I charged my phone 2 hours ago through magnetic port when the battery reach 20%. When I unplugged it, instead of show lock screen, I noticed that the phone is already turned off. This never happen before... so I turn it on again and this happen...
The phone boot normally (sony logo, xperia, then splash screen several times) but when lock screen show up, suddenly appear phone shutting down window and it just shutdown.. Not give me a chance to cancel the process...
See the video in attachment.
My phone is still using stock jelly bean, no root, no custom launcher installed.
I didn't feel any overheating issues here.
Any advice?
UPDATE:
Successfully update to 14.4.A.0.108 through PC companion... didn't resolve the issue, even the phone shutdown in the middle of boot screen. Also the phone cannot charge, battery still around 40%.. Oh well..... what happened??
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My phone display just won't light up. It doesn't even display the boot screen logo. Last night prior to going to sleep, i kept my phone in power saving mode and the battery was at around 76% so it was weird to find the battery dead when i woke up. I connected it to the charger and the phone did start up normally. I checked around for messages on WhatsApp and Facebook then when the battery got to about 5% the phone turned itself off and ever since i have not been able to see anything but white noise on the screen. The touchscreen still responds as it still vibrates while running my fingers on the screen. I tried removing the battery and inserting the spare battery but to no avail. My phone display had been changed about 5 months back due to crack screen at a service center. Currently the phone is rooted but i believe that is not the problem or could it be? There's a vertical white line on the side of the screen. Any help will be appreciated, thank you in advance.
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Can somebody tell if if it will be possible to unroot the phone? Or flash the phone before i leave it at a service center? When connected to Kies, Kies shows an update. Is it safe to simply update through Kies?
So it's the second time my G3 gets stuck and won't come back to life. 6-7 months ago it was stuck onto the firmware update screen (thou I never messed with rooting and stuff) and I had to send it back to LG Italy since it was still under warranty. They just wiped everything off, replaced something and sent it back to me.
Today's problem: Phone was off this morning and when I tried to turn it on it seemed like battery was dead. Charged it and turned it on after a while, got into home screen and a weird message about whatsapp loading issue because my phone time wasn't correct. On top of that the phone was totally frozen and didn't respond to any imput, so I had to remove the battery and put it back in. From now on, the phone is stuck on logo screen. Tried to put it in download mode, I see the firmware update screen but my computer won't recognize my phone via pc suite. Recovery mode won't even start. Tried to turn it off and just plug it into my wall charger: the empty battery icon with the loading symbol pops up and everything seems to be stuck, even if I unplug it the icon would still be there. I tried with two different batteries getting the same result
Totally clueless about what to do now (the phone is still under warranty by the way).
Hello, i faced a serious problem this evening, just after i finished a call phone, the screen of the phone went Blue and then it went off, i started to put it on again and then it showed the screen with LG and then it went black no boot at all. i removed the battery and i tried again and still the same, so i tried to remove the battery and put it again and plug it with the computer, it went on with charging battery and then suddenly went to blue screen again.
So i tried to put the recovery mode with power down and on/off and it worked i got the recovery mode screen with factory reset but it was only with factory reset, i tried it and then i put yes and it reboot and then after LG screen, it went black again....
so i tried to put download mode with usb cable but it wont, always i got the blue screen. what should i do, where is the problem exactly for people who had the same problem ? the batterye ? the motherboard ?
anyone to help ? i changed the battery and it wasnt coming from it, and the phone showed others anormalies like sometimes u can charge the battery and you see the % and sometimes it goes blue screen and shut down. anyone had the same issue before ?
My LG G3 randomly started giving this problem for 3-4 days till it went completely bad. It just wouldn't get past the Blue Screen. Since I had to take a backup before taking any further action, I have been able to get it up and running for very short durations by keeping the cell phone in the freezer for an hour or so. Yes. I am not kidding. After it freezes, I can get it up on about 5th or 6th attempt. Sometimes even more. Be mindful that the battery is now showing a red humidity marker due to the freezer.
I am thinking of asking LG to repair it. What a piece of crap. Its only 18 months old for me.
Hi Guys, hope you are well.
Recently I just brought a LG G710N with 6g+128g.
It was stuck in the boot loop with LG logo, after the battery completely drained. It boots to the system.
Yes I can go to download mode or recovery, so I tried to install the newest g710n KDZ with LG UP.
It did work, but if I charged the phone with all charger or wireless charger. The phone will go completely black screen once it passed 30% battery. btw once it's blacked, every single button does not work, no matter reboot or download mode, it does not show up, only thing i get is completely black.
Until the battery is drained again, the 0% logo will disappear and then I can charge it. But once it pass 30% the phone will go black screen again.
So right now, Im not sure if its the software problem or some hardware issues.
If it's hardware issues, during the using time (when battery was around 20%) the phone was fine and can open every apps.
If it's software issues, how can i solve this weird problem.
Thanks
Regards.
Press vol-and power Button together unitll it's starts it may take take some time keep pressing both
Hello,
My wife's Sony Xperia XZ2 Compact with model number H8324 has an issue with booting or maybe the launcher getting stuck in a loop after getting to the lock screen for a split second.
The phone seems to boot like normal and gets to the lock screen, we are even able to punch in one or two digits of the 4 digit pass code. Then it goes into a loop of the notification bar and back button flickering. From then on the phone is not responding except for the power button which brings up the normal "Turn off, Reboot, and Lockdown" menu. The issue just started out of nowhere yesterday morning and we haven't been able to fix it yet. We haven't done any rooting or custom rom flashing, it's running the official Sony software but it's out of warranty.
Here's a video showing the issue. The video shows the whole boot process but the link takes you to the last part after the logos.
We would love to get some files off it so if there is a way anyone can help us with that we'd prefer it over a hard reset.
Things we've already tried
Turning the phone off and on again
Unlocking the phone in the split second the lock screen works, this is just too short to swipe up and then put in four digits.
Rebooting the phone
Booting while charging
Booting into safe mode (this has the same issue)
Connecting the phone with USB to a pc, the phone is recognized by Windows, but it doesn't share it's filesystem with Windows.
Connecting the ADB to it, alas usb debugging is not yet enabled on the phone
Trying to get into recovery mode, we haven't been able to get into the recovery menu. Googling seems to indicate it might be holding volume up + power button when the phone is off but then it doesn't seem to do anything at all.
We're currently trying to run out the battery of the phone to see if that will resolve the issue on it's own.
If anyone has any idea, we would love to hear it.
no solution from me. But I have exact same problem and tried same things. Yesterday I did not used the phone. Day before shut down, today tunred it on and it starts with the issue. Strange it happens to both of us at the same time frame. removing sims did not help either.
By holding down "volume down+power" I was able to boot in safe mode but the same issue occur; no way to get into the phone.
Yeah that's weird. Draining the battery did nothing for us. There was not much data that we wanted to extract from the phone. Most of it was contacts and an emulated Pokémon game save file. So my wife eventually reflashed the OS with Xperia companion which did actually resolve the issue of not being able to use the phone.
I faced the same problem today ,i have xz2 , yesterday it was 24% and today i found it 0% so I put it in the charger ,but I faced this problem