Develop Bugs

Microsoft MyPhone and SMS

Hi:
Just got a new phone and used MyPhone to restore sms etc. to my new phone.
Well, it did restore all sms, but it restored them in a crazy, erratic order . Out of date, out of time (for example an sms from 10/25 shows after one from 10/26, and one from 10pm shows after one from 10am etc). Is there anything I can do about arranging them? I did of course try the view by MESSAGE TYPE, FROM etc (in the upper right of messaging), which only rearranged the main/last visible sms in the thread.
Also, the restored texts only show sent texts in TF3D sms tab (TF3D 2.1, WM6.5 stock ATT), but it does not show received texts.
Please help, as everything is a MESS now.
Thanks!

That's a good point. I noticed that too. Also my mms don't get restored with their pictures attached.

I've been having this problem for a bit now, wow, thought it was only me. However, when I log onto myphone on the net, everything is there, very strange

I've suffered the same problem as you guys, but I found a solution. Here are the steps I had to take to ensure the proper order of my SMS.
On your previous device you have to disable SMS threading. Here are the steps to do it (Assuming its WinMo 6.1):
1.) In your registry go to:
HKEY_CURRENT_USER\Software\Microsoft\Inbox\Settings\OEM\
2.) Create new DWORD value name: SMSInboxThreadingDisabled
3.) Set the value for that DWORD to 1
4.) Exit and soft reset device
Now you have to install Jeyo Mobile Companion to back up your SMS on your old device. You can use it as a trial for 30 days. Here is the website: http://www.jeyo.com/companion.asp
1.) Connect your previous device to the software and backup your SMS only (you will be given options to backup contacts and e-mail as well) using the software. It should be self-explanatory to do this. This creates a local backup file on your PC.
2.) Hard reset your Tilt 2
3.) Make sure in your Task Manager that Messaging is not in there
4.) Connect your Tilt 2 to Jeyo Mobile Companion. Choose the restore option to restore your SMS
5.) When the process is complete, go your SMS Inbox. If you see your Inbox sorting out your messages, then your job is complete. If you have a lot of SMS's this process can take a very long time. Do not interrupt the process at all! Just leave the phone idle for a while. If you do not see your Inbox sorting the SMS's continue reading.
6.) Delete all your SMS's on the Tilt 2. Make sure drafts, inbox, and sent items are empty. It can take a while to delete all the messages.
7.) Repeat steps 3-5
This is all based on my experience of restoring the SMS in the right order. If anyone has a simpler and more efficient way of doing this, please post.

Hi:
Thanks for your reply. Sadly I no longer have my old device.
Is there any other way of fixing this problem?
Thanks again!

From my experience, the only way around it is converting your SMS backup to non-threaded SMS backup. I haven't tried this method but you can see if works for you.
I am not sure if AdvancedConfig 3.3 is compatible with WinMo 6.5, but I assume it is. Please research if it is beforehand because I couldn't find confirmation. You can download that app from here: http://forum.xda-developers.com/showthread.php?t=418151
Use that app to disable threaded SMS. Soft Reset and if all went well, your inbox should not have threaded SMS anymore. Then start following my steps from where you install Jeyo Mobile Companion. The only difference is that in the first step, you will be backing up your SMS from your Tilt 2.
Let me know if that works out for you if you decided to try it out.

There were many complaints of this on the MyPhone forums and last I checked, Microsoft said that this was a known issue based on when the device was inserting a given message into the message store.
They said that they were working on it.

das-man said:
From my experience, the only way around it is converting your SMS backup to non-threaded SMS backup. I haven't tried this method but you can see if works for you.
I am not sure if AdvancedConfig 3.3 is compatible with WinMo 6.5, but I assume it is. Please research if it is beforehand because I couldn't find confirmation. You can download that app from here: http://forum.xda-developers.com/showthread.php?t=418151
Use that app to disable threaded SMS. Soft Reset and if all went well, your inbox should not have threaded SMS anymore. Then start following my steps from where you install Jeyo Mobile Companion. The only difference is that in the first step, you will be backing up your SMS from your Tilt 2.
Let me know if that works out for you if you decided to try it out.
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Hi:
Thanks so much for your replies
So, after restoring with Jeyo, can I then turn threading back on? I can't live without threaded messages lol.
Thanks again!

Oh I am sorry I forgot to mention that. After you backup your messages without the threading, you should hard reset your phone. Then just follow the steps like I mentioned. So yes, your threading should be enabled again by default so you don't have to worry about that on your part.
BTW, please don't forget to keep copies of your old backups (any backup files you had before I made my suggestions).

Hi:
Well when I disabled threaded messaging for some reason it caused my phone to become unresponsive. SMS tab was no longer loading in TF3D, and all of TF3D was basically unusable.
I had to hard reset, and restore with Sprite.
So, now I am back to the messed up SMSes.

Sorry to hear that. Yeah I was lucky enough to still have my old phone to mess around with so I am not sure how get your SMS in order. If you still feel like messing around I still have a few ideas in mind lol.
Forget trying to disable the threaded SMS all together. This time try backing up your SMS on your Tilt 2 using Jeyo. Once it's backed up, look in Jeyo and see how it is arranged. If you see all your received SMS in "Inbox" and sent SMS in "Sent" I guess that is a good sign. Then perform a hard reset on your phone and try restoring your SMS from Jeyo's backup file.
If after the first restore from Jeyo, your message is still out of order, don't panic. Like I mentioned earlier, delete all your SMS's(Not Hard Reset!) and perform the restore a second time. (I don't know the reasoning behind that, but hey it worked for me.)

Das-Man,
I have the HTC Touch Pro 2 with Verizon as my carrier and I tried your method.
I downloaded all my messages back onto my phone via My Phone. They were all out of order. So, I then downloaded Total Companion and edited the registry value as you said, so that they became unthreaded. Went to Jeyo's website, downloaded the program, backed them up.
I deleted all messages in my folders, deleted the registry values, made sure my mms was closed, etc. Then restored my messages. They went back on but they are still unthreaded in my windows sms windows.
I already had my contacts, etc backed up. So, I decided to reflash my rom thinking that it would definitely get rid of my threading edits. That went smoothly, and I tried again.
In the windows txt app they're still unthreaded, but in order. In HTC's texting window, all texts are now separated by author. IE. All of mine are at the top, with all of my correspondents at the bottom. Though they are in the correct order, this still isn't very helpful.
You have any more ideas of what I could do or where I might have gone wrong?

First of all, the HTC's texting Window is a mystery I have not solved yet. Yes, mine also has the same nonsense with the the messages I sent on top while the messages I received on the bottom. I am still researching into it, and if i find a solution, I'll definitely let you know.
Now for your Windows txt app; after you reflashed the rom you said your msgs are still unthreaded after you transferred them. I am not sure if I had the same problem but I remember something was wrong the first time I transferred. That is why I deleted all the text messages and did the transfer process a 2nd time w/o reflashing the rom. In other words, the first transfer usually doesn't work for some odd reason but the 2nd time it does. If you see messages being sorted, then you are good to go, and don't touch it til you are certain it is done. I hope I didn't confuse you lol. BTW is it WM 6.5?

Ugh, this is the most frustrating thing ever.
After reading your post, I reflashed my rom again. Put the txts on once, it was a no go. No sorting happened. I deleted all of them, reconnected to Jeyo, and went to restore again.
Jeyo got through all the inbox and about 1/2 the sent box. Then it errored and closed out, not completing the restore. I went into my inbox to delete this incomplete transfer, and lo and behold what was there began to sort. I left it alone to make sure and everything rethreaded. It was fantastic. But as I said, 1/2 my sent messages were misssing and thus did not get rethreaded in. So, I deleted all my messages again. Repeated process, jeyo didn't error this time.
But of course, now they refuse to rethread. I have deleted/re downloaded probably about 10 times now and not once did it begin to resort my txts. I even reflashed the rom, hoping that it only would work the 2nd time, still no cigar.
I just don't understand what makes the windows messaging app want to rethread or not. Are there special options I should select in the restore? Am I supposed to be checking that overwrite box?
And yes, this is WM 6.5.

When I was doing the transfer, I did not have the overwrite option checked off. The best thing i could suggest, is reflash your Rom. Make sure in task manager that messaging is not in there. Use Jaya to transfer all your SMS to the phone. If it did not thread, make sure you delete all your text messages. Don't use Jaya to delete the SMS's but use the phone. Make sure you delete your sent box, inbox and even drafts. If you have a lot of messages, it can take quite a while to delete so don't panick. When you see everything is clearn try the transfer process again and hopefully it threads. I'm sorry if I'm repeating exactly what you did, but that is the best I can think of.

I got it to work. I had to turn of the threading option when I transferred the texts over. Once they were one, i went and renabled threading. All threaded perfectly. =)

I don't seem to have the problem you are all facing. I tested many different scenarios without turning off Threaded Messaging. First synced all the messages, then archived only a few that were part of a threaded message. they obviously got deleted from the phone. Later I restored the same messages from the archive and voila, they were all back perfectly.
I'm not sure, but many of you might not be aware that there is a new version of MyPhone available. The one that came with my ROM wouldn't work unless I upgraded it, which I did.

hopelovebeauty said:
I got it to work. I had to turn of the threading option when I transferred the texts over. Once they were one, i went and renabled threading. All threaded perfectly. =)
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Good to hear. BTW, were you able to get the HTC Messaging to thread properly?

[Q] Help?! 50 contacts limit cant save more then that.

I just noticed that people/contacts can only export 50 contacts from my phone. I noticed this because i saved the same number many times an upon exporting it gives me the 1/50 until it reaches 50/50 contacts exported to sd card, i also created dummy contacts to see if they get saved but they didn't, they showed on phone but trying to export they never show up. Ive lost several numbers that way thinking i was saving them then resetting my phone then importing them back in only to find out never got saved besides the original 50.
I have no clue right now where to start to fix this any one had similar problem that can help?

It may not be the answer or resolution you are looking for but I would highly recommend just syncing your contacts with google. Then you don't even have to worry about it because once you sync them, google will save and restore them with no need for interaction. Automagically if you will

sad face
elegantai said:
It may not be the answer or resolution you are looking for but I would highly recommend just syncing your contacts with google. Then you don't even have to worry about it because once you sync them, google will save and restore them with no need for interaction. Automagically if you will
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Thats what the sprint rep told me. Rather save personal things offline to do myself. Really thats just a cop out with the price of the phone and its stature of a super phone.
Imagine the 1st landline phone people used and it gives you problems, you write to the company and they write back saying hey at lest you can scream out your window and they will be able to hear you.
he also told me to take it into a sprint store for them to trouble shoot. Now i have to root the phone back and put stock. major hassle. Unless there is a solution i can take to avoid all that. After that most likely i'll get new phone with stock 2.2 that cant be rooted as of yet.

I can tell you that i have never seen your problem before. I'm a tech at Sprint and i have done many contact export and imports, sometimes several hundred contacts and never had a problem unless it was the sd card.
You said that you might take to a Sprint store but will have to unroot and flash to stock first. Before taking it into Sprint, try going back to stock and see if that fixes the issue. Could be a rom issue that no one else is noticing or not reporting with whatever rom you might be running.
Also, thats not really a cop out when people suggest using google to backup your contacts. Thats how the phone was designed to work. If you must have that physical backup, then just backup your contacts to google, then import to outlook. Not the solution you wanted to hear I'm sure, but it's another alternative.

zer0-1ne said:
Thats what the sprint rep told me. Rather save personal things offline to do myself. Really thats just a cop out with the price of the phone and its stature of a super phone.
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Click to collapse
stillryan said:
Also, thats not really a cop out when people suggest using google to backup your contacts. Thats how the phone was designed to work. If you must have that physical backup, then just backup your contacts to google, then import to outlook. Not the solution you wanted to hear I'm sure, but it's another alternative.
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Also, if you just sync with Google, you can export straight from Google into a couple different formats.

thx
stillryan said:
I can tell you that i have never seen your problem before. I'm a tech at Sprint and i have done many contact export and imports, sometimes several hundred contacts and never had a problem unless it was the sd card.
You said that you might take to a Sprint store but will have to unroot and flash to stock first. Before taking it into Sprint, try going back to stock and see if that fixes the issue. Could be a rom issue that no one else is noticing or not reporting with whatever rom you might be running.
Also, thats not really a cop out when people suggest using google to backup your contacts. Thats how the phone was designed to work. If you must have that physical backup, then just backup your contacts to google, then import to outlook. Not the solution you wanted to hear I'm sure, but it's another alternative.
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Click to collapse
Thank you will do. Will try that 1st.
mistersquirrle said:
Also, if you just sync with Google, you can export straight from Google into a couple different formats.
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Click to collapse
Thanks never synced anything with Google before and didn't know it had different options to export, was thinking of the issue at hand never thought of an interim in the mean time until i get the solution fixed. thanks.
Ill post back here of/if any solution.

zer0-1ne said:
Thanks never synced anything with Google before and didn't know it had different options to export, was thinking of the issue at hand never thought of an interim in the mean time until i get the solution fixed. thanks.
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Yeah. Google recently changed their whole contacts page, but just go to contacts > More actions > Export... and then just choose all contacts, and the format:
Code:
Google CSV format (for importing into a Google account)
Outlook CSV format (for importing into Outlook or another application)
vCard format (for importing into Apple Address Book or another application)

Anyone have Handcent delete all your messages for no reason?

I had a ton of text message threads in Handcent.. Just rebooted my phone like I do all the time. And all of a sudden they were gone! I tried to do a data restore from Titanium but that never seems to work for texts
Not the end of the world.. Just curios as to why it happened..

I have read before that sometimes HC will FC if too many messages are present on a thread, I guess this could be qualified as another side effect for a database that has become way too large for HC to handle.

This just happened to me again. After a manual reboot.. ALL of my text messages are gone. They're gone from the stock messaging app too so I'm not sure where the problem lies. I did a Google search and see other people are having this problem as well with just the stock messaging app. Any ideas on a fix? I'm missing some important text messages.... ugh..

Just noticed my saved wireless networks are gone after the reboot as well....
Sent from my PC36100 using XDA App

thenags said:
This just happened to me again. After a manual reboot.. ALL of my text messages are gone. They're gone from the stock messaging app too so I'm not sure where the problem lies. I did a Google search and see other people are having this problem as well with just the stock messaging app. Any ideas on a fix? I'm missing some important text messages.... ugh..
Click to expand...
Click to collapse
I can't help you with the root cause of the problem - I've never had it happen to me but a couple of friends have (all msgs wiped).
If the messages are missing from Handcent, they will also be missing from the stock app - there's no difference because the messages are (or should be) in the same place and you're just choosing to view/send them with Handcent or the stock app (or another of your choosing).
I CAN, however, help you try to minimize the effects of this happening in the future, as well as keep multiple records of your SMS...
I use two apps, together. The first one, called SMS Backup & Restore, by developer Ritesh Sahu has been a god send for me. You can backup all your messages and restore them, fully - it even gets the conversation threads in the right order by date upon recovery. In addition to manual backups, you can schedule backups.
While backing up is fast, I have to warn you that deleting all current messages (if you have a lot) and restoring them can take time. Restoring them, however, shows you a status bar so you can track its progress while deleting them just says "deleting" and you never know how long it will be. (The same dev also has a sister program for phone call logs - it's lightning fast and just as reliable/effective).
The other app I use is called "SMS Backup" by dev Christoph Studer (if you have trouble finding either of these in the market, look them up by searching for the dev's names). What this app does is work quietly in the background to send / upload your SMS to your Gmail. You can set which label you want to apply to them in Gmail, and then in Gmail set a filter to have them skip right over your inbox. This app also lets you have them appear as read when they are uploaded. All in all, you never even realize it's working and your Gmail will never be the wiser, until you have to refer back to an old SMS - maybe a phone number or address or some other vital info sent to you over text... and you can just go and find it at that time safely recorded in your Gmail.
I hope that helps!
Best of luck. If you're having trouble beyond disappearing texts, you may have other more serious underlying issues...

The problem with the backup apps are obviously I need to run them. Who thinks to do a backup prior to doing nothing more than a reboot?! It's crazy that the phone just deletes them on it's own. Searching on Google shows that this problem is wayyyy too common.

thenags said:
The problem with the backup apps are obviously I need to run them. Who thinks to do a backup prior to doing nothing more than a reboot?! It's crazy that the phone just deletes them on it's own. Searching on Google shows that this problem is wayyyy too common.
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who will do backups on a regular basis? folks that have lost data in the past. the more significant the loss, the better their backup habits.
i do backups. it seems the previous poster does. heck, i bet you start doing backups too.
the more you work with technology the more likely you are to ensure that your important data is at least duplicated. things like pictures, audio, video, text should be considered. this goes for desktops, laptops, netbooks, phones, etc. if it stores data, runs an OS and a users interacts with it...it will fail eventually.
sms backup works quite nicely. i found it after i lost my text messgs once.

I run Titanium every single night by schedule and nandroid every other night. I also have automated backups on all my PC's. But I send and recieve at least 1000 texts a day.. So when my texts randomly delete themselves at 5pm.... A backup made at 2am does me no good for my text messages....

Then modify your backup routine. I your backups won't recover your data...you are using the wrong tool. Sms backup can backup every X hrs.
Trust me..there is always a way to protect data that you find important.
I agree, the app shouldn't erase your data.
you can complain and cry....or...complain and recover.
The choice is solely up to you.
Good luck.

I back up all of my texts to my gmail, makes for great searching!

DraginMagik said:
Then modify your backup routine. I your backups won't recover your data...you are using the wrong tool. Sms backup can backup every X hrs.
Trust me..there is always a way to protect data that you find important.
I agree, the app shouldn't erase your data.
you can complain and cry....or...complain and recover.
The choice is solely up to you.
Good luck.
Click to expand...
Click to collapse
Where is the option to backup every X hours? I've been through the settingss several times and don't see it

I've been using Handcent for 1.5 years now with no issue but just saw this with a customer who has the Thunderbolt. All messages are gone and she was not on the latest version which is 3.9 now. I've got 3.82 on my Evo so I'm going to leave it there till I know what's going on with this.

Question SMS recovery..need help

Good evening everyone,
I would like some help from anyones experience, I need to recover SMS messages form between my significant other and I; unbeknownst to me, she delted 2 months of texts maliciously. My problem is, the phone had not backed up to google or samsung, so the only way is to find someone or a very good program that can deep scan...its been 3 months so I dont know some people tell me it may have been overwritten, but I think tha tif law enforcement can get those deleted messages, we should be able to as well. I will pay whatever the cost,t hese messages are important to prove alot in my defense. Anyone has any suggestions, please let me know what to do...

eliniko said:
Good evening everyone,
I would like some help from anyones experience, I need to recover SMS messages form between my significant other and I; unbeknownst to me, she delted 2 months of texts maliciously. My problem is, the phone had not backed up to google or samsung, so the only way is to find someone or a very good program that can deep scan...its been 3 months so I dont know some people tell me it may have been overwritten, but I think tha tif law enforcement can get those deleted messages, we should be able to as well. I will pay whatever the cost,t hese messages are important to prove alot in my defense. Anyone has any suggestions, please let me know what to do...
Click to expand...
Click to collapse
Ask a professional company in your area if this is even possible for your phone. Amateur methods will not do it.

eliniko said:
Good evening everyone,
I would like some help from anyones experience, I need to recover SMS messages form between my significant other and I; unbeknownst to me, she delted 2 months of texts maliciously. My problem is, the phone had not backed up to google or samsung, so the only way is to find someone or a very good program that can deep scan...its been 3 months so I dont know some people tell me it may have been overwritten, but I think tha tif law enforcement can get those deleted messages, we should be able to as well. I will pay whatever the cost,t hese messages are important to prove alot in my defense. Anyone has any suggestions, please let me know what to do...
Click to expand...
Click to collapse
You should ask your cell phone provider or as above like ze7zez said, ask a professional company in your area to do it for you.

SMS is quite easy to recover (as it is not encrypted) but this is purely dependent on how long the texts have been deleted for, as the longer it has been then the greater chance they will be overwritten by new incoming text messages 192.168.0.1 router login . First thing to do is power off the handset and don't use it (you can transfer your SIM to a new handset as this will not affect the stored SMS on the handset).
I can only state that I use both UFED and XRY and both of these platforms can recover SMS. That said, the old addage is, if it is there then it can be recovered, if it has been overwritten/securely deleted then it cannot be recovered - no guarantees in this feild.

I need help trying to restore my phone after a factory reset, where it did not auto-restore.

So, my A5 2017 was giving my problems so I backed it up to Samsung backup, or at least I tried. I thought I read somewhere that Samsung stoppped their backup service for that phone, and said to back up using Google. So., I also backed up there.
The thing is, the problem happend while I was away and couldn't get it looked at right away. I thought I was SOL, but I looked at my Google backup and the date is still from before the reset! I just don't know how to tell it to restore the phone using what's in my Google cloud storage.
If that ends up not being possible I did manually save as many files as I could. Even going into directories that the phone said were empty but still would show files if you went down the rabbit hole deep enough. All I really want are my contacts, whcih I THINK I exported to a file anyways, and just as important, my text message history. If I could get back what I had in my Notes app that would be great too, but that's way down the list.
Does anyways know how I would do this? I do see in the Google settings that I can restore the contacts, or so it says, but I looked in the cloud folders and there are 2 zip files that start with "takeout" and then I think a dash and numbers. I looked in them and it definitely has way more then just my contacts in it.
I'm a small business owner and I use this phone for work, so losing all the texts is actually kind of a problem. I actually didn't realize how much so until it happend.
Thank you very much for any help you can offer!
DM