Develop Bugs

youtube video playback problem

Anyone else having playback issues with youtube app ? Problem is the video jerks, stutters, and balck screen while audio continues to play. I have rebooted my modem and router, changed video resolution... but nothing helps..
any more ideas?

xdm9mm said:
Anyone else having playback issues with youtube app ? Problem is the video jerks, stutters, and balck screen while audio continues to play. I have rebooted my modem and router, changed video resolution... but nothing helps..
any more ideas?
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I experience the same thing. Videos are jerky, and after a while the video pauses and the sound continues to play. This is a problem that many users are complaining about on google play store. Don't blame your device, it is just the youtube player acting up. Hopefully they will fix it soon.

Youtube doesnt work at all on cm, so I just use Viral Pro (Youtube Player) instead. It takes a bit getting used to, but it is the better app IMO.

[Q] The sound is shift

Good evening everyone ..
I noticed a problem I never had before with other smartphones (HTC / Samsung)
The sound is shift on all vidéo on YouTube or web ..
Or in my music from my phone the voice of music is finished then the time of the music is not finished..  But hey it's still not bother me too ..
But why all the videos on Web Browser (chrome / browser asus) or YouTube the sound is oshift ..?
The sound comes and then the person's lips move ..
Thank you for your reply

quadeur06 said:
Good evening everyone ..
I noticed a problem I never had before with other smartphones (HTC / Samsung)
The sound is shift on all vidéo on YouTube or web ..
Or in my music from my phone the voice of music is finished then the time of the music is not finished..  But hey it's still not bother me too ..
But why all the videos on Web Browser (chrome / browser asus) or YouTube the sound is oshift ..?
The sound comes and then the person's lips move ..
Thank you for your reply
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yes im having video playback issues with my zenfone 2 ze550ml. i first noticed it on instagram videos. you know on instagram the videos replay automatically right, however mine will stop n play only once while the sound continues to go on repeat. later i noticed whatsapp videos does not snyc with the sound. the sound will be heard first before the mouth moves. many more video playback issues like on fb or others that occurs randomnly. anyone out there care to help?

munifbafana said:
yes im having video playback issues with my zenfone 2 ze550ml. i first noticed it on instagram videos. you know on instagram the videos replay automatically right, however mine will stop n play only once while the sound continues to go on repeat. later i noticed whatsapp videos does not snyc with the sound. the sound will be heard first before the mouth moves. many more video playback issues like on fb or others that occurs randomnly. anyone out there care to help?
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Thank for your answer you have the same problem..

Same issue here... I'm getting very nervous about that

How do we bring this up to asus? I believe it is a software issue because it happens accross the different zen2 variants n not limites to only one variant.

I dont have sync issues... Both Audio/Video as well as time syncs perfectly... I am using ZE551ML with 2.15.40.10 pre-rooted...Videos playing from MX Player Pro and Audio files from PlayerPro..

Hmm, perhaps the higher end models r not affected...so far i can confirm from two devices. Ze500cl n ze550ml 16gb

Please check for latest system updates or when the next update becomes available. To optimize memory and performance go to:
apps/ASUS Support/Assistance/System/Optimize memory/follow detailed steps
apps/ASUS Support/Assistance/Software/Slow app operation/follow detailed steps
or online at http://www.asus.com/us/support/self-service/11/
Sincerely,
ASUS_USA

Who have a solution ?
And thank for the answer asus

Thanks asus, i hve checked in the zentalk forum n many other ppl having same problem, still no fix. Some says that rebooting will fix it for some time. But it will eventually come back. I noticed aft rebooting the problem video audio sync problem was minimised. But for instagram it will still stop n loop the audio only

Theres a new update that fixed this! So far soo gud!

Zenfone 2 video lagging
For those people people suffering from video lagging on facebook and instagram, just disable audio wizard and change battery settings to optimized.

munifbafana said:
Theres a new update that fixed this! So far soo gud!
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On YouTube too?
Sent from my ASUS_Z00AD

Surprisingly, I disabled developer options and it works fine.

video playback issues

Anyone experiencing choppy videos or videos that keep playing audio but freeze up? Happens on my pixel xl and is universal... YouTube, my video playback, Facebook video. Not app specific.

Did you have all apps updated in the store? If not do that. If that doesn't help try a factory reset. Nothing else can be done

Yeah... Will have to try the factory reset I suppose.

Buddyfunlove said:
Anyone experiencing choppy videos or videos that keep playing audio but freeze up? Happens on my pixel xl and is universal... YouTube, my video playback, Facebook video. Not app specific.
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Mine does that too. Noticed it during YouTube playback.

I had the same thing happening today on youtube, video would freeze but audio kept playing, only problem is I am on a Note 4 until my Pixel XL gets here. Cant speak to the other issues, curious if a reset solved it for you.

Did a restart and seemed to work itself out... At least when playing my own videos back. If it creeps back I will try the full factory reset.

Not seeing this on my xl

drum747 said:
I had the same thing happening today on youtube, video would freeze but audio kept playing, only problem is I am on a Note 4 until my Pixel XL gets here. Cant speak to the other issues, curious if a reset solved it for you.
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Exactly what happens to me on my new Pixel XL

Yep happens to me on youtube app. Not tried it on my own videos yet though. Hopefully a fix will be released soon for this.

This was driving me crazy this morning. Watching YouTube on Pixel XL and video would freeze while audio kept going. Not happening on Netflix so far. Just YouTube. I emptied the cache and cleared data for YouTube app and force stopped it. Hasn't happened since. I wonder if it's a software problem with Android 7.1?

I've been experiencing this also while watching Netflix. The video will pause for 15-30 secs with the audio continuing. Eventually it synchs back up further up in the scene. Amazon video won't play at all. Do you think this is a case of the apps not yet jiving with Android 7.1? Or possibly some bad phones? Mine is a Pixel XL from Verizon. I'm still within my 14 day to return if a bad unit. Anyone have an idea what could be going on?

I get this with videos on Twitter and FaceBook. Havent seen it with YouTube and I rarely watch Netflix. It is very irritating but can normally be resolved with a restart.

Just contacted support about this. Literally anything video playback has a 3 second stutter and then the audio end up being out of sync. Happens with my recorded videos, snap chat, Instagram, YouTube etc.
Of course after restarting no issues. I wonder what's causing it.
https://youtu.be/TfOTBvYfJBo
Sent from my Pixel XL using Tapatalk

Getting the same thing. Reboot needed to fix it.

No one knows what triggers it?
Sent from my Pixel XL using Tapatalk

I also have the same issue, when I take a video then play it, it freezes between 3-9 seconds with the audio still going. At some point the video restarts, and when it gets back to where the video froze, starts again with the audio in sync. See video below.
Edit: a reboot only fixes the issue temporarily, it seems to come back within a couple hours.
https://youtu.be/9jCHOGT6Yt8

So bad
It's absolutely horrendous! Came from a nexus 6p never had this issue. It's happening in, literally, every app with video, sometimes it won't even play audio or video on Facebook, it does it when I'm trying to play Snapchats where I'll hear the audio but the video freezes and then the video playa really fast all at once at the end to catch up with the audio. It does it on YouTube and Netflix and Hulu as well. It even does it when I'm recording video within Snapchat! I'm disappointed that the phone has been performing more poorly than my old nexus 6p. I hope they fix it asap. I do not want to ba e to do a factory reset. I just finally got done painstakingly setting up all my apps again on this

I only have this issue with YouTube... Usually locks up when I do full screen and after it rotates it feeezes but audio continues.

I occasionally will have YouTube freeze but audio continues. Seems to be only YouTube though and I don't think it's the phone because it was happening on my Note 7 as well.

Happened to me a handful of times where video stops playing but audio keeps going in YouTube. Am I the only one that doesn't realize the video stopped until like 30 seconds later? lol
All I have to do is rewind the video a small amount and then it keeps going and doesn't happen again for that video.

Audio problem while on the phone

If I'm on the phone and I'm watching a video on YouTube for example, the audio for YouTube becomes unclear and choppy. I have always been able to watch YouTube videos while on the phone on my Nexus 5 with perfect audio. Is this a common problem for the Moto Z Play or is there an issue with just my phone?

jeremysia_ said:
If I'm on the phone and I'm watching a video on YouTube for example, the audio for YouTube becomes unclear and choppy. I have always been able to watch YouTube videos while on the phone on my Nexus 5 with perfect audio. Is this a common problem for the Moto Z Play or is there an issue with just my phone?
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Did you side load your N or was it an authorized ota?
If side load then you have same issue as @Terepin.
Else you shown why it is not wise to take N so soon.

Authorized ota, I actually got the phone recently and just did basic updates to it. It's still Android 6.0.1

jeremysia_ said:
Authorized ota, I actually got the phone recently and just did basic updates to it. It's still Android 6.0.1
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My VZW is fine. Make sure your YT app is updated

It's not just YouTube, it's also videos on Instagram and Snapchat, but I'm having this problem while I'm taking on the phone and watching a video

Is anyone else getting corrupted videos using the HEVC H265 codec with the Camera app

Hello all,
Just got the phone last week and while I'm loving it otherwise, I've noticed an unfortunate thing when trying to use the HEVC codec option that is available to us in the Camera's option mode. Please check out this link with photos -> https://us.community.samsung.com/t5...eos-made-with-Samsung-Camera/m-p/326204#M3642 I've tried doing the live chat with Samsung TWICE now, and when I link them to that forum post I made, the samsung support tech just completely stops talking. Seriously. I stayed in the chat saying "hello? where are you? Can you please answer?" for 15 minutes once. No response at all.
As I mention in the thread though, the videos do play back perfectly in the phone's own video player, and using MPC-HC. With VLC, Windows Photos, Windows Media Player, and macOS quicktime, there are major glitches that make the video unwatchable.
Has anyone else had this problem? Is there a solution? What an odd situation.