HTC Repair Process - One (M8) Q&A, Help & Troubleshooting

I had the M7 and sent it in bone stock for the purple camera issue.. I now have the M8 and need to send it in to have them look at my camera lens issue (lens distortion/scratches). I had a dialogue with HTC's Jason Mackenzie on Twitter and he told me it would be taken care of.. (praying).
Here is the thing.. this time around I got WeakSauce root and used Firewater to S-off.. I already re-installed the stock recovery and splash.zip.
I am still on stock ROM right now. I was told the it is OK to be unlocked for a cosmetic issue as long as i don't have any 'unsupported software' on the device (I guess because they do a factory reset when they get it).
Is there anything else anyone thinks I am missing before I send this baby in to HTC?
Thanks in advance!

If you're S-Off I would just lock the bootloader with scotty123 guide. Why risk an unlocked bootloader it takes less than a minute to put in a couple adb commands. When you get it back you can unlock it just as easily. Is there a tampered flag on hboot? Or red text on splash screen?
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otariq said:
If you're S-Off I would just lock the bootloader with scotty123 guide. Why risk an unlocked bootloader it takes less than a minute to put in a couple adb commands. When you get it back you can unlock it just as easily. Is there a tampered flag on hboot? Or red text on splash screen?
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Click to expand...
Click to collapse
No tampered flag on Hboot, no red text on splash screen. I thought S-off was already unlocked? There was no HTCdev unlock on my Verizon version. It was blocked by Verizon.

UgXvibe said:
No tampered flag on Hboot, no red text on splash screen. I thought S-off was already unlocked? There was no HTCdev unlock on my Verizon version. It was blocked by Verizon.
Click to expand...
Click to collapse
I have T-Mobile so I had to unlock bootloader first then S-Off. Looks like you're good to go then. What does it say on you're hboot at the top? Locked or unlocked? Didn't you have to unlock bootloader to flash a custom recovery or does being S-Off bypass that requirement?
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S-off apparently unlocks the boot loader. It says unlocked but I never unlocked it.
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You can just lock it again using the good by Scott1223 and leave s-off. Once you get it back you can quickly unlock it again and flash custom recovery.
http://forum.xda-developers.com/showthread.php?t=2708571
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Related

Relocking bootloader possible after htcdev s-off?

I live in India and people here are arrogant for providing warranty so wanted to ask that if the bootloader is unlocked using htcdev.com method then is it possible to relock it again using Fastboot OEM lock from bootloader screen using cmd prompt??
So after flashing ruu it can be in warranty again??
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It'll still show 'RELOCKED' at the top so HTC will still know it's been unlocked at some point
Pretty sure the fastboot command works but not 100% sure
I don't think it's possible. AFAIK, unlocking it with htcdev, you have given to HTC your IMEI and device serial number so they can build a databse of unlocked devices...
Edit: Time to update my signature
You can relock it but htc will know that has been unlocked before,
if you read on htc site it should be written somewhere.
My advice is to not relock the bootloader once you unlocked it
because if you need to flash the recovery for any reason, you
ll have to unlock it again causing a wipe which make you loose
your data.
thank you for th reply..
sumeshd said:
thank you for th reply..
Click to expand...
Click to collapse
Going through HTC Dev only unlocks the bootloader - it doesnt give you S-Off.
In all honesty, HTC say it may void parts of your warranty, but if the phone is faulty they will still fix it. Other than that, dont sweat it. If you relock it it shows you are back to stock, and therefore if you have an issue it would be after relocking so they shouyld fix it.

[Q] HTC One X got bootloader Locked?

My HTC One X have been rooted and unlocked, can i S-ON and Locked my bootloader? This is because my phone get problem want to send warranty~hope got reply soon!
You can relock your bootloader, but it will say "relocked" so HTC will still know you have run custom software on it. It may or may not affect your warranty claim
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bogfather said:
You can relock your bootloader, but it will say "relocked" so HTC will still know you have run custom software on it. It may or may not affect your warranty claim
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Click to expand...
Click to collapse
This could be a discussion, what if .... I unlock my bootloader but leave the phone as it is ( no custom recovery, rom etc ) just to "try" the htcdev unlock method. Now I relock the bootloader and it says relocked.....but never changed anything else.
MarcelHofs said:
This could be a discussion, what if .... I unlock my bootloader but leave the phone as it is ( no custom recovery, rom etc ) just to "try" the htcdev unlock method. Now I relock the bootloader and it says relocked.....but never changed anything else.
Click to expand...
Click to collapse
You are still at the mercy of your HTC support guy. As long as it says relocked, they would possibly argue that something you did messed the phone up, unless it's a hardware problem.

[Q] Help needed in unlocking a bootloader with s-off

This friend wanted to get his phone rooted, so he asked me to do it, problem is he tried it once already and bricked the phone, so he took the phone to some shop where the guy fixed it, but now its S-off. And even with S-off the bootloader is locked, so cant root.
I need some guidance or link to how to unlock bootloader if security is already off.
H-boot version is some extremely historical 0.85.0024
I already tried updating the hboot and following the procedures found in the tutorials but when it tried writing hboot it gives some error like 'Remote not allowed'.
Any help will be highly appreciated.
This makes no sense.
If your s-off your unlocked. You just need to flash a custom recovery then off you go.
However it is remotly possible that you have what I'd consider is a rare htcdev unlockable bootloader. If you look on the list for htcdev update ruu there is hboot .085 or something like that.
Best way to check this is reboot into bootloader with vol down and power, the first line on the screen could read "locked" "unlocked" or "relocked".
If none of the above it's not the htcdev.
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ranger4740 said:
This makes no sense.
If your s-off your unlocked. You just need to flash a custom recovery then off you go.
However it is remotly possible that you have what I'd consider is a rare htcdev unlockable bootloader. If you look on the list for htcdev update ruu there is hboot .085 or something like that.
Best way to check this is reboot into bootloader with vol down and power, the first line on the screen could read "locked" "unlocked" or "relocked".
If none of the above it's not the htcdev.
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Click to expand...
Click to collapse
It says locked.
I tried htcdev but when booting the phone it shows AT&T logo, and i couldnt find an RUU for at&t on htcdev so I didnt even try it.
And tried flashing the recovery directly too, it shows recovery option in the bootloader white screen, but when i select it, it goes to this black screen with a tiny phone in the middle and that error sign, you the the triangle with an exclamation mark inside it.
It is possible to display 'locked' with s-off, right? With s-on it would have showed re-locked, it does that on my explorer, but i read someplace that with s-off we can change it to locked.
So you do have that rare htcdev bootloader, ok so what you need to do is continue the unlocking procedure at htcdev from the point of obtaining the oem token from your device. Dont forget your going to need android drivers and sdk installed on pc to compleat it.
Htcdev will send you an unlocktoken.bin file via the email address which you use to unlock the bootloader, just follow the steps provided in said email.
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ranger4740 said:
So you do have that rare htcdev bootloader, ok so what you need to do is continue the unlocking procedure at htcdev from the point of obtaining the oem token from your device. Dont forget your going to need android drivers and sdk installed on pc to compleat it.
Htcdev will send you an unlocktoken.bin file via the email address which you use to unlock the bootloader, just follow the steps provided in said email.
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Click to collapse
So when htcdev tells me to chose the RUU, i select the one with the matching Hboot? Because there is none that matches the carrier (AT&T on phone).
Fas1h said:
So when htcdev tells me to chose the RUU, i select the one with the matching Hboot? Because there is none that matches the carrier (AT&T on phone).
Click to expand...
Click to collapse
No, as I already said, I believe you have a htcdev unlockable bootloader, i could be wrong but you dont need to do any ruu update. All you need to do is skip through the unlocking steps till you get to the point you need to copy the token ID and send it off to htcdev (via the htcdev website) then follow the instructions sent to you to continue with unlock.
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---------- Post added at 06:12 PM ---------- Previous post was at 06:08 PM ----------
Just to confirm what you have, can you please take a photo of the bootloader screen?
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HBOOT-2.00.0029 is necessary
I think, it is, what ranger4707 says, your bootloader is like mine was (HBOOT-2.00.0027 [IMAG0355_1]), then i updated the RUU to HBOOT-2.00.0029 (IMG_20130725_101050) on htcdev.com
Whitout the RUU-Update to 0029 your PC isn't able to read out the TOKEN you have to send to htc for the Unlock_code.bin!!! (i tested it )
Then i was able to unlock the bootloader, and "LOCKED" is now "UNLOCKED" (sorry, have no image)
Hope it helps...
Faslh said they have hboot .85. There is a hboot on htcdev that is .85 and unlockable so untill they can post an actuall pic of the hboot screen I'm really only guessing from the info provided.
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ranger4740 said:
Faslh said they have hboot .85. There is a hboot on htcdev that is .85 and unlockable so untill they can post an actuall pic of the hboot screen I'm really only guessing from the info provided.
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Click to expand...
Click to collapse
Ok guys, thanks a lot, that 'friend' lives quiet far away, so i have no access to his cell these days, I just asked him to send me a pic, i think he will do so later today, in some hours, i'll post the image here as soon as I get it.

Question about root + warranty

I hace an s-offed M8, with an unlocked bootloader.
However, it has an issue and needs to be returned to warranty.
If you're s-off you can remove all the tampered warnings and when you lock your bootloader it'll be changed to "locked" instead of relocked.
If I restore to complete stock and perform all these steps and undo the s-off, will HTC honour my warranty?
Or is your IMEI given to HTC when you unlock it through HTC DEV and they blacklist you?
Anyone with any experience regarding this would be much appreciated.
They know you unlocked. I would lock bootloader and leave it soff. Going s-on throws a tampered label. If they try to charge you just argue that you are not unlocked and they must prove that unlocking broke your phone. If you are in the US you should be good. Harder if you are in another country.
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Ya you shouldn't have problem.But you shouldn't try to go to s-on this may cause problem.Just change the label to Locked and restore nandbackup/Stock rom and you are good to go!

how to unlock bootloader after already s-off

So I'm gonna s-off my new M8 tomorrow with firewater (hopefully) but I was hoping to do it with the temproot method. This means the bootloader wont be unlocked before the process. I was wandering if I could unlock the bootloader after s-off without htcdev. Is this possible?
See this : http://forum.xda-developers.com/showthread.php?t=2708571
Thank you, I searched but I guess I just missed this.
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