Develop Bugs

I'll fix your HTC phone or provide parts

Hey guys. I have gotten alot from this website so I would like to give back. I own and operate a mobile phone repair shop and would like to extend my services to this forum. Most of you seem pretty techical so even if you just want the part (microphone, ear speaker, Loud speaker, LCD) I will provide it for you at a low cost plus shipping of course. I mostly deal with hardware issues so please don't PM me or post asking about software, I am a total noob when it comes to that!
Thanks again to all the rom builders and contributers who have helped make my phone awsome!

If you can source the vibrate motor for an HTC S710 I would be forever grateful. Where abouts are you located?
EDIT: I see you're in Phoenix.

Most of the parts I carry are for US released HTC phones but often they carry simular parts. If you can post a picture of what it looks like I'll see if I have a match.

I will upload a picture in a little bit, however here are the specifications from the HTC Vox Service Manual for the motor;
JT0406-30CSR1, JNTECH, Cylindrical, 3V, 100mA, 12000+/-3000 rpm, 60/-, 20degC, 11.2*5.1*5.8mm
The cylinder has J7D05 printed on it and has 2 prongs that make contact to the pad on the PCB. I've tried many different other motors but none of them physically fit in the spot. So if you have any motor rated to those specs and is smaller or equal to the dimensions above, I will take it.

Here are two pictures of it. They are quite large, so not inlined. Not my camera, one of those funky digital ones that I have no idea how to adjust the focus on.
http://i25.tinypic.com/20psxg3.jpg
http://i25.tinypic.com/22dcb4.jpg

I'll check my inventory tomorrow. The shop is closed for today, it being the 4th of July and all.

Ah yes. Thanks, I shall await your response in great excitement.
Happy Indie Day!

A friend of mine has an O2 XDA Orbit but the usb works for charging but not for the data link.
Is this fixable? and if so, do you perform the fixes !!!!

@pna
I had the same problem with my Dash/Excalibur. I had to turn off the USB charging feature in the settings and then the data worked fine. I just either turn it back on if I need to charge via USB on my PC and don't have a wall charger handy. Tell your friend to try that.
Edit:
Also Turn off Advanced Network Functionality to along with charging over USB.

pna said:
A friend of mine has an O2 XDA Orbit but the usb works for charging but not for the data link.
Is this fixable? and if so, do you perform the fixes !!!!
Click to expand...
Click to collapse
If the pins in the socket look straight re-flow the solder on the mainboard or get someone to do it. It's fairly easy. New sockets are about $4 on fleabay but as there are multiple lines close together you do need skill to replace.
M.S

@h4waii
Sorry friend. I don't have one that looks like that by HTC. However the T-Mobile Sidekick 3 vibrator does look like it. If I had it here to test I would be able to look closer. Once again, sorry friend.

Planetneo said:
@h4waii
Sorry friend. I don't have one that looks like that by HTC. However the T-Mobile Sidekick 3 vibrator does look like it. If I had it here to test I would be able to look closer. Once again, sorry friend.
Click to expand...
Click to collapse
I do, however, stock them. pm me and I'll list it on eBay.I'm in the UK though so shipping will be dependant on where you are. Outside UK is £7.
M.S

Good, this is the point right? To help our fellow members. Thanks Mysterious Stranger.

Planetneo said:
Good, this is the point right? To help our fellow members. Thanks Mysterious Stranger.
Click to expand...
Click to collapse
Help if asked, yes. Spam to get sales, NO.
M.S

Anyway you can check out my thread here...http://forum.xda-developers.com/showthread.php?t=405758
Might find it intresting.

htc touch cruise
One of the give aways in buying this product is CoPilot Live 7 with free city map. I choose Muscat in Oman in English but I can not activate it. I went to the dealer but he wants me to pay to activate it.

Planetneo said:
Hey guys. I have gotten alot from this website so I would like to give back. I own and operate a mobile phone repair shop and would like to extend my services to this forum. Most of you seem pretty techical so even if you just want the part (microphone, ear speaker, Loud speaker, LCD) I will provide it for you at a low cost plus shipping of course. I mostly deal with hardware issues so please don't PM me or post asking about software, I am a total noob when it comes to that!
Thanks again to all the rom builders and contributers who have helped make my phone awsome!
Click to expand...
Click to collapse
Right on! I have been wanting to replace the metal bezel that goes around the front of the AT&T 8525 (U.S. HTC Hemes). Mine has gotten quite scratched and scuffed over the last year, and I would love to have it returned to it's original clean, shiny look.
Do you happen to carry this part by any chance? Or know of an affordable place to obtain one?

I get mine from a guy on ebay. I used my last 3 over the holiday weekend so I am out till I order some more on Monday. They are about $28 shipped. Link below....
http://cgi.ebay.com/HTC-Hermes-Cing...ryZ20336QQssPageNameZWDVWQQrdZ1QQcmdZViewItem

Planetneo said:
I get mine from a guy on ebay. I used my last 3 over the holiday weekend so I am out till I order some more on Monday. They are about $28 shipped. Link below....
http://cgi.ebay.com/HTC-Hermes-Cing...ryZ20336QQssPageNameZWDVWQQrdZ1QQcmdZViewItem
Click to expand...
Click to collapse
If you need the full housing email Amit / Raki Computers and ask - they have them as well at not much more $ ( about $26 IIRC) if you ask although the parts they sell are used / stripped from BER phones so some have minor marks and it's pot luck.
M.S
edit - I emailed Amit @ Raki myself anyway and he's listed the full housings here: http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&item=220254094906
better value IMO.

Yes. We've got software support and now hardware support. This thread needs to be stickied.

[HELP] Slider/LCD Flex

Mine's broken, and SE service centers here in my country are poor, they even disrespect their customers. Besides, replacement parts aren't available yet because the PLAY was only released a month ago here.
Please, can anyone show me a TRUSTED website that sells OEM items like this one? AND THAT SHIPS TO MY COUNTRY? (Philippines)
I need it urgently, I'm already moving. Please???

http://www.gultek.eu/mobile-phone-spare-parts/flex-ribbon/sony-ericsson/play-slider-flex.html
that should be okay

Yes I saw that already last night. But thanks though. One last question, is that GENUINE? OEM? I passed through that website last night because it looks suspicious... could be fake rip-offs... I know gultek has good rep, but any confirmation that those are OEM? Do they get their supplies from official Sony Ericsson parts suppliers? I don't want fake parts living inside my phone!
E: Oh crap, minimum order must be worth £29!?!?!?!?!?!?!?!?!?

HELP!!!!!!!

narflynn619 said:
HELP!!!!!!!
Click to expand...
Click to collapse
I feel sorry for you man, cant agree with you more on this problem.
Until such time this model widely spreads in our country thats the time service centers will have a decent "service" for it.
Also Pinoy here.
I believe only a handful of people have xperia play right now.

Why don't you try to email Sony Ericsson themselves and see if they can help you somehow? Always worth a shot.
By the way. How did you manage to break it?
---------- Post added at 10:20 AM ---------- Previous post was at 10:17 AM ----------
I found a site from Sweden where I live that has the exact same one as you linked to. It is titled "Play flex slider original". So it should be original. Can't guarantee anything though.
http://www.skalshop.se/index_eng.asp?produkt=6247

@noojster
it's nice to have one Pinoy feeling the pain of his fellowman, hehehe
bastos service centers sa pinas pucha, hindi sila friendly...
they first told me the flex for the slider is already in the country and they're only waiting for pricing.. when i followed it up 3 days later they suddenly told me they will still order it from singapore and i have to wait for a month! bunch of frackin' liars!!!
@dannejanne
i'm sure they can't help me, besides, my phone was bought in HK, there's no way i'm going back there..
so I let someone (a friend) who's currently in the UK buy 3 pieces of the item from gultek (since they don't ship to my country) then she'll send it to me via xpress mail.. i'll post the results here once it's installed..

narflynn619 said:
@noojster
it's nice to have one Pinoy feeling the pain of his fellowman, hehehe
bastos service centers sa pinas pucha, hindi sila friendly...
they first told me the flex for the slider is already in the country and they're only waiting for pricing.. when i followed it up 3 days later they suddenly told me they will still order it from singapore and i have to wait for a month! bunch of frackin' liars!!!
Click to expand...
Click to collapse
was that the service center from MOA? hay naku suplada pa sila no!
anyway, goodluck to the new ones got from UK. Hope it fixes ur play.

nope never got to MOA dahil sa tight sked (it's tight, really!)
been to SM North Edsa, memoxpress, suplada, bunch o' liars..
then Glorietta 3, at least they're a little more polite.. told me i have to wait 1 month or more.. jeez..
i think it's the price we pay when we own a phone months ahead of the release date..

Got mine from elextroexpo's Sir Tony from sulit.com.ph
Anyway, aside from the flex, do you happen to know any available protective cases/ leather case, accessories for the XP? San mo mabili? Thanks!

mostly only from the UK at the moment, and they don't ship to our country..
so i even bundled my flex with a dock!

Cool. Pinoy here. The girl in sm north se(not memoxpress) is okay. But i feel terrible hearing that some parts of xplay arent available here in ph. I should better be careful in handling my xplay. Lucky for you you have relatives in uk. Can i also ask you to buy something for my xplay too? of course, ill pay.
Anyway, have you guys updated your phone to 2.3.4??
Sent from my R800i using XDA App

well they didn't actually make a diagnosis of my phone, just a quick guess of the technicians saying it's the main flex that connects UP and DOWN after testing my phone with a software.
so the problem is that, sometimes the screen is on, sometimes it's off even though the phone is actually on. it almost always turns on only when the pad is open, and when I close the pad the screen/display disappears again, and when i open it again it won't come back. so is it really the main flex? I remember the night before this problem started, I kept sliding the pad in and out out of alcohol-drinking trips
god i should not bring my xperia play when drinking with friends!!!
PS: i can be sure that the touchscreen and the LCD itself are working because whenever the screen shows up, the touchscreen is still responsive and the LCD has no weird artifacts or pixelations, and like i said the display disappears when opening/closing the pad, so I'm quite 95% sure it's the main ribbon that's causing the frackin problem...
what do you guys think? is it really the main flex that connects UP and DOWN?

i miss my phone so much..
i'm on a stupid nokia phone right now..

the replacement parts haven't arrived yet, I'm freakin irritated! grrrr!!!!
anyway, are those parts from GUltek GENUINE? AS IN OEM????

[Q] sim connector broken

hi guys
i have a big problem...my nexus doesnt recognise my sim anymore.
i have opened it and i can see that one of the 3 sim connector is broken.
do you know a online shop where i can find a replacement for the sim slot ?
or do you know a workaround ?
thx

Same EXACT issue here.. are these pins really fragile or what??

Also, a quick update. I brought this to a store in NY and they said that on each of the 3 rows, that make contact with the SIM, there are 2 pins that make contact. If both are broken (like in my case), they need to replace the whole SIM port because they can't solder the lower pin as the heat will do damage. If it's only the top (longer copper looking pin), than they may be able to fix it.
I am going to get another opinion this Friday and I'll update here. Otherwise, I am seeing if Samsung UK can send me parts or give me a quote to send the phone in for service, but it might not be worth all the money and may have to sell it.
Let me know how you make out if you have any updates!
Thanks!~

Sim connector/tray part
I have the same problem with my Galaxy Nexus...not too sure if the nexus s uses the same part but I ordered from a site called tanstartrade (.ca) and the connector looks similar to what is on the Galaxy Nexus.

have you guys found any resolution to this? broke a pin off with the help of a sim adapter :facepalm:

You checked "yes this is a question"
Guess where it belongs
Thread Moved
FNM
Sent from my SPH-D700 using xda premium

RussianBear said:
have you guys found any resolution to this? broke a pin off with the help of a sim adapter :facepalm:
Click to expand...
Click to collapse
shipped my phone to a member's (kawgirlval69) repair store: http://hasslefreecellphonerepair.com/
will keep you guys posted

So did they fix it for you? I have a broken pin as well.

I'm curious how you are all breaking pins. I have swapped sim cards lots of times (I was testing three carriers at one point) and I was decently rough in doing so. All my sims were normal size sims. Were those of you with broken pins wedging micro sims or using adapters?

worknman said:
So did they fix it for you? I have a broken pin as well.
Click to expand...
Click to collapse
Yeah, awesome people.

ipfreelytech said:
Were those of you with broken pins wedging micro sims?
Click to expand...
Click to collapse
Bingo Though in my case, I broke it trying to get it back OUT. I just stupidly assumed that the phone company would send me the proper-sized sim when I told them which phone I had, so I tried to put it in the only way it looked like it would fit. Then again, I am about as mechanically inclined as a monkey, and tend to break things easily

Yeah go with RussianBear's suggestion and mail it to FL.
Im not affiliated with them and havent tried them but I guess they charge around $50 to fix. Locally you might find a place to fix it as well. GL in getting it fixed .
If its a google play store model, Samsung USA should fix it for you free of charge.

worknman said:
Bingo Though in my case, I broke it trying to get it back OUT. I just stupidly assumed that the phone company would send me the proper-sized sim when I told them which phone I had, so I tried to put it in the only way it looked like it would fit. Then again, I am about as mechanically inclined as a monkey, and tend to break things easily
Click to expand...
Click to collapse
Same thing here. Just got the nexus and still had the stupid micro Sim adapter from one s... Needless to say,i was pissed. The seller turned out to be a great guy though, helped me out a bit.
They did charge me about 50, but i didn't have to pay for return shipping (priority). I'll recommend this shop to anyone from now on not affiliated with them in any way, except for them doing a great repair job lol

mendezj666 said:
If its a google play store model, Samsung USA should fix it for you free of charge.
Click to expand...
Click to collapse
Do you really think they will? I sent a message to Google, who referred me to Samsung for warranty support:
(Forum won't let me post link)
On that site, it says:
If your Device is defective through no fault of your own, you have up to fourteen (14) days from the date the Device is delivered (the "Advanced Replacement Period") to contact Samsung customer care at (855) 392-6398 regarding a replacement Device under the Samsung Advanced Replacement Process.
Since this was obviously my fault, and I'm not going to lie to them and tell them it just showed up this way, I didn't even bother to call and ask.

Just an update... I sent my phone off to the Hassle Free repair place. Apparently, they have one tech (a female) who is the only one that can do these repairs, and they claim she has been sick in bed for over a week now. They've been very responsive to inquiries, so I'm hoping they'll get it fixed eventually.
Will let ya'll know how it ends up.

worknman said:
Just an update... I sent my phone off to the Hassle Free repair place. Apparently, they have one tech (a female) who is the only one that can do these repairs, and they claim she has been sick in bed for over a week now. They've been very responsive to inquiries, so I'm hoping they'll get it fixed eventually.
Will let ya'll know how it ends up.
Click to expand...
Click to collapse
Yup, she is actually a member on here.
Sent from my Galaxy Nexus using Tapatalk 2

About 12 days after I sent the phone in, I got a call from Crystal using my phone, saying they had fixed the phone, and apologizing profusely for the delay. After I made the Paypal payment, they sent it off the very next day. Phone arrived 2 days later... SIM card slot looks brand new, and phone works great
So I'd definitely recommend them, but I'd also check in advance if you're in a hurry, and make sure the repair person isn't on vacation or something, since there seems to be only one of her.

thanks for the good feedback guys... we really appreciate your business and feedback as we strive to give you the best repair we can give...
@worknman.. thank you for your patience, we actually had a family emergency and had gone to ohio for a few months to help out and were doing the repairs there. not being used to the weather i came down with a horrible case of sinusitis and really was bedridden for a bit over a week. again i do thank you for your patience and i hope you were more than satisfied.
as for our shop we do have 2 techs but only one that is capable of doing board level soldering properly. i take great pride in doing a perfect job so if theres a chance to keep the warranty intact, my repair will go unnoticed.(worked and was trained by samsung so i know how they solder so its easy for me to replicate) we have 25 years total repair experience and we are guaranteed to not be a "you tube" shop where we watch a video and think we know everything.... i was trained by samsung, motorola, nokia, audiovox...
bottom line is we do things right the first time.... hope to help anyone in need.... i promise you wont be disapointed...
THANKS AGAIN TO ALL MEMBERS THAT HAVE USED OUR SERVICES... WE GREATLY APPRECIATE YOUR BUSINESS AND THE OPPORTUNITY TO HELP OUR FELLOW XDA MEMBERS!!

kawgirlval69 said:
thanks for the good feedback guys... we really appreciate your business and feedback as we strive to give you the best repair we can give...
@worknman.. thank you for your patience, we actually had a family emergency and had gone to ohio for a few months to help out and were doing the repairs there. not being used to the weather i came down with a horrible case of sinusitis and really was bedridden for a bit over a week. again i do thank you for your patience and i hope you were more than satisfied.
as for our shop we do have 2 techs but only one that is capable of doing board level soldering properly. i take great pride in doing a perfect job so if theres a chance to keep the warranty intact, my repair will go unnoticed.(worked and was trained by samsung so i know how they solder so its easy for me to replicate) we have 25 years total repair experience and we are guaranteed to not be a "you tube" shop where we watch a video and think we know everything.... i was trained by samsung, motorola, nokia, audiovox...
bottom line is we do things right the first time.... hope to help anyone in need.... i promise you wont be disapointed...
THANKS AGAIN TO ALL MEMBERS THAT HAVE USED OUR SERVICES... WE GREATLY APPRECIATE YOUR BUSINESS AND THE OPPORTUNITY TO HELP OUR FELLOW XDA MEMBERS!!
Click to expand...
Click to collapse
yup. they're the best fixed my sim connector in mere days (with shipping included). thanks a ton, once again!

How to check that S7 active is fixed waterproof problem?

The first batch of S7 active have the waterproof problem. Samsung told that they fixed it in the second batch and replace first batch for free . So when we buy phone from ebay. How can we check that phone is fixed ? The date it was made or imei ?
Thank you you guys. Sorry for my English.

Very good question.

any news on this ??
as im looking to get one in the UK too !

I read some articles saying that it's not specific to any batch. The best strategy is to bring the phone underwater and see if it holds. Good news is that this phone is pretty new so even if you buy from Ebay, it sure is under warranty, as long as the phone is not on any blacklist. Samsung is getting quite good in customer service, at least in my experience. I bought an S7 active from Ebay which has serious scratches and re-booting issue. I called Samsung, sent the phone to them and around a week later, they send back with new main board, new screen and essentially everything new. No more scratches!

thats some great news cppc
are you in the UK too ? if so, which eBayer did you use ? and which samsung contact did you use ?
and lastly, did samsung question how you got the phone etc ?? ..

miniminus said:
thats some great news cppc
are you in the UK too ? if so, which eBayer did you use ? and which samsung contact did you use ?
and lastly, did samsung question how you got the phone etc ?? ..
Click to expand...
Click to collapse
No I'm in the US. I just called the Samsung support contact on their website. They didn't ask me for proof of purchase, just the IMEI. They did, however, ask me to stop by Bestbuy first as they have a specialized technician there to see if that guy can help fix the issue. Since that guy couldn't help, they sent me the shipping label to send the device to them. In the end I didn't have to pay anything

Garbled metallic sound when filming video

I bought three G5 with 3GB or RAM for myself, wife and mother. The plus model was not available at the time here in Sweden.
All three of the phones have a very strange and in your face garbled metallic sound when filming video. This sound distortion makes video in places where there is natural background noise unbearable. Is there anyway to fix this problem? Am I the only one with this issue? Lost a lot of video of my newly born baby because of this sound issue =(
Thanks

same thing here, G5 3GB RAM and mic sounds like rubbish, seems like the same issue the Nexus 5 had, where the filter were too aggressive and instead ruined the sound. the solution was to completely disable the filter with some kind of patch.

onryo said:
I bought three G5 with 3GB or RAM for myself, wife and mother. The plus model was not available at the time here in Sweden.
All three of the phones have a very strange and in your face garbled metallic sound when filming video. This sound distortion makes video in places where there is natural background noise unbearable. Is there anyway to fix this problem? Am I the only one with this issue? Lost a lot of video of my newly born baby because of this sound issue =(
Thanks
Click to expand...
Click to collapse
Upload an example file to mega/yousendit/whatever, please - I'll examine it.

This is from the other day on my own phone. My wife has a zillion videos that sound the exact same way on her phone. This weird noise only shows up if there is background noise.
All three phones have this issues. All three phones are bought here in Sweden:
Moto G5
3GB RAM
16 GB ROM
64 GB SD card
Version: PVT1
SKU: XT1676
Build number: NPP25.137-15
Software Channel: reteu
Baseband Ver: M8937_8000.122.02.40R
Any clue on what this is and how to deal with it? Should I just return all three phones?

onryo said:
This is from the other day on my own phone. My wife has a zillion videos that sound the exact same way on her phone. This weird noise only shows up if there is background noise.
All three phones have this issues. All three phones are bought here in Sweden:
Moto G5
3GB RAM
16 GB ROM
64 GB SD card
Version: PVT1
SKU: XT1676
Build number: NPP25.137-15
Software Channel: reteu
Baseband Ver: M8937_8000.122.02.40R
Any clue on what this is and how to deal with it? Should I just return all three phones?
Click to expand...
Click to collapse
I also bought mine in Sweden and I have the same problem...I already contacted Sweden Technical support. Please do the same so they are aware of the incident. If you check lenovo's forum there's more people with the same problem.
You can contact them in motorola rest of europe (roe) section. I'm not allowed to post links :/
Cheers!

jpm92 said:
I also bought mine in Sweden and I have the same problem...I already contacted Sweden Technical support. Please do the same so they are aware of the incident. If you check lenovo's forum there's more people with the same problem.
You can contact them in motorola rest of europe (roe) section. I'm not allowed to post links :/
Cheers!
Click to expand...
Click to collapse
I just got a mail back from them saying they are "not aware" of the issue. Could you give us a url what gets around the "not allowd to post links" ie w w w dot xxxxxx/xxxx/ dot com

onryo said:
I just got a mail back from them saying they are "not aware" of the issue. Could you give us a url what gets around the "not allowd to post links" ie w w w dot xxxxxx/xxxx/ dot com
Click to expand...
Click to collapse
I tried to workaround the link...lets see again:
motorola-global-en-roe dot custhelp.com/app/utils/prod_guided_assistant/g_id/5027/
If you guys know swedish you can try calling them

jpm92 said:
I tried to workaround the link...lets see again:
motorola-global-en-roe dot custhelp.com/app/utils/prod_guided_assistant/g_id/5027/
If you guys know swedish you can try calling them
Click to expand...
Click to collapse
Skit bra
I'll call them tomorrow! Ericsson bought 50 G5 XT1676. All of the phones have that trash background noise when I asked around. I was given a phone but I bought two to give to my family.

onryo said:
Skit bra
I'll call them tomorrow! Ericsson bought 50 G5 XT1676. All of the phones have that trash background noise when I asked around. I was given a phone but I bought two to give to my family.
Click to expand...
Click to collapse
They offered me to replace the unit on the mails, but it's obviously a common issue, so there's no point. Maybe they are more understandable on the phone. Also remember to ask if they know when is the spring finally arriving to Sweden
Tack!

jpm92 said:
They offered me to replace the unit on the mails, but it's obviously a common issue, so there's no point. Maybe they are more understandable on the phone. Also remember to ask if they know when is the spring finally arriving to Sweden
Tack!
Click to expand...
Click to collapse
lol would be funny as hell if I could get all 50 owners of the phone at work to replace them
Sweden only has two seasons. 1) Dark season 2) Rain season

onryo said:
lol would be funny as hell if I could get all 50 owners of the phone at work to replace them
Sweden only has two seasons. 1) Dark season 2) Rain season
Click to expand...
Click to collapse
I'm starting to realize :laugh:
Any news?

jpm92 said:
I'm starting to realize :laugh:
Any news?
Click to expand...
Click to collapse
This is what Lenovo had to say. I returned my phones. Some of the others might do the same. Unfortunately for Lenovo Ericsson was going to buy a bunch of Thinkpad X1 Carbon laptops. They are freaking expensive. That is not going to happen now since Ericsson is afraid that Lenovo will not back up its products with fw updates.
Customer Reference number: XXXXXXXXXXXXXXXXXX
Dear XXXXXXXXXXX,
I am writing to you regarding your Moto G 5 phones. The Repairs Department have reviewed your case and have unfortunately not been able to find a satisfactory solution to this sound distortion problem.
Please rest assured that this issue has been duly reported to the relevant department and it will hopefully be resolved in a future update. Regretfully, we are unable to provide any timeframe for future updates. I would therefore recommend that you return your Moto G 5 phones to the retailer to request a refund.
We would like to thank you for your patience and understanding in this matter. We are terribly sorry for any inconvenience that this has caused. For any further assistance or information please do not hesitate to get in touch with us.
We are reachable on 03339 997 550 to discuss the matter further with one of our experienced customer service agents. Please contact us any time between the hours of 8am and 6pm from Monday to Friday.
Thank you for contacting Lenovo-Motorola. I hope you have a nice afternoon.
Kind regards,
Xica
Lenovo & Motorola Mobility UK Ltd.

Just finding this thread. I bought a G5 in Denmark a few weeks ago. I've noticed the same issue. I think it's either a over aggressive noise reduction scheme they've incorporated, or a result of low quality mp4 audio bitrate for recording. Probably a combination of these. Have you found a thread on Lenovo - Motorola that I can find more info about this on? Cheers,

Damn, I'm starting to evaluate the possibility of giving it back and get another one (obviously not Lenovo). Screw them, couldnt they just release a update for it? I record a lot of videos usually and this is really annoying...
Thanks for the update though

Hey, looked into it some more. I used the Cinema FV-5 app and found that by disabling the "Automatic Gain Control" of the microphone the sounds are recorded more clearly.
So, the metallic garbled sounds are most likely largely due to an overly aggressive AGC setting on the native camera app combined with whatever settings they have on audio conversion.
Wouldn't it be nice if Moto made an update to the camera app so that you could disable the automatic gain control if you wanted to....

I talked to Motorola Support and they told me they're already working on it, but they can't give me any date. At least I know it will be fixed at some point.

I am on day 1 of my G5 testing, and yes, I also experience this horrendous "Finding Nemo" underwater sound, caused by overly aggressive audio filtering and/or AGC. FIX IT LENOVO!
onryo said:
This is what Lenovo had to say. I returned my phones. Some of the others might do the same. Unfortunately for Lenovo Ericsson was going to buy a bunch of Thinkpad X1 Carbon laptops. They are freaking expensive. That is not going to happen now since Ericsson is afraid that Lenovo will not back up its products with fw updates.
Customer Reference number: XXXXXXXXXXXXXXXXXX
Dear XXXXXXXXXXX,
I am writing to you regarding your Moto G 5 phones. The Repairs Department have reviewed your case and have unfortunately not been able to find a satisfactory solution to this sound distortion problem.
Please rest assured that this issue has been duly reported to the relevant department and it will hopefully be resolved in a future update. Regretfully, we are unable to provide any timeframe for future updates. I would therefore recommend that you return your Moto G 5 phones to the retailer to request a refund.
We would like to thank you for your patience and understanding in this matter. We are terribly sorry for any inconvenience that this has caused. For any further assistance or information please do not hesitate to get in touch with us.
We are reachable on 03339 997 550 to discuss the matter further with one of our experienced customer service agents. Please contact us any time between the hours of 8am and 6pm from Monday to Friday.
Thank you for contacting Lenovo-Motorola. I hope you have a nice afternoon.
Kind regards,
Xica
Lenovo & Motorola Mobility UK Ltd.
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Don't abandon a potential ThinkPad purchase decision based on crappy consumer mobile phone product lines. The business-oriented ThinkPad laptops are superb - I have three ThinkPads here - R61, T430 and an R500, and as a service engineer who ONLY deals with quality equipment, let me tell you, you won't find better laptop hardware from ANY company. The "ThinkPad" range is a continuation from IBM's original line of ThinkPads, and they are the only laptops fully tested, approved, and signed off for use on NASA and ISS missions - that's how robust and dependable they are - the stuff of legends. The consumer <blah>Pad products are not worth a donkey turd, but the "ThinkPad" lines are hot stuff my friend, ANYONE worth their salt will back me up on this view, it's a given - they are built like tanks with carbon fibre composite, glass fibre reinforced plastic, and magnesium alloy construction - not the usual creaky, paper-thin plastic crap palmed off on the vanity market, aka consumers.
---------- Post added at 12:52 AM ---------- Previous post was at 12:47 AM ----------
jpm92 said:
I talked to Motorola Support and they told me they're already working on it, but they can't give me any date. At least I know it will be fixed at some point.
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"We heard your feedback and assure you we are seeking to resolve this issue"
The usual line from "The Corporate BS handbook"

mbwf said:
I am on day 1 of my G5 testing, and yes, I also experience this horrendous "Finding Nemo" underwater sound, caused by overly aggressive audio filtering and/or AGC. FIX IT LENOVO!
Don't abandon a potential ThinkPad purchase decision based on crappy consumer mobile phone product lines. The business-oriented ThinkPad laptops are superb
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No doubt the Thinkpad X1 Carbon is a really nice laptop. Its just the buyers for Ericsson want nothing to do with Lenovo now. Instead that department bought 25 'Dell XPS 15 9560' =(
Looks like the G5 is now has some ROMS! Yayyyy!
https://forum.xda-developers.com/g5/development
Somebody on IRC pointed out a work around for the video sound issues.