Haptic feedback issue and flash-bleed bug (warranty covered) - Xperia Z1 Compact Q&A, Help & Troubleshooting

Hello guys,
I was in Crete last week and on the last day I had the dumb idea to take the device into the sea. (I knew it was water-proof but I didn't know that I should not put it into seawater)......
Note: I never kept it underwater for more than a minute and only below the water surface and not lower. All closures were closed.
After ~10 minutes in the sea it started to behave strange: Display went black and it showed no reaction to any Actions. I took it out of the sea immediately and cleaned it with freshwater. After 5 more minutes it started to vibrate for around a minute. This happened a few times when I tried to turn it on again. Finally I was able to turn it back on but after a short time it auto-shutdown for this reason: "Emergency shutdown. Phone is to hot." (something like that at least). Strange. It was not in the sun and did not feel hot. Whenever I tried to reboot it it turned of during the sony boot animation. After that I opened all closures and removed the SIM Card and the microSD Card. They both had small water drops on it :S I kept the closures open and shaked it really hard a few times to make sure theres no water inside the phone.
3 hours later without touching it a single time I reinserted the cards and was able to turn it back on but it shut down itself very soon for a new reason: "SIM Card has been removed. Rebooting.." Well.. I did not remove the SIM Card. After a reboot it shut down again for the first shutdown reason (to avoid overheating).
Info: During all that reboots etc I was able to enter cwm recovery all the time.
Another few hours later I decieded to restore a CWM backup I created a few days before. I turned it on afterwards and it still "crashed" during the blue Sony boot animation.
Another few hours later I was finally able to start it. Everything seemed to work ok. But then the haptic feedback issues started: Sometimes it started to vibrate for no reason, sometimes it did not vibrate when it should have and finally it's not vibrating anymore. Not even during boot.
I aready found this thread: http://forum.xda-developers.com/showthread.php?t=2641694 where op described that it worked after shaking the phone. For me it's not working after shaking the phone.
Long text short question: Any chance to send the device back to amazon to get a new one? (I guess they can't detect that I put it into salty seawater?)
Edit: Forgot to mention that it had water fog inside the camera lens and the LED for a few hours...
Thanks for reading

[email protected] said:
Hello guys,
I was in Crete last week and on the last day I had the dumb idea to take the device into the sea. (I knew it was water-proof but I didn't know that I should not put it into seawater)......
Note: I never kept it underwater for more than a minute and only below the water surface and not lower. All closures were closed.
After ~10 minutes in the sea it started to behave strange: Display went black and it showed no reaction to any Actions. I took it out of the sea immediately and cleaned it with freshwater. After 5 more minutes it started to vibrate for around a minute. This happened a few times when I tried to turn it on again. Finally I was able to turn it back on but after a short time it auto-shutdown for this reason: "Emergency shutdown. Phone is to hot." (something like that at least). Strange. It was not in the sun and did not feel hot. Whenever I tried to reboot it it turned of during the sony boot animation. After that I opened all closures and removed the SIM Card and the microSD Card. They both had small water drops on it :S I kept the closures open and shaked it really hard a few times to make sure theres no water inside the phone.
3 hours later without touching it a single time I reinserted the cards and was able to turn it back on but it shut down itself very soon for a new reason: "SIM Card has been removed. Rebooting.." Well.. I did not remove the SIM Card. After a reboot it shut down again for the first shutdown reason (to avoid overheating).
Info: During all that reboots etc I was able to enter cwm recovery all the time.
Another few hours later I decieded to restore a CWM backup I created a few days before. I turned it on afterwards and it still "crashed" during the blue Sony boot animation.
Another few hours later I was finally able to start it. Everything seemed to work ok. But then the haptic feedback issues started: Sometimes it started to vibrate for no reason, sometimes it did not vibrate when it should have and finally it's not vibrating anymore. Not even during boot.
I aready found this thread: http://forum.xda-developers.com/showthread.php?t=2641694 where op described that it worked after shaking the phone. For me it's not working after shaking the phone.
Long text short question: Any chance to send the device back to amazon to get a new one? (I guess they can't detect that I put it into salty seawater?)
Edit: Forgot to mention that it had water fog inside the camera lens and the LED for a few hours...
Thanks for reading
Click to expand...
Click to collapse
if you are covered with warranty please do, it happened to me also (but this time i blame sony for lack of quality of service).. it happened when mine is still new i tried to wash it in the faucet then few hours later, haptic or vibrate doesn't work anymore, too bad i didn't have official warranty that's stupid on my part, but what do you know it supposed to be waterproof phone

Why didn't/don't you have official warranty? Country related?
It still doesn't work so I'm going to send it back. Ordered it on 31. January and had the Flash bleed bug also, if they accespt it and send me a new device this bug will be fixed also I guesss
Edit: Amazon wont take it, I have to contact Sony. Lets see what happens

Problem is covered by warranty!
They found the issue:
Please do not share this picture!
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I also added the "flash-bleed-bug" to the problems list - they detected it also!!
End of the story: I'm getting a new Z1 compact!

That's good news. I'm having the same issue with the phone not vibrating (or rather.. only when it feels like it) although mine has yet to be in water.

Related

The story of me and my HTC Desire

After some negotiating with my girlfriend I decided I’d buy an Android phone, an HTC Desire from PDAShop.be, where I’ve bought my previous HTC Touch 3G.
As always, the delivery of the phone was quick and soon I unpacked the phone and started playing around with it. I improrted contacts from SIM to phone and linked them to Facebook and Twitter contacts. Piece of pie. I also installed some apps and games from the Android Market (no paid apps here in Belgium, yet) and fiddled around with them, as I also did with various settings in the HTC Sense UI.
After a few hours playing with the phone, I went outside with the phone in my back pocket of my jeans, and I heard the HTC startup again. I thought that somehow I managed to press the power button by accident. Nope, the phone restarted several times on different occasions.
When I went to sleep, the phone was on and the battery was almost charged to 60%. The next morning, 8 hours later, the device was turned off and when I charged it via USB on the PC, the battery was fully drained… 0%!
I then called HTC support, and the kind person on the other end of the line listened to my story and told me I needed a hard-reset of the device. From the mail he sent me:
With the phone turned off, press and hold the VOLUME DOWN button, and then briefly press the POWER button. 2. Wait for the screen with the 3 Android images to appear, and then release the VOLUME DOWN button. 3. Press VOLUME DOWN to select CLEAR STORAGE, and then press POWER. 4. When asked to confirm, press VOLUME UP
Click to expand...
Click to collapse
I tried that, but the phone just wouldn’t complete the hard-reset. So I called PDAShop and they told me that I could bring the phone in. I removed my SIM from Mobile Vikings and put it in my other phone and drove to them.
To my amazement the guy at the shop managed to hard-reset (without a SIM) the device, and stress-tested it with some rapid movements, changing styles in the UI, setting up a Live-wallpaper. The device didn’t freeze… So I drove back to home.
I put my SIM back in, and voila… the device started to hang on me again. I even tried the hard-reset with the SIM with no luck whatsoever. I contacted PDAShop again and the same person helped me further. He said I can send the phone back to them and they will replace it with a new one…
I really hope this isn’t becoming some part of long tragedy waiting to happen. I really want to enjoy this Android phone, as I am fed up with the current status of Windows Mobile on my brilliant HTC Touch 3G.
Hey
Sorry to heard your story, you must be very unlucky :/ . If it's of any comfort, my desire has a mobile vikings sim in it aswell and functions excellent, so it's probably a faulty model.
Sorry for you, it's probably a faulty device or a faulty ROM, either way, my phone and the ones of multiple other person works fine so keep hope!
I would advise you to recontact Coolbleu (aka pdashop) and tell them that you went there they did reset it and tested it but that it didn't fix the problem. I would be surprised if they wouldn't offer to give u a new one. (I bought several phones at coolbleu and I've always been happy with after sale support) BTW I'm also using Mobile Vikings (but on HTC Legend) and I don't have any problems with it at all.
@JonasDroid & @Cooki3s:
Good to know that, because the person at coolblue received some disturbing calls from people with MobileVikings SIM cards. How old are your SIM cards?
@All Thanks for the support, I really hope my next Desire will be somthing that I can actually enjoy
Will keep you posted.
Cheers!
I tried a hard reset again, but without a SIM and SD card inserted. This seemed to work.
I then did go through all the settings in the wizard and rebooted. Then I shut it down, inserted to SD again and I went into Settings > SD and Storage, unmounted the card, formatted it, and rebooted the phone. I stress-tested it for a while, and then I shut it down, inserted my SIM and it still works.
Could it be that some corrupt data on the card caused the instant reboots and faulty hard-resets?
I'm going to charge my phone and test it throughout the day to see if it still hangs/reboots on its own. Fingers crossed!
EDIT:
I spoke too soon... a few minutes later and the device was shut down when I tried to bring the screen back up. Now it reboots until it hangs itself... I don't hear the startup-sound either when it come to "Quitely Brilliant"
The phone will be sent back to pdashop!
Edit2:
I narrowed the problem down to a device-specific issue... It shuts down/freezes/reboots randomly even when no SIM and no SD card are in the device... I really hope the next device I'll receive doesn't have these issues
Have you got any apps installed on it? If so what? I had issues with some apps that changed the APN when the internet wasnt being used.
its a faulty device
langers1 said:
Have you got any apps installed on it? If so what? I had issues with some apps that changed the APN when the internet wasnt being used.
Click to expand...
Click to collapse
No external apps installed since first hard reset
dexteral said:
its a faulty device
Click to expand...
Click to collapse
That's what I thought also
Hey,
My SIM dates from early January this year.
I love my desire
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I bought it unlocked no problems.
jimlad said:
I love my desire
I bought it unlocked no problems.
Click to expand...
Click to collapse
Very usefull and mature. We all thank you for enlightening us!

Data does not work on Nokia Lumia 900

Basically my Lumia 900 will not connect to the Internet even though I have full bars of LTE. This is not the first time it happened. It happened a few days ago and I rebooted it a few times and it started working again. This time I have rebooted it over 20 times changed the sim and it is still not working. I went to the AT&T store and the employees said they sent back over 7 defective lumias with the same issue.
I took out the sim and put it in my new iPad and LTE was working fine. I hope this defective is not spread across so many more devices or there will be a lot of unhappy customers.
Hey there. This might sound a little basic but do a master reset, and one more master reset immediately after. I had that problem for maybe a week and its a weird problem with COU provisioning. Also send the COU team an email about the issue, they might do some stuff on the back end as well for you.you are an art employee, right? How else would you have this phone
Sent from my Lumia 900 using XDA Windows Phone 7 App
vclifton said:
Hey there. This might sound a little basic but do a master reset, and one more master reset immediately after. I had that problem for maybe a week and its a weird problem with COU provisioning. Also send the COU team an email about the issue, they might do some stuff on the back end as well for you.you are an art employee, right? How else would you have this phone
Sent from my Lumia 900 using XDA Windows Phone 7 App
Click to expand...
Click to collapse
Yes it's my COU. Lol
I'll try the master reset, if not I'll contact the COU team. Thanks
Happened to me too. I just popped the sim card out while the phone was on. Put the card back in and then turned the phone off and then back on. Hopefully that fixes it for you. Did for me.
Nokia needs to put a soft reset button combination like the iPhone has since you can't do a battery pull. A soft reset is needed at some point in time on all smartphones. Not having a method to do it is a big error IMO.
wundrbread33 said:
Happened to me too. I just popped the sim card out while the phone was on. Put the card back in and then turned the phone off and then back on. Hopefully that fixes it for you. Did for me.
Nokia needs to put a soft reset button combination like the iPhone has since you can't do a battery pull. A soft reset is needed at some point in time on all smartphones. Not having a method to do it is a big error IMO.
Click to expand...
Click to collapse
anyone know if there is not a softkey combination.....or are we guessing?
Sounds like all you guys have a 900 already. What color, and what do you think?
Power for ~10 sec should reboot the phone
Sent from my SAMSUNG-SGH-I717 using Tapatalk
adiliyo said:
Power for ~10 sec should reboot the phone
Sent from my SAMSUNG-SGH-I717 using Tapatalk
Click to expand...
Click to collapse
thats what I thought too....but without the 900...couldnt repro
Hold power button for a few seconds and swipe down to turn off/soft reset. Or go to settings app; under settings go to 'About' and push 'reset phone' for hard reset.
They are looking for a reboot option, not a full reset. Something similar to holding the home and power key on an iPhone.
This is the first WP with non removable battery so I haven't had to do it before. I'm sure there's a way. I know if you hold the volume down, camera and power when it's off it will restore the phone.
We've been getting serious issues too. I'm getting a new lumia tomorrow. Ive tried everything.
waltah! said:
They are looking for a reboot option, not a full reset. Something similar to holding the home and power key on an iPhone.
This is the first WP with non removable battery so I haven't had to do it before. I'm sure there's a way. I know if you hold the volume down, camera and power when it's off it will restore the phone.
Click to expand...
Click to collapse
That's not a restore sequence. That will only place the phone in bootloader. If connected to a PC, and, a valid backup exists, a retire is possible. But that combination does not initiate a restore.
The only thing I've heard is extended holding of power key, ~10 seconds, initiates a reboot....not a reset or restore
http://nds1.nokia.com/files/support/nam/phones/guides/Nokia_900_UG_en-US_AT&T.pdf
alodar1 said:
That's not a restore sequence. That will only place the phone in bootloader. If connected to a PC, and, a valid backup exists, a retire is possible. But that combination does not initiate a restore.
The only thing I've heard is extended holding of power key, ~10 seconds, initiates a reboot....not a reset or restore
Click to expand...
Click to collapse
If you hold the power key down for about 15 seconds, the device will power down. I had a freeze during the initial setup on my 900....that worked for me....
The Lumia 800 also has a non-removable battery. Here's how to do a hard and soft reset using hardware keys on that device. May work on the 900:
Hard Reset:
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Or
Soft Reset (Restart):
my data isnt working
kenikh said:
The Lumia 800 also has a non-removable battery. Here's how to do a hard and soft reset using hardware keys on that device. May work on the 900:
Hard Reset:
Or
Soft Reset (Restart):
Click to expand...
Click to collapse
Those keys don't work on the 900.....Both combinations produce the same impact from a device that is power on...that is....off. The first action is the power slider....which can turn off the device. However, continue holding that combination will bring you to a OFF position. The same thing occurs with just holding the Power button for 10 seconds or so.
from an off position, I could not get those keys to react.
My data has been working great all day. Download a on of apps, browsed quite a bit to set up my bookmarks and downloaded music from Zune. My data speeds were around 25mbps all day.
Directly from the Nokia support site, reboot keystrokes.
http://www.nokia.com/us-en/support/...oting/?action=singleFAQ&caseid=FA132831_en_US
Hold power key, 8-12 seconds.
Out of the blue my Data started working fine. My rep stated thattheir Lumia 900's had problems provisioning correctly

HTC M8 - Host Mode - Only charges in hibernation mode.

Hello, new member here. I recently purchased an HTC One M8 from AT&T, unrooted to put superuser on my phone since I really disagree with an operating system telling me what I can and cannot do with the device I purchased. I did not know about S-OFF before this issue so no, it is currently S-ON I believe.
Just to be clear, my phone worked fine after this for ~2 months at least.
Anyways, to the issue. When I try plugging in my charging cable it says:
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Although, I do have to say not even all the time. Most of the time when it's plugged in I get zero response that it is. It didn't use to be that way, this was a progression. It started charging fine, then the Car app started booting up asking to accept or decline. The car app doesn't even open up anymore.
So here I'm thinking, either the battery is broken, or the micro USB port.
However, I CAN charge the phone if I have fastboot turned ON and I turn off the phone. It's my understanding that fastboot only puts the phone in a hibernation state and it's not really turned off. When it is in this state, I can plug my charger in and I see the battery appear on the screen charging.
This is the only way I can charge my phone, by turning it off.
I cannot communicate with a PC, I cannot charge while it is turned on. This leads me to believe that this is in fact a software issue and not a hardware issue. However, this issue prevents me from communicating with a PC through USB which removes a number of options for me to test why this is happening.
I can transfer files over WIFI, and I have done so. Yesterday I transferred Android Revolution HD 11.1 to my phone over WIFI and was able to flash it, though I think I have a bad flash and just need to reflash due to a few minutes boot time, and I already read up that you need to try a few times until you get a fast response signifying you got a good image or something like that.
If anyone has any suggestions I am willing to try them, I have everything I need from the phone backed up. I have subscribed to this thread so I should receive a notification.
Tricks that I have tried:
Turning the phone on while the sensor is facing a bright light. Not sure why that would do anything but it was a common "solution".
Powering off the device and holding the power button as well as both volume buttons. This supposedly resets the "charge mode", no result. I was able to boot up to safe mode so I learned that I guess. No it doesn't charge in safe mode.
Draining the battery 100%, holding the power button until no response. Then charging. However, this was a nightmare, as when I tried doing this I got this guys problem: youtube.com/watch?v=r_Nll_01jG0 — This only happens when fastboot is off, or in this case, the power drained and the phone actually turned off, so it clearly only charges in hibernation.
Tricks that I have not tried:
Spraying the port with WD-40 while the device is turned off. Yea okay, I guess I'm worried about putting a liquid/oil in my phone.
They ended up only being tricks, not solutions to the problem. IF it was hardware I would understand completely. I no longer get a response from the phone when it is plugged in except for the occasional error message as the image above. HOWEVER, it charges in hibernation mode, every attempt, nothing weird, it just charges like it should. This is weird to me, because if it was hardware then this should not work. It makes no sense.
I tried an app called USB Host Diagnostics, I'm not sure if this is even going to provide any information to help or not but here is the result: usbhost.chainfire.eu/?search=455254
Since I've changed the ROM / OS of the phone to Android Revolution HD 11.1, and the problem still persists, then the next step down would be the... kernel? So it is either hardware or the kernel? That's just me guessing really... it's so hard to imagine it's the hardware. I take great care of my phone, never dropped it, don't overcharge it, I just don't understand what it could be other than the software of the phone just not recognizing the port while it is turned on, and whatever functions are turned on during hibernation are working correctly. Unless it's a voltage issue where it disables it to protect the motherboard, and during hibernation it isn't a risk, if that's even a thing. If it was a voltage thing, why then would it not charge when fastboot is turned off and the phone is off? It starts up with a battery on the screen then reboots in an endless loop like the video showed above. I just don't understand, wish there was something more to figure out other than it telling me that it's in host mode and can't charge, and by extension can't connect to a PC.
I found something out while just randomly rebooting the device. I rebooted my phone while it was still plugged into the computer and opened up the... bootloader? (Power button + volume down), and then I went to the Fastboot option and I heard the chime on my computer of a new device being detected, and it installed android 1.0 driver or something. I wasn't able to see storage or anything (probably because I was in a bootloader), but I actually heard a response from my computer.
If I toggled between the main menu and FASTBOOT the chime would go on and off between detected and removed.
This really makes me confused, it has to be a software issue right? I've reflashed the android revolution HD ROM multiple times so I don't think it's that... is it my kernel? I am so lost here. The fact that my computer made that chime and installed a driver proves that it can work, but why won't it work when it's turned on?
Hi b.white,
Have you found any solution.
My HTC has shown the same USB in OTG so can't charge problem. It is the first time I have seen this message and problem on my phone. I have my phone for the last few months. I also want to mention that it is as stock as it can get. Never even rooted. I have no popping up CAR app problem. Maybe because it is just been a few minutes the problem showed up. So maybe I'll be seeing the car app later on. But I had about 10% battery on my phone which died out during the few tests I've made.
So right now my phone is turned off (because of battery got to 0%) and is plugged in using standard cable and charger in to a wall socket. It shows that it is charging by using the animation and the percentage is growing continuously. The LED is stable and Amber which means that it is charging.
During the last few battery moments, I turned off the car app through its settings. Never had the daydream setup or turned on anyway. But my fastboot from the settings is off. It was like this when the phone came, and never needed to change this setting.
I also tried this but I'm not sure that I did it correctly and it hasn't showed any difference either.
http://forum.xda-developers.com/showpost.php?p=46415840&postcount=1
While I was keeping the three buttons pressed the phone kept turning on the the htc logo and going back to black screen. I don't think that should have happened, or at least the original thread didn't mentioned this behavior.
This is my main phone. And I am really worried about this problem.
Please help. :crying:
USB Host Mode charging issue (plus Car Mode) just started happening to me last night. I can intermittently charge while the phone is on, but it's inconsistent. Nothing I've tried so far has fixed it for more than a few minutes. Probably will have to send it in for warranty service.
Sent from my Nexus 7 using Tapatalk
OK, so now after I charged my phone to 100% while it was off and turned it back on, I am also having the same CAR mode app problem.
Maybe the latest update that is coming our way can solve this problem. I am talking about the update with the EYE enhancements etc.

LG G4 Completely Crazy

Hello guys.
Today I woke up to some strange events happening to my phone.
I left my phone turned on while I slept, as usual. When I woke up, I noticed that the phone auto brightness wasn't working at all. It was stuck at the minimum brightness and it wouldn't change even if I pointed the phone at the sun. Rebooting the device did not fix the issue.
After a while I decided to pass some music from the computer to the phone with the cable. The cable kept disconnecting the phone, like it had a bad contact. I had a really hard time to put my music on the phone (lot's of phone and PC reboots).
Then, when I finally put the music in it, I plugged the headphones and tried to listen to music, only to be presented with lots of white noise mixed with the music. The white noise "changed" if I moved the cable thingy. Again, reboot didn't fix the problem. I plugged the headphones in my computer and they worked just fine.
I left the phone alone and went on my business. Some time passed and I noticed that the LED light had a permanent green light that would just not go away. I managed to fix this by rebooting in safe mode and booting back to normal mode. This seemed to fix it permanently since it did not happen again.
Now, I tried to use my GPS to play some Pokemon Go. While I was playing I noticed that I was not able to use the button that made the map point in my direction. I installed a Compass app and to my surprise, it said that I didn't have a sensor for it. My compass seems to be gone.
I went ahead and did a factory reset. It did not work. Every single of those issues keeps happening.
Then I tried to use the "refurbish" option on LG UP. I'm always getting "Error: Error Code = 0x2000, Can't decide current device mode
Any suggestions? My device is the European with stock firmware. My S/N begins with 604. I really didn't want to send my phone to repair, I know it will take ages. RIght now in my city it has been really hot (43ºC in the shadow), but there's really nothing I can do about the heat. This never happened with my Galaxy S4 Mini. Help?
That sounds crazy!
Any possible water damage?
Try going to the service menu and testing everything from there. This is done by dialing a code in the dialer app.
So for the international version it is *#546368#*815#
For the Dual sim version it is *#546368#*818#
I assume for the NA version it is *#546368#*811#
htr5 said:
That sounds crazy!
Any possible water damage?
Try going to the service menu and testing everything from there. This is done by dialing a code in the dialer app.
So for the international version it is *#546368#*815#
For the Dual sim version it is *#546368#*818#
I assume for the NA version it is *#546368#*811#
Click to expand...
Click to collapse
Hey, thanks for the reply. And I told you it's too damn hot here so the only water contact the phone might have was with my sweat.
As for the tests, the phone failed Barometer, something called TL wrong and the proximity test. The GPS itself was fine tho
Sent from my LG-H815 using Tapatalk
joelalmeidaptg said:
Hey, thanks for the reply. And I told you it's too damn hot here so the only water contact the phone might have was with my sweat.
As for the tests, the phone failed Barometer, something called TL wrong and the proximity test. The GPS itself was fine tho
Sent from my LG-H815 using Tapatalk
Click to expand...
Click to collapse
In that menu, try going to Device Test and choose SAAT. Then tap on Service Menu Manual Test and then tap on Key and next tap on Test then Cal Start. This will help you recalibrate the proximity sensors. Use your phone after the recalibration to check if it works properly.
htr5 said:
In that menu, try going to Device Test and choose SAAT. Then tap on Service Menu Manual Test and then tap on Key and next tap on Test then Cal Start. This will help you recalibrate the proximity sensors. Use your phone after the recalibration to check if it works properly.
Click to expand...
Click to collapse
I tried that but this is all I see in the Key menu
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
I guess it's time to send it for repair. At least my humidity thingy hasn't been triggered.

Touchscreen works only sometimes, screen flicker

Hello,
I have a problem with a Galaxy S9. It started acting up today and not registering touches.
It took me many many tries to access the recovery because it just wouldnt let me power down and all possible volume down /up, bixby and power combinations didnt seem to work and the screen often just stayed black while giving vibrations. So I finally were able to access recovery after 20 tries with vol down, bixby, power and then quickly change it to vol up.
Now comes the questions what I should do to troubleshoot. The recovery menu seemed pretty laggy as well.
I wiped cache and restarted, but no improvements. Touchscreen works every 30th press, screen sometimes flickers.
Issues:
Touchscreen doesnt work (every 30th press approximately)
accessing recovery is a game of luck
screen flickers (sometimes bright flashes) I attached a picture of one of those seizures
random vibrations
Last resort is a complete wipe but I'm hesitant because it seems likely to be a hardware issue and replacing the screen wouldn't require the need to delete all data.
I hope someone has an idea. What confused me most were the issue accessing recovery.
Thanks and Best Regards.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
ffdeal said:
Hello,
I have a problem with a Galaxy S9. It started acting up today and not registering touches.
It took me many many tries to access the recovery because it just wouldnt let me power down and all possible volume down /up, bixby and power combinations didnt seem to work and the screen often just stayed black while giving vibrations. So I finally were able to access recovery after 20 tries with vol down, bixby, power and then quickly change it to vol up.
Now comes the questions what I should do to troubleshoot. The recovery menu seemed pretty laggy as well.
I wiped cache and restarted, but no improvements. Touchscreen works every 30th press, screen sometimes flickers.
Issues:
Touchscreen doesnt work (every 30th press approximately)
accessing recovery is a game of luck
screen flickers (sometimes bright flashes) I attached a picture of one of those seizures
random vibrations
Last resort is a complete wipe but I'm hesitant because it seems likely to be a hardware issue and replacing the screen wouldn't require the need to delete all data.
I hope someone has an idea. What confused me most were the issue accessing recovery.
Thanks and Best Regards.
Click to expand...
Click to collapse
It's a issue with samsung. They dont know what it is. Either the screen or hardware. If it's under warranty that's your only option. Look up samsung green screen and you'll see
TheMadScientist said:
It's a issue with samsung. They dont know what it is. Either the screen or hardware. If it's under warranty that's your only option. Look up samsung green screen and you'll see
Click to expand...
Click to collapse
I'll check if the warranty is still valid. I dont know if you can help with this question as well:
The screen has had a little unobtrusive crack in one corner for a while, I suppose when they do a hardware repair they will have to replace the screen as well and charge for it? Or is it irrelevant in a warranty case?
Thanks and BR
ffdeal said:
I'll check if the warranty is still valid. I dont know if you can help with this question as well:
The screen has had a little unobtrusive crack in one corner for a while, I suppose when they do a hardware repair they will have to replace the screen as well and charge for it? Or is it irrelevant in a warranty case?
Thanks and BR
Click to expand...
Click to collapse
If its damaged in any form you will have to pay

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