I am at my wits end with this glitch. I just got the Galaxy s6 last Friday and within a few days I got a voicemail notification that will not go away. I have tried many many things:
- clearing the cache under application manager (It will go away for a couple of hours or if I restart the phone)
- updating the PRL
- updating the profile
- calling my voicemail from another phone, leaving a message, deleting the message, and waiting for it to clear (it doesnt clear)
- Installing google voice, letting google voice take over my voicemail, and uninstalling it
- getting the entire phone replaced (yes, believe it or not, the issue still shows up on an entirely different phone)
So I am not sure what else to do if anyone has any ideas I am more than open. I have a Galaxy s6 on 5.1.1 with Sprint network.
Thank you in advance.
trigunesq said:
I am at my wits end with this glitch. I just got the Galaxy s6 last Friday and within a few days I got a voicemail notification that will not go away. I have tried many many things:
- clearing the cache under application manager (It will go away for a couple of hours or if I restart the phone)
- updating the PRL
- updating the profile
- calling my voicemail from another phone, leaving a message, deleting the message, and waiting for it to clear (it doesnt clear)
- Installing google voice, letting google voice take over my voicemail, and uninstalling it
- getting the entire phone replaced (yes, believe it or not, the issue still shows up on an entirely different phone)
So I am not sure what else to do if anyone has any ideas I am more than open. I have a Galaxy s6 on 5.1.1 with Sprint network.
Thank you in advance.
Click to expand...
Click to collapse
I assume that you saw a Sprint technical consultant that is swapping/swapped your device... Well he should not have.
This is an actual known issue that is being investigated by both Samsung and Sprint device engineers. The issue is due to the 5.1.1 update.
This was posted by one of our device engineers that specifically work with Samsung devices on the Sprint network:
1) Put the device into ‘CDMA’ mode by going to Settings/Mobile Networks/Network Mode. Device will power-cycle.
2) If upon powering back up the notification doesn’t disappear within 1 minute, please instruct the user to toggle airplane mode. Within 1 minute of disabling airplane mode, the MWI will disappear from the device.
3) Once the MWI is removed from the device, please instruct user to put device back into ‘Automatic’ mode found under Settings/Mobile Networks/Network Mode.
I have not tried this work around as of yet to see if it works, seeing as I personally have not seen this issue very often. Replies to the above work around were mixed, saying it worked and it did not. Personally, I would not set the device back to Automatic, but CDMA/LTE.
I have tried this a few times and sadly it does not fix my issue
Saafir said:
Do me a favor.. use your application manager and goto All Apps.
Scroll down to Google. Wipe data and cache on:
Google Account Manager
Google Play Services
Google Framework
Report back.
Click to expand...
Click to collapse
I just did this. No change. It still pops up on restart or accessing my voicemail.
Saafir said:
Just go down the line of Google services and clear data/cache, one of them will wipe the VM notification ^^
Click to expand...
Click to collapse
The Google services have nothing to do with the notification. Scroll down in applications, until you see the (3) Phone apps. It is usually the third phone app. Press the Clear Data button. This will remove the voicemail icon, but upon reboot it will return. I've chatted with Sprint about it, who referred me to Samsung Support. Samsung did a remote session into my phone, and did this same thing, but unfortunately it doesnt fix the issue. According to the Sprint forums, Sprint and Samsung are both looking into the bug. Replacing your phone, or doing a complete reset will not work either. All S6 are affected on Sprint network.
Related
I stupidly altered my gmail address from @googlemail to @gmail (I'm in the UK) and then realised that you can't change the account on the phone without a factory reset on the phone so undid it and deleted the new @gmail account from my phone (keeping the original @googlemail one).
Now I keep getting the message that Google talk authentication has failed and I can't download anything from the market - any help out there?
Change it back
I did the same and then had to log in to my gmail account and change it back to googlemail and its fine again now :0
check out the google forum here which is also discussing it
http://www.google.co.uk/support/for...ad?fid=35ae480b5fa3f9cf000485fe3ab67eee&hl=en
I did the same but ended up factory resetting the phone and reconfiguring it for gmail.com.
It's a pain but it allows you to use Picasa sync and this is something I've wanted f'rages!
H00pyFr00d said:
I did the same but ended up factory resetting the phone and reconfiguring it for gmail.com.
It's a pain but it allows you to use Picasa sync and this is something I've wanted f'rages!
Click to expand...
Click to collapse
Was you able to download any of the apps you bought with your googlemail.com address as some people have reported problems downloading them again ??
and with picasa sync can you slect which piccies you want to sync as I have a few Gigs worth of photos uploaded ??
cheers
Dave
Thanks for the response but I have changed the account back to @googlemail from my laptop and it's still not working - as appears to be the case for others form the thread you connected me to
payneardo said:
Was you able to download any of the apps you bought with your googlemail.com address as some people have reported problems downloading them again ??
and with picasa sync can you slect which piccies you want to sync as I have a few Gigs worth of photos uploaded ??
Click to expand...
Click to collapse
I don't have any purchased apps but Titanium Backup restored my apps pretty successfully.
Picasa sync seems to send small versions of your pictures to your phone. Certainly don't have 2gb of pictures on my phone as I would have noticed this happening.
Well I gave up and did a factory reset back to @googlemail and all seems well. A relatively painless process except that the desire backup routine seems to save a rather eclectic selection of your settings
htc hd2
hi i have an htc hd2 with boyppc gingerbread 2.3.3 build on sd and i have problems with google talk authentification failed. when i first startet the market i createt a new gmail account but it dosen't work downloading from market and not log into google talk on phone. i can log into talk on my pc however... checked this out on multiple forums with many others with the same problem and non of the fixes worked for me. people from the uk have this problem because of googlemail changed to gmail but i can't switch from gmail to googlemail because i only can create an gmail account..... im in norway.. if anny one can help me i be happy sorry for my bad english:/
Hey guys!
Same here. Loving this ROM just awesome but no market downloads and GTALK authentification failed.
Thing is I have reinstalled the ROM and was able to log into gtalk for 5 mins then it is logging out and can't go back in!
Anybody got a fix for this?
Thanks for all the hard work from the XDA devs! U guys rock.
hey guys! i have recently installed in my hd2 the 2.3.3 android version and i also have the same problem with google talk authentication. How can i fix the problem? Thank u
Possible fix
I just stumbled across this thread because I was getting the same error on a Mytouch 3G slide and I found a way to fix it. all I had to do was force the phone to authenticate thru wifi and not the cell network once, then I was able to authenticate successfully the regular way after that. the way I did it on my phone was to remove the sim, but on a CDMA phone like yours you could try to activate airplane mode (settings>Wireless & networks), then turn on wifi and connect to a working wifi connection, log into the google talk app, then disable airplane mode.
I had this very problem and fortunately came across a solution courtesy of pascalsg which worked for me that was in the BoyPPC -ShiftPDA Android ROM for HD2. The problem with Talk authentication seemed to interfere with my Market downloading causing any 'starting downloads' to just hang.
First I enabled chat in the Gmail account on the desktop. Then I cleared data on the phone \settings\applications\manage applications\all (for Google Backup Transport, Google Partner Set Up, Google Services Framework and Market as per the solution above. Then I rebooted the phone. Then for some reason there was no authentication issue. I then went into the application settings of Talk on the phone and turned off "automatic sign in. Now there are no repeated error messages about authentication failure and the Android Market works as it should.
google fails
Try a different SD rom, I used americandroid and everything worked on my HTC hd2 now on another rom and Google fails again
madmachinist said:
I just stumbled across this thread because I was getting the same error on a Mytouch 3G slide and I found a way to fix it. all I had to do was force the phone to authenticate thru wifi and not the cell network once, then I was able to authenticate successfully the regular way after that. the way I did it on my phone was to remove the sim, but on a CDMA phone like yours you could try to activate airplane mode (settings>Wireless & networks), then turn on wifi and connect to a working wifi connection, log into the google talk app, then disable airplane mode.
Click to expand...
Click to collapse
This worked perfectly for me. Couldn't log into google talk or download apps from marketplace. Used airplane mode then turned on wifi only, then connected to google talk instantly. After that, I can turn airplane mode off and log in to google talk and download apps.
[solved] talk authentication failed on android
SOLUTION:
NOTE: You WON'T lose all your installed apps if you do this (at least I didn't). However, if you clear the data for Settings, you will lose your preferences. Try doing it w/o clearing the data for settings, then if that fails do it again and clear the Settings data.
1. Go to Settings -> Applications -> Manage Applications
2. Press All (or Show All, etc.)
3. Clear Data for the following Apps (if data is clearable):
- Account and Sync Settings
- com.google.andriod.feedback
- Gmail (and Gmail Storage if it is there)
- Google Services Framework
- Google Voice
- Maps
- Market & Market Updater
- Network Location
- News and Weather
- Search
- Sound Recorder
- Talk
- TTS Service
- Voice Search
- VPN Services
- World Newspapers
- YouTube
- Settings (Settings will close when you clear its data)
I don't use the email client app (not the Gmail app but the one simply called 'Email'), so I don't know if you'll need to clear its data or not. If all else fails, try it (I imagine you'll lose any downloaded emails).
4. Clear the data for any apps associated with any of the above listed apps.
5. Clear the data for any other applications affiliated with Google or your Google account.
6. Clear the data for any applications that aren't uninstallable, i.e. 'built-in' applications.
7. Reboot and you're done. Google Talk should work correctly now.
I'm sure this is overkill. Some of these apps may not have anything to do with the problem but when I cleared the data for them and rebooted, Google Talk worked correctly. Also, I am using an Archos 70 IT so you might have some different requirements for this procedure on your phone/tablet. BTW I got the Google Talk error when I changed the password on my primary Google account.
Good luck!
madmachinist said:
I just stumbled across this thread because I was getting the same error on a Mytouch 3G slide and I found a way to fix it. all I had to do was force the phone to authenticate thru wifi and not the cell network once, then I was able to authenticate successfully the regular way after that. the way I did it on my phone was to remove the sim, but on a CDMA phone like yours you could try to activate airplane mode (settings>Wireless & networks), then turn on wifi and connect to a working wifi connection, log into the google talk app, then disable airplane mode.
Click to expand...
Click to collapse
This worked perfectly for me. Thanks so much
madmachinist said:
I just stumbled across this thread because I was getting the same error on a Mytouch 3G slide and I found a way to fix it. all I had to do was force the phone to authenticate thru wifi and not the cell network once, then I was able to authenticate successfully the regular way after that. the way I did it on my phone was to remove the sim, but on a CDMA phone like yours you could try to activate airplane mode (settings>Wireless & networks), then turn on wifi and connect to a working wifi connection, log into the google talk app, then disable airplane mode.
Click to expand...
Click to collapse
So many thanks.it's works......htc hd 2.........
I changed my email address to gmail .. killed my phone .. so I changed back to googlemail.. but.. if you write to my account .gmail.com it works .
so the only thing that has a googlemail account is the phone...
I took off the google auth, it failed once .. killed my phone.. had to go on google input my " secrete " word " and it let me in ... good idea .. but a bit a pain !!
wowser said:
i had this very problem and fortunately came across a solution courtesy of pascalsg which worked for me that was in the boyppc -shiftpda android rom for hd2. The problem with talk authentication seemed to interfere with my market downloading causing any 'starting downloads' to just hang.
First i enabled chat in the gmail account on the desktop. Then i cleared data on the phone \settings\applications\manage applications\all (for google backup transport, google partner set up, google services framework and market as per the solution above. Then i rebooted the phone. Then for some reason there was no authentication issue. I then went into the application settings of talk on the phone and turned off "automatic sign in. Now there are no repeated error messages about authentication failure and the android market works as it should.
Click to expand...
Click to collapse
ty so muchhh!
madmachinist said:
i just stumbled across this thread because i was getting the same error on a mytouch 3g slide and i found a way to fix it. All i had to do was force the phone to authenticate thru wifi and not the cell network once, then i was able to authenticate successfully the regular way after that. The way i did it on my phone was to remove the sim, but on a cdma phone like yours you could try to activate airplane mode (settings>wireless & networks), then turn on wifi and connect to a working wifi connection, log into the google talk app, then disable airplane mode.
Click to expand...
Click to collapse
thanks man !
Guys, Ive seen the other posts, about this issue, and want to know a few things.
First off I am new here, and new to phone programming and general security issues on them as well. So if I jack this up, my bad.
I have a Galaxy Note 2 AT&T SGH-I317 stock (not rooted)
Its running
android 4.1.2 kernel vers 3.0.31
build JZO54K.I317UCAMC3
(before you start with check the other posts, I have tried the reset "power, home and volume button" and chose number 4 to clear all partition cache, also ran in safe mode to see if it was a downloaded app, still didn't work) I also want to know what is causing it, before I do the "applications manager reset all apps" Got a lot of custom settings and items blocked. Don't want to redo all of it.
So as of last night I was disabling some running process in the application manager. I did it by checking on them before. But, its not like I had the OFFICIAL Droid guide to disabling stuff on your Note2. That being said I take care to do it the best I can. Before I disabled each one, I cleared the cache of each one (if it was a option) and unchecked Show notifications. Force stopped them, and disabled each one.
Starting around 2pm CST the next day, my phone started to lock up, messenger will not work, phone app crashes after every call. But I was using it all morning on twitter, and instagram with no issues. And various other will not load etc. What could cause this? and is there a official list of applications for note2 with what they do and what they control.
Short list of disabled applications from last night are
Market Feedback Agent
LogsProvider
Google Play services, and Play store.
Google Partner Setup
DRM Protected Content Storage
DioDict3services (not sure about this one)
com.google.andriod.voicesearch
com.android.providers.partnerbookmarks
Search Applications Provider, (found on android.forms to be ok to disabled)
TopicWall
Thank y'all in advanced.
matt
Guys, Ive seen the other posts, about this issue, and want to know a few things.
First off I am new here, and new to phone programming and general security issues on them as well. So if I jack this up, my bad.
I have a Galaxy Note 2 AT&T SGH-I317 stock (not rooted)
Its running
android 4.1.2 kernel vers 3.0.31
build JZO54K.I317UCAMC3
(before you start with check the other posts, I have tried the reset "power, home and volume button" and chose number 4 to clear all partition cache, also ran in safe mode to see if it was a downloaded app, still didn't work) I also want to know what is causing it, before I do the "applications manager reset all apps" Got a lot of custom settings and items blocked. Don't want to redo all of it.
So as of last night I was disabling some running process in the application manager. I did it by checking on them before. But, its not like I had the OFFICIAL Droid guide to disabling stuff on your Note2. That being said I take care to do it the best I can. Before I disabled each one, I cleared the cache of each one (if it was a option) and unchecked Show notifications. Force stopped them, and disabled each one.
Starting around 2pm CST the next day, my phone started to lock up, messenger will not work, phone app crashes after every call. But I was using it all morning on twitter, and instagram with no issues. And various other will not load etc. What could cause this? and is there a official list of applications for note2 with what they do and what they control.
Short list of disabled applications from last night are
Market Feedback Agent
LogsProvider
Google Play services, and Play store.
Google Partner Setup
DRM Protected Content Storage
DioDict3services (not sure about this one)
com.google.andriod.voicesearch
com.android.providers.partnerbookmarks
Search Applications Provider, (found on android.forms to be ok to disabled)
TopicWall
Thank y'all in advanced.
matt
Reset app preferences! Any fixes for these issues?? Have cleared cache partition,. got 2 new sim cards to no avail. Randomly mine n my husbands phones go straight to vm without ringing or showing missed calls!! Same for my son in another state. Cust svc is no help. Have cleared app preferences multi times. Anyone else with these issues?! Any help appreciated.
I had that on mine when I was running 4.3, but only with wifi calling. first random incoming calls, then all incoming calls would go straight into voice mail and then I couldn't even call out on wifi. Temporary solution was to change preferences to cellular calling from wifi calling. Then I updated to 4.4.2 (nf4) and its fixed now and it works fine with wifi calling and all. I suspected t-mo made some changes in their server software and either accidently or on purpose never tested properly with older firmware, introducing some bug, but feel free to call it wrong guess. The reason I suspected problem was on their side, was that I have not updated or changed my phone at all, since before problem started and installed probably only 1 new program, which later I deleted it as first suspect, but deleting it didn't fix the problem at all.
Did you ever install google voice? I was having similar problems because I had installed google voice, then removed it, thinking everything would be fine. It turns out you need to change something on your Google account also. There was a previous thread about google voice.
No google voice in my case. The program I installed I think it's called Wechat for text, voice and video calls over internet. I deleted it after my family came back from overseas vacation since no longer needed, but that didn't fix wifi calling until firmware update. Could have been some settings got messed up and weren't restored until update.
smaisonville said:
Did you ever install google voice? I was having similar problems because I had installed google voice, then removed it, thinking everything would be fine. It turns out you need to change something on your Google account also. There was a previous thread about google voice.
Click to expand...
Click to collapse
thanks
I reflashed firmware from SamMobile. Appears to be working better. Difficult to tell 100% yet. Appears the app prefernce requests are no longer an issue.
My phone has been wonky this week. Apps won't update, and "calendaring" services and apps not kicking off.
Blue light filter scheduled in the OS doesn't run at night now, or disable in the morning when it should.
Apps with reminders come in way late or not at all. Appointments for work alert multiple times for same event, even though dismissed. Date and time is correct on the phone.
If I reboot, the missed reminders flood in immediately.
Txt messages just sit waiting to be sent, reboot, send out. No differenence if on wifi or Cellular.
Force close the app and reopen or reboot phone, sometimes drafted messages still present and send, other times the draft is just gone.
I have tried optimized and High Performance battery modes, no difference.
Apps won't update either (22 waiting), sometimes download to 99% and just spin until I reboot, or fully download, then just sit there.
If I let the phone sit idle, notification will come up that 5 apps have updated, go to the Play Store and those same apps still show as needing to updated or being processed. Reboot, then they show updated.
I have cleared cache and storage data for the Play Store and Google Play Services, no change.
System usually has around 4.5GB Ram available. Earlier in the week I could run the device optimizer, and that would clear things up for a little bit.
Did get the security update from AT&T on Nov 1st, things were running fine before that.
Galaxy Note 10+
SM-N975U
Remaining phone details on attached screen shot.
Is this an OS issue?
Could a bad SIM cause this?
Do I have a bad phone?
I really don't want to have to factory reset the phone, just got it 3 weeks ago, any suggestions?
Factory reset is definitely the way to go. If you use a password manager, it's really not a big deal. Just make sure you backup anything not in the cloud. Short of that, start deleting apps, newest to oldest installed it updated, in hopes you find the culprit.
One thought though... if you installed the Samsung Labs stuff, try removing that first. Those seem a bit not ready for prime time.
rcobourn said:
Factory reset is definitely the way to go. If you use a password manager, it's really not a big deal. Just make sure you backup anything not in the cloud. Short of that, start deleting apps, newest to oldest installed it updated, in hopes you find the culprit.
One thought though... if you installed the Samsung Labs stuff, try removing that first. Those seem a bit not ready for prime time.
Click to expand...
Click to collapse
I have deleted all apps from this past week and don't have anything from Samsung past stock apps.
I do have everything backed up in the cloud including my 2FA/MFA authentication is backed up except 1 can't be, so that will be a manual reset.
Appreciate the reply, figured the reset is where I'm headed, just thought I would throw it out there.
Well this is beyond frustrating.
Reset to factory, phone was fine until I restored settings, then I was right back to what was happening before.
Reset phone again, only restored content, no apps or settings.
I checked Google Play and Samsung Store for updates, ran what was available.
Things were going well, I would install a few apps, configure with Logins, continue forward.
I got a message there was an update, Samsung Experience Service and it Updated automatically, then everything started again, first that no further apps will install.
I Uninstalled Samsung Experience, but it only Uninstalled the update. I tried to install another app after this, not successful, even after a reboot.
I tried to reinstall the Samsung Experience from Play Store, would not complete.
Ran the app update from the Galaxy store successfully. Rebooted phone, still no other apps will install from Google Play.
I can install from Galaxy Store without issue, but not all of my apps are available there.
Even if I reset again, that update will come into play
So frustrated right now how much time I have wasted for this phone to be rendered undependable so quickly.
I think I might try creating a new Samsung account and see if that helps.
I read many issues with restoring. Try to factory reset it without restoring anything, and setup the phone, apps, and downloading everything manually to notice if it's helps.
I ended up taking the phone into an authorized Samsung repair shop. They flashed the phone with new OS with cumulative updates. Phone has been fine since.
djwinn said:
I ended up taking the phone into an authorized Samsung repair shop. They flashed the phone with new OS with cumulative updates. Phone has been fine since.
Click to expand...
Click to collapse
Firstly,
i only saw/ read your above post (thread) now.
I'm glad you managed to sort your annoying issue out.!
What you experience, by factory resetting etc and issue still
persisted , i also experience 2 x with my older devices.
(Think it was note 5 and/or my Note 8).
Can't exactly remember issues i had, think one issue, was my Bluetooth quick setting icon kept on disappearing in the Quick toggles, and something else.
( Not similar issues , like you experienced )
Also only resolved it , by flashing relevant official stock Rom again (clean install etc.) as factory resetting failed to fix it.
Point /lesson here, is that a factory reset, does not always
help...?
Good luck.