(reposted from G1 SIM card does not allow connection thread)
When I went to bed on April 20th, my factory unlocked rooted HTC Desire CM7 (final) handset was working perfectly. When I woke up the following morning, I had "Emergency Calls Only" and "Your Sim Card Does Not Allow A Connection To This Network". While in this condition, I can sometimes get a 3g data connection and WiFi, GPS and the rest of the phone works well. The connection status bar shows 3-4 bars of signal strength for my service provider.
I have:
o Contacted my service provider (O2) and my IMEI is not blocked
o Tried every suggestion in every thread on the topic here and anywhere else Google sent me including toggling flight mode
o Tried the SIM in other phones - works perfectly
o Tried other SIMs in it - same error persists with another O2 SIM and a 3 SIM. The phone correctly identified that the 3 SIM was alien to it before going ahead to use it, showing that the phone IS mounting SIMs
o Rebooted.
o Factory reset.
o Removed battery for 1hr. Rebooted.
o Factory reset and re-installed a Sense Froyo Stock ROM
o Updated the Radio driver with 32.54.00.32U_5.14.05.17.zip
o At each stage tried combinations of disabled WiFi and 3g and auto-update
The nitty gritty from the *#*#4636#*#* Phone information screen contains the following (with 4 bars of signal):
IMEI: (correct code - matches the one behind the battery)
Phone Number: (my number - as defined by the SIM)
...
Location: LAC = unknown CID = unknown
Neighbouring CID = unknown
Roaming: Nor roaming
GSM service: Emergency calls only
GPRS service: Disconnected
Network type: unknown
...
Radio resets: 0
Data attempts: 0
Data successes: 0
GSM disconnect: ========DATA=======
State: DcInactiveState
disconnected with last try
at 5:38 PM
fail because Radio Not
Available
(everything else here is 0)
The preferred network type is "WCDMA preferred". Whatever I change it to, it sets itself back to that (ref bingley's solution http://forum.xda-developers.com/showthread.php?t=921812).
Turned off and on the radio a few times to try to make it see reason. No joy.
So - did I forget anything?
Can anyone help or offer any suggestions of something else I can try?
TIA for any thoughts anyone may have
Seems like you covered about all the bases. Funny, as it happened to me earlier this week. Exited a metro tunnel, had the same message. But a normal reboot fixed it.
Hope it's not a sign of things to come.
Thanks for the reply. I had no hint or warning that the phone was even thinking about considering doing this for me. No previous network issues beyond low signal ones. I've had the Desire since August 2010 and, up to this point, been loving it. Frankly - broken hearted right now :-(
Might try cleaning the contacts on the phone/sim with a little iso alcohol on a q-tip (cotton swab)
I'd try anything "outside the box"
But I'd guess the radio might be cooked. hardware wise.
While you're flashing, might as well flash your bootloader....
Any recommendations? I'm using the ClockwordMod recovery already. Really appreciating the input - any thoughts are better than silence!
As for the SIM card, I have put a brand new SIM into the phone - clean contacts, straight from a sealed packet - and put my SIM in an old SE handset I have so that at least my number is on air. The SIM works just fine. Someone suggested that I could put some tape on the back of the SIM card to improve contact, but I really think that something more fundamental is wrong here.
Update: My SIM does not work in any handset. The Desire will not connect to any network using any SIM (but shows a decent signal level).
The behaviour is as if both SIM and handset are barred. When I call my mobile number from a landline, instead of voicemail or "This user is not available right now" I get a UK "number unobtainable" or "disconnected" continuous tone back, like the number no longer exists.
O2 are claiming that both the SIM and the handset are damaged and that I need to visit one of their stores. I am feeling that something has gone wrong with their routing system for both my handset and my SIM.
Does anyone reading here have any definitive knowledge in this field that can help when I eventually do get my backside to the O2 shop?
Or does anyone have any theories?
The only thing I can think of, is that you reached a max number of transmissions.
But, I think that may be only from one of our moscow providers, and shouldnt apply to you. Basically, you do 100,000 transactions, and the sim card goes TU. But that was 3 yrs ago.
Sounds like your provider has things mucked up, especially if the sim doesnt work in any handset. I would suspect your IMEU is also blocked, but the local guy at the store doesn't know how to deal with it.
Flash it back to a stock ROM, and go raise cane at the providers store, and get a new handset.
The handset isn't from my ISP, so they are not going to replace it whatever happens. I would have to get out the HTC warranty (which should still be valid).
I can easily flash back a stock ROM - I have one all ready to roll on the SD. How about the root access - would I need to unroot it too?
When you flash back to a stock RUU ROM, is usually nulls the root access.
O mate, I have the exactly same problem! !!!!!!!!!!
Let me know if u got it fixed
I bit think it might be a virus from market.
—-- check what I post in CM's forum -----------
I'm not sure if this is the phone problem or ROM problem or SIM problem. Just post here to see anyone can help. Thanks in advance.
I've installed CM7 for over two weeks, with everything working great! But this morning, my phone showed a notification with "No SIM Card. Emergency calls only".
Well, here are what I tried to solve the problem:
1. I tried to open my phone, remove the battery and SIM card and cleaned it and insert again (i'm 120% sure it's in the right direction, it has worked fine for months!) didn't work.
2. I re-installed ROM and still "No SIM Card". btw, I tried to install Leedroid and CM7 again.
3. I reset the phone to factory setting and erased/format the SD card, which i saw somewhere online.
4.I checked the "Location & security" - "Set up SIM card lock" and found the box of "Lock SIM card (require PIN to use phone)" is ticked, I don't remember i did this! and I tried to input some PIN like 0000 or 1234. didn't work. I thought it might be the SIM card problem then, and emailed my phone carrier about the PIN. but I removed the SIM and rebooted the phone and re-checked the SIM card status, the "Lock SIM card" box was still there. Ok, I got really confused in here now.
my phone carrier replied to my email, telling me to try SIM card in other phone, if it requires PUK, they will give me PUK. (I will do that tmr) I'm thinking of trying some friend's SIM in my phone to see if the problem is in the phone hardware.
Did you try another SIM in your phone? In my case both the SIM and the Phone seem to be blocked/barred by O2 (my service provider).
Unlike in your case, my SIM is not seen as "no SIM" but as one not allowed to connect to the network. It has the same effect in other handsets and no SIM will allow my phone to connect to any network. Also, my phone does not have the "SIM lock" option ticked.
Next step will be to RUU the phone.
I intend to go to an O2 shop on Tuesday to see what they say there.
Next step will be to RUU the phone.
Click to expand...
Click to collapse
if you mind me erupted in this post, i wouldn't flash a rru rom since my feeling is not hardware related... if so wifi won't work at all neither sometimes 3g data.
have already use thetering?? already read that some provider close the connection if so.
I would try some other provider sim, some of them gives sim for free as prepaid.
this is just my feeling about
hope this help
Agreed - I wouldn't recommend RRU flashing unless about to claim on warranty / return the phone to the supplier. Since I have been advised by my service provider to take the phone to one of their shops I feel that it would be better to RRU first.
Yes, I have used tethering, but that is perfectly allowable in the UK and on my O2 unlimited data contract.
As I said earlier, I have tried other SIMs in my handset
iviarck said:
Agreed - I wouldn't recommend RRU flashing unless about to claim on warranty / return the phone to the supplier. Since I have been advised by my service provider to take the phone to one of their shops I feel that it would be better to RRU first.
Yes, I have used tethering, but that is perfectly allowable in the UK and on my O2 unlimited data contract.
As I said earlier, I have tried other SIMs in my handset
Click to expand...
Click to collapse
so what i have already expeienced about 3G data connectivity in my neighborought.
no data connection allowed, each time a went to wireless&network/mobil network uncheck and check to see if it was able to connect, it said fail... send mail to my provider... gives me answer they gonna see blabla...
it s only few days later that i learned that they were "fine tuning" their network for improvement... hope i did'nt flash radio rom or whtever things like this.
if i were in your shoes, i would wipe /data (place where the settings are store) and set the apn settings once more (i have read that you had made factory reset isn't it?) so anything would be lost.
hope this help
fragargon said:
no data connection allowed, each time a went to wireless&network/mobil network uncheck and check to see if it was able to connect, it said fail
Click to expand...
Click to collapse
My problem is a lack of connection for incoming / outgoing phone calls and SMS. Despite a decent signal level, I have the status "Emergency calls only" and when calling my number, I get a "Number Disconnected" or "Unobtainable" tone. This seems to indicate a phone with a barred IMEI. The SIM doesn't work in other handsets, indicating a barred SIM too.
fragargon said:
if i were in your shoes, i would wipe /data (place where the settings are store) and set the apn settings once more (i have read that you had made factory reset isn't it?) so anything would be lost.
Click to expand...
Click to collapse
I did do a reset / wipe. I made and Nandroid backup first, so when the test failed, I simply restored my settings from backup. The issues I have are not related to the APN settings, which I know inside out and can redefine (as I have done a few times) easily.
Thanks for the contribution to the thread
hi, still me
this really annoying, would suggest to cut the piece of cake or its phone related or it s provider related...
if from your mobile setting/about phone/phone identity... you should see 6 different information like :
model number + imei + iemei sv + de serial numb + phone number (not the one from provider) + imsi
you can also check your RIL through terminal with
Code:
su
getprop "gsm.version.ril-impl"
message => HTC-RIL 2.2.0028hmi (date)
THIS IS FOR MY CASE working with my radio (embedded i have not flash any RIL and would not advice to do)
only to check up if everything sound good with your phone... this smelt a provider related.
hope you can sort this
Here is my ril implementation code:
Code:
# getprop "gsm.version.ril-impl"
HTC-RIL 1.6.1062G (Apr 23 2010,17:35:06)
In the about screen, I get the following information:
model number: HTC Desire
imei: (my IMEI number - matches the one printed inside, behind the battery)
imei sv: O2
de serial numb: (not present in UK information)
phone number: (not the one from provider) - only the one from my provider shown
imsi: don't see this listed nor do I know what it is.
How is the cake cutting looking so far?
hi, so far smelt a sim card/provider problem
’International Mobile Subscriber Identity (IMSI) is a unique identifier provided by the sim card - allow gsm or umts identify the mobile user... and it's given by the sim card
have a look on this
Code:
International Mobile Subscriber Identity ( IMSI):
Each registered user is uniquely identified by its international mobile subscriber identity (IMSI). It is stored in the subscriber identity module (SIM) A mobile station can only be operated if a SIM with a valid IMSI is inserted into equipment with a valid IMEI.
There are following parts of an IMSI:
Mobile Country Code (MCC): 3 decimal places, internationally standardized.
Mobile Network Code (MNC): 2 decimal places, for unique identification of mobile network within the country.
Mobile Subscriber Identification Number (MSIN): Maximum 10 decimal places, identification number of the subscriber in the home mobile network.
more info on http://www.tutorialspoint.com/gsm/gsm_addressing.htm
so it s definitively a problem of sim card/provider...
hope this help you mate
edit: i got one and each mobile user with sim card should got one, it's a "secret" number associated with your "public" number which is known by everybody... your number call
Just to close the issue here and to offer up pointers for anyone with a similar problem, I now have some answers.
It turns out that on April 20th, my IMEI was blacklisted in error. According to O2 the bar was placed on the central database indicating that the action was taken by Vodafone. O2 have tried to lift the bar but the attempt was rejected because of the Vodafone flag.
Vodafone have never heard of my handset nor did they request any such blacklisting. They cannot lift the bar because the phone was never under their control and the number doesn't exist on their system. Their system will not allow them to handle numbers and IMEIs they don't have authority over.
This means that O2 are mistaken and that someone at O2 must have placed that entry in the barring database and then flagged it as Vodafone's work.
Just to make this quite clear - my phone is my own. Nobody says it was or has ever been stolen. Nobody has any track of a request to bar it. This is a freak accident or error, like none they have ever seen before.
So I am currently caught between the two service providers, each claiming it's the other's fault and neither able to fix the problem.
Next step - UK Ofcom.
... unless anybody out there knows of a way to make someone own up and correct this error? (no - I don't want to re-program my IMEI number).
Hello,
Next week I'm traveling to different country so I'll change my phone number to new Sim, the Sim is a global but made from Belgium.
In Whatsapp plus there is an option to change the number, but I checked the if the app will work with the second number without using this option ant it works very well-I received messages that sent to my first Sim in the app while Sim number 2 was in the phone.
Would it work the same way when I'll be traveling?
Sincerely,
DoriGuy said:
Hello,
Next week I'm traveling to different country so I'll change my phone number to new Sim, the Sim is a global but made from Belgium.
In Whatsapp plus there is an option to change the number, but I checked the if the app will work with the second number without using this option ant it works very well-I received messages that sent to my first Sim in the app while Sim number 2 was in the phone.
Would it work the same way when I'll be traveling?
Sincerely,
Click to expand...
Click to collapse
SIM is not used for WhatsApp to work - it is only used to validate your installation ONCE only. After that WhatsApp just uses any Internet connection you have available - Wifi or any other via any SIM Card in the device. You can also pull out the original SIM and use it elsewhere for plain telephony.
Thank you very much tobbbie.
I forgot to write it but it was also one my checks that I did.
Hi, my sister bought a used phone off eBay. When she got the phone it needed a Nano Sim and she converted her standard sized sim into a Nano Sim with the help of T-Mobile and installed the sim card. Everything went well until her husband went to buy a Galaxy S6 used off of someone on Craigslist and he took her Nano Sim out and put it in that S6 to test the phone. But when he put that Nano Sim back into the HTC One M9 the phone stopped working and says "Limited Service." The phone shows the phone number on the sim correctly and all the contacts stored on there show up but there is "Limited Service." Manually trying to select the service provider says "Your sim card is not authorized on this network." But taking the sim card out of the HTC One M9 and testing them in a Lumia 950XL, and Galaxy S6 it works perfectly fine with data and calls. Also testing the working sim cards from the Lumia 950XL and Galaxy S6 on the HTC One M9 results in the same "Limited Service" notification on the phone.
Things I have tried:
1. Putting tape in the sim card tray to increase the height of the sim card so the pins make good contact
2. Setting the APN manually or manually selecting the network
3. Testing the sim card on another phone
4. Testing working sim cards from other phones on the HTC One M9
5. Re-flashing the official 6.0 update from HTC - RUU_HIMA_UL_M60_SENSE70_TMUS_MR_TMOUS_3.39.531.7
6. Turning Airplane Mode on and turning it off to attempt to get the phone to connect back to the network
7. Disabling all other wireless services i.e. Bluetooth, Wi-Fi, etc...
8. Removing the sim card and turning the phone off and waiting 5 minutes, putting the sim card back into the phone and powering the phone on
9. Removing the sim card and turning the phone off and waiting 5 minutes, and then turn the phone back on and then inserting the sim card
10. Booting into the phones modes and wiping all data and cache and restarting the phone
Pretty much I am at a dead end here with this phone. It seems to be a re-occurring theme with the HTC One phones where you end up with the "Limited Service" notification. Long hours of Google research yielded that there were problems with the HTC One M7 & M8 having the same notification issues. I was going to attempt to unlock the bootloader in order to flash custom roms onto the M9 but HTCDEV's website has a broken registration button that is linked to an HTML anchor (#) and submits no data from the form into their database so you can actually register. Attempting to use the WayBackMachine to see what that button was linked to yielded no help at all as it was still linked to the # anchor and pointed nowhere. As in HTML the # anchor just makes the page jump all the way back up and submits no form data into their database for registration. In this case it just jumps to the top of the page and erases all data filled in the registration form.
So pretty much I've exhausted all my resources and the only answer is to get access to HTCDev's website to unlock the bootloader but the registration process is broken for quite sometime now. I suspect the problem is either with the latest update or broken hardware but cannot confirm as I can't install any custom roms to test the hardware. The only other option right now is to take the phone apart and see if there is any loose parts or damage inside the phone but I don't have the correct torque tools to remove the screws.
Any help appreciated.
I can almost guarantee that the phone is on the blacklist and your sister has become a victim of insurance fraud.
Double check with the carrier and if it is blacklisted hand it in to the police with the name and address of the person that sold you it and explain your situation and that the seller might have committed fraud.
Beamed in by telepathy.
hi please can someone help. i have always had iphones, but really like the sony z5 premium, so i brought one off gumtree. my friend advised me to do a checkmend report, which comes up all clear, the guy had the original box and everything.
he told me was on ee so i picked up a sim from pound shop until i got it unlocked. when i put my sim in it comes up with perso lock - no service enter pin to unlock..
the guy assured me was working fine on ee for him, so he called their customer service. i heard the ee guy on loudspeaker said it was fine all PAYG sims where sold unactivated he took the imei number (and said was registered on their network) and the phone number of the sim and said would automatically unlock in half hour. So all seemed genuine, 2 hours later no change so went to ee shop. the guy had not heard of perso lock and said it wasn't true that their sims need to be activated, he tried their sim and same thing. i have tried vodafone, o2 and 3 sims - all say same thing. i don't know what else i can do.
there are also a few weird thing about the phone -
when i factory reset it defaults to italian language - which i don't think is a problem using in uk - unless of course its locked to an italian network (but how would ee have the imei registered on their network?) ...
its stuck on android 5.1 - i download the 6 update through phone software update - it restarts and says unable to install.
simlock seems to be unlocked - although it clearly isn't..
unable to set an apn - access point name settings are not available for this user (even though i am the only account on the phone)
sorry for the long post but this is driving me mad. thanks for any help x
hello test *#*#7378423#*#* < service info < SIM lock and look full 0 if no simlock it ok ? and return to service info < configuration rooting status : bootloader unlock allowed yes ? what your model single E6853 or double E6883 and E6833 ?
Hey all,
This may or may not be ROM specific, but I just switched carriers and for the time that my number was being ported, I had both my old SIM card (Net10 on AT&T towers) and my new SIM card (T-Mobile) in the phone. During that crossover time, everything worked fine. In the SIM settings page, the carrier for each SIM and the associated phone number appeared correctly. However, once I removed my old SIM (phone was powered down any time I changed SIMs) the phone still functions fine for calls, texts, and data, but it no longer recognizes the SIM carrier or phone number.
This is made worse, as the carrier has an app that checks the SIM card before running, now, the app just shows "We do not recognize your SIM card".
I also noticed that carrier specific dialer codes no longer function. For example, if you dial #264# you should be presented with the status of T-Mobiles "Binge On" feature, but now it just does nothing once I hit call.
I have tried swapping the SIM between slot 1 and slot 2, I have also tried rebooting numerous times, all to no avail. I'd really prefer to not have to switch ROMs, but if that ends up being the solution, I guess I'll do it.
Any help would be appricated.
Thanks,
Austin
saleenman95 said:
Hey all,
This may or may not be ROM specific, but I just switched carriers and for the time that my number was being ported, I had both my old SIM card (Net10 on AT&T towers) and my new SIM card (T-Mobile) in the phone. During that crossover time, everything worked fine. In the SIM settings page, the carrier for each SIM and the associated phone number appeared correctly. However, once I removed my old SIM (phone was powered down any time I changed SIMs) the phone still functions fine for calls, texts, and data, but it no longer recognizes the SIM carrier or phone number.
This is made worse, as the carrier has an app that checks the SIM card before running, now, the app just shows "We do not recognize your SIM card".
I also noticed that carrier specific dialer codes no longer function. For example, if you dial #264# you should be presented with the status of T-Mobiles "Binge On" feature, but now it just does nothing once I hit call.
I have tried swapping the SIM between slot 1 and slot 2, I have also tried rebooting numerous times, all to no avail. I'd really prefer to not have to switch ROMs, but if that ends up being the solution, I guess I'll do it.
Any help would be appricated.
Thanks,
Austin
Click to expand...
Click to collapse
What does your Settings>About Phone>Sim Status show?
There are some apps (root+Xposed required) which edit the number in the sim. You can also input a number if it is blank in the sim.
Failing this, you may have to approach your service provider.
tnsmani said:
What does your Settings>About Phone>Sim Status show?
There are some apps (root+Xposed required) which edit the number in the sim. You can also input a number if it is blank in the sim.
Failing this, you may have to approach your service provider.
Click to expand...
Click to collapse
The Phone Number row shows as Unknown in there as well. However, if I insert my old sim in the other sim slot it then shows my correct phone number.
So the number is there in the sim, but for some reason is only read if I have both sims in.