Mobile data sticks even on Wifi - One (M9) Q&A, Help & Troubleshooting

I'm having this strange issue that I've never before seen on Android. Whenever I'm connected to Wifi, the phone seems to maintain a mobile data connection. Also, I'm on T-Mobile with wifi calling enabled, and it seems to stick to the cellular network even with wifi on. Am I the only one?

Ive got something similar, my battery stats show Wi-Fi is on even though its off. Rebooting the phone sorted it out.

Prasad said:
I'm having this strange issue that I've never before seen on Android. Am I the only one?
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elvinrush said:
Ive got something similar, my battery stats show Wi-Fi is on even though its off..
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Click to collapse
Did you, guys, clear those two? Please!

Oh that makes sense. Thx

Prasad said:
I'm having this strange issue that I've never before seen on Android. Whenever I'm connected to Wifi, the phone seems to maintain a mobile data connection. Also, I'm on T-Mobile with wifi calling enabled, and it seems to stick to the cellular network even with wifi on. Am I the only one?
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Click to collapse
My M8 does this, so I would expect the M9 to do this as well. However the mobile data is not used; the icon for mobile data just stays up. It passes data on WiFi when a WiFi connection is available. The WiFi icon is the only one that comes and goes.
I have unlimited calling so I don't use the WiFi calling, can't comment on that.

My mobile radio stays active even while I'm on WiFi calling. Which, I'm pretty sure the mobile radio should completely turn off..
Mobile data icon stays on as well even without wifi calling, same as you.

I think the stickied mobile data icon is a non-issue, but the fact that it sticks to cellular network, pointlessly draining excess battery (especially in a region with poor network connectivity) when Wifi calling is enabled, is seriously annoying.
jauhien said:
Did you, guys, clear those two? Please!
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Click to collapse
Both settings are unchecked, like in your screenshot.

Just got mine too.
Am noticing the same problem. Mobile data stays on.
Hopefully there is a fix coming out?

Figured it out (For T-Mobile WiFi calling variants only)
Go into WiFi Calling settings (there should be an icon in your status bar)
Select the bottom "Do not use Cellular". This will disable cellular when WiFi/WiFi calling is enabled.
Cellular was enabled for calling handoffs (when you leave a WiFi calling area, the call gets handoff'd to the network)

wifiguru said:
Figured it out (For T-Mobile WiFi calling variants only)
Go into WiFi Calling settings (there should be an icon in your status bar)
Select the bottom "Do not use Cellular". This will disable cellular when WiFi/WiFi calling is enabled.
Cellular was enabled for calling handoffs (when you leave a WiFi calling area, the call gets handoff'd to the network)
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Click to collapse
Nah. That solves nothing. I don't want to be disconnected when leaving Wi-Fi. I just want cellular to be off when in Wi-Fi range, which was automatically managed with the same setting on previous phones.

Prasad said:
Nah. That solves nothing. I don't want to be disconnected when leaving Wi-Fi. I just want cellular to be off when in Wi-Fi range, which was automatically managed with the same setting on previous phones.
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Click to collapse
Correct, all that setting does is completely disable cellular. Even if you leave Wi-Fi, or disable it.
On all previous T-Mobile phones with Wi-Fi calling using "Wi-Fi preferred" it would completely disable the cellular radio.
Now, when I have poor signal but am using wifi calling, my phone is constantly searching for signal. Switching between 2g/4g/lte.

Yeah, you guys are correct.
Left home this morning, no Cellular.
Well, shoot...

Boo

Related

Wifi Calling

Does the Wifi Calling app save more battery? I've noticed the network signal turns off when I enable Wifi Calling
Sent from my HTC Vision using XDA App
Yes, saves LOTS of battery. Big difference when wifi calling is on.
Sent from my T-Mobile G2 using XDA App
Expanding on OP:
Does WiFi automatically supersede data as well? And if so, is there battery saving in that case?
alpharomero said:
Expanding on OP:
Does WiFi automatically supersede data as well? And if so, is there battery saving in that case?
Click to expand...
Click to collapse
When you turn on WiFi, all data goes through WiFi assuming that there is a good signal on it (aka if WiFi is so bad there is no data throughput, the phone will turn mobile data back on). The phone will always choose WiFi and turn off mobile data. Some/most people say that this saves battery because the phone isn't always searching for mobile data. I'd say that this is more true if you're in a situation where there is poor/low 3G reception but good WiFi reception. I almost never use WiFi because I get full bars and good 3G speed at home. I see no reason to use WiFi in this situation as my phone isn't searching for better networks.
As far as WiFi Calling goes, in the settings of the app you can choose to have the phone "Prefer WiFi"/"Prefer Cellular"/"WiFi Only". Same thing here. If I use WiFi calling, I choose "Prefer WiFi" because if for some reason my WiFi goes down while I'm not using the phone I want the mobile network to come on so I can receive calls without having to toggle back. A situation I could see where "WiFi Only" would be applicable is if you're traveling and want to use WiFi for calls if you have a data-only prepay SIM, or if you're in an area with only Roaming coverage and you would want to just use WiFi to make calls.

Airplane mode + WiFi calling

Where I live there is -50 bars of cell service, so when WiFi calling drops it starts searching and absolutely murders my battery life. Is there anyway to hack the system to allow WiFi calling while in airplane mode? I've heard certain phones can do it. Are there any devs on here that have the know how? I know we have some very talented people in the community so I'm hopeful. It seems like it should be pretty easy because while on WiFi calling the cell radios get shut off and WiFi works in airplane mode, so?
I'm just not convinced WiFi calling will ever be more reliable and only getting 9-12 hours on a charge really sucks! Anyways, here's to hoping for a fix!
If you go to WiFi Calling Settings -> Conection Preferences -> WiFi Only.
I think that would do the trick.
Sent from my SGH-T999 using xda app-developers app
^ Tried it out of curiosity because it would be useful to me, but that does not work.
I wonder if it would work if you used a program like Tasker to cut only the cell radios without explicitly entering "airplane mode". Although I'm not 100% sure that is possible or if some other work-around is needed.
Maybe there's something that can be added to the csc feature.xml? Not sure what it'd be but theres already these listed:
<CscFeature_Settings_Airplane_Wifi_Dependency>false</CscFeature_Settings_Airplane_Wifi_Dependency>
CscFeature_Web_Bool_StartWIFISettingInAirplaneMode>false</CscFeature_Web_Bool_StartWIFISettingInAirplaneMode>
You could check other devicrs that have wifi calling and see if theirs is listed. This may not even work, but could be worth a look.
Sent from my SGH-T999 using xda premium
---------- Post added at 05:48 AM ---------- Previous post was at 05:19 AM ----------
Also, there's an app in the store called Bobsled Calling (also a Bobsled Messaging app) listed under T-Mobile top picks. Don't know how good it really is, but I was thinking bout giving it a shot on my old phone that has no cellular service at all.
One of the only ones I've seen where the people you call don't also have to have the app.
Maybe it'll allow you wifi calls under airplane mode?
Sent from my SGH-T999 using xda premium
You can try going to your Phone app and typing in *#*#4636#*#* -> Device information and then hit the 'Turn off radio' button. I used it before when Hurricane Sandy knocked out the cell towers and I was left with just random WiFi hotspots, but this was back on ICS. Though I don't see why it shouldn't work with JB.
If the code doesn't work, go to the Play Store and download an app called 'Phone info' (Author: [email protected]). The app should take you to the Testing menu.
Instead of constantly typing all those numbers (*#*#4636#*#*), download the app, Phone Info in the Play Store and there you go....
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That app doesn't work because when WiFi calling is working the radio is idle. Service menu is a no go.
Sorry I didn't post it as a Q but I didn't have a clear question. I wanted to discuss the topic. I thought about yet where to post it before I did, thanks.
WiFi calling with Cellular Radio turned off
I am trying to accomplish the same thing but was approaching it from a different angle. The service menu idea doesn't work.
We are both trying to accomplish the same thing. Use WiFi calling while having the Cellular radio turned off. Airplane mode turns off all radios and you can re-enable the WiFi radio. However the Galaxy S III will not allow a call to be made while the phone is in airplane mode. This is a low level system issue and not related to the dialer (I tired three different dialers).
Does any body know of a way to do this??? PLEASE??? I'm leaving for Brazil in 4 days for a month and I would like to be able to do this in Brazil.
This is a copy from another posting:
ChitownWingMan said:
I am trying to enable WiFi calling with the cellular radio turned off.
According to Samsung & T-Mobile the only official way to turn of the cellular radio is to enable Airplane mode.
Here is the procedure that I tried:
Enable Airplane Mode
Turn on WiFi
Connect to a functioning WiFi hotspot
Enable WiFi Calling
Wait for the WiFi Calling Icon to appear in the status bar
Make a WiFi call
At this point the dialer sits at the dialing screen for more than 10 minutes (I bailed at 10 minutes). As soon as I abort the dialing attempt a dialog box pops up saying you cannot make a call while in Airplane mode.
Is there any way to completely disable the cellular radio without putting the phone in Airplane Mode?
Is there an app that will do this?
Is there a hidden that will do this?
Please don't use bandwidth by asking why I want to do this or suggesting that I use Skype or some other app. My goal is to be able to make and receive VOIP calls while the cellular radio is completely disabled.
Thank you for your help...
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I think maybe the phone HAS to ping a cell tower in order to make WiFi calling work. For your purposes just set the WiFi calling connection preference to WiFi only.
psykhotic said:
I think maybe the phone HAS to ping a cell tower in order to make WiFi calling work. For your purposes just set the WiFi calling connection preference to WiFi only.
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I have zero reception at my house and wifi calling works.
Setting it to "WIFI only" doesn't allow it to work the way that's wanted - it just tells the phone to only make calls over WIFI - but that doesn't open up the ability to do so when the radios are off. From what is described I agree that this sounds like a conflict with the low-level integration.
Did anyone try that Bobsled app I mentioned earlier?
It claims that I could put it on a tablet or my old phone that has no sim/data, and it would work.
If it were to work is that something that could get you by for a while? I understand not wanting to go 3rd party, but it could be the only option for now. It is a tmobile app btw.
Sent from my SGH-T999 using xda premium
I meant for the guy going abroad. Although he needs to also make sure data roaming is off, I think.
Doc I did look but my problem is I want to use my tmo number. I have a house phone but it's really frustrating to tell people they have to try me at two different numbers. And not being able to text.
psykhotic said:
I meant for the guy going abroad. Although he needs to also make sure data roaming is off, I think.
Doc I did look but my problem is I want to use my tmo number. I have a house phone but it's really frustrating to tell people they have to try me at two different numbers. And not being able to text.
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There's also a Bobsled messaging app. Pretty sure its the same deal and works via wifi.
Also, I could've sworn it said that you have the option of using your current cell number. Maybe I'm mixed up on it...
Anyway, its just a suggestion for looking at. I have no idea how good it really is... just don't have many other ideas for you guys at this point.
I wonder if there could be a build.prop value that would disable cellular only. Or set its scan frequency like you can do for wifi.
Sent from my SGH-T999 using xda premium
What were they thinking
psykhotic said:
I think maybe the phone HAS to ping a cell tower in order to make WiFi calling work. For your purposes just set the WiFi calling connection preference to WiFi only.
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Click to collapse
I have done some more research.
I was able to turn off just my cellular radio by using the phone info application to enter the service menu (Phone Info App->Device Information, scroll down and select Turn off radio).
With the cellular radio turned off I tried to enable Wifi Calling (Settings->More Settings->W-Fi Calling).
The phone says "enabling", turns on the cellular radio (without any messaging saying that it is doing this) and then says "Ready for Calls".
I also tried enabling WiFi Calling first and then turning off the cellular radio (using the method outlined above). But the cellular radio would not turn off as long as WiFi calling is enabled.
I don't know if this is a bug or a "feature" but for WiFi Calling to work on the T-Mobile SGH-T999 (4.0.4 Firmware) the cellular radio must be enabled. Though I'm sure T-Mobile has a reason for this the logic of it escapes me. WiFi calling should not need the cellular radio for any reason. I use Skype all the time and it doesn't need cellular service to operate on WiFi.
If anybody out there knows how I can make and receive phone calls using my regular cell phone number exclusively via WiFi (with the cellular radio disabled) please let me know. Many thanks to the person who figures this out
As long as you are connected to Wi-Fi, with Wi-Fi calling activated (blue icon showing), it should automatically disable the cellular radio. If you are connected to Wi-Fi, but no blue Wi-Fi calling icon, then it will turn on cell radio and start searching for towers.
Sent from my SGH-T999 using xda app-developers app
Lagar said:
As long as you are connected to Wi-Fi, with Wi-Fi calling activated (blue icon showing), it should automatically disable the cellular radio. If you are connected to Wi-Fi, but no blue Wi-Fi calling icon, then it will turn on cell radio and start searching for towers.
Sent from my SGH-T999 using xda app-developers app
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Click to collapse
Duh.. the reason to use it in airplane mode for me is that WiFi calling disconnects every few minutes and when the cell radio is searching since I have 0 coverage it absolutely kills my battery.
psykhotic said:
Duh.. the reason to use it in airplane mode for me is that WiFi calling disconnects every few minutes and when the cell radio is searching since I have 0 coverage it absolutely kills my battery.
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Click to collapse
Sorry but you're not making any sense. You're complaining about your phone's search for cell towers killing your battery because your Wi-Fi calling keeps disconnecting? Let's say you find a way to disable your cell connection. Your Wi-Fi calling still keeps disconnecting and you still can't receive or place calls. What's the point? Longer lasting "iPod"? Maybe start looking for a way to fix your Wi-Fi calling problem would be a better solution, ie. Flashing a different ROM until you find something more stable. Duh!
Sent from my SGH-T999 using xda app-developers app
Lagar said:
As long as you are connected to Wi-Fi, with Wi-Fi calling activated (blue icon showing), it should automatically disable the cellular radio. If you are connected to Wi-Fi, but no blue Wi-Fi calling icon, then it will turn on cell radio and start searching for towers.
Sent from my SGH-T999 using xda app-developers app
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Click to collapse
These are the following options available (all of these options have the cellular radio enabled and working at all times):
1. Make calls using the cellular network only - WiFi Calling disabled.
2. Wi-Fi Preferred - Make calls using WiFi Calling if a valid WiFi network is available and connected. Cellular network calls are made when a WiFi network is not available.
2. WiFi Only - Makes only WiFi calls. Cellular calls are not made when a WiFi network is not available. Note: This does NOT disable the cellular radio.
3. Cellular Preferred - Makes cellular network calls are made if a cellular network is available. WiFi calls are made if a cellular network is not available and a WiFi network is available and connected.
When enabling WiFi Calling the cellular radio is briefly disabled and then re-enabled..
Lagar said:
Sorry but you're not making any sense. You're complaining about your phone's search for cell towers killing your battery because your Wi-Fi calling keeps disconnecting? Let's say you find a way to disable your cell connection. Your Wi-Fi calling still keeps disconnecting and you still can't receive or place calls. What's the point? Longer lasting "iPod"? Maybe start looking for a way to fix your Wi-Fi calling problem would be a better solution, ie. Flashing a different ROM until you find something more stable. Duh!
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
I've tried multiple ROMs and multiple routers so.....
My only "solution" would be to not use my phone at all at home and just turn it off. I'd rather have a longer lasting iPod than a paperweight.

When on Wifi, cell signal switches from 4G and I lose all bars

So when I'm on wifi in my house, my phone appears to switch to edge or something and I lose most connectivity (goes from 4 bars to none). Enough to initiate a call, but simple head turning will cause me to drop. If I turn off wifi, I get 4G back and full bars and no dropped calls.
Wifi calling is too inconsistent to rely on, and this basically makes my phone unusable. I don't want to keep wifi off, as it's a lot faster and I only get 2.5Gbs of high speed data to use a month.
I'm also in the middle of a major city with great coverage 4G coverage, as long as I'm not on wifi....
apols said:
So when I'm on wifi in my house, my phone appears to switch to edge or something and I lose most connectivity (goes from 4 bars to none). Enough to initiate a call, but simple head turning will cause me to drop. If I turn off wifi, I get 4G back and full bars and no dropped calls.
Wifi calling is too inconsistent to rely on, and this basically makes my phone unusable. I don't want to keep wifi off, as it's a lot faster and I only get 2.5Gbs of high speed data to use a month.
I'm also in the middle of a major city with great coverage 4G coverage, as long as I'm not on wifi....
Click to expand...
Click to collapse
If you go into your wireless settings, you can uncheck Wifi Calling so that if you do connect to Wifi, you will retain your regular amount of calling bars.
djpingpong said:
If you go into your wireless settings, you can uncheck Wifi Calling so that if you do connect to Wifi, you will retain your regular amount of calling bars.
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Click to collapse
I appreciate the response, but I've already had wifi calling off.. because that feature was basically useless (could not rely on it ever).
My wife Note3 got the same problem, set cellular network preferred and then turn off wi-fi calling. Lose all cell signal bars. When no cell signal, caller ID became funny, like 718-123-4567;oli=63 212-123-4567;oli=00, had no idea.
My own note3 had the same setting, but everything fine. full cell signal bar. Try to google it, no glue!!!
Then I returned my wife note3 and get another one, everything fine.
I had the same problem. When I was on wifi I had no signals. I got a new sim card and the problem is now gone.
Sent from my GT-N8000 using XDA Premium HD app
danstarr said:
I had the same problem. When I was on wifi I had no signals. I got a new sim card and the problem is now gone.
Sent from my GT-N8000 using XDA Premium HD app
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i dont think thats the issue, and why do you care because if you call someone it should be able to call and once you need to switch back to tmo it will w/o issue.
XxLostSoulxX said:
i dont think thats the issue, and why do you care because if you call someone it should be able to call and once you need to switch back to tmo it will w/o issue.
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Click to collapse
Uhh... it certainly doesn't switch back to t-mobile without issue. I drop the call. I haven't had a single call work the entire time while leaving my wifi on in my home.
Clearly, when it's on wifi, even if you have wifi calling turned off, it switches to some other network specifications, which appear to barely work where I live. The problem likely lies in the fact that when you turn wifi calling off, it does not switch your cellular network preferences back to normal properly, Instead, when wifi calling is off and you're still on wifi, it just doesn't route things through wifi, but doesn't actually change your mobile network settings back properly.
apols said:
Uhh... it certainly doesn't switch back to t-mobile without issue. I drop the call. I haven't had a single call work the entire time while leaving my wifi on in my home.
Clearly, when it's on wifi, even if you have wifi calling turned off, it switches to some other network specifications, which appear to barely work where I live. The problem likely lies in the fact that when you turn wifi calling off, it does not switch your cellular network preferences back to normal properly, Instead, when wifi calling is off and you're still on wifi, it just doesn't route things through wifi, but doesn't actually change your mobile network settings back properly.
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Click to collapse
well here's a question do you leave mobile data on even though you're connected to WiFi? As i have no problem because i have bars even when connected to WiFi because i leave mobile data on and have WiFi calling turned off. even if WiFi calling is turned off, and i turn WiFi off it switched to T-Mo network in seconds and i'm able to call someone so yeah no issue. you clearly have a problem with something or its the network where you live.
i'm not trying to be rude but it just doesn't make sense to me that you're having issues with something that shouldn't be a problem.
XxLostSoulxX said:
well here's a question do you leave mobile data on even though you're connected to WiFi? As i have no problem because i have bars even when connected to WiFi because i leave mobile data on and have WiFi calling turned off. even if WiFi calling is turned off, and i turn WiFi off it switched to T-Mo network in seconds and i'm able to call someone so yeah no issue. you clearly have a problem with something or its the network where you live.
i'm not trying to be rude but it just doesn't make sense to me that you're having issues with something that shouldn't be a problem.
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Click to collapse
I do leave mobile data on, all the time, continued issue.
djpingpong said:
If you go into your wireless settings, you can uncheck Wifi Calling so that if you do connect to Wifi, you will retain your regular amount of calling bars.
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Click to collapse
This doesn't actually work currently on the Note 3. there is a bug where any time you have wifi on the cellular entenna turns off regardless of the state of your wifi calling on a very large number of Note 3's. Lost Soul clearly hasn't been reading on the threads here. there are many on this topic. We get that you don't have the issue LostSoul, but that doesn't mean it isn't an issue.
HughesNet said:
This doesn't actually work currently on the Note 3. there is a bug where any time you have wifi on the cellular entenna turns off regardless of the state of your wifi calling on a very large number of Note 3's. Lost Soul clearly hasn't been reading on the threads here. there are many on this topic. We get that you don't have the issue LostSoul, but that doesn't mean it isn't an issue.
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Click to collapse
Thanks Hughes,
I have found that when it enters that state, that if I go and turn wifi calling on and then set it to mobile-network preferred, it turns the cellular modem back on, at least for a little while. Can you point me in the direction of a more robust thread where others are discussing the issue?
apols said:
So when I'm on wifi in my house, my phone appears to switch to edge or something and I lose most connectivity (goes from 4 bars to none). Enough to initiate a call, but simple head turning will cause me to drop. If I turn off wifi, I get 4G back and full bars and no dropped calls.
Wifi calling is too inconsistent to rely on, and this basically makes my phone unusable. I don't want to keep wifi off, as it's a lot faster and I only get 2.5Gbs of high speed data to use a month.
I'm also in the middle of a major city with great coverage 4G coverage, as long as I'm not on wifi....
Click to expand...
Click to collapse
I had the same problem on stock rom. Flash wicked rom earlier this morning, signal bars now showing bars instead of no bars on stock rom. been testing it all day long, signal bars still showing. Didn't change any settings. Just disable wifi calling.
sic_lic1o1 said:
I had the same problem on stock rom. Flash wicked rom earlier this morning, signal bars now showing bars instead of no bars on stock rom. been testing it all day long, signal bars still showing. Didn't change any settings. Just disable wifi calling.
Click to expand...
Click to collapse
I've flashed a rom as well and it appears as it might be fixed... hope so.. my phone is useless if it can't function as a phone while on wifi.
I had same issue. Called TMo and had them unregister my wifi calling, and got bars back immediately. I had wifi calling turned off, but it seemed to be the default regardless. I could only receive and make calls with wifi turned off...but it all works fine now.
That didn't work for me
debz said:
I had same issue. Called TMo and had them unregister my wifi calling, and got bars back immediately. I had wifi calling turned off, but it seemed to be the default regardless. I could only receive and make calls with wifi turned off...but it all works fine now.
Click to expand...
Click to collapse
I called Tmo four times and asked them to unregister wifi calling. They said that it wasn't even turned on for my account then that it doesn't matter what is or isn't turned on. The phone is going to run calls, text over whatever wireless connection it thinks is appropriate. When you have a strong wifi connection, it chooses that connection regardless of wifi calling being turned off or on. I set the wifi calling preference to cellular networks and it still does the same thing.
I'm pretty pissed off about it. Anyone fix this?
Not true. I shut off Wi-Fi calling on T-Mobiles site and bars came back. Had the exact same problem.
Sent from my SM-N900T using XDA Premium 4 mobile app

When connected to WiFi I loose my LTE singmal

I have the Note 3. And everytime I connect to WiFi my cell signal goes from full LTE signal to nothing. If I turn the WiFi off my cell signal comes back.
I have WiFi calling turned off - Can someone please help me with this.
Thanks
millerliteguy said:
I have the Note 3. And everytime I connect to WiFi my cell signal goes from full LTE signal to nothing. If I turn the WiFi off my cell signal comes back.
I have WiFi calling turned off - Can someone please help me with this.
Thanks
Click to expand...
Click to collapse
Some phones do this and some do not. Mine did it on stock but when I flashed Jedi it no longer did that.
You can install the X posed framework with Wanamaker module and enable the 4G let icon all the time. That's what I do.
I would have to assume the radio goes into a lower power mode when WiFi is on. Do you really need your radio to tx/Rx full blast when on WiFi? Just because no bars are showing does not mean you don't have signal. I have wondered about this myself, because often this phone and others have exhibited the same behavior. Checking your signal manually always assures me that my radio hasn't shutdown. You don't need LTE anyways as there is not voice over LTE and I would rather have it downgrade to umts which I am sure it does. I do wish there was an option to over ride this for those rare moments you are expecting an important phone call but at the same time I am not that insecure nor do I let technology rule my mindset like that.
sent from my sm-900t.
---------- Post added at 06:52 PM ---------- Previous post was at 06:49 PM ----------
Forgot to add that when you do not have any signal you get the no signal circle which is rare when I am in a place I know I have good signal.. And when you see no signal in a place you think you should have full signal often times there are the other variables to consider.
sent from my sm-900t.
millerliteguy said:
I have the Note 3. And everytime I connect to WiFi my cell signal goes from full LTE signal to nothing. If I turn the WiFi off my cell signal comes back.
I have WiFi calling turned off - Can someone please help me with this.
Thanks
Click to expand...
Click to collapse
I had the same problem and people made fun of me on here and said I didn't set my wifi calling preferences properly. Well, I did, and I'm sure you did too. The only thing that fixed it for me was flashing a custom rom. Both custom roms I've tried fixed it (MyRom and Wicked). Bug in the T-Mobile Rom if you ask me...
I'm on Tmobile and I'm having the same problem you have. I lose 4G LTE when my wifi is on. Wifi calling is off because of the caller id issue with oli or ;63, but that still occurs even with wifi and wifi calling off. It's hard for me to make a call on wifi since it will keep trying to redial with no reception. I always have to turn off wifi just to get my bars back and go on 4G to make a phone call.
It's pretty irritating if you ask me; hope either Samsung or Tmobile will make a software update asap.
millerliteguy said:
I have the Note 3. And everytime I connect to WiFi my cell signal goes from full LTE signal to nothing. If I turn the WiFi off my cell signal comes back.
I have WiFi calling turned off - Can someone please help me with this.
Thanks
Click to expand...
Click to collapse
Why do you want LTE on if WiFi is on.
When both networks are enabled then you are attached to two IP networks.
How are you going to make your IP traffic route if it is attached to two different networks?
I'm not saying it can't be done, I'm just saying that is the way it would be designed to work I would think.
There are definitely tools out there that show that they are not both active at the same time
I'm going to interject on this subject because it is annoying as hell. First of all I have the same problem, but when I'm connected to wifi, my cell signal drops to nothing and if I'm on a call I hear nothing but choppy voices and the calls always drop within 2 minutes. It may put the cell radio into a low power status but it also makes making or receiving calls unbearable or even impossible on wifi. I use a data on off widget and when I'm not using my phone I turn the data off, so this is not remotely an issue with me. My ability to talk on the phone is a huge issue and cell signal drop for me has caused me to never connect to wifi on my G-note3.
Sounds like the WiFi calling bug. My cell signal is terrible at my apartment on WiFi so I have low signal issues regardless. I have no problems in other places when connected to WiFi and making phone calls. I am on at&t though and do not use WiFi calling.
sent from my sm-900t.
I had the same issue with my first note 3. I went back to tmo and argued It the no signal issue. It showed no signal when wifi was on but the cell was preferred over wifi calling. Turned off wifi signal, on no signal. Then after a few minutes the bars appeared back with wifi on. The manager came and told me that's normal for the bars to disappear. I said No Way Because they were there yesterday. But she said it's normal with wifi on I said I don't use wifi calling be I have good signal in house, But Need It on for browsing. She that's how it is I said bs, so I looking at my phone and I see no signal bars unless I turn off wifi or use wifi calling. Don't think so. And they only way I can check for signal is when I'm on wifi is to call.. No way. She said it's not a phone issue but a tech issue. I said it's the phone why was it on for the last 13 days ago now gone with wifi on. Finally she said she would exchange it. All this bs and she is my friend too. Now my phone doesn't have the issue but has rebooted by itself once again. I knew it was coming because the phone just froze on the flip app. I like Android and it's features, but damn I mess ios's stability.
Have you all checked your status when on wifi?
Sent from my SM-N900T using Tapatalk
les_garten said:
Why do you want LTE on if WiFi is on.
When both networks are enabled then you are attached to two IP networks.
How are you going to make your IP traffic route if it is attached to two different networks?
I'm not saying it can't be done, I'm just saying that is the way it would be designed to work I would think.
There are definitely tools out there that show that they are not both active at the same time
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It's not about LTE and attempting to use data, it's that you lose all cellular coverage so you can't make calls. Even if I'm getting 100% of my data from my wifi, I still need to maintain a connection to the mobile tower to route calls (with wifi calling disabled, which I immediately do because it's unreliable and sucks).
HughesNet said:
Mine did it on stock but when I flashed Jedi it no longer did that.
Click to expand...
Click to collapse
Do you have a screen shot of it?
I assume when on Wifi and Wifi calling off, 4G LTE is not on because it's primarily on Wifi but you have signal bars.
With Wifi on and Wifi calling on, again the Wifi icon over takes the 4G logo. But the signal bars are down to zero because your using Wifi signal due to Wifi calling.
Just because it doesn't show signal bars doesn't mean you don't gave signal. Your dBm and asu trump bars.
Sent from my SM-900T.
apols said:
It's not about LTE and attempting to use data, it's that you lose all cellular coverage so you can't make calls. Even if I'm getting 100% of my data from my wifi, I still need to maintain a connection to the mobile tower to route calls (with wifi calling disabled, which I immediately do because it's unreliable and sucks).
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Click to collapse
I see his pic in the first post now.
I also see how I misread it.
There are 3 separate Radios at least that we are talking about here.
I think the OP should check this setting.
Settings >> Connections >> More Networks >> Mobile Networks >> Network Mode
Then tell us how it is set
Same issue here with Wi-Fi calling off and Wi-Fi on. I think it's just a bug with the signal meter.
Sent from my SM-N900T using XDA Premium 4 mobile app
LaloHigh said:
Have you all checked your status when on wifi?
Sent from my SM-N900T using Tapatalk
Click to expand...
Click to collapse
Not sure what I am supposed to be looking at? The mobile network state? Mine also says disconneted when Wi Fi is on. Although my cell bars do not go down when I turn on Wifi is still says "disconnected". What does it mean? I tried calling my number it still receives calls.
les_garten said:
I see his pic in the first post now.
I also see how I misread it.
There are 3 separate Radios at least that we are talking about here.
I think the OP should check this setting.
Settings >> Connections >> More Networks >> Mobile Networks >> Network Mode
Then tell us how it is set
Click to expand...
Click to collapse
It is set as follows - LTE/WCDMA/GSM (auto connect)
millerliteguy said:
It is set as follows - LTE/WCDMA/GSM (auto connect)
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Click to collapse
Do you have any trouble making phone calls when you turn on wifi?
You may want to install "Network Signal Info" or some of the Network info tools and examine your signal levels with and without Wifi to see if these is any change.
"Network Signal Info" is a little buggy BTW
les_garten said:
Do you have any trouble making phone calls when you turn on wifi?
You may want to install "Network Signal Info" or some of the Network info tools and examine your signal levels with and without Wifi to see if these is any change.
"Network Signal Info" is a little buggy BTW
Click to expand...
Click to collapse
Here are the photo with and without wifi turned on

Is there a way to set the S9 to always prefer wifi calling?

I have almost no signal at home, but in certain areas I get one bar. That means that my phone will often turn wifi calling off and use the normal cell network, but the signal isn't actually good enough for calling.
There is an ADB command available on the Pixel that lets you configure the phone to prefer wifi calling. Does the same thing exist for the S9?
This is the thread that discusses the Pixel option:
https://www.xda-developers.com/enable-preferred-wifi-calling-option-verizon-pixel-pixel-xl/
haste75 said:
I have almost no signal at home, but in certain areas I get one bar. That means that my phone will often turn wifi calling off and use the normal cell network, but the signal isn't actually good enough for calling.
There is an ADB command available on the Pixel that lets you configure the phone to prefer wifi calling. Does the same thing exist for the S9?
This is the thread that discusses the Pixel option:
https://www.xda-developers.com/enable-preferred-wifi-calling-option-verizon-pixel-pixel-xl/
Click to expand...
Click to collapse
Hi, if you want to improve your signal, go to settings-connections- mobile networks and set the network mode to 2G. Do that only when you dont use mobile data to have the highest available signal for text messages and calls. If you want the best signal for mobile data internet, set it to LTE/3G. Hope it helps.
kyooohei08 said:
Hi, if you want to improve your signal, go to settings-connections- mobile networks and set the network mode to 2G. Do that only when you dont use mobile data to have the highest available signal for text messages and calls. If you want the best signal for mobile data internet, set it to LTE/3G. Hope it helps.
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Click to collapse
Thanks, but my phone struggles with signal full stop indoors, so I need Wifi calling to always be on.
Go to the call screen. Tap the 3 dots in the upper right corner, select settings then wifi calling and select wifi preferred.
truckerdewd said:
Go to the call screen. Tap the 3 dots in the upper right corner, select settings then wifi calling and select wifi preferred.
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Click to collapse
I do not have this option. The only thing I have in these settings is to turn WIFI caling on or off. I presume it's a carrier option.
Is there an ADB command I can run to unlock it? I tried the one I linked above but it didn't do anything.
haste75 said:
I do not have this option. The only thing I have in these settings is to turn WIFI caling on or off. I presume it's a carrier option.
Is there an ADB command I can run to unlock it? I tried the one I linked above but it didn't do anything.
Click to expand...
Click to collapse
Not every carrier supports wifi calling, many of the MVNO's don't.
Tel864 said:
Not every carrier supports wifi calling, many of the MVNO's don't.
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Click to collapse
I have wifi calling, but I want to prefer wifi calling. This setting exists for a lot of users but not for everyone. It seems really strange my carrier has disabled it.
In the dialler app the only setting I have is to turn it on or off. In settings/connections/more, there is nothing relating to WIFI calling.

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