Hi,
I've had this watch over a year now. Everything was working fine until probably last update or two. Now the watch just turns off randomly even when battery level is high. And sometimes it won't turn on unless its connected to the charging dock. I've tried deleted android wear, clearing cache, unpairing, factory resets, restarts. Nothing has worked, i've tried it close to 10 times now and just another factory reset this morning. Haven't been able to use the watch for like 2 months now. Its just a desk clock now. Please help.
Android Wear version - 1.3.0.2166028
Play Services = 7.8.99
Android OS = 5.1.1
is the watch actually shutting down like when you go into the screen and tell it to shut off or does it just go blank right away?
If the later then I hate to say it but it sounds like something inside the watch is broken. Perhaps a contact or solder point near or on the battery. Hard to say without sending it for service.
SirDigitalKnight said:
is the watch actually shutting down like when you go into the screen and tell it to shut off or does it just go blank right away?
If the later then I hate to say it but it sounds like something inside the watch is broken. Perhaps a contact or solder point near or on the battery. Hard to say without sending it for service.
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It just goes blank. No notification at all. It's been on for 20 percent now. But I am sure it will turn off again. Maybe it's because it gets hot. I dunno.
bustanut666 said:
Hi,
I've had this watch over a year now. Everything was working fine until probably last update or two. Now the watch just turns off randomly even when battery level is high. And sometimes it won't turn on unless its connected to the charging dock. I've tried deleted android wear, clearing cache, unpairing, factory resets, restarts. Nothing has worked, i've tried it close to 10 times now and just another factory reset this morning. Haven't been able to use the watch for like 2 months now. Its just a desk clock now. Please help.
Android Wear version - 1.3.0.2166028
Play Services = 7.8.99
Android OS = 5.1.1
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Did the watch suffer any kind of mechanical shock ?
Cst79 said:
Did the watch suffer any kind of mechanical shock ?
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Not that I know of or anything very severe. I have pumped it on a wall before but that's it. Never dropped or anything. Just seemed like after the updates it when crazy. And I've tried almost every solution I've read on these forums.
So only turned off once yesterday which was good. This morning took it off dock and it didn't pair. Tried turning on/off bluetooth on phone no luck so I restarted watch. Then it says "android is starting". "App 1 of 12". Why does it do this sometimes? Does it alot. And it will not finish the process and boot up the watch unless it is docked. If wearing watch. It just shuts off.
bustanut666 said:
So only turned off once yesterday which was good. This morning took it off dock and it didn't pair. Tried turning on/off bluetooth on phone no luck so I restarted watch. Then it says "android is starting". "App 1 of 12". Why does it do this sometimes? Does it alot. And it will not finish the process and boot up the watch unless it is docked. If wearing watch. It just shuts off.
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That sounds like it is trying to update or download the apps to the watch... which it sounds like you have 12 installed on your phone.
Have you tried deleting ALL the apps from you phone (only the 12 apps for the moto 360) and then uninstall Android wear and factory reset the moto 360 and then download Android wear to your phone and pair the 360 as a new watch and test it for a while and see how it works?
I have the same issue, watch shuts down while I am jogging and listening to Android Wear music from the watch throught Bluetooth. Watch shuts down around 75-80%. When I start it says: Loading Apps 1 out of 12... then shuts down (I assume its a safeguard mechanism for watch not to start without full battery to ensure all apps load completely).
When I wear the watch normally, it never goes off during the day, issue presents itself only when using Bluetooth headphones (perhaps the heating of BT transmitter forces the watch to malfunction and shut down)
ykazimir said:
I have the same issue, watch shuts down while I am jogging and listening to Android Wear music from the watch throught Bluetooth. Watch shuts down around 75-80%. When I start it says: Loading Apps 1 out of 12... then shuts down (I assume its a safeguard mechanism for watch not to start without full battery to ensure all apps load completely).
When I wear the watch normally, it never goes off during the day, issue presents itself only when using Bluetooth headphones (perhaps the heating of BT transmitter forces the watch to malfunction and shut down)
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I never connect the bluetooth to listen to music. It just shuts down.
Maybe you are doing something that causes it to overheat. Do you leave it on for prolonged periods of time?
Been having this same issue. The Moto 360 powers off and when I press the power button to turn it back on I see the splash "M" image then it turns off. The only way to get it to stay on is to put it back on the dock and when it turns on it says shows the updating apps screen. Any fixes?
I haven't figured out fix. Because of this I barely use my watch anymore. Sucks.
Sent from my SM-G900V using Tapatalk
yep, haven't used my 360 in 6 months because of this problem. it's a shame really. my warranty went out like a week ago too :/
Same thing has been happening to me as well. Not doing anything on the watch, it just goes into sleep of death and I have to put it back on the charger. Battery level is usually above 60 or 70 %.
Same issue!!!
Guys even I had same issue, my watch will heat up suddenly and turns off. I've to put it in dock to turn it on again. This issue never occurred after stopped using some of the new watch faces which allows dim option. I'm currently using some of the old watch faces which are working fine. May be these new watch faces are not working fine with latest update. Now I don't face any problem and battery life is also great.
Try this solution and let me know.
Watch faces has nothing to do with it. My watch will not fully boot into android wear unless it's on the dock no matter which watch face I am using. Even the minimal face.
Sent from my SM-G900V using Tapatalk
Anybody able to find a fix? This is so annoying
I'm having the same problem. I purchased a used Moto 360 off eBay for $120 and it turns off randomly even when the battery is pretty high for example it just turned off randomly at 80%. Then when I try to turn it on it boots up till the M logo or sometimes to the colorful part but then turns off again. It also only turns back on by putting it on the charging dock. Also it shows the Installing App 1 of 1 at startup and then suddenly shuts down again. I am extremely annoyed and frustrated because of this as I spend $120 on this watch and now I get this which makes it unusable and a waste of money. Please tell me guys if any of you find a solution!
Unfortuanately, mine is doing the exact same thing. I thought I had it working again, but as soon as I tried to give GPS permission to Google Fit (wouldn't run without it), it spun there and just went black. I literally just took the watch off the charger, so it isn't that. Now, if I hold the power button or press it multiple times, it tries to boot up, and will stop before it even gets past the normal Android boot animation. Sometimes, it won't even get past the Motorola boot animation. Now, when I put it on the charger, it seems to load perfectly fine, and even gets past the 'Starting apps' phase. Again, once it loads back up, my watch shows +90% battery. I've tried a factory reset, unpair/repair, and still no go.
Found a pattern
My app does the same but i have at least a pattern when it happens. It seems like it is as soon as there has been an update either in Android ware app or in soem app that has an wear application.
Is there an easy way (other than rebooting the watch) to force the watch to reconnect to the phone?
I find that sometimes I wander away from my desk (where my phone usually stays) and when I return to close proximity to the phone, the ZenWatch never reconnects. The Android Wear app on the phone will just say "trying to reconnect..." forever. Although rebooting the watch will fix this, surely there's a better solution? Is there a watch-app that can force the watch to reconnect?
In the Android wear app, from the 3 dot menu, disconnect then reconnect the watch.
A permanent solution though is to uninstall everything, factory reset the watch and go through the whole setup process again.
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Hi, I'm having trouble connecting my watch to my phone. It's previously worked fine, but it disconnected sometime last week and wouldn't connect again through the Android Wear app.
I've unpaired the watch from the phone, and removed the watch from Android Wear and then uninstalled Android Wear. I've reset my watch at least twice in a row and tried to set it up again.
I always get as far as Android Wear saying Pairing.... and then the watch saying enter this code 'Smartwatch 3' it used to show numbers and letters as the code, but it's always Smartwatch 3 now.
Even if I do a Bluetooth scan from my phone, my watch doesn't show up. I'm beginning to think it's a bluetooth issue on my watch. I'm running the latest update from Sony, and the latest version of Android Wear from the Play Store.
Has anyone else seen this before or can possibly help?
Thanks!
Even with Sony Support's help, they suggested I use the Xperia companion app, but this claimed to have reset my watch but hadn't done anything.
My watch turns on, but goes straight into the Setup process and never shows up in the Android Wear app on my phone.
Last night I tried to sideload LCA43 to my watch using ADB but even that wasn't possible from my windows 10 laptop! I installed ADB drivers, usb drivers and put my watch into both Fastboot and Recovery mode and selected the Update from ADB option and ADB still couldn't see my connected watch.
My watch is now a paperweight which I can't work out a way to get working again. Can anyone help? Is there another reset method I can do other than Factory Wipe in the watch Recovery menu?
Wich phone ? and Android version ?
It's a HTC one m9 and 6.0.1
After pairing one time the BT search do not found again a wear watch, we must forget and reset watch before.
Otherwise I have also issue with my xPeria Z5C (Android 6.0) and my Sony SW2 (not wear) after a while the pairing between phone and watch is lost and I must "forget" the watch before pairing again seem some bug in BT pairing in Android 6 (and Sony BT watch ?) ?
My sw3 has worked for 6 months. I was having some connectivity issues with two of my apps so decided to do a factory reset and reconnect to force the apps to update. Done this at least twice successfully. But this time I go through the process...
-uninstall AW,
-reset my watch,
-reinstall AW,
-start the watch,
-open AW,
But the pairing code doesn't show on in AW...but it shows on the watch. I can connect in the phone bluetooth menu and get the "paired notification'' then the watch goes to the updating screen followed by 'syncing'. Usually this where I get the 'updating apps 3 of 23' but it just stays on syncing. At the end watch is not connected to my phone no apps are loaded. The phone is never visible in AW. Now if I go in and repair the devices it looks like they are connected but I can't.
I think something is wrong with AW.
update
I think its actually something in my phone... my wife's Samsung Note connects in AW. Why can't my Nexus 6 see the watch.
If you haven't done so already, try restarting the phone immediately after uninstalling Android Wear app on your phone. If that doesn't fix it, you may have to factory reset your phone.
working
tomtecs said:
If you haven't done so already, try restarting the phone immediately after uninstalling Android Wear app on your phone. If that doesn't fix it, you may have to factory reset your phone.
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Thanks... I think its working... Add one more step to the process.
mrf51 said:
Thanks... I think its working... Add one more step to the process.
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What have you do to work again? My phone have the same problem...
Thanks.
I have to this every couple months when my phone won't connect with my phone. Some sort of bluetooth issue.
- factory reset watch
- go into android wear and remove the watch
- forget the watch in bluetooth settings
- uninstall android wear
- restart the phone
- install android wear
- restart the phone
- use wear to connect to the phone
Sometimes I have to do this twice and it might take 45 mins to update my apps.
Perfect for me.
The only issue remaining is the unexpected unlinking with the phone, but it isn´t new.
Phone Bq Aquaris E6 4.4.2, watch Sony SWR50 6.0.1.
I had to send in my phone for repair (likely will take a good while since it's the holidays and all) so in the mean time I'm using an old phone but having major pains trying to get these two to work together. I get the FastConnect prompts from the PW app, though it always fails immediately after PIN confirmation, and the watch just mindlessly does that "circle going around the rectangle" searching animation, and the overlay on the phone says it failed to connect, and offers me the option to "open app." As long as the watch animation is going, the PIN codes on my phone just repeat, never going anywhere, so trying again just fails anyway due to "incorrect PIN" as they don't even display on the watch at that point.
Eventually, after maybe 5-10 mins, the watch gives up, says it "can't pair with devices," and presents only the option to "reconnect," which forces a reboot and the process to start anew once more.
I've attempted to pair it with the Bluetooth settings instead, only for it to fail there, as well.
ONE TIME I somehow got it to pair, then when I made it to the step to set up Assistant, it failed twice to do so before I opted to skip that, but it DID finish and I got to the main PW app menu. Unfortunately, I was distracted by something after messing with the Pixel Watch app on the phone, only to look back and see it was "disconnected" and my watch said it had "failed to connect," and now I'm back at square one, with a pretty paperweight strapped to my wrist. I'd like to be able to track my sleep and heart rate for the time being until my phone is repaired. Any suggestions?
Have you reset the watch to factory settings? I can only pair a watch with a fresh reset of the sotfware, I get the offer to connect and link without the reset but it always fails, and I had to remove the watch from the fitbit app as well.
Multiple times.