Hey everyone!
I have a stock M8 with T-Mobile and I live in LA. I'm new to T-Mobile so I wanted to ask if this is normal.
My phone will lose data connectivity but the 4G LTE sign will stay on. Spotify will stop playing, Speedtest won't work, but the phone keeps telling me I have 4G LTE.
This happens a lot especially when driving, but today it happened while I was in the drive-through of a fast food place. I had barely moved and yet data was working fine at first, then suddenly "poof" nothing works anymore cause no internet, but the phone insists I have 4G LTE.
Usually turning data off and then on fixes it but not always.
Could it be an issue of switching towers? But then wouldn't my signal drop completely? Why does only data stop?
Anyone else having this issue or do I have a lemon phone I should return?
if you are jumping from tower to tower it may not relay properly. Call tmo and tell them to do a signal refresh. call from a different phone.
Do you have power saving mode on? The reason I ask this is bc it will turn your data connection off when your screen locks.
Sent from my HTC One_M8 using XDA Premium 4 mobile app
I feel your edge
Same here ,
Ever since I bought the m8 it happens to me time to time.
Ive tried dis n reconnect the mobile data or go on airplain mode, but sometimes reboot is quicker.
Hope HTC publish a bug fixed firmware soon
Its a provisioning issue on the towers people you need to call tmo...
This was happening all the time to me on my Note 3 which Is why I upgraded to the M8. Just got it last night and it's happened once. Also, the signal isn't as strong. My Note would hold a lte connection with barely 1 bar. The m8 not so much. Likes to switch between 2g, 4g and lte.
Sent from my HTC One_M8 using XDA Premium 4 mobile app
drksilenc said:
if you are jumping from tower to tower it may not relay properly. Call tmo and tell them to do a signal refresh. call from a different phone.
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I took your advice and did it. Let's see what happens.
Thanks for the help!
cainman said:
I took your advice and did it. Let's see what happens.
Thanks for the help!
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Did it work? I also just got T-Mobile and live in LA and it happens to me as well. I have a Nexus 5 though.
ainjobizz said:
Did it work? I also just got T-Mobile and live in LA and it happens to me as well. I have a Nexus 5 though.
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It was fine for a couple of days. Today however I had to wait in the car for 1.5 hours for something and was playing Spotify.
Didn't move for that entire period. For an hour it worked fine, then suddenly it did this again where it wasn't receiving data and yet the 4G LTE sign was on screen.
So I guess it didn't really help. I turned data off and on and it restored it, but still... that's not cool.
cainman said:
It was fine for a couple of days. Today however I had to wait in the car for 1.5 hours for something and was playing Spotify.
Didn't move for that entire period. For an hour it worked fine, then suddenly it did this again where it wasn't receiving data and yet the 4G LTE sign was on screen.
So I guess it didn't really help. I turned data off and on and it restored it, but still... that's not cool.
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Yeah same here. It happens in my house when I'm using my phone in bed and just loses data but it still says LTE and have to either turn off and on data or reset my phone.
Also on my way to work today I was using Spotify the entire drive, which is about 45 minutes, and never lost data but on the way back it lost it about twice. It sucks and hopefully there's a fix of some sort.
Sent from my Nexus 5 using Tapatalk
I think is not phone problem
tmobile signal issue
my z1 and htc m8 sometime both have this kind of issue
they both show I still have lte icon but just can't connect to network
and sometime you must wait like 1-2 mins to reconnect to network
I have had my M8 for a week and have not experienced any issue with data loss. I am in Miami, Fl. If anything I get way better LTE speeds than I have had with any of my last phones( S4, G2, Iphone 5S)
Same issue with my M8.
Full bars LTE signal and sometimes data just stops working. Need to reboot the phone to get it working again. Was thinking about exchanging the phone but it seems like a software glitch...
Dan37tz said:
Same issue with my M8.
Full bars LTE signal and sometimes data just stops working. Need to reboot the phone to get it working again. Was thinking about exchanging the phone but it seems like a software glitch...
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I don't have this issue but I do have terrible speeds in south Atlanta.
3-5 bars in my home, and download speeds are from 3-6 Mbps down and uplad from 2-3Mbps up even with LTE. I get much better performance on HSPA+
LTE pings are half that of HSPA though
Just to add on here, in my experience this has more to do with the area and likely the towers supporting that area then software or hardware. Another possibility is T Mobile's network in LA is not 100% compatible with HTC is new radio firmware yet. If that's the case some tweaking by t-mobile on the backend would fix this issue straight away.
The reason I say this is because in Las Vegas, Nevada I never have any problem with LTE losing connection, however, this last week I was in Long Beach, CA (LA County) and constantly had loss of data connection while the phone would still displaying a full 5 bar 4G LTE connection.
Reboot or switching to airplane mode would fix it, however, it got to be so bad and happened so regularly, I eventually stopped using LTE entirely while there. The HSPA+ "4G" connection there was still producing around 10 megabits per second download which was more than enough. So, while there I switched off LTE and had no more issues with data connection dropping.
Long story short clearly seems to be an issue with T Mobile Lte Towers in the greater Los Angeles area. Possibly its an issue in other areas as well.
Behold_this said:
Just to add on here, in my experience this has more to do with the area and likely the towers supporting that area then software or hardware. Another possibility is T Mobile's network in LA is not 100% compatible with HTC is new radio firmware yet. If that's the case some tweaking by t-mobile on the backend would fix this issue straight away.
The reason I say this is because in Las Vegas, Nevada I never have any problem with LTE losing connection, however, this last week I was in Long Beach, CA (LA County) and constantly had loss of data connection while the phone would still displaying a full 5 bar 4G LTE connection.
Reboot or switching to airplane mode would fix it, however, it got to be so bad and happened so regularly, I eventually stopped using LTE entirely while there. The HSPA+ "4G" connection there was still producing around 10 megabits per second download which was more than enough. So, while there I switched off LTE and had no more issues with data connection dropping.
Long story short clearly seems to be an issue with T Mobile Lte Towers in the greater Los Angeles area. Possibly its an issue in other areas as well.
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Happening here in South Houston too, but i am using a VZW M8 with Tmo.
I also have this issue, but I'm on AT&T and missing some bands that I need, so I was figuring it was that.
I had a galaxy s5 and had same issue.
So i know it's not the phone
Sent from my HTC One_M8 using XDA
Has anyone found a solution to this problem yet? My HTC One M8 has been losing data connectivity ever since I purchased it last month. It will say I have 4G LTE but I will loose data connection regardless. It's a nuisance. I never had that problem with the M7. My camera on the M7 got a purple haze so T-Mobile replaced it with a refurbished M7. It was the worst thing I could've done. The refurbished M7 would freeze and reboot a lot, until it finally got stuck in a boot loop and I lost all my photos, videos, and files. Would not go into recovery. Then T-Mobile sent me a plastic Samsung S4 as a replacement for that because they were out of the M7. The new M8 has been working pretty well except for the annoying data connection loss everyday. I have to activate then deactivate airplane mode to obtain data connection again. Only other time I ever had this happen was with a certain nighyly rom I put on my HTC HD2, but that was rooted, this is a stock phone, I never expected to have a data connection problem with a stock rom.
I had this problem for ages with straight talk with my old phone just before I bought my M8. Exactly the same issue in that my data would seemingly just cut out randomly after a bit then come back later(switching off/on and/or in and out of airplane would restore it).
In my case, it turned out to be my data settings. I played around with different settings one night and found that different settings finally got rid of the problem for me. Your mileage may vary, but it's an easy enough thing to try.
Related
This is happening multiple times a day, randomly.
Ironically, I was at a vzw corporate store today getting a half off extended battery and incipio case, and it happened, i was driving home in the middle of a bluetooth call and it dropped, and while at work it drops every 10 minutes.
What the heck is going on? It even drops at my house, where i have "-93dBm" of 4G service... the notification bars will start at full 4G to none, grayed out.
This is extremely annoying and making my phone "work" a lot, thus killing the battery. It didn't make it through a 12 hour day today being in my pocket about 7/8ths of the time!!
al2x said:
This is happening multiple times a day, randomly.
Ironically, I was at a vzw corporate store today getting a half off extended battery and incipio case, and it happened, i was driving home in the middle of a bluetooth call and it dropped, and while at work it drops every 10 minutes.
What the heck is going on? It even drops at my house, where i have "-93dBm" of 4G service... the notification bars will start at full 4G to none, grayed out.
This is extremely annoying and making my phone "work" a lot, thus killing the battery. It didn't make it through a 12 hour day today being in my pocket about 7/8ths of the time!!
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I just exchanged my Nexus a couple of days ago, because of this exact issue. So far, I haven't had a single random network drop on the new Nexus.
(Tech support suggested going to a VZW store and having them swap the SIM card out, so I did. As soon as I made it back out to my car, the network dropped again. As I was walking into the Target across the street, it dropped again, so I turned around and went back to the VZW store. They swapped the phone out.)
YES. Had no problems until today (at least that I've noticed). Now its not getting any data. I get strong 4G at my house too. Right now its saying I have 3G but its not giving me any data connection despite what the icon says. Might have to take it back
I had no problem until today. This morning the network dropped out suddenly and hasn't come back. Plugging it in, pulling battering, switching all data settings (LTE/3G, roaming, etc) has no effect. I may be taking a trip down to the Verizon store over my lunch break...
There is an issue with Verizon 3G/4G data right now, it seems to be down nationwide.
I live in Arizona / Phoenix and am experiencing the same. I have no data (3g or 4g) and haven't since my commute into work today. It's frustrating. This isn't a Verizon 3G/4G data issue nationwide. My coworker next to me is using a Droid Bionic and has both 3G and 4G working fine. We just loaded up several sites on her phone. I'm starting to get peeved.
iamsupreme said:
I live in Arizona / Phoenix and am experiencing the same. I have no data (3g or 4g) and haven't since my commute into work today. It's frustrating. This isn't a Verizon 3G/4G data issue nationwide. My coworker next to me is using a Droid Bionic and has both 3G and 4G working fine. We just loaded up several sites on her phone. I'm starting to get peeved.
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Yep another co-worker with a verizon phone also has data coverage while mine has been skipping out this morning.
That being said, this is not a scientific poll since 99% of the people posting here have GN phones. Are there any reports of problems in the other forums?
Though several articles, this one being one (http://www.gottabemobile.com/2011/12/28/verizon-suffering-another-nationwide-4g-lte-outage/) are showing that there is, in fact, another nationwide 4g LTE outage. Maybe her Bionic just switches to 3G properly and my Nexus isn't? I changed it from LTE/CDMA to CDMA and powered off and on the radio. No luck.
iamsupreme said:
Though several articles, this one being one (http://www.gottabemobile.com/2011/12/28/verizon-suffering-another-nationwide-4g-lte-outage/) are showing that there is, in fact, another nationwide 4g LTE outage. Maybe her Bionic just switches to 3G properly and my Nexus isn't? I changed it from LTE/CDMA to CDMA and powered off and on the radio. No luck.
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Thanks for that. My data just came back up and it's 3G only now and seems solid. Perhaps Verizon has taken down their LTE network to prevent phones from trying to connect to it until they resolve the problem.
I'm getting a 3G icon when I turn off LTE/CDMA and put it at CDMA only. But actually trying to load anything with data (web, Facebook, YouTube) doesn't work. No connectivity.
Yeah, Droidlife reported on the outage for ALL 4G phones. My Thunderbolt is also affected. This is one of the reasons why my paranoid self is happy that I have two phones: one on T-Mo and one on Verizon.
Called VZ, data down in Miami. Phone is heating up like a mf, good 'cause it's freaking cold here like 68
lioryte said:
Called VZ, data down in Miami. Phone is heating up like a mf, good 'cause it's freaking cold here like 68
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I want to live somewhere where my big problem with the weather is that it's 68 degrees. Anyway, glad to hear it's a network issue and not my phone.
Random signal drops in Baltimore as well. Especially after a phone call. On second phone and still same issue.
Sent from my Galaxy Nexus using Tapatalk
Here in Rhode Island, I lost all signal for about 4 minutes, had 3g for about 5 minutes, then got 4g on and off for about 5-10 minutes.
As of now i'm solid 4g with no disconnect or 3g
its probably because of that 3.7+ MILLION devices activated for christmas
be glad we don't have RIM with a 3 day blackout
Yeah, and the problem with the GNex is that, unlike other phones, it doesn't seem to have a "no 4g, only 3g" capability, so when 4G goes down, we have no data whatsoever. Older phones that can switch LTE off are able to hook onto 3G.
SomeGuyDude said:
Yeah, and the problem with the GNex is that, unlike other phones, it doesn't seem to have a "no 4g, only 3g" capability, so when 4G goes down, we have no data whatsoever. Older phones that can switch LTE off are able to hook onto 3G.
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Very very much untrue.
Sent from my Galaxy Nexus
SomeGuyDude said:
Yeah, and the problem with the GNex is that, unlike other phones, it doesn't seem to have a "no 4g, only 3g" capability, so when 4G goes down, we have no data whatsoever. Older phones that can switch LTE off are able to hook onto 3G.
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Settings > More... > Mobile networks > Network Mode > Select CDMA (default is LTE/CDMA) > Profit
its a nationwide issue affecting SOME LTE Verizon users.
http://www.droid-life.com/2011/12/28/verizon-4g-lte-nationwide-data-outage-happening-once-again/
I was in a costco this afternoon and it wasn't working. I originally assumed it was the metal building. Nope, Verizon's network again.
Hey everyone!
I was wondering if anyone else is having the problem where if you toggled your 4g to turn it off, you would lose all data entirely? I currently running winner's kang-cm9 and when I try to turn off 4g through the toggle or through the settings, I only get gray signal bars. I'm assuming I should still have 3g after turning off 4g. Is this someone that everyone is experience or is it my phone?
I'm having a similar issue (stock ROM). I notice it every morning when I leave for work. I leave my place and wifi disconnects (lack of signal). Since I don't have LTE outside, it seems like it try's over and over to obtain LTE signal. LTE is spotty in my area, so it will go in and out. However, 3G sometimes fails to connect and I sit there without any signal. It's incredibly frustrating...
Last night I just flashed to Apex ROM/Kernel. This morning I waited for my car to warm up a little bit and by the time i plugged in my phone, it had a 3g connection. I will be continuing to look out for this, but I have been able to replicate the issue in my first paragraph over and over again... something is definitely wrong with the radio on our phone (CDMA).
Oh that happens to me a lot too because I get bad 4g in my area so a lot of times when its switching back and forth I lose data for a while.
The problem I'm having is that I would try to disable LTE/4g to save battery but would end up losing all data (Only calls and text work). On my friends thunderbolt he was able to disable 4g and retain his 3g data. As for me, I lose all data and I have to restart to regain data again when I try to disable 4g data
Sent from my Galaxy Nexus using Tapatalk
Shooshi said:
Oh that happens to me a lot too because I get bad 4g in my area so a lot of times when its switching back and forth I lose data for a while.
The problem I'm having is that I would try to disable LTE/4g to save battery but would end up losing all data (Only calls and text work). On my friends thunderbolt he was able to disable 4g and retain his 3g data. As for me, I lose all data and I have to restart to regain data again when I try to disable 4g data
Sent from my Galaxy Nexus using Tapatalk
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That's an interesting point. I was wondering how the other LTE VZ phones handled this situation... I think VZ/Google needs to address this in a fix ASAP.
I work in a largish company in Seattle area. We have ~5000 engineers working in the area and I posted the same question since my Verizon GNexus would completely lose all mobile data for hours at a time every 3-4 days. From what the results I got, they said that in our area they are all seeing those problems and they had different devices. I got responses from OG Droid, Droid Charge, GNexus, DroidX2, Thunderbolt.
I've been seriously considering returning my phone since this is clearly a verizon data network issue which is not limited to LTE as their press releases would have you believe.
caslca said:
I work in a largish company in Seattle area. We have ~5000 engineers working in the area and I posted the same question since my Verizon GNexus would completely lose all mobile data for hours at a time every 3-4 days. From what the results I got, they said that in our area they are all seeing those problems and they had different devices. I got responses from OG Droid, Droid Charge, GNexus, DroidX2, Thunderbolt.
I've been seriously considering returning my phone since this is clearly a verizon data network issue which is not limited to LTE as their press releases would have you believe.
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Well see, i can get data if i toggle airplane mode or cdma to cdma/LTE. it takes me forcing the phone to start looking for 3g instead of LTE.
Very serious issue. Slow reconnects on a toggle that should be unobtrusive between 4g-3g. I suffer from the same issue.
What's worse. The reception in general is terrible. And dropping from 4g to 3g ..the phone either never reestablishes 4g or take.....a. VERY long time. Like, 10-15 minutes. Unbelievable
I'm trying desperately to get google to be aware of this and I'm PRAYYYIINNGG this is a software issue.
P.s this is my third nexus... so I believe this is everyone
Sent from my Galaxy Nexus using xda premium
Yep... I have two other friends with this issue as well. I just got off the phone with Verizon, and they acknowledged the data connectivity issues... they said an update is in the works and is tentatively sometime Jan/February.... for the record, i'm on 4.0.3 (axi0m rom); not that it should matter ...
What I'm seeing is similar but sounds like it might be slightly different. I have a thread on it here:
http://forum.xda-developers.com/showthread.php?p=21352288
I'm not sure if what I'm describing there is "normal" and the thing they are working on an update to address or if I have a bad radio/phone. Any thoughts?
In my case, it will go: 4G->no_data->4G in the span of about 30 seconds or so. The 4G indicator will still show for a few seconds but I'll get "no connection" kind of messages. Then I get just a solid gray triangle. About 30 seconds later, I see the bars, then the 4G indicator, then the bars turn blue.
Anyone else seeing this? This happened to the phone before this which I swapped due to this problem. What are the chances I got 2 bad ones in a row? Or is it just a similar issue to what you all are describing?
I bought a new GNex last week and immediately ran into bad connectivity issues when preferred network mode is set to LTE/CDMA. Basically no signal all (3G or 4G), even though I live in downtown Boston where there should be 4G. When I switch my preferred network mode from LTE/CDMA to CDMA, the 3G network works fine with no connectivity issues.
On the phone, Verizon told me that a software patch in May will fix the issue. A staffer at the Verizon store told me that I could already find the patch online and that it would solve the problem... I assumed he was talking about 4.0.4. I flashed 4.0.4 yesterday fully expecting it to solve my LTE connectivity problems but ..... no luck. I still get no signal using the LTE/CDMA setting. I can't even make or receive calls unless I switch back to CDMA.
Do I have a hardware issue? Are other people having the same problem? Should I trust Verizon and hope that the 4.0.5 OTA update fixes the problem? Is there anything I can do about it now?
I am in the same boat as you. Just got a replacement from Verizon but it had a horrible purple tint to the screen so its going back. Didn't even get to see if its better at 4g. I think its a hardware problem as I've read that some people were able to get a replacement phone that actually works.
Sent from my Galaxy Nexus using XDA
My problem is similar. I can get 4G and use it sometimes but after a short time of data usage all my data is cut off until I reboot the phone. No calls, no nothing. I logged a ticket last night and will be calling back today for an exchange.
edit:
I stopped into the VZW store after calling customer care and getting everything all setup. They swapped out my gnex for a new one and so far my experience has been positive. I'm seeing improved signal everywhere and last night the phone didn't drop connectivity once or even get warm. The old phone would get hot to the touch in the upper left of the screen, the new one stayed cool throughout 30 app downloads with 2 bars 4g. Here's to hoping my problem is solved.
I'm getting a similar issue with connectivity dropping ice had this phone for three weeks and the signal drops terribly. At my house because I live on a mountain by a Penn state campus I know there isn't much in the way of signal because of the distance from the towers without interference. But even with being in other areas with 4g I still run into the signal dropping...I thought it was just me so it's good too know I'm not the only one having issues
Sent from my Galaxy Nexus using xda premium
My gsiii for some odd reason loses 4G and sometimes even service. Last night when i was on a call, it dropped and the signal reflected that i was running on edge then it switched to someting that said "G." I looked at my brother's siii and he was also on edge. So i tried putting it on airplane mode however it would not go through. It's as if i never pressed anything. So i had to restart the phone and it was on airplane mode, so i took it off then about a minute and a half later i got 4G back. Today when i was browsing the web, i randomly lost 4G again but this time i continued to have signal just no data. About a minute later I got it back. About a minute later i lost it again and regained it about a minute later. I havent noticed anything else about the phone and ive had it for about a week and last night was the first time that i restarted it. Any ideas? Has anyone else experienced this? Thanks!
I'm also having the same problem it just happened to me today also and happened the other day when I restarted phone it did nothing then I did airplane mode that didn't do anything so I clicked the enable packet data off then on an item came back in hoping it's not going to be a hardware problem cause I've dropped calls for no reason and had no service or bars were showing but had no edge 4G etc
Sent from my SGH-T999 using xda app-developers app
ballenone said:
I'm also having the same problem it just happened to me today also and happened the other day when I restarted phone it did nothing then I did airplane mode that didn't do anything so I clicked the enable packet data off then on an item came back in hoping it's not going to be a hardware problem cause I've dropped calls for no reason and had no service or bars were showing but had no edge 4G etc
Sent from my SGH-T999 using xda app-developers app
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Yeah it's really weird, when I was using mt4g, it would do that randomly as well, I'm not sure if it's a phone or a network issue. Anyone else experiencing this random drop in data?
Same here I think it's a common issue with tmobile devices.
Sent from my SGH-T999 using xda premium
I think is just the network it had happened to me but while driving some place and Idk if is the coverage but other then that I do see going from h+ and 3g, I have a custom theme install
Sent from my SGH-T999 using Tapatalk 2
I just moved from Sprint to Tmo and I'm getting the same on my S3. It would look like i have good 4g coverage with 3 bars then all of a sudden it goes to Edge. So I have to wait for it to go back to 4g to start surfing. Edge is like 15kbps for me which is not even modem speed which is 56k. If I accidentally start surfing on Edge it seems to wanna stick to Edge until I close whats using data then it will eventually go to 4g. But when I get 4g its awesome and I get over between 6meg to 12 but only 40% of the time. I called Tmo and they said I have great 4g coverage where I'm at....ya sure.
aznmode said:
I just moved from Sprint to Tmo and I'm getting the same on my S3. It would look like i have good 4g coverage with 3 bars then all of a sudden it goes to Edge. So I have to wait for it to go back to 4g to start surfing. Edge is like 15kbps for me which is not even modem speed which is 56k. If I accidentally start surfing on Edge it seems to wanna stick to Edge until I close whats using data then it will eventually go to 4g. But when I get 4g its awesome and I get over between 6meg to 12 but only 40% of the time. I called Tmo and they said I have great 4g coverage where I'm at....ya sure.
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Click to collapse
Ha ha tell them to give you credit Lmao
Sent from my SGH-T999 using Tapatalk 2
It's them rebooting equipment due to all the upgrades they're adding.
Sent from my MyTouch 4g
hedjemunkee said:
It's them rebooting equipment due to all the upgrades they're adding.
Sent from my MyTouch 4g
Click to expand...
Click to collapse
This is very good for a lot of reasons!! Can't wait.
Sent from my SGH-T999 using Tapatalk 2
I just checked settings... battery... cell standby... 45 percent without signal.... anyone else check those stats? I got people telling me they called but no record on my phone
cwalker0906 said:
I just checked settings... battery... cell standby... 45 percent without signal.... anyone else check those stats? I got people telling me they called but no record on my phone
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Click to collapse
I've only experienced outright loss of signal once, which was last night. So far nothing else has happened really. It was just odd that my phone won't even go into airplane mode until I rebooted the device.
Same thing happened to me. I was actually quite worried and about to send my phone back. Everything seems to be working okay now. No issues.
Sent from my SGH-T999 using Tapatalk 2
this has driven me mad for the past few days. recently I upgraded to a S3 and my dad got a S 4G (which was released 2 years ago). while we were in Costco, my S3 randomly switched to Edge while the S 4G has 4G all the time. ALso we were on vacation to San Francisco so I could experience "Tmo largest 4G network." While we were in a hotel in Fremont, my S3 again switched to Edge and back to 4G randomly while the S 4G had 4G. also the signal is not stable at all. sometimes(1 or 2 times) it even dropped to zero bar. SOMETHING wrong with samsung phones. I read somewhere someone had this issue with the S2 also. I can live with the HSPA+ for 2 years, but hey dont give me random Edge like that
I plan to go exchange for a new phone at Costco... probably a new S3 to see if the issue still exists...
K12123 said:
My gsiii for some odd reason loses 4G and sometimes even service. Last night when i was on a call, it dropped and the signal reflected that i was running on edge then it switched to someting that said "G." I looked at my brother's siii and he was also on edge. So i tried putting it on airplane mode however it would not go through. It's as if i never pressed anything. So i had to restart the phone and it was on airplane mode, so i took it off then about a minute and a half later i got 4G back. Today when i was browsing the web, i randomly lost 4G again but this time i continued to have signal just no data. About a minute later I got it back. About a minute later i lost it again and regained it about a minute later. I havent noticed anything else about the phone and ive had it for about a week and last night was the first time that i restarted it. Any ideas? Has anyone else experienced this? Thanks!
Click to expand...
Click to collapse
T-Mobile's 4G network works in a interesting way (do all HSPA+ networks work this way?). They idle in UMTS mode (3G) until there is network activity, and then switch to HSPA+ (4G) mode. The network changing is an automatic thing does to save battery life ("Cellular standby" is often the largest battery drains).
Ever use an AOSP-based ROM (i.e. Cyanogenmod)? You'll sometimes see the network indicator in the status bar switch between 3G to H+ to 4G, etc as you use it. Stock T-Mobile ROMs are hard-coded to always say "4G", but if you go to Settings → About phone → Status, you can watch the network type there change as well as the phone does anything over the cellular network.
You should never be dropping to GPRS or EDGE. Perhaps the mechanism described is defective on your phone?
Happened again today. Had signal but no 4G, not even Edge, just bars. i think it happens whenever the signals low. Thoughts?
I'm having the same issue at my work place. I'm getting Edge (50-80%) more often at my desk, when previously with my SGS2 it stayed at 4G all the time. Checking Cellstandby I am getting 31% time without signal.
Is there a setting to force 4g connection?
My office is in Cupertino, CA and reception is not bad in general, but there are a few locations with 4G dead spots.
I'll check my reception again at home (Santa Clara, CA). I can do a side by side comparison with my SGS2 (now belongs to my wife).
On call with TMO right now, they are going to do a reset of the phone in their system, then I will need to do a reboot. Fingers X'd that things will improve.
BTW, what options do I have to get a replacement phone if I bought mine from Walmart? Do I need to send it in or can I do an instore exchange? Just got it on Sunday. Will I incur any fees if I returned the phone?
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Reset didn't work. Passed on to level 2, there submitting a service request to check reception in the area. Need to follow-up on Friday if the reception is still bad. Since I'm in Cali I do have 30 days to return the phone.
I have similar reception issue but I dont lose signal completely. I will go from 4g(hspa+) to 3g to edge then it will switch back to 4g after 30secs-60secs. Quite annoying since I will be stationary and it will happen and it happens more when Im in a car. Never had this problem when I had the Nexus One.
sfsilicon said:
I'm having the same issue at my work place. I'm getting Edge (50-80%) more often at my desk, when previously with my SGS2 it stayed at 4G all the time. Checking Cellstandby I am getting 31% time without signal.
Is there a setting to force 4g connection?
My office is in Cupertino, CA and reception is not bad in general, but there are a few locations with 4G dead spots.
I'll check my reception again at home (Santa Clara, CA). I can do a side by side comparison with my SGS2 (now belongs to my wife).
On call with TMO right now, they are going to do a reset of the phone in their system, then I will need to do a reboot. Fingers X'd that things will improve.
BTW, what options do I have to get a replacement phone if I bought mine from Walmart? Do I need to send it in or can I do an instore exchange? Just got it on Sunday. Will I incur any fees if I returned the phone?
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Click to collapse
Question. With your s2 what happens if you're in an area without 4g? Do you get edge?
Sent from my SGH-T999 using Tapatalk 2
I am having the same issue. I had perfect 4g coverage all over my town, (I live in south texas). The problems started 2 days ago, when I lost all 4g coverage. I took out my sim card and placed it back in and the 4g logo came back on. But now I have been noticing that my cell signal will completely drop and then slowly come back up. This has happened several times. I also went to tmobile and changed my micro sim card and the issue remains. AND NOW I AM ON EDGE!!!!!
Has anyone been able to get a replacement and did it fix the problem?
Sent from my SPH-L710 using Tapatalk 2
I regularly lose data on my G3.
The 4G LTE icon is still there, but i would only get upload arrow blinking, giving me no access to internet.
if I reset the phone i get my data back, or i could just go in and out of the airplane mode.
any thoughts on this ?
both me and wife's phone has this problem, as well as 2 of my friend's.
ILLHYHL said:
I regularly lose data on my G3.
The 4G LTE icon is still there, but i would only get upload arrow blinking, giving me no access to internet.
if I reset the phone i get my data back, or i could just go in and out of the airplane mode.
any thoughts on this ?
both me and wife's phone has this problem, as well as 2 of my friend's.
Click to expand...
Click to collapse
same issue here, thinking about returning the phone very annoying
tbiggs said:
same issue here, thinking about returning the phone very annoying
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Click to collapse
From an earlier thread...
http://www.tmonews.com/2014/07/t-mobile-lte-network-stalling-or-dropping-out-youre-not-alone/
This happens on my m8 as well. Its a network issue.
discussed here as well. http://forum.xda-developers.com/tmobile-lg-g3/help/intermittent-data-drops-t2825961
I don't know it's whether handset or network, but the situation isn't much annoying as it used to be with Note 3 in NYC.
With Note 3, I have to toggle few times a day, but with G3, I don't remember how many times doing this.
I can confirm the same thing with both my white G3 and my wife's white G3, they both just lose data connection with no traffic being sent or received, despite having a -59dbm for our signal at home!
I confirmed on both devices that no data was being sent with the Internet Speed Meter Lite, showing no traffic on the data connection, but active LTE connections on both.
As mentioned by others, pushing them into Airplane Mode and then back gets the data flowing again, but it does stop again later in the day. But they both don't lost connection at the same time (though it has happened several times of both at the same time), one will have an active connection while the other would not.
This seems to be a handshake issue, whether the handshake is expiring or is not accepting possibly.
It's also happens throughout NYC with us, at home, midtown Manhattan, Queens, etc with no known symptoms to cause it or time issues, such as every hour or so, or amount of traffic. Whether constant streaming or just idling, the data connection just dies out.
Happens on my note 2 as well, it's T-Mobile. It will be a while until their network is stable. Last year I went through 6 month of 2G speed on a 4G network because they are upgrading to lte
Sent from my SGH-T889 using XDA Premium 4 mobile app
AngryDinosaur said:
Happens on my note 2 as well, it's T-Mobile. It will be a while until their network is stable. Last year I went through 6 month of 2G speed on a 4G network because they are upgrading to lte
Sent from my SGH-T889 using XDA Premium 4 mobile app
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Click to collapse
Thanks for that info, I just came over to T-Mobile after 10yrs with Sprint just last week, so this is my first experience with LTE on T-Mo, so I wasn't sure if it was the G3 or T-Mo.
But, I have other co-workers who have had LTE on their T-Mo phones since this time last year. The fact that T-Mo might still be having problems with their LTE service for this long should be something fixed already. Unless they're getting around to it with their Wideband LTE upgrades.