[Q] HTC Desire 816 keep auto reseting - Desire 816 Q&A, Help & Troubleshooting

Please can anyone help me about my problem as my new htc desire 816 keep on auto resetting whenever I go to setting and then open storage. I thought it might be problem of not updating phone but even the update says its corrupted. i cannot update the device and it keeps on resetting the device i cannot check the external memory card. Please anyone help me. its new and bought from Singapore. now I am in Nepal.

Shekhar Thapa said:
Please can anyone help me about my problem as my new htc desire 816 keep on auto resetting whenever I go to setting and then open storage. I thought it might be problem of not updating phone but even the update says its corrupted. i cannot update the device and it keeps on resetting the device i cannot check the external memory card. Please anyone help me. its new and bought from Singapore. now I am in Nepal.
Click to expand...
Click to collapse
This might happens if you use the chinese duplicate sd-cards. Try removing the external sd-card and see if it stops restarting, if not then check with HTC warranty. If it stops, then you probably now know why. Change the external sd-card.
Alternatively, unlock the bootloader, root it and install the custom rom so that it works great without issues. However, doing this will loose your warranty. If you care about warranty, you could contact them for your current issue. If they cant help you, then there is no point in having a warranty. Free from your inhibitions and root your rom for the custom rom installation.
If you decide to go ahead, follow this http://www.androidpixel.com/2014/03/how-to-flash-clockworkmod-recovery-on-htc-desire-816.html process.
Hit thanks if I helped you in any way.

Related

Dash wont read storage card and no camera.

Hello,
I have a couple problems. I've just recently purchased a Rogers s621 and unlocked it and upgraded the ROM. I have a 1gb micro sd and when I try to access it its not even recognized. Like its not there. Anyone ever have problems with it not reading right before? Also when I try to start the camera it says "unable to initialize camera, failed to set up the camera device". I had these problems before I unlocked the phone. Thanks in advance. Also the card is a sandisk
Kenton
Oh oh...well the thing is that i might not be able to help you out with that in the first place, just wanted to ask you, why u didnt go back to rogers and got it replaced by a working one? since, might be a hardware problem but they may not take it back from you after the unlock and the rom upgrade. cuz you cant really proof whether it had the problem before..dont you think...
Sorry, forgot to put I bought it private. Just seeing if there is a fix or not for it. If not I guess i'll take my lose correct?
Try flashing it again, or flashing with a different ROM image. What have you got to lose?
Well I did that, put wm6 on it and still nothing. It thnks for a sec then nothing. Any other ideas?

Desire Won't Recognise SIM following update

I have just updated my Desire to what I think was 2.29 following a system software notification. It went through ok, rebooted and said sucessful, however, it will not recognise my SIM, I keep getting "No SIM card in phone error". The SD card is mounted ok, and from what I can see everything else appears to be working.
Info;
Software number;
2.29.405.5
I haven't rooted the phone, messed about with it in ANYway...I have rebooted the phone and reseated the SIM about 10 times now, no change...
Please please is there anything I can do? Am I going to have to factory reset?
thanks
Anthony
Any ideas?? Sorry I'm completely stuck and won't be able to get hold of T-mobile for days yet....
Try another sim card in the phone, test your sim card in another phone, post back after you have done that as you can see what is at fault.
Arrgh, sorry I was sure I'd typed all that down...
Yes I already have put another SIM in, a pay as you go which also doesn't work. I have tried putting my SIM in another phone and it works fine...so definitly not that.
T-Mobile have no ideas, they hadn't heard of it, they gave me HTC's number but they shut naturally....and will be until Wed at the earliest
Sounds to me as the sim reader on the phone is faulty, you can try pushing on it and holding it and see if that helps, if not you are stick till you can send the phone away for repair, seems odd tho that it happened after the update.......
I have the same problem with my Desire. After the update, it won't recongnize the SIM.
Can you some how re-run the update or do a ruu file update.
I tried with another SIM in my phone and it's working. So is it possible that the update damaged the SIM?
Sent from my HTC Desire using XDA App
I would not think so, sometimes if you have a older sim it does not work, it looks like you sim card is at fault, phone up your operater and see if you can get a newer one.
Ok then. Thank you for the advices.
Sent from my HTC Desire using XDA App
The OP's problem maybe because of the new radio that is included in this OTA.
It's a bit strange as this is the first reported issue with a sim that isn't working after an applied OTA (as far as I know).
It's a general rule of the thumb that, if you have a problem occurring right after an OTA, then you should reinstall it. So you might give it a try - download the OTA, and reapply it manually.
Yes the SIM works in another phone. And I hadn't touched the phone after the update, just let it reboot and it failed to recognise.
This is a good idea though, I will try and download the update and install it again.
Am I gonna have to flash the whole phone to do this? From what I've read you can't just apply the small (5mb update) you have to do the big 168mb one? Sorry, n00b at this.
Only the update (5MB).
If you flash the 168MB one you'll lose your data, as it's a complete ROM, not an update.
Edit: The OTA seems to be missing from shipped roms but I've found it over at some german blog and uploaded it here.
Thanks for the info. Ok I manually updated, which went through ok again, but no change
I will have to try factory reset, I just can't see what would stop the SIM being recognised.....
Unless theres anything else you can think of? I will perform hard reset...really don't want to though.
Hoping my phone isn't knackered.
If you were fine before going to the latest update, you could try to revert back by flashing the 2.29.405.2 rom which is in essence the same as the latest. Download this 161MB zip http://www.shipped-roms.com/downloa...9.00.32U_5.11.05.27_release_151783_signed.zip
Then rename it to "PB99IMG.zip" (zip is the extension, not part of the name)
Put in in your sd card, without placing it in any folders
Turn off, Turn on holding the volume down key, and you shall be asked to apply it.
This will erase all your data, just like a factory reset.
any luck with this, just done the same on mine NOT rooted and NOT branded Desire on Orange. I can see all the networks when I scan for them but whem I try and connect to one it says 'your SIM card does not allow these services' or something similar
What version did you update to the 405.2 or 405.5?
now running 405.5
Go back to 405.2 if you can seems the 05 update is the problem here.

[Q] Some Things Not Working On Desire [Q]

Anyone that can help me with this one, can be my new bestfriend
After getting really really depressed over being on the Official HTC Sense ROM with my Desire, I decided to change to the Starburst ROM. As the new Unrevoked doesn't work with the latest official build of Froyo from HTC I always, always use this when I want to downgrade and root, to install new roms.
Normally, I will use the utility as indicated, everything will go smoothly, Eclair 2.1 will install, however normally my phone will be locked, and I will have to remove my SIM, update to 2.2, my phone will become Unlocked after updating, and I will root. However this time, when the utility copied a misc_partition or something like that to my SD Card, it came up with a load of write errors, saying there wasn't enough room on my SD Card, which I know is wrong as there is well above 6GB on there, and it's a Goldcard. One advantage of the utility is, if anything goes wrong you can press CRTL-C and the utility will stop with no changes made to your phone, however in my case this wasn't so. I stopped the utility, thinking if I continued due to the write error I would encounter some more errors, and I decided to do a complete wipe of my phone using the on-board Factory Reset in the Setting's menu. After doing this, I started to encounter some problems.
First of all, when the phone enters the setup wizard, it says I have 4 bars of signal, and a 3G connection. After around 15 seconds of being in the Wizard, I will suddenly loose all mobile connection. After completing the setup wizard, I will be prompted by a notice telling me I need to Insert an SD Card. Well my card is in there, and I know its working because after these problems I put it into my brothers phone, and formatted it, and it showed up as working just fine. If an LG POP can mount my phone, surely a frigging HTC Desire can?
I have noticed that if I remove my SD Card, then the problems with the Network will go away and I will be able to connect, however sometimes when I boot it my phone will connect to the Network for about 5 minutes with the SD inserted, then return back to Limited Service. *I have attached a picture of what I am seeing.* This is really annoying me, I am going to download the Froyo 2.2 ROM from Shipped-Roms as the SD Card seems to mount fine in HBoot. Please though, can anyone help me. Thanks.
*This is starting to become very annoying now, I have been working on this for several hours now, and I still have no fix or nothing. I can't exactly be patient and I don't mean to sound like a tech addict, but my world revolves around my phone, I use it for business ect. When I connect my phone to my computer, I get a message saying 'Install Drivers For Qualcomm CDMA Technologies MSM' I have heard of CDMA before, but I don't think my phone is CDMA? My phone was originally branded Orange in the UK? Anyone that can help, just please please help me!
Hi, sorry I can't help with your problem as it seems too complicated to me (noob here) but reading what you wrote sort of alarmed me as I've been reading/watching videos on rooting and I thought that unrevoked (latest version) worked on any desire. It says so on the unrevoked site but you wrote you can't do it on yours because of new build of froyo.
Don't understand that, I'm on vodafone and asked advice to a few people about rooting and nobody told that I couldn't use unrevoked. Are you sure you can't use it. How about you do a factory reset and reflash rom and see how it goes. I do hope you're wrong about unrevoked though as I'm about to use it any day now (building up the courage...) Hope you get your problem solved.
well try to reinstall whole software via pc ...............
but check download latest version of official rom
back up your data as ur whole system sofware will be replaced
and do format ur sd in pc ( not a quick format )
hopefully it might resolve ur issues ( otherwise it seems a hardware issue >>>>>)
and i am not responsible for any sim locking or data loss sort of problems
wilborama said:
Hi, sorry I can't help with your problem as it seems too complicated to me (noob here) but reading what you wrote sort of alarmed me as I've been reading/watching videos on rooting and I thought that unrevoked (latest version) worked on any desire. It says so on the unrevoked site but you wrote you can't do it on yours because of new build of froyo.
Don't understand that, I'm on vodafone and asked advice to a few people about rooting and nobody told that I couldn't use unrevoked. Are you sure you can't use it. How about you do a factory reset and reflash rom and see how it goes. I do hope you're wrong about unrevoked though as I'm about to use it any day now (building up the courage...) Hope you get your problem solved.
Click to expand...
Click to collapse
Basically on the latest Froyo build from HTC (2.29.405.5) if you use Unrevoked, everything will go fine until it boots out of the bootloader to the actual software. On reboot Unrevoked will say 'Waiting for system to Settle'. This will never dissappear and it will wait for the system to settle forever and ever. However becuase you are branded on Vodafone, the chances are you're not running Froyo build 2.29.405.5, but a slightly older one. This is because when HTC release an update the phone companies have to put their software onto it, the the 2.29.405.5 update was only 5Mb, barely enough for the companies to be even bothered messing around with, so chances are you WOULD be able to root anyway, thanks for commenting.
commando0 said:
well try to reinstall whole software via pc ...............
but check download latest version of official rom
back up your data as ur whole system sofware will be replaced
and do format ur sd in pc ( not a quick format )
hopefully it might resolve ur issues ( otherwise it seems a hardware issue >>>>>)
and i am not responsible for any sim locking or data loss sort of problems
Click to expand...
Click to collapse
Oh I know about data loss, Sim Locking and all that, been there, done that, got the T-Shirt, I've got a Utility on my computer that will unlock my phone and as for Data Loss, Google servers have it all
I've got a bit of an update though, I know your saying it's a hardware error but I think there are two key components here that aren't working.
- The SD Card
- The SIM Card
I have come to believe this, because I managed to use the PB99IMG file to update to the latest Froyo, and now my phone is saying there is an SD in there, but stats about the SD are unavailable in my phone, and also when trying to connect to the network, my phone will not connect to Orange. If I click on Manually Select, and I click on Orange, I get a message saying SIM won't allow connection to this network, if I do it with Automatic however, it just says unable to connect to the network at this time. I'm gutted I haven't been able to fix this yet, it's really annoying me because normally I would be able to sort this, been up all night trying to do it, any help is greatly appreciated.
2.29.405.5 roots absolute fine with unrEVOked - if it didn't I wouldn't be rooted!!
EddyOS said:
2.29.405.5 roots absolute fine with unrEVOked - if it didn't I wouldn't be rooted!!
Click to expand...
Click to collapse
Possibly a problem with my Device or HBoot? Could anyone point me to the correct RRU for me to reset my phone with? I am running the latest software version with a goldcard, the card won't mount when the phone is turned on, thanks.
This is for the 2.29.405.5 RUU
http://www.multiupload.com/LEJCW182AH
EddyOS said:
This is for the 2.29.405.5 RUU
http://www.multiupload.com/LEJCW182AH
Click to expand...
Click to collapse
Really appreciate it mate, thankyou
*Update, I flashed this RRU, it's not working though :/
When you say not working what do you mean? More info needed!
Also, edit the 'Qualcom CDAM' thingy, that means its trying to install modem drivers - sounds you USB-bricked the phone
EddyOS said:
When you say not working what do you mean? More info needed!
Also, edit the 'Qualcom CDAM' thingy, that means its trying to install modem drivers - sounds you USB-bricked the phone
Click to expand...
Click to collapse
Yeah it won't connect in any way USB wise, and when IS ay not working, the OS works fine, connects to the network for the first 5 minutes, SD card won't mount, then after 5 minutes I get locked out of the network, and if I try and connect I get a message saying my sim won't allow connection to Orange :/ Think you can help?

[Q] HOX reboots when app starts

Hello,
I've done an update while my HOX was charging, it took around 2 hours but at the end phone turned on. BUT since then when I try to launch almost every app, phone restarts. Even when I try to change my ringtone phone does the same. I did a "Factory Reset" several times, it didn't help, I uninstalled all the apps, which I downloaded, made a factory reset, didn't help. I entered safe mode, but still have the same problem. So now I can't enjoy the phone, that is very pity. Software info: Android 4.0.3, HTC Sense 4.0, Software number 1.28.401.9.
I'm a rookie in whole android issue, so I'd be very thankful for your help.
I contacted an HTC service but they couldn't help me, they suggested to send it to a lab. Is there any other solution?
Thank you in advance
bagrooove said:
Hello,
I've done an update while my HOX was charging, it took around 2 hours but at the end phone turned on. BUT since then when I try to launch almost every app, phone restarts. Even when I try to change my ringtone phone does the same. I did a "Factory Reset" several times, it didn't help, I uninstalled all the apps, which I downloaded, made a factory reset, didn't help. I entered safe mode, but still have the same problem. So now I can't enjoy the phone, that is very pity. Software info: Android 4.0.3, HTC Sense 4.0, Software number 1.28.401.9.
I'm a rookie in whole android issue, so I'd be very thankful for your help.
I contacted an HTC service but they couldn't help me, they suggested to send it to a lab. Is there any other solution?
Thank you in advance
Click to expand...
Click to collapse
Send it in to the lab.
The problem is that, I live in Israel and HTC doesn't have lab here. They suggested me to send it to Greece, I'm not too happy with this option. Maybe I can downgrade the current software? Or any other possibility.
Thanks,
bagrooove said:
The problem is that, I live in Israel and HTC doesn't have lab here. They suggested me to send it to Greece, I'm not too happy with this option. Maybe I can downgrade the current software? Or any other possibility.
Thanks,
Click to expand...
Click to collapse
No, the only way you're going to Downgrade your software or Just install a different ROM, is by rooting it.
This Voids your warranty, so do your research first.
If you're not comfortable with that you might aswell just send it to HTC.
Can you, please, give me some references about how am I doing the rooting?
Thanks,
You could download the RUU for your current software version and try running that to reinstall it; the phone is not meant to be charging while you install an OTA update so it's possible something hasn't copied correctly because of that.
hopscotchjunkie said:
You could download the RUU for your current software version and try running that to reinstall it; the phone is not meant to be charging while you install an OTA update so it's possible something hasn't copied correctly because of that.
Click to expand...
Click to collapse
Where can I find it? And also some installation's steps could help...
Thanks
bagrooove said:
Where can I find it? And also some installation's steps could help...
Thanks
Click to expand...
Click to collapse
You can find all released RUUs here (the links in the first post are pretty slow, but there are faster mirrors scattered throughout the thread). Make sure you download the one that matches your version.
Installation steps? Plug your phone into your computer via USB and run the .exe file. It'll take you through everything else.
Thank you very much. I hope it'll help...

[Q] the mobile restarts automatically

i have a Z1 compact .. it was working properly and all of a sudden it restarted itself and i got a message that the homepage is not available and i can't unlock the screen. i used the small off button to force it to shut down and then start it again, it started but with the same problem; i can't unlock the screen to access the phone and i don't have network either!! ever since it keeps on restarting itself automatically every few minutes! the Sony support website said it might be related to network problems or SIM card problems, i contacted my network provider and they keep on telling me that's a mobile phone problem!! i used to be kitkat and upgraded to lollipop a week ago, could that be part of the problem?!
i appreciate any feedback on the matter as i can't access my phone completely!!
thank you.
marwa_ag said:
i have a Z1 compact .. it was working properly and all of a sudden it restarted itself and i got a message that the homepage is not available and i can't unlock the screen. i used the small off button to force it to shut down and then start it again, it started but with the same problem; i can't unlock the screen to access the phone and i don't have network either!! ever since it keeps on restarting itself automatically every few minutes! the Sony support website said it might be related to network problems or SIM card problems, i contacted my network provider and they keep on telling me that's a mobile phone problem!! i used to be kitkat and upgraded to lollipop a week ago, could that be part of the problem?!
i appreciate any feedback on the matter as i can't access my phone completely!!
thank you.
Click to expand...
Click to collapse
That's kind of vague... Is your phone stock? How did you upgrade, official or unofficial? Do you have important data on the phone you don't want to lose? If not, you could reflash, either with Flashtool or official Sony method.
levone1 said:
That's kind of vague... Is your phone stock? How did you upgrade, official or unofficial? Do you have important data on the phone you don't want to lose? If not, you could reflash, either with Flashtool or official Sony method.
Click to expand...
Click to collapse
i bought the phone with kitkat and upgraded to lollipop through OTA and yes it has important data!
marwa_ag said:
i bought the phone with kitkat and upgraded to lollipop through OTA and yes it has important data!
Click to expand...
Click to collapse
Well, that would seem like it wasn't your fault, but it might be difficult to get them to help you without paying for it. You could try contacting Sony and see what they say. You also could see if you can get ADB shell on your computer, and copy files from terminal, then reflash, (if you have ADB installed).
levone1 said:
Well, that would seem like it wasn't your fault, but it might be difficult to get them to help you without paying for it. You could try contacting Sony and see what they say. You also could see if you can get ADB shell on your computer, and copy files from terminal, then reflash, (if you have ADB installed).
Click to expand...
Click to collapse
looks like i have no choice but contacting the Sony people!! i can't either get it to hard reset, it just freezes when it starts and then restarts in a couple of minutes!! thank you for your feedback, appreciate it.

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