Hey all,
I finally made the jump to the One M8 from my iPhone a few weeks ago, and I quickly unlocked, S-OFF'd, rooted, and flashed MaximusHD. I had to switch back to my iPhone for a couple of weeks for work reasons, and yesterday decided to switch back to the One. When I booted it up, I saw that an OTA was available for MaximusHD 7.1, so I installed it and realized that I was missing LTE and stuck on HSPA. A quick phone call to AT&T resolved my issue when I realized that it was simply a provisioning problem (since the 4S I had been using is LTE-less). Now for the strange part - after being on WiFi all day at home, I come to work and try to fire up the Google search app (while connected to LTE), no dice. The app throws a "Can't reach Google at the moment." So I fire up Chrome, and try google.com - after a painstaking few seconds, I get "Timed out". I navigated to a different site (CNN), just to test connectivity and voila! - the page loads immediately. I retried google.com, and the site still times out. Also, the Play Store has no connectivity over LTE, also throwing "Connection timed out." All other apps (Instagram, Speedtest, even GMaps/G-mail) work while on LTE. If I force the phone to drop to HSPA (by choosing GSM/WCDMA only in Mobile Network settings), then magically all the forementioned apps and google.com work properly. It seems that all the Google services are "blocked" while connected to LTE. So far I've tried:
- Airplane mode on/off
- Rebooting
- Clearing defaults and wiping all the application caches (as well as the Play frameworks)
- Factory resetting/Wipe Cache
- Flashing a different ROM (VenomOne) and starting fresh
- Confirmed that APN settings are correct (other sites other than google.com work fine)
- Deauthorized my phone in my Google account settings
- Created a new Google account
None of these worked. I also tethered my MacBook to the phone, and was able to access google.com via Safari perfectly fine while the phone was sharing it's LTE connection. I installed Firefox on the phone, and strangely google.com works fine as well. It seems as though any Google services that rely on my login fail to work on LTE, but work perfectly fine over HSPA. Google searches work, the GSearch app works fine, and the Play store loads immediately. Switch back to LTE, all other apps and sites load properly, Google services fail again (now including Sync).
Sorry for the lengthy post guys, but I'm out of ideas. I'm going to (unfortunately) flash the phone back to stock and see if that works, and if it doesn't, I'll drop by the AT&T store tomorrow and see if a new device makes a difference. It doesn't quite add up, unless its a weird provisioning problem. Hopefully you guys can help or might have an idea? Thanks!
Hey man, I'm jumping on board with you on this issue. I've been battling this same exact issue for the last month or so. I've literally tried everything in the book and can't seem to figure it out. Not hijacking your thread, but I was going to create a thread here as well since I'm out of ideas. Here's my experience, hopefully we can knock something out here to fix this plague of a problem.
I've flashed multiple different versions of firmware, multiple different ROMs, cleared every kind of cache you could imagine, etc. Often I can get the issue to disappear for a short while, but it always returns.
I did restore the phone to stock using the factory RUU. That actually did work for a short period of time, but then I started receiving a message that said "Restricted Access Changed - Data Service is Blocked".
That message led me to this site: Nexus 5 Restricted Access Changed Issue - Solved
After being 100% stock, I uninstalled updates for Google Play Services. That worked for 3 days. After 3 days, I connected to wifi for the first time, after I turned wifi off - no connection to the Play Store again.
That was last night. Flashed newest firmware (2.22.401.5) and Insert Coin 4.0.9 this morning... still no good. Google Search and the Play Store time out with "No Connection" messages.
The one thing I believe differs from me to you, is that HSPA+ (GSM/WCDMA) does not work either. I believe you said that worked for you?
Certain little things seem to randomly make it work for a short period of time. Once I flashed cache/dalvik and did a fastboot erase cache - magically worked after that. Though, that only lasted for a day or two.
Think I'm going to jump on Support Chat with AT&T to see if they can provide any help, though I doubt it. I'll update here as I go along so hopefully we can get this figured out. Sorry for the lengthy response.
Same issue, also from CT
Just responding to the OP, I am having the EXACT same issue as you with my Google Services not always connecting while I am on LTE. I wonder if it's a geographic thing as I am in Southeast CT Groton to be exactly although I have also had the same issues in Niantic at work. I also have AT&T service but my device is a HTC One M8 Developer edition. I sometimes can connect to Google services over LTE but it seems to be hit or miss. Services that I have been having trouble with include gouge search accessed through chrome, google now/voice search, Play store and Wallet. I have not had any issues streaming music over Google Play music, even when my other services were not functional over LTE for some reason. I have tried all the suggested trouble shooting steps such as uninstalling Google updates, clearing google play services cache and app data, verifying my date and time setting, etc. I even unlocked and rooted just to delete the hosts.txt file as was suggested in the system/etc folder. So far nothing I have done has completely fixed my LTE issue, it was the exact same behavior on kk 4.4.3 and after I applied the kk 4.4.4 OTA update. I have not tried S-off or installing any custom ROMs. As I type this my Google services ARE working over LTE but I'm not expecting that to remain constant based on past experiences.
trailrunnerx said:
Just responding to the OP, I am having the EXACT same issue as you with my Google Services not always connecting while I am on LTE. I wonder if it's a geographic thing as I am in Southeast CT Groton to be exactly although I have also had the same issues in Niantic at work. I also have AT&T service but my device is a HTC One M8 Developer edition. I sometimes can connect to Google services over LTE but it seems to be hit or miss. Services that I have been having trouble with include gouge search accessed through chrome, google now/voice search, Play store and Wallet. I have not had any issues streaming music over Google Play music, even when my other services were not functional over LTE for some reason. I have tried all the suggested trouble shooting steps such as uninstalling Google updates, clearing google play services cache and app data, verifying my date and time setting, etc. I even unlocked and rooted just to delete the hosts.txt file as was suggested in the system/etc folder. So far nothing I have done has completely fixed my LTE issue, it was the exact same behavior on kk 4.4.3 and after I applied the kk 4.4.4 OTA update. I have not tried S-off or installing any custom ROMs. As I type this my Google services ARE working over LTE but I'm not expecting that to remain constant based on past experiences.
Click to expand...
Click to collapse
Did you contacted your carrier about this LTE and Google services issues? Cause I can use all Google services on LTE. Its kinda a bummer that you cant use something that you are paying for tho.
Poslano z mojega HTC One_M8 z uporabo Tapatalk
This guy has the same issue: http://forum.xda-developers.com/att-htc-one-m8/help/lte-connection-issues-3-28-401-7-t2913168
He thought it was caused by flashing firmware. But based on your experience, it might just be a carrier issue.
Related
Update with fix [Thanks jayclapp!]
For anyone with this issue, go into your APN settings and remove anything in the "Proxy" field, right below "APN". Fixed the problem immediately for me + jayclapp!
Original Post Below
----------------------------------------------------------------------------------------------------------------
Hi all,
Having an issue downloading anything from the android market on 3G. 3G works for everything else besides downloading from the market (browsing, email, sync, etc).
When I switch to wifi, I can download from the market perfectly fine.
I've tried a friends SIM with a different carrier, and it DOES work over 3G.
Logcat of the issue happening From what I can tell the error starts around line 50, but I included the full log in case it helps.
I'm not much of a developer so I'm just trying to determine why exactly it's happening, as Android simply spits out a pop-up with the useless message:
[App name here] could not be downloaded due to an error.
I have a friend on the same carrier with a Nexus S and she can download apps from the market fine. Haven't been able to test her SIM in my phone yet though.
I've found some others with a similar issue (although not restricted to only happening over 3G): http://www.google.com/support/forum/p/Android+Market/thread?tid=5a31588b6f655e89&hl=en
None of the solutions there helped though. I've cleared market data, wiped, factory reset, tried different roms, etc.
I'd really appreciate any help.
i'm having the same problem - using a galaxy nexus on tmobile. haven't had the change to try on wifi yet.
vivanshah said:
i'm having the same problem - using a galaxy nexus on tmobile. haven't had the change to try on wifi yet.
Click to expand...
Click to collapse
Glad I'm not the only one...
By searching pastebin, I've found a few others that pasted their logcats with the same issue, but I can't find wherever they posted it to see if a solution ever happened.
One solution I found was to delete / rename the .android_secure folder on the "SD" card, but I see that folder on my phone. I know dotfiles are hidden by default but I'm showing hidden files and I don't even see .android_secure from adb shell.
I'm on Mobilicity in Canada, which also uses AWS bands, not sure if that has anything to do with it.
I don't like bumping, but I still have this issue and was hoping someone could help out.
Sucks only being able to download apps over wifi.
I saw Josh Topolsky from The Verge has been complaining about this issue on twitter the last couple days.
www.twitter.com/joshuatopolsky
I've tried everything to fix it, tried different roms, kernels, wiping, factory reset, different SIM cards, nothing will fix it.
The 403 error indicates that it's Google's servers that are forbidding the connection...but I see no reason why they would, and it's not like I can change the IP address of what my phone is being assigned by the 3G towers.
Everthing was fine on stock untill i flashed revolution hd 1.3.1... I had the same problem with market but for some reason i enabled wifi and started downloading stuff from the market...then i turned it off and magic it worked thru att 3g...
I hope this temp solution might help you guys out or maybe it just worked for me
Ditto
I'm facing the same issue with a Galaxy Nexus (bought from Virgin) on Mobilicity in Toronto: market works on wifi, but not on 3g.
I'm having this problem too. With Orange in Spain.
But is not a constant problem. Sometimes works fine, and another ones not. When the error comes out I try again several times untill it works. If doesn't I whait to have Wifi.
But as I said it isn't always. But some type of bug is.
I got the Galaxy Nexus yesterday from Virgin Mobile and using it with my Telus SIM and Android Market downloads dont work using the mobile network but switch to wifi I can download from Market. I've tried everything you mentioned as well and still no luck.
I have noticed some delays in downloading but I am pretty sure it is becasue of the "little" 10 Billion Apps promotion thats causing the issues.. the market must be seeing a lot more traffic than it can cope with.. servers must be over loaded!
Try market at off peak times (worked for me)!
This theory syncs quite well with the 10 Billion Apps promotion.. just a thought!
kkh786 said:
I have noticed some delays in downloading but I am pretty sure it is becasue of the "little" 10 Billion Apps promotion thats causing the issues.. the market must be seeing a lot more traffic than it can cope with.. servers must be over loaded!
Try market at off peak times (worked for me)!
This theory syncs quite well with the 10 Billion Apps promotion.. just a thought!
Click to expand...
Click to collapse
Unfortunately that isn't the reason. It's definitely something more serious / buggy than simply too much traffic. It's been going on for almost 2 weeks now, well before that promotion even started.
Anyone feel like pulling a logcat and seeing if it matches up with mine? I'd suspect it does (403 Forbidden errors).
It basically boils down to Google's servers rejecting the connection for one reason or another. 403 error = The server is connectable, but knowingly refused the connection. It's something on Google's end, but I don't understand why certain devices are being rejected while others aren't.
Went to apn settings and removed the proxy and now i can download from market over celluar
Just wanted to confirm your fix worked for me jayclapp!
Updating the OP with the fix, in case anyone stumbles across the same issue.
Bumping up the thread but i believe it's for a good reason.
I had the same problem with I9100 after upgrading to ICS from GB. Talked to Google play support, their solutions weren't helpful (erasing cache and stuff) and they said it's a carrier problem. I used another SIM from the same carrier and it still wasn't working....
So.... Stumbled on this thread, erased the proxy and now it's working!!!
So, i'm bumping this thread so it will perhaps show up in google in a higher search position and to say thanks to the OP (besides the thanks button)
Hey everybody,
Having an odd issue with my brand new M8, which is completely stock. Few days ago I've received an firmware update (1.57.111.2 / German T-Mobile CID) for my handset. Since that update I'm not able to use Google Play Music while connected to my wlan network. It seems like, that Play Music is not able to recognize my fully functional connection and therefore refuses to download and/or stream music.
All other apps (including Spotify) are able to use my wlan connection without any problems.
Turning wlan off helps to correct that error, but that workaround burns away my included traffic
Here's what I tried without success:
1. Did a factory reset
2. Deleted all wlan connections and reconfigured them
3. Cleared Play Music's caches
4. Contacted HTC (recommended the factory reset) as well as my provider (didn't have a clue)
5. Checked the number of eligible devices with Google (currently 3 out of 10)
Now I'm a bit puzzled on how to solve this issue and wanted to ask, if anybody did experience (and maybe solved) this issue.
Best,
Marc
I'm having the same problem. I received a update from T-Mobile USA for my M8 this past weekend. Google Play Music can't keep on device or stream with "Download via Wi-Fi only" and/or "Stream via Wi-Fi only" checked in settings. I hope it's not draining my data
Sent from my HTC One_M8
smrfd said:
I'm having the same problem. I received a update from T-Mobile USA for my M8 this past weekend. Google Play Music can't keep on device or stream with "Download via Wi-Fi only" and/or "Stream via Wi-Fi only" checked in settings. I hope it's not draining my data
Sent from my HTC One_M8
Click to expand...
Click to collapse
I've discussed that issue with some German M8 users (all on T-Mobile Germany) and it appears to be limited to some Google Apps and to HTC Backup. However one user did reach out to T-Mobile and they're basically just stated, that they're currently looking into that without providing any sort of timeframe within to expect an fix for this. Downgrading the firmware fixes the problem, so T-Mobile must be the ones to blame ... very frustrating.
Hi there,
did anyone solve this issue yet? There is a few of us with an M7 that have exact same issues. I am in UK, so may not be carrier related.
http://forum.xda-developers.com/showthread.php?t=2759800
johnpgreenan said:
Hi there,
did anyone solve this issue yet? There is a few of us with an M7 that have exact same issues. I am in UK, so may not be carrier related.
http://forum.xda-developers.com/showthread.php?t=2759800
Click to expand...
Click to collapse
Hey,
Thanks for pointing that out. Wasn't aware, that this issue affects the M7 too. Unfortunately, I'm really stuck at the moment as everybody involved is pointing fingers at each others. HTC tells me, that T-Mobile messed up ... T-Mobile at least confirmed, that there might be an error. Right now I'm trying to get my M8 replaced, as somebody did break some functionality of my device. A German M8 user pointed out, that the WLAN App from Amped Wireless can be used to confirm the error, as it is not able to detect an established WLAN connection (like some of the Google apps).
However, no solutions
holychain said:
Hey everybody,
Having an odd issue with my brand new M8, which is completely stock. Few days ago I've received an firmware update (1.57.111.2 / German T-Mobile CID) for my handset. Since that update I'm not able to use Google Play Music while connected to my wlan network. It seems like, that Play Music is not able to recognize my fully functional connection and therefore refuses to download and/or stream music.
All other apps (including Spotify) are able to use my wlan connection without any problems.
Turning wlan off helps to correct that error, but that workaround burns away my included traffic
Here's what I tried without success:
1. Did a factory reset
2. Deleted all wlan connections and reconfigured them
3. Cleared Play Music's caches
4. Contacted HTC (recommended the factory reset) as well as my provider (didn't have a clue)
5. Checked the number of eligible devices with Google (currently 3 out of 10)
Now I'm a bit puzzled on how to solve this issue and wanted to ask, if anybody did experience (and maybe solved) this issue.
Best,
Marc
Click to expand...
Click to collapse
I'm really glad to have happened upon this thread, as I'm having the exact same issue on an AT&T M8 that I just purchased a couple of days ago. I updated with the new "extreme power mode" firmware, but now I can't pin music from Google Play at all. Similar explanation and attempted fixes as holychain.
I am having the same issue in Google Music. Also Google+ Fotos has the same Problem: The autosync does not recognize the wifi connection.
HTC One M8 T-mobile Germany- latest firmware 1.57.111. 2.
As posted on the other thread:
johnpgreenan said:
Guys, I found the solution to this. I am now on ARHD 71.1 with all the google apps working.
Such a simple fix (well for me) - when the phone connects to your wifi at setup, it automatically sets it as a mobile hotspot and restricts background data. It's just a tick box - go here: settings / More (under wireless & networks) / data usage / click the 3 dots top right and select mobile hotspots then untick your wifi network.
Post back if it works for you. I will post on the main ARHD thread as well as it might be something Mike was unaware off.
:laugh:
Click to expand...
Click to collapse
I still had to reboot and clear data from the app, but this is working for me. Unfortunately, Play Music is extremely slow to download music right now for me...:laugh:
dankerschen said:
As posted on the other thread:
I still had to reboot and clear data from the app, but this is working for me. Unfortunately, Play Music is extremely slow to download music right now for me...:laugh:
Click to expand...
Click to collapse
Oh thank god I found this thread. This fixed the issue for me, as well as fixing Google photos, and Flickr auto upload. I was almost beginning to regret ditching my 5S for the M8 if the whole reason for me finally switching was due to Google Music being more reliable than iTunes Match.
Whomever set that as default is a jerk.
So I rooted my tablet and everything is working fine, but soon after I'm getting errors with the Play store ("No connection" + retry button) and with signing into a Google account ("Can't establish reliable connection to server"). Otherwise, it's doing fine; social media, YouTube and browsing are all working at decent speeds and I'm posting from the tablet. Also, the wifi signal in the drop down menu appears orange, which to my understanding denotes limited access, but my PC doesn't return the same error.
I've tried deleting the cache and data of the play store, rebooting, switching aeroplane mode on and off, reconnecting after forgetting the network - nothing.
It was fine immediately after rooting with the Nexus Root Toolkit, but started playing up soon after I installed and launched App Ops X. Disabling that hasn't worked either.
I also changed the time zone up a bit earlier, but put it back to automatic.
Thanks in advance.
Edit: the indicator is still orange, but I managed to get the Play store and Google services up and running by adding another account.client.Google.com server to the host file in /etc, although downloads are painfully slower. Can anyone explain why this worked and it didn't before, because I already had one there with a different IP. Also, are there any faster domains for me to add? Thanks.
Hi all.
I have an H815, bought (unlocked) two years ago in Switzerland when I worked at the UN, now back with me in Toronto.
(Carrier in Switzerland was "Yallo", in Canada it's "Public Mobile")
For the past few months, I have a "Unfortunately, Google Play Services has stopped" that occurs under a very specific circumstance and (as far as I can tell) nowhere else.
It happens when I am in Google Hangouts and try to send my location. Consistently and repeatedly.
Yet I have downloaded a GPS testing app; it appears to work fine, as do my map apps (Google Maps, Waze and Nokia Here).
I've tried everything: cleared cache and default apps, uninstalled and reinstalled apps and Services, and finally a hard wipe/reset. Still happens.
Any suggestions? Right now my only route left is to wait for the Nougat update and hope for the best.
(That is, assuming I get it; my phone has never been attached to a carrier, so I'd need to get my OTA directly from LG)
try flashing a new rom of same android version again?
The android play store is completely broken for me. It's been doing this for the last two weeks. Never had an issue before. I rarely post on XDA anymore because I never have problems with my phone and I'm tech savvy enough to troubleshoot my own stuff but I need help with this. The play store will only download apps and updates via wifi. After troubleshooting the app sometimes I can get it to work but most of the time it will be stuck at 99%, 49%, 36% downloaded or will just say "waiting for download" . I want to be able to use it without having to use wifi. I'm pretty sure it's a bug.
My play store settings:
App download preference: Over any network
Auto update apps: Dont auto update
Troubleshooting steps I took
1. Force close, clear cache
2. Force close, clear data
3. The above + restarting
4. Clear cache of play services and restart
5. Clear cache of download manager and restart
6. Full factory reset of my phone
7. Restarting mobile data, turning off/on wifi/Bluetooth
After the full restart I started to believe that an update somewhere broke the play store. I'm fully stock non rooted on Verizon. Every other app works just fine if it needs to use mobile data. I'm really frustrated and would like some assistance with this.
What email account is your playstore showing it is using? Is it a fully legitimate Gmail account? Or is it an email account that is a student account? Maybe business related?
And have you disabled any apps?
Possible fix...
I've been having the same issue on my rooted S8 since about a week after I bought it two years ago. I could never download new apps or do updates over the air. Now, I just in the last week bought a Note 10+ 5G and set it up with the second of the two Gmail accounts I have. I'm still using the same SIM card I've had for over a year. The Gmail account having issues with OTA updates is over 25 years old now, the newer one's about five years old. Now, as much as I'd like it to be the Note's not rooted, and if I'm logged into the newer Google account it's quite happily grabbing Play Store app. updates over the air.
You beauty!, you say. "Fixed it you have", would say Master Yoda.
Um, no.
If I switch back to the older Google account I instantly lose the ability to download anything over the air. Grabbing stuff while the device is connected to the internet via a wi-fi hotspot works like a charm, but I've tried every solution offered to me by Google technicians and Android experts alike and STILL can't get it download and install an app. when I'm anywhere other than hooked up to my home router. Go figure!
So yeh, just letting you know you're not the only one.
EDIT: Just had a play around (pardon the pun) with -> Settings -> Google Settings -> Google Account
Try this out and see how you go.
1. After you land in Google Settings, make sure the Google account you're having OTA dramas with is showing.
2. Tap on 'Data and Messaging'.
3. Tap on 'Data Management'.
4. Tap on 'Update Drive-enabled app. files'.
5. Tap on 'Over Wi-Fi or mobile data'
Back-arrow your way out, check that your handset is NOT connected to the internet via wi-fi, then go to Play Store, check for updates and they should download without issues over your mobile service provider's network connection. Please note that your mobile data allowance will be used, but you should also be able to wander the streets and grab new apps without needing to connect to a wi-fi hotspot.
Yippee! Oh, and don't applaud...
just throw money.