Develop Bugs

Verizon, flashed rom, lost service?

I just flashed my phone to OMJ's custom Verizon, now I have lost all service. Any advise on what settings I am missing?
Or is this a call into Verizon to do something? If so what do I say?
Thanks,
Scott

well hopefully when you updated the radio with a different rom you didn't let the customizations run.
if you did everything correctly you may just need to activate a different phone on your plan, get all your services working on that phone, then reactivate your xv6900, do the *228, remove battery thing and hopefully that'll work for you

No did not let the customizations run. It all went smooth. I did find this message....
http://forum.xda-developers.com/showthread.php?t=416908&highlight=verizon
So I am calling Verizon....
Is there a way to not have to call Verizon? Will this happen with EVERY flashed ROM? Or is it only when you unlock with IMcoke's utility?
What a PITA!
Scott

Well, I hope this thread can help others...
I did have to call Verizon to reset. Now the gal who answered did sound cute, but it took 20 minutes of her reading her scripts until she escalated me to 2nd level support.
10 minutes there and they did the A-Key update....
So all is working..
But more importantly, what causes this? Will it happen with every ROM or just the first you flash?
Regards,
ST

I know I have to call in every time I Master Reset my stock XV6900 so I imagine it's the same issue with a new flash as well. Something about this phone makes them manually update it on their end I guess.

You should only need to do this if you update the Radio. But, I've flashed two radios to date, and only on the first did I need to call VZW. I've flashed quite a few ROMs and had to call maybe twice.

Scott_T said:
Well, I hope this thread can help others...
I did have to call Verizon to reset. Now the gal who answered did sound cute, but it took 20 minutes of her reading her scripts until she escalated me to 2nd level support.
10 minutes there and they did the A-Key update....
So all is working..
But more importantly, what causes this? Will it happen with every ROM or just the first you flash?
Regards,
ST
Click to expand...
Click to collapse
I helped a buddy upgrade his Verizon XV6900 radio to the sprint radio. We ran into all kinds of problems with his phone. No internet, phone searched for thirty minutes and when it got a signal would sometimes randomly shut off. We fixed everything by logging onto the Verizon website and activating one of his old phones. We took the battery out of the touch before hand because two signals equal no good. We activated his old phone for about ten minutes and then reactivated his touch. Everything worked fine afterward. He had a new akey and I believe his dmu keys were reset. Hope this helps, but activating an old phone on the verizon website is a bit of a pain.

Thanks for the info everyone...
Hope this helps someone else out.
Scott

woodicw said:
well hopefully when you updated the radio with a different rom you didn't let the customizations run.
if you did everything correctly you may just need to activate a different phone on your plan, get all your services working on that phone, then reactivate your xv6900, do the *228, remove battery thing and hopefully that'll work for you
Click to expand...
Click to collapse
um.... what if I did let the customization run? after I used the Sprint Radio Upgrade. Does the phone now think it's a Sprint phone? It won't even let me do the *228 anymore. Someone mentioned having success using a radiorefurbish.exe? does that make sense?
Thanks!

I'm no pro, but re-flash, and make sure to soft reset before the customizations. Not a big deal.
Scott

I have the same problem with internet. I too accidentally let the first flash run customization. I then re flashed the phone with a bunch of different roms and still cant get internet working, nor *228. I can still make phone calls just no internet. Can someone recommend with a link a good rom for verizons xv6900 that would solve this problem?

TheBigBentley said:
I have the same problem with internet. I too accidentally let the first flash run customization. I then re flashed the phone with a bunch of different roms and still cant get internet working, nor *228. I can still make phone calls just no internet. Can someone recommend with a link a good rom for verizons xv6900 that would solve this problem?
Click to expand...
Click to collapse
You left some important details like,
The ROM & what exactly the error is.

Well the first rom was the oem sprint rom. I did this mostly for the gps function. The error is when i try to use data it says its dialing #777 then after about a min or 2 its says it could not connect. Ive tried entering my username and pass as someone suggested, but i actually never had one there before so I didn't see how that was going to help. Needless to say it didnt. I also have a problem when i try to use *228 to update my phone. It says it failed. Im mostly concerned with internet atm. By the way i really appreciate your fast reply!
I also ran the verizon carrier cab as was recommended in some posts but no dice there either.

TheBigBentley said:
Well the first rom was the oem sprint rom. I did this mostly for the gps function. The error is when i try to use data it says its dialing #777 then after about a min or 2 its says it could not connect. Ive tried entering my username and pass as someone suggested, but i actually never had one there before so I didn't see how that was going to help. Needless to say it didnt. I also have a problem when i try to use *228 to update my phone. It says it failed. Im mostly concerned with internet atm. By the way i really appreciate your fast reply!
I also ran the verizon carrier cab as was recommended in some posts but no dice there either.
Click to expand...
Click to collapse
First, if you haven't done it yet, enter the username and password. After you flash a new ROM, the fields are blank, but the internet will work, but at some point, it will start to fail becuase of it being blank.
If that doesn't solve it, I suggest flashing a new Radio and ROM, I personally suggest using one from OMJ. I'm currently using his 3.09 Clean ROM, and it runs smooth. And after using the aGPS hack, something you can do after you resolve this, I get a faster GPS lock inside my home or office, than someone with an in-car model.

which radio do you suggest Ive tried 3.42.30 and 3.42.50 both give me same problame. Im flashing omj's 3.03.01 clean as I type this.

I'm using 3.42.50 right now, and so far it works great.

ok so then I have both radio and rom installed and still no data. any further suggestion? Is there anyway of restoring verizon data setting to original defaults? I think the sprint rom must have changed something specific to the data settings. Ive tried everything to revert them back with no luck

What's the link to the ROM that you originally flashed and run the cusomizations.

http://www.smartphonejunkie.com/showthread.php?t=169263
Filename
RUU_PPST_Vogue_SPRINT_WWE_3.03.651.4_2_Radio_3.42.30_AM_NV_2.04_Ship

Well, I just browsed through the thread at PPCGeeks, I saw you just asked there too, but this is the best thing I've found:
http://forum.ppcgeeks.com/showpost.php?p=265704&postcount=360

[Q] 3g connection will not stay up

So for the past 2 weeks I am having issues that basically render my phone unusable for 99% of the reasons I bought it. Posted a thread before but I think it got lost when the forums were having some instability around that time...
My 3g connection will NOT stay up. I did nothing to provoke this. No system changes. The sequence of events:
-Went out of the country with my phone on airplane mode the whole time
-Got back, a day or two later had an incorrect timestamp on my incoming SMS (they were showing up +3 hours)
-Called customer service, she activated a tester phone and confirmed that it was a system-side issue on the incoming SMS (somehow they were getting a timestamp from the system where my number is located, in Eastern time, while I am actually located in Pacific nowadays).
-Put in a trouble ticket after 2 hours trying to solve the SMS issue over the phone.
-Next day, my 3g connection begins dropping CONSTANTLY. As it stands, it won't stay connected more than 30 seconds. It will cycle to 1x sometimes, and then drop to a basic-service-only.
-Tried reinstalling my ROM several times to no effect.
-Started experiencing some very strange noises in SOME calls, such as it sounding like a chainsaw when the other person is talking. Happens very sporadically.
-Just today I found some instructions here for correcting my NAM settings, which were actually messed up as it turns out, but didn't fix anything.
At this point I actually have the phone unrooted and back to factory default everything, with no change. I've got a warranty replacement phone coming in shortly, but I'd still rather keep this one if I'm able to.
Is there anything I haven't tried that might be the case on my end? Has anyone seen this problem before? Has my phone antenna simply gone belly-up, or is this something that might still be fixed at some deep system-setting level, or with further calls to tech support?

So... I guess that's a no?

Gornul said:
So... I guess that's a no?
Click to expand...
Click to collapse
Had the same problem with my phone before I rooted my phone and starting to apply ROM's. I havent had a problem since. But when I had that problem, I would just keep turning on and off the 3g and it would stay for a while. It was just a quick fix but it worked. Off subject how did you unroot your phone and put it back top stock?

My phone just started doing this this yesterday. Whenever I reboot it, it'll come up, switch to 1x mode. After a while it'll try to switch to 3g mode, fail, switch to no service, and then either go to just basic voice with no data or back into 1x mode. I've tried updating the radio, switching roms, dialing *228, nothing seems to help.

Jager, instructions on a full reset are right here under section 6. I'm not sure why it's struck out. Definitely suggest poking around more first.
New phone's in and still having major connectivity issues. The SMS timestamp remains as it was, and I can't get (steadily) more than like 35kbps. I'll occasionally bump to 500kbps for a quick spurt, and then my connection will drop entirely and struggle to get back up to 35kbps. My wife's Incredible works perfectly fine in the exact same locations, too, so this is something that absolutely has to be on Verizon's side, specific to my line.

Me too
My phone has also been experiencing the loss of 3G service as well. I checked my wife's Moto Droid 1 and it was also having difficulty connecting as well. I called Verizon and they were absolutely no help whatsoever. I am either getting nothing or 1X in places where I have always had 3G. This is very frustrating. I have flashed 3 different ROMs (all of which have worked fine in the past), but the result always seems to be the same. Anyone else out there with this issue?

khukman said:
My phone has also been experiencing the loss of 3G service as well. I checked my wife's Moto Droid 1 and it was also having difficulty connecting as well. I called Verizon and they were absolutely no help whatsoever. I am either getting nothing or 1X in places where I have always had 3G. This is very frustrating. I have flashed 3 different ROMs (all of which have worked fine in the past), but the result always seems to be the same. Anyone else out there with this issue?
Click to expand...
Click to collapse
Someone help! Same issue! I can no longer get data....PERIOD. I have to stay connected to wifi, or I don't get my emails, internet, etc.
Need to fix this!

3G connection issues
I just got off the phone with Verizon Tech support. They are CONVINCED that it is an issue with my phone (and my wife's). Gee, how can 2 different phones, from different manufacturers have the SAME issue at the SAME time? Hmm, doesn't sound very promising to me.
They are sending out a replacement for my wife's Moto Droid to see if it is a phone issue (she has been having other issues with it anyway...). If hers improves, I may send mine back, but I don't want to have to unroot, etc. Plus I like the Super-Amoled screen . When did trouble-shooting turn to "replace the hardware first" ???
Regards!

This happened to me recently as well and was fixed with a factory reset.
I am rooted with S-off, so a normal factory reset via Menu->Settings->SD & Phone Storage-> Factory Data Reset didn't go well for me. Not sure of the exact reason, but I just followed the instructions in this post to restore: http://forum.xda-developers.com/showthread.php?t=786436
Programming your phone by dialing *228 is necessary afterwards as well, as khukman states below. Thanks for pointing that out.
After I completed this, I redid root, restored my nandroid backup and didn't lose a thing, plus my 3G is working again!
*A fair warning: Doing this formats the internal storage (emmc). I'd recommend backing up any photos, music, etc that you have stored on emmc before doing this!
Sent from my Droid Incredible

So I tried the above suggestion about going back to completely stock 2.2 and I have the same results. On one hand, I am now back to S-ON and stock Froyo, so if I want to send it back to Verizon, they are none the wiser that I was rooted, but on the other hand I STILL HAVE CRAPPY 3G SERVICE!!! Man, I feel like I'm on AT&T or something LOL! I'll keep an eye on it for the rest of the day and see how it does and report back.

Back in 3G!!!!!
After getting back to stock Froyo, as described in the previous post, I was still unable to get a good 3G lock. I read in another thread where someone did a 'Factory Data Reset' and it took care of it. When you do this, you have to dial #228 and let it program your phone as it did the first time when you got it. Once I did this, I had (and still have) a solid lock on 3G like I used to. I think that it was one of the Sprint ROMs that screwed this up in the first place (the OP states that you have to backup your PRLs, etc. before installing, then re-install them afterwards). I can't remember if I did this or not, so it may be my fault after all, but regardless, I am thrilled that once again I have a connected smartphone thanks to the resources contained on XDA!
Regards!

I myself am now rocking a refurb that has no trouble at all... A complete revert to stock did absolutely nothing to resolve my trouble.
Though I didn't try doing a factory reset AFTER reinstalling the stock ROM. Hmm. Maybe there was something in the cache still. I suppose in my case I'll never really know, but I'm glad you guys were able to resolve the situation with your original hardware.

Gornul said:
I myself am now rocking a refurb that has no trouble at all... A complete revert to stock did absolutely nothing to resolve my trouble.
Though I didn't try doing a factory reset AFTER reinstalling the stock ROM. Hmm. Maybe there was something in the cache still. I suppose in my case I'll never really know, but I'm glad you guys were able to resolve the situation with your original hardware.
Click to expand...
Click to collapse
Did you follow the steps in the thread I posted above? Doing that should completely format and re-image your phone. Much more than just installing a stock ROM. I myself tried so many different variations of ROMs, radios, etc and nothing did the trick until I followed that thread.
Sent from my Droid Incredible

BIG PROBLEMS, no 3G/4G mobile service since yesterday, tried EVERYTHING

Need some help here. I never usually need help, been modding everything possible on Android for years now. But can't figure this one out, getting worried.
Had my LTE Nexus since launch day. No issues like this before.
Been on all Team Kang AOKP toro ROM updates since release, always on the latest. Stock kernel. Was on build 20 since it came out.
Yesterday at work, had a few bugs from probably not data wiping from build 19, so I wiped it all and re-flashed 20 again. Restored Titanium and started re-setting things up, I believe these are the only things I did. I was at work where I would normally have minimal, but some, service.
Ever since around there, I have not once had a bit of 3G or 4G service. I have not seen the 3G logo for even an instant, only few, gray bars. Wifi works fine of course. It's possible I even lost service before wiping and re-flashing, but I can't recall or didn't notice.
I tried all the usual stuff, wiping everything again, re-flashed AOKP 20, re-flashed other/older ROMs, re-flashed latest radio, restored old Nandroid backups, pulled battery and sim card and put back/rebooted...NOTHING IS WORKING. Also, I have driven through several towns since yesterday so I know it's not a local outage. Also, other people with Verizon phones here have service fine.
I have basically torn the phone down software-wise and nothing has fixed the issue. I still have no service. Each time I re-flash a ROM, it always makes me go on Wifi when it wants me to sign into Google...it never picks up mobile service then or after.
The About>Status screen says:
Network: Verizon Wireless
Signal Strength: shows an actual number reading that changes
Service State: In Service
Roaming: Not roaming
Mobile network state: Disconnected
Please suggest things I can try, but I guaranteed I have already tried them. Can't understand or imagine what is causing this, because I did nothing different than I normally do.

Also, I posted this on Rootz as well, and many replies so far. Still no luck though.
If you have an idea I can try, maybe post there instead at this point for me?
Thanks guys in advance.
http://rootzwiki.com/topic/16407-bi...ile-service-since-yesterday-tried-everything/

It seems a radio problem. Try to flash the stock ROM from Google.

tigajr said:
It seems a radio problem. Try to flash the stock ROM from Google.
Click to expand...
Click to collapse
Well I did go back to many random earlier, more stock custom ROMs in hopes of a fix, but nothing so far. I am currently back on the stock 4.0.2 ROM that is rooted and deodexed by Bigxie, but I guess I can go all the way back to stock 4.0.1 or 0.2. Will try now.

Went to Verizon and it looks like the sim card swap did it. The girl there was nice and did it without hesitation for me.
She showed me in her computer how under my family account, it wasn't even fully showing my device or something like that. Not sure if it wasn't there at all or if it just didn't show that I had a 4g phone activated on the account...but I'm sure it was related.
Sucks to have to get a swap and still don't know what caused it or if its related to flashing roms, but at least it works! No issues since...

It is possible, but unlikely and no reasonable explanation, that your sim somehow got affected doing all the flashing and stuff.
Sent from my Nexus in Texas.

[Q] LTE Trouble with ATT after root/flash

Let me begin by saying that I've looked far and wide for answers, and solutions, but haven't found any that work yet. So I'd like to go through the process of what happened, and what my fix is really going to be.
- ATT GSIII Stock 4.1.2, was rooted using the CF Auto-Root Method.
- We installed CWM Touch recovery, and flashed the rooted stock image.
- This is immediately where we started seeing issues with LTE, etc. in a known-good LTE area. We were getting "G" and "E" from that point on.
- From here, I noticed that we had lost the IMEI (was set to 0), so I followed the process to get that restored using QPST.
- After the IMEI was back to normal, nothing got better. LTE wouldn't show up, etc.
- I checked into the APNs, and there were several, so I removed the ones not needed, and kept only the one that was correct. STILL no LTE.
- At this point, since we were going to AOSP anyway, we decided to flash Slim 4.2.2 Build 8. Had the same issues, so I verified APN, Network Modes, IMEI, etc. Everything is there that needs to be.
- Once in a WHILE, we get LTE in a known-good area for a few minutes, but most of the time it's "G" or "E". Calls drop, sound is bad, etc. We tried several of the baseband modems with no desired results.
What part of this process causes this to happen to the ATT GSIII? Is it the root method? Because we had this issues so early in the rooting/flashing process, I would think whatever happened there is still an issue with the phone.
The IMEI is correct, so I don't think that can be it.. or can it? Would calls, texts, data work with an IMEI that isn't correct?
Network Mode is correct: LTE/GSM/WCDMA
CDMA Subscription is set for NV (I know this is RUIM/SIM in VZW GSIIIs). Is NV Correct? I've seen some posts about fixing NV Data.. might this be the issue?
I really have nothing else I can think of. I've been a rooted-flasher for a few years now, and root a lot of phones. I had issues with my d2vzw along the lines of the issue I'm having with the d2att phone, but I was able to fix those fairly easily.
Now I've been reading an I know these issues occur when you flash a 4.2 AOSP build.. so maybe that's when it got really bad for us? But agian, I've gone through all of the check points, and it looks as if everything is in order.
I'm flat out of ideas..
Help? I'm willing to donate, compensate, etc. And if you happen to be in NYC, could even pay someone to help fix.
Many many thanks and internets ahead of time.

I am having the same problem as yours. Been a flashaholic since the beginning of this year. Tried various custom ROMs (CM, AOKP, PA, Rootbox, Revolt, PACman, JellyBAM, Carbon, Slimbean, LiquidSmooth; you name it). Currently I'm using (and happy with) Dirty Unicorn, however earlier last month I noticed that I have not been receiving LTE. Even worse, I can't get a better data speed than EDGE. I have to mention though that I have unlocked my phone and switched to T-Mobile. I'm not sure when I started experiencing this problem since I am very sure that I had LTE on my phone two months earlier. Like you, I also had to restore my IMEI after it turned to 0. I've tried going back to stock and unrooted but that also did not help. I really hope we can find what's wrong with our phones.

Not Connecting To 3g, Only Working On GSM

I've been having a strange problem with my S3 lately, all of the sudden, the connection to 3g network has only rarely been working. It shows that I have a signal, and that I am actually connected, but I can't make calls, send texts, or get data. It has been rooted with Liquidsmooth for over a year with no problems, and I didn't flash any other roms or anything else that I can think of to cause this. I tried flashing another rom, restoring to an older nandroid backup, nothing fixes it.
After searching around, and being unable to find any solutions, I flashed back to a rooted version of stock (root66 T999_UVUENC2). I've talked to Tmobile, and they suggested trying it is gsm only mode, and that actually works ... I can call / text while on gsm, but obviously I don't get 3g data. When in regular network mode, it does the same thing, shows signal and that I'm connected, but nothing works.
So, any clue as to what could be going on here? Is it just a hardware problem like an antennae going bad, or could there be some software issue causing the problem? Thanks, any information would be helpful.
My current setup:
root66 T999_UVUENC2
Kernel 3.0.31-1962493
Baseband t999uvuenc2

They probably would've said something when you called, but check if the imei got blacklisted somehow. (Mistakes have been made before).
Also make sure you're still using the correct APN.
Beyond that I'm just not sure what to tell you. Since you've gone full stock, it most likely means its either a hardware or network/account problem.
Have you made sure you're not being throttled?
Sent from my SAMSUNG-SGH-T999 using Tapatalk

Tmobile checked my account when I called and they said there's no problem on their end and that it should be working. I double checked the things you suggested, no luck. And since nobody else that I know with Tmobile is having problems in the area, so I guess it has to be some kind of hardware problem. Thanks for the help, guess it's time to start looking for a replacement.

tony140 said:
Tmobile checked my account when I called and they said there's no problem on their end and that it should be working. I double checked the things you suggested, no luck. And since nobody else that I know with Tmobile is having problems in the area, so I guess it has to be some kind of hardware problem. Thanks for the help, guess it's time to start looking for a replacement.
Click to expand...
Click to collapse
Maybe you could troubleshoot by trying you sim in a friends phone and their sim in your phone to see if the issue persists with either the sim or the phone. If it is the SIM, you know it is on T-Mobiles end, if it is on the phone you know it is on your phone. I would also try re-flashing everything just to be sure it's not in the software/firmware before spending money on another device.

409
daggorlad said:
Maybe you could troubleshoot by trying you sim in a friends phone and their sim in your phone to see if the issue persists with either the sim or the phone. If it is the SIM, you know it is on T-Mobiles end, if it is on the phone you know it is on your phone. I would also try re-flashing everything just to be sure it's not in the software/firmware before spending money on another device.
Click to expand...
Click to collapse
That's a good idea, I'll try changing out the sim card and see if that helps.
Thanks

Did you ever find a solution to this problem, I'm having the same issue, and I flashed the 4.4.4.065 tonight and still can't get a data connection
Sent from my SAMSUNG-SGH-I747 using XDA Premium 4 mobile app

Didn't someone say it was a problem with the ROMs base not working with the radio/modem? If that's the case it probably won't be fixed until the base is fixed. Think they said it was CM?
Sent from my SAMSUNG-SGH-T999 using Tapatalk