[Q] LG G3 McaFee issues big time - G3 Q&A, Help & Troubleshooting

Hi everyone
This is my first post here and a sad one at present.
i restored my G3 back to stock last night and all seemed to go well but now my phone says McaFee mobile security your device is locked and is asking for a pin to unlock it.
i don't have this pin and i don't have a clue how to get it, i purchased the phone as a used mobile and it was all good until i did the root back to stock because lollipop was causing some serious lag issues.
can anyone please help me with a way around this if possible
big thanks in advance

Contact the person who sold you the phone. He entered the PIN. McAfee thinks the phone is stolen now.
You can try flashing stock firmware (kdz) file with CSE flash. It could help
http://forum.xda-developers.com/showthread.php?t=2785089

DelBoy said:
Contact the person who sold you the phone. He entered the PIN. McAfee thinks the phone is stolen now.
You can try flashing stock firmware (kdz) file with CSE flash. It could help
http://forum.xda-developers.com/showthread.php?t=2785089
Click to expand...
Click to collapse
Thanks for the reply
I contacted the seller and it seems the phone is infact 3rd hand if not more and basically he does not have the pin
i did the firmware flash and thats why I'm in the pickle now as the phone knows its been factory reset and MacaFee kicks in for security, the sellers not interested as he sold me the phone working which it was but lollipop was just killing the phone when i updated it and after trying to get back to kitkat I'm in brick land

If anyone else has a suggestion or can help then please do get in touch if possible
Thank you

In fact the previous owner set up an account here: McAffee Mobile Security.
Contact someone there and explain your situation.

I will contact McAfee for sure and see if they can help me but I do believe the answer I will receive will be can't help and I come to this conclusion through general security measure because I'm pretty sure anyone could steel a phone and call them up asking for the unlock code but let's see what they say.
If anyone has had this happen and have found a way around the issue please do send me a private message if you don't wish to publish it as I am stuck big time at present
Cheers

I have just got off the phone with McAfee customer support here in the UK and well to be blunt I'm up that creek without a paddle
Nothing they can do for me because even though the software licence is valid and I have the original owners email address that confirms this because I don't have a prof of purchase for the phone like a receipt or mobile number for the original owner they can not help me I'm anyway
All they said I can do is to keep emailing the owner with this email address and hope for a reply and if I get one enter the pin and it will unlock
So people be very careful if you don't have the pin for your phone as it looks like I have just lost £240 and now have a brick to look at
Again if any of you wonderfully cleaver people know of a fix please do help me out if possible
Thanks
Joe

talk2joe said:
I have just got off the phone with McAfee customer support here in the UK and well to be blunt I'm up that creek without a paddle
Nothing they can do for me because even though the software licence is valid and I have the original owners email address that confirms this because I don't have a prof of purchase for the phone like a receipt or mobile number for the original owner they can not help me I'm anyway
All they said I can do is to keep emailing the owner with this email address and hope for a reply and if I get one enter the pin and it will unlock
So people be very careful if you don't have the pin for your phone as it looks like I have just lost £240 and now have a brick to look at
Again if any of you wonderfully cleaver people know of a fix please do help me out if possible
Thanks
Joe
Click to expand...
Click to collapse
have you tried any diff roms or cyanogen mod? maybe a diff software wont have the mcafee on like cyanogen mod

No I haven't tried to put any other software on because I can no longer access download mode as the McAfee has a kill switch and won't let me do anything from what I can see.
All I can do it switch on my device I can't even get into setting properly because the McAfee block kicks in to quickly and I've tried probably 20 odd times
If anyone can explain a way for me to flash another operating system onto my handset please get in touch as I will try anything rather than have a dead phone and e out of pocket
Cheers

Take it some private repair shop. They will solve your issue.

DelBoy said:
Take it some private repair shop. They will solve your issue.
Click to expand...
Click to collapse
If i can not get around this fix i will defo take it to a shop as you mentioned and try my luck.
but i have some news
i have managed to get into the phone and it allows me to gain access without lock down but no sim installed yet.
i followed the steps from an earlier thread on how to get to buddy lock code and gain access to Macafee software but i do not see or can not figure out how to enter a buddy number as suggested in the last part of the solution
anyone know how to enter a buddy number please
cheers

Bump up just for those who might have missed this thread
Anyone know how I add buddy number please
Cheers

open the apk. on top , on the right there are like three dots. settings, scroll down to find device-buddy list.
under settings you can also see subscription info. there you can find the email of the person who set up the apk.

Well just wanted to say thanks to everyones help who replied or sent me a ptivate message
My phone is back and working well and i now have a new password for mcafee
Took some time and my device went through a few stalls n freezing trips but after being persistant i got around the issues.
Cheers to all

talk2joe said:
Well just wanted to say thanks to everyones help who replied or sent me a ptivate message
My phone is back and working well and i now have a new password for mcafee
Took some time and my device went through a few stalls n freezing trips but after being persistant i got around the issues.
Cheers to all
Click to expand...
Click to collapse
how were you able to enter the buddy code?

i have the same problem..i cant access my lg g3 because of mcafee.. i dont know the pincode.. im the 3rd owner of the phone and i dont know how to contact the first person who bought this.. im begging you guys please help me

cass10 said:
i have the same problem..i cant access my lg g3 because of mcafee.. i dont know the pincode.. im the 3rd owner of the phone and i dont know how to contact the first person who bought this.. im begging you guys please help me
Click to expand...
Click to collapse
Deleted

here is the method :https://forum.xda-developers.com/lg...are-method-t3534946/post70470494#post70470494

Related

[Q] Unlocking found SIII with no password, pin, google acct info etc. possible

Hello all,
Today I found a sIII. I'm trying to figure out how to get into the locked phone (swipe style password). I have no password, pin, or google account information.
Ideally I'd like to unlock the phone and retain the current information so that I can track down the owner. (I don't know why anyone puts passwords on their phones as it's impossible to track down the owner!!) I'm aware of the "bug" that allows you to get into the emergency contact section etc., but I'm not sure that works when the phone does not have service as it says something about service currently unavailable.
If I can't get into it and retain the current info, will a hard reset allow me to bypass the password? Maybe rooting the phone?
Any advice is appreciated.
nnamssorxela said:
Hello all,
Today I found a sIII. I'm trying to figure out how to get into the locked phone (swipe style password). I have no password, pin, or google account information.
Ideally I'd like to unlock the phone and retain the current information so that I can track down the owner. (I don't know why anyone puts passwords on their phones as it's impossible to track down the owner!!) I'm aware of the "bug" that allows you to get into the emergency contact section etc., but I'm not sure that works when the phone does not have service as it says something about service currently unavailable.
If I can't get into it and retain the current info, will a hard reset allow me to bypass the password? Maybe rooting the phone?
Any advice is appreciated.
Click to expand...
Click to collapse
I say you see what provider the phone is for. call the provider and tell them that you found a device. if its a cdma give them the ESN and they should be able to tell the owner of the phone that it has been found. i think that is what you should do.
Get into download more and factory reset is worth a try but if you look hard enough. Or you tubes there's ways to do it I saw a video about that on YouTube the other day but I didn't bother looking at the video.
Sent from my SPH-L710 using XDA Premium App
I don't know how to get pass the lock screen.
However afrer hard reset, although the data will be wiped, u can dial
##786# 》 View 》 mobile number.
For sprint phones, unless u activate this phone on a different account, previous number is stored.
Good luck
Sent from my SPH-L710 using Tapatalk 2
Just take it to a sprint store if its a sprint phone.
Not saying you are because i don't know anythong about you. But even though you said you want to track down the owner. Asking how to get around security measures on a phone makes the thought of keeping it or selling it for $$ pop in my head. Again no offense.
Sent from a planet far far away.
Thanks for the info guys. I know it sounds a little shady, but if I was really trying to keep it I'd say; "LOL forgot my password, pin, and google info hehe I'm a silly gurl plz help!" Problem is I found it on a mountain and I'm out of town and there is no service for me to answer any calls it receives. by the time I drive back down to get service, I'll be too far to turn back to return it.
I'm trying to do the right thing, but if it's going to be next to impossible it might just be a lost cause.
If there was no password on it, it would take me a couple minuted to track down an email or phone number I could track this guy/girl down with, unfortunately, if this is not the case it I might hold onto it.
You're trying too hard to be a good samaritan. This is simple. If it is a Sprint/Verizon/AT&T/TMobile phone, stop by the nearest Sprint/Verizon/AT&T/TMobile store and just simply drop it off saying i found this phone and want it to get back to it's owner. The employees know how to look up the details via ESN and or IMEI and get in touch with the account holder. It is that simple.
All this asking for how to bypass the PIN or lock code is irrelevant....unless you have personal designs on the phone yourself.
nnamssorxela said:
Thanks for the info guys. I know it sounds a little shady, but if I was really trying to keep it I'd say; "LOL forgot my password, pin, and google info hehe I'm a silly gurl plz help!" Problem is I found it on a mountain and I'm out of town and there is no service for me to answer any calls it receives. by the time I drive back down to get service, I'll be too far to turn back to return it.
I'm trying to do the right thing, but if it's going to be next to impossible it might just be a lost cause.
If there was no password on it, it would take me a couple minuted to track down an email or phone number I could track this guy/girl down with, unfortunately, if this is not the case it I might hold onto it.
Click to expand...
Click to collapse
It doesn't have to be the store nearest to where you found the phone. It could be any store. They all have the same computers. And can ship phones.
Sent from a planet far far away.
Please read forum rules before posting
Questions and help issues go in Q&A
Thread moved
Thank you for your cooperation
Friendly Neighborhood Moderator

[Q] HELP Required

HI Team,
I am very impressed by you work here.
I am unfortunately not a tech geek and I don't have much idea about phones troubleshooting. I need you all to try your best to help me.
I have a Xperia S Lt26i.It is already rooted as my brother who previously used it rooted it. The name of the root group is Tux Kernel (I see this when the phone restarts.)
Just two days ago my cousin was playing with the phone and he pressed the wrong pattern code for more than 20 times. My phone is not connected to 4g or wifi. I am unable to answer the secret question. I have my gmail configured on the device but it doesn't give access even though I enter the correct username and password. My brothers gmail was configured on it at the time of purchase(FYI)
No whatever I try it doesn't help me. If I connect the device to my PC. Sony Companion center doesn't recognize it. I have some very important notes on my phone under notes and I will be sacked from my job if I miss those notes. I am only the bread earner for my family.
I just want help to recover the notes on my device. Please let me know in detail the steps while you answer it will be of great help.
Forgot to inform you people that my usb debugging option is also disabled on my phone.
I am even ready to pay for this service as this group is my only hope after 16 hours of internet search.
GOD bless you please help me resolve my problem.
bhuvanesh99 said:
HI Team,
I am very impressed by you work here.
I am unfortunately not a tech geek and I don't have much idea about phones troubleshooting. I need you all to try your best to help me.
I have a Xperia S Lt26i.It is already rooted as my brother who previously used it rooted it. The name of the root group is Tux Kernel (I see this when the phone restarts.)
Just two days ago my cousin was playing with the phone and he pressed the wrong pattern code for more than 20 times. My phone is not connected to 4g or wifi. I am unable to answer the secret question. I have my gmail configured on the device but it doesn't give access even though I enter the correct username and password. My brothers gmail was configured on it at the time of purchase(FYI)
No whatever I try it doesn't help me. If I connect the device to my PC. Sony Companion center doesn't recognize it. I have some very important notes on my phone under notes and I will be sacked from my job if I miss those notes. I am only the bread earner for my family.
I just want help to recover the notes on my device. Please let me know in detail the steps while you answer it will be of great help.
Forgot to inform you people that my usb debugging option is also disabled on my phone.
I am even ready to pay for this service as this group is my only hope after 16 hours of internet search.
GOD bless you please help me resolve my problem.
Click to expand...
Click to collapse
i'm sorry i'm too not tech geek..but i'm willing to help solve your problem..is your phone can turn on??
bhuvanesh99 said:
HI Team,
I am very impressed by you work here.
I am unfortunately not a tech geek and I don't have much idea about phones troubleshooting. I need you all to try your best to help me.
I have a Xperia S Lt26i.It is already rooted as my brother who previously used it rooted it. The name of the root group is Tux Kernel (I see this when the phone restarts.)
Just two days ago my cousin was playing with the phone and he pressed the wrong pattern code for more than 20 times.......
Click to expand...
Click to collapse
Did You try the method mentioned here?
ceriqdesign said:
i'm sorry i'm too not tech geek..but i'm willing to help solve your problem..is your phone can turn on??
Click to expand...
Click to collapse
Yes my phone is powered on and I am able to receive call but I am not able to use the phone as it is locked out due to multiple pattern attempts.
Mirhawk said:
Did You try the method mentioned here?
Click to expand...
Click to collapse
Yes I have tried those steps. That steps are for phones which are originally having the sony software. However, I have a rooted phone and it never gets detected if I connect to sony PC companion.
bhuvanesh99 said:
Yes my phone is powered on and I am able to receive call but I am not able to use the phone as it is locked out due to multiple pattern attempts.
Click to expand...
Click to collapse
If You are able to receive calls, are You not able to access the phone while being in call? This might be worth a try!
bhuvanesh99 said:
Yes I have tried those steps. That steps are for phones which are originally having the sony software. However, I have a rooted phone and it never gets detected if I connect to sony PC companion.
Click to expand...
Click to collapse
Ah Sorry! My Bad! Should have read that!
Mirhawk said:
If You are able to receive calls, are You not able to access the phone while being in call? This might be worth a try!
Ah Sorry! My Bad! Should have read that!
Click to expand...
Click to collapse
++++++++++++++++++++++++++++++++++++++
I have tried already when my phone is on a call trying to access the phone is impossible. Its just showing me the lock screen.
bhuvanesh99 said:
++++++++++++++++++++++++++++++++++++++
I have tried already when my phone is on a call trying to access the phone is impossible. Its just showing me the lock screen.
Click to expand...
Click to collapse
why dont u try fresh install thru flash tool

another frp question????

i figured here would be a better place to ask since no dedicated stylo 2 threads
As u all may know i get phones whole sale and from police auctions and junk
i got a stylo 2 straight talk frp locked clean imei ive tried every method known to man i can think of
i cant type when i get to the policy statements cant long press home on switch back none of the tools work ive evenn tried
real term with the creg and it fails
if i discont wifi at the right time i can kinda continue with setup but again no copy paste no assist no keyboard once im in the chrome
any one got any ideas what i might try
as of rite now i dont know if its a frp block i also have no dl mode just standard reboot when vol up and usb
TheMadScientist420 said:
i figured here would be a better place to ask since no dedicated stylo 2 threads
As u all may know i get phones whole sale and from police auctions and junk
i got a stylo 2 straight talk frp locked clean imei ive tried every method known to man i can think of
i cant type when i get to the policy statements cant long press home on switch back none of the tools work ive evenn tried
real term with the creg and it fails
if i discont wifi at the right time i can kinda continue with setup but again no copy paste no assist no keyboard once im in the chrome
any one got any ideas what i might try
as of rite now i dont know if its a frp block i also have no dl mode just standard reboot when vol up and usb
Click to expand...
Click to collapse
This may help.......https://youtu.be/cEOwMyWU-3o
stinka318 said:
This may help.......https://youtu.be/cEOwMyWU-3o
Click to expand...
Click to collapse
thanks for your response
that one doesn't work either
touch assist when I press home it says complete setup and long press just disappears
I think LG finally blocked all methods of bypass
TheMadScientist420 said:
thanks for your response
that one doesn't work either
touch assist when I press home it says complete setup and long press just disappears
I think LG finally blocked all methods of bypass
Click to expand...
Click to collapse
I have a g4 that I actually blocked myself by accident and was able to get back with using a number of different ways mixed together i found not one specific thing worked it is a trial and error.......good luck with it.
stinka318 said:
I have a g4 that I actually blocked myself by accident and was able to get back with using a number of different ways mixed together i found not one specific thing worked it is a trial and error.......good luck with it.
Click to expand...
Click to collapse
It does suck i get these phones some are locked and blacklisted but i have proper paper work to take to orig carriers and unblacklist but frickin google wont help even if i am the new proper legal owner by law. Either way if not a great parts phone
TheMadScientist420 said:
It does suck i get these phones some are locked and blacklisted but i have proper paper work to take to orig carriers and unblacklist but frickin google wont help even if i am the new proper legal owner by law. Either way if not a great parts phone
Click to expand...
Click to collapse
Look around for one that needs a new screen that is not blocked or locked and do a screen swap.......
stinka318 said:
Look around for one that needs a new screen that is not blocked or locked and do a screen swap.......
Click to expand...
Click to collapse
Prob whatll happen. My wife has a cricket stylo 2 put it up for hers just incase

December 26 2017 update LS992ZVE

I just received a new update on G5 sprint to upgrade to LS992ZVE_5. Will it relock my sim card
kleinkel said:
I just received a new update on G5 sprint to upgrade to LS992ZVE_5. Will it relock my sim card
Click to expand...
Click to collapse
i want to know the same, if somebody update please tell us..
Stay safe and don't try.
i take the risk... and the result its... My phone still unlocked ... u can upgrade guys
PD: i unlock my phone with optopus box in past version
Did the update add any new feature
still unlocked!
NinjarD said:
i want to know the same, if somebody update please tell us..
Click to expand...
Click to collapse
I have updated to zve... my phone is still unlocked! :good:
Phone remains unlocked. Unfortunately, it wipes APN data and now I can't go in and edit APN. Anybody have any work arounds? I can't add an APN (no option) in the settings menu (settings - more - mobile networks - access point names) nor in the ##3282# menu with the MSL. It's been a huge pain and I'm currently trying to use this phone in Peru. It can make and receive calls/texts but will not access the internet without being able to add/edit APN's.
Hi, I just want to know can I downgrade ZVE update
Mortal Eternity said:
I have updated to zve... my phone is still unlocked! :good:
Click to expand...
Click to collapse
I have a problem.... I upgraded to zvc ..my phone got unlocked remotely but my facebook..twitter.instagram and whatsapp won't work well with mobile data.. How can I solve
didospike said:
Hi, I just want to know can I downgrade ZVE update
Click to expand...
Click to collapse
No
kleinkel said:
Did the update add any new feature
Click to expand...
Click to collapse
It's a security update, so no. If you guys want to keep your unlock, DON'T UPDATE.
dont update.. As i unlocked my phone from the hidden menu app but as i updated it got locked (and i can't seem to find any solution whosoever).. You cant go back and downgrade and you cant unlock it again with the hidden menu app..
But if anyone knows how to do it please i beg you i need help as it was my gift to my father and i fu..ed it up :crying:
Why,LG, why?
Gah this is so frustrating. I had my phone unlocked by sprint and am currently abroad, but had the wonderful combination of ideas to both update to ZVE and reset network settings. I've already been using this international sim for five months and everything was fine and dandy, but now I can't add an APN so I can't connect to the internet (the apn settings are greyed out) - I even spoke to Sprint for 3 hours and they concluded there's nothing they can do. I'm thinking there's one of three things to be done: change the APN by some "hack" like a dialer code or ADB, revert to previous firmware, or connect to the internet somehow without an APN.
Does anyone know how to do either of three things? Please help.
Update: I called LG and Sprint for a combined total of about 5 hours. LG confirmed that indeed with ZVE they disabled manual changing of APNs (due to "security") and they don't even have a special code or anything to fix that. They said I should ask Sprint to maybe push an ota apn for the international carrier but they said they can't do that. The LG guy said that he would add a ticket (they can't even talk to anyone higher up) to tell the dev team to add an option again to change APNs but I don't know how likely that'll be. It's just super frustrating that LG pushed an update to break international data and now says they can't do anything about it. Reminds me of my bootlooped Nexus 5x that they said they couldn't do anything about. Smh lg, smh.
BuntzenB said:
Gah this is so frustrating. I had my phone unlocked by sprint and am currently abroad, but had the wonderful combination of ideas to both update to ZVE and reset network settings. I've already been using this international sim for five months and everything was fine and dandy, but now I can't add an APN so I can't connect to the internet (the apn settings are greyed out) - I even spoke to Sprint for 3 hours and they concluded there's nothing they can do. I'm thinking there's one of three things to be done: change the APN by some "hack" like a dialer code or ADB, revert to previous firmware, or connect to the internet somehow without an APN.
Does anyone know how to do either of three things? Please help.
Update: I called LG and Sprint for a combined total of about 5 hours. LG confirmed that indeed with ZVE they disabled manual changing of APNs (due to "security") and they don't even have a special code or anything to fix that. They said I should ask Sprint to maybe push an ota apn for the international carrier but they said they can't do that. The LG guy said that he would add a ticket (they can't even talk to anyone higher up) to tell the dev team to add an option again to change APNs but I don't know how likely that'll be. It's just super frustrating that LG pushed an update to break international data and now says they can't do anything about it. Reminds me of my bootlooped Nexus 5x that they said they couldn't do anything about. Smh lg, smh.
Click to expand...
Click to collapse
Welcome to my hell. I tried to warn the community in my comment about this exact issue. I spent weeks talking to Sprint and LG's useless "technical support." LG reps kept insisting that LG has nothing to do with software updates which is completely wrong and extremely ignorant of them to think that. Sprint advanced tech support even conferenced LG in on a call once that lasted about 45 minutes and the LG rep kept saying they don't have anything to do with the updates. Finally, we got him to agree that they did make the updates. But, even that was a waste of time. It wasn't until I wrote to LG through their website that I got several responses (mostly the same as before - walking you through how to change APN settings) but, finally in those conversations, I was able to get LG support to admit that they had a problem with ZVE and that they are the ones that broke it. The last response I got was that their developers are aware of the problem and are working to fix it. It probably won't be fixed until the next software update and they won't give me any timeline as to when that will be. It's been a couple of weeks since I last talked to LG. My advice is to do the same and file a bug error on their website. Calling in is a complete waste of time. They need more reports on this so that they know this is a big issue. You can't even go in with your MSL and change APN's. If they were really worried about security, they would at least allow the carriers to give you permission to modify the APN. Seems completely nonsensical to me.
Never update if you have an unlock. I've said this a hundred times... Maybe you can get on eBay and get a remote unlock.
somy body plz can you post this upgrade ?
kleinkel said:
I just received a new update on G5 sprint to upgrade to LS992ZVE_5. Will it relock my sim card
Click to expand...
Click to collapse
somebody plz can you post this upgrade ? mb it will help to recover some phones who has updated allready.
i think it stores on ota directory on your ls992
acidlenin said:
somebody plz can you post this upgrade ? mb it will help to recover some phones who has updated allready.
i think it stores on ota directory on your ls992
Click to expand...
Click to collapse
It stores in /cache which you can't get to without root. I didn't see how it would help anybody either.
Sympathy, empathy
kephaisrock said:
Welcome to my hell. I tried to warn the community in my comment about this exact issue. I spent weeks talking to Sprint and LG's useless "technical support." LG reps kept insisting that LG has nothing to do with software updates which is completely wrong and extremely ignorant of them to think that. Sprint advanced tech support even conferenced LG in on a call once that lasted about 45 minutes and the LG rep kept saying they don't have anything to do with the updates. Finally, we got him to agree that they did make the updates. But, even that was a waste of time. It wasn't until I wrote to LG through their website that I got several responses (mostly the same as before - walking you through how to change APN settings) but, finally in those conversations, I was able to get LG support to admit that they had a problem with ZVE and that they are the ones that broke it. The last response I got was that their developers are aware of the problem and are working to fix it. It probably won't be fixed until the next software update and they won't give me any timeline as to when that will be. It's been a couple of weeks since I last talked to LG. My advice is to do the same and file a bug error on their website. Calling in is a complete waste of time. They need more reports on this so that they know this is a big issue. You can't even go in with your MSL and change APN's. If they were really worried about security, they would at least allow the carriers to give you permission to modify the APN. Seems completely nonsensical to me.
Click to expand...
Click to collapse
How does one file a bug report? I looked and couldn't find it.
As to the reason I updated my phone, I'm very involved in security and need the newest security patches I can get. Also, I don't know/don't think a remote unlock will help, I think it is actually fully impossible to add an APN at this point... I even had sprint lock and unlock my phone...
BuntzenB said:
How does one file a bug report? I looked and couldn't find it.
As to the reason I updated my phone, I'm very involved in security and need the newest security patches I can get. Also, I don't know/don't think a remote unlock will help, I think it is actually fully impossible to add an APN at this point... I even had sprint lock and unlock my phone...
Click to expand...
Click to collapse
Sometimes you can't have your cake and eat it too. A bug report will get you nowhere. I've filed legitimate bug reports with solutions and didn't even get a reply. They did this on purpose and don't care if it effects you. They don't want you to use your device the way you want, they want you to use it the way they want.
I read this in other post
Idk this work
HiddenMenuCall
Google, download and install HiddenMenuCall_1.7.apk
Go to LTE Settings
Go to APN Settings
Set APN there and use "default,dun,fota" as APN Type
Restart phone
Done!

Nubia 5G refusing pattern lock and company cannot provide support as I am in the USA

I decided to set a new pattern lock for my Redmagic 5G last Saturday night and when I woke up the following morning I can't seem to remember the new pattern (Alcohol was a factor).
I have hard reset the phone but the pattern did not go away. I contacted the company and provided them with pictures, IMEI number and receipt for the phone and they simply said that they cannot provide technical support for me because I am in a country where they have been embargoed by (U.S.A.).
What to do? Please HELP ME!
Demetrix3 🤔 said:
I decided to set a new pattern lock for my Redmagic 5G last Saturday night and when I woke up the following morning I can't seem to remember the new pattern (Alcohol was a factor).
I have hard reset the phone but the pattern did not go away. I contacted the company and provided them with pictures, IMEI number and receipt for the phone and they simply said that they cannot provide technical support for me because I am in a country where they have been embargoed by (U.S.A.).
What to do? Please HELP ME!
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Not sure if you were able to solve your problem...but it seems like there are certain software you can download for windows to help open phones when you have lost or forgotten your pins or patterns. stuff like 4ukey on android. may be worth a shot to look into. I've never personally tried any myself but sounds like you might have to try something in that area to help you out. hope you find something.
enzone17 said:
Not sure if you were able to solve your problem...but it seems like there are certain software you can download for windows to help open phones when you have lost or forgotten your pins or patterns. stuff like 4ukey on android. may be worth a shot to look into. I've never personally tried any myself but sounds like you might have to try something in that area to help you out. hope you find something.
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Hi,
Thanks. I did try the 4ukey, it does not work. They basically have created a UI that just gives you the hard reset steps that I already knew and had done. It is not some magical trick to rid the phone of FRP LOCK. I honestly think they are a rip off.

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