Hi Guys,
Newbie here, wonderful forum and lots of tech stuff, kudos to every one who have contributed.:good:
Facing couple of issues with my NOKIA X, request your help pls!
Issue: Screen goes blank during a call, when using the phone without headset, & doesnt come back on, untill the call is disconnected by the caller at the other end.During this period, when the screen goes blank, it leaves me with no access to the menu, dialpad, etc and the call disconnect button doesnt end the call as well.
1) Turned off proxmity sensor in the "Phone-Settings" menu, it works properly.ie the screen stays "on" during the call and no issues with disconnecting the call, accessing the other dialpad options etc.
2)Also Turned on/off Automatically adjust screen brightness , observed that issue is intermittent.
Any leads would be helpful.Not sure about sensor calibration and tweaks
thanks
K
the screen supposedly to turn off during calls when it detect something near the proximity sensor ie your face when attending calls, this is to preserve power, and it should've come back on again when u bring it far from your face. this is default bahaviour on all smartphones nowadays.
but when it doesn't come back on again after u bring it far from your face after making calls, then thats a problem.
u use screen protector? a thick one and it covering the proximity sensor perhaps? from my experience thick screen protector that covering the sensor can interfere with its sensitivity.
the sensor is on the right side of the nokia logo infront of the phone. look closely and u could see it.
mdfzhi said:
the screen supposedly to turn off during calls when it detect something near the proximity sensor ie your face when attending calls, this is to preserve power, and it should've come back on again when u bring it far from your face. this is default bahaviour on all smartphones nowadays.
but when it doesn't come back on again after u bring it far from your face after making calls, then thats a problem.
u use screen protector? a thick one and it covering the proximity sensor perhaps? from my experience thick screen protector that covering the sensor can interfere with its sensitivity.
the sensor is on the right side of the nokia logo infront of the phone. look closely and u could see it.
Click to expand...
Click to collapse
Thanks for your reply!.
Yes recently i got a matt finish screen protector on.,let me try taking it off and then observe if the issue pops up..Yes its a little frsutrating when the screen doesnt come back on once its moved away from the face & will have to wait till the caller disconnects the line from their end
mdfzhi said:
the screen supposedly to turn off during calls when it detect something near the proximity sensor ie your face when attending calls, this is to preserve power, and it should've come back on again when u bring it far from your face. this is default bahaviour on all smartphones nowadays.
but when it doesn't come back on again after u bring it far from your face after making calls, then thats a problem.
u use screen protector? a thick one and it covering the proximity sensor perhaps? from my experience thick screen protector that covering the sensor can interfere with its sensitivity.
the sensor is on the right side of the nokia logo infront of the phone. look closely and u could see it.
Click to expand...
Click to collapse
Thank you mdfzhi, i took off the screen guard (yeah it looked unusually thick :silly and it seems to work at the moment, will monitor and see if the issue pops up!:good:
thanks again!!
search for screen protector that doesn't cover the proximity sensor, or if u cant find one that doesn't, cut yourself a hole in place of the sensor.
i'm using a thick anti fingerprint screen protector myself but its not covering the proximity sensor.
mdfzhi said:
search for screen protector that doesn't cover the proximity sensor, or if u cant find one that doesn't, cut yourself a hole in place of the sensor.
i'm using a thick anti fingerprint screen protector myself but its not covering the proximity sensor.
Click to expand...
Click to collapse
Similar issue here! Screen goes off while phone is touched to ear however, after taking phone away screen dosent come up! I need to swipe the proximity sensor each time i want to get the display ON back again!!
Someone please CONFORM THIS BUG!
Especially someone running stock! ( I had issues with all stock versions)
@SilverDragon24! Brother do u face this issue?
mdfzhi said:
search for screen protector that doesn't cover the proximity sensor, or if u cant find one that doesn't, cut yourself a hole in place of the sensor.
i'm using a thick anti fingerprint screen protector myself but its not covering the proximity sensor.
Click to expand...
Click to collapse
Yes i did the same, cut off the top section so that it doesnt cover the sensor, working ok now!
nokia xl blank screen call
Hi guys, my XL got blank screen every I make a call, what happen...
Blank screen show in every rom I've installed, but not on stockrom, at stockrom blank screen call only happen once after that going normal...
I'm not using screen protector at all...
What's wrong, how to fix that ??
this problem is in NOKIA X stock rom..
other roms doesnt have this problem..
its a bug in stock.
Related
I have been having a issue lately with my proximity sensor. I know that the sensor is supposed to turn off the screen when your ear is near it in a cale, and turn back on when you move the phone away from your ear. But when I make a call without putting the phone to my ear the screen goes off and won't turn back on unless the other person hangs up or I pull the battery. I thought it was because I removed some programs but I flashed a new rom and it didn't fix it.
Here's what I have on my Defy.
2.31 central europe rom
Milestone overclock 1Ghz 60vsel
Z4root
SU
System Recovery
8GB microSD
I heard of trouble with the proximity sensor before. What was triggering it was the phone was set to auto brightness. As soon as it was turned off the problem went away. You didn't say if you have it on auto, but if so, maybe try un-checking it?
I stopped trying to fix it. I think it may have something to do with my invisible shield. Maybe it's not letting enough sunlight in? Idk, but when it does have the issue a finger wipe across were the sensor is fixes it. Strange....
Ichibahn SLC said:
I stopped trying to fix it. I think it may have something to do with my invisible shield. Maybe it's not letting enough sunlight in? Idk, but when it does have the issue a finger wipe across were the sensor is fixes it. Strange....
Click to expand...
Click to collapse
This exactly is the problem. I have motodefy and had the same problem with my phone after i installed the new otterbox case with the screen protector. Searched in vain to calibrate or disable the proximity sensor but in vain. Finally, I peeled of the screen protector from the top and cut it off just under the proximity sensor. This worked and the proximity sensor works like a charm now. It is the screen protector that somehow interferes with the IR.
Another check could be too see if there is a smudge of sunscreen cream on the sensor or not, rubbing against te cheek could easily deposit a layer that can block IR.
MOTODEFY WRITES.
So I bought a brand new Xperia Play from eBay. I assume that it is covered under warranty.
However, the other week I dropped the phone. The LCD Screen is not completely cracked! What is disgraceful is that the drop was not even from a high height! Such a brittle piece of plastic!!
The strange thing is, although the phone still works, it seems to run a little bit more sluggish. I'm not sure. The BIG problem is, when I begin a call, my screen turns black, and once the call is finished, the screen won't turn back on again (Even though I can hear sounds through the speakers). If I press the lock button quick enough before ending a call the screen sometimes turns back on.
I was thinking about buying a new LCD screen from ebay for £20, however I'm afraid that it won't fix the 'screen turning off during a call' problem.
What would be the best way to get this phone repaired?
Any help would be much appreciated, thanks.
dropper22 said:
So I bought a brand new Xperia Play from eBay. I assume that it is covered under warranty.
However, the other week I dropped the phone. The LCD Screen is not completely cracked! What is disgraceful is that the drop was not even from a high height! Such a brittle piece of plastic!!
The strange thing is, although the phone still works, it seems to run a little bit more sluggish. I'm not sure. The BIG problem is, when I begin a call, my screen turns black, and once the call is finished, the screen won't turn back on again (Even though I can hear sounds through the speakers). If I press the lock button quick enough before ending a call the screen sometimes turns back on.
I was thinking about buying a new LCD screen from ebay for £20, however I'm afraid that it won't fix the 'screen turning off during a call' problem.
What would be the best way to get this phone repaired?
Any help would be much appreciated, thanks.
Click to expand...
Click to collapse
Maybe you damaged the light sensor on the screen?
Sent from my R800x using Tapatalk
Maybe you damaged the proximity sensor?
If the proximity or light sensor was damaged, how would this make the screen switch off during a call, not turning on again?
Does anyone know the best route to get this repaired?
dropper22 said:
If the proximity or light sensor was damaged, how would this make the screen switch off during a call, not turning on again?
Does anyone know the best route to get this repaired?
Click to expand...
Click to collapse
Replace the front glass. Maybe you didn't destroy the proximity, but just damaged it to behave in that way. Also, broken glass is also maybe affecting it.
Thanks, I'm going to buy a new screen then. God knows how long it will take to ship, but I will keep you guys updated with pictures as soon as progress is made.
Mine was doing exactly the same thing after shattering the glass. The proximity sensor could not see through the cracks and the IR light would refract back in as if it were against my face. It behaved strangely where sometimes opening the slider would snap it out and other times it would not. Replacing the glass/digitizer did the trick. The only problem was that no replacement parts on eBay include the adhesive gasket and the old one is likely ruined with stuck-on glass shards. I pulled off as much as I could and reused it but me touchscreen doesn't stick all the way down sometimes. I ordered a dummy phone to see if I could salvage it from one.
dropper22 said:
If the proximity or light sensor was damaged, how would this make the screen switch off during a call, not turning on again?
Does anyone know the best route to get this repaired?
Click to expand...
Click to collapse
The screen is designed to switch off during a call if it detects you face next to the screen (proximity sensor) if it is damaged and reporting wrong info to android. That is why the screen switches off during call.
Sent from my R800i using Tapatalk
AndroHero said:
The screen is designed to switch off during a call if it detects you face next to the screen (proximity sensor) if it is damaged and reporting wrong info to android. That is why the screen switches off during call.
Sent from my R800i using Tapatalk
Click to expand...
Click to collapse
The sensor is fine. The glass covering it is not.
I'm having a problem where in low-light areas, my screen turns off a second after I turn it on. The only way I can get it to stay on is by plugging the phone in or unplugging it if it's already plugged in. It seems like there's an issue with the light sensor / proximity sensor that helps keep the device off when it's in your pocket. I'd like to fix, disable, or remove this feature. Anyone else having this issue or know how to fix it? I've encountered it before with the lightflow app where the solution was to remove lightflow, but this is built in which makes it more difficult. Fyi My phone is rooted.
No suggestions for a fix, sorry. I saw behavior like this (screen turning off) when I put mine in an arm band case with clear plastic covering the whole front of the phone. I assume the proximity sensor thought the phone was in a pocket, etc.
The only thing I can think of to simply learn more about the problem is to install CPU-Z and look in the Sensors section to see what the LGE Proximity sensor is reading.
A screen protector that covers the sensors can also cause this.
I get this in low light, too. I have to point it at a light source to get it to turn on. Very aggravating. The longer I use my G4, the more flaws I find.
Do you guys have a tempered glass screen protector on? I have this too, and confirmed this is what it's from. When I had one that didn't directly cover the sensor I had zero issue. It may also be that the sensor isn't that great or polls on too slow of an interval.
Sent from my VS986 using Tapatalk
Interesting. Does this happen in no-light situations as well? Or is there is a "dead zone" between normal light, and pitch dark?
I tried mine in an almost-fully-dark scenario, in a closet with the door almost fully closed. It turned on normally using both the power button, and double-tapping the screen. Mine is a Verizon model, 610B software.
Thanks @RedOCtobyr for pointing out it could be the screen protector
Juiced718 said:
Do you guys have a tempered glass screen protector on? I have this too, and confirmed this is what it's from. When I had one that didn't directly cover the sensor I had zero issue. It may also be that the sensor isn't that great or polls on too slow of an interval.
Sent from my VS986 using Tapatalk
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Click to collapse
Yes! I have the tempered glass screen protector. I'm going to remove it now. Besides this whole light sensor issue, I absolutely hate this thing. Compared to a plastic screen protector, I can barely move/drag my finger across the screen because it grips my finger so much. I also feel like it messes up the touch sensitivity so that a lot of lighter touches don't register. Whether that's true or not, the excessive grip this thing has on my fingers and this whole sensor issue is reason enough to tear this piece of crap off.
...
Yep. Light sensor now works in low-light situations but detects when it's being blocked in close proximity. It feels a lot better to touch the screen now as well. Anybody know of a good plastic screen protector to order off Amazon?
shbang said:
Thanks @RedOCtobyr for pointing out it could be the screen protector
Yes! I have the tempered glass screen protector. I'm going to remove it now. Besides this whole light sensor issue, I absolutely hate this thing. Compared to a plastic screen protector, I can barely move/drag my finger across the screen because it grips my finger so much. I also feel like it messes up the touch sensitivity so that a lot of lighter touches don't register. Whether that's true or not, the excessive grip this thing has on my fingers and this whole sensor issue is reason enough to tear this piece of crap off.
...
Yep. Light sensor now works in low-light situations but detects when it's being blocked in close proximity. It feels a lot better to touch the screen now as well. Anybody know of a good plastic screen protector to order off Amazon?
Click to expand...
Click to collapse
I love my tempered glass. Just not ones that cover that silly sensor. I can't say for sure but I feel my G3 glass also covered it without this issue, or at least from what I remember.
Sent from my VS986 using Tapatalk
RedOCtobyr said:
No suggestions for a fix, sorry. I saw behavior like this (screen turning off) when I put mine in an arm band case with clear plastic covering the whole front of the phone. I assume the proximity sensor thought the phone was in a pocket, etc.
The only thing I can think of to simply learn more about the problem is to install CPU-Z and look in the Sensors section to see what the LGE Proximity sensor is reading.
A screen protector that covers the sensors can also cause this.
Click to expand...
Click to collapse
how did you over come that issue with the armband. i am having the same problem right now thanks.
Follow steps below to re-calibrate proximity sensor(must with the glass protector is installed and which is sensor covered up)
1. TYPE "277634#*#" in phone dialer. Hidden Menu screen will show up.*
2. Select "Device Test"->"MT", it will show "system will be restarted", then choose OK.*
3. After reboot, GENESIS MiniOS 3.1 screen will show up, press "individual item+power" while power button is pressed.*
4. Next, find "sensor test", enter it(do not block the proximity sensor), the proximity sensor will be automatically calibrated. Then block proximity sensor two times to exit.*
5. Find "Back to the MainList", enter.*
6. Press "Normal boot+power" while power butten is pressed to reboot system, done.
Now the problem should be solved.
Sammae7 said:
I get this in low light, too. I have to point it at a light source to get it to turn on. Very aggravating. The longer I use my G4, the more flaws I find.
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Click to collapse
I have the exact same issue! So annoying omg
Completed this - will test if it worked
sampathkumar2811 said:
Follow steps below to re-calibrate proximity sensor(must with the glass protector is installed and which is sensor covered up)
1. TYPE "277634#*#" in phone dialer. Hidden Menu screen will show up.*
2. Select "Device Test"->"MT", it will show "system will be restarted", then choose OK.*
3. After reboot, GENESIS MiniOS 3.1 screen will show up, press "individual item+power" while power button is pressed.*
4. Next, find "sensor test", enter it(do not block the proximity sensor), the proximity sensor will be automatically calibrated. Then block proximity sensor two times to exit.*
5. Find "Back to the MainList", enter.*
6. Press "Normal boot+power" while power butten is pressed to reboot system, done.
Now the problem should be solved.
Click to expand...
Click to collapse
Thank you for this. Although on Marshmallow the Hidden menu code has changed. I found this on reddit which helped.
User: Tramagust (I can't link because I have not made enough posts yet )
"It is *#546368#*MODELNUMBER#
So for the international version it is *#546368#*815#
For the Dual sim version it is *#546368#*818#
I assume for the NA version it is *#546368#*811#"
I will see if it makes a difference. Cheers
dupz88 said:
Thank you for this. Although on Marshmallow the Hidden menu code has changed. I found this on reddit which helped.
User: Tramagust (I can't link because I have not made enough posts yet )
"It is *#546368#*MODELNUMBER#
So for the international version it is *#546368#*815#
For the Dual sim version it is *#546368#*818#
I assume for the NA version it is *#546368#*811#"
I will see if it makes a difference. Cheers
Click to expand...
Click to collapse
Yes that code is for lollipop.it is different as you said for marshamallow.
Hi, I've searched this forum and the Internet in general about proximity sensor problems but it seems like basically every problem that someone else had was fixed by removing tempered glass/screen protectors/cases/covers. I'm having a proximity sensor issue and I'm not using any screen protector or case.
This has happened twice now. Once when I was listening to visual voicemail, once when I was making a call. The screen goes dark and will not respond to any wake commands. Every now and then it will turn on for half a second when I hit the power button but then turns back off again. The first time when I was listening to visual voicemail, I had to hard restart the phone by holding volume up and power. The second time during the call, I managed to hang up the call in the half second the screen came back on, which ended the problem.
Right after that, I tested the proximity sensor using the SMMI test (calculator .12345+=). The test makes you put your hand near the sensor, then away, then near again. During the test, the phone immediately sensed my hand near the sensor except that my hand was nowhere near the sensor and there was nothing else near the sensor either.
I did a reboot and ran the test again. This time, the test finished correctly. The phone did not detect my hand until I actually put it near the sensor.
I'm running stock everything except I do have root(ZE551ML). I'm leaning towards this being a hardware problem and I've only had the phone for a week so I'm well within my replace period with Amazon. Is there a solution to this I'm missing or should I just replace? I'm a firm believer in troubleshooting first. Plus, setting up the phone the way I like again will be a huge PITA.
Thanks.
I would replace. It does sound like a hardware issue, and your better off getting a replacement instead of a possible pain for the life of your phone.
I get the same, and the flickering screen happened once to me after I I have just put a tempered glas protector on it ... removed it and so far no problems, but who knows.
I think the SMMI test works correctly the first time you start it, and incorrectly the 2nd, 3rd etc ... dont think it is a hardware error ...
Hi all, i have a zen2 with this same problem, i think doing sensor calibration can resolve the issue... but i can´t found how to do, by code, or by app...
Any body know how to do calibration of sensor aproximty?
Thanks in advanced!
Ps. I dont have screen os glass protector...
i don't having tempered glass or any screen protector. my proximity sensor is not working. Even i checked .12345+= but it gives error in proximity sensor. what to do? plz anyone?
same problem
Hi to everyone,
I have the same problem with the proximity sensor.
After a device reboot, the simmi test work correctly, but after some hours the test fails.
Someone know as I can calibrate the sensor ??
Thanks
I just fixed mine, cause I was having that issue for a LONG time now.
I actually just stuck a piece of paper in front of the light sensor part of the sensor window on the screen. It's the right side of the sensor window.
To be more clear, a while back my screen broke, so I ordered a screen online and changed it. Ever since then my prox. sensor didn't work, so I couldn't use the keypad during calls (the screen would go black).
My screen still isn't attached properly, so it's just being held in by the floppy protective case I have on it right now. This allowed me to pull the screen away from the phone a bit and slide a piece of paper behind it right in front of the light sensor. As soon as I blocked the light sensor then the proximity sensor started reading properly.
I got the idea because I was trying to clean the screen, thinking that it might just be dust blocking it or something. That didn't help, so I tried cleaning the sensor, but had the calibration test running at the time, and it instantly worked!
So I kept playing around with it and noticed that every time I blocked the right side of the sensor, it worked, but as soon as I removed the brush I was using to clean, it stopped working.
I stuck a piece of paper in, and BOOM, worked just fine.
People might want to build on this and maybe try sticking a piece of tape over the right part of the sensor. I haven't tried it, and since I finally have it working now, I really don't want to play with it too much and mess it up.
Hope this helps anyone else having this issue.
Hi all,
I am using zenfone 2 laser z550kl. Screen blackout during call and did not come up till the call is cut. I changed only the cover of proximity sensor and phone is working fine. Change the small rubber covering of sensor and it will work.
Hope this will help all if still using asus phone.
Hey guys,
The proximity sensor on my G4, for some reason, causes my phone to turn the screen back off immediately when I try to turn it on in the dark. I took it to Verizon, and apparently they see this very frequently. so they would not just give me a new phone. I do have a tempered glass screen protector on my phone, and it covers the whole front, covering the proximity sensor. Is there anything I can do it solve this, it is super annoying? I basically just have to turn off pocket mode, but I cannot see any settings for that on the G4.
I saw another XDA thread that referenced the At&T model of this phone, they have a number to dial that gets to a service menu, that did not work on my Verizon G4.
thanks, any help is appreciated.
The glass screen protectors should have been better designed. The proximity sensor uses infrared (IR). IR radiation doesn't go through glass. So probably no way to fix it other than getting a glass cutter and removing that section of glass.
This one has cutouts for the speaker, sensor and camera...
http://www.amazon.com/Ballistics-An...rint-Explosion-proof-Protection/dp/B00Z6PSATM
Appears the updated version of the Yootech does too... These seems to actually have glass instead of just a entire piece missing above the speaker and sensor.
http://www.amazon.com/gp/product/B0..._m=ATVPDKIKX0DER&pf_rd_r=0ZS7GS642JZ5C9GQBRMZ
Well then what it seems like you have here is a proximity sensor that needs calibrating. [emoji6]
aka848 said:
Hey guys,
The proximity sensor on my G4, for some reason, causes my phone to turn the screen back off immediately when I try to turn it on in the dark. I took it to Verizon, and apparently they see this very frequently. so they would not just give me a new phone. I do have a tempered glass screen protector on my phone, and it covers the whole front, covering the proximity sensor. Is there anything I can do it solve this, it is super annoying? I basically just have to turn off pocket mode, but I cannot see any settings for that on the G4.
I saw another XDA thread that referenced the At&T model of this phone, they have a number to dial that gets to a service menu, that did not work on my Verizon G4.
thanks, any help is appreciated.
Click to expand...
Click to collapse
Hello to re-calibrate the proximity sensor you must be root and download shorcut master(lite) from playstore open and search for hidden menu and then go to de bottom and click LaunchMiniOS and continue with the original post: http://forum.xda-developers.com/showpost.php?p=63133124&postcount=3