Netflix down - Fire TV Q&A, Help & Troubleshooting

FYI, just updated my FTV to the latest CMW and pre-rooted firmware. Updated Netflix and gives me error NW-4-8. I go to Netflix and they have put up a banner (after you log in) that some devices are having issues currently. I was wondering if someone running the latest firmware (the updated version) can confirm if they are having issues (after they had the latest version working)? I am wondering if I did something wrong on my install....
Thanks.

Hi im on latest pre-rooted ROM by rbox and im watching the Netflix right now no problem.
*UPDATED* I exit Netflix and re run the Netflix. Bingo they are down this time. So you aren't only one so count us in.
PS. I tested run my Verizon note 3 able run Netflix and working fine.
PSS. Now my Amazon fire tv Netflix is back online. Very ODD!

Update
Netflix was working fine for me yesterday with pre rooted rom new update. I tried this evening and it's not working at the moment. I tried checking network says all good, tried signing out and errors. Tried reinstalling Netflix still no go. Weird how it worked now it is not. Error I get is code ui-113.
Update: got to login screen seems to be working now.. very weird.

Works now... Took couple of tries.. Thanks.

Using an AFTV from Canada and using a DNS service to view other regions. It was working yesterday but now having issues (got error aip-701)
anyone else?

Most of the times these issues are from ISP throttling Netflix traffic. The banner about problems streaming to "some devices" is up more than it is down I think.

Just to chime in on this topic, the latest update/new netflix app seems to have more connectivity issues that the old one, the old one was not perfect either, but I can tell you the newest firmware/netflix gives me errors on playback or startup/logging in quite frequently, I have 3 FTV's all rooted in my house. 1 is on latest update/netflix other two are on firmware just before that one, Netflix will stop working or give errors on new firmware way way more frequently than old ones. But it always works/plays if I switch to the other one. Hopefully they fix that

I haven't had any Netflix issues since the updated latest firmware. Been watching it every day.

For me, after I entered the login details, netflix app is crashing(basically it goes back to the page where it is launched from). I have created a thread for this issue http://forum.xda-developers.com/fire-tv/help/netflix-app-crashes-login-details-t2934865

Related

What happened to the Netflix app?

I was about to watch something on my Netflix app and it says there is an update for it that I need to stream. The it says item not found. So I can't stream Netflix. I also went on the market and it appears they took it off. Does anyone know what's going on?
-shrugs- I don't know...I'm streaming it right now. Did it to test it.
See the link below:
http://www.netflix.com/NetflixReadyDevicesDetails?pdid=587
Netflix is aware that the app won't work on the Evo's with the GB update, so I would assume like any other app that isn't compatible with your software version, it disappears from the market until they make it compatible. I would have to think they will have it fixed within a day or two.
Yeah mine works but my friends doesn't. Could it have something to do with me running salvage-mod and him on stock both rooted.
I'm using it fine with GB update on my evo. Its not in the market though. I got it off one of these threads. Sorry I forgot which one otherwise I'd post the link.
I am running the deck gingerbread rom and mine doesn't work either.
Hopefully they fix it soon. Weather bug is not working either.
my netflix works but im running CM7. someone else posted that netflix wont work if you use sense based roms but cm7 i a froyo framework. And i think they are right

Netflix failure to stream...Virtuous Unity 2.3.9?

Running two Incredible 2's. One stock ROM, one VU2.3.9.
Netflix app loads fine on both. Stock phone streams just fine. VU phone get the following error message when you go to play:
"Sorry we could not reach the Netflix service. Please try again later. If the problems persist please visit the Netflix website (11000)."
I've reloaded, but not help. Side by side, one works the other does not. Is this due to my ROM or something else?
I just re-installed an old VU ROm copy and it now seems to work on that. I'd still like to troubleshoot what was wrong before. Install and re-install the app had no effect.
Never had that problem on VU myself.
I sometimes get errors on Netflix, but I think it's an issue on their end, not the phone.
Runs fine for me on 2.39.
I had it randomly crap out on me on MIUI for about 2 days, then it was back to normal- I agree, it might be an issue on their end.
the only problem with netflix on my VU 2.3.9 is that I can't get it to work on wifi, netflix would automatically signed me off and display an error about my device has been removed from netflix, but it work just fine when i turned on the 3G and leave wifi off.

[Q] VUDU Movies and TV APP not working

After installing the App and restarting, uninstalling and reinstalling a few times still not working. I can launch the App just fine browse the collection but once you load your Movie it will launch like it's about to Play but won't. The Vudu Movies and TV screen will show and then will sign me out of the login. Anyone else use this App or have issues.
I didn't know I had an issue until I read this post. I checked it out on my phone, and Video is not playing. It starts loading and the the app restarts.
Sent from my G4(LGLS991)
I have the same issue as well. Usually don't watch movies on my phone but just tried and it doesn't work. Hmm.
Sprint G4.
I contacted VUDU about the issue and this was their reply:
Hello,
*
We are currently experiencing issues with the Lollipop software. It appears that the issue is affecting playback on all devices with this software, due to a clash between the software and our VUDU app. We are actively working on a release that will remedy this bug for our customers.
*
I have done some playing around with the app and noticed that after a few tries, it will eventually work for me. I also noticed, when I un-installed and re-installed the app, I had success with playback the first few tries. Nonetheless, there is an issue with the app that we’re looking to resolve. Just wanted to supply a bit of feedback from my personal experience.
*Vudu support
So, it looks like there's a bug, they're aware of, and working on it. Until a fix is found, playback will be hit and miss.
Sent from my Sprint G4(LGLS991), Stock
Ok good to know I have 2 G4 and both have that issue but didn't have another phone with Lollipop software besides them . I'm on Tmobile I haven't forced tried it though. Flixter App works fine though.
my other issue is Netflix now. Phone #1 worked with Wifi calling Phone #2 doesn't after go back and forth between Netflix and Tmobile and did everything we can think of still nothing now Phone #1 doesn't work either with Wifi calling.
It does work with Wifi calling but it has to be set to Cell instead of Wifi Preferred (unless no cell service) option. Which is stupid since it worked before and on my Note 2. Tmobile then tried to say something about the Wifi calling feature demands more data or something and that's why. After Master resetting phone's etc a few times I find the issue to be when you first Log in to Netflix and Google Services wants a update. Since it did work on both after the Master resets but it will force the update on it's own.
I wasn't aware of the lollipop issue with VUDU, but like mentioned by BDestroyer8418, Flixster does work.
I double checked on the Netflix, and that plays fine as well.
As long as I was checking on these, I went ahead and verified HBO Go, Showtime Anytime, EPIX, the CW, and FXNow. All seem to play fine.
I rarely watch any of the services on my phone, since I usually just push to the Chromecast. So, as long as that all works, I will be content (until VUDU comes up with a solution).
LG-VS986
Netflix starts video playback almost immediately on my wifi. So, I don't have an issue there.
I can still use vudu with my phone and chromecast without issue, so at least there's that.
Sent from my Sprint G4(LGLS991), Stock
The problem is Tmobile Wifi Calling for Netflix. I'm not not sure if other carriers offer that feature Tmobile has. They add it in Tmobile software on Devices. They might have it but not sure you guy's would know for sure.
For Vudu doesn't seem like it matter's what Carrier your own most likely No unless you can force it work temp til they update it. Since Tmobile, Sprint and Verizon users reported the same Restart Loop.
Sprint has wifi calling, but it doesn't matter if I have it on or not, I have no issues with Netflix. So it may be just isolated to t-mobile.
Sent from my Sprint G4(LGLS991), Stock
So after looking around some more I found this http://www.reddit.com/r/LGG3/comments/32kowb/tmobile_lg_g3_lollipop_with_wifi_calling/
Looks like same issue on Tmobile LG G3 on Lollipop with the Netflix problem with Wifi Calling. This is most likely Tmobile problem then ? Something in the Wifi Calling feature.

[Q] Netflix issue

Perhaps this is a known issue, but a quick forum search didn't turn anything up.
I'm running a pre-rooted image. I haven't been a Netflix subscriber for many months, but recently resubscribed. Unfortunately, I can't get anything to play back. I just get "We're having trouble playing this title right now. Please try again later or select a different title". In the bottom right corner, it says "aip-701".
Thinking perhaps I needed to be on the latest image, I upgraded to the pre-rooted ROM of 51.1.5.3_515040320. Same issue. I read other posts saying to clear your Amazon app setting, and to clear your Netflix app and cache. Tried both, had to add my account info back into Netflix, but it still fails.
These same titles play fine on my wife's iPad. And my wife isn't streaming anything down while I am doing these tests, so it's not a concurrent stream issue.
Is this a known problem with the pre-rooted ROMs? An issue with FireTV's on Netflix tonight? Something else?
Taige said:
Perhaps this is a known issue, but a quick forum search didn't turn anything up.
I'm running a pre-rooted image. I haven't been a Netflix subscriber for many months, but recently resubscribed. Unfortunately, I can't get anything to play back. I just get "We're having trouble playing this title right now. Please try again later or select a different title". In the bottom right corner, it says "aip-701".
Thinking perhaps I needed to be on the latest image, I upgraded to the pre-rooted ROM of 51.1.5.3_515040320. Same issue. I read other posts saying to clear your Amazon app setting, and to clear your Netflix app and cache. Tried both, had to add my account info back into Netflix, but it still fails.
These same titles play fine on my wife's iPad. And my wife isn't streaming anything down while I am doing these tests, so it's not a concurrent stream issue.
Is this a known problem with the pre-rooted ROMs? An issue with FireTV's on Netflix tonight? Something else?
Click to expand...
Click to collapse
I did something like this and I rarely get that message anymore but Netflix is just not without bugs on aftv apparently.
1. Clear data and uninstall Netflix.
2. Reboot to recovery and wipe cache partition and dalvik. Then reboot system.
3. Install Netflix.
***some people add a step between 1-2 and clear data 3 times in amazon video then unplug aftv 10 seconds but I don't find lasting results there.
KLit75 said:
I did something like this and I rarely get that message anymore but Netflix is just not without bugs on aftv apparently.
1. Clear data and uninstall Netflix.
2. Reboot to recovery and wipe cache partition and dalvik. Then reboot system.
3. Install Netflix.
***some people add a step between 1-2 and clear data 3 times in amazon video then unplug aftv 10 seconds but I don't find lasting results there.
Click to expand...
Click to collapse
Thanks for the steps.. I did the clear data, uninstalled Netflix, booted to recovery and wiped cache and dalvik cache (something I don't think I've heard of before today), rebooted and installed Netflix.
Signed back in to Netflix and tried playing a video. Shows come up, including the show my wife was just watching on her iPad. Try to continue that episode, and got the same error message...
So, this didn't fix mine, but thanks for trying to help. Any other suggestions?
Taige said:
Thanks for the steps.. I did the clear data, uninstalled Netflix, booted to recovery and wiped cache and dalvik cache (something I don't think I've heard of before today), rebooted and installed Netflix.
Signed back in to Netflix and tried playing a video. Shows come up, including the show my wife was just watching on her iPad. Try to continue that episode, and got the same error message...
So, this didn't fix mine, but thanks for trying to help. Any other suggestions?
Click to expand...
Click to collapse
Sorry it didn't work for you. I forgot to ask, which firmware were you on before the update? Seems to me like a crap shoot who gets netflix issues and who doesn't, but awhile back some users swore by the fact you needed to do some updates incrementally. So if you were on say 51.1.3.0 you would first update to 51.1.4.0 before installing 51.1.4.1. The problem is I can't remember precisely which updates could be skipped without running into issues like the netflix one.
What I can say with at least a bit of confidence is if you were on 51.1.3.0 then you should update to 51.1.4.0 before jumping to the latest firmware (maybe even update again after that before making the jump.) But try to do a search and see if you can find that thread. It was a few months back but it was pretty lengthy and some users had useful info. If I find it I'll let you know.
KLit75 said:
Sorry it didn't work for you. I forgot to ask, which firmware were you on before the update? Seems to me like a crap shoot who gets netflix issues and who doesn't, but awhile back some users swore by the fact you needed to do some updates incrementally. So if you were on say 51.1.3.0 you would first update to 51.1.4.0 before installing 51.1.4.1. The problem is I can't remember precisely which updates could be skipped without running into issues like the netflix one.
What I can say with at least a bit of confidence is if you were on 51.1.3.0 then you should update to 51.1.4.0 before jumping to the latest firmware (maybe even update again after that before making the jump.) But try to do a search and see if you can find that thread. It was a few months back but it was pretty lengthy and some users had useful info. If I find it I'll let you know.
Click to expand...
Click to collapse
I believe I was on 51.1.5.0_515020820 before I updated to the latest. There's no telling relative to the order I've updated in prior to that. I know I've skipped some versions.
It's not a big deal. My wife actually seems to prefer watching her shows on the iPad. If it's something for the entire family, it will just require a bit more planning on my part to run PlayOn and record the Netflix episodes I want to watch later on the FireTV.
My suggestion is to follow the rooting guide found at aftvnews.com to see where you might of gone wrong....Good luck.

Which otter rom works with Hulu?

So I just installed the latest nightly cm-11 rom found in Hashcode's thread. Everything seemed to work fine but Hulu and amazon video. Amazon video is just very slow though so I chalked that up to it being a real real old tablet.
Hulu doesn't play video at all. Outside of maybe a 2 second cartoon network sign before an episode is about to start. It just closes the app as the video is about to load.
I remember having a similar issue with a cyanogenmod rom on a nexus 7. I tried changing some of the HDCP settings in the developer settings but it still didn't work.
I noticed most of the new roms are otterx now. I rather not change to otterx since the tablet is just going to be used for hulu, youtube, plex and maybe netflix.
Just wondering if anyone can recommend an otter rom that has Hulu working?
Edit: I have tried a couple of roms they all just fail after the first boot after I install a couple of apps. All roms will eventually crash and not boot up again. If I rebooted before it crashed it would not boot up again. Not sure if that is a known problem or if this old tablet is just dying. It seemed to be working fine on the stock rom.
Just went back to the stock rom after trying like 7 otter roms. It stopped failing right away so not really sure what the problem is. Hulu didn't seem to work on any of the roms though before they failed.

Categories

Resources