Hi,
I've called HTC support and having my HOX returned for repair on the basis of the following 2 issues:
1) Wi-Fi, despite showing connected, is not able to connect to any web related connections via any of the apps that require it. If you type *#*#INFO#*#* and check the WiFi status there is an IP address but if you hit the 'Test' button it fails - all other devices in the house are fine during this time. Also I noticed, when this happens the phone is not pingable from the wireless network anymore (it is pingable when phone is working) - other threads here with similar symptoms but not one with a fix for me at least.
2) SIM card randomly restarts! Since the SIM card is PIN protected the phone will then not connect to the Service Provider as it is awaiting for the PIN number - as a person who regularly needs to be on call this is a big fail as the other day proved when I woke up in the morning and saw the phone not connected but instead asking for a PIN.
My question is, has anyone else had either of the above and did they manage to get them resolved after sending the phone back to HTC? Eg. did the phone come back without said issues or what is an utter waste of time?
I guess if HTC support are a waste of time - it's time I sent the HOX to the recycle centre and get £215 for it and get something else rather then beat on a dead horse...
Thanks for the answers in advance.
J
problem 1 is a (i think) the wifi fault many HOX are having. you can test it by pressing on the back between the camera and volume rockers. Your wifi receipting should go up
2. i also had this problem when is went in a few rollercoasters and also had a bad signal. simple solution > open your simcard tray and close it firmly again. it solved my problem! i think its a combination of both
Lazy-eye said:
problem 1 is a (i think) the wifi fault many HOX are having. you can test it by pressing on the back between the camera and volume rockers. Your wifi receipting should go up
2. i also had this problem when is went in a few rollercoasters and also had a bad signal. simple solution > open your simcard tray and close it firmly again. it solved my problem! i think its a combination of both
Click to expand...
Click to collapse
on part 1:
I am 99% sure I don't have that Wifi fault because the phone already displays 4 sometimes even 5 bars when this happens and I am within 3 to 5 meters away from the AP too - I tried the squeze thingy and if anything it drops bars sometimes...what I did do though yesterday, is to install an extender and when it happens it flips over to the extended AP (if within proximity) and carries on working - I know this because I got a timeout page error and hitting refresh it worked immediately - ps when it happens you notice that small lag where 4-5 seconds go by for the page to load...happy to live with that.
on part 2:
I swapped out what I thought might be the offending SIM for another from a different provider, in hope that by doing so it eliminates the SIM from being at fault and in this case firmly closing the lid again - but it happens with both of the 2 SIM cards - I believe this to be an issue with the SIM tray not making enough contact with the SIM card (had this with an iPhone 3GS a few years ago and the Geniuses at the 'bar' swapped it immediately for another - I understand you have better chances of winning the lottery then HTC doing this though). Anyway both SIM cards work well with the old iPhone 4 I kept as a spare and now using as a daily driver since HTC are meant to collect. If they don't show up - it's recycling time... :crying: I really like the phone but I am not the type to live with such a shortcoming (eg. SIM disconnects)
Thanks for the reply.
Recently purchased a new, unlocked S8+ and got a new SIM from Verizon. This was approximately 2 weeks ago. Zero problems up until this week. I have been on 4 flights this week - before each flight, the phone works great. When I land on the other end, Verizon LTE pops right up, varying numbers of bars as one would expect depending on arrival airport, just like it would normally when I have service and can do everything. However, nothing. No texts, no calling, no data. Tried toggling various things, resetting, nothing for a hour after that, all the while I've got 3-4-5 bars and I can see the data arrows lighting up like there is upload/download transfer.
Finally, I tried "reset network settings" as a last resort and immediately my phone works like a charm. It has happened another 3 times since - every time I have flown, with the exact same results.
All domestic flights. While I'm not a guru, I'm not a complete halfwit either - this is my 4th galaxy and it's definitely not something I'm doing or have ever had problems with before. I fly all the time and never a problem like this until this week. Checked APN, it's right. Checked software update - have most recent.
Any ideas? I'm desperate. Have searched literally everything I can think of and no one else seems to be reporting this problem, not to mention it's difficult to describe in a Google search. About at my wit's end having to re-enter wifi and passwords every day, relearn Bluetooth devices. Theres no other way to truly reset the mobile data settings and get my phone to work that I've discovered. Please, please help.
Eject SD card and remove sim, wait a min, reinsert cards. While the phone is on. Should reset just ur sim settings. Maybe
Hi all,
Hope someone can help me....Been googling and searching this forum - but nothing definitive found...
I had a HTC 10 which had been working perfectly fine for over a year, all usual stuff, email / web, satnav etc etc.
I recently sold the phone and did a factory reset before sending the phone to the new owner.
He has reported that everything is fine with the phone except the following:
1) When he starts a Satnav application (using GPS) the phone disconnects from the 3g/4g network - ie no data connection.
2) When he makes a voice call, a few moments into the voice call the data signal goes again - i.e. the signal level indicator has a line through it
I have no reason to doubt the buyer, as he is being very helpful - trying factory resets, re-installing apps etc and even uploaded a video showing the above happening. He has even agreed to try a wipe cache partition.
I did google and read about O2 network having some issue about no data during a phone call - but he is on the Three network. And I cant find anything on the GPS causing data connection drop.
He really wants to keep the phone, so if anyone can provide any suggestions or advise on how to resolve this - it would be appreciated..
UPDATE: Only seems to happen with Three SIM - has tried more than one including a brand new SIM supplied by the local Three Store.
Thanks!
UPDATE: Only seems to happen with Three SIM - has tried more than one including a brand new SIM supplied by the local Three Store.
I apologize in advance for the long read.
I recently activated Verizon service on a Note 4 that has been sitting unused since the Note 8 came out. The Note 4 is in perfect physical condition, with no scratches on the screen or body, and has been in a protective case since new. I did replace the battery in it prior to activation, as I expect for the life to have been deteriorated.
I did a factory reset and inserted my Verizon SIM card, and it worked perfectly. I installed my everyday apps and a few games on the phone, and I used it without any issue for about a week. During that time, it did install a couple of OTA updates, but I expected that since it had been "off service" for a few years.
After that first week, I put the SIM card back in my NOTE 8 for a couple of days, after which I went back to the Note 4. Initially, 4G data and cell service worked, but within the same day I started having service drops. If I was on the phone and a call dropped, it would show an error message saying "No SIM / SIM Error".
Her is what I have attempted so far:
First, I replaced the SIM with a new one. There was difference in the frequency of the random service drop.
When that did nothing, I assumed that one of the OTA updates from the prior week had done something to modem / radio. The phone was on 6.0.1 at that time. I unlocked the bootloader and installed TWRP, and first tried downgrading to stock 5.1.1, then to a "modified 5.1.1, then to CM 13, and now Lineage 15 (frequently factory reset / cache wipe. There has not been an improvement (or reduction) to the random service drop.
Yesterday, I happened to be on My Verizon online, and I had a message showing that Verizon no long had the information on my phone (IMEI), and requesting that I open a Chat Window to update my info. At this point, the Note 4 is still running the Lineage 15.1. The Verizon team member asked me for the IMEI, and when I looked under the settings, it said "None" under IMEI. In a quick search, I found a forum on Lineage 15.1 that said turning of the screen lock and rebooting the phone will reload the SIM and IMEI info. That worked, and I was able to view the IMEI and verify connection. I explained my issue with the Verizon support, and she said everything appeared to be good on her end. Over the course of 15 minutes, we tested my connection and it worked. About 30 minutes after that, it dropped service again.
Finally, here is where it is at now:
I start with no service. If I do nothing but restart the phone, it will show LTE service for 2 or 3 seconds, then nothing. If I remove and reinstall the SIM, I will get the same 2 or 3 seconds, then nothing. If I turn Airplane Mode on and off, that does not reconnect the service. If I change the lock screen security to "None" and restart the phone, there is no service, but if I set Screen Lock to "Swipe" and restart the phone, I will have LTE service for at least 30 - 45 minutes before it drops, sometimes a few hours. When it does drop, it does not come back on it's own. The only way I have found to get it back it to "Screen Lock - None, reboot, Screen Lock - swipe, reboot".
Will replacing the modem fix the problem? Is there a specific modem that I need to match up to the ROM? Thanks!
bife2003 said:
I apologize in advance for the long read.
I recently activated Verizon service on a Note 4 that has been sitting unused since the Note 8 came out. The Note 4 is in perfect physical condition, with no scratches on the screen or body, and has been in a protective case since new. I did replace the battery in it prior to activation, as I expect for the life to have been deteriorated.
I did a factory reset and inserted my Verizon SIM card, and it worked perfectly. I installed my everyday apps and a few games on the phone, and I used it without any issue for about a week. During that time, it did install a couple of OTA updates, but I expected that since it had been "off service" for a few years.
After that first week, I put the SIM card back in my NOTE 8 for a couple of days, after which I went back to the Note 4. Initially, 4G data and cell service worked, but within the same day I started having service drops. If I was on the phone and a call dropped, it would show an error message saying "No SIM / SIM Error".
Her is what I have attempted so far:
First, I replaced the SIM with a new one. There was difference in the frequency of the random service drop.
When that did nothing, I assumed that one of the OTA updates from the prior week had done something to modem / radio. The phone was on 6.0.1 at that time. I unlocked the bootloader and installed TWRP, and first tried downgrading to stock 5.1.1, then to a "modified 5.1.1, then to CM 13, and now Lineage 15 (frequently factory reset / cache wipe. There has not been an improvement (or reduction) to the random service drop.
Yesterday, I happened to be on My Verizon online, and I had a message showing that Verizon no long had the information on my phone (IMEI), and requesting that I open a Chat Window to update my info. At this point, the Note 4 is still running the Lineage 15.1. The Verizon team member asked me for the IMEI, and when I looked under the settings, it said "None" under IMEI. In a quick search, I found a forum on Lineage 15.1 that said turning of the screen lock and rebooting the phone will reload the SIM and IMEI info. That worked, and I was able to view the IMEI and verify connection. I explained my issue with the Verizon support, and she said everything appeared to be good on her end. Over the course of 15 minutes, we tested my connection and it worked. About 30 minutes after that, it dropped service again.
Finally, here is where it is at now:
I start with no service. If I do nothing but restart the phone, it will show LTE service for 2 or 3 seconds, then nothing. If I remove and reinstall the SIM, I will get the same 2 or 3 seconds, then nothing. If I turn Airplane Mode on and off, that does not reconnect the service. If I change the lock screen security to "None" and restart the phone, there is no service, but if I set Screen Lock to "Swipe" and restart the phone, I will have LTE service for at least 30 - 45 minutes before it drops, sometimes a few hours. When it does drop, it does not come back on it's own. The only way I have found to get it back it to "Screen Lock - None, reboot, Screen Lock - swipe, reboot".
Will replacing the modem fix the problem? Is there a specific modem that I need to match up to the ROM? Thanks!
Click to expand...
Click to collapse
I think you might be dealing with 2 separate issues. I'm kind of guessing about the first issue but the second is a common problem.
I think the original problem is that your sim card is not making a good contact in the sim slot. You could try putting a think piece of cardboard or something that will press the sim card to the sim slot contacts (maybe check to make sure that there isn't any dirt on the contacts but from the sound of it I'm guessing your phone is pretty clean).
The second problem is that all of the aosp roms have varying degrees of signal loss that occurs. Some people have a lot and some not as much, but everyone is affected in some way with what people have been referring to as "sim death".
My suggestion would be to run a stock or modified stock rom until you get your sim problem straightened out and then if you still want to switch to an aosp rom then at least you'll know that any further problems are just the normal sim death that occurs from time to time with those types of roms.
If you've already updated your bootloader to a 6.0.1 version you can flash the modified stock rom that I put together. I haven't had any signal/sim issues at all with that and no reports of it. Like I mentioned before though, the only caveat is that it needs to be on a bootloader that is at least CPD1 or newer. If it's not then your wifi won't work.
Rom link If you're interested.
kevintm78 said:
I think you might be dealing with 2 separate issues. I'm kind of guessing about the first issue but the second is a common problem.
I think the original problem is that your sim card is not making a good contact in the sim slot. You could try putting a think piece of cardboard or something that will press the sim card to the sim slot contacts (maybe check to make sure that there isn't any dirt on the contacts but from the sound of it I'm guessing your phone is pretty clean).
The second problem is that all of the aosp roms have varying degrees of signal loss that occurs. Some people have a lot and some not as much, but everyone is affected in some way with what people have been referring to as "sim death".
My suggestion would be to run a stock or modified stock rom until you get your sim problem straightened out and then if you still want to switch to an aosp rom then at least you'll know that any further problems are just the normal sim death that occurs from time to time with those types of roms.
If you've already updated your bootloader to a 6.0.1 version you can flash the modified stock rom that I put together. I haven't had any signal/sim issues at all with that and no reports of it. Like I mentioned before though, the only caveat is that it needs to be on a bootloader that is at least CPD1 or newer. If it's not then your wifi won't work.
Rom link If you're interested.
Click to expand...
Click to collapse
Thank you for the reply. I think that you may be onto something with both issues. After posting this question today, I did examine the SIM slot, and although all of the pins looked good, and no dust or debris was visible, the metal guide over the SIM did feel slightly loose from the card. I did put in a thin shim, and the significantly improved the time that the phone stays connected. If that was a true issue, along with the possibility of the ROM causing a separate cause, I am absolutely interested on going back to a stock (or modified stock) ROM. The only reason that I did what I did was an attempt to fix the connectivity issue.
Thanks for your help. I will give your ROM a try and let you know how it works.
Hi everyone, I'm having terrible time with my note 10+ after the update. Basically after leaving the phone for a couple of hours it disconnects from everything even though that it shows full service. When that happens I am not able make or receive call, cannot use internet at all I cannot even use the SMS. Activating the airplane works but as I said for a couple of hours. Also the process of activating the airplane mode takes like 30 secs or more. I've tried everything (resetting network settings, restart, changing the SIM, used different carrier and factory reset) none of them worked. Yesterday I went to the local samsung store and they said to me that they heard of this problem from 3-4 more owners and said that these problems are common between S10s and note10s which has updated to the Android 10 recently and It will be fixed with a software update but the samsung customer services says the otherwise they are saying that they do not know anything about these kind of problems with those phones. Does any of you guys having problems like that or is it just my phone?