New 360 Owner Issues - Moto 360

So, I bought a 360 because AT&T is giving $200 off w/Nexus 6 purchase, and a 360 for $49 was too good to pass up.
I've read as many posts as I could about charging issues. However, I couldn't find anyone with the exact issue I'm having. Here is what happened:
After purchase, I immediately opened and paired (which I now know was a mistake). Out of the box, watch was at 46%. A prompt for an update appeared (which I now know it was supposed to do), and from then on my battery dropped to 11% in about 20 minutes. Of course, I proceeded to put the watch in the cradle. My light never came on, but the charging screen did. My battery kept dropping even on the charger (which I now know is a known issue). I turned my watch off at 7% and put it back on the cradle. Nothing. No light, no charging screen, nothing.
What I've tried so far:
1. A different wall plug.
2. Cable that came with Nexus 6.
3. Press and hold button for 2 minutes, 30 seconds, rapidly, etc.
4. I tried opening the strap instead of closing.
5. Took off plastic on back.
6. Set on cradle with button down instead of up.
7. Removed all 360-related apps from Nexus 6.
8. Changed from work uniform to house clothes.
9. Drank one of those new yellow Red Bulls.
10. Cried.
In other words, I've tried everything in the recommendations in all the threads both here and on Moto's support forums. No, I can't reset the watch because it shows NO signs of life. It doesn't vibrate, backlight doesn't come on, and indicator light on cradle doesn't come on.
I don't like returning things because I pride myself in my ability to use search engines and XDA, but I just can't find any comment or thread containing a user with those same exact symptoms. Some have the indicator light and no response, some have watches that come on but die too quickly, etc, but none have absolutely zero response or indication of life. I don't know what else to do. Thank you to whoever can help...and if I missed someone who had the same situation and had their issue resolved, well damn, it should have been stickied because I've read a novel's worth of threads and responses and found nothing that has worked for me.

composi said:
So, I bought a 360 because AT&T is giving $200 off w/Nexus 6 purchase, and a 360 for $49 was too good to pass up.
I've read as many posts as I could about charging issues. However, I couldn't find anyone with the exact issue I'm having. Here is what happened:
After purchase, I immediately opened and paired (which I now know was a mistake). Out of the box, watch was at 46%. A prompt for an update appeared (which I now know it was supposed to do), and from then on my battery dropped to 11% in about 20 minutes. Of course, I proceeded to put the watch in the cradle. My light never came on, but the charging screen did. My battery kept dropping even on the charger (which I now know is a known issue). I turned my watch off at 7% and put it back on the cradle. Nothing. No light, no charging screen, nothing.
What I've tried so far:
1. A different wall plug.
2. Cable that came with Nexus 6.
3. Press and hold button for 2 minutes, 30 seconds, rapidly, etc.
4. I tried opening the strap instead of closing.
5. Took off plastic on back.
6. Set on cradle with button down instead of up.
7. Removed all 360-related apps from Nexus 6.
8. Changed from work uniform to house clothes.
9. Drank one of those new yellow Red Bulls.
10. Cried.
In other words, I've tried everything in the recommendations in all the threads both here and on Moto's support forums. No, I can't reset the watch because it shows NO signs of life. It doesn't vibrate, backlight doesn't come on, and indicator light on cradle doesn't come on.
I don't like returning things because I pride myself in my ability to use search engines and XDA, but I just can't find any comment or thread containing a user with those same exact symptoms. Some have the indicator light and no response, some have watches that come on but die too quickly, etc, but none have absolutely zero response or indication of life. I don't know what else to do. Thank you to whoever can help...and if I missed someone who had the same situation and had their issue resolved, well damn, it should have been stickied because I've read a novel's worth of threads and responses and found nothing that has worked for me.
Click to expand...
Click to collapse
I've had my 360 for 3 days now. The store paired it to my phone, but like you, when I got home I was having some issues including it not wanting to charge. I did a factory reset and its been fine since. Of course, no matter what your experience level it sounds like you got a lemon. No harm in returning it.

Yeah I just returned it and exchanged it for another one. The other one works perfectly.

Related

TMO TP2 - Phone Powering Off on Own and Not Turning Back On - FYI

I had thought I was one of the many SOD sufferers out there, but I'm not 100% sure now based on the symptoms that are happening with my phone versus others, so I wanted to create a new thread and just let you know what happened to me (and what is occurring right now).
I ordered my TP2 the day it was released through T-Mobile. I'd gone two or three weeks without having any issues. I didn't really install too many CABs on there (with the exception of updating Bing, mobile Netflix, Astraware Solitaire, the battery increment fix, and TouchLockPro).
I put the phone on the charger one night, and the next morning, I clicked the Power button to unlock it. It vibrated, indicating it was powering on (versus just unlocking). I thought, Okay, no big deal. Maybe I shut it off by accident.
The next day, it was off the charger, and I clicked on the Power button to unlock, and it wouldn't turn on at all. (This is where my issue seems to differ from the SOD sufferers... their phones are making noise and actually functioning, but their screens are black, so they can't really do anything with the phone until they reset.)
I panicked, but shoved the phone back on the charger. Thought maybe the battery was dead (though I knew the last I looked at it, it was at 82%). Nothing happened. The light did not light up to indicate it was charging or fully charged.
I took the phone off the charger and pressed the Power button again. The red light flickered off and on, but nothing.
I plugged it back into the charger. Kept pressing the power button. Nothing. Then suddenly it turned on. It worked fine.
This happened maybe one more time before I left for vacation two weeks ago. The phone seemed to work just fine until about two days into my vacation. Then that started happening again.
But this time, it was worse. The phone would turn back on, and as soon as it got to the passcode screen to log into the phone, it would shut off. Sometimes, it'd let me get two numbers in, but most of the time, I couldn't even get one digit in before it shut off.
This would happen about six times in a row, and then the phone would just flat out not turn on for an hour or so.
As the vacation wore on (it was tiring, as our itinerary was on our phone, so there were times we didn't know where we needed to be because I couldn't get the phone on... I had a hard copy in the room, but that would mean having to travel back to the room to get it, losing an hour or two, so it wasn't worth it), it started to get worse. More times of getting to the passcode screen. More times of it shutting off before I could enter the number. Then it got to the point where I couldn't turn it on for four or five hours at a time.
No matter what I tried, the phone continued to "die". Everything that seemed to work turned out to be a coincidence.
What I tried:
1. Reset button.
2. Pulling the battery out.
3. Pulling the SD out.
4. Pulling the SIM out. (Would boot up the phone sans SIM. Then put it back in and boot it up again. I THOUGHT this worked, as I went from last Wednesday to yesterday with it working, but alas, it occurred again, even without the SIM in).
5. There were times I even squeezed the phone a certain way because it seemed like the phone responded more when I held it tighter.
6. I was wary that something I installed (like TouchLockPro) was causing the problem, so I upgraded to latest version, still occurred, then removed.
7. Believe me, there was a ridiculous number of OTHER bizarre things I tried (not including a TP2 voodoo doll), but I'm too embarrassed to mention those!
Outside of formatting the phone, I had exhausted all of the possibilities. I even logged on here while I was away to find out if anything had changed with SOD, and it seemed like nothing new occurred.
I had had it when the problem started again yesterday, so I went to a local T-Mobile retailer. Imagine their surprise! The battery was swapped out, and that didn't change anything. Removed the SIM, removed the SD, it occurred over and over again (which was great! I was actually able to prove the issue).
The man I showed it to called Support, and Support was dumbfounded too, so T-Mobile is replacing the phone. I should have it in a few days.
After all that, the phone came back last night. I know it'll die sooner or later, so it's best I'm getting a new one.
I think I probably would have been fine about this experience except it occurred while I was on vacation. Like I said, it had our itinerary. It was our gateway to the pets at home (texts, emails, pictures). It was really our only connection to the outside world. Granted, when you're on vacation, you don't want that, but I definitely want to know our pets are still alive! I also like to know where I'm supposed to eat! It was definitely a black cloud over our trip. (Thank you, though, to xda-developers, for keeping me sane when I DID have access!)
I am still pretty sure it's hardware, based on everything I've done, read, and seen over the past couple weeks. I was hesitant about setting up the phone the way I have it now, but I need to prove to myself that it's faulty hardware first before blaming applications.
But I wanted to share my story (albeit long) with everyone out there. People may be having the same issue but don't want to post, so if you are, you're not alone!

My Samsung Galaxy Nexus won't turn on

First of all I read all the possible posts here in the XDA forum about this problem but no one was able to help me :s
I was listening music with my cellphone than it crashed and turned of from nohting. My first thought was "Damm, it crashed!" and I removed the battery and after a couple minutes I put it back and than the cellphone never turned on again. No battery status is showing up, no leds, odin and flash mode doens't work either. I don't no what to do :s
I tried this:
◘ Unplug from USB, remove battery 5 min, put it back
◘ Odin and Flash mode
◘ Turn it on without battery on pc
◘ Turn it on while recharging
My GNexus model is a I9250 GSM.
Could you add some more details? How long the phone's been in operation, refurbished?, rooted?, your current ROM, kernel, radios, advanced kernel settings such as voltage changes, any tweaks, battery type, temperature.
This exactly happened to me on my DroidX. I spent 2 weeks trying everything to revive it including taking the phone apart before adding it to the pile and getting my current GNexus Toro.. so I know how much this sucks. I'm not an expert on phones bricking but I know that connections can go bad or come loose, especially if the phone has been dropped or other impact, components start to lose their integrity over time and voltage shorts 'burn out' op-amps. You mentioned listening to music, so I'm wandering about the IVA components burning out, which usually has voltage too high especially on boot... Hope you can get it working.
7175 said:
Could you add some more details? How long the phone's been in operation, refurbished?, rooted?, your current ROM, kernel, radios, advanced kernel settings such as voltage changes, any tweaks, battery type, temperature.
This exactly happened to me on my DroidX. I spent 2 weeks trying everything to revive it including taking the phone apart before adding it to the pile and getting my current GNexus Toro.. so I know how much this sucks. I'm not an expert on phones bricking but I know that connections can go bad or come loose, especially if the phone has been dropped or other impact, components start to lose their integrity over time and voltage shorts 'burn out' op-amps. You mentioned listening to music, so I'm wandering about the IVA components burning out, which usually has voltage too high especially on boot... Hope you can get it working.
Click to expand...
Click to collapse
Well first of all I thank you for your concern and my phone is on again, thanks to my uncle. The phone is '4 months old', I rooted last month, bootloader unlocked and I was using samsung stock rom (4.2.1 JB). Yeah, that really suck monkey b*lls. If you got the same problem as me (I really hope not) that's what you should do: First remove the battery, plug the charger and than put the battery back. In my case, It kind "shorted" the battery and my phone is back on. I was reading posts and posts and discovered that GNexus has this problem and a lot. Dunno when it can happen again but I really don't want a paperweight. Once again, thank you!
Glad you got your Nexus back up and runnning. Thanks for posting back with details after you figured out the problem and got your phone working, +1 right there. There's always a good chance this will help out someone later on. :good:
Confirmation: balums worked for me
balums uncle's solution worked for me: specifically, (1) removed USB power, (2) removed battery, (3) applied USB power, (4) inserted battery, (5) press power button.
Thanks balums!
Does anybody have technical (design/EE) insight into what would cause this?
This was starting from a device that appeared totally dead.
The battery was *fully charged* (and showed up that way immediately when the device finally booted).
I had done the obvious things of removing/inserting the battery, cleaning contacts, checking the USB power connection.
Was about to pull it apart when I saw balums post, saving me huge time.
Device is about 16 months old. Stock OS and settings. First time this has happened.
Search terms:
CDMA (Verizon) Samsung Galaxy Nexus -- SCH-i515.
Phone won't boot. Device won't turn on. Won't start. Dead. No worky.
Thanks,
Seth
Awesome! You trick worked, balums!
Interestingly I also have the standard stock version of OS and Hardware which I bought 14 Months ago (nearly to the day). I was surfing over WiFi yesterday evening and when I turned the phone off I noticed the screen getting grey for a moment, not black. And this morning the Nexus just didn't turn on.
Anyway, thanks for the solution, have a nice day!
That is very odd because my i515 also did the exact same thing and I have owned it for 15 months. I can't wait to get home and try this trick. More to come.
Drew
Thanks!
balums said:
Well first of all I thank you for your concern and my phone is on again, thanks to my uncle. The phone is '4 months old', I rooted last month, bootloader unlocked and I was using samsung stock rom (4.2.1 JB). Yeah, that really suck monkey b*lls. If you got the same problem as me (I really hope not) that's what you should do: First remove the battery, plug the charger and than put the battery back. In my case, It kind "shorted" the battery and my phone is back on. I was reading posts and posts and discovered that GNexus has this problem and a lot. Dunno when it can happen again but I really don't want a paperweight. Once again, thank you!
Click to expand...
Click to collapse
Hey Balums,
My GNex didn't turn on this morning and I was really confused as to why it would do such a thing, until I saw your post. Thanks a lot for posting your uncle's remedy!
It fixed mine!
-Fupa
bookmarked. thanks op.
Galaxy nexus wont turn on or charge.
I tried (1) removed USB power, (2) removed battery, (3) applied USB power, (4) inserted battery, (5) press power button but my galaxy nexus still dont turn on. i have 4.2.2 stock rooted. i was downloading something and my screen become weird in colors and i cent use the phone. i turn it of and now wont turn on again or charge.
after unlocking and rooting i installed this touch recovery from google play. [ROOT]Recovery Tools
Excellent! balums' suggestion helped me. I thought I had tried this before but apparently didn't quite get this in the right sequence.
The only remaining issue I have now is that when it does turn on, I've got the thunderbolt on the battery indicator, the phone says it's charging at the lock screen, but when I go to Battery under Settings it says that the battery is discharging. This effectively has my phone in a state where I can't unplug it (battery is too low but it also doesn't appear to actually "charge"). I tried replacing the Micro USB charge port PCB board and came up with the same results. To me, this seems like a problem and may indicate a motherboard or battery connection issue. I used the "Battery Monitor Widget" and it indicated that it was getting AC power. Any thoughts?
Thanks to XDA and Balum's suggestion! I thought my phone just died! It was on 70somethign % battery last I looked, connected by USB to the PC and I don't know if I turned it off and walked away for a while or if it turned off by itself, but it would not turn on no matter what I did after I got back to my desk. It is on Android 4.3 takju stock not rooted.
Thank you all again for the instructions on how to revive the GNex!
Samsung Galaxy Nexus won't power up
I got a Samsung Galaxy Nexus. I got it from my cousin and therefore don't have any information about the rooting status as well as the ROM but i guess it was running stock. The phone won't turn ON, it is not detected in the computer. No LED or any other indication. I tried the above method which worked for many people but it failed. What is special about the phone is that the upper part of the screen is heating up more as compared to the rest of the phone. Can somebody help me fix this? Is this a hardware issue?
I have the EXACT same problem as you do. I have no idea where to start to try to fix it. I took a picture, then lines went squiggly across the screen, then it flickered, and died. I cannot power it on at all. I tried Uncle's tricks. No luck.
Anyone have some ideas on what to try? Thanks.
majidkhan said:
I got a Samsung Galaxy Nexus. I got it from my cousin and therefore don't have any information about the rooting status as well as the ROM but i guess it was running stock. The phone won't turn ON, it is not detected in the computer. No LED or any other indication. I tried the above method which worked for many people but it failed. What is special about the phone is that the upper part of the screen is heating up more as compared to the rest of the phone. Can somebody help me fix this? Is this a hardware issue?
Click to expand...
Click to collapse
Also having the same problem. My Nexus has been rebooting randomly for the past week or so, and finally, this morning, it refuses to turn on at all.
It's a Verizon Galaxy Nexus running stock, but it's been rooted. I'm using the extended battery. The trick that was posted earlier in this thread doesn't seem to work for me. I've tried multiple USB cables and power sources.
I'm going to try the standard battery when I get home, but I'm not expecting positive results.
Work-around
About two months ago whenever I turned my Gnex off, it became totally unresponsive to all attempts to start again. After a lot of trial and error, I discovered that if I pulled the battery for 30-60 minutes and reinstalled, it would power on normally. I have completely wiped and rooted the phone and the problem persisted.
Today I thought about it some and realized there may be some residual charge in the phone, and my waiting period is to allow the charge to drain. To test this theory, I powered the phone down and then tried to restart - nada. Pulled and reset the battery - nada. Pulled the battery, shorted out all four pins that would make contact with the battery, reinstalled battery, and it powered right up. I have not been able to successfully repeat a fast restart when shorting out all four pins. Pulling the battery and waiting 30-60 mins still works.
Incidently about the same time, my screen has stopped auto rotating (and yes it is set to do so).
mwjoerin said:
About two months ago whenever I turned my Gnex off, it became totally unresponsive to all attempts to start again. After a lot of trial and error, I discovered that if I pulled the battery for 30-60 minutes and reinstalled, it would power on normally. I have completely wiped and rooted the phone and the problem persisted.
Today I thought about it some and realized there may be some residual charge in the phone, and my waiting period is to allow the charge to drain. To test this theory, I powered the phone down and then tried to restart - nada. Pulled and reset the battery - nada. Pulled the battery, shorted out all four pins that would make contact with the battery, reinstalled battery, and it powered right up. I have not been able to successfully repeat a fast restart when shorting out all four pins. Pulling the battery and waiting 30-60 mins still works.
Incidentally about the same time, my screen has stopped auto rotating (and yes it is set to do so).
Click to expand...
Click to collapse
What are you doing exactly to short out the battery?
galaxy nexus reboot
my galaxy nexus is about 1 year old now and this is the first time that i've encountered a problem with it. It suddenly restarted, and will take about 5-7minutes before it opens, it will be open up to the "X" logo and when it reaches the normal screen it will restart again. I don't know whats wrong with it. please help/
sethbruder said:
balums uncle's solution worked for me: specifically, (1) removed USB power, (2) removed battery, (3) applied USB power, (4) inserted battery, (5) press power button.
Thanks balums!
Does anybody have technical (design/EE) insight into what would cause this?
This was starting from a device that appeared totally dead.
The battery was *fully charged* (and showed up that way immediately when the device finally booted).
I had done the obvious things of removing/inserting the battery, cleaning contacts, checking the USB power connection.
Was about to pull it apart when I saw balums post, saving me huge time.
Device is about 16 months old. Stock OS and settings. First time this has happened.
Search terms:
CDMA (Verizon) Samsung Galaxy Nexus -- SCH-i515.
Phone won't boot. Device won't turn on. Won't start. Dead. No worky.
Thanks,
Seth
Click to expand...
Click to collapse
Thanks alot... this worked for me !!
You saved my Galaxy Nexus
Similar problem + water
Ok, so I have a similar situation I believe. My phone took a swim. I left it off and riced it. Later on after I believed it to be dry enough, i turned it on. (wow it freaking worked) After a few seconds of using the device checking screen the phone snapped off and went into a reboot. I waited until it came back and i shut it down and thought I'd let it go over night. I plugged it in and let it charge (charge icon was displaying). Everything looked good.
Fast forward. Morning time. I go to turn the phone on. Nothing.
This time the phone won't boot. Instead all i see is the white battery icon show up indicating the battery is 100%. When i plug it in to the charger i get the battery with the charging bolt, then it shows the normal battery indicator light. After that, I get nothing.
I tried the method I saw above. remove power, remove battery, apply usb power, insert battery, press power. Sadly it didn't work.
Anyone have any other ideas as to what might be going on?

[Q] Big problem with stock M8 (power)

Ok, I've owned my M8 for less than 2 weeks and my god what a phone it is!
or was...
Today at half 4pm I was using my phone and was curious as to what happens if you cover one of the cameras and take a photo. I turned my phone round, covered the top camera, turned it back around and accidentally pressed the volume button (i think) and took a photo as the little error it gives about having the top camera covered appeared.
The phone turned off...
I turned it back on, the white 'HTC Powered by Android' screen appeared, then went off again.
I tried again, and again. By the 4th time my 'uuuurgh I CANNOT be bothered for this' mood starts to kick in. However I discovered that it will boot, and work fine, when connected to the mains.
It appears that I have a power issue, however not a hardware power issue. The only times that the phone will now stay on without being plugged in is either in the recovery or HBOOT menu. I've confirmed this by keeping the phone in the HBOOT menu for over an hour on battery. If I boot the phone up whilst plugged in, it will cut out when the power cable is disconnected BUT ONLY when the battery icon goes from charging to discharging. There's a split second between them but it stays on until the icon changes every time.
I phoned HTC, the lady said that I can send it back for repairs but they'll have it 8-10 days. I haven't owned the phone myself for much longer than that!
Tomorrow I'll take it back to carphone warehouse and see what they can do. I don't want to have to look into rooting just yet (if that will sort anything) as I'm happy with it as it is stock. I'm just so gutted. PLUS none of my spare phones fit nano sims.
Anyone have any suggestions at all? I'm open to anything right now and I know that a lot of you reading this are a lot more knowledgeable than myself on the way android works so I'm hoping someone can shed some light. any light
Cheers guys
spears93 said:
Ok, I've owned my M8 for less than 2 weeks and my god what a phone it is!
or was...
Today at half 4pm I was using my phone and was curious as to what happens if you cover one of the cameras and take a photo. I turned my phone round, covered the top camera, turned it back around and accidentally pressed the volume button (i think) and took a photo as the little error it gives about having the top camera covered appeared.
The phone turned off...
I turned it back on, the white 'HTC Powered by Android' screen appeared, then went off again.
I tried again, and again. By the 4th time my 'uuuurgh I CANNOT be bothered for this' mood starts to kick in. However I discovered that it will boot, and work fine, when connected to the mains.
It appears that I have a power issue, however not a hardware power issue. The only times that the phone will now stay on without being plugged in is either in the recovery or HBOOT menu. I've confirmed this by keeping the phone in the HBOOT menu for over an hour on battery. If I boot the phone up whilst plugged in, it will cut out when the power cable is disconnected BUT ONLY when the battery icon goes from charging to discharging. There's a split second between them but it stays on until the icon changes every time.
I phoned HTC, the lady said that I can send it back for repairs but they'll have it 8-10 days. I haven't owned the phone myself for much longer than that!
Tomorrow I'll take it back to carphone warehouse and see what they can do. I don't want to have to look into rooting just yet (if that will sort anything) as I'm happy with it as it is stock. I'm just so gutted. PLUS none of my spare phones fit nano sims.
Anyone have any suggestions at all? I'm open to anything right now and I know that a lot of you reading this are a lot more knowledgeable than myself on the way android works so I'm hoping someone can shed some light. any light
Cheers guys
Click to expand...
Click to collapse
all will be good your in your 28 days so cpw should hand you a new one take your box and bits with you

[Q] HTC One X violently died but I think I might've resurrected it?

Please look into this guys;
Last night, I charged my HOX from 18%-28%, used it for a few minutes and then turned it off (it was still at 28%). I then plugged it into the HTC "black box" usb charger (I've been using the same one since I got the phone like six months ago) but turned on charging after 2 hours - and left it charging for like 6½ hours.
EDIT: My brother actually switched on charging two hours after I switched the phone off. [IT WAS TURNED OFF FOR 2 HOURS]
In the morning, the red LED wasn't on, so I disconnected it and tried turning it on - it didn't work.
I tried holding all three buttons for minutes and all of that, but it still didn't work.
I googled the issue and went through a bunch of threads where the exact same thing happened, and most people said the battery either died permanently or something similar. This one person said he fixed his HOX by using a different charger, apparently the chargers themselves can die.
I plugged my HOX into my mom's Samsung charger, and booted it into bootloader, and selected RECOVERY. After a few minutes and to my orgasmic relief, my phone turned on.
I'm still confused as to what happened.
1) Is there something terribly wrong with my phone's battery now? (When it turned on it was at 1%, whereas I turned it off 6½ hours prior at 28%)
2) My HTC black box charger is obviously not to be used now, right?
3) Is there any problem with using a samsung charger on my HOX from now on? Or should I search for another HTC Black Box Charger?
I'll leave it on charge until it reaches around 60-70% and test it out, and let you know if it's fine. But until then, could you please try answering my questions?
THANKS!
On a side note:
I recently had my HOX repaired at the UK service center under warranty. The phone actually had a bunch of issues; yellow spots on the screen, the ruined wifi antennae thing.. Well, they replaced the screen and display, and replaced the Wifi wiring. When I got it back, it turned out that they forgot to remove a plastic cover from the in-call speaker. Thus I cannot use the phone for phone calls outside of extremely quiet places, unless I use earphones with a mic. I let HTC know this, and they said, "Oh, no problem, just send it back to center"
I reside outside of the UK. I had to send it there with my own money and bring it back with my own money. So now I have to choose between spending another $90 or being able to use my phone for phone calls.
Thanks again, whoever bothers to read this and helps me

Just received my Fire Phone (Ebay) and battery was completely discharged... concerns?

Hello all... I've just received the FIre Phone I ordered off Ebay (qualitycellz seller). The phone is supposedly brand-new in original box, but upon taking it out of the box and trying to turn it on it did not respond at all. I connected the charger, tried again, nothing...... had to leave it connected for around 5 minutes and tried again and this time the screen woke up to show me the ultra low battery indicator with a 0% charge level. I had to wait for it to charge for around 5 minutes to re-attempt turning it on. Fortunately it did turn on after that time.
My concern is that from what I know all cellphone manufacturers ship phones with at least 60% charge in order to keep the battery in good condition while on storage, so receiving the phone completely dead raises a concern on me that there might be damage to the battery. Could this be related to the long time Amazon had these units in storage since the phone launched?... I would expect that these phone might have been around a year in storage before Amazon decided to pull the plug.
This is the seller that Amazon unloaded all their remaining Fire Phone inventory to, so phones are new in box. I'm also concerned that the seal on the box was broken, even though the phone and packaging inside did not show signs of being used in any way. The phones are AT&T version but they include an unlocking code, so they should not need to open the box in any way since they generate the Unlock code based on the IMEI visible on the box label. One option is that they open the boxes to confirm that the phones are not DOA and then they forgot to turn it off after testing.
Should I be concerned about this?... I've not activated the phone yet and I've contacted the seller first to at least request their explanation and thoughts on this, and check if we should proceed with a return on this case. Your comments are appreciated.
Mine was exactly the same. Think about it, they've probably been sitting for a year. I've had no problems and charge seems to be just fine. (ATT Unlocked)
wiseguywood said:
Mine was exactly the same. Think about it, they've probably been sitting for a year. I've had no problems and charge seems to be just fine. (ATT Unlocked)
Click to expand...
Click to collapse
Thanks Wise... that helps. It makes sense to think about that due to the long time the poor phones were collecting dust on Amazon's shelves.
Did your box had the little plastic seal broken also?
I purchased from the same person I think and I just got my phone it as the same way. The battery life is still great
GeorgeRod said:
Thanks Wise... that helps. It makes sense to think about that due to the long time the poor phones were collecting dust on Amazon's shelves.
Did your box had the little plastic seal broken also?
Click to expand...
Click to collapse
I think I had to cut mine, but it honestly looked untouched inside. I have had it for 3 weeks so far, no problems battery seems pretty good. After sideloading google services a few times, I have not had to reload it and am currently only experimenting different program launchers besides the default one. Haven't been able to settle on one yet. Good luck!
I got an AT&T one from qualitycellz about a week and half ago and my battery was also completely drained. Everything was sealed up nice and I haven't had an issue since.
Yeah my Fire Phone was fully discharged as well, freaked me out a little when I couldn't turn it on, even when I plugged it in. But after giving it a few minutes to charge it powered up just fine.
Thanks all for replying... I guess we can conclude that all these phones were sitting on Amazon's shelves for a long time, so everyone that purchased their Fire Phone on the "Fire Sale" on Ebay can assume that the phone will come fully discharged and you'll need to plug it in for a few minutes before attempting to turn it on.
IMPORTANT NOTE FOR NEW BUYERS: The most confusing factor on this is that when you plug the phone to the charger for the first time the phone does not gives you any indication that it is charging, not even when pressing any button. That's what can be frustrating because you actually have to wait around 5 and press one of the buttons and then it will give you the charging screen. Keep that in mind before you throw your Fire out of the window.
Mine was same. I'm using Nova 3.x launcher, you can find this 'old' version online...the newer versions aren't as pretty..IMHO
Sent from my SD4930UR using XDA Free mobile app
I think I bought the phone through the same eBay auction that you all are discussing. However, when I plug in the phone and try and charge it... nothing happens. I've tried several cables, several chargers, and all for at least an hour - none seem to work.
If I long-press on the power button for about 8 seconds, I can get it to vibrate once, but then nothing happens.
If I plug it into a computer, press the power button for 8 seconds, it will start to vibrate about every second. I've never seen any other phone do this. It's only if it is plugged into a computer (mac).
Any thoughts?
hospadam said:
I think I bought the phone through the same eBay auction that you all are discussing. However, when I plug in the phone and try and charge it... nothing happens. I've tried several cables, several chargers, and all for at least an hour - none seem to work.
If I long-press on the power button for about 8 seconds, I can get it to vibrate once, but then nothing happens.
If I plug it into a computer, press the power button for 8 seconds, it will start to vibrate about every second. I've never seen any other phone do this. It's only if it is plugged into a computer (mac).
Any thoughts?
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Use the charger that came with the phone and let it sit charging in the off state for 15 minutes or so. Mine took a while before I could power it on the first time.

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