[Q] Connection blocked by the provider? - ZenFone 2 Q&A, Help & Troubleshooting

Hi guys... Im from Panama and i have a question let tell a little background
Here in Panama we have 2 providers that have LTE and uses band 28 this is why i bought my zenfone from taiwan with band 28 reception... this is the problem i put my sim card from one of the provider and guess what didnt got LTE and they told me is becuase is my phone that is not allow in their network (they are selling phone which is LTE ready according to them) But i friend of my put his simcard of his samsung S6 from the second company (uses the same 28 band) and my phone got LTE rightaway... So is somthing the provider can do to stop phones coming from outside getting LTE? Right now my phone is getting HSPA+ that is H+ but nothing else
And in the screenshot my phone is detecting the network which is the first LTE that you see. The second LTE with Forbidden is from the other company from which my friend have his simcard..
Thanks for the help

Related

Unlocked Issues

I have an HTC TouchPro 2 that I bought from T-Mobile here in the US. While I now have an account with T-Mobile, I was able to get this with no contractual committment. I also happen to have an AT&T Fuze with an account at AT&T. Originally, I wanted to move my cell service to T-Mobile, as I can get the same service for about $30-$40 less per month from T-Mobile than I pay AT&T. However, I have discovered that T-Mobile does not have nearly the data network speed that AT&T does. I can get 3G from T-Mobile, but not nearly as widely as I can with my AT&T phone and service. Consequently, I would like to convert the phone to AT&T. I have unlocked the phone, and upon moving the SIM card from the Fuze to the TP2 I can make AT&T calls with my AT&T number, but moving the SIM card doesn't get me connected to the AT&T data network. I finally figured out how to connect, but I can't get 3G to work.
Does anyone know how to solve this problem?
AT&T and T-Mobile use different 3G frequencies. So your T-Mobile TP2 is not compatible with AT&T 3g frequencies. The best you will get with your AT&T sim in there is EDGE.
Same problem in Oz...
Telstra uses Next-g network - 850Mhz...
Everyone else uses 3G - 900Mhz...
We have the Touchpro 2 Model 7373 (3G) and the 7381 (Next-G)...
Telstra sim in a 7373 variant means edge service but another carrier uses 3G.
Vice Versa in a 7381 model...
Bloody annoying... Should use ALL frequencies, that would be easier, especially as it say 850 - 1800 Mhz on the band page...
Oh, well....
Not exactly what I had hoped to hear. Thanks for the answer. I guess my next step should be to see if there is any hope for T-Mobile to improve their data coverage.

[Q] HELP-N7105(LTE) not getting 3G at all with T-Mobile!!!

Hey guys! I brought my international GT-N7105 Note II LTE model from Asia and bought that unlimited cheap 30 dollar plan. I checked the towers and my area does have those refarmed 1900MHz towers from their twitter. Anyhow, first i just thought it was my house and I have drove from pasadena-los angeles - Irvine - Orange County and have yet to see ANY 3G/H/H+ signals! Always stuck on the E (2G). First I thought it was the SIM problem so I put that SIM to an iPHONE4 and guess what?! There is the T-Mobile 3G right on that upper left hand corner and speeds are decent. Anywhere from 1.5mbps-6mbps. I'm sure it can go higher but looking at that dinky screen is already enough for my eyes! Is there some specific settings I should be doing? Somehow it's NOT locking to the 3G towers from my N7105. I am planning to get Straight Talk's 45 dollar deal at Walmart and choose the ATT since it's got better coverage from what I hear. Thanks for the help in advance and Happy Holidays everybody!!!
I don't think the 7105 has 1900 band, I have 7100 and I get 3G coverage.
5800xm_user said:
I don't think the 7105 has 1900 band, I have 7100 and I get 3G coverage.
Click to expand...
Click to collapse
Thanks for the reply but according to this: http://www.smartone.com/jsp/phone/english/detail_v12.jsp?id=2553
It should have 1900MHz just like the N7100 except there's LTE which won't work. There's absolutely no excuse for it NOT to have 3G! This stinks and is frustrating!
I see that it has 1900 band but under GSM, when looking at 3G bands it has HSDPA 850 / 900 / 2100 - N7105 vs N7100 having HSDPA 850 / 900 / 1900 / 2100
Dont know if it makes any difference but thats why I steered away from the LTE version.
Try this go into service mode: *#197328640# Debug screen Phone Control Network Control & Band Selection. Check if you can enable or see if you have the 1900 band under WCDMA. Might have to go under Combi Bands and select the desired bands.
Just flowing up if it worked out for u or not?
Sent from my GT-N7100 using xda app-developers app
Bumping this since the op didn't respond. I am having the same trouble and I attempted the fix you provided and found that my N7105 lacks the "combi bands"
I mistakenly purchased this phone for pre-paid here in America (should have gotten the n7100) and it seems that Straight Talk doesn't have AT&T cards anymore and I'm stuck on T-Mobile's EDGE service
I have the verizon model and use it with tmobile
So the last two weeks have been the most frustratying and nerve racking weeks ever as I have tried to get tmobile service to work well with the verizon model i have. And although I am definately still irritated, i have to say that I do get 3G and HSDPA on mine, just not anywhere near my house. This has driven me crazy and until today I assumed it was my phone and the lack of certain bands howev er after purchasing a Tmobile 4G hotspot and activating it on a new 300mb plan just to see how well it works, I have found that it was never my phone that sucked at my hopuse, its Tmobiles service that sucks!. BUT... to get the best consistant coverage with the Tmobile sim in my Verizon model I did have to experiment with the APNs quite a bit, and I also upgraded the modem to the newest one released . For anyone tryinbg to do thius with the verizon model, make sure your APN for T-Mobile US or T-Mobile Data (I personally have started using it as T-Mobile Data) has "None" typed in for the username and for APN if your using LTE device type in "fast.tmobile.com" instead of the epc.tmobile...... or whatever it is. Does anyone know if flashing a modem or radio or even just the rom from the tmobile section would help at all? Or would it just **** up the phone..
Despite not getting 3g (since I lack the appropriate physical antenna apparently) I get way better cover with T-Mobile (through Straight Talk) I have to say compared to Verizon. Maybe my Note 2 is much better than my old Thunderbolt or maybe T-Mobile is just a bit better. Nevertheless every building at my university is made of reinforced concrete so you'd be hard pressed to get any reception in the classrooms. I find in places I had no service I have service, and places I had some service I have great service now.
Back on topic though:
I can get the 1900mhz through GSM but that isn't the same and my phone lacks whatever that Combi Bands thing is. So I don't know if it is a lost cause or not. I just figured I'd bring this back up since the OP never responded and I am in the same boat as they are (were?). Maybe a solution can be found or just "it ain't gonna work."
Just following up I have returned my N7105 in favor of a N7100 and get great H+ and 3G through T-Mobile/Straight Talk.
moff3tt said:
Bumping this since the op didn't respond. I am having the same trouble and I attempted the fix you provided and found that my N7105 lacks the "combi bands"
I mistakenly purchased this phone for pre-paid here in America (should have gotten the n7100) and it seems that Straight Talk doesn't have AT&T cards anymore and I'm stuck on T-Mobile's EDGE service
Click to expand...
Click to collapse
Fwiw, net10 is basically the same as straight talk. When you buy the $15 simcard pack from bestbuy for net10, it comes with 3 different sim cards in it. One of them is a micro sim that fits in the note2 and runs on at&t's network.
gianptune said:
Fwiw, net10 is basically the same as straight talk. When you buy the $15 simcard pack from bestbuy for net10, it comes with 3 different sim cards in it. One of them is a micro sim that fits in the note2 and runs on at&t's network.
Click to expand...
Click to collapse
What max speed will be get in using Net10 on ATT sim? anyone checked?
karthikshanth said:
What max speed will be get in using Net10 on ATT sim? anyone checked?
Click to expand...
Click to collapse
i got 7mbps on net10 with n7105.
hi brothers i have SG note2 GT-I7105T LTE and it work only on 2G Band when i switch to 3G(WCDMA) mode or LTE it show "Emergency Call" but when switch to 2G(GSM) it work fine so what can i do ? and please developers explain me this problem and how to solve i try Z3X Box but it not support this variant
please help me and thanx in advance

[Q] Are any other N7 2013 LTE users having issues with specific carrier SIM cards?

Hi all,
While back in the USA, I was lucky enough to get a new Nexus 7 (2103) 32GB LTE model which shipped with a T-Mobile micro SIM card good for prepaid data access plans. However, I live in the Netherlands and when I tried to use my Nexus with a micro SIM from my provider Vodafone, it was not able to properly list the mobile network operators.
I opened a technical support incident with Google Play services who lead me through several diagnostic steps which included verifying that the tablet is not SIM or carrier locked, it properly recognizes the available networks with other carriers SIM cards (worked with T-Mobile USA, Telecom DE, MTN NG, Rogers CA) it also can list the mobile networks with no SIM in the device. But when a Vodafone SIM is added, it simply doesn't recognize any network operators. It's not a matter of APN settings, as we have verified these are correct, but the problem occurs at a very early level in preventing the mobile networks from being listed.
I believe this to be somehow related to the SIM card/middleware used to communicate with the SIM to the hardware. I see this behavior with the LTE Factory Image JLS36C as well as the Cyanogen Mod 10.2 unofficial deb builds.
Are there any other LTE users that are having a similar problem? Without mobile network access, my LTE model is effectively a WiFi only model and I'd really like to get this fixed.
buckofive said:
While back in the USA, I was lucky enough to get a new Nexus 7 (2103) 32GB LTE model which shipped with a T-Mobile micro SIM card good for prepaid data access plans. However, I live in the Netherlands and when I tried to use my Nexus with a micro SIM from my provider Vodafone, it was not able to properly list the mobile network operators.
Click to expand...
Click to collapse
As has been posted quite a few times already, the US and Europe use different channels for LTE. So a US N7 will not work with all European providers and vice versa. Most probably Vodafone uses one of the LTE channels not supported on the US N7. So you have two choices:
1. Find a different provider that uses the channels supported by the US N7.
2. Replace your current US N7 with an European N7 model.
Guhrasoh said:
As has been posted quite a few times already, the US and Europe use different channels for LTE. So a US N7 will not work with all European providers and vice versa. Most probably Vodafone uses one of the LTE channels not supported on the US N7. So you have two choices:
1. Find a different provider that uses the channels supported by the US N7.
2. Replace your current US N7 with an European N7 model.
Click to expand...
Click to collapse
While the US and Europe do have some variance in LTE bands - we confirmed that the bands used by Vodafone NL are as listed below:
Nexus 7 (2013) Tech Specs (LTE)
Network
North America and Japan:
GSM: 850/900/1800/1900 MHz
HSPA+: 850/900/1900/2100/AWS (1700/2100) MHz (Bands: 1/2/4/5/8)
LTE: 700/850/1700/1800/1900/2100 MHZ (Bands: 1/2/3/4/5/13/17)
Rest of World:
GSM: 850/900/1800/1900 MHz
HSPA+: 850/900/1900/2100/AWS (1700/2100) MHz (Bands: 1/2/4/5/8)
LTE: 800/850/1700/1800/1900/2100/2600 MHz (Bands: 1/2/3/4/5/7/20)
Wireless
Dual-band Wi-Fi (2.4G/5G) 802.11 a/b/g/n
We confirmed that Vodafone NL use 4G data enabled in a combination of the 800MHz and 1800MHz bands which are listed as supported.
The fact that my N7 can connect to other mobile networks in Europe with other carrier SIM cards also disproves the need to get a "European" model to connect to a network. There clearly is a problem with the Vodafone SIM and the NA Nexus, but simply blaming it on the channel or bands is not correct. Addittionally, even if the LTE connection is not possible 3G connection via HSPA+ or 2G GSM connection should be possible. The same Vodafone SIM worked with my N7 2013 3G model, which was also from NA, so it is clearly not an issue with the bands & channels.
Have you tried manually changing your prefered network type in testing menu *#*#4636#*#*
Since there is no dialler on N7 deb, I use https://play.google.com/store/apps/details?id=org.freespirit.hms&hl=en
From tablet info submenu, u can also use settings button (3 dots) to manually select radio band
Raverbunny said:
Have you tried manually changing your prefered network type in testing menu *#*#4636#*#*
Since there is no dialler on N7 deb, I use https://play.google.com/store/apps/details?id=org.freespirit.hms&hl=en
From tablet info submenu, u can also use settings button (3 dots) to manually select radio band
Click to expand...
Click to collapse
Thanks for the tips regarding the Hidden Menus application. I've installed it and set the GSM/UMTS band to EURO Band (GSM-900/DCS-1800/WCDMA-IMT-2000) but still not had any luck detecting mobile networks with the Vodafone SIM inserted. After removing the SIM and restarting, performing the same operation to search for available networks shows the four network operators in this region. I'm currently in Germany and in this area it shows
E-Plus
o2- de
Telekom.de
Vodafone.de
If I replace the Vodafone NL sim and try the same operation again, Settings | Mobile Networks | Network Operators - it searches for only a second or two (compared to the 15 or so it takes with no SIM installed) then does not show any networks.
All signs point to the issue being with the SIM chip OS or incompatability of the SIM chip profiles with the Nexus 7 (2013) LTE model. I didn't have any issues with this and my Nexus 7 (2012) 3G version.
In another strange hardware related issue, I have noticed that the Nexus 7 (2013) uses a different NFC stack and does not recognize all of the NFC tags that the 2012 model recognizes. A co-worker with the 2013 Wifi only version ordered some NFC tiles but they don't work with either his or my 2013 model, but work with the 2012 model. Very curious if this is somehow related to the issue that I see with the SIM card problem I am having.
Any other ideas?
Did you find a solution?
buckofive said:
Thanks for the tips regarding the Hidden Menus application. I've installed it and set the GSM/UMTS band to EURO Band (GSM-900/DCS-1800/WCDMA-IMT-2000) but still not had any luck detecting mobile networks with the Vodafone SIM inserted. After removing the SIM and restarting, performing the same operation to search for available networks shows the four network operators in this region. I'm currently in Germany and in this area it shows
E-Plus
o2- de
Telekom.de
Vodafone.de
If I replace the Vodafone NL sim and try the same operation again, Settings | Mobile Networks | Network Operators - it searches for only a second or two (compared to the 15 or so it takes with no SIM installed) then does not show any networks.
All signs point to the issue being with the SIM chip OS or incompatability of the SIM chip profiles with the Nexus 7 (2013) LTE model. I didn't have any issues with this and my Nexus 7 (2012) 3G version.
In another strange hardware related issue, I have noticed that the Nexus 7 (2013) uses a different NFC stack and does not recognize all of the NFC tags that the 2012 model recognizes. A co-worker with the 2013 Wifi only version ordered some NFC tiles but they don't work with either his or my 2013 model, but work with the 2012 model. Very curious if this is somehow related to the issue that I see with the SIM card problem I am having.
Any other ideas?
Click to expand...
Click to collapse
Hello All,
Apologies for the opportunistic first post but I only "discovered" this forum today.
I am facing the same issue as buckofive and was wondering whether anyone has ever found a solution?
Thank you.
ricmartins said:
Hello All,
Apologies for the opportunistic first post but I only "discovered" this forum today.
I am facing the same issue as buckofive and was wondering whether anyone has ever found a solution?
Thank you.
Click to expand...
Click to collapse
Unfortunately, I have not been successful in getting this resolved. I've visited Vodafone several times, but none of their in store personnel have been able to give me any other answer than "it doesn't work" and we also see this with North American Nexus 5 handsets. I've done some addditional testing with other MNO SIM cards with American, Dutch, and German T-mobile SIMs and they work flawlessly and with 4G LTE speed, so it isn't a question of network or band.
The issue is definitely related to the SIM card OS and version. However, Vodafone have been unable to tell me what the SIM vendor is and what the chip operating system is.
Vodafone promised a solution
I have AGAIN asked Vodafone for help and they promised me a solution. I have my doubts ad will post an update next week once i hear back from them.
buckofive said:
Unfortunately, I have not been successful in getting this resolved. I've visited Vodafone several times, but none of their in store personnel have been able to give me any other answer than "it doesn't work" and we also see this with North American Nexus 5 handsets. I've done some addditional testing with other MNO SIM cards with American, Dutch, and German T-mobile SIMs and they work flawlessly and with 4G LTE speed, so it isn't a question of network or band.
The issue is definitely related to the SIM card OS and version. However, Vodafone have been unable to tell me what the SIM vendor is and what the chip operating system is.
Click to expand...
Click to collapse
ricmartins said:
I have AGAIN asked Vodafone for help and they promised me a solution. I have my doubts ad will post an update next week once i hear back from them.
Click to expand...
Click to collapse
Did you hear anything back from Vodafone? They have simply told me they don't support the device and explain that it is due to a North American device, which is simply not true. I've tested with T-Mobile data card from The Netherlands and also from Telekom in Germany and the Nexus 7 2013 gets 40+ Mbps download speeds on those networks. So the issue is clearly related to the Vodafone SIM cards, but no one has been able to give me any insight as to what card OS they are using, so it is very hard to troublehsoot the problem any further.
Two big thumbs down for Vodafone service & support!
Any news on this problem yet? I have exactly the same problem, I can use a KPN sim but my Vodafone sim simply won't work in my US Nexus 7. This sucks, I upgraded to a multisim Red Super subscription to be able to use my new tablet anywhere without having to tether.
I made sure to check which bands the US Nexus supports and figured in a worst case scenario I would simply use 3G instead of 4G. But it won't connect to 3G either
Sorontar said:
Any news on this problem yet? I have exactly the same problem, I can use a KPN sim but my Vodafone sim simply won't work in my US Nexus 7. This sucks, I upgraded to a multisim Red Super subscription to be able to use my new tablet anywhere without having to tether.
I made sure to check which bands the US Nexus supports and figured in a worst case scenario I would simply use 3G instead of 4G. But it won't connect to 3G either
Click to expand...
Click to collapse
I have the issue as well. openend a ticket with Vodafone and directed them to this thread. unfortunately they were thus far also not able to solve it yet. hopefully something will happen, as otherwise I will need to drop Vodafone....
I also tested it with a KPN sim which worked perfectly. two Vodafone sims and a duo sim all had the same issue. Real strange thing is that with the KPN sim I was able to see the Vodafone network. But on the Vodafone sim I wasn't able to see any network. They assured my it was not a 4G only sim card, thus it was also strange the nexus did not pick a 2G or 3G network. In the settings though I could not change the 4G perferred setting to either 2G or 3G. it immediately reverted back to the 4G setting....
All in all, no realy help yet, only confirmation of what is being seen above.
pwvandeursen said:
I have the issue as well. openend a ticket with Vodafone and directed them to this thread. unfortunately they were thus far also not able to solve it yet. hopefully something will happen, as otherwise I will need to drop Vodafone....
I also tested it with a KPN sim which worked perfectly. two Vodafone sims and a duo sim all had the same issue. Real strange thing is that with the KPN sim I was able to see the Vodafone network. But on the Vodafone sim I wasn't able to see any network. They assured my it was not a 4G only sim card, thus it was also strange the nexus did not pick a 2G or 3G network. In the settings though I could not change the 4G perferred setting to either 2G or 3G. it immediately reverted back to the 4G setting....
All in all, no realy help yet, only confirmation of what is being seen above.
Click to expand...
Click to collapse
I wouldn't hold your breath waiting on the response from Vodafone. I've had a ticket open for months with them, and it supposedly has been escalated. I've inquired in person with the so called "specialists" and they simply say it doesn't work with their SIMs. Yet nobody can tell me anything about the SIM, like manufacturer card OS, etc. It is really frustrating to hear this as I work with smart card and SIM middleware developers and if we had a bit to work with we might be able to fix the problem on our own.
I was at the end of my rope and extreme frustrated with them and wanted to cancel my contract, but they said that despite me paying for months of service that I haven't been able to use, that I would have to pay the remaining duration of my contract before I could switch to T-Mobile, which I think is total crap.
dual sim same problem with vodafone NL
I have the same issue. I use a dual sim from Vodafone in my Nexus 5 and Nexus 7. The Nexus 5 does not show these problems, but the 7 does. When I buy prepay mobile data abroad (Europe, Asia, US, Australia), the Nexus 7 2013 C works great with e.g. Orange, t-Mobile, Vodafone etc. But as my cellular subscription is a corporate one, at home I have to stick to wifi, for almost 2 years now! (I bought the 7 in Australia about 2 years ago). And yes exchanging sims between the devices does not make a difference. The combination vodafone NL sim + nexus 7 does not provide mobile data.

Lg g3 D855 - One question

Will it get 4g LTE with any carrier with or without any modification?
Sent from my LGLS740
DML92 said:
Will it get 4g LTE with any carrier with or without any modification?
Sent from my LGLS740
Click to expand...
Click to collapse
Nearly all mobiles these days have LTE or 4G bands. if you buy an International device (D855) then the device will "Support" LTE, but it depends if your carrier has activated it. For example, Here in UK we have EE UK, which is comprised of Orange, T-Mobile and EE. If I want 4G I need an EE contract. If I just make phone calls and texts and dont bother with web usage I would get a cheaper 3G Contract with Orange or T-Mobile UK.
Yes my D855 supports 4G if I want it, but my Phone will always say "3G / H / H+" because my contract I bought only supports 3G.
Hope that helps
It also depends if the phone supports the LTE band. Might be worth googling the LTE band for your carrier to see if the phone supports it

Issue connecting to 4G

So a mate has a P2 and can't seem to get it to connect to 4G. The SIM card and network is Vodafone UK.
What I know/have tried:
- SIM in both sim slots will connect to 3.5G (HSDPA) on Vodafone network
- A different SIM (Three UK) did connect to 4G in the SIM slot 1 (did not try SIM slot 2)
- Settings says 4G preferred network is selected
- By typing *#*#4636#*#* into dialer and going to phone info displays LTE is selected as one of the preferred networks
- The same SIM (Vodafone UK one) connects to 4G in his old phone and has done in all his old phones
- APN settings are correct, verified by Vodafone support plus myself looking online
So he talked to Vodafone support again today who said try speed tests in 3 different locations and report back. He has done 1 which is 14mbps down and 3mbps up which is slow for 4G (I get 64mbps down and 24mbps up, different network but shows his is slow and likely not 4G). Similarly we we know the device can connect to 4G from using the Three UK SIM.
My gut instinct is it's a network issue, all device settings seem okay, nothing is screaming out of place. The issue though is that the SIM has connected to 4G in his other devices so confuses me.
So, I'd love your thoughts and inputs on this. Any suggestions welcome that may help! Thanks!
matt4321 said:
So a mate has a P2 and can't seem to get it to connect to 4G. The SIM card and network is Vodafone UK.
What I know/have tried:
- SIM in both sim slots will connect to 3.5G (HSDPA) on Vodafone network
- A different SIM (Three UK) did connect to 4G in the SIM slot 1 (did not try SIM slot 2)
- Settings says 4G preferred network is selected
- By typing *#*#4636#*#* into dialer and going to phone info displays LTE is selected as one of the preferred networks
- The same SIM (Vodafone UK one) connects to 4G in his old phone and has done in all his old phones
- APN settings are correct, verified by Vodafone support plus myself looking online
So he talked to Vodafone support again today who said try speed tests in 3 different locations and report back. He has done 1 which is 14mbps down and 3mbps up which is slow for 4G (I get 64mbps down and 24mbps up, different network but shows his is slow and likely not 4G). Similarly we we know the device can connect to 4G from using the Three UK SIM.
My gut instinct is it's a network issue, all device settings seem okay, nothing is screaming out of place. The issue though is that the SIM has connected to 4G in his other devices so confuses me.
So, I'd love your thoughts and inputs on this. Any suggestions welcome that may help! Thanks!
Click to expand...
Click to collapse
I dont know the device or network specifically But I know that the device has to support the same lte bands that the carrier broadcasts in LTE in that area Just because the carrier broadcasts say 900mhtz in LTE, if the device dont support 900 in lte then it wont get it. I have had cases wher 3g is the same freq as 4g it still wont pick it up If you get what I am saying. May be a issue or not.
to further add he might take one of the old devices and use a signal catching app to see what lte bands are broadcasted in his area then compare to device
Thanks @TheMadScientist, all suggestions welcome still. I'm gunna continue to keep an eye on this, research answers and send him a link to this so he can test anything on the device.
matt4321 said:
Thanks @TheMadScientist, all suggestions welcome still. I'm gunna continue to keep an eye on this, research answers and send him a link to this so he can test anything on the device.
Click to expand...
Click to collapse
We get this issue a lot using sprint phones unlocked international gsm. A lot of carriers seem to not use the same lte bands.
Then naturly verizon devices come gsm unlocked but verizons radios are crap and do not pick anything up half the time. My veriz g5 can get lte next town over cause they use a supported band and no towers near me use it. So i get 3g. And a lot of h h+ i ise lte discovery as the app on mine.
Just hope this isnt his issue as its a harware compatibility .
TheMadScientist said:
We get this issue a lot using sprint phones unlocked international gsm. A lot of carriers seem to not use the same lte bands.
Then naturly verizon devices come gsm unlocked but verizons radios are crap and do not pick anything up half the time. My veriz g5 can get lte next town over cause they use a supported band and no towers near me use it. So i get 3g. And a lot of h h+ i ise lte discovery as the app on mine.
Just hope this isnt his issue as its a harware compatibility .
Click to expand...
Click to collapse
So I checked the network and the device (on GSM arena) and it seems 4G bands are supported. But I'll try that lte discovery app with him soon you mentioned and see what results that yields
@matt4321
http://www.techadvisor.co.uk/how-to...r-phone-is-supported-by-your-network-3597426/
You should check the manuals if there is support for 2600 frequency on phone.
Maybe the phone supports 800/1800(cos 3 is on 1800) and you don't have 800 band in area.
You will have to contact Lenovo and ask them to change baseband or whatever...
or Perhaps get a new phone with support for 2600
Had the same problem using a LG G3. I tried this App to trigger LTE only. Then the Phone connect to the LTE network.
https://play.google.com/store/apps/details?id=com.tapbase.LTEswitcher&hl=de

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