Related
Issue 1: Multitouch issue
- As far as I'm aware of, there is no fix yet and a lot of people are experiencing the issue. What happens is whilst in landscape mode, sometimes, if one finger is placed at the bottom left of the screen, and another is placed on the bottom right, it'll fail to recognize the second touch (bottom right). This doesn't always occur, but does happen at times.
Simple fix: Lock the screen, then unlock it
Issue 2: Wifi consistently dropping
While downloading files, or sometimes even watching youtube videos, the wifi icon will disappear for a split second, then come back and an error will appear along the lines of " File could not be downloaded due to an error" or in the case of the market, it'll just stop downloading and give an error.
Fix: Sadly, the only fix that I have found so far for this issue is to get a new router. See my post here I used a Linksys WRT300N
EDIT: Another potential fix is to change some settings with the router but I'm not sure exactly what settings are needed to be changed.
EDIT2: I've created an issue about the wifi issue over here and according to [email protected]:
Im assuming you are downloading huge files using WiFi... there is a notorious bug still unresolved on DHCP leasing time. If your route is settled to infinite (0 or ffffffff) a local timeout of few minutes is applied, thus the download broke and resume time by time because dhcp renewal. To fix this try to adjust your route settings indicating a discrete leasing time (i.e. 24 hours or 2 days) and thi should fix this specific issue (also noticeble when watching youtube videos, that may freeze after few minutes).
Hope this helps.
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Click to collapse
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Hey everyone,
I have had my Galaxy Nexus from Bell for a few days now, and it is a beast Everything runs smoothly, no lag (even with live wallpaper) and helps me accomplish everything I need from a mobile device ( a hell of a lot better than the milestone - international version of the Droid)
However, there are some prominent issues throughout the device.
1.) The wifi constantly times out, it will stop working at random times even if im 1-2 ft away from the router. Also, when I was downloading SD files for a game (asphalt 6 - 524mb file i think), i had to restart the download at least 10-15 times to finally get it to download. Is this a hardware issue? Can this be fixed through a software update
2.) The multitouch doesn't work at random times. For me, whether its plugged into the charger or not, at random times, when you touch the left side of the device in landscape mode, the device will not recognize touch inputs on the right side. HOWEVER, if you lock the screen, then unlock it, it works flawlessly. I am determined this is a software bug (may not be though) and if it isn't could someone please tell me? Thanks. And a lot of people also have this issue : http://forum.xda-developers.com/showthread.php?t=1385587
Also shown here:
www.youtube.com/watch?v=YdRSRROffO4
I have two question for you awesome people at XDA.
1.) Could someone please either post an issue to Google regarding these two issues or direct me to a website where I can post them?
2.) Could any of these be a hardware issue? Do you think I should return it and get another one?
Thanks so much guys,
Mosh
Would also like to know if the second problem is software related or not :/
EDIT: noticed now that my screen gets really hot at the top. Really hot! Does your get warm aswell?
Don't know. The easy fix is to swap it.
Sent from my Galaxy Nexus using xda premium
Both my touchscreen and WiFi have been working flawlessly.
I did have some initial hiccups with the WiFi until I power cycled my router.
Sent from my Galaxy Nexus using xda premium
Make sure 'Avoid poor connections" is ticked off in the advanced WiFi settings.
sgs064 said:
Make sure 'Avoid poor connections" is ticked off in the advanced WiFi settings.
Click to expand...
Click to collapse
I've been having WiFi trouble with the Nexus too - the phone generally seems to get poorer signal in comparison to my other devices. I've unticked this box, but it still keeps avoiding connecting (and when I go to WiFi settings, actually says it's avoiding connecting to my network because the connection is poor). It's frustrating, to say the least.
Rather than immediately assume that you should swap the phone, or thinking it's hardware, or (?).
What build do you have? There are at least 3 builds available for the SGN.
http://forum.xda-developers.com/showthread.php?t=1376856
Sounds like another on the way...
sephtin said:
Rather than immediately assume that you should swap the phone, or thinking it's hardware, or (?).
What build do you have? There are at least 3 builds available for the SGN.
http://forum.xda-developers.com/showthread.php?t=1376856
Sounds like another on the way...
Click to expand...
Click to collapse
Seriously people need to stop making such a big deal of these separate builds.
WiFi could be an issue with the router. I had a problem where connecting Nexus to the router would cause both mine and other users internet in the network fail. Once I disconnected, internet returned. It worked on first few loads, then not anymore. Strange thing is that it fixed itself few weeks later.
(Same happened once with another router and when I was using HTC Desire, Android seems to be a wacky WiFi partner)
@rbiter said:
Don't know. The easy fix is to swap it.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Not this. If its software you end up with another phone with the same problem.
You may find other radios help with wifi, check the dev section for details if you have a rooted device. Otherwise youll probably need to wait for one of them to drop via an official ota.
As others have said, uncheck the weak wifi option
In terms of the multitouch issue, just tested my device and can't see any issues at all. Could be software related as the screen itself can support 10inputs - be interesting for users on non standard roms to check and see if they do have a problem as this may lend some weight towards the software related argument.
mohitrocks said:
Hey everyone,
I have had my Galaxy Nexus from Bell for a few days now, and it is a beast Everything runs smoothly, no lag (even with live wallpaper) and helps me accomplish everything I need from a mobile device ( a hell of a lot better than the milestone - international version of the Droid)
However, there are some prominent issues throughout the device.
1.) The wifi constantly times out, it will stop working at random times even if im 1-2 ft away from the router. Also, when I was downloading SD files for a game (asphalt 6 - 524mb file i think), i had to restart the download at least 10-15 times to finally get it to download. Is this a hardware issue? Can this be fixed through a software update
2.) The multitouch doesn't work at random times. For me, whether its plugged into the charger or not, at random times, when you touch the left side of the device in landscape mode, the device will not recognize touch inputs on the right side. HOWEVER, if you lock the screen, then unlock it, it works flawlessly. I am determined this is a software bug (may not be though) and if it isn't could someone please tell me? Thanks. And a lot of people also have this issue : http://forum.xda-developers.com/showthread.php?t=1385587
Also shown here:
www.youtube.com/watch?v=YdRSRROffO4
I have two question for you awesome people at XDA.
1.) Could someone please either post an issue to Google regarding these two issues or direct me to a website where I can post them?
2.) Could any of these be a hardware issue? Do you think I should return it and get another one?
Thanks so much guys,
Mosh
Click to expand...
Click to collapse
I get #2 in shadow gun if it goes into sleep mode while i'm playing. Its clearly a software issue as restarting the game it goes away.
Point 1 happens to me too. I've tried multiple ROM's. I'm getting a bit worried that it's hardware. It's dropping every few mins when I need it... then it comes back rather quick.
You have any news or has anyone else experienced it?
I'm not seeing a ton of people talk about this wifi problem, so I'm guessing it's not a widespread issue. I'm assuming it's not hardware either, but I'm curious about it. Whenever I turn on wifi on the Nexus and it tries to connect to my router, it disables all other connections, and the Nexus reports that it's not in range of the router. I'm interested in what routers people are using that are experiencing this issue.
I have a D-Link DI-624, a free router provided by Verizon with FIOS signup. I'm using a custom password, not the one that came with the device. I have a 13 digit alphanumeric password (sorry, I can't remember the exact security setting for it).
Edit: Actually been doing some research on this, and it's appearing it may be a frequency / channel issue, that the phone is broadcasting at a frequency similar to your router. Looking into exact fixes at the moment.
I have no problem with wifi and multi touch.
But I noticed that two fingers cannot be very closely touched it will mingle together. For example if you hold shift button on keyboard it could act like normal shift (turn lowercase to upper or vice versa) but its very difficult to use shift + a
Also lots of games exiting on me, first I thought was multi touch acting up so I could accidentally hit home or back button. But then I think its just matter or compatibility of those games with ICS.
Sent from my Galaxy Nexus using XDA App
do you know if the latest update solved the touch problem?
Same issues here. On the samung version (dont remember the codename) i had this issue so i rooted and changed it so that google updates my phone. But this didn't help either. Still losing wifi when i am downloading. Like now i was going to download 9mm and after 2 seconds the wifi disconnect until i quit 9mm and then it pops up straight away. Can it be a hardware issue?
PS: before i change my phone brand to google, i could see the "avoid poor wifi connection" but now when i go to advanced tab it's gone :S
Ok everytime i try to test wifi in speedtest it says network communication issues after 2 sec of testing. Any info please? Do i have a faulty unit? going crazy over here
For what it's worth, I haven't had either of these problems on my Galaxy Nexus, and it's been on a lot of WiFi networks.
I've gotten speeds in excess of 20mbit/20mbit via the speedtest.net app multiple times on the campus wifi, as well as my parents', and my dorm connections. I've downloaded the Asphalt files twice without any interruptions either time, and I've never experienced any problems.
As for multitouch - no problems with that either. To type in all caps you can hold down the caps button on the keyboard and type - it's never given me any issues. I don't think I've been in a situation where I've felt multitouch hasn't performed right.
horadee said:
Point 1 happens to me too. I've tried multiple ROM's. I'm getting a bit worried that it's hardware. It's dropping every few mins when I need it... then it comes back rather quick.
You have any news or has anyone else experienced it?
Click to expand...
Click to collapse
Multiple ROMs doesn't mean much, they all share official driver binaries and radios that are available.
Sent from my Galaxy Nexus using Tapatalk
Manacit said:
For what it's worth, I haven't had either of these problems on my Galaxy Nexus, and it's been on a lot of WiFi networks.
I've gotten speeds in excess of 20mbit/20mbit via the speedtest.net app multiple times on the campus wifi, as well as my parents', and my dorm connections. I've downloaded the Asphalt files twice without any interruptions either time, and I've never experienced any problems.
As for multitouch - no problems with that either. To type in all caps you can hold down the caps button on the keyboard and type - it's never given me any issues. I don't think I've been in a situation where I've felt multitouch hasn't performed right.
Click to expand...
Click to collapse
Then i probably got a faulty unit. Will give it 2 more days and if it's still the same i'll return it.
I know this has probably been asked many times before but i can not find an acceptable answer. My WiFi will not automatically connect to known WiFi spots i know they are solutions to try like turning wifi optimisation on/off and you can always manually go into wifi and it will connect, but its not right it is not how it should work. I'm wondering if it is linked to hardware as in a certain batch of components not working properly with the software. Anyway is there a permanent proper fix other than flashing back to an early release. Also I have tried many 4.3 roms including stock and they are all the same
Tasker Fix
goatimus said:
I know this has probably been asked many times before but i can not find an acceptable answer. My WiFi will not automatically connect to known WiFi spots i know they are solutions to try like turning wifi optimisation on/off and you can always manually go into wifi and it will connect, but its not right it is not how it should work. I'm wondering if it is linked to hardware as in a certain batch of components not working properly with the software. Anyway is there a permanent proper fix other than flashing back to an early release. Also I have tried many 4.3 roms including stock and they are all the same
Click to expand...
Click to collapse
Had the same issue. Having success with a Tasker rule that turns off wifi for 1 minute when wifi connection is lost and then turns it back on. This seems to reset the wifi so when I return to a known wifi, there is a reconnect. At wost have to wake the device (hit the power button) and then wifi comes alive.
bigknowz said:
Had the same issue. Having success with a Tasker rule that turns off wifi for 1 minute when wifi connection is lost and then turns it back on. This seems to reset the wifi so when I return to a known wifi, there is a reconnect. At wost have to wake the device (hit the power button) and then wifi comes alive.
Click to expand...
Click to collapse
Thanks for help I've decided to go back to 4.2 for now. It really bugs me when something doesn't work as it should and refuse the 'workarounds' as a matter of principle. Does anyone know though if it is a hardware batch kind of problem as it just doesn't seem to make sense that some people have the problem where others do not. I hope 4.4 doesn't have the same issue.
goatimus said:
I know this has probably been asked many times before but i can not find an acceptable answer. My WiFi will not automatically connect to known WiFi spots i know they are solutions to try like turning wifi optimisation on/off and you can always manually go into wifi and it will connect, but its not right it is not how it should work. I'm wondering if it is linked to hardware as in a certain batch of components not working properly with the software. Anyway is there a permanent proper fix other than flashing back to an early release. Also I have tried many 4.3 roms including stock and they are all the same
Click to expand...
Click to collapse
Having the same issue here on my toroplus. I've noticed three different behaviors: automatically connects, connects right after screen turns on (before unlocking), and doesn't connect until I tell it to "Connect". I've read that some people have reported the issue on the Nexus 4, but I don't know if that means anyone is working on fixing it...but being on multiple devices, someone that can fix it ought to notice it, right? I hope so; it's definitely starting to annoy me too!
Its annoyed me to the point I think 4.3 is unusable. I have limited data usage and with my very useless memory I keep using it up as I've forgot to manually connect to WiFi. I've even tryed looking through all the system folders to see if I can edit some setting but I don't really know what I'm looking for.
Sent from my Galaxy Nexus using XDA Premium 4 mobile app
Recently tried 4.3 again with the same problems as usual. Buuuut after a week of using it the WiFi issue seems to be fixing itself!?!?! More and more often its connecting by itself yet I have not changed a single thing. I am on stock unrooted 4.3. So maybe its just a case of a bit of patience.
Sent from my Galaxy Nexus using XDA Premium 4 mobile app
No, I can't confirm that. I've been using 4.3 for at least 2 months and the issue hasn't fixed itself the least.
Hopefully someone here can advise me on this issue I have been getting with my Nexus 5x and using chrome but issue also happens in youtube. Note I have not setup my phone with a SIM yet, just been testing out the phone features and Android 6.0
When connected to my home networtk chrome and youtube work fine but every now and then the web page loading seems to stall in chrome, and then i watch the wifi signal disconnect and then reconnect and then the web page will load, but before it does i get the error message
dns_probe_finished_no_internet and sometimes its ERR name not resolved or ERR_NETWORK_CHANGED or similar inside chrome.
it seems to recover after about 30secs and then i have full wifi again. it just keeps happening This seems to be random at the moment but is consistent. My home network is pretty solid and all my other devices work fine and do not exhibit this issue, my wifi is solid.
I have done all the usual forget network, wipe system cache and static IP etc. nothing makes a difference. can anyone shed some light what might be causing this?
thanks
Did you manage to solve the problem? I got my phone last week and I am having the exact same problem.
I should mention that I am on stock unrooted and using At&t network. I checked the wifi connection from my older phone lg optimus g and it seems to be fine. It keeps on disconnecting and reconnecting on my 5x though and I think that is draining the battery faster than anything else. My top two battery uses are android system and android os rather than sceeen.
Do you think it is a hardware problem?
friendlyguy55 said:
Did you manage to solve the problem? I got my phone last week and I am having the exact same problem.
I should mention that I am on stock unrooted and using At&t network. I checked the wifi connection from my older phone lg optimus g and it seems to be fine. It keeps on disconnecting and reconnecting on my 5x though and I think that is draining the battery faster than anything else. My top two battery uses are android system and android os rather than sceeen.
Do you think it is a hardware problem?
Click to expand...
Click to collapse
Have the same problem with mine after one week's use. Was fine until this morning.
On hold with warranty service now and will be getting a replacement.
Don't wait, use the warranty.
---------- Post added at 10:25 AM ---------- Previous post was at 10:23 AM ----------
My problem was more global than just while using Chrome. Don't know if that matters....
ChauncyG said:
Have the same problem with mine after one week's use. Was fine until this morning.
On hold with warranty service now and will be getting a replacement.
Don't wait, use the warranty.
---------- Post added at 10:25 AM ---------- Previous post was at 10:23 AM ----------
My problem was more global than just while using Chrome. Don't know if that matters....
Click to expand...
Click to collapse
Any luck getting rid of the problem? I even factory reset my phone but the problem is still there. My problem is also global, not just in chrome. I think that there is a problem with the wifi of the phone. I do not want to root and install a new kernel as of yet. Just want to stay on the stock rom.
What did the warranty service say? Is this a common problem with the 5x? I would rather not RMA if the problem can be solved by some other means. I put on the screen protector so well. Don't want to do it all over again lol.
Also, is Android OS on the top of the list in battery drain? It is for me and I think the wifi connecting and disconnecting prevents the phone from sleeping.
friendlyguy55 said:
Any luck getting rid of the problem? I even factory reset my phone but the problem is still there. My problem is also global, not just in chrome. I think that there is a problem with the wifi of the phone. I do not want to root and install a new kernel as of yet. Just want to stay on the stock rom.
What did the warranty service say? Is this a common problem with the 5x? I would rather not RMA if the problem can be solved by some other means. I put on the screen protector so well. Don't want to do it all over again lol.
Also, is Android OS on the top of the list in battery drain? It is for me and I think the wifi connecting and disconnecting prevents the phone from sleeping.
Click to expand...
Click to collapse
<----------------->
Tried everything, reset network connections and then tried a complete reset and attempted new setup but the wifi was too flaky to complete the setup. Since the problem happened while I was using the phone I was not able to observe the effect on battery life. I would imagine it would take a big hit trying to connect and failing continuously.
Did this before calling Google so I wouldn't have to do this while on the phone. Warranty Service did not mention any ongoing problem with the wifi.
Am setting up the replacement currently. I'll save rooting, etc. until I've used the phone for a good while.
Bite the bullet and send it back. It's not going to heal itself.
ChauncyG said:
<----------------->
Tried everything, reset network connections and then tried a complete reset and attempted new setup but the wifi was too flaky to complete the setup. Since the problem happened while I was using the phone I was not able to observe the effect on battery life. I would imagine it would take a big hit trying to connect and failing continuously.
Did this before calling Google so I wouldn't have to do this while on the phone. Warranty Service did not mention any ongoing problem with the wifi.
Am setting up the replacement currently. I'll save rooting, etc. until I've used the phone for a good while.
Bite the bullet and send it back. It's not going to heal itself.
Click to expand...
Click to collapse
Hi guys,
Just updated to 6.0.1 OTA and yes the problem remains and seems even worse now. Can I ask how you go about the warranty? Is there a number to call google directly?
855.836.3987
ChauncyG said:
855.836.3987
Click to expand...
Click to collapse
oops sorry I should have said im in the UK, dont worry il find it. Can I ask is your replacement phone working correctly now, no wifi drop outs as before? if so what version of marshmallow are you on?
I've only been using it about 8 hours but no problems so far. The phone updated to 6.0.1 during the initial setup.
You can find the phone # for the UK by using a 'Contact Us' link in the Devices Store on Google Play.
ok so I seem to have fixed this issue been having and it turns out the phone itself is fine. The issue was with 2.4Ghz wifi networks. There are quite a few in my local area and there is probably a lot of cross talk on channels. So i setup a 5GHz network and my n5x seems rock solid since ive connected to that. no one single drop out all day! speeds are also much faster im getting 150MB download speed on wifi lol...
i changed nothing else on my phone just for the record. hope this maybe also helps someone else
KTroopA said:
ok so I seem to have fixed this issue been having and it turns out the phone itself is fine. The issue was with 2.4Ghz wifi networks. There are quite a few in my local area and there is probably a lot of cross talk on channels. So i setup a 5GHz network and my n5x seems rock solid since ive connected to that. no one single drop out all day! speeds are also much faster im getting 150MB download speed on wifi lol...
i changed nothing else on my phone just for the record. hope this maybe also helps someone else
Click to expand...
Click to collapse
I think I have an issue with the college wifi as well. I asked my friends who are using the same wifi network and their phones also do not seem to remain connected. I thought that it was an issue with my phone but I guess it is not.
To test that, I connected my phone to my college wifi all night and when I woke up in the morning, more than 20% battery had been used probably because of disconnecting and reconnecting continuously. The next night, I connected to some other wifi and there was less than 3 or 4% drop in battery overnight.
I hope they upgrade the college wifi as the battery drain is very annoying.
Latest skins
Try clearing cache and cookies of the browser and Restart it.
So i have noticed that while i am on wifi for example the videos on instagram take a while to load, this is kind of crazy because i am on fios 5G internet on wifi. Im coming from iphone so i know there was an option on iPhones that chose to give more prescedence that if you were connected to wifi it used the internet from that then the provided one from T-mobile for example. So my questions is, has this happened to anyone else? Or is there any other solution to this?
I've been experiencing the same issue since the time I purchased the device and I'm yet to come across any particular solution. A workaround that I've found is disconnecting the wifii, reconnecting it and then rebooting the device. It starts to work normally after doing those 3 things for at least a day.
I had the problem too. My router was having issues with ipv6 firewalls and only the 5ghz had issues. I solved mine by downloading a VPN app. I'm using NoRoot Firewall and everything works fine now.
Sent from my Pixel XL using Tapatalk
raghuvir12 said:
yes i have also same issue many times and i have found some useful links to solve this issue
http://www.thecrazythinkers.com/how-to-fix-google-pixel-xl-phone-wifi-issues/
hope this will give you solution same as me.
Click to expand...
Click to collapse
FWIW: #9 can't work. There's no option in stock recovery to wipe cache partition.
Wow this is ridiculous man for paying about $1,100 for this phone, these issues shouldnt even be there to begin with.
Try disabling wifi scanning?
bbb90104 said:
Try disabling wifi scanning?
Click to expand...
Click to collapse
where do you find that? but even if so im connected to wifi already why would the phone be searching for additional access points?
Settings -> location -> scanning (three dots on the top right).
I think it scans for other wifi in the area to help pinpoint your location (not sure how google does it).
Hi,
I'm with the A50 for 3 weeks now. In the last couple of weeks I have a very annoying problem. A few times a day (sometimes 5-6) the phone disconnects from the wifi network and turns off the Bluetooth with no apparent reason.
When this happens the Bluetooth is actually turned off (not just disconnects). When I try to reconnect to a wifi network, I cannot (no response from the phone, although it does recognize available networks) and also the Bluetooth cannot be turned on at all.
The only way out of this is to switch to flight mode and back. That resolves it and everything goes back to normal. Then it can happen again in a few minutes or a few hours.
Anyone have an idea what's going on before I throw this phone away?
I thought I'm the only one facing these issues (in my case its not as frequent but its there). I also noticed that when changing EAP settings in certain wifi coneections, the settings app just force closes. Contacted customer support and they recommended doing a factory reset!
There is a big problem on this part of the smartphone, I encounter a problem with bluetooth and the wifi tends to cut also by now, but it returns to normal without going through the airplane mode for me.
I do not know if it's a hardware or software problem, but I think I'll return the smartphone to Amazon and go back to my S7 Edge
shadow_khan said:
I thought I'm the only one facing these issues (in my case its not as frequent but its there). I also noticed that when changing EAP settings in certain wifi coneections, the settings app just force closes. Contacted customer support and they recommended doing a factory reset!
Click to expand...
Click to collapse
I did a factory reset, in my case, nothing changed, I just lost my time doing it yesterday
What firmware do you guys have?
zenat said:
There is a big problem on this part of the smartphone, I encounter a problem with bluetooth and the wifi tends to cut also by now, but it returns to normal without going through the airplane mode for me.
I do not know if it's a hardware or software problem, but I think I'll return the smartphone to Amazon and go back to my S7 Edge
I did a factory reset, in my case, nothing changed, I just lost my time doing it yesterday
Click to expand...
Click to collapse
Can also confirm. Finished a factory reset now and I still face the same issue with the FC on changing EAP setings. Wifi keeps dropping. Unfortunately mine was bought from mediamarkt about 8 weeks ago. I'll contact the customer support again and see what they recommend.
I have similar problems with BT connected Samsung Galaxy Watch.
What I observed: when I switch off 2.4 wifi ( or "forget" all known networks so the phone does not connect ) then BT connection with watch works perfectly.
Strangely enough when I am connected to 5 GHz wifi BT seems to work OK.
So in my case: BT and 2.4 GHz wifi running together causes problems
As I saw in May update Samsung declares fix for wifi performance.
Let's see what happens
I don't know about bluetooth issue but I do have wifi issue, sometimes the wifi is not working so I have to turn it off and on again to fix it
pabgar said:
I have similar problems with BT connected Samsung Galaxy Watch.
What I observed: when I switch off 2.4 wifi ( or "forget" all known networks so the phone does not connect ) then BT connection with watch works perfectly.
Strangely enough when I am connected to 5 GHz wifi BT seems to work OK.
So in my case: BT and 2.4 GHz wifi running together causes problems
As I saw in May update Samsung declares fix for wifi performance.
Let's see what happens
Click to expand...
Click to collapse
Now that you say it, it's true that I had no disconnection when I was in wifi 5ghz !
Faust777 said:
What firmware do you guys have?
Click to expand...
Click to collapse
Last firmware for me
Faust777 said:
What firmware do you guys have?
Click to expand...
Click to collapse
I'm with the April security patch. Still haven't received the May update
shadow_khan said:
Can also confirm. Finished a factory reset now and I still face the same issue with the FC on changing EAP setings. Wifi keeps dropping. Unfortunately mine was bought from mediamarkt about 8 weeks ago. I'll contact the customer support again and see what they recommend.
Click to expand...
Click to collapse
If you could update me on what they say, that would be amazing. I'm in Berlin as well.
sagybp said:
If you could update me on what they say, that would be amazing. I'm in Berlin as well.
Click to expand...
Click to collapse
Here is what they said:
Dear Mr. [redacted],
We kindly ask you to carry out the following steps:
Please touch samsung members for about 1 second and then tap on "Error reports". Now select "Network / Connections" and activate "Send system log".
please describe your request again. This data will then be sent directly to the responsible department.
Kind Regards
[redacted]
tbh, this seems like they want to bs their way out of solving my issue. I have no expectation of hearing back from them.
zenat said:
Now that you say it, it's true that I had no disconnection when I was in wifi 5ghz !
Last firmware for me
Click to expand...
Click to collapse
So the may update right?
sagybp said:
I'm with the April security patch. Still haven't received the May update
Click to expand...
Click to collapse
Same with me still april update, samsung in my country is very slow at distribute update.
shadow_khan said:
Here is what they said:
Dear Mr. [redacted],
We kindly ask you to carry out the following steps:
Please touch samsung members for about 1 second and then tap on "Error reports". Now select "Network / Connections" and activate "Send system log".
please describe your request again. This data will then be sent directly to the responsible department.
Kind Regards
[redacted]
tbh, this seems like they want to bs their way out of solving my issue. I have no expectation of hearing back from them.
Click to expand...
Click to collapse
I just spoke to Samsung Germany today and they told me they are aware of this problem and it should be fixed with the next update and that they are working hard to get out until the end of the month. At least some hope.
I thought I was going crazy with my bluetooth problems... Glad to know samsung knows about this... thanks for info all
shadow_khan said:
Here is what they said:
Dear Mr. [redacted],
We kindly ask you to carry out the following steps:
Please touch samsung members for about 1 second and then tap on "Error reports". Now select "Network / Connections" and activate "Send system log".
please describe your request again. This data will then be sent directly to the responsible department.
Kind Regards
[redacted]
tbh, this seems like they want to bs their way out of solving my issue. I have no expectation of hearing back from them.
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carlasan said:
I thought I was going crazy with my bluetooth problems... Glad to know samsung knows about this... thanks for info all
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Wanted everyone to know I received the May update this morning which stated "Wifi stability fixes".
I updated it 5 hours ago. So far, no disconnections. Let's see.
sagybp said:
Wanted everyone to know I received the May update this morning which stated "Wifi stability fixes".
I updated it 5 hours ago. So far, no disconnections. Let's see.
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Great news. Is bluetooth fixed also ? ( mean BT disconnections when wifi 2,4 connected )
sagybp said:
Wanted everyone to know I received the May update this morning which stated "Wifi stability fixes".
I updated it 5 hours ago. So far, no disconnections. Let's see.
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Also got the May patch. Unfortunately changing EAP method in wifi still force closes the settings app.
A505G (americas) version still not yet updated
pabgar said:
Great news. Is bluetooth fixed also ? ( mean BT disconnections when wifi 2,4 connected )
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All my problems were fixed after that update. I have no disconnections for a few days now!
I confirm. After May update all BT and WiFi problems are gone.
Strange issue with Wi-FI and Night Mode
Hi there,
I'm on the latest May '19 update with my A50 (A505FN) and just discovered a very strange issue: when Night Mode is enabled, I can't change advanced settings on WiFi connection, or the Settings app will crash as soon as I tap on the "IP Type" or "Proxy" option.
If I disable Night mode, then everything works fine and I can successfully change the above settings.
Think this is a SW bug...
Did someone experience the same behaviour?
Thanks in advance,
Max - Italy