GPS signal lost - ZenFone 2 Q&A, Help & Troubleshooting

The GPS signal gets lost 2 mins after I start navigation.. Any ideas? Help?

Sorry that this exactly the type of post one hates to read when in your situation, my GPS experience has been the best I've had with any other phone, haven't tested after the recent update which broke some things for most of us.

ditto Litoven. Very good gps on my ZF2.
Have you done anything non-stock'ish on your phone, resource88? That would be the first place I would look.
If you haven't done anything odd w/ the phone, then I'd recommend getting it replaced since it just came out it's under warranty.

ycavan said:
ditto Litoven. Very good gps on my ZF2.
Have you done anything non-stock'ish on your phone, resource88? That would be the first place I would look.
If you haven't done anything odd w/ the phone, then I'd recommend getting it replaced since it just came out it's under warranty.
Click to expand...
Click to collapse
I may have deleted some apps after rooting but I wouldn't know what would cause the GPS to lose signal. At first I thought it was due to the phone being in my pocket but it loses signal while holding it as well. I don't remember this happening when I used GPS before rooting but I could be wrong.

resource88 said:
I may have deleted some apps after rooting but I wouldn't know what would cause the GPS to lose signal. At first I thought it was due to the phone being in my pocket but it loses signal while holding it as well. I don't remember this happening when I used GPS before rooting but I could be wrong.
Click to expand...
Click to collapse
Worst comes to worst, restock phone... If it works then you know you had something to do with the problem...

ultramag69 said:
Worst comes to worst, restock phone... If it works then you know you had something to do with the problem...
Click to expand...
Click to collapse
I factory reset my phone, tested GPS and still get GPS signal lost & " searching for GPS". Now I have no clue what's the problem.

I had this same problem. Somehow it just fixed itself on my phone, I think after the next reset. I really don't know what might have caused it to constantly lose lock at first.
Sent from my ASUS_Z008D using XDA Free mobile app

psommerfeld said:
I had this same problem. Somehow it just fixed itself on my phone, I think after the next reset. I really don't know what might have caused it to constantly lose lock at first.
Sent from my ASUS_Z008D using XDA Free mobile app
Click to expand...
Click to collapse
Yea I think mine fixed itself because I used it yesterday and it didn't lose a signal.

For Zenfone 2 GPS troubleshooting, recommend using the pre-installed ASUS app called 'ASUS Support.' There are several helpful tips regarding basic troubleshooting techniques for your device's software and hardware issues.
Please also see ASUS ZenFone Quick Service and FAQ:
http://www.asus.com/us/support/self-service/11/
http://www.asus.com/us/Phones/ZenFon...esk_knowledge/

Related

Wifi connectivity issues

Hey all, I was hoping someone else has had this issue and has fixed it. I'm running a stock unrooted phone and when I connect to wifi, it connects to the AP and obtains an IP, but I cannot go out to any website or use any app that needs a connection (facebook app, etc). Things I've done:
Restarted phone
Factory reset phone
rebooted router
Tried other roms
Sent to samsung (they did a SW update) x2
Forgot the network, then reconnected
This is getting extremely frustrating as it's been this way since I've had it, but it got worse with the ICS update. Anything that anyone has tried and actually worked? The funny thing is, when you reflash the phone or do a factory reset, it works for about an hour then stops. Thanks in advance!
Have you ever connected that phone to a different wifi?
I encountered an issue a few months back where something went wonky and i had to completely reset my router and set it back up. Have you tried that too?
sent from my T989 full of CM awesomeness and a touch of Venom from the Darkside!!
Yes, I've tried different wifi AP's and none of them have worked, while others are on them including mine at home. I have not reset the router and reconfigured it because it's a cisco and as such is a pita. I have looked through my config and cannot find anything obvious. But still, others are able to connect just fine.
Same issue here. Never noticed it until recently. Reflashed LE1 and it worked for a couple of days. Going to flash the galaxy note modem tomorrow.
Sent from my SGH-T989 using xda app-developers app
I know it's a shot in the dark, but some said it worked....
Try to disable the "UPnP" in your router.
Let us know....
premiatul: I can't find anything in my router for upnp. If anyone knows how to disable it in cisco ios 12.4(11)T1, I'll gladly try it.
Autx: please let me know how that goes and if it works. Thanks!
premiatul said:
I know it's a shot in the dark, but some said it worked....
Try to disable the "UPnP" in your router.
Let us know....
Click to expand...
Click to collapse
i have same problem and this didnt work its a issue with the phone not the router. seems like darkside wipe does the trick from searching around but i cant seem to get a cwm flashed on my telus s2x
curry67 said:
i have same problem and this didnt work its a issue with the phone not the router. seems like darkside wipe does the trick from searching around but i cant seem to get a cwm flashed on my telus s2x
Click to expand...
Click to collapse
Is darkside wipe a temp or permanent fix, from what you've read?
Noone else has any info that may help? I would really like to get to the bottom of this. Devs: could this be a driver/kernel issue over a hw issue?
digikid said:
Noone else has any info that may help? I would really like to get to the bottom of this. Devs: could this be a driver/kernel issue over a hw issue?
Click to expand...
Click to collapse
Honestly, whenever I'm running a TW based ROM I find that wifi takes awhile to connect. Any AOSP (CM/AOKP) for me is nearly instant.
Digital1325 said:
Honestly, whenever I'm running a TW based ROM I find that wifi takes awhile to connect. Any AOSP (CM/AOKP) for me is nearly instant.
Click to expand...
Click to collapse
I'm running a stock, unrooted device. It connects to the ap and gets an IP address just fine, but data doesn't go across the connection when I go to the internet.
digikid said:
I'm running a stock, unrooted device. It connects to the ap and gets an IP address just fine, but data doesn't go across the connection when I go to the internet.
Click to expand...
Click to collapse
You got the same problem I do... flashed a couple different radios and no luck... Going for the full odin back to stock when i get time, hopefully next weekend.
AUTX_buckeye said:
You got the same problem I do... flashed a couple different radios and no luck... Going for the full odin back to stock when i get time, hopefully next weekend.
Click to expand...
Click to collapse
Thanks for the heads up that the note radio didn't work. Also, the new official update didn't fix this issue either. Maybe I'll just have t-mo replace the device since it's not happening to everyone. Thanks all for your input!
Quick question.
Did you De-bloat your phone? Ie did you remove any apps from the system directory?
Sent from my SGH-T989 using xda app-developers app
AUTX_buckeye said:
Quick question.
Did you De-bloat your phone? Ie did you remove any apps from the system directory?
Sent from my SGH-T989 using xda app-developers app
Click to expand...
Click to collapse
Not since the last time it returned from Samsung. And it's completely stock and unrooted right now.
I did a factory reset and the wifi came back steady for the past day I was slot more selective with my apps as I think this may have been the issue.
Sent from my SGH-T989D using xda app-developers app
curry67 said:
I did a factory reset and the wifi came back steady for the past day I was slot more selective with my apps as I think this may have been the issue.
Sent from my SGH-T989D using xda app-developers app
Click to expand...
Click to collapse
I'm glad this worked for you. I can't tell you how many factory resets I've done and it fails every time within a day. I bit the bullet and did a t-mo warranty exchange. Seeing as so few people actually have this problem, I'm chalking it up to my having bad luck and got a lemon. I hope the new one works fine.
I'd rather have a new one then the same one fixed lol
Sent from my SGH-T989D using xda app-developers app

Ive lost completely my mobile signal

Hey guys, this afternoon my phone turned off itself becouse of the lack of battery life and then it completely lost its capacity to connect to the network ( in order to make calls ).
Its kinda rare becouse when I press and hold the power button to get access to the power menu it says "airplane on" when its off really, even after disable it keeping saying the same.
Ive already restored it, wipe everything in the device but Ive got still the issue going on.
Any ideas? Please I really need help
Thanks
tyraelasd said:
Hey guys, this afternoon my phone turned off itself becouse of the lack of battery life and then it completely lost its capacity to connect to the network ( in order to make calls ).
Its kinda rare becouse when I press and hold the power button to get access to the power menu it says "airplane on" when its off really, even after disable it keeping saying the same.
Ive already restored it, wipe everything in the device but Ive got still the issue going on.
Any ideas? Please I really need help
Thanks
Click to expand...
Click to collapse
It might be a problem with your carrier. So, I suggest maybe trying to go into places where there is really strong signal and try there. Maybe reboot a couple times. If the problem still persists, then contact your carrier and ask if they have anything to do with it. Because, I almost guarantee that's the problem.
EpiclyEpic said:
It might be a problem with your carrier. So, I suggest maybe trying to go into places where there is really strong signal and try there. Maybe reboot a couple times. If the problem still persists, then contact your carrier and ask if they have anything to do with it. Because, I almost guarantee that's the problem.
Click to expand...
Click to collapse
I've already tried it without success, and even called my carrier and they turned to me the network was fine.
I reckon is a problem with the fact that airplane mode is turning on and off automatically
I'm so annoyed with this don't know what to do really
Sent from my Galaxy Nexus using Tapatalk 2
can you try your sim in another phone? or another sim in your phone
I have already tried both options, neither of them worked.
So the problem is with my phone but I'm really in trouble since I haven't got the guaranty of this phone because I traded it for my old device.
Sent from my Galaxy Nexus using Tapatalk 2
Did you try a different kernel and / or radio?
What does your phone status show in settings? Baseband, Network, IMEI, etc?
Sent from my Amazon Kindle Fire using xda app-developers app
Vangelis13 said:
Did you try a different kernel and / or radio?
Click to expand...
Click to collapse
Yes I did both without any success.
stwandell said:
What does your phone status show in settings? Baseband, Network, IMEI, etc?
Sent from my Amazon Kindle Fire using xda app-developers app
Click to expand...
Click to collapse
Baseband : Unknown
Network : Unknown
Service State : Radio off
IMEI: Unknown
Mobile network state: Disconnected
Service state: It changes from #Radio off# to #Out of service# all the time.
tyraelasd said:
Hey guys, this afternoon my phone turned off itself becouse of the lack of battery life and then it completely lost its capacity to connect to the network ( in order to make calls ).
Its kinda rare becouse when I press and hold the power button to get access to the power menu it says "airplane on" when its off really, even after disable it keeping saying the same.
Ive already restored it, wipe everything in the device but Ive got still the issue going on.
Any ideas? Please I really need help
Thanks
Click to expand...
Click to collapse
Flash stock rom, delete superuser or supersu, and take it to your carrier to complain. If the problem persist on stock then it's really nothing you can fix. You should be able to get a new device.
Sent from my Galaxy Nexus using Tapatalk 2
Fire n mage said:
Flash stock rom, delete superuser or supersu, and take it to your carrier to complain. If the problem persist on stock then it's really nothing you can fix. You should be able to get a new device.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
The problem is that I havent got the guaranty since I trade this phone for another old one that I had. Hope there is way to repair it even if it cost money
Surprising this is... I just cane across this exact problem today. I just removed my SIM Card, put it back in, then rebooted. After a little while I got my signal back.
Sent from my Galaxy Nexus using xda premium
This happened to me last night. Took my phone off wifi realized I had no connection to my mobile network. Pretty frustrating, but flashed a couple different kernels and seemed to fix the issue.
Sent from my Galaxy Nexus
Lucky you guys I havent found the solution to my problem yet :/

GPS SatNav Failure

I have found the first real issue with the M8.
The GPS fails during navigation and cannot get proper lock. That meant it kept trying to recalculate routes etc...
My friends have also had same issue.
Location settings were set on the best option too. Full mobile signal and internet as well.
gavinfabl said:
I have found the first real issue with the M8.
The GPS fails during navigation and cannot get proper lock. That meant it kept trying to recalculate routes etc...
My friends have also had same issue.
Location settings were set on the best option too. Full mobile signal and internet as well.
Click to expand...
Click to collapse
Hardware related or do you think it's a problem with the OS?
No problem on GPS here. I get a quick lock and it stays on.
Using Sygic.
hija31 said:
No problem on GPS here. I get a quick lock and it stays on.
Using Sygic.
Click to expand...
Click to collapse
Google navigation and TomTom both failed on different M8s.
It works for a bit, but when it goes wrong you will know about it.
I am hoping only software, but I have no idea of issues or how to fix it.
If you are rooted or unlocked, try this GPS config ... its for quick good AGPS lock before actual GPS one.
http://forum.xda-developers.com/showthread.php?t=2709759
Prefer not to root as phone rocks. And rooting will void warranty of my new phone.
Sent from my SM-G900F using Tapatalk
Try installing GPS tools, it does a few logic jiggery pokery things in the background that may help
Sent from my HTC One_M8 using Tapatalk
Using with Co-Pilot Premium and works great. Locks on quickly and stays on. No problems at all.
Can't say I've noticed the issue. I use Waze. My Note II used to constantly lose GPS fix. Was irritating! Hope it doesn't start on my M8.
Sent from my HTC One_M8 using Tapatalk
gavinfabl said:
Prefer not to root as phone rocks. And rooting will void warranty of my new phone.
Sent from my SM-G900F using Tapatalk
Click to expand...
Click to collapse
I didn't know people who prefer not to root actually use XDA.
Brava27 said:
I didn't know people who prefer not to root actually use XDA.
Click to expand...
Click to collapse
I'm not adversed to anythng BUT I have just bought a £500 plus phone. I would rather not void a warranty yet.... also some of my apps won't work on a rooted device.
I have no problem on my phone. all is ok.
GPS has been the best I've ever experienced on a smartphone. Locks quickly and accurately and the only device ever to get a decent lock inside my concrete flat.
However, yesterday the GPS failed completely whilst driving with clear view of the sky. A reboot fixed it and it was then rock solid again.
That's the only time it's done it in about a week since owning it with about 20 hours driving with it.
I'm hoping that means it's a software issue somewhere.
Sent from my HTC One_M8 using Tapatalk
gavinfabl said:
I have found the first real issue with the M8.
The GPS fails during navigation and cannot get proper lock. That meant it kept trying to recalculate routes etc...
My friends have also had same issue.
Location settings were set on the best option too. Full mobile signal and internet as well.
Click to expand...
Click to collapse
I can confirm that my GPS nav has been broken for about a month or more, using Waze and Google Maps
The latest System update released on 6/15/2014 has resolved the issue
eniac said:
I can confirm that my GPS nav has been broken for about a month or more, using Waze and Google Maps
The latest System update released on 6/15/2014 has resolved the issue
Click to expand...
Click to collapse
Thanks for update. That's good news.
grentuu said:
Using with Co-Pilot Premium and works great. Locks on quickly and stays on. No problems at all.
Click to expand...
Click to collapse
Yep gonna agree works perfect with copilot. Also better than sygic imo. I also wouldn't bother with Google navigation. Better to use an offline satnav app.
I have this problem too... Doesn't seem to matter which app one are using, it also happens with my golf app... And the only way to fix it, is to reboot the phone.. This is really annoying...
It seems to be related to bluetooth use... If I use BT to play music/listen to audiobook at the same time as I use the navigation app, then I have this problem.. If I turn off the BT, then the problem does not seem to appear... I am saying seem to, because it seems to be random when this occurs so not 100% sure that turning off BT fixes the problem but so far I have not had this problem when BT is off..
I also thought this was fixed in the latest update but yesterday it happend again....
gavinfabl said:
Thanks for update. That's good news.
Click to expand...
Click to collapse
Do you still have GPS issues?
My G-900F cannot find any satellites at all. Think it might be a hardware problem I have
Yes, I have the issue on my replacement phone. I have to reboot in order to use GPS...
jeffreycentex said:
Yes, I have the issue on my replacement phone. I have to reboot in order to use GPS...
Click to expand...
Click to collapse
I contacted samsung & was told to take it to a service centre. They had to send it back direct to samsung for repair, will take 10 working days

data issues .

Any of u guys having issues where data just stops working and nothing would load? i have to toggle airplane mode work it to work again
Thank god
littlegreenalien said:
Any of u guys having issues where data just stops working and nothing would load? i have to toggle airplane mode work it to work again
Click to expand...
Click to collapse
I have the same issue, and this is one of the only posts about it. Have you found a way to fix it? I'm at a point where I'm about to just sell this. I can't get anything done. Do you by chance have T-Mobile?
Same issue. T-Mobile here. Doesn't disturb me enough to sell the phone, haven't had the issue since going to a custom ROM. I'm sure it'll be fixed with OTA's or whatever.
Hello
i have the same problem
i am on VIPNET Croatia
is some fix coming soon
it is very annoying
Really nice to know I'm not the only one. But my god, it's getting worse as time goes on. I'm at the point where I can't even get data unless I reboot the phone 5-6 times, and only for a few seconds. I am completely out of ideas.
Sent from my HTC One_M8 using XDA Free mobile app
CMP27240 said:
Really nice to know I'm not the only one. But my god, it's getting worse as time goes on. I'm at the point where I can't even get data unless I reboot the phone 5-6 times, and only for a few seconds. I am completely out of ideas.
Sent from my HTC One_M8 using XDA Free mobile app
Click to expand...
Click to collapse
is there any fix for this
my data mobile vorking about 3-4 minutes a then stop
then i must to setings to turn off and on mobile data
then is ok for some time
please help
Unfortunately, not that I have found. So, until we get someone to actually help, No.
CMP27240 said:
Unfortunately, not that I have found. So, until we get someone to actually help, No.
Click to expand...
Click to collapse
any help
i still have the issue
i don't want to sell the phone
but is very close
helpppp
SeanFloyd said:
Same issue. T-Mobile here. Doesn't disturb me enough to sell the phone, haven't had the issue since going to a custom ROM. I'm sure it'll be fixed with OTA's or whatever.
Click to expand...
Click to collapse
please can you tell me witch coustom rom did you put in htc M8
and solve the data issue
i am going crazy with this phone
and i want to put same coustom rom like you
to get problem fix
please help
I have been using my m8 since the day I got it back in early April and have never experienced that issue. I am also on tmo but have the dev edition with stock rom but I live in the city so I always get a strong and good signal.
Possible solution
My M8 worked great for a month when about a week ago I've started having serious issues with the HSPA data.
After working great for a few minutes the data stopped working.
The H icon showed that traffic was sent from the phone but no traffic received by the phone.
Sometimes the data connection was restored by itself and sometimes I has to toggle the data connection off/on to have it restored.
It both cases the data connection failed again after several minutes.
All the diagnostics app showen that there was hspa connection.
After trying almost anything I could think of I found out what causes my problem:
It's the F**** NFC!!!
I've forgot that a week ago I've disabled the NFC thinking this will save battery life (though the battery life is great).
Turning the NFC on (followed by a power-down/power up cycle) solved all the data connection problem.
I've verified several times that NFC disable is indeed the cause of my problem.
Hope this helps others on this thread.

[Q] Issue with Wifi

I have been using ZF2 4gb 2.3 ver for around 10 days now and didn't have any issues yet.
But since morning it has been dropping Wifi and only connects back when I unlock it. Anyone else facing this issue?
Happens to me from time to time. but not very often
Hunikel said:
Happens to me from time to time. but not very often
Click to expand...
Click to collapse
On second thought, I updated all the apps yesterday (for first time since I got the phone, even though I installed system updates as soon as I booted it) and last night was the first time i noticed that it had dropped Wifi signal. I am hazarding a wild guess but it's due to some system app bug that was introduced in some recent update. Hopefully it'll soon be rectified.
devilz666 said:
I have been using ZF2 4gb 2.3 ver for around 10 days now and didn't have any issues yet.
But since morning it has been dropping Wifi and only connects back when I unlock it. Anyone else facing this issue?
Click to expand...
Click to collapse
Make sure that WiFi is allowed to be on during sleep in the WiFi settings.
Also recommend using ASUS ZenUI app called ASUS Support. There are several helpful tips with basic troubleshooting techniques for your device which includes WiFi troubleshooting.
If still not resolved, recommend performing a hardware reset including wipe cache partition. For hardware reset/wipe cache partition instructions please see the following: http://www.asus.com/us/support/FAQ/1011956/
Sincerely
ASUS_USA
cmendonc2 said:
Make sure that WiFi is allowed to be on during sleep in the WiFi settings.
Click to expand...
Click to collapse
Oh well, never had to do that ever before. Should have thought of that with me being techie and all. Thanks for help, no I'll go and find a corner to hide in shame.
For me text wont come in when your on wifi after reboot. You must use data to send text then you can reconnect wifi. I was not getting any text and found out this.
Built 2.19.40.20
Sent from my ASUS_Z00AD using XDA Free mobile app

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