Related
Its happened twice that i can remember now.
This morning in bed I grabbed the phone, deleted some emails, opened the browser and the screen went blank with the sound of a slight crackle. It then instantly revooted (google logo popped up etc).
Im concerned the phone is faulty. Is it likely just one of those things or does it sound more sinister?
Hope somebody can advise.
Mine rebooted once the other day. I don't necessarily think that the phone is faulty, it just has bugs that need ironing out.
Sent from my Galaxy Nexus using XDA App
it's just the apps
it can happen with any android device
just keep an eye on which app is causing it
you can pull out the logs and scan through it
I've been having the same thing as the OP. I get "Android is Upgrading" when it restarts, too.
In additiona I've seen (several times now) that when I press the power button to turn the screen on, it wont accept any input. After 30 minutes or so it spontaneously restarts and goes to the "Android is Upgrading" message when it restarts.
I'm on the verge of RMI'ing the thing as some of the other guys in the office who have it have not had the same problems.
I'm running vanilla sim free version, no operator tat installed.
L60N said:
Its happened twice that i can remember now.
This morning in bed I grabbed the phone, deleted some emails, opened the browser and the screen went blank with the sound of a slight crackle. It then instantly revooted (google logo popped up etc).
Im concerned the phone is faulty. Is it likely just one of those things or does it sound more sinister?
Hope somebody can advise.
Click to expand...
Click to collapse
Are you running a totally unmodified stock rom or have you flashed a custom rom/kernel/radio to it? Kernels are still being worked on and arent perfect yet.
Also Android 4 is still very new and alot of apps are not fully compatable and subject to crashing or crashing the system.
Everything will be ironed out in time
Mark.
Has anyone experienced any spontaneous reboots on their ZL yet?
Mine has done it twice, both times while doing things related to Google apps or accounts. The first time my phone rebooted, I was actually adding my Google account after a reset to fix the notification LED issue. When I unchecked the option to backup and restore my Google account, my phone blinked the xperia logo, then rebooted (Sony logo, xperia logo, boot animation then done). It was a very quick reboot.
The next time, I was installing apps from the Play Store. A bunch of apps were queued up, downloading and installing over Wi-Fi. I hit the home button, then was about to open up a folder to check my Gmail app settings when again, the phone blinked the xperia logo and proceeded to reboot. When it was done, it continued to install my apps as queued from the Play Store, as if nothing happened. It hasn't done it since (of course, this was only a few hours ago).
My phone is not rooted & I have not messed with the bootloader unlocking or anything. It's 100% stock while I'm evaluating it against my SGS3 for a potential permanent switch. I've got the US C6506 model (black, on AT&T -- LTE is working fine).
I really, really like this phone so far, and I'm just hoping that these two reboots were a random oddity, not to be repeated.
Interestingly, I actually fully set up the phone yesterday evening, but when I discovered I had the notification issue, I reset it this morning and re-did all of it. The phone did NOT reboot at all yesterday in the 4 or 5 hours I spent playing with it, either. It sat in standby overnight without incident as well -- all prior to the reset today & the 2 subsequent reboots.
I guess from here it'll be a waiting game to see if it does it again, but in the meantime, I was curious if anyone else had seen anything like this with their ZL.
Yup, seen it twice myself. First time, I noticed that it had rebooted when I couldn't find any previously running apps. The second time I was in the Settings screen when it randomly rebooted. I was just about to click the Display setting when this happened.
I'm just running the stock ROM on the C6506 model. I'm keeping an eye out on it and will see if there is a pattern.
rajeshr said:
Yup, seen it twice myself. First time, I noticed that it had rebooted when I couldn't find any previously running apps. The second time I was in the Settings screen when it randomly rebooted. I was just about to click the Display setting when this happened.
I'm just running the stock ROM on the C6506 model. I'm keeping an eye out on it and will see if there is a pattern.
Click to expand...
Click to collapse
Thanks ... in some ways it's good to know, and in others, it worries me. I hope it isn't a pattern, though. Thus far, I've used the phone since the two reboots without incident (music playing, bluetooth connections, and phone calls).
EDIT: A third reboot. This time I had just updated a few apps in the Play Store, returned to my home screen and was about to turn my Wi-Fi off when it rebooted. One common thread thus far is that my Wi-Fi has been on each time. I have no idea if that's related or not, though.
I have been using mine for 1 week and have not had any reboots. I am using the hspa version (c6502) and I am a heavy user
Seems to me that the random reboots are isolated to 6506 models. I haven't had one single reboot in the past week I have been extensively using mine (6502). However, while I was on CM10, my phone hung and rebooted like hell.
Yeah I'm c6502 aswell no random reboots.
Sent from my Nexus 4 using xda premium
No reboots on C6502
Same here, have been using my ZL (C6502) for the past 22 days without a single reboot or freeze. Heavy usage for last week or so (wifi on all the time). I too think this and the low call volume issue might be specific to C6506 (LTE) version.
6502 here as well, no reboots so far and I'm rooted. Been about 2 weeks.
I'm starting to think this issue is unique to me and/or my phone -- at least my specific case. Actually, I'm glad for that, because I love this phone.
I realized I may in fact have memory card corruption. I'm going to explore that further, because I had some serious issues with my SGS3 corrupting microSD cards. I thought it hadn't done it on my current card, but I have discovered some corrupted sound files on it, so I think I'm going to do a format of my microSD and see what happens.
Thanks for all the input, folks!
I had some reboots in past one week
using since March 10th
today itself had 2-3 reboots
one more thing is had blank screen during a phone call also
we need Roms for this device I never understood
why there is so much delay in release of custom Roms
Once,
but not sure it was rebooting. Cuz the screen went blank. Then i had to press a tiny yellow button that says off near the sim slot. Then it came back to life. Plus my wake up button is kinda hard to press. Do you guys hv that problem?
Sent from my C6502 using xda app-developers app
safuan7822 said:
Once,
but not sure it was rebooting. Cuz the screen went blank. Then i had to press a tiny yellow button that says off near the sim slot. Then it came back to life. Plus my wake up button is kinda hard to press. Do you guys hv that problem?
Sent from my C6502 using xda app-developers app
Click to expand...
Click to collapse
I wouldn't call that a reboot, at least not in the sense that I was seeing them. That's more like a freeze that would require a battery pull on a phone with a removable battery (I used to have this all the time on the Samsung Captivate).
My ZL was rebooting fully right in front of me (screen goes black, then the xperia logo, followed by the full normal boot sequence, just very rapid -- the boot animation is shorter than a cold boot).
Note -- I have not actually fixed my memory card yet, and I have not seen any more reboots. I'm nearly a full day on my current battery charge, too.
I have the C6506 also, and I get numerous random reboots also. I did get few logcats, but I have not seen any revelant info that causes the random reboots. I replaced my micro-sim, thinking it may caused modem panic reboots, but that wasn't root of the problem. However, I did notice that the reboots occurred less without micro SD card, but I haven't completely made that conclusion yet (I want to listent to my music!).
I also have a 6506 and have been experiencing some kind of reboot. Not a full reboot that the OP has been talking about, but one where my screen just turns off. At first I thought better battery stats was just having issues as my stats would end up all out of whack for no reason. Then today the screen shut off while in use. I only had to push the power button to get back to my lock screen. But again my stays were all out of whack. I'll have to pull the log later but I hope this is is just a software issue.
Qmann05 said:
I also have a 6506 and have been experiencing some kind of reboot. Not a full reboot that the OP has been talking about, but one where my screen just turns off. At first I thought better battery stats was just having issues as my stats would end up all out of whack for no reason. Then today the screen shut off while in use. I only had to push the power button to get back to my lock screen. But again my stays were all out of whack. I'll have to pull the log later but I hope this is is just a software issue.
Click to expand...
Click to collapse
Interesting. I've replaced all my corrupted files on my microSD card as of now, and so far, aside from that first day, I have not had a single reboot of the kind I saw before. Actually, no reboots at all, and my current uptime shows it (111 hours).
What happened to me was I had had a bad microSD card in my SGS3 -- files would become corrupted with time on it. I finally replaced it with a new one, but apparently when I copied my data back to it, I inadvertently copied a few of the corrupted audio files (notification sounds, actually) but never noticed it. I realized this when I was resetting my notification sound for text messages and heard the signs of corruption in the file, and so I began to think my phone had been responsible for the corruption. I know now that that can't be true -- otherwise I'd have some corrupt photos as well, and I don't. Only a few select sound files were bad, and because I keep regular backups of the contents of my microSD cards, I just copied the wrong ones (d'oh!).
Of course, I've had random reboots on android devices before (Asus TF101), so I'm quite wary of them -- if I see anything further, I'll post about it.
I looked at the log and saw nothing conclusive that would be making my screen turn off. I also checked my up time and it hasn't reset, so I know it's not a true reboot. When I put my SD card in I just wiped it from the phone. The only thing I put back was music files. Thinking about that now it wasn't the clean start I usually give my phones. So I just wiped the card again and we will see today if anything happens
C6503 here and I've been getting a couple reboots a day since I bought it. 2 days ago I used PC Companion to solve another issue (random loss of network signal) by reinstalling the phone software and that seems to have fixed it. Unfortunately the random reboots are still present.
I don't use any SD card at the moment.
I've now been using my ZL for a month or so, and since that first day when I made this post, no spontaneous reboots at all. I have no idea how or why, they just stopped on their own.
I bought and second hand Verizon LG 8.3 a few weeks ago for my wife. She used it trouble free for about 2-3 weeks, but just last week, it has started acting weird. I began with random crashes to desktop during some of the games she plays (Soduku, Wheel of Fortune, etc.) After reset, it wasn't crashing to desktop, but the screen goes blank temporarily then returns to normal. When reading a Nook book, the screen will go blank (not black, just words disappear) and the loading wheel appears. After 1-2 seconds, it returns to the normal page. Additionally, occasionally, the Nook settings bar appears randomly, as well. It has a Otter case, which I removed to test, but the issues persist. I has the stock 4.2.2, and I have not tried rooting or any major changes as of yet. I have tried factory reset 3 times now.
I contacted LG, but they just want it shipped back with receipt (which I don't have), or else they can't do anything. Any ideas here? Can this be hardware related? Should I try rooting first? Wait for the Kitkat update to see if that fixes it, etc?
Update
I just thought I would update, in case anyone else runs into this issue with the G Pad 8.3.
Turns out, it was the SIM card. After purchasing it, the 4G service was still active for a couple of weeks (Verizon's 4G is fast, btw...) so it remained in the tablet. It took a several days after the service ended for the issue to appear, and then it dawned on me; even though the 4G service was turned off, that the SIM may affecting the system. Sure enough, after removing the SIM card all is well. Wish I would have thought of it before resetting the thing like 10 times, but better late than never... :cyclops:
Maybe this would be obvious to others, but having never used a SIM card, it never even occurred to me. So just a heads up to anyone buying a Verizon LG 8.3; make sure the SIM card is removed, if you plan on not using the cellular service...
My note 4 randomly freezes and goes to black. It also randomly restarts, gets stuck, and then restarts again. It's very annoying, if I want to check something, I hit the home button and the phone is frozen on the lock screen. Random apps are also crashing but instead if just closing the app my phone's screen just shuts off and I can't get into the phone for at least a minute. I don't know what the problem is and I really don't want to factory reset my phone.
I would pull the battery and take out the SD card (if you have one) and sim card and boot it up and see if that helps.
If u r using de-bloatware app then try restoring all the apps.
Factory reset, don't install anything and see if it continues. Then start installing a couple of apps till it happens again, try to identify the offending
App.
Same here.. Just started happening 2 weeks ago.. I have yet to find the offending app. ****ing ATT and their ****ty note 4 ughhhh
Happening to me too. Even after factory reset, and in Safe mode. I think it is from the June 16, update. I plan on taking it in to the att store and having them flash the new update to the phone. Thinking maybe my over the air update got screwed up somehow.
I put mine on ultimate power saving mode at night to keep it from dying since I forgot my charger. When I woke up, I tried to turn off ultimate power saving mode, but the option was gone. I rebooted and it got stuck at the att boot logo. I took it to the att store and they said I'd have to file a claim on insurance and that they can't fix it.
I cane home and connected it to adb to see if I could back up my files. Without sending a command to it, it wiped itself and factory reset. I lost everything, but since then I have had no issues.
Mine started doing this a couple of weeks ago. Factory reset twice, sd card out. Still doing it. Had to go back to note 3. With sd card and sim card out it seems to work ok on WiFi only.. No stuttering or force closes since?
Sent from my SAMSUNG-SM-N910A using XDA-Developers mobile app
Mine was doing the same thing. Turns out the battery was taking a crap. New battery and no more issues. For myself at least.
Mine is unusable. It boots into download mode half the time after factory reset. When I get it to boot up it only lasts for 15 minutes then resets again and gets stuck
Sent from my SM-N920I using XDA-Developers mobile app
Black89 said:
Mine is unusable. It boots into download mode half the time after factory reset. When I get it to boot up it only lasts for 15 minutes then resets again and gets stuck
Sent from my SM-N920I using XDA-Developers mobile app
Click to expand...
Click to collapse
Try what I did accidently. Connect to your pc. Boot into recovery lode and see if you can connect with adb. Then connect to with adb sideload and let it sit there. Maybe send a few commands and see if it will do like mine. It might get it to unhang. You might lose everything if it restores, but it might do like mine.
insanoshaman said:
Mine was doing the same thing. Turns out the battery was taking a crap. New battery and no more issues. For myself at least.
Click to expand...
Click to collapse
Mine mostly ok, albeit chained to at&t FIRMWARE, but I do get an odd eeror: when in a call the phone will make a a keypad tone,as though I'm leaning on the keypad [not], often mid-Bluetooth handsfree calls. It last 2-4 seconds, long enough to interrupt the flow of a call. anyone ?
I have had tons of apps update as of late. I too am experiencing lag, lock ups, black screen. I thought I was alone.
Had a friend's Note 4 do the same only he was on Sprints network. He was not rooted and on MM. I tried a factory reset and it helped for an hour or two then it went back to random rebooting or apps freezing. I tried flashing factory software through ODIN. It was good for an hour then went back to random reboots and apps freezing. I tried another ODIN flash without restoring any of his apps and the same thing happened. I tried changing the battery and that wasn't it, I removed the SD card and that wasn't it either.
He had to take it to Sprint and they ended up just giving him an S7.
Sent from my SM-G925P using XDA-Developers mobile app
I started having this problem just after the update. I tried to switch the battery out and tried to take SD card out. I factory reset it about 3 times now. Nothing has solved it.
I took it into AT&T, and even though I'm not under warranty anymore (had phone for almost 2 years now), they worked with me and ended up giving me a new s7.
I suggest you go talk to AT&T because this is a problem with all AT&T Note 4's. Tell them you want it fixed and talk to the managers and get them to contact the corporate help desk. Don't leave without them fixing it. You paid $900 for this phone.
Gave you a new S7? Or swapped it out on a next contract?
dave30534 said:
Gave you a new S7? Or swapped it out on a next contract?
Click to expand...
Click to collapse
I did not pay a dime. But you have to show them that it freezes and crashes even after they factory reset it
Just left an [email protected] store. He looked at me like I had 3 heads. He had never heard of such. Will call corporate and work my way down.
I did hold a S7 edge.... it was a thing of beauty and speed. No ir though... it's why I like note 4
Works without sim
I've had the exact same issues, (Galaxy Note 4 on AT&T). Tried factory reset, wiping cache, re-flashing with odin, removing SD card, removing apps, multiple batteries, etc.... the only thing that has worked so far is removing the SIM card. It runs flawless without it. Currently using my S3 for calls and text and use the note 4 like a giant iPod touch on wifi only. Hoping this is a software issue AT&T will correct but knowing them..... best bet is probably to wait until August and get the new Note 7.
Why not try the MM update that is out right now, it´s not an OTA but by just renaiming the file to update.zip, putting it in your ds card and applying it through recovery you will have a practically new phone, it´s worth the try.
I´m ruuning it and it´s been great so far, no bugs, no errors.
Hello Smart People,
I have an unlocked at&t note 4 and for the past 2 week my phone will freeze for 1-2 minutes then it will be useable again or if it is not doing that will randomly reboot when I am using the phone. So benging of last week I called tmobile since I have them now. I spoke to tech support. Told them my problem and they had me turn off the phone and take the sd card out and then boot into recovery to clear the cache. That did not work. Within 5 minutes of have the phone back at the home screen it froze again. So tmobile said that it was not the sd card in the phone. Told me to turn the phone off and put the sdcard back in the phone. Then I rebooted back the home screen. They said that at this point all I could do was back the info on my phone and do a master factory reset of the whole phone. I told them I could not do it right then and there. They said if it still happens after the master factory reset then you will need to get the phone reflashed to have the software fully reinstalled and they could not do the reflash of the software since my phone was an at&t branded version of the note 4 so I would have to call at&t and see if they could reflash it for me. So the next day I backed up my phone using samsung smart switch software on my pc and master factory reset the phone from the recovery menu. When it was done I resetup the phone and it still froze and reboot randomly. So I called at&t and spoke to tech support and told them my problem and what tmobile say to do. They told me they could do the reflash but since I am no longer a customer they was nothing they could do for me. But I could go to best buy to a Samsung experience store and they could reflash my phone with for me with the latest software that at&t had out. So I went to the Samsung store inside of best buy. I told the lady my problem and what tmobile had me do and what at&t told me. She told me she could do the reflash but I already had the latest version of the at&t software on my phone all ready. I told her that tmobile told me the hardware in my phone is all good and that however I got the at&t update it did not apply correctly and that I need a reflash. She took my phone and started to plug in to her computer to do the reflash. After it was done she gave me my phone back. On the screen it was in recovery mode trying to reboot back to the phone screen. I showed the phone to the Samsung store lady and she told me I had to wait and it would reboot to the home screen. I thanked the lady for helping me out and left the best buy store. Got to my car and the phone now had a black screen so I took out the battery and put it back in and turned on the phone and it booted in to recovery mode not the home screen. From the recovery screen I picked reboot the phone and once again booted to recovery mode. So I walked back in to best buy and talked to the Samsung lady and was like this is very weird it should not be doing this. She also took out the battery and put it back a few times. Still phone was rebooting to recovery mode and not the home screen. So she called her tech support to figure out how she could fix my problem since now my phone was 100% not useable. The Samsung lady’s tech support had her plugin the phone to the computer again and reflash the software. But it failed at 3%. She was told to tried it again it failed at 20% this time. So she was told try it again and it failed this time at 50%. So she was told to try it one last time and this time it went all the way to 100% and she keep the phone connected to the pc until it was fully rebooted but again it rebooted to the recovery more screen not home screen. She told me that she would have to keep my phone and next day ask Samsung for the full flash of the software to download for my phone since she only had the latest update. So I left my phone with her and waited for her to call me and let me know that my phone was all good to go. I went back the second day after giving Samsung my phone and the lady told me that she did not run the full flash because she came in the first day after I give her my cell phone and it was at the home screen. I thanked the lady and left the best buy store. When I got home I download an app from the google play store and the phone rebooted on me. So the problem is still there! The phone so far has not frozen on me which I guess in grand scheme of things is good, but I am not calling this over just yet. So smarter people of xda Is there anything I can do to fix this phone so I can still use it and not have to worry about it or is it time to just bite the bullet and get a new phone even though there is nothing out that I like.
We're in the same boat
I am having the same exact issue. I just got my phone flashed at the Samsung experience kiosk at best buy only to use it and find out it still randomly slows down then crashes and restarts. It at times crashes as its restarting and continues a boot loop for a while. What can be done?
1.Battery is about to die or 2. Uninstall good luck
I'm having the same issue with my ATT Note 4 it started a couple weeks ago as well
Was in the same boat
Install a app called WakeLock from the play store. Use the level 4 option and yours troubles will be gone.
I had the same issue for 2 weeks and then came across this gem on one of the forums. Has not caused an issue for the last 2 weeks now.
Is that app wake lock powermanager be Darken? There are a few wakelock apps.
I'm in same boat as well. NOTE 4 worked great until a few weeks ago. Then MANY freezes, reboots, etc. I almost think aTT pushed something down intentionly (ita called planned obscellesence) to force an upgrade. Not reall5, but I do wonder .
hunksolo said:
Install a app called WakeLock from the play store. Use the level 4 option and yours troubles will be gone.
I had the same issue for 2 weeks and then came across this gem on one of the forums. Has not caused an issue for the last 2 weeks now.
Click to expand...
Click to collapse
Worked like a charm!
Edit. Worked for a while but apparently my battery was trash. New battery came yesterday and solved all issues i was having.
WOW! I was ready to throw my note 4 in the garbage because of all that crud! This app is AWESOME and did fix my issues. Thanks a ton for those that recommended it. My note 4 runs wonderful now, and probably will be PLENTY sufficient for me for another 2-3 years. Unfortunately, this issue has REALLY dampened my outlook on SAMSUNG and cell companies for that matter. It's in their best interest that people DO upgrade phones every 2 years or so.
Help please
Brother I have a problem, I upgrade my computer to Marshmallow 6.1.1, but to days if I used the camera, the phone was turned off and I had to remove the battery and by odin I downloaded it to version 5.1.1 but now I reboot Every time, it overheats, if I restart the phone does not turn on if I do not remove the battery the same I turn it off, try to install version 6.1.1 but do not leave the rescovery mode and install version 5.1.1 but with the Failures that I just comment. IF YOU CAN HELP ME THANK YOU
montesacro said:
Brother I have a problem, I upgrade my computer to Marshmallow 6.1.1, but to days if I used the camera, the phone was turned off and I had to remove the battery and by odin I downloaded it to version 5.1.1 but now I reboot Every time, it overheats, if I restart the phone does not turn on if I do not remove the battery the same I turn it off, try to install version 6.1.1 but do not leave the rescovery mode and install version 5.1.1 but with the Failures that I just comment. IF YOU CAN HELP ME THANK YOU
Click to expand...
Click to collapse
battery issues
Just want to say was about to throw out my note 4 this week for the same issues. I installed the wake lock app (darken), have it set on 'partial wake lock' and AMAZING my phone seems to be operating normally! Thank you, and spread the word.
Wow! Thanks to all for the great tip. You saved my Note 4!
Since the latest OTA ROM upgrade from AT&T, (6.0.1, baseband N910AUCS2EAK5) my normally solid note 4 phone worked like garbage! It would slow way, way down, especially on a strenuous task, and quite often reboot spontaneously. It was so frustrating, I had to carry a second phone just to make sure I could be reached.
I did everything - wiped cache, factory reset and was just about to ODIN flash an earlier ROM when I can across this tip on XDA. This Wakelock app is phenomenal!
It seems as though Samsung / AT&T released the last patch with faulty power management. This app bypasses the whole issue by NOT allowing the phone to enter deep sleep. Problem Solved! Perhaps battery life takes a small hit, but who cares! We just have to hold on until the Note 8 arrives!
---------- Post added at 02:47 PM ---------- Previous post was at 02:39 PM ----------
Totally donating to Darken (via play store) for saving my phone from the garbage, and saving me $500 to upgrade to a phone I don't want! Best $2.31 ever!
Still need the app
I just did the OTA upgrade from AT&T. I am now on baseband N910AUCS2EQD1 (6.0.1) I was hoping this upgrade would fix the problems, but it didn't. Still need the app!
my daughters note 4 has been randomly rebooting and sometimes when it reboots it sticks at the att symbol or it even goes to download mode? it started after att did a update . i told here to try the wakelock and let me know how it goes but has anyone had it reboot where it says could not reboot then has the android and do not shut off target?
Would anyone happen to know how well Wake Lock plays with Good Lock and/or power saving mode? My battery is ready to retire (seems to be at about half-capacity if that's the right terminology, new one on the way) and I've been having these freezes and reboots happen to me over the last few weeks; often at annoying inconvenient times.
My new battery should be here before this week ends, but I'm just looking for some insight for the few days in the interim. Thank you in advance for any responses.
...Noted (SM-N910A)
well tried wake lock and it seemed to help but did not fix the problem, phone was flawless and worked perfect before 6.01 . now reboots during call and downloading updates from playstore ect. sent it to samsung and they said it would be $70 to repair so i sent it in. they called and said the screen has ghosting and need a lcd, i think they broke it and didnt want to pay for it but they had it and i had to get it fixed. i now have it back with the newest att rom and updates with a new motherboard housing and screen for $185 but it works perfect like it did before with 5.0 so there is a hardware issue gong on with certain boards from what i have been reading in other forums its the early production ones. must be ram or internal sd who knows but whatever it is the marshmallow rom brings it out. did not want to spend the money but it was worth it. no lag and very snappy again and no reboots. i wish samsung would admit there is a issue with the note 4