Develop Bugs

[Q] Phone stuck in screensaver mode

Hi!
I brought my Xperia Play phone USED two years ago and I've never had any problems with it.
However, recently, the phone has started to freeze itself in "screensaver" mode (Where the screen goes black after 15 seconds and locks the phone), but the screen won't light up no matter which button I press. I've had to restart the phone every time this happens.
It's been behaving strange at start up as well, as it sometimes take 20 minutes just for it to turn on, while on other occasions, it won't turn on at all!
Is this problem caused by the battery, or is it the hardware?

Is it with stock firmware?

Vortelf said:
Is it with stock firmware?
Click to expand...
Click to collapse
Yes.
I've never modded it or installed custom firmware/apps.

Have you tried factory resetting it?

Vortelf said:
Have you tried factory resetting it?
Click to expand...
Click to collapse
Yes, but it didn't fix it. The problem still occurs.

tldr: Black screen, no display, everything works "under" (I can answer the phone etc). Not a flex cable problem because occurs randomly, regardless of the slider being open or closed. The problem also occurs during boot up, so rather not a software problem.
I think I have something similiar. Everything was fine until a few days ago the screen didn't want to unlock..or at least I thought it was that.
Basically the phone sometimes works OK but sometimes if I turn off (lock) the screen, it won't go back. To be precise, the phone works and if someone calls me I can pick it up moving the finger where the slider should be, it's just the display doesn't turn on. Same goes for booting, bootloader logo etc, so IMO it's not a software problem.
Strange thing is that it just randomly pops back, sometimes when I move the gamepad slider, sometimes when I put in a jack cable or if I hard reset the phone (remove battery). I've had problems with the flex cable in the past and this time I know that it's not it (no difference if I open/close the slider).
My guess would be some power supply or LCD driver IC issues, because the screen stops working almost everytime if I put the phone into the dock. Moreover, if the screen doesn't work, the orange charging LED is not working (green and blue are OK). The moment the screen starts working, the orange charging LED starts working too.
it's very strange but I'm used to electronics doing strange stuff. Just wondering if I should give a try disassembling the phone and trying to fix it or just buy a new one or something?
I might add that I have bought a new battery ~3 months ago, but it's been working fine to this point. I have tried if the same problem occurs with the old/original battery and it's the same.
well, any ideas?
edit: This video shows something very similiar (except the backlight): https://www.youtube.com/watch?v=m4p0-kv1cxA

Same problem. And I guess this guy has it too.
http://forum.xda-developers.com/xperia-play/help/problem-flex-cable-brightness-t2803991
Any help?

Frustrated - 360 turns off randomly

Hi,
I've had this watch over a year now. Everything was working fine until probably last update or two. Now the watch just turns off randomly even when battery level is high. And sometimes it won't turn on unless its connected to the charging dock. I've tried deleted android wear, clearing cache, unpairing, factory resets, restarts. Nothing has worked, i've tried it close to 10 times now and just another factory reset this morning. Haven't been able to use the watch for like 2 months now. Its just a desk clock now. Please help.
Android Wear version - 1.3.0.2166028
Play Services = 7.8.99
Android OS = 5.1.1

is the watch actually shutting down like when you go into the screen and tell it to shut off or does it just go blank right away?
If the later then I hate to say it but it sounds like something inside the watch is broken. Perhaps a contact or solder point near or on the battery. Hard to say without sending it for service.

SirDigitalKnight said:
is the watch actually shutting down like when you go into the screen and tell it to shut off or does it just go blank right away?
If the later then I hate to say it but it sounds like something inside the watch is broken. Perhaps a contact or solder point near or on the battery. Hard to say without sending it for service.
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Click to collapse
It just goes blank. No notification at all. It's been on for 20 percent now. But I am sure it will turn off again. Maybe it's because it gets hot. I dunno.

bustanut666 said:
Hi,
I've had this watch over a year now. Everything was working fine until probably last update or two. Now the watch just turns off randomly even when battery level is high. And sometimes it won't turn on unless its connected to the charging dock. I've tried deleted android wear, clearing cache, unpairing, factory resets, restarts. Nothing has worked, i've tried it close to 10 times now and just another factory reset this morning. Haven't been able to use the watch for like 2 months now. Its just a desk clock now. Please help.
Android Wear version - 1.3.0.2166028
Play Services = 7.8.99
Android OS = 5.1.1
Click to expand...
Click to collapse
Did the watch suffer any kind of mechanical shock ?

Cst79 said:
Did the watch suffer any kind of mechanical shock ?
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Click to collapse
Not that I know of or anything very severe. I have pumped it on a wall before but that's it. Never dropped or anything. Just seemed like after the updates it when crazy. And I've tried almost every solution I've read on these forums.

So only turned off once yesterday which was good. This morning took it off dock and it didn't pair. Tried turning on/off bluetooth on phone no luck so I restarted watch. Then it says "android is starting". "App 1 of 12". Why does it do this sometimes? Does it alot. And it will not finish the process and boot up the watch unless it is docked. If wearing watch. It just shuts off.

bustanut666 said:
So only turned off once yesterday which was good. This morning took it off dock and it didn't pair. Tried turning on/off bluetooth on phone no luck so I restarted watch. Then it says "android is starting". "App 1 of 12". Why does it do this sometimes? Does it alot. And it will not finish the process and boot up the watch unless it is docked. If wearing watch. It just shuts off.
Click to expand...
Click to collapse
That sounds like it is trying to update or download the apps to the watch... which it sounds like you have 12 installed on your phone.
Have you tried deleting ALL the apps from you phone (only the 12 apps for the moto 360) and then uninstall Android wear and factory reset the moto 360 and then download Android wear to your phone and pair the 360 as a new watch and test it for a while and see how it works?

I have the same issue, watch shuts down while I am jogging and listening to Android Wear music from the watch throught Bluetooth. Watch shuts down around 75-80%. When I start it says: Loading Apps 1 out of 12... then shuts down (I assume its a safeguard mechanism for watch not to start without full battery to ensure all apps load completely).
When I wear the watch normally, it never goes off during the day, issue presents itself only when using Bluetooth headphones (perhaps the heating of BT transmitter forces the watch to malfunction and shut down)

ykazimir said:
I have the same issue, watch shuts down while I am jogging and listening to Android Wear music from the watch throught Bluetooth. Watch shuts down around 75-80%. When I start it says: Loading Apps 1 out of 12... then shuts down (I assume its a safeguard mechanism for watch not to start without full battery to ensure all apps load completely).
When I wear the watch normally, it never goes off during the day, issue presents itself only when using Bluetooth headphones (perhaps the heating of BT transmitter forces the watch to malfunction and shut down)
Click to expand...
Click to collapse
I never connect the bluetooth to listen to music. It just shuts down.

Maybe you are doing something that causes it to overheat. Do you leave it on for prolonged periods of time?

Been having this same issue. The Moto 360 powers off and when I press the power button to turn it back on I see the splash "M" image then it turns off. The only way to get it to stay on is to put it back on the dock and when it turns on it says shows the updating apps screen. Any fixes?

I haven't figured out fix. Because of this I barely use my watch anymore. Sucks.
Sent from my SM-G900V using Tapatalk

yep, haven't used my 360 in 6 months because of this problem. it's a shame really. my warranty went out like a week ago too :/

Same thing has been happening to me as well. Not doing anything on the watch, it just goes into sleep of death and I have to put it back on the charger. Battery level is usually above 60 or 70 %.

Same issue!!!
Guys even I had same issue, my watch will heat up suddenly and turns off. I've to put it in dock to turn it on again. This issue never occurred after stopped using some of the new watch faces which allows dim option. I'm currently using some of the old watch faces which are working fine. May be these new watch faces are not working fine with latest update. Now I don't face any problem and battery life is also great.
Try this solution and let me know.

Watch faces has nothing to do with it. My watch will not fully boot into android wear unless it's on the dock no matter which watch face I am using. Even the minimal face.
Sent from my SM-G900V using Tapatalk

Anybody able to find a fix? This is so annoying

I'm having the same problem. I purchased a used Moto 360 off eBay for $120 and it turns off randomly even when the battery is pretty high for example it just turned off randomly at 80%. Then when I try to turn it on it boots up till the M logo or sometimes to the colorful part but then turns off again. It also only turns back on by putting it on the charging dock. Also it shows the Installing App 1 of 1 at startup and then suddenly shuts down again. I am extremely annoyed and frustrated because of this as I spend $120 on this watch and now I get this which makes it unusable and a waste of money. Please tell me guys if any of you find a solution!

Unfortuanately, mine is doing the exact same thing. I thought I had it working again, but as soon as I tried to give GPS permission to Google Fit (wouldn't run without it), it spun there and just went black. I literally just took the watch off the charger, so it isn't that. Now, if I hold the power button or press it multiple times, it tries to boot up, and will stop before it even gets past the normal Android boot animation. Sometimes, it won't even get past the Motorola boot animation. Now, when I put it on the charger, it seems to load perfectly fine, and even gets past the 'Starting apps' phase. Again, once it loads back up, my watch shows +90% battery. I've tried a factory reset, unpair/repair, and still no go.

Found a pattern
My app does the same but i have at least a pattern when it happens. It seems like it is as soon as there has been an update either in Android ware app or in soem app that has an wear application.

Boots to logo animation, freezes & the speaker makes a harsh hiss for .5 sec then off

Boots to logo animation, freezes & the speaker makes a harsh hiss for .5 sec then off
Hi guys,
I've had no problems with my LG G3 since I got it.
I'm running stock 4.2.2 Kitkat, unlocked, bought from a retail store in Sydney (JB HiFi).
No rooting or anything else done to it.
My battery hasn't had any issues, still easily lasts the whole day.
The issue:
Today I pressed send on an SMS, the system froze for a few seconds, then powered off.
Pressing the power button did not turn it back on, so I pulled and replaced the battery and powered it on.
It starts booting, gets to the LG animation screen, it animation continues for a while, then freezes for a second and makes a loud/harsh hiss from the speaker for .5 sec then powers off.
Every time after it powers off I have to pull and replace the battery before I can power it back up
No water contact etc
What I've tried:
I've pulled the battery and left it out for 1/2 hour, then replaced the battery and powered it on, same issue dureing boot up
I've confirmed my battery is fully charged, and have tried powering it on while on battery
Removed the Micro SD card and tried to boot again, same boot issue
I've tried a factory reset, it starts to do the reset and then the same issue during boot up happens
Any suggestions would be much appreciated!

Update
So further to my original post:
After I left it off for about 5 hours I powered it back on and was able to complete the factory reset and boot into the Android OS and start using it again, after about 20 mins it froze up again and powered off
I took it to a phone repair shop and they advised they didn't think there was anything wrong with the hardware but was likely a LG OS software issue
Oh, and I should have posted 4.4.2 for the OS, not 4.2.2. Is Kitkat.
I'm wondering if I were to use LG software to update the OS to Android 5 if that might help? Or may make things worse...?

Upgrade didn't complete
So I tried to run the update through the LG software.
Got about 50% through and then the phone powered off again.
Subsequent retries don't even get that far, they get to about 2% and then the phone powers off.
Surely this is a hardware issue?

Ok, well, I've put it in for service...

Infinite bootloop

Hello guys, I had a problem with my phone. I took a photo and the phone restarted alone. Then it started to bootloop infinte times. I do the reset button trick, I repaired with Xperia Companion, I flashed with Flashtool and it keeps bootloping every time. I send you two photos, the first shows you that it's switching on and the second where it does the bootloop with 3 red lights flashing. Can you help me?, or it's something hardware related?. In Argentina can't fix it if it's hardware because this phone wasn't launched in my country.

Okay something is going here. Sony Kill Switch activated in all Z5P?? because Why is everyone having this issue at the same time after like 5 years of smooth sailing?
OP needs to clarify what has been tried. Did you try all the basic reset tricks and holding buttons etc? if you did your last resort will be be allow boot loop to continue until drained. Then fully recharge and use the volume keys to skip the sony logo and boot to the android swirly flash screen thing. Safe boot or fast boot whatever it is
I starting to see a trend with the dates these issues are happening... hopefully this is just a user that has not tried the basics.
p.s.#Only responding coz noone else has bothered

TKBS_UnrealEngine said:
Okay something is going here. Sony Kill Switch activated in all Z5P?? because Why is everyone having this issue at the same time after like 5 years of smooth sailing?
OP needs to clarify what has been tried. Did you try all the basic reset tricks and holding buttons etc? if you did your last resort will be be allow boot loop to continue until drained. Then fully recharge and use the volume up ket to skip the sony logo and boot to the android swirly flash screen thing. Safe boot or fast boot whatever it is
I starting to see a trend with the dates these issues are happening... hopefully this is just a user that has not tried the basics.
p.s.#Only responding coz noone else has bothered
Click to expand...
Click to collapse
Thank you very much for your time. Yes I did it all, buttons combination, batery drain, repair with Xperia companion and finally flashing again the first Android version. Anything worked. I don't know what more to do.

Ferdesor said:
Thank you very much for your time. Yes I did it all, buttons combination, batery drain, repair with Xperia companion and finally flashing again the first Android version. Anything worked. I don't know what more to do.
Click to expand...
Click to collapse
Yesterday i Flashed my first Sony device. It failed 3 times before i got it to work.
Fist it failed on the PC, Then 2nd time It bootlooped. 3rd Time it finally installed applications. Then Bootlooped 1 more time.
I now have A Sony Z5 with 6.01. I am amazed that it worked but there are issues with both Sony phones and Xperifirm that seem to make it hit or miss
I am going to return my XZ3 becuase it is horrible. The Z5 Premium is by far the best Sony avilable. It is worth sending to SONY for repairs
@op
- Try again with Xperifirm / FlashTool 0.9.25

I did it, nothing happen. Same at always.
I keep it switched off some months to see if it starts again alone with the time but no.
It's keep bootloading.

H8324 XZ2 Compact Boot (Launcher?) issue

Hello,
My wife's Sony Xperia XZ2 Compact with model number H8324 has an issue with booting or maybe the launcher getting stuck in a loop after getting to the lock screen for a split second.
The phone seems to boot like normal and gets to the lock screen, we are even able to punch in one or two digits of the 4 digit pass code. Then it goes into a loop of the notification bar and back button flickering. From then on the phone is not responding except for the power button which brings up the normal "Turn off, Reboot, and Lockdown" menu. The issue just started out of nowhere yesterday morning and we haven't been able to fix it yet. We haven't done any rooting or custom rom flashing, it's running the official Sony software but it's out of warranty.
Here's a video showing the issue. The video shows the whole boot process but the link takes you to the last part after the logos.
We would love to get some files off it so if there is a way anyone can help us with that we'd prefer it over a hard reset.
Things we've already tried
Turning the phone off and on again
Unlocking the phone in the split second the lock screen works, this is just too short to swipe up and then put in four digits.
Rebooting the phone
Booting while charging
Booting into safe mode (this has the same issue)
Connecting the phone with USB to a pc, the phone is recognized by Windows, but it doesn't share it's filesystem with Windows.
Connecting the ADB to it, alas usb debugging is not yet enabled on the phone
Trying to get into recovery mode, we haven't been able to get into the recovery menu. Googling seems to indicate it might be holding volume up + power button when the phone is off but then it doesn't seem to do anything at all.
We're currently trying to run out the battery of the phone to see if that will resolve the issue on it's own.
If anyone has any idea, we would love to hear it.

no solution from me. But I have exact same problem and tried same things. Yesterday I did not used the phone. Day before shut down, today tunred it on and it starts with the issue. Strange it happens to both of us at the same time frame. removing sims did not help either.
By holding down "volume down+power" I was able to boot in safe mode but the same issue occur; no way to get into the phone.

Yeah that's weird. Draining the battery did nothing for us. There was not much data that we wanted to extract from the phone. Most of it was contacts and an emulated Pokémon game save file. So my wife eventually reflashed the OS with Xperia companion which did actually resolve the issue of not being able to use the phone.

I faced the same problem today ,i have xz2 , yesterday it was 24% and today i found it 0% so I put it in the charger ,but I faced this problem