SIM2 Not Working - ZenFone 2 Q&A, Help & Troubleshooting

Hi all,
Just got my Zenfone 2 yesterday and was super stoked, however the SIM2 component is not working. I have two SIM cards, one with Telus and one with Virgin Mobile. (Canadian carriers). No matter which order I put them in, the SIM2 card never works. The Zenfone 2 is able to identify the phone number associated with the SIM card in the SIM2 slot, but it is unable to actually make a network connection.
Anyone know how to get SIM2 working?

just update to the latest rom... I did and got my Sim1 working again!!

fxdcom said:
Hi all,
Just got my Zenfone 2 yesterday and was super stoked, however the SIM2 component is not working. I have two SIM cards, one with Telus and one with Virgin Mobile. (Canadian carriers). No matter which order I put them in, the SIM2 card never works. The Zenfone 2 is able to identify the phone number associated with the SIM card in the SIM2 slot, but it is unable to actually make a network connection.
Anyone know how to get SIM2 working?
Click to expand...
Click to collapse
SIM2 is 2g only. So it needs to be Rogers (or network that uses Rogers) to work
Sent from my ASUS_Z00AD using XDA Free mobile app

Only SIM card slot 1 can access 3G/4G/LTE data. SIM card slot 2 can only be used for 2G service which include voice and basic text messaging (Not multimedia messaging services MMS or internet browsing). http://www.asus.com/us/Phones/ZenFone_2_ZE551ML/HelpDesk_knowledge/
Sincerely
ASUS_USA

fxdcom said:
Hi all,
Just got my Zenfone 2 yesterday and was super stoked, however the SIM2 component is not working. I have two SIM cards, one with Telus and one with Virgin Mobile. (Canadian carriers). No matter which order I put them in, the SIM2 card never works. The Zenfone 2 is able to identify the phone number associated with the SIM card in the SIM2 slot, but it is unable to actually make a network connection.
Anyone know how to get SIM2 working?
Click to expand...
Click to collapse
I know this is an old thread but i was wondering if anyone has found a solution to this issue? I am having the same issue trying to get Sim2 to recognize a network. The number on the Sim card is recognized. I have tried switching the cards around and the result is always the same. Both providers that I am with are in Canada. One sim is with Bell and the second is with Virgin Mobile.

Are you saying you can't even make calls on sim2?
Sent from my ASUS_Z00A using Tapatalk

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GOgzs said:
I was traveling recently to Poland and had that exact issue. Polish SIM in SIM1 slot, my homeland SIM in SIM2 and I had issues with getting a data connection. Swapped the PL SIM to SIM2 and it worked.
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Click to expand...
Click to collapse
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