Error code 976 google play store - ZenFone 2 Q&A, Help & Troubleshooting

Has anyone encountered such? If yes what was the fix.
Thanks in advance.

Need a fix for this as well, please anyone?

Are you running stock or a custom rom?

https://www.androidpit.com/forum/597999/how-to-solve-google-play-error-927
The first solution worked for me.

Sometimes the first solution worked for me, but since I was working with custom roms I reflashed gapps and had no problem after that.

Tried those fixes above and when I went to remove Google account and clear the data and then re-add Google account it stays on "Checking Info" screen and does nothing, now I'm truly locked out...
I'm on stock rooted Rom
Ww_2.20.40.139

gh0st- said:
Has anyone encountered such? If yes what was the fix.
Thanks in advance.
Click to expand...
Click to collapse
Can u share theme navbar...
Thanks

Jaysmith696 said:
Tried those fixes above and when I went to remove Google account and clear the data and then re-add Google account it stays on "Checking Info" screen and does nothing, now I'm truly locked out...
I'm on stock rooted Rom
Ww_2.20.40.139
Click to expand...
Click to collapse
Have you made any progress?

Related

Google Play store 3.9.16

Well here is my problem, i hope you all can help me out.
When i have a app that needs updated i click on update, it goes to it asks the normal questions and when i click download then i get google play store has stopped working, only way to get it to work again is clear data, then i try again and same problem. I have fixed permissions and uninstalled and reinstalled many times. I am running ICS 4.0.4. I sure hope someone can shed some light on this for me please. Thanks.
partyman1971 said:
Well here is my problem, i hope you all can help me out.
When i have a app that needs updated i click on update, it goes to it asks the normal questions and when i click download then i get google play store has stopped working, only way to get it to work again is clear data, then i try again and same problem. I have fixed permissions and uninstalled and reinstalled many times. I am running ICS 4.0.4. I sure hope someone can shed some light on this for me please. Thanks.
Click to expand...
Click to collapse
Try reinstalling the rom,without wiping anything.If that doesnt work find another playstore.apk.
Diablo67 said:
Try reinstalling the rom,without wiping anything.If that doesnt work find another playstore.apk.
Click to expand...
Click to collapse
Well that did the trick, re installing the ROM. Thanks Diablo.
Mod can you please close this thread? Thanks

[Q] Can't Sign Into Google Account CyanogenMod Nightly 10-31

At first My Play Store App disappeared. So I factory reset thinking that'll solve the problem. Now I cant even sign into my account. In setup>>>Accounts>>> Theres no option for Google Account... Can any one help me with this?
bump....
Symbian_Black said:
At first My Play Store App disappeared. So I factory reset thinking that'll solve the problem. Now I cant even sign into my account. In setup>>>Accounts>>> Theres no option for Google Account... Can any one help me with this?
Click to expand...
Click to collapse
If you open the play store it should give you the option to sign in.
scottdanpor said:
If you open the play store it should give you the option to sign in.
Click to expand...
Click to collapse
i wont connect to the internet
Symbian_Black said:
i wont connect to the internet
Click to expand...
Click to collapse
Wifi or Mobile? Did your APN get removed maybe?
scottdanpor said:
Wifi or Mobile? Did your APN get removed maybe?
Click to expand...
Click to collapse
WiFi
Symbian_Black said:
WiFi
Click to expand...
Click to collapse
Very strange. No idea why it wouldn't connect over wifi.
scottdanpor said:
Very strange. No idea why it wouldn't connect over wifi.
Click to expand...
Click to collapse
Basically I can't even sign into google
Symbian_Black said:
Basically I can't even sign into google
Click to expand...
Click to collapse
bump....
Flash GApps
Symbian_Black said:
At first My Play Store App disappeared. So I factory reset thinking that'll solve the problem. Now I cant even sign into my account. In setup>>>Accounts>>> Theres no option for Google Account... Can any one help me with this?
Click to expand...
Click to collapse
You have to install the Gapps zip! When you install this you'll have access to Play Store, as well as adding any Google accounts you may have. It's generally a must-do after flashing. Hope it helps!
The Cyanogenmod Wiki Page for "Google Apps" contains links to the download based on your CM version. Search for "Cyanogenmod Wiki gapps" on Google and it's the first result. I unfortunately can't link to it because this is my first forum post.

[Q] Installing Google Play Store

I received a version of the zenfone 2 ZE551ML without the google play store. Can someone help me figure out how to install it?
try it now: https://docs.google.com/file/d/0B1MstkwW0vJ7ZU9ORTg0c2lWalU/edit
Just want to check what this is before installing it.
Phone is currently bricked in an effort to root. Any advice?
virajmahesh said:
I received a version of the zenfone 2 ZE551ML without the google play store. Can someone help me figure out how to install it?
Click to expand...
Click to collapse
From where did you buy it? Does your phone have other google apps like gmail, g+, google maps etc?
You can download the latest playstore (Version 5.4.12) from the attachment provided below..Transfer it to the phone and enable unknown sources...Install apk normally..
The apk/file provided by @a76vna is google installer...It will help you download all the apps made by google (Only google apps ; No third party apps can be downloaded from it)\
Please tell us how did it brick..Is it stuck on bootloop??...You can revive the phone by downloading and flashing the stock rom from official Asus website...
virajmahesh said:
Just want to check what this is before installing it.
Phone is currently bricked in an effort to root. Any advice?
Click to expand...
Click to collapse
How is it bricked, can you elaborate?
Sent from my Nexus 7
Sorry for the short post.
The phone was stuck in a boot loop. It would show the ASUS logo, then the spinning wheel.
Turns out the problem was that I was trying to flash the .11 version of the pre root image instead of the .13
Flashing the .13 version fixed the boot loop and also installed all the google apps! So both problems are solved now.
I was able to install all the gapps using this method.
I found the google installer for the miui and than it worked flawlessly.
http://www.technobuzz.net/proper-way-install-google-play-store-mi3-mi4-redmi-1s/
---------- Post added at 05:08 PM ---------- Previous post was at 05:01 PM ----------
isshah said:
I found the google installer for the miui and than it worked flawlessly.
http://www.technobuzz.net/proper-way-install-google-play-store-mi3-mi4-redmi-1s/
Click to expand...
Click to collapse
I did side load the google installer on the phone than follwed the above guide to install it.
Now if anyone know hows to get the CN version to work on US LTE i will be most grateful.
mhp1995 said:
From where did you buy it? Does your phone have other google apps like gmail, g+, google maps etc?
You can download the latest playstore (Version 5.4.12) from the attachment provided below..Transfer it to the phone and enable unknown sources...Install apk normally..
The apk/file provided by @a76vna is google installer...It will help you download all the apps made by google (Only google apps ; No third party apps can be downloaded from it)\
Please tell us how did it brick..Is it stuck on bootloop??...You can revive the phone by downloading and flashing the stock rom from official Asus website...
Click to expand...
Click to collapse
Any changes you know where I can get the correct Google Play Services for the zenfone 2? I tried all sorts different version and nothing works. Every time I install it I just keep getting the message "Unfortunately google play store has stopped". I tried all sorts of different things to get it to work but its still not working. Right now I have it uninstalled by factory data resetting the phone. I downloaded the attachment you had and every time I open it it just close back and no errors. If anyone has any suggestions for me would be much appreciated.
Thanks
AKman1984 said:
Any changes you know where I can get the correct Google Play Services for the zenfone 2? I tried all sorts different version and nothing works. Every time I install it I just keep getting the message "Unfortunately google play store has stopped". I tried all sorts of different things to get it to work but its still not working. Right now I have it uninstalled by factory data resetting the phone. I downloaded the attachment you had and every time I open it it just close back and no errors. If anyone has any suggestions for me would be much appreciated.
Thanks
Click to expand...
Click to collapse
Never mind I fixed if anyone want to know what I did just ask.
AKman1984 said:
Never mind I fixed if anyone want to know what I did just ask.
Click to expand...
Click to collapse
Thats great :good: Can u tell us how u solved it? It may help other people with the same problem as well
mhp1995 said:
Thats great :good: Can u tell us how u solved it? It may help other people with the same problem as well
Click to expand...
Click to collapse
Will do. Some of you might already know this trick but ill tell you what I did. You need to uninstall google play store and google play services I could not do it from the phones options so I had to factory data reset my phone. To do so go to settings > Backup & reset > Factory data reset Note : This will erase all your data on your phone. I did not back up my data or turn on any of the options in the backup & reset. Ones you are done with the factory data reset check if you any google apps installed on the phone. If you do then try to find a way to uninstall them I don't know how. If you don't have them installed then go to settings > security > tun on unknown sources. Then go to your browser on the phone and go to m.app.mi.com then click on the green button at the top right hand side it will start downing Xiaomi market. When you have the app installed on to your phone open it and search google. You should get a button that says "search other markets" if you do click it. You need to find the right now I can't post pics so do a search for Xiaomi google installer in google images and you see it . This should install google installer, ones its done installing open google installer and install google play store you should know and see the icon for it. You will get a prompt saying install google services framework click ok. Then you should see "Google Services Framework" ,"Google Account Manager" , and two different google play icons. On the bottom there is a install all button click it. You will get another prompt just click continue and just keep hitting next and install ones you get prompted. That it you should have everything working now hope that helps.
PS: I know this is a long away to do it. You can just download for the 4 apps and transferring them to your phone internal drive and installing them. You could do that but that's not what I did.
........
AKman1984 said:
Will do. Some of you might already know this trick but ill tell you what I did. You need to uninstall google play store and google play services I could not do it from the phones options so I had to factory data reset my phone. To do so go to settings > Backup & reset > Factory data reset Note : This will erase all your data on your phone. I did not back up my data or turn on any of the options in the backup & reset. Ones you are done with the factory data reset check if you any google apps installed on the phone. If you do then try to find a way to uninstall them I don't know how. If you don't have them installed then go to settings > security > tun on unknown sources. Then go to your browser on the phone and go to m.app.mi.com then click on the green button at the top right hand side it will start downing Xiaomi market. When you have the app installed on to your phone open it and search google. You should get a button that says "search other markets" if you do click it. You need to find the right now I can't post pics so do a search for Xiaomi google installer in google images and you see it . This should install google installer, ones its done installing open google installer and install google play store you should know and see the icon for it. You will get a prompt saying install google services framework click ok. Then you should see "Google Services Framework" ,"Google Account Manager" , and two different google play icons. On the bottom there is a install all button click it. You will get another prompt just click continue and just keep hitting next and install ones you get prompted. That it you should have everything working now hope that helps.
PS: I know this is a long away to do it. You can just download for the 4 apps and transferring them to your phone internal drive and installing them. You could do that but that's not what I did.
Click to expand...
Click to collapse
this ways dont work on zenfone 2
SAMAN_SAM said:
this ways dont work on zenfone 2
Click to expand...
Click to collapse
I did this one a zenfone 2 (ZE551ML) model ASUS_Z00ADB. Was there a part that you got stuck on?
Try with gapps
Sent from my ASUS_Z00AD using XDA Free mobile app
a76vna said:
try it now
mhp1995 said:
From where did you buy it? Does your phone have other google apps like gmail, g+, google maps etc?
You can download the latest playstore (Version 5.4.12) from the attachment provided below..Transfer it to the phone and enable unknown sources...Install apk normally..
The apk/file provided by @a76vna is google installer...It will help you download all the apps made by google (Only google apps ; No third party apps can be downloaded from it)\
Please tell us how did it brick..Is it stuck on bootloop??...You can revive the phone by downloading and flashing the stock rom from official Asus website...
Click to expand...
Click to collapse
Hey,
I Have Downloading issue when using @a76vna google installer .apk
i'm on China and using VPN in orde to download apps from Play Store,
In My SM-N900 everything works well with VPN.
Please Advice, this is the only problem i have with the device right now.
My Model:
ZE551ML running on last firmware update: MR5-LRX21V.CN
Click to expand...
Click to collapse
Oria Maymon said:
a76vna said:
try it now
Hey,
I Have Downloading issue when using @a76vna google installer .apk
i'm on China and using VPN in orde to download apps from Play Store,
In My SM-N900 everything works well with VPN.
Please Advice, this is the only problem i have with the device right now.
My Model:
ZE551ML running on last firmware update: MR5-LRX21V.CN
Click to expand...
Click to collapse
Just see my guide here http://forum.xda-developers.com/zenfone2/general/asus-zenfone-2-flashing-recovery-mode-t3096596
See Changing CN version to WW version...flash the WW version and you wont have any of this problem...You will have access to phone just like everyone in the world has with googgle apps pre-installed and you dont have to use VPN and stuff for anything
Click to expand...
Click to collapse
mhp1995 said:
Oria Maymon said:
Just see my guide here http://forum.xda-developers.com/zenfone2/general/asus-zenfone-2-flashing-recovery-mode-t3096596
See Changing CN version to WW version...flash the WW version and you wont have any of this problem...You will have access to phone just like everyone in the world has with googgle apps pre-installed and you dont have to use VPN and stuff for anything
Click to expand...
Click to collapse
You are wrong.
in China there is an Block when trying to use google services, Have to Use VPN.
But, Thanks.
I Will try
Click to expand...
Click to collapse
Oria Maymon said:
mhp1995 said:
You are wrong.
in China there is an Block when trying to use google services, Have to Use VPN.
But, Thanks.
I Will try
Click to expand...
Click to collapse
are you rooted?? maybe u can try proxy..i am sorry i cant think of anything else... btw what downloading issues? what does the phone say?
Click to expand...
Click to collapse
Please share your method of porting google play with Asus Zenfone 2
AKman1984 said:
Never mind I fixed if anyone want to know what I did just ask.
Click to expand...
Click to collapse
I am also stuck with the same problem as you. I rooted my phone with pre rooted app and it is chinese version. I dearly want Google Play. Kindly help.
google installer
so many people told about many things, but no one gave easy solution......I just installed Google installer_1.3_9.apk...thats it...now I can access google items in my Asus Zenphone 551ml...

Play store not downloading after nougat update

Everything works fine on nougat and no issues with downloading on browsers,except that play store stopped installing apps, it keeps saying downloading but never starts the download...
Any help would be much appreciated....
FIX - UNINSTALL TRUECALLER AND STAY CONNECTED WITH PLAYSTORE
FIXED
below steps fixes the issue with play store
1. boot to recovery
2. wipe cache/dalvik and reboot
3. goto settings->apps
4. clear data and cache on play services and play store
@kpmohamedhussain Can you tell exact steps as below steps does not work for me...
kpmohamedhussain said:
below steps fixes the issue with play store
1. boot to recovery
2. wipe cache/dalvik and reboot
3. goto settings->apps
4. clear data and cache on play services and play store
Click to expand...
Click to collapse
It might be related to Google..clearing cache won't solve this
are you using data on a roaming network ?
nishidr14 said:
@kpmohamedhussain Can you tell exact steps as below steps does not work for me...
Click to expand...
Click to collapse
This is exactly the steps I followed and worked straight away....
kpmohamedhussain said:
This is exactly the steps I followed and worked straight away....
Click to expand...
Click to collapse
Just remembered one more extra step, remove google account and re-add via play store....
loynaveen said:
are you using data on a roaming network ?
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Click to collapse
yes and this happens with mobile data while in national roaming and not is general, whatever the solutions people are posting here, nothing fixes the issue.
manishsoni7689 said:
yes and this happens with mobile data while in national roaming and not is general, whatever the solutions people are posting here, nothing fixes the issue.
Click to expand...
Click to collapse
It might be just a maintenance Google's working on.. Give it a few more hours
Everything works fine with mm roms. I got this issue on nought roms only, cm14 has it too.
Sent from my ONEPLUS A3003 using Tapatalk
It's working fine for me now. I didn't removed my G account.
Same problem here. clearing cache, relinking gaccount doesn't help. Interestingly he was able to download all apps from backup, however updating one app does not work (android system webview). error 492
manishsoni7689 said:
yes and this happens with mobile data while in national roaming and not is general, whatever the solutions people are posting here, nothing fixes the issue.
Click to expand...
Click to collapse
it was a bug in nougat! so I doubt it will work. No temporary solutions work. some say turning on battery saver let's them download. keep trying if u get any fix. Or else u have to have a WiFi network to download the apps from play store !
loynaveen said:
it was a bug in nougat! so I doubt it will work. No temporary solutions work. some say turning on battery saver let's them download. keep trying if u get any fix. Or else u have to have a WiFi network to download the apps from play store !
Click to expand...
Click to collapse
Mobile data turned off, roaming is off, connected to wifi still no downloads from play store...
kpmohamedhussain said:
Mobile data turned off, roaming is off, connected to wifi still no downloads from play store...
Click to expand...
Click to collapse
did u try switching on battery saver ? did that trick work?
n btw do u have an unlocked bootloader and have you flashed custom roms before coming back to official nougat?
loynaveen said:
did u try switching on battery saver ? did that trick work?
n btw do u have an unlocked bootloader and have you flashed custom roms before coming back to official nougat?
Click to expand...
Click to collapse
Yeah tried battery saver, no joy... Yes bootloader u locked, no custom roms, coming from 3.2.8... It was not working on 1st after upgrading to nougat, then all working fine yesterday, stopped again today.... Any known issue with nougat....
Anyone has any fix or a work around may be....
yep this was the solution for me: https://forum.xda-developers.com/showthread.php?t=2222297
eikaramba said:
yep this was the solution for me: https://forum.xda-developers.com/showthread.php?t=2222297
Click to expand...
Click to collapse
Did you sideload nougat?
kpmohamedhussain said:
Yeah tried battery saver, no joy... Yes bootloader u locked, no custom roms, coming from 3.2.8... It was not working on 1st after upgrading to nougat, then all working fine yesterday, stopped again today.... Any known issue with nougat....
Click to expand...
Click to collapse
if you have the time and patience, try clean flashing or sideloading and then factory resetting the cell and starting fresh ! might be then you have some luck ! nothing wrong in trying to start all over again if u have the time ?

moto g5 stuck on checking info

My Google account was acting strange such as the email not coming in and playstore not working so I removed it so I could re put it in. Now when I try to sign in I stay on checking info. Is there a way around this?
O.P.P said:
My Google account was acting strange such as the email not coming in and playstore not working so I removed it so I could re put it in. Now when I try to sign in I stay on checking info. Is there a way around this?
Click to expand...
Click to collapse
You could try a factory reset.it could solve your problem.
riyan65 said:
You could try a factory reset.it could solve your problem.
Click to expand...
Click to collapse
I know I'm late on this post but I tried that and still same problem
O.P.P said:
I know I'm late on this post but I tried that and still same problem
Click to expand...
Click to collapse
Custom rom or stock unmodified?
If custom rom or stock
Clear the data of all Google apps including
Google Playstore
Google play services
Google
Google Services framework (requires you to show system apps)
For custom rom only if the above doesn't work re-flash gapps and if you get force closes do the above again
Once done restart phone
This is assuming you have all the correct Google apps & framework

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