I have a carrier locked M8 that is rooted but S-On.
The vibrator motor on my phone quit and both HTC and my wireless provider have deemed it a hardware error that require repair. The device is under warranty. I need to send it in to get repaired. Given that it's still S-On, do I just need to restore the stock recovery and OS before sending it in?
Probably not safe to assume that because it's a hardware issue, the software doesn't matter?
A lot of times you can get away with sending in a modded phone. Most of those techs aren't smart enough (no offence) to notice things like that unless its major i.e the red text on the boot up screen, or a sense m8 running miui or maybe even GPE stuff. I would flash a sense ROM and a "no red text" bootloader before I send it in.
josh.walker.9242 said:
A lot of times you can get away with sending in a modded phone. Most of those techs aren't smart enough (no offence) to notice things like that unless its major i.e the red text on the boot up screen, or a sense m8 running miui or maybe even GPE stuff. I would flash a sense ROM and a "no red text" bootloader before I send it in.
Click to expand...
Click to collapse
But do you only get one shot at it? If they uncover its modded, surely they make record of it? Not like I could send it in, they send it back because it's modded, and then I could do a deeper clean (100% back to stock) before sending it back again, right?
Am I safer to clean it up entirely before sending it in?
djHandy said:
But do you only get one shot at it? If they uncover its modded, surely they make record of it? Not like I could send it in, they send it back because it's modded, and then I could do a deeper clean (100% back to stock) before sending it back again, right?
Am I safer to clean it up entirely before sending it in?
Click to expand...
Click to collapse
Correct, it would be safer to do a 100% cleasn stock restore just make a backup so you can slrestore it when you get it back.
josh.walker.9242 said:
Correct, it would be safer to do a 100% cleasn stock restore just make a backup so you can slrestore it when you get it back.
Click to expand...
Click to collapse
I'm following the steps in this thread: http://forum.xda-developers.com/showthread.php?t=2710735
It says I need to be S-Off to remove the red-text from the bootloader screen but then warns against switching back to S-On.
Is S-Off a flag to techs that the phone is tampered? Anything else I should consider before going S-Off without a way back or is S-Off really my only option to return my phone to a repairable/warranty-able state?
djHandy said:
I'm following the steps in this thread: http://forum.xda-developers.com/showthread.php?t=2710735
It says I need to be S-Off to remove the red-text from the bootloader screen but then warns against switching back to S-On.
Is S-Off a flag to techs that the phone is tampered? Anything else I should consider before going S-Off without a way back or is S-Off really my only option to return my phone to a repairable/warranty-able state?
Click to expand...
Click to collapse
This thread explains S-Off - http://forum.xda-developers.com/showthread.php?t=1680928.
Here's another good read - http://forum.xda-developers.com/showthread.php?t=2718106.
I would suggest going S-Off to flash the stock or no red text bootloader, then relocking the bootloader and going S-On until you get the phone back.
Related
Hey,
I know there's already a thread on this but I wanted to ask which order I need to carry out the process and any help would be greatly appreciated. I need to return my DHD as there are problems with the speaker. I have a new radio, eng-off, s-off and a custom ROM. Which ones do I revert first in order to return to stock without messing up the phone?
Thanks !
You may be able to get away with sending the phone back even if it's not on a stock ROM. I have read other posts on here where people have sent their phones in for repair with custom ROM's and HTC have not been bothered about it, and whenever you send your phone in for any type of repair - they will always wipe the phone and re-install the phone with the latest stock ROM.
From what you have described about the problems you have got with your phone, I imagine the first thing HTC will do before doing any physical repairs on the phone is to re-flash the phone with the latest stock ROM to see if it fixes any of the problems on the phone.
My DHD has been back to HTC twice for the same camera blur problem and I had previously rooted the phone, Radio S-OFF and installed a custom ROM but then I did revert it back to stock with Radio back to S-ON right before I sent it back to HTC for the repair. The first time it went back HTC, all they did was re-flash the phone with the latest stock ROM and sent the phone back to me and hoped that it cured the problem. Within 10 minutes of getting the phone back I knew that the problem was still present and then within a couple of days it was back with HTC again for the same problem and that is when they finally physically repaired the phone.
Edit - from what I have just found out, it doesn't matter which ROM you have installed but the most important thing is to make sure that you revert the phone's Radio back to S-ON before sending it back.
Liam
Thanks, so I just have to get radio S-on back? What about eng-on ? I used the two tools to do it originally, so I'll just have to use them again ?
otibarns said:
Thanks, so I just have to get radio S-on back? What about eng-on ? I used the two tools to do it originally, so I'll just have to use them again ?
Click to expand...
Click to collapse
Yes that's right, just use the tool to revert them back to ON. When I did the process and after I used the tool to revert them back to ON, I just downloaded a stock RUU ROM that you run through Windows and then the program re-flashes your phone back to the stock ROM.
Liam
i would back to stock, just in case... i really don't think htc bothers with it, because it's way more simple to fix the phone than fight against the client.
but, since with the original RUU is very easy to back it to stock, i don't see why you shound't do...
regards!
Ok thanks. I have got radio back to S-ON but I still have eng-off. Will this matter? I can't seem to find out how to revert it back to on.
otibarns said:
Ok thanks. I have got radio back to S-ON but I still have eng-off. Will this matter? I can't seem to find out how to revert it back to on.
Click to expand...
Click to collapse
Did you read the instructions in my tool's thread? It says pretty clearly there that you should run stock RUU
I've been thinking this for a while, since I have an issue with volume rockers (they aren't as outside the chassis as a friend's) from the very first moment I bought.
Does anybody have this issue? or think it's a hardware problem HTC would repair?
Ty
jkoljo said:
Did you read the instructions in my tool's thread? It says pretty clearly there that you should run stock RUU
Click to expand...
Click to collapse
Ok So I just have to flash An RUU and ENG-OFF will dissapear? Thanks
otibarns said:
Ok So I just have to flash An RUU and ENG-OFF will dissapear? Thanks
Click to expand...
Click to collapse
When you install an official RUU you revert to original factory state. I believe bootloader,root,ENG/SOFT-OFF etc... dissapears
otibarns said:
Ok So I just have to flash An RUU and ENG-OFF will dissapear? Thanks
Click to expand...
Click to collapse
almost everything desappear by flashing original RUU, except Radio S-OFF, that can be changed by jkoljo's tool.
but, since you lose the root when you flash RUU, you will root your phone again with visionary, after that, use the jkoljo's tool to get s-on, unroot and uninstall visionary. done, just it.
Juduth said:
I've been thinking this for a while, since I have an issue with volume rockers (they aren't as outside the chassis as a friend's) from the very first moment I bought.
Does anybody have this issue? or think it's a hardware problem HTC would repair?
Ty
Click to expand...
Click to collapse
well, is what you are talking about? http://forum.xda-developers.com/showthread.php?t=915895
thiagodark said:
well, is what you are talking about? http://forum.xda-developers.com/showthread.php?t=915895
Click to expand...
Click to collapse
Not exactly but close. My volume rockers work, it's just they are sunken to bottom and haven't that normal touch i've seen on other DHDs
Anyway, thanks for linking post. I'll talk a bit there
Ok, So im sending my phone in for getting the camera lens fixed, im currently unlocked bootloader on 5.0.1 GPE RUU should I RUU the phone back to stock att 4.4.4? or leave it alone? HTC told me they will evaluate the phone and I will need to call them not to touch the software part of the phone. THIS IS ONLY TO REPLACE THE BACK OF THE PHONE WITH NEW CAMERA LENS
I'm planning on doing the same but am afraid that they will send me a bill for the full phone if they see its rooted and running custom software.
Thorin_Stone said:
I'm planning on doing the same but am afraid that they will send me a bill for the full phone if they see its rooted and running custom software.
Click to expand...
Click to collapse
They told me that would not be the case, but they couldn't promise this.
Andrew149 said:
They told me that would not be the case, but they couldn't promise this.
Click to expand...
Click to collapse
Just set your bootloader flag to locked, run the RUU, and go back to s-on (only if sunshine works for you on 4.4.4). Otherwise, do the above, but stay s-off
hi,
i have to return my phone guarantee because the speaker and jack input doesnt work.
i have already unroot device, flash stock recovery, (i was all the time s-on), flash stock rom and trying to lock bootloader but i cant make it LOCKED (it's RELOCKED). i was looking for any "how to" but im blind ...
can anyone help with making my bootloader LOCKED ?
pangapz said:
hi,
i have to return my phone guarantee because the speaker and jack input doesnt work.
i have already unroot device, flash stock recovery, (i was all the time s-on), flash stock rom and trying to lock bootloader but i cant make it LOCKED (it's RELOCKED). i was looking for any "how to" but im blind ...
can anyone help with making my bootloader LOCKED ?
Click to expand...
Click to collapse
are you s off?
no, im sON
Only way to put it back totally stock is to be S-off.
Magnum_Enforcer said:
Only way to put it back totally stock is to be S-off.
Click to expand...
Click to collapse
yeah, i dont even think about paying 25$ to s-off...
and i have one more problem: i got "Software status : Modified", i want it Official (Original), do i need s-off to make it ?
i was searching some threads and i found that flashing RUU can solve this problem but i can find RUU from my carrier (Plus, Poland)
Just a thought... 25 dollars to s-off could save you getting charged for your repair if they see you're "relocked" and deny your warranty. ?
Darth said:
Just a thought... 25 dollars to s-off could save you getting charged for your repair if they see you're "relocked" and deny your warranty.
Click to expand...
Click to collapse
i know but its a "mechanical" issue not the software so they should reapir it even bootloader is unlocked ;P but i want be sure they'll do it without any problems
is possible to make Software Status : Official from Modified ?
(S-ON)
Is 25$ s-off way , can be use multiply on my device ?
You'll need S-OFF to completely return to stock with no tampering signs.... But, if they don't send you back your same device , you would need to purchase Sunshine again unfortunately. Or stay s-on.
Sunshine license is for one device only.
If they send same unit back, yes, it will work again.
But switching back to s-on is really not necessary when you send it in. I've sent mine in with s-off and many others have without issue. But that's your call. ?
Okay, so I'm about to send my phone back in to HTC but I have s-off on it. I relocked it and it says that the software status is official. But I don't know how to get s-on. I can't find anything anywhere. Please help if you can
boot it into download mode and type: fastboot oem writesecureflag 3
Make sure, you have all original firmware and no more custom stuff on it =)
If you are not able to get S-On again, I don't think it matters to HTC. They'll take the phone and fix it before the send it out refurbished.
I sent my M7 back for the camera repair s-off but otherwise stock, and they did and said nothing about it.
As a a general rule, going back to s-on is a bad idea for many reasons, especially if you have made modifications to your phone (and even if you think you're back to bone stock). Going s-off allows you to make changes that would not be allowed under s-on, and if you forget something and go back to s-on, you can brick your phone or lock it into an unstable configuration with no way to fix it. I've seen many people do it.
S-off should be viewed as a one-way trip unless you've got a clear reason to go back.
Back on the M7, there was this incredible software that not only returned the phone to S-On, but also lock the bootloader in such a way that it doesn't say "Relocked" but Actually just "Locked". Is there such a method for the M9?
shark0807 said:
Back on the M7, there was this incredible software that not only returned the phone to S-On, but also lock the bootloader in such a way that it doesn't say "Relocked" but Actually just "Locked". Is there such a method for the M9?
Click to expand...
Click to collapse
Yes, there are methods to return to "locked" instead of "relocked" and to change your software status back to "Original" but if you have made modifications to your phone, going back to s-on is a bad idea, potentially dangerous, and not necessary. Doing it is easy, but why would you want to?
What if someone wants to make use of a warranty repair, and it is important for him to make sure that the phone does not appeared to be "tampered"?
shark0807 said:
What if someone wants to make use of a warranty repair, and it is important for him to make sure that the phone does not appeared to be "tampered"?
Click to expand...
Click to collapse
I have sent HTC phones back for repair s-off and had no issues. HTC has explicitly stated that modded phones are eligible for Uh-Oh and similar protection, though not all CSRs got that memo.
If you feel you must go back to s-on for warranty repair, you need to follow the return-to-stock guides exactly or you risk brickage. You will have to do this manually; I am not aware of a toolkit that could do this and would never use it if there were. Too many variables on going back to full stock (different bases, etc.).