Develop Bugs

Can't place or receive calls; LTE data and SMS works fine

Hey guys, just unwrapped my new N5x and popped in my sim card. Yet for some reason I can't make or receive any calls!
Calls to me go straight to voicemail, and when making an outgoing call it either immediately says call ended or after a while says network unavailable.
The strange thing is that the entire time I'm connected to LTE (full bars) and data works fine (I can use chrome), and I can even send and receive SMS!
It's been like this straight out of the box. I reset the network settings, then factory reset the device, then upgraded to 6.0.1, rinsed and repeated with no luck.
Probably related: I tried setting the phone from LTE preferred to 3G or 2G but it still says connected to LTE. Even did it manually from the *#*#4636#*#* and nothing changed.
I'm using HOT Mobile in Israel and the American version of the phone. All bands are here are supported.
Any thoughts on how to proceed?

Do US specifc models of phones normally work fine in Israel?
I know I had these symptoms when I managed to accidentally swap my UK model to use USA bands. Only potential difference is that I don't think SMS worked for me.
If someone more knowledgeable knows where the "Network settings reset" pulls values from and to, that might help.
Or which partition holds the data that makes a US phone a US version and an EU phone an EU version (assuming it isn't hardware), we could potentially flash stuff.

Yeah they do. I have a friend with a 5x and his phone is working fine. :/

Check your apn settings, re add them again to test.
Maybe your network do not support lte calls, try it on 3g. This was my solution even thought my network supported volte and worked on s6 but not on my 5x.
I see you tried the 3g option, my problem was another app causing the conflict between lte and 3g. Able to source for another spare sim to try?

I deleted the apn settings - no luck. tried 2 different service providers and same results with both
I havnt installed anything yet and wiped the phone to be sure. Could a stock app be causing the conflict? How can I check?

did you try having your friend put his sim in your phone and yours in his to see if it works?

Yep - he's on the same service provider that I am. Didn't work. Also tried a Sim card from a different service provider.

Here is a solution if you still need it http://forum.xda-developers.com/showpost.php?p=64023143&postcount=10

Help improve Verizon compatibility

The OP3 does work on Verizon, however there are some "issues" that can probably be easily fixed by someone who knows what they're doing (aka not me).
So far I can confirm 1X/3G (eHRPD) works. I have to enable data roaming for data to work, but I can make/receive calls, sms, mms, and cellular data.
I've also been able to force a connection to LTE by placing the phone into "LTE Only mode". However, when I do this sms, mms and calls don't work (only data works).
For some reason the phone defaults to 3G rather than 4G even though it can use both.
3G/4G data, sms, mms and calling are working, they just aren't working together.
I have done a lot of testing on ,apns and build.prop edits but I have not made any progress.
My personal theory is that the phone is defaulting to a US Cellular APN which then attaches to Verizon's network as a roaming partner.
I really need some help from the community to get this thing working right. Any help would be much appreciated.

I just wanted chime in and say I'm also on VZW and considering picking up an OP3. From reading your other thread, as long as I have XLTE/Band 4, I should be able to at least get some use out of the phone, correct?
The idea of unlocking Band 13 sounds like a fun challenge I'm willing to try!

@notjaykay I tried to unlock b13 but the nvram would reset after boot. Here's the link http://forum.xda-developers.com/showthread.php?p=67648238

I haven't tried to get LTE working, but I've been using Verizon on my OP3 for a week now. Most of the time I use Verizon only for SMS, MMS, and calling, but on several occasions when I don't have T-Mobile LTE signal, I switch to Verizon SIM for data, too. I only get 3G in this case, but it does work pretty well (albeit slow, at 3G speeds). I'm also interested in somehow getting the phone to play nicely with Verizon's LTE.

What about "telephony.lteOnCdmaDevice=1"
In build. Prop

george241312 said:
What about "telephony.lteOnCdmaDevice=1"
In build. Prop
Click to expand...
Click to collapse
I just made this change but I don't get Verizon LTE signal at my house, so I'll have to wait until I'm at work tomorrow to actually test it.

That build.prop edit will not get you LTE. I suggest using this app https://goo.gl/620Kc7 and setting it to "LTE Only". You may have to toggle the "turn radio off" option. Be patient and it will work. What you will find is that when in LTE only mode you will only get LTE data. I do all my calls and SMS/MMS using my Google voice number so I don't need traditional voice/sms services. However this is the point of this thread. For some reason the op3 defaults to ehrpd (3G) rather than LTE. Until volte gets working (doubt that will be anytime soon) we will reply on CSFB (circuit switch fallback) for voice and text. Not ideal but a lot better than what we have now.
I did find this folder with a .mbn file in the OSS firmware folder which shows volte config specifically for Verizon (check the attached screenshot)

Thanks for the info, @cdkg. I wasn't optimistic about the build.prop change having an effect, but it was an easy enough thing to try just in case. Unfortunately, in my case, LTE-only is out of the question, at least for now. I'm leaning toward porting my number to T-Mobile to give them a real try for a couple months anyway. However, if this whole compatibility with Verizon <=> OP3 thing ever gets totally worked out, I'd probably come back to Verizon.

Problem with using on ATT

Hey So I'm having some issues after sim unlocking phone;
I sim unlocked my phone and then flashed it back using odin to stock and still having issues.
Issues:
-While it says LTE the device does not seem to be getting actual LTE as doing a speed test revealed about 2-3 mbps
-When calling someone, they can rarely hear me
-When someone calls me I can't answer the call, I swipe to answer and the phone hangs then shows the call screen again and I try to answer the second time it usually disconnects the call
-When I am able to answer the call no audio and the call automatically hangs up after about 5 seconds
I know that the microphones are good as I can make calls using FB Messenger and don't have any issue since it's using the data.
Steps I have done:
-Flashed back to stock
-Factory Reset after Flash
-Manually set network to: AT&T
-Disabled WiFi calling
-Set network to 2g/3g to see if the LTE was causing the issue
....none of this seems to have made any difference in the issue.
Any recommendations, suggestions, in-sight would be great! Wondering if I should just sell this and get an ATT phone or if I can fix the issue.
I had read in some thread that someone had to get a new sim but from what I remember of the thread they weren't seeing anything data or the ability to select a operator. The phone the SIM originally came from was a iPhone 5C if that makes any difference.

This worked for me:
1) Use an "activity launcher" app to launch Device Info com.android.settings.radioinfo (there is one by that name in the Play Store that I use; Alternatively, Nova Launcher has a handy widget function to launch activities.)
2) Once Device Info/Radio Info is open, there is a drop down menu mid-way down the page that allows you to select various combinations. The default is intended for TMOBILE networks.
For AT&T, select "LTE/GSM (Auto)"
3) Reboot the phone
While the Radio Info settings updated to "LTE/GSM (Auto)" did immediately resolve the mobile data issues on AT&T for me, checking your active APN (that's it's using the AT&T Nextgen APN) might be worthwhile as well.

The program I actually tried to do this with was "4G LTE Switcher"; I had used it back with my XT912(Droid Razr Maxx) because it had lots of problems with custom roms and not connecting to the network and I tried those methods:
1. Turn on airplane mode and turn back on to establish connection after power on
2. Turn on airplane mode, power cycle
3. 4g Switch/ Turn data to CDMA only and then back to LTE (when was on verizon)
Things I've noticed:
1. If I'm on wifi the call audio never works even though I have disabled wifi calling
2. If I'm on LTE the call never works and for some reason like the phone doesn't want to switch over to HSPA
3. If I'm on HSPA+ it works more often on incoming calls than outgoing
I got a new sim card from ATT and had them add the IMEI into the system but didn't help at all.
Nougat should be out soon and hoping that I can get it fixed, going to try some rom flashing and CSC flashing to see if I can get a result out of it

I got my s6 edge plus in a trade, i was able to get it unlocked finally and was wondering if there is an unbranded rom that can be installed on the tmobile variant ? I have at&t as well.

LG G4 reception issue

I am having an issue with a phone I recently bought on eBay to replace my wife’s phone – a Samsung S3. After researching, I selected one that appeared to be compatible to our carriers’ network – AT&T. It’s a new factory unlocked LG G4 model US991 running Android 6.0 that arrived in a sealed LG box. I moved the sim card from the old phone to the new one, but I initially couldn’t get it to connect to our network. A call to AT&T customer service didn’t provide much help although they had me check the usual things when transferring a sim to a new phone. They advised to go to my AT&T store for help in getting it to connect. They were also unsuccessful after checking and verifying several things (not really sure what). They concluded that the phone must not really be unlocked as it was advertised.
Frustrated with that, I decided to try contacting the eBay seller about the issue and was happy to get a fairly quick reply, telling me to change the following network settings:
Select Mobile networks
Network mode – GSM/UMTS
GSM/UMTS settings
Network submode – Legacy 3GPP multi
Network operators – after choosing Search – found AT&T, RAT:WCDMA
And it worked - voice and texting both functioning well – and most importantly my wife was now happy. But it didn’t take long to realize the reception wasn’t nearly as good as my old Samsung S2 on the same network. We were in a rural location recently and where my phone was showing a decent signal, the G4 barely showed any and sometimes none. I also noticed that no matter where we were located, there was never an indication of a 4G connection in the home screen icons. So I then tried changing the network connections to the following that resulted in the 4G icon displaying but unfortunately voice and text stopped working completely (got an error message – no SIM card or SIM card error):
Network mode – LTE/CDMA
I also set the APN to NXTGENPHONE and its' settings according to the AT&T website
I’m hoping there’s something I can change to improve the connectivity/reception on this phone since my wife really likes everything else about it. I would appreciate any help/advice you could give.
Thanks

H815 TWN
in a rural the G4 H815 barely showed any and sometimes none Signal.
And the moto E showing a decent signal 4G and 3G.

Check out this thread: [FIX] US991 LS991 mobile data not working after Marshmallow update at: https://forum.xda-developers.com/g4/help/fix-us991-mobile-data-doesnt-t3356706 and see if the fix helps at all.
Confirm with AT&T that they tried one of their latest AT&T LTE capable sim cards to see if the issue is in the sim card you've been using. If not get them to try it.

bogen24 said:
I am having an issue with a phone I recently bought on eBay to replace my wife’s phone – a Samsung S3. After researching, I selected one that appeared to be compatible to our carriers’ network – AT&T. It’s a new factory unlocked LG G4 model US991 running Android 6.0 that arrived in a sealed LG box. I moved the sim card from the old phone to the new one, but I initially couldn’t get it to connect to our network. A call to AT&T customer service didn’t provide much help although they had me check the usual things when transferring a sim to a new phone. They advised to go to my AT&T store for help in getting it to connect. They were also unsuccessful after checking and verifying several things (not really sure what). They concluded that the phone must not really be unlocked as it was advertised.
Frustrated with that, I decided to try contacting the eBay seller about the issue and was happy to get a fairly quick reply, telling me to change the following network settings:
Select Mobile networks
Network mode – GSM/UMTS
GSM/UMTS settings
Network submode – Legacy 3GPP multi
Network operators – after choosing Search – found AT&T, RAT:WCDMA
And it worked - voice and texting both functioning well – and most importantly my wife was now happy. But it didn’t take long to realize the reception wasn’t nearly as good as my old Samsung S2 on the same network. We were in a rural location recently and where my phone was showing a decent signal, the G4 barely showed any and sometimes none. I also noticed that no matter where we were located, there was never an indication of a 4G connection in the home screen icons. So I then tried changing the network connections to the following that resulted in the 4G icon displaying but unfortunately voice and text stopped working completely (got an error message – no SIM card or SIM card error):
Network mode – LTE/CDMA
I also set the APN to NXTGENPHONE and its' settings according to the AT&T website
I’m hoping there’s something I can change to improve the connectivity/reception on this phone since my wife really likes everything else about it. I would appreciate any help/advice you could give.
Thanks
Click to expand...
Click to collapse
What is your signal strength on both Samsung and lg?
Download an app called advanced signal status on both phones
What is the db? And signal stength?
One should be a minus one should be a plus
They will also fluctuate so give me the number it usually sits at

deltadiesel said:
What is your signal strength on both Samsung and lg?
Download an app called advanced signal status on both phones
What is the db? And signal stength?
One should be a minus one should be a plus
They will also fluctuate so give me the number it usually sits at
Click to expand...
Click to collapse
Thanks, I'll try it and post back.

The results I got from the Advanced Signal Status app:
Samsung S2 - all entries showed n/a
LG G4 - Under GSM(2G/3G), RSSI was usually at -111 (5%), Signal strength was 1 db (3%)

sdembiske said:
Check out this thread: [FIX] US991 LS991 mobile data not working after Marshmallow update at: https://forum.xda-developers.com/g4/help/fix-us991-mobile-data-doesnt-t3356706 and see if the fix helps at all.
Confirm with AT&T that they tried one of their latest AT&T LTE capable sim cards to see if the issue is in the sim card you've been using. If not get them to try it.
Click to expand...
Click to collapse
The APN update did not appear to have any effect.
I'll go back to the AT&T store to verify the sim card as soon as I can.

bogen24 said:
The APN update did not appear to have any effect.
I'll go back to the AT&T store to verify the sim card as soon as I can.
Click to expand...
Click to collapse
OK - Thanks.
If your IEMI is not registered on their network (likely, as you didn't buy the phone from them), see if they will register it. May require that you buy a new LTE capable SIM card from them.
You may want to check out the first session in this link as well: https://recomhub.com/blog/fix-signal-problem-in-lg-g4/

bogen24 said:
The results I got from the Advanced Signal Status app:
Samsung S2 - all entries showed n/a
LG G4 - Under GSM(2G/3G), RSSI was usually at -111 (5%), Signal strength was 1 db (3%)
Click to expand...
Click to collapse
That is a very weak signal.
Here's the catch
Both phones should have displayed the signal strength
So you are using 2 different network bands on the phone
It's either your sim, or select another band on your LG G4
2G/3G that your phone is currently running on is an older network, and since your Samsung is not registered on that network you have selected wrong band on your LG G4 or your sim card is not compatible to operate on the network you want to be on

bogen24 said:
I am having an issue with a phone I recently bought on eBay to replace my wife’s phone – a Samsung S3. After researching, I selected one that appeared to be compatible to our carriers’ network – AT&T. It’s a new factory unlocked LG G4 model US991 running Android 6.0 that arrived in a sealed LG box. I moved the sim card from the old phone to the new one, but I initially couldn’t get it to connect to our network. A call to AT&T customer service didn’t provide much help although they had me check the usual things when transferring a sim to a new phone. They advised to go to my AT&T store for help in getting it to connect. They were also unsuccessful after checking and verifying several things (not really sure what). They concluded that the phone must not really be unlocked as it was advertised.
Frustrated with that, I decided to try contacting the eBay seller about the issue and was happy to get a fairly quick reply, telling me to change the following network settings:
Select Mobile networks
Network mode – GSM/UMTS
GSM/UMTS settings
Network submode – Legacy 3GPP multi
Network operators – after choosing Search – found AT&T, RAT:WCDMA
And it worked - voice and texting both functioning well – and most importantly my wife was now happy. But it didn’t take long to realize the reception wasn’t nearly as good as my old Samsung S2 on the same network. We were in a rural location recently and where my phone was showing a decent signal, the G4 barely showed any and sometimes none. I also noticed that no matter where we were located, there was never an indication of a 4G connection in the home screen icons. So I then tried changing the network connections to the following that resulted in the 4G icon displaying but unfortunately voice and text stopped working completely (got an error message – no SIM card or SIM card error):
Network mode – LTE/CDMA
I also set the APN to NXTGENPHONE and its' settings according to the AT&T website
I’m hoping there’s something I can change to improve the connectivity/reception on this phone since my wife really likes everything else about it. I would appreciate any help/advice you could give.
Thanks
Click to expand...
Click to collapse
I have several ideas for the reason of your problem. First of all, is everything ok with your SIM-card? Wasn't it damaged when you installed it in the new phone? Also your type of card can be not suitable for this certain phone model, unfortunately that happens sometimes
I'm really surprised that the customer service wasn't really helpful in your case, as I know they should check such cases personally in special centers and fix the tech problems. I recommend you to call them again and ask about this
And nice 4G connection demands a constant good signal. It's a rather common problem for the phones but not because of the bad networks but your current location, there are many places where this signal is very weak I had such problem in my house, I ended with buying a signal booster https://www.myamplifiers.com/4g-lte-booster/ which in my case was really helpful. However I suppose that your main problem isn't the signal but your phone, I think that you really need to check it in a special service center because all these problems mean nothing good for your device, especially the new one

I am merely speculating but depending on how old your last sim card is, it could just be as simple as getting (here in Canada they're like $5-$10) a new up to date one. It could also be an issue with the phone antenna itself?

Network mostly recovered
Just install advanced task manager from play store and set it to kill task every 15 min or so. Network issue will be gone. This is what worked for me. Thanks.

Bijoy414 said:
Just install advanced task manager from play store and set it to kill task every 15 min or so. Network issue will be gone. This is what worked for me. Thanks.
Click to expand...
Click to collapse
Could you tell me which task you have to stop. I have Task manager Show System Tasks selected and not sure which task is that?
Thank you
Greg

bogen24 said:
I am having an issue with a phone I recently bought on eBay to replace my wife’s phone – a Samsung S3. After researching, I selected one that appeared to be compatible to our carriers’ network – AT&T. It’s a new factory unlocked LG G4 model US991 running Android 6.0 that arrived in a sealed LG box. I moved the sim card from the old phone to the new one, but I initially couldn’t get it to connect to our network. A call to AT&T customer service didn’t provide much help although they had me check the usual things when transferring a sim to a new phone. They advised to go to my AT&T store for help in getting it to connect. They were also unsuccessful after checking and verifying several things (not really sure what). They concluded that the phone must not really be unlocked as it was advertised.
Frustrated with that, I decided to try contacting the eBay seller about the issue and was happy to get a fairly quick reply, telling me to change the following network settings:
Select Mobile networks
Network mode – GSM/UMTS
GSM/UMTS settings
Network submode – Legacy 3GPP multi
Network operators – after choosing Search – found AT&T, RAT:WCDMA
And it worked - voice and texting both functioning well – and most importantly my wife was now happy. But it didn’t take long to realize the reception wasn’t nearly as good as my old Samsung S2 on the same network. We were in a rural location recently and where my phone was showing a decent signal, the G4 barely showed any and sometimes none. I also noticed that no matter where we were located, there was never an indication of a 4G connection in the home screen icons. So I then tried changing the network connections to the following that resulted in the 4G icon displaying but unfortunately voice and text stopped working completely (got an error message – no SIM card or SIM card error):
Network mode – LTE/CDMA
I also set the APN to NXTGENPHONE and its' settings according to the AT&T website
I’m hoping there’s something I can change to improve the connectivity/reception on this phone since my wife really likes everything else about it. I would appreciate any help/advice you could give.
Thanks
Click to expand...
Click to collapse
Hey... I had this similar problem. I bought an Iphone 9 and and I had many problems with my signal. In many times, my cell phone showed "1 bar" of 4G, so I couldn't do almost anything. Fortunately, a friend told my about an signal booster and now my signal problems are done. I bought it in a website named amplificadordesenal.es and it's been really GREAT!! it cost a little but it was the better solution.
Hope this can help you

M8 does not receive calls on 4G, works when I switch it to 3G.

I have a HTC One M8, AT&T, TWRP recovery, flashed and rooted with ICE 8.2.2; SuperSu.
When I am connected to 4G/LTE and someone calls me, it rings on their end but my phone does nothing. I checked my IMEI and see LTE is supported. When I switch my mobile network from 2G/3G/4G (auto) to 2G/3G (auto), it connects (H, H+ icon) and my phone receives incoming phone calls. My SIM card does not mention "4G" or "LTE". I have yet to try the SIM in another phone yet but plan to tonight.
Just to help me out with my thought process on figuring out the issue I'm going to think out loud for a second:
Put my SIM in another phone and make sure 4G/LTE is on, check if it receives calls. If it works, the issue is my phone or ROM. If it doesn't work, SIM card is the issue.
Also, from what I understand, phones on 4G switch to 3G when a call comes in and my phone may not be doing that. Is there a fix for this?
EDIT: As additional info, I am able to make outgoing calls without issue on 4G.

Are you actually using AT&T as your cell provider?

Yes, and I made sure my APN settings are correct.

It's a known issue. AT&T's implementation of Voice over LTE (VoLTE) which they call "HD Voice" for some reason interferes with voice calls on custom ROMs on this device.
No real fix, aside from calling AT&T and asking them to turn off the HD Voice feature of your account. May need to ask for a 2nd Tier tech support to do it. Others here have posted they had to do that (and 1st Tier either had not clue what they were talking about, or wrongly claimed it can't be turned off).
Other threads discussing the issue:
https://forum.xda-developers.com/showpost.php?p=62001970&postcount=28
https://forum.xda-developers.com/htc-one-m8/help/receive-calls-make-detailed-thread-t3146670
https://forum.xda-developers.com/htc-one-m8/help/m8-receive-calls-flashed-wrong-rom-4g-t3365488
https://forum.xda-developers.com/htc-one-m8/help/phone-receiving-calls-help-appreciated-t3382019

Awesome. Thank you!
EDIT: Just finished working through the issue with an AT&T rep through online chat. Had me turn off my phone, disabled it on their end, and turned it back on. Did a test call and sure enough 4g switches to 3g as the call comes in and switches back afterwards. Problem Solved!