Hey folks,
I have a strange problem with the YouTube application where I cannot get preloading to work. Essentially, I am simply checking the "Preloading subscriptions" and "Preload watch later" under the "Preloading" menu in the Settings. I understand it will download my videos once I am connected to WiFi and charging. The interesting thing is that it initially works and starts downloading the videos, and I see the green and white arrows on the videos in my channel feed indicating that the videos has been downloaded or is in the process of doing so. However, the preloaded videos will end up clearing (whether I watch them or not) at random times. I have tried different iterations of things to determine what is going on and the one definitive thing I notice that is happening is that the YouTube application is randomly signing me out. Every time I notice that the videos are gone (memory on the SD card gains about 500MB), I go into the YouTube app and the "Signing In" screen appears, and then my Channel Feed shows. Usually, YouTube is always signed in (never see the Signing In screen) and this random signing out only occurs when I enable the Preloading features, oddly. I understand why the preloaded videos get cleared, as YouTube needs to have the account logged in to know your Subscriptions and Watch Later list. Once logged out, YouTube starts cleaning out the preloaded data. This is logical, but counterproductive to this feature and seems like a bug. Yet, in my searches I have not found anyone with this similar issue. Also, I have had my device and using YouTube for a year, but never used the preloading features until last week as I just stumbled on this helpful feature.
Sorry about the long-winded description. Basically, the bottom line is that when I enable the Preloading features, it causes the YouTube app to log my account out at random times, which makes the preloading features useless. Has anyone ever had this issue and is there a solution?
I have a T-mobile Galaxy SII with the Stock non-rooted ICS 4.0.4 ROM (baseband: T989UVLI4). I have tried clearing the data on the YouTube application, uninstalled and then re-installed the updates, but so far the same behavior persists. Any help/insight would be greatly appreciated.
VHAHONGRANTC said:
Hey folks,
I have a strange problem with the YouTube application where I cannot get preloading to work. Essentially, I am simply checking the "Preloading subscriptions" and "Preload watch later" under the "Preloading" menu in the Settings. I understand it will download my videos once I am connected to WiFi and charging. The interesting thing is that it initially works and starts downloading the videos, and I see the green and white arrows on the videos in my channel feed indicating that the videos has been downloaded or is in the process of doing so. However, the preloaded videos will end up clearing (whether I watch them or not) at random times. I have tried different iterations of things to determine what is going on and the one definitive thing I notice that is happening is that the YouTube application is randomly signing me out. Every time I notice that the videos are gone (memory on the SD card gains about 500MB), I go into the YouTube app and the "Signing In" screen appears, and then my Channel Feed shows. Usually, YouTube is always signed in (never see the Signing In screen) and this random signing out only occurs when I enable the Preloading features, oddly. I understand why the preloaded videos get cleared, as YouTube needs to have the account logged in to know your Subscriptions and Watch Later list. Once logged out, YouTube starts cleaning out the preloaded data. This is logical, but counterproductive to this feature and seems like a bug. Yet, in my searches I have not found anyone with this similar issue. Also, I have had my device and using YouTube for a year, but never used the preloading features until last week as I just stumbled on this helpful feature.
Sorry about the long-winded description. Basically, the bottom line is that when I enable the Preloading features, it causes the YouTube app to log my account out at random times, which makes the preloading features useless. Has anyone ever had this issue and is there a solution?
I have a T-mobile Galaxy SII with the Stock non-rooted ICS 4.0.4 ROM (baseband: T989UVLI4). I have tried clearing the data on the YouTube application, uninstalled and then re-installed the updates, but so far the same behavior persists. Any help/insight would be greatly appreciated.
Click to expand...
Click to collapse
Did you recently update the Youtube app, because the app has had quite a bit of bugs lately. And you could try a substitute app: Tubemate that you can download on their website (google it). Tubemate lets you download youtube videos.
nivekx9 said:
Did you recently update the Youtube app, because the app has had quite a bit of bugs lately. And you could try a substitute app: Tubemate that you can download on their website (google it). Tubemate lets you download youtube videos.
Click to expand...
Click to collapse
Ah, actually that is interesting. The latest update was on 2/22/13, which I have done, and looking in the reviews on the Play Store, I see folks are having some different issues that were not present before the upgrade. One recent post from a Galaxy S3 user posted about the application randomly signing out after this update. So, perhaps that is the issue where it is just an introduced bug in this latest version. I have just noticed this now since I was just trying out Preloading the first time a few days ago and this has been the only issue I have had. I do not know if Preloading worked before the upgrade as I never enabled it before.
Thanks for the insight. :good: I will just not worry about preloading for now and wait for another update which hopefully addresses the random signing out and possibly make the preloading work.
In fact, perusing more reviews in the Play Store for the YouTube app, seems to have a lot of complaints regarding the app not staying signed in. Clearly, this is the issue that is breaking the preloading functionality. Folks are also complaining about the YouTube widget not working as well, which is also related to the account not staying signed in.
This thread can be closed.
I've posted something on android central forums, but I'm trying to figure out if I'm the only one having this issue. I recently bought a GN3, coming from a moto x (which I loved, just wanted bigger screen). I've disabled as many apps and samsung features as I can and got the phone setup as "stock" as I can get it. However, I'm seeing a HUGE amount of lag in the gallery app. I'm going to try to get another device to make a video, but it's REALLY bad. I have 2 photos on the device at the moment and it can take about 10 seconds to load one once it's tapped. Then zooming or trying to share the photo can take another 20 seconds. It's REALLY slow.
Also, it's curently using about 130mb of ram (using the built in samsung active apps) which is more than any other app currently running, but it's been as high as 500mb+ with the same 2 photos in my gallery. It almost seems like a bug / memory leak issue. I'm just wondering if I'm the ONLY one experiencing this or it's a global issue.
I've done all updates available so it's running 4.4.2 with the VOLTE update. I can't find any other posts specifically related to the gallery app.
Just thought I'd mention, I don't like the gallery app and have no need for it, except the samsung camera ONLY seems to work with that app, not google photos which is what I was using on my moto x.
Before anyone asks, I've tried pretty much everything you can think of related to clearing cache, data, rebooting, and I'm not syncing picasa web albums. I don't use facebook or any other services that would display through gallery.
Any thoughts?? This is a pretty annoying bug for an otherwise excellent phone.
***UPDATE 8-10-14***
This seems to be a bug with samsungs nearby services services and DLNA servers. I'm running Plex on my local network and every time I open gallery it looks like it's trying to contact / sync something with Plex. I'm not serving photo's so I'm not sure exactly what it's trying to do but it's quite annoying. It doesn't look like there's any fix on the phone itself unless you are rooted and you can disable the service. The only other option is turning off DLNA in plex or turning off UPNP on router. Just thought I'd share if anyone else was experiencing the same issue.
hey guys, am having serious problem from last 4-5 days. Apps on my galaxy n7100 are not working properly/completely when i use home wifi, i get below mentioned problems for specific apps:
playstore: check your connection and try again
facebook: error loading news feed, tap to retry
gmail: not syncing and even not updating , in other words not working
whatsapp: sometimes i get notifications for new messages/calls but sometimes not, and when i open the app itself i get the notifications
facebook messenger: unable to login, but once i login using any other wifi, now i get messages
similar things are with many other apps like pages manager, snapchat etc.
Hike is working fine! (indian messenger app)
i got this problem first time from facebook messenger, it wasn't loading new messages, then suddenly facebook stopped loading and finally play store and everything else.
i tried updating all apps, uninstalling and reintsalling these apps, uninstall and reinstall play store app completely [removed even factory version and used an olde backup i had on my pc to install it again] , but nothing worked!!!
is there any serious issue with android going on these days or what?
am using no proxy server nothing on my router, my PC and laptop are working fine over my home wifi, even many other apps are working on phone and internet is working, but the problem is with some of these apps. Any help is appreciated.
Thanks
desi indian said:
hey guys, am having serious problem from last 4-5 days. Apps on my galaxy n7100 are not working properly/completely when i use home wifi, i get below mentioned problems for specific apps:
playstore: check your connection and try again
facebook: error loading news feed, tap to retry
gmail: not syncing and even not updating , in other words not working
whatsapp: sometimes i get notifications for new messages/calls but sometimes not, and when i open the app itself i get the notifications
facebook messenger: unable to login, but once i login using any other wifi, now i get messages
similar things are with many other apps like pages manager, snapchat etc.
Hike is working fine! (indian messenger app)
i got this problem first time from facebook messenger, it wasn't loading new messages, then suddenly facebook stopped loading and finally play store and everything else.
i tried updating all apps, uninstalling and reintsalling these apps, uninstall and reinstall play store app completely [removed even factory version and used an olde backup i had on my pc to install it again] , but nothing worked!!!
is there any serious issue with android going on these days or what?
am using no proxy server nothing on my router, my PC and laptop are working fine over my home wifi, even many other apps are working on phone and internet is working, but the problem is with some of these apps. Any help is appreciated.
Thanks
Click to expand...
Click to collapse
Start with restarting modem, then turn off sync and see if something changes.
There is also option to turn off wifi power saving in service menu (it was somewhere in forum).
Go as close to modem as possible.
yaro666 said:
Start with restarting modem, then turn off sync and see if something changes.
There is also option to turn off wifi power saving in service menu (it was somewhere in forum).
Go as close to modem as possible.
Click to expand...
Click to collapse
no change :/
i already did modem resetting, restarting and even allocated dedicated IP for the android device. but nothing happens, though i found a small thing, when i restart modem, things work and i get push messages/notifications for a very small amount time say 4-5 seconds thats it!
Not sure what has happened (there haven't been any OTA updates), but my device crashes anytime I open things like Phone, Messenger, Contacts, and a few apps that integrate with those services and some that do not. I am on official with no root and changed nothing since my last time using it. Is anyone else having these random issues? Really not wanting to factory reset this thing.
My Fire Phone has the same issue. It start doing it a few weeks ago. It seemed like it was only apps that have some relationship to Contact data. WhatsApp, all contact apps, all phone apps, dialer apps, etc.
I ended up reseting the phone and starting from scratch. The issue seemed to be fixed. Today I use the phone in the morning, and it was fine. I pick it up to use some hours later, and the default launcher (Arrow Launcher) would crash every two seconds. I had to uninstall it from the OS Settings, and then pick another launcher. The other launchers are fine, but it was back to the same old story... opening any app that has a relationship to contacts data crashes.
Did you ever find a solution or a cause?
I never found a solution. My phone is sitting on my desk waiting to be used again. I thought that I would for sure be able to reinstall a non-damaged APK for the contacts application on the fire phone, but I haven't found a way. There has to be a way of fixing this issue without doing a clean install.
How to fix Crashing System Apps on your Amazon Fire Phone
I figured out how to fix this issue with the help of the amazon customer support team. I created a short video on youtube which should be able to help. Video can be found by googling "How to fix Crashing System Apps on your Amazon Fire Phone" or by copying and pasting the following link without quotes "bit.ly/2vSKcYn"
AndroidWelcome said:
My Fire Phone has the same issue. It start doing it a few weeks ago. It seemed like it was only apps that have some relationship to Contact data. WhatsApp, all contact apps, all phone apps, dialer apps, etc.
I ended up reseting the phone and starting from scratch. The issue seemed to be fixed. Today I use the phone in the morning, and it was fine. I pick it up to use some hours later, and the default launcher (Arrow Launcher) would crash every two seconds. I had to uninstall it from the OS Settings, and then pick another launcher. The other launchers are fine, but it was back to the same old story... opening any app that has a relationship to contacts data crashes.
Did you ever find a solution or a cause?
Click to expand...
Click to collapse
I figured out how to fix this issue with the help of the amazon customer support team. I created a short video on youtube which should be able to help. Video can be found by googling "How to fix Crashing System Apps on your Amazon Fire Phone" or by copying and pasting the following link without quotes "bit.ly/2vSKcYn"
In the settings menu in manage applications switch to all applications and look for content management services application. Open ot and clear the cache and the data. I think the problem will be solved.
Found a solution ??
Ztcc said:
Not sure what has happened (there haven't been any OTA updates), but my device crashes anytime I open things like Phone, Messenger, Contacts, and a few apps that integrate with those services and some that do not. I am on official with no root and changed nothing since my last time using it. Is anyone else having these random issues? Really not wanting to factory reset this thing.
Click to expand...
Click to collapse
Dear... I had same issue....
But finally I have found a crazy solution.... that is "uninstall all Fire Phone Updates" and at the end clear and clear data and force stop " content management services"
Hold power button for at least 40 sec.... after rebooting you phone gonna be fixed...
Sorry for bad English....?
100% smoothly working... let's kick the problems???
Doesn't work. I'm having the exact same issue. Tried all solutions here but they did not work. On the last solution though, how do you uninstall all fire phone updates?? Thanks!
Anyhuman86 said:
Doesn't work. I'm having the exact same issue. Tried all solutions here but they did not work. On the last solution though, how do you uninstall all fire phone updates?? Thanks!
Click to expand...
Click to collapse
Dude.. Simply go the settings . Click on application then manage applications, select filter "downloaded".. then you will see system downloaded applications... click on every single system app nd uninstall updates... After all, being system uninstalled updates, again chose filter to "All" then search for "content management services" click on it... do clear cache, clear data, and force stop... now hold power+vol down button for at least 40 seconds... problem fixed
That fix didn't work for me. Anyone else have any ideas?
Maybe it is DIGITS? or iCloud sync?
I had the same problem, and the instructions above did not fix the situation for me, either, at least after just a couple of tries. However, I have 2 Fire Phones, and the other one was fine when I booted it from a month-long (or more) slumber. Then I did a few things to update it a bit and then it was also not fine, so something recent is causing the problem. But I do not know which of the "few things" messed up the 2nd phone. Maybe just being connected to the internet for a few minutes after a new boot from having been off for a while. I did not try to fix Phone 2 because clearing the data for Content Management Service will mess up all my app organization, removing them from folders, which is a huge pain to reorganize (well over 100 apps).
UPDATE: I shortened my long post. I had suspected either T-Mobile DIGITS or iCloud CardDav sync issue, or some other process that writes to the content management cache/data with each boot (since those processes launch with each boot), which I thought was why the fix did not immediately work on my phone. But now I think I figured it out. I made a new post since I can't edit the title of this one. But neither DIGITS nor iCloud was causing the issue. Sorry for so many "trouble-shooting" posts. I was thinking maybe others with crashes are using the same apps I suspected.
Android bug is the issue; need to delete a few apps
I think I figured out one issue which can cause this problem, which is not really a Fire Phone problem but an Android problem, at least with older version of Android and its Fire OS derivative. If you google the issue without restricting to Fire Phone, you'll see this is a common problem.
The issue is having too many apps installed -- even if you have plenty of space for them. I'm going from memory (too lazy to search again) but it seems android has a numbering system for the services within apps, but the numbering system has finite available numbers, so if you have too many apps (say, over 100 like I did), especially ones that use numerous services (and therefore numerous spots within the numbering system), then the OS can't handle that. So the solution is to delete some of your apps. Some apps will have a bigger impact than others.
So, this was the reason why one of the earlier posters said it fixed the issue when deleting "updates" to system apps. These updates are usually new installs that are used instead of the app that came with the phone which is "inactivated," so they take up spots within the numbering system just like any new install. But it actually does not matter which particular app you delete, so just delete ones you don't use.
Also, this was the reason why my Fire Phone 2, like my Fire Phone 1, went bad shortly after I booted it and did some stuff to it. That stuff was to "sync" my setup with Fire Phone 1, since I keep the two almost the same. I install almost the same apps and organize them the same way, so if a phone breaks or I don't have time to charge the battery, I can just swap in my SIM to a working phone and it is up-to-date and ready to go. Perfect backup system. But this means they were both similarly maxed out with apps, and when I added a few more to Phone 2, it developed the same issue. I believe I updated Outlook from Amazon App Store, and OneDrive from Google Play Store (I think I had installed OneDrive from Amazon store but it is no longer available there). And I added a couple of other apps in addition, like Microsoft Translator; nothing with contact links. So, not major changes.
Problem is, even if you uninstall a bunch of software, you'll still need to clear the data from Content Management Services, following the instructions in the YouTube vid posted earlier. Which is a pain if you have a lot of apps, because you have to organize them fresh.
UPDATE: My issue was not yet really fixed. While trouble shooting, I disabled Contacts Storage, and that actually prevents crashes even before deleting the excess apps. (It then seems to disappear from the list of apps but actually it is there: Need to scroll to the very bottom of the long applications list.) Re-enabling Contacts Storage brings back the crashes. But then I cleared its cash/data and force quit, and cleared just the cache (not data) in Content Management Services, and did the long press on the power button. Now it seems to be fixed.
So, it seems Contacts Storage was an important culprit.
I still love the Fire Phone but I'm stunned at how buggy Android is (or was, back in 4.4).
Maybe a Telegram or Vonage update initiated the problem
I was able to fix my 2nd Fire Phone without clearing data from Content Management Services (I did clear cache and force quit, then long press power). And before that I also cleared Contacts Storage and force quit. This was super nice because I did not have to organize all my apps from scratch.
However, my first try of the above did not fix. I then deleted Telegram and Vonage, and then repeated the above procedures, and now my 2nd phone is fixed too.
I had also deleted Telegram and Vonage from Fire 1 when I was culling apps, so now I'm wondering if one of those was the issue that messed things up. I've had them on my phones for a long time but did recent updates on Google Play Store. I do not use these apps but have them just in case an acquaintance prefers them for messaging, but maybe an initial launch and setup has some associated process launch on each boot.
So now I'm not sure what caused my problem; an app update or too many apps or a combination of the two??
I'm thinking it is not a good idea to install calling apps on the Fire. It had its own version of Skype and so maybe calling apps need to be somehow adjusted for Fire OS. (And Skype on Fire Phone is no longer officially supported, even though Android 4.4 is.)
UPDATE: Reinstalling Telegram does not reproduce the issue. And in addition to Telegram and Vonage, I had removed some other apps. I did not retest with Vonage but Telegram is definitely NOT the issue. At least the version that's in Play Store as of this Edit, which is July 8 2018.
It is Microsoft OneDrive that's causing the issue
I figured out the issue, at least in my case. The newest version of Microsoft OneDrive from Google Play Store is causing the problem. It is version 4.15, from Sept 2017, but I take a while to update apps from Play Store sometimes, and so it wasn't causing an issue until I recently updated it. I can reproduce the issue. The app has other weird problems like its icon disappearing. Also, the version from Amazon App Store no longer shows up (but it tries to "update" my Google Play version since the version numbers don't match). That version now fails to install, so it is probably missing from Amazon servers. Anyway, if I download latest from Google Play, it does not cause the issue until I launch and sign in. Then Contacts and Phone will crash. Then when I first clear all its data and then uninstall, the Phone and Contacts no longer crash. OneDrive permissions includes contacts, so it does something to contacts data that causes Contacts and stuff using it to crash. I hope Microsoft will fix this and put OneDrive back in Amazon Store, because OneNote needs it. I had both OneNote and OneDrive from Play Store because the Amazon App Store versions were both older. But both are now missing when I search the Amazon App Store with my phone. So these Microsoft apps are no good on Fire Phone (and maybe other Fire OS?) for the time being.
It' enough to disable Contact Storage app to stop Dialer from crashing. So now we have dialer with no contacts and history I Hope someone will resolve this issue.
Luca7007 said:
It' enough to disable Contact Storage app to stop Dialer from crashing. So now we have dialer with no contacts and history I Hope someone will resolve this issue.
Click to expand...
Click to collapse
I think the issue is in part too many apps for this version of Android, especially bigger ones with numerous processes. AND communication apps from Google Play Store that launch automatically upon reboot and write to contacts.
I finally have both phones working nicely. I just backed up and then deleted a bunch of apps that I was not using. But that alone may not have been my biggest issue. It seems that at least the newest versions of communication apps from Google Play Store cause this problem, even after I had culled my apps. For example Signal seems to have caused the problem, but for some reason only if I was using the CardDav-sync app (to sync my iCloud contacts). Once I uninstalled Signal, all is working fine. I have my contacts synced from iCloud now, and nothing is crashing. So it is not simply a high app count issue, though maybe it is a combination of problems.
Anyway, you do not have to disable Contacts Storage to use your phone. I did not even need to long-press (soft reset) or clear cache for Content Management Services. I just uninstalled Signal, then cleared cache and data for Contacts Storage and then did a regular restart, and the Phone app and Contacts are no longer crashing.
Recently, certain apps that I have downloaded or that have updated on my Wileyfox Swift have not been working for me. For example Snapchat, Spotify and recently whatsapp have been downloaded on my phone however one day when I went to open them, they would no longer open. I tried uninstalling and reinstalling them, rebooting my phone and even going to factory settings however none of these appeared to have worked. Noticeably, these appear to have happened after certain updates by the apps themselves, for example snapchat and whatsapp both updated and straight after I couldn't open the app. Any ideas of how to fix this because it seems to be happening more and more frequently and is happening to apps, especially whatsapp, which I had previously relied on to communicate with friends and family.
Any help would be much appreciated!
eddiebaby888 said:
Recently, certain apps that I have downloaded or that have updated on my Wileyfox Swift have not been working for me. For example Snapchat, Spotify and recently whatsapp have been downloaded on my phone however one day when I went to open them, they would no longer open. I tried uninstalling and reinstalling them, rebooting my phone and even going to factory settings however none of these appeared to have worked. Noticeably, these appear to have happened after certain updates by the apps themselves, for example snapchat and whatsapp both updated and straight after I couldn't open the app. Any ideas of how to fix this because it seems to be happening more and more frequently and is happening to apps, especially whatsapp, which I had previously relied on to communicate with friends and family.
Any help would be much appreciated!
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Click to collapse
Hi, Sorry I can't help you but it happened exactly the same to me 2 days ago, and I did the same steps than you. Did you solve it by any chance?, Many thanks in advance.
Patri