[Q] Fire TV Playback Issues - Fire TV Q&A, Help & Troubleshooting

I'll start by saying I've had my Fire TV since April and never had a single problem until about a week ago I started having problems when using Plex and Netflix. Anything I tried to play on any settings would play for about 20 seconds and then stop. I ruled out any problem with my network so it had to be the Fire TV itself which updated to the latest version a few days prior to the problems starting. I talked to Amazon support for a few hours and after all the troubleshooting they had me do they sent me a new Fire TV which got here today but it automatically updated during setup and I'm having the same exact problems I was having with the other one. Amazon instant videos won't load at all, Netflix/Plex play for 20 seconds perfectly fine then just stop, and Sling TV plays for about a second then buffers.
I'm here hoping somebody knows how or can figure out a way to downgrade because this is beyond frustrating.
My Fire TV is on Software Version 51.1.4.3_user_514020320

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Rooted Fire Stick V1 5.0.5.1 lost home screen when I added a Fire Stick 4k

I've been running a Fire Stick V1 since 2014. It came with OS 5.0.5.1, I rooted it and blocked updates. It worked just fine on a Sceptre 42" TV and later, a Vizio 50", both Smart TVs but I liked the navigation and flexibility on the Fire just a little better. Never planned on upgrading it since it supported 1080 and that's as high as my TVs go. But I had picked up a Fire Stick 4K during a promo and decided to try it, since it had the improved voice remote with CEC. So I swapped out the V1 for the 4K, which works well.
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There are other issues...the Amazon Appstore doesn't work and while you can search for Prime Videos, you can't browse them. The app seems to have disappeared from all menus, although both of these apps are still showing up in "Manage Installed Apps".
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Anyone see this kind of behavior before? It seems to have been triggered by setting up the Fire Stick 4K on the same network and TV, then repurposing the V1 on a new TV on the same network.
ConnCarl said:
Anyone see this kind of behavior before? It seems to have been triggered by setting up the Fire Stick 4K on the same network and TV, then repurposing the V1 on a new TV on the same network.
Click to expand...
Click to collapse
The name is probably caused from your router.
Your picture looks like the old fireOS Launcher. I've updated all my FTVs to the latest prerooted rom from rbox months ago. On the old 5.0.5 OS I got lately errors with prime video not loading, prime music doesn't start at all, etc. It's to old, you have to update too, I guess
Sus_i said:
The name is probably caused from your router.
Your picture looks like the old fireOS Launcher. I've updated all my FTVs to the latest prerooted rom from rbox months ago. On the old 5.0.5 OS I got lately errors with prime video not loading, prime music doesn't start at all, etc. It's to old, you have to update too, I guess
Click to expand...
Click to collapse
Interesting. Wonder why it was fine until I replaced it and repurposed it?
I guess there's no compelling reason to tinker with it at the moment. When I have some time I'll probably install TWRP and flash rbox 5.2.7.0_r1, just to see what it looks like.
Thanks!
So I did eventually try a factory reset, no difference. But when my second-gen Fire Stick started doing the same thing (my Fire Stick 4K was still fine, though), I decided to change out my router. I could have just done a factory reset on the router, but I was having some connectivity problems at max range anyway so it was time for an upgrade. Fired up the new router and the problem is gone.
So for anyone else with this problem, try a factory reset on your router (or a new one) before spending too much time on the Fire Stick.

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