Dual Network manager stuck on 2G - Desire 820 Q&A, Help & Troubleshooting

I've got the HTC Desire 820t. The "Dual network manager" does not let me choose 3G for any of my SIMS. The option is greyed out. When I try the *#*4636#*#* option, I see Preferred network type is set to GSM Only. If i change it to GSM/WCDMA/LTE Auto then i can connect to 3G, but after a reboot it goes back to GSM only.
Any ideas on how to make this stick after a reboot?

did u manage to solve the problem ??

I also face the same issue with my 820u. Even if I try the *#*4636#*#* option, I can set the Preferred network type for SIM 1 only. If i wish to get 3G Data on SIM 2, I have to disable SIM 1 and then try the *#*4636#*#* option. When SIM 2 is connected to 3G data if I am enabling SIM 1, then both the networks automatically goes to GSM. l heard that many are facing this issue and feel that there is some software bug in the phone. Meanwhile, what is the Software number of your phone?

not able to access 3G network
Im also facing same problem in my 820 dual sim
So if anyone is having any solution please let me know
---------- Post added at 01:54 PM ---------- Previous post was at 01:36 PM ----------
Please help me out to use*#*4636#*#* option

3G Connection Problem
I have streng problem. I can able to use 3G in India but when I am using 3G unable SIM out of India, I am not able to use 3G. The option to choose 2G/3G/LTE/Auto is disable.
But when I close SIM2 and use secret menu by *#*#4636#*#*, I can choose from GSM only to Auto mode and able to use 3G.
I also talk to HTC India customer care. They also doesn't know the issue.
But I am dam sure that there should be some BUG in their software.
Anyway, if anybody found any solution please post it here.

3G Problem solved
Recently HTC send software updates. The new software no is 1.22.720.1
This updates solved the 3G connection problem. Please check.
Regards

hello i have the same problem for my htc d 820mu there not a solution​

Solved
I just add Access point Names manually for my network I just copy it form another device.. very simple.. And I hope it's work with you
here is what I did:
And here is my device information:

thank you my friend it not work
Sent from my HTC D820mu using XDA Free mobile app

NJOUBA77 said:
thank you my friend it not work
Sent from my HTC D820mu using XDA Free mobile app
Click to expand...
Click to collapse
Have you tried to call your provider support or ask them for help ?

data sim prefer 1 and prefered network is gsm/cdma.......all problems solved

Related

[Q] Mobile Network not working htc wildfire s after rooting

Hi,
I rooted my htc wildfire s and installed JxMatteo - ROM - V1.1
http://forum.xda-developers.com/showthread.php?p=21255022&mode=linear#post21255022
now my mobile network is not working. after restarting my mobile the icon will be shown suddenly range will gone and icon disappears , not connecting, i restarted phone, factory reset, again installed the rom issue remains same.
Please give me one solution for that
Might be the rom. Try going back to stock.
sent from my android powered. tank using xda premium B-)
issue remains
stock restored issue remains. do u have any suggestions?
APN
You may have lost/wiped your APN when you did the root. Check under your network settings for mobile network and then look for apn or access point names. You should have one or more APN options, if you don't, then you may need to manually enter yours.
APNs vary based on your carrier, so you'll need to either contact them or look them up on the internet. I'd be happy to help search if you tell me your provider.
goodstarbuck said:
You may have lost/wiped your APN when you did the root. Check under your network settings for mobile network and then look for apn or access point names. You should have one or more APN options, if you don't, then you may need to manually enter yours.
APNs vary based on your carrier, so you'll need to either contact them or look them up on the internet. I'd be happy to help search if you tell me your provider.
Click to expand...
Click to collapse
My network provider is TATA DOCOMO. Actually what happens is if i try to connect , suddenly range disconnect after 2 or 3 seconds range will come.
Again i will do restart or airplane mode , first time range will be shown suddenly range disconnect. strange problem. i dont know whats the problem. i dont know how to explain. i checked the APN it is fine. Is there any problem in my RADIO?
With Reliance CDMA the problem was an unregistered MEID. Are you on CDMA or GSM. Tata are known to be the toughest on security, so must be some setting which got hit for six.
sgiitk said:
With Reliance CDMA the problem was an unregistered MEID. Are you on CDMA or GSM. Tata are known to be the toughest on security, so must be some setting which got hit for six.
Click to expand...
Click to collapse
Mine is GSM
abhilashtv said:
Mine is GSM
Click to expand...
Click to collapse
SAme prob here bro ... tried custom roms and all kitchen stuffs it remains. even i am a TATA DOCOMO user.. india mumbai..
I am also TATA DOCOMO User. if i try with different sim it works. if try to connect the 3g symbol will shown suddenly range gone.. what to do? i am really fed up
now what?
same problem here
Im reading this link below: might be relevant
http://forum.xda-developers.com/showthread.php?t=1433675

[Q] help!3G connectivity has gone from my phone

my phone can not connect to 3G networks in most of our city, while it used to work just fine in these same places. at first i thought there must be something wrong with the carrier's base stations. but today i tested my SIM card on another LU6200(Korean version of Nitro HD) and it works perfectly both on 3G and 2g networks on that phone. but when i put it back into my phone, it can only get 2G signal. if i set the Preferred Network Type to WCDMA ONLY, it got no signal with just a cross on the signal bar. i have to put it back into GSM ONLY mode to receive signal.if i go out, i can get partial 3G connectivity here and there, but not consistently. sometimes even if i have full 3G bar signals on the status bar, i can not make calls or connect to the internet.i've got this problem probably after i tried to forcibly go into the Phone Info menu.i got repetitive " the process com.android.phone has stopped unexpectedly" promps , and i just ignored it and tried again. now ,2 options are missing from the menu, LTE/WCDMA/GSM and LTE Global.in place of them, it's UNKNOWN. i already tried flashing KDZ package of no avail. Does this mean a hardware malfucntion or software glitch?Please help!Thank you in advance
No one can answer?
freefall12 said:
No one can answer?
Click to expand...
Click to collapse
Ask att store for a different sim card i had lte issues and new sim card helped try that
LG NITRO-N XDA APP
Well you do HAVE GSM only selected. THATS 2G(EDGE)
for 3G you would need to select WCDMA
hyelton said:
Well you do HAVE GSM only selected. THATS 2G(EDGE)
for 3G you would need to select WCDMA
Click to expand...
Click to collapse
^^^So true
LG NITRO-N XDA APP
no, if i select wcdma, i got no signal.it should be hardware problem

No service - HELP!

Hi Everyone.
Stock O2 ICS- rooted - bootloader unlocked
I've recently bought used HTC One V locked to O2. Problem is gsm service never worked for me.
WiFi, Bluetooth, GPS are fine but emergency call only.
I've tried different sim, 2 custom roms, hard reset and no lucky.
Under mobile network setting I cannot swap between WCDMA only - Auto - GSM only, it is sticked to WCDMA/GSM Auto only
When push *#*#4363#*#* Cannot change network mode too, WCDMA preferred fixed only, if going to radio band selection cannot choose any (Automatic, EURO Band etc) just got message "Set [automatic or any] Unsuccessful.
What is weird, When I turn mobile data on with correct APN for my provider (currently giffgaff) I have gprs running and can send and receive data, but with my other phones I had before my service has been alwaysfast as 3G and HSDPA, not "G" like now.
Please see below my screenshots, I've checked my mobile network with many apps and there is what I've found
Ok this may seem a very stupid question but it happened more than once. Are you using the little piece that covers the sim card? That has contacts in it, without it there is no signal
mr_nooby said:
Ok this may seem a very stupid question but it happened more than once. Are you using the little piece that covers the sim card? That has contacts in it, without it there is no signal
Click to expand...
Click to collapse
thanks, but no lucky
osstis said:
thanks, but no lucky
Click to expand...
Click to collapse
If you still have warranty, run a ruu so it goes back to stock, and take it to the HTC centre. If you are lucky they will recognize it as hardware problem and give you a new one. Remember to tell them it never worked, and if they ask about root or stuff, you don't know about it
No I don't have a warranty (it's second hand and a have no seller contact anymore), otherwise I would not asking here. Looking for somebody who solved this, if.

[Q] Htc desire hd A1919 3G Problem

I am using HTC DESIRE HD A1919. (Baseband version 12.65.60.29U_26.14.04.28_M) and (Kernel version 2.6.35.10-g931a37e [email protected] #1 Wed Nov 9 14:04:03 CST 2011). Recently 3G is launched in my country Pakistan but when my phone is not connecting to 3G. settings/about phone/Network/Mobile Network type always shows EDGE! I inserted my sim in a friend's phone in the same area and 3G was working fine. I went to Htc Sales and Service Store but they simply said they can't help! I have never rooted rooted my phone and done nothing with my phone except downloading apps from Google play! Can anyone tell how to solve this problem??? Please tell the solution in steps because i am unaware of android development and stuff like that!
No Hard...
faseeh said:
I am using HTC DESIRE HD A1919. (Baseband version 12.65.60.29U_26.14.04.28_M) and (Kernel version 2.6.35.10-g931a37e [email protected] #1 Wed Nov 9 14:04:03 CST 2011). Recently 3G is launched in my country Pakistan but when my phone is not connecting to 3G. settings/about phone/Network/Mobile Network type always shows EDGE! I inserted my sim in a friend's phone in the same area and 3G was working fine. I went to Htc Sales and Service Store but they simply said they can't help! I have never rooted rooted my phone and done nothing with my phone except downloading apps from Google play! Can anyone tell how to solve this problem??? Please tell the solution in steps because i am unaware of android development and stuff like that!
Click to expand...
Click to collapse
Open Dialer n Type: *#*#4636#*#*
Testing window will open up, Click on Phone Information > scroll down > Preferred Network(WCDMA Preffered by defect) > Choose WCDMA Only.
That's it.
htc desire hd 3g problem
dr.patron99 said:
Open Dialer n Type: *#*#4636#*#*
Testing window will open up, Click on Phone Information > scroll down > Preferred Network(WCDMA Preffered by defect) > Choose WCDMA Only.
That's it.
Click to expand...
Click to collapse
i don it but my phone go again in pereferd WCDMA what would i do pls
rohan khan said:
i don it but my phone go again in pereferd WCDMA what would i do pls
Click to expand...
Click to collapse
Did you get 3G while choosing WCDMA Only?
If Yes,means you have to do it manually everytime you reboot your device.
If No,means you don't have a 3G data plan.
If you reboot your device mean while it will again set to prefered WCDMA so everytime you need to do it manually. Just to remember if you're getting 3G even on prefered WCDMA then leave it as it is. I think it's an issue regarding weak carrier signal.
dr.patron99 said:
Did you get 3G while choosing WCDMA Only?
If Yes,means you have to do it manually everytime you reboot your device.
If No,means you don't have a 3G data plan.
If you reboot your device mean while it will again set to prefered WCDMA so everytime you need to do it manually. Just to remember if you're getting 3G even on prefered WCDMA then leave it as it is. I think it's an issue regarding weak carrier signal.
Click to expand...
Click to collapse
no i did'nt get 3g after WCDMA preferd but when i replace my sim to other set its working its so confusing
rohan khan said:
no i did'nt get 3g after WCDMA preferd but when i replace my sim to other set its working its so confusing
Click to expand...
Click to collapse
mine situation is exactly the same situation which is yours!
dr.patron99 said:
Did you get 3G while choosing WCDMA Only?
If Yes,means you have to do it manually everytime you reboot your device.
If No,means you don't have a 3G data plan.
If you reboot your device mean while it will again set to prefered WCDMA so everytime you need to do it manually. Just to remember if you're getting 3G even on prefered WCDMA then leave it as it is. I think it's an issue regarding weak carrier signal.
Click to expand...
Click to collapse
I have tried everything like this....but still no results! I guess this is a problem of build.prop! can anyone help in this regard?
faseeh said:
I have tried everything like this....but still no results! I guess this is a problem of build.prop! can anyone help in this regard?
Click to expand...
Click to collapse
Its not the build prop. Its how HTC designed the DHD.
The DHD isnt quadband, You can check the specs at gsm arena.
Some countries have thier 3g on a different band, so if you buy a DHD that doesnt scan for 3g on your countries band, you face the same problem.
I have being trying to fix this problem but got stuck along the way. Its very good to see that people also have the same problem. Maybe the devs would try something.
mickeyasamoah said:
Its not the build prop. Its how HTC designed the DHD.
The DHD isnt quadband, You can check the specs at gsm arena.
Some countries have thier 3g on a different band, so if you buy a DHD that doesnt scan for 3g on your countries band, you face the same problem.
I have being trying to fix this problem but got stuck along the way. Its very good to see that people also have the same problem. Maybe the devs would try something.
Click to expand...
Click to collapse
dear, did you get any sulution for 3g network on dhd?
rohan khan said:
dear, did you get any sulution for 3g network on dhd?
Click to expand...
Click to collapse
Nope..
Before i can try anything i have to put the device in diag mode which i have being able to, but the problem now is the device isnt showing up properly in QPST(a program for communicating directly to the qualcomm chip).
It detects the open port on windows but its unable to find the phone in the port.
If the phone doesnt show up in the port, changes cannot be done.
So thats the update.
If you have any idea, you could share
WCDMA
goto mobile network under settings, then select network mode, change it to GSM/WCDMA auto if it doesnt work then change it to WCDMA only.
It'll do the trick.

3G Not Working

Dear Fellows I'm in strange problem im using reliance network sim(doesnt matter what sim it is) in my phone and using 3G but it is working as 2G only i have checked everything in my phone and also frm service provider end everything is ok. When I'm using the same sim in the same location with the same settings in any other 3G capable phone 3G is working. Im not getting what is wrong if anybody knows how to deal with this prob kindly do the needfull!
yepnegiishere said:
Dear Fellows I'm in strange problem im using reliance network sim(doesnt matter what sim it is) in my phone and using 3G but it is working as 2G only i have checked everything in my phone and also frm service provider end everything is ok. When I'm using the same sim in the same location with the same settings in any other 3G capable phone 3G is working. Im not getting what is wrong if anybody knows how to deal with this prob kindly do the needfull!
Click to expand...
Click to collapse
I have the same problem! You could solve it?
1. This may be obvious but you do have the sim in sim one?
2. Go to settings / more / cellular networks ends make sure you don't have 2g only selected.
Sent from my ASUS_Z00ADA using Tapatalk
Just update to 2.19.40.22 fw update..it has 3G stability and 3G works fine after this update..if you have older version this problem will persist ..
Same problem in my ASUS ZenFone 2 laser 550kl model finally said that customer care service executors better to check in authorised asus customer service centres the problem may occured due software issue...
Still facing this issue on Airtel Network in India at many locations. The network switches between 3G, H and H+ and hardly pages open up. Also, there are call drops when network switches from 4G to 3G/2G and 3G to 2G.

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