Develop Bugs

Blue circle on screen?

The other day I noticed that I have a blue dot/circle on screen, maybe a cm in diameter. It's not a dead pixel or anything, it's just like there's a blue overlay on top of the screen. I stupidly carry it around without a case (I used to use my case but whenever the phone rang I used to accidentally decline calls whilst getting it out). Does anyone know what the problem is and whether it's fixable?
Thanks. Sorry if this is in the wrong place.

newton ring probably. Seems to become a frequent problem. Try the search on that.

Lord_Conflict said:
The other day I noticed that I have a blue dot/circle on screen, maybe a cm in diameter. It's not a dead pixel or anything, it's just like there's a blue overlay on top of the screen. I stupidly carry it around without a case (I used to use my case but whenever the phone rang I used to accidentally decline calls whilst getting it out). Does anyone know what the problem is and whether it's fixable?
Thanks. Sorry if this is in the wrong place.
Click to expand...
Click to collapse
My first phone did the same thing. Yup, it's a newton ring. If you are still under warranty (should have 1 year from purchase date), then just bring it back to Tmobile or whoever you bought it from. They swapped mine out with no problems. There is no fix that I know of without repairing the hardware. Good luck!

These guys are right, it does sound like the familiar "newton ring" issue, common to HTC hardware it seems.
There's a number of other threads across the site on that subject, you can check to see if the pics in any of them match the general look of what you're seeing...but I think the odds are very good you're just the next lucky winner in the newton-ring lottery.
FYI, although there seems to be no universal cause, heat and/or pressure are common suspects.

Thanks guys. Unfortunately I bought it handset only from the internet so I have no warranty. It's not too big or noticable so I guess I'll put up with it. It also gives me an excuse to buy myself the Touch Pro3 later on =p.

Lord_Conflict said:
Thanks guys. Unfortunately I bought it handset only from the internet so I have no warranty. It's not too big or noticable so I guess I'll put up with it. It also gives me an excuse to buy myself the Touch Pro3 later on =p.
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Most people say you can get them from pressure or too much heat, but I babied the hell out of my first one, and I still got one, so not sure if it really has to do with that or not. Sucks though, it bothered the hell out of me to see it every time. It wasn't horrible, just a faint blueish purple ring. That's the spirit. I want the tp3 as well.

Yellow tint when looking at it straight on

I just picked up this phone from a guy through local classifieds and I've noticed that it has a really noticeable yellow tint to it when I look at it straight on.
If I hold it at any angle it looks fine. What could be causing this and is there anything I can do about it?

As far as I heard it's an issue with the oled screens in general. Something about the organic compound or what not. But your not alone a good amount of people get it. Maybe do what the quote below is suggesting.
CoppertoneSPF15 said:
My E4GT has a bit of a blue tint. Downloaded an app called "Screen Adjuster". It's basically a RGB adjuster just like on your LCD tvs. You can even widget it to have a quick on/off feature from your home page.
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morphis568 said:
As far as I heard it's an issue with the oled screens in general. Something about the organic compound or what not. But your not alone a good amount of people get it. Maybe do what the quote below is suggesting.
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Click to collapse
Thanks, but that app doesn't help at all. :-(

Ryjabo said:
I just picked up this phone from a guy through local classifieds and I've noticed that it has a really noticeable yellow tint to it when I look at it straight on.
If I hold it at any angle it looks fine. What could be causing this and is there anything I can do about it?
Click to expand...
Click to collapse
Take it in to a Sprint store. At worst it will cost you 35$ to get it fixed.
It could be burn in, or a bad oled.

lickarock said:
Take it in to a Sprint store. At worst it will cost you 35$ to get it fixed.
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I thought they didn't fix screens anymore. I'll call them in a bit and ask... will report back.

Ryjabo said:
I thought they didn't fix screens anymore. I'll call them in a bit and ask... will report back.
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They can't fix a shattered screen. But if its just a problem with the oled screen they might be able to do it, or at least set you up with a replacement. They don't do shattered screens because it can cut the techs.

lickarock said:
They can't fix a shattered screen. But if its just a problem with the oled screen they might be able to do it, or at least set you up with a replacement. They don't do shattered screens because it can cut the techs.
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Click to collapse
I'll call them in a few minutes and let you know what I find out.

I just got back from the sprint corporate store and they told me that there was nothing they would do for me.
they told me that every phone does it. That is a complete lie. Even their f****** displays did not do this.
they told me that it does not affect the functionality of the phone so they would not replace it or even work on it.
I can't even really describe how pissed off I am right now

Put out the word to anyone with a working E4GT who only uses it to dev and see if they'll swap it out. Can't hurt to ask.

I just got off the phone with Sprint (*2) and told them what the little prick was saying to me at the store and they put in a work order so I can take it to a different store and most likely get a replacement. I won't be able to go up there until tomorrow so we shall see what happens.

I wound up selling it and going back to the GNex... where I'm suffering with battery life problems.
I have honestly not been satisfied with any Android phone except the EVO and the Nexus One :-(

Purple tint/noise on camera

Has anyone else noticed the infamous purple noise problem on their Verizon Ones in low light? There's a giant thread about it here in the international variant's section. It gets especially bad when you take a picture in total darkness or cover the lens entirely. If your phone has one of the defective sensors, the whole screen will turn bright purple.
Also curious to see if there's a certain batch of camera sensors behind this. If you have this problem, could you browse to /sys/android_camera/sensor and post the text inside? Mine says "st vd6869(1.0) cinesensor 2013-05-03".
Before anyone suggests that this is a software problem, there are a quite a few units that don't exhibit this issue and show perfectly black images in the dark, so I'm more inclined to believe this is a hardware defect.

wireroid said:
Has anyone else noticed the infamous purple noise problem on their Verizon Ones in low light? There's a giant thread about it here in the international variant's section. It gets especially bad when you take a picture in total darkness or cover the lens entirely. If your phone has one of the defective sensors, the whole screen will turn bright purple.
Also curious to see if there's a defective batch of camera sensors behind this. If you have this problem, could you browse to /sys/android_camera/sensor and post the text inside? Mine says "st vd6869(1.0) cinesensor 2013-05-03".
Before anyone suggests that this is a software problem, there are a quite a few units that don't exhibit this issue and show perfectly black images in the dark, so I'm more inclined to believe this is a hardware defect.
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I have the same problem. I am determining if I should bother replacing it. I have to decide by tomorrow. I am currently unlocked and don't know if it bothers me enough to lose that right now.
std vd6869(1.0) cinesensor 2013-04-25

Frankie1588 said:
I have the same problem. I am determining if I should bother replacing it. I have to decide by tomorrow. I am currently unlocked and don't know if it bothers me enough to lose that right now.
std vd6869(1.0) cinesensor 2013-04-25
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Click to collapse
Wow, that sucks.
I'm considering the same thing, though I'm not facing such an issue. I want to know if this camera problem is widespread to see if it's worth exchanging; it would be awful to go through the whole exchange process and wind up with the exact same problem on the replacement. And it would especially suck to lose your bootloader unlock for nothing...

wireroid said:
Wow, that sucks.
I'm considering the same thing, though I'm not facing such an issue. I want to know if this camera problem is widespread to see if it's worth exchanging; it would be awful to go through the whole exchange process and wind up with the exact same problem on the replacement. And it would especially suck to lose your bootloader unlock for nothing...
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Click to collapse
My dad also has the HTC One from Verizon (got it a week later). His camera exhibited no such issues. I am going to try messing with his again tomorrow.
Its definitely a widespread issue though as you can see on that XDA post. I've also been following that since I got the phone. There is someone who thinks it might be a software issue and can be fixed by flashing libs. He is working on it.
http://forum.xda-developers.com/showthread.php?p=45158495
I am just afraid of returning it and getting another headache such as dead pixel(s), chassis gaps/scratches, or anything else like that. I am trying to determine if I could live with it. I don't take many low light shots, but it will suck when I do.
When did you get your phone? It sucks that I have to decide by tomorrow!
EDIT: My camera pretty much does the same thing as shown in this pic (For others who may not be aware what we are talking about)
http://forum.xda-developers.com/showpost.php?p=45298491&postcount=966

I got the phone about a week after release. Not sure that means much though, they seem to be randomly using old leftover parts to build the phones (according to the serial number, mine was built in July).

Can you post a picture of the purple stuff? I've seen other threads on this - in one case it did look like classic low-light issues that plagued certain Dincs, but another guy's pictures seriously did not look like digital noise to me - looked like an oily smear, maybe a manufacturing defect.

st vd6869(1.0) cinesensor 2013-06-20
Mine doesn't have the issue and it was purchased in the release day.

I had this same problem. I went in to verizon and showed the guy and we went through 3 replacements before he swore it was a software issue. Then I showed him that covering up the camera lens on their display model showed a plain black screen, while the replacements were showing that purple/pink tint. Here's an album with a couple of pictures of what it looks like.
https://www.dropbox.com/sh/m93o47ugxapos4v/hB6YN6kw-n/HTC One

My camera does the same.
I took it to the VZW store today but didn't have my ID nor did I bring the box with me.
Planning on going back tomorrow.
They told me they'd replace the phone for me so we'll see what the new one does.
Will report back!
BTW, nice car Frankie1588 if that's yours
Mazda RX-8?

For reference - here's a pair of low light shots, one with night mode on and one without. Definitely worth replacing because this phone sees better in the dark than I do, and that's pretty cool - this scene is nowhere near as bright as the pictures make it look, and night mode gets rid of speckling artifacts entirely.

So just going into the Verizon store, you guys were successful in getting replacements? How hard was it to sell that the phone had an issue?

guess I'll test the camera as soon as fedex drops off the phone tomorrow. I'll just call if its bad and make them overnight me a new one.

so if you take a shot in low light without the flash on, and it comes out fine, your camera is ok?
sorry just trying to see if mine if effed.
I help the lens cover and got purple, but when i shot in dark (under my bed) with and without flash, they came out normal?

dunemessiah said:
So just going into the Verizon store, you guys were successful in getting replacements? How hard was it to sell that the phone had an issue?
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Click to collapse
I just went into the store today and they took my word for it when I described the problem.
Said they have been having a lot of people come in for the same reason.
Since I used another line's upgrade they said I couldn't swap out in the store.
But because of the device still being under warranty, they're shipping me a new one
And I just have to ship my current one back. I seriously hope this new one doesn't have
the same problem.

dunemessiah said:
So just going into the Verizon store, you guys were successful in getting replacements? How hard was it to sell that the phone had an issue?
Click to expand...
Click to collapse
nrfitchett4 said:
guess I'll test the camera as soon as fedex drops off the phone tomorrow. I'll just call if its bad and make them overnight me a new one.
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Click to collapse
andybones said:
so if you take a shot in low light without the flash on, and it comes out fine, your camera is ok?
sorry just trying to see if mine if effed.
I help the lens cover and got purple, but when i shot in dark (under my bed) with and without flash, they came out normal?
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Click to collapse
PizzaSauce said:
I just went into the store today and they took my word for it when I described the problem.
Said they have been having a lot of people come in for the same reason.
Since I used another line's upgrade they said I couldn't swap out in the store.
But because of the device still being under warranty, they're shipping me a new one
And I just have to ship my current one back. I seriously hope this new one doesn't have
the same problem.
Click to expand...
Click to collapse
I got mine with the Edge program (don't judge me), and they were very easy to deal with in store. I just told them that it's an awesome phone, and the camera wasn't working. I showed them that it wasn't working by just covering the lens with my wallet. It showed that pink/purple tint on the screen. We went through three phones before we found one that didn't have that when covering the lens. I would definitely take yours back because the lens, when not taking in any light, should be completely black.

murderdock said:
I got mine with the Edge program (don't judge me), and they were very easy to deal with in store. I just told them that it's an awesome phone, and the camera wasn't working. I showed them that it wasn't working by just covering the lens with my wallet. It showed that pink/purple tint on the screen. We went through three phones before we found one that didn't have that when covering the lens. I would definitely take yours back because the lens, when not taking in any light, should be completely black.
Click to expand...
Click to collapse
I got mine via edge to, 5 months after getting the note 2 on my upgrade. I'll either pay it off or trade it in at half paid off.
I think some of y'all might be mistaken on the camera.
You need to take a picture in pitch black room, not just cover the camera with your finger. Mine was able to draw light in through my finger, but when I went into the bathroom with the lights off, I got a solid black picture.
Just like a flashlight shines red through your finger, so to some extent can natural light.

nrfitchett4 said:
I got mine via edge to, 5 months after getting the note 2 on my upgrade. I'll either pay it off or trade it in at half paid off.
I think some of y'all might be mistaken on the camera.
You need to take a picture in pitch black room, not just cover the camera with your finger. Mine was able to draw light in through my finger, but when I went into the bathroom with the lights off, I got a solid black picture.
Just like a flashlight shines red through your finger, so to some extent can natural light.
Click to expand...
Click to collapse
I completely agree about not covering it with your finger, light still gets in. You can definitely find an object to cover up the lens, though. The display model at the Verizon store was black when covered with my wallet, but my phone was showing that tint when covered.

nrfitchett4 said:
I got mine via edge to, 5 months after getting the note 2 on my upgrade. I'll either pay it off or trade it in at half paid off.
I think some of y'all might be mistaken on the camera.
You need to take a picture in pitch black room, not just cover the camera with your finger. Mine was able to draw light in through my finger, but when I went into the bathroom with the lights off, I got a solid black picture.
Just like a flashlight shines red through your finger, so to some extent can natural light.
Click to expand...
Click to collapse
I've tried taking pictures at night. It turns into the same purple mess that you see when you cover the lens completely.

murderdock said:
I completely agree about not covering it with your finger, light still gets in. You can definitely find an object to cover up the lens, though. The display model at the Verizon store was black when covered with my wallet, but my phone was showing that tint when covered.
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Click to collapse
wireroid said:
I've tried taking pictures at night. It turns into the same purple mess that you see when you cover the lens completely.
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Click to collapse
then I would definitely get a replacement. Mine was solid black. Also don't have any gaps along the top, or scrapes, imperfections that I can find.
Only thing I noticed was the white band at the top was not quite flush. Have to really look to notice. I'm considering myself lucky.

nrfitchett4 said:
then I would definitely get a replacement. Mine was solid black. Also don't have any gaps along the top, or scrapes, imperfections that I can find.
Only thing I noticed was the white band at the top was not quite flush. Have to really look to notice. I'm considering myself lucky.
Click to expand...
Click to collapse
yea I got lucky as well with the build quality.
I am hoping the same with camera.
I just tested in pitch black.
taking pictures with out the flash on obviously left me with a black picture.
with flash everything was great.
am I do now believe my camera is ok?
or did I test wrong?
thank you in advance.

[Q] Yellow screen burn at bottom of screen

Guys, over the past few days I have noticed at the foot of the screen in the centre there is a yellow line (approx 1 to 2mm thickness) appearing which looks very much like screen burn.
It can only be seen when a lighter colour is present but it is there no matter what you are looking at.
When watching movies it is horrendous as your eyes are constantly drawn to the yellow thick line.
Question being has anyone else noticed this?

Sounds like a faulty panel to me

Lennyuk said:
Sounds like a faulty panel to me
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That's what I am thinking but before I contact Clove tomorrow it would be interesting to hear if this is an isolated case?

Give us a picture

htc_HD2 said:
Give us a picture
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Impossible to see if you do a screen grab. The grab would not show the screen burn.
The only way to do it is to take a photo of the G3's screen and I don't have another camera at hand with me this weekend.

Dead pixel maybe
Sent from my LG-D850 using Tapatalk

StreetkillnHD said:
Dead pixel maybe
Sent from my LG-D850 using Tapatalk
Click to expand...
Click to collapse
No, it's nothing like a dead pixel.
It's more like a yellow stain that progressively gets darker the longer the screen is left on.
I contacted Clove who would send it back to LG for them to look at.
In the meantime if I change the Home a Touch Buttons to Black it covers up the Yellow stain whenever a screen uses the touch buttons.
It's when you are either looking at photos, watching movies or playing games where you don't have touch buttons displayed that you see it.

Beards said:
No, it's nothing like a dead pixel.
It's more like a yellow stain that progressively gets darker the longer the screen is left on.
I contacted Clove who would send it back to LG for them to look at.
In the meantime if I change the Home a Touch Buttons to Black it covers up the Yellow stain whenever a screen uses the touch buttons.
It's when you are either looking at photos, watching movies or playing games where you don't have touch buttons displayed that you see it.
Click to expand...
Click to collapse
I have had this on devices in the past, its certainly a faulty screen.

Yes, I definitely agree on that.
Okay I should return it for repair but I would find it murder to be without the phone.
So far it is limited to the area of the touch buttons and like I mention if I change to black you then don't see it a lot of the time.
I'm seeing if I can live with it..........

Beards said:
Yes, I definitely agree on that.
Okay I should return it for repair but I would find it murder to be without the phone.
So far it is limited to the area of the touch buttons and like I mention if I change to black you then don't see it a lot of the time.
I'm seeing if I can live with it..........
Click to expand...
Click to collapse
Just as a warning, when I have had this on devices in the past it is something that gets worse over time, the yellow area will spread, its probably worthwhile getting it fixed now to avoid having it become a bigger problem in the future.
Have you spoke to clove yet? Surely they might just swap it out rather than force you to get a repair?

Lennyuk said:
Just as a warning, when I have had this on devices in the past it is something that gets worse over time, the yellow area will spread, its probably worthwhile getting it fixed now to avoid having it become a bigger problem in the future.
Have you spoke to clove yet? Surely they might just swap it out rather than force you to get a repair?
Click to expand...
Click to collapse
Yes I spoke with Clove and was quite surprised they would send it back for repair.
At the time I had had the G3 for 18 days.
As such seeing as being without the phone is going to be a nightmare and it's not spreading or getting worse for the time being, I'm mulling over my options.
Fortunately money is not a problem. If it gets that bad I would rather buy another and set up the new G3 in the presence of the faulty G3 then either give the faulty one away to a member of the family which I do with all of my phones and let them decide what to do....

I have the exact same problem. Found this thread googling for it. It's almost right in the bottom center. Looks yellowish and it's driving me nuts. I'll probably hold off exchanging for a while since I cannot afford to go without a phone and have no way to backup everything until someone unlocks the boot loader.

bpyazel said:
I have the exact same problem. Found this thread googling for it. It's almost right in the bottom center. Looks yellowish and it's driving me nuts. I'll probably hold off exchanging for a while since I cannot afford to go without a phone and have no way to backup everything until someone unlocks the boot loader.
Click to expand...
Click to collapse
Well, if it's any help to you all I can tell you is it doesn't appear to get any worse.
Yes it's there and more prominant when it gets hotter but it doesn't appear to be spreading or going darker.
At the moment I am still living with it.

Question RMA process

Hello, sadly got mine yesterday and it already got a burn-in on grayish screens from the always on display! I sent an email to them and i wait their response to initiate the RMA process. Anyone that did one until now and can tell me how much it took after sending their phone away until they got the next one on their hands? Maybe a week or more?
Just noticed that as time goes by with the aod closed the burn in fades out... I'm confused about whether I want to send it back

If you're pertaining to the green tint on the camera, according to them, it's normal.

If you just bought the phone they have 15 day return window. You can return the phone for any reason and get a full refund.

batuken said:
If you're pertaining to the green tint on the camera, according to them, it's normal.
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Click to collapse
No man, look below the camera, you can see burned in pixels that show the time (something like 20:38 is shown)