanks for the reply. What I meant was, the boot animations are slow every time I reboot the device.
Things I have already done:
1. Flashed the rom.zip again.
2. Factory reset.
3. Wiped the cache from recovery multiple times.
4. Restarted in all possible ways. Normal restart. Power off, wait 10 minutes and power on again. Pressed the power and volume up button for restarting. Reboot via fastboot.
I'd really appreciate if you could help me out.
Since you've already flashed the RUU again, I don't think there is much else you can do. Maybe its a common issue with the new build?
redpoint73 said:
Since you've already flashed the RUU again, I don't think there is much else you can do. Maybe its a common issue with the new build?
Click to expand...
Click to collapse
Man I searched EVERYWHERE. People dont seem to have any problems like this. What I did find out was that this might happen if the firmware or kernel numbers dont match (or something?). Can you tell me if I did anything wrong?
Big-Bonsai said:
What I did find out was that this might happen if the firmware or kernel numbers dont match (or something?).
Click to expand...
Click to collapse
That only applies to flashing ROMs in custom recovery. WHich is completely different from RUU. RUU re-writes all partitions, including firmware, kernel, ROM, and a bunch of others. So there isn't a possibility of a mismatch; as long as the RUU ran properly. And since you ran the RUU twice, you pretty much eliminated the possibility it didn't install completely.
Some other options you may consider:
1) Unlock the bootloader, flash TWRP custom recovery, flash a different ROM and see if the slow boot issue persists.
2) Change CID and/or MID (which you are free to do since you are s-off) and try another RUU; such as Developer's Edition or Euro.
redpoint73 said:
That only applies to flashing ROMs in custom recovery. WHich is completely different from RUU. RUU re-writes all partitions, including firmware, kernel, ROM, and a bunch of others. So there isn't a possibility of a mismatch; as long as the RUU ran properly. And since you ran the RUU twice, you pretty much eliminated the possibility it didn't install completely.
Some other options you may consider:
1) Unlock the bootloader, flash TWRP custom recovery, flash a different ROM and see if the slow boot issue persists.
2) Change CID and/or MID (which you are free to do since you are s-off) and try another RUU; such as Developer's Edition or Euro.
Click to expand...
Click to collapse
Thank you so much for the reply. I'd like to take your second suggestion. Can you please point me to the right direction? Or guide me through the steps. I don't know if it's asking too much of you. Thanks anyways.
Big-Bonsai said:
Thank you so much for the reply. I'd like to take your second suggestion. Can you please point me to the right direction? Or guide me through the steps.
Click to expand...
Click to collapse
Which version do you want to "convert" to?
Dev Ed is easy, it shares the same model ID (MID) as AT&T, and you already have SuperCID. So all you would need to do is run the MM Dev Ed RUU: http://dl3.htc.com/application/RUU_M8_UL_M60_SENSE70_MR_BrightstarUS_WWE_6.12.1540.4.exe
Euro is a bit more steps, you would need to change to the Euro MID: http://forum.xda-developers.com/showthread.php?t=2708581
Then run Euro MM RUU, noting that relocking bootloader is not needed for you (since you have s-off): http://forum.xda-developers.com/showpost.php?p=64926626&postcount=6

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