Hardware issues with out of warranty kindle fire - Kindle Fire Q&A, Help & Troubleshooting

my kindle fire is way out of warranty and has a custom rom on it. i use it as a radio type device as my nexus 7 does not seem to work with the app i use for some reason (maybe a kitkat problem) but lately ive been noticing that i have to get the microusb thing just right in the kindle and leave it. if i do as much as to barely move the table it will quit charging. (the cable works fine with my nexus 7) and the headphones jack is really loose (again the headphones work just fine with my nexus 7). i dont really want to have to live with this anymore (note: i am really careful with my kindle fire so that cant be a problem) but dont know what to do. help please?

You could restore the stock software (including bootloader, recovery, and ROM) using the second part of this post: http://forum.xda-developers.com/showpost.php?p=25730666&postcount=2
From there you can contact Amazon customer service to see if they can do repairs (don't mention that it was previously rooted). That works all the time with Sprint for me.
Sent from my Amazon Kindle Fire using XDA Premium 4 mobile app

Related

[Q] Kindle Fire rooted charger port broken

I have my kindle fire rooted running TWRP recovery and stock software and my charger port is broken and won't charge the kindle or connect to the computer. Now, heres my problem i ordered a replacement unit. Will amazon fine me the 200 dollars cause i have a custom recovery in it because i couldn't go back to stock cause the port is broken. So any suggestions kindle fire community?
I had similar problems charging, sometimes my kindle would refuse to start charging, i found that a hard reset always fixed the problem. Before sending back the kibdke, try this and see if it helps, if not, you could have a problem. Amazon considers rooting of the kindle, a void of warranty, and thus, if your kindle is messed up, you will have to pay in full.
Sent from my Kindle Fire using XDA
*kindle
Excuse my quick typing.
Sent from my Kindle Fire using XDA
Thanks are appreciated
alfadog77 said:
I have my kindle fire rooted running TWRP recovery and stock software and my charger port is broken and won't charge the kindle or connect to the computer. Now, heres my problem i ordered a replacement unit. Will amazon fine me the 200 dollars cause i have a custom recovery in it because i couldn't go back to stock cause the port is broken. So any suggestions kindle fire community?
Click to expand...
Click to collapse
You can use air Droid to transfer the stock rom onto your kindle. Then go back to stock if you need to return it to Amazon.
Sent from my Galaxy Nexus using Tapatalk 2
I can't do a hard reset cause the battery is dead. I have been tempted to open the kindle up and put another kindle battery in it with a full charge (I have a second kindle full battery) and somehow restore to stock. Will amozon know if I opened it up. (don't see a warranty void if removed sticker anywhere)
Sent from my MyTouch 4G using XDA
Also it is on stock rom, but I used kindle fire utility to install twrp and when you turn it on it has a blue kindle fire logo so how would I get rid of twrp? Thanks for helping guys btw
Sent from my MyTouch 4G using XDA

Rooted With Kindle Fire Utility - Purple Line On Screen?

I was just trying to root my friend's mom's kindle fire and install a new rom and now there is a purple line on the screen. Honestly I didn't check beforehand if there was anything wrong with the screen and his mom is asleep so we don't know if it might've already been there or not.
Couldn't some part of rooting,installing twrp, installing jb, gapps etc have messed up the screen? If so, is there a fix? I tried restoring to stock but the line is still there.
Did I screw up her kindle?! :crying:
I hope you checked with her before modifying her device as its not cool to modify someone's device if they don't wish it to be done. If I was her I would be much more perturbed at that than a purple line, its called respect for other people's property... so I hope you guys had permission.
That being said, I don't see how flashing dev apps or custom Rom to it could possibly cause something like this. Have you tried holding down the power button for 20 seconds to do a hard reboot? You could also try doing a factory reset through the stock os to ensure that it is indeed not a software issue. If all else fails return it to stock as it may still be under warranty to ship it back.
Also you did check to make sure it was a first gen before flashing right?
This post should be in q&a section as well...
Sent from my Amazon Kindle Fire using xda app-developers app
Never heard of such problem. Maybe hardware problems.
Sent from my Amazon Kindle Fire using Tapatalk 2
Let me preface by saying I'm not a 12 year old who stole my friend's mom's kindle.
I have rooted 2 other kindles and never had an issue and I of course was asked to do this.
I did a hard reboot didn't help anything.
I restored the stock os and it is still there.
I did a search and someone posted about this problem once in the Kindle Fire Utility thread but it doesn't look like anyone ever responded to it.
http://forum.xda-developers.com/showthread.php?t=1399889&page=105
My friend says his mom has bad vision so it's possible she never noticed it but I dunno, I honestly didn't even turn look at the screen I just went right to rooting it.
Any more help would be greatly appreciated.
If I can't fix it I will just try and get amazon to replace it. Question: I own a kindle fire as well. If I tell them this one is mine and send it back to them will they replace it or notice it's not the one I bought? I could ask my friend's mom to do it but I'd rather do it to save her the trouble.
Did you just restore the stock os or did you flash stock? Where is the purple line located?
Thepooch said:
Did you just restore the stock os or did you flash stock? Where is the purple line located?
Click to expand...
Click to collapse
I restored to stock following the instructions in the restore stock thread using the file from amazon. The line is about 25% down from the top of the screen.
So no more fff and twrp? Sounds more hardware related than software. Is it still in warranty? Rather than a dead pixel it seems more like a string of bad pixels. Pretty good chance it was already there. Do a factory reset if it is to be returned.
Thepooch said:
So no more fff and twrp? Sounds more hardware related than software. Is it still in warranty? Rather than a dead pixel it seems more like a string of bad pixels. Pretty good chance it was already there. Do a factory reset if it is to be returned.
Click to expand...
Click to collapse
Thanks that makes me feel better. There might have been something wrong with how I rooted it but I don't see why that would mess up the screen.
I am going to find out tomorrow if I can return it.
Do you think that if I've bought a kindle but I try and return a different one that amazon will notice?
Amazon is only selling 2nd gen. devices from now on. I think they would notice. If you send back a 1st gen. device they will try to replace it with a 1st gen. till they run out.
Thepooch said:
Amazon is only selling 2nd gen. devices from now on. I think they would notice. If you send back a 1st gen. device they will try to replace it with a 1st gen. till they run out.
Click to expand...
Click to collapse
Well that would be fine. I bought and have a first gen that works fine. Got it back in march. Although I bought it refurbed from amazon.
If I could return this one and tell them it was mine that would be perfect. Not sure what the return policy on a refurb is though.
I think you still have the issue of a serial number.
So they know the serial number of the kindle they sold me and they will check it? Damn, I was hoping I could get away with it.
I'll check with my friend's mom to see if she can try getting it replaced.
I believe they do and they will 200$ is 200$.
The serial number in the device is listed on your account at Amazon.com, no chance of slipping it past them
Sent from my Amazon Kindle Fire using xda app-developers app

Need Help, dont know where to start

Just before christmas i won a kindle fire in work in a raffle and give it to the wife to use but for about 2 weeks it hasnt move off the shelf and i was about to sell it until a mate told me to root it.
I have no experience at all in this and have always used apple and never done anything with my iphone either.
I have been reading through this forum for about a week and am totally lost in knowing where to start or even if the kindle is safe to root as i dont know if it is a 1 or a 2.
When i set it all up for her i left everything as standard to keep it simple for her to use and the software has updated automaticly and is now running 10.2.6 but i dont know what it started on.
Any help would be appriciated or if its a lost cause it will be on ebay next weekend.
Thanks.
That's a 2nd gen Kindle
Sent from my Amazon Kindle Fire using xda app-developers app
Go to the second gen forum. They can help you more
Sent from my Amazon Kindle Fire using Tapatalk HD

[Q] Activating Bluetooth on Kindle Fire

After I did some looking around for the past few days, I'm aware that the kindle fire has the appropriate chip for supporting Bluetooth. I also know that the Kernel does not support this. On all the other Bluetooth post they were made last year and I was wondering if anyone has been able to activate Bluetooth on there KF. Thanks
From what i understand the kindle has a bluetooth chip but cant be used as it does not have the other necessary hardware to make it work. hashcode would have said something about it and he has not even brought it up. this makes me think that its not possible.
on the otherhand i have a question to add to this. i may be completely wrong about what i said, but if i am right could it be possible to add a Bluetooth dongle to a USB hub?
Sent from my Amazon Kindle Fire using xda app-developers app
As far as I know, It seams if you are able to get an adapter to plug it directly into your kindle, It seams possible to do it, but I have no idea. You'd think that people would post something about using a dongle if it worked, but maybe not.
Yea. as far as i know people have posted about using a bluetooth dongle attached to a powered hub. So it is possible. Ive never tried it myself but other people have i guess.

[Q] Help: (Bricked) Kindle Fire HD 8.9 shows up as OMAP4470 USB Device

After trying to root, my Kindle Fire HD 8.9 shows up as "OMAP4470 USB Device on Windows. Screen is black. May have damaged bootloader. Think I may have used a file intended for an older version Kindle. Can't get fastboot. Factory cable does not work with this device.
The device ID shows up as:
USB\VID_0451&PID_D012&REV_0000
USB\VID_0451&PID_D012
Screen Capture attached:
OMAP4470 is the TI processor used in this device. Anyboody care to comment/help?
At least say someting if you know anything
AlSat said:
After trying to root, my Kindle Fire HD 8.9 shows up as "OMAP4470 USB Device on Windows. Screen is black. May have damaged bootloader. Think I may have used a file intended for an older version Kindle. Can't get fastboot. Factory cable does not work with this device.
The device ID shows up as:
USB\VID_0451&PID_D012&REV_0000
USB\VID_0451&PID_D012
Screen Capture attached:
OMAP4470 is the TI processor used in this device. Anyboody care to comment/help?
Click to expand...
Click to collapse
At least say someting if you know anything
AlSat said:
At least say someting if you know anything
Click to expand...
Click to collapse
I'm far from an expert, but I don't think there's much you can do. No one has the drivers for that omap device. See if you can send it back to amazon. I dont think they can verify for sure that you voided your warranty.
BTW, there's a chance I'm totally wrong.
Thanks for replying
mathman114 said:
I'm far from an expert, but I don't think there's much you can do. No one has the drivers for that omap device. See if you can send it back to amazon. I dont think they can verify for sure that you voided your warranty.
BTW, there's a chance I'm totally wrong.
Click to expand...
Click to collapse
Thanks for at least replying. I figured that might be the case. Thans.
Did amazon replace it for you ? Im in the same boat >.>
pyraxiate said:
Did amazon replace it for you ? Im in the same boat >.>
Click to expand...
Click to collapse
I had a brick as well and they told me they would replace it. I don't think it's the right thing to do, however, so I didn't accept.
Same here. Not fair to ask Amazon to replace it. I think I may have found something to try using linux/usb. I will post results after I try it.
Sent from my ThunderBolt using xda premium
Hi!
Did someone find a solution, i'm in the same case here.
Black screen after rooting, when i plug the kindle fire to the computer, i hear usb connection sound, usb deconnection sound etc etc...
I don't know what to do
Thank you
Open the device manager before you plug the kindle in, if you see a jem, otter, or Tate device that appears for an instant, you are in luck, if it says omap440, you either need to send it in to amazon or if they won't accept, you can send it to @kurohyou and see if he can fix it. Before you think its hard-bricked there are other ways to know for sure if it is one so don't freak out if u can't see any device in the device manager when it connects and disconnects.
Sent from my Amazon Kindle Fire HD running CM10.1 Tablet UI using xda-developers app
Yea. it says OMAP...
stunts513 said:
Open the device manager before you plug the kindle in, if you see a jem, otter, or Tate device that appears for an instant, you are in luck, if it says omap440, you either need to send it in to amazon or if they won't accept, you can send it to @kurohyou and see if he can fix it. Before you think its hard-bricked there are other ways to know for sure if it is one so don't freak out if u can't see any device in the device manager when it connects and disconnects.
Sent from my Amazon Kindle Fire HD running CM10.1 Tablet UI using xda-developers app
Click to expand...
Click to collapse
Thanks for the reply. I understand omap is the processor amazon uses, so there's that. Can't send to Amazon. No funds to pay for repair. I found something here : http://forum.xda-developers.com/showthread.php?t=1430038 that I think I might try. What do you think?
That doesn't work on the second gen devices, it requires a signed version of the xloader that only amazon has, the kf1 didn't require signatures, so it worked on them but not the second gen devices. If u want to have any shot at fixing it since you said amazon won't accept it back, I would recommend sending it to kurohyou, he has a hard brick fix method in the works for kf2's, that should also work on the kfhd's, but the layout is different and he has no kfhd's to work with. He has gotten his own kindle back to a soft brick state by flashing the boot loader from links while directly hooked up to his emmc. Anyways he is your best shot if it shows up as a omap440 device and won't even boot with the kindle logo at all.
Here's a link to his thread if you are interested: http://forum.xda-developers.com/showthread.php?t=2391047
Sent from my Amazon Kindle Fire HD running CM10.1 Tablet UI using xda-developers app
stunts513 said:
Open the device manager before you plug the kindle in, if you see a jem, otter, or Tate device that appears for an instant, you are in luck, if it says omap440, you either need to send it in to amazon or if they won't accept, you can send it to @kurohyou and see if he can fix it. Before you think its hard-bricked there are other ways to know for sure if it is one so don't freak out if u can't see any device in the device manager when it connects and disconnects.
Sent from my Amazon Kindle Fire HD running CM10.1 Tablet UI using xda-developers app
Click to expand...
Click to collapse
Hi, thanks for reply.
When i connect the kindle, omap4470 appears for an instant in the device manager...
What can happen if i contact Amazon and only tell them the kindle crashed using it?
Or is there a thing i can do on my own?
I don't know if its better to lie or not when dealing with them but if it was supposed to be under warranty still and they haven't previously replaced it, they are sometimes lenient and will send u a replacement. If they won't then kurohyou is your best bet.
Just curious did you attempt to root it or something using kindle fire utility? I don't remember the rooting process on kf1's offhand because I haven't had to reroot my moms in forever, but I remember kfu being involved. Kindle fire utility would brick the device, just trying to figure out from curiosity how you bricked it.
Sent from my Amazon Kindle Fire HD running CM10.1 Tablet UI using xda-developers app
stunts513 said:
I don't know if its better to lie or not when dealing with them but if it was supposed to be under warranty still and they haven't previously replaced it, they are sometimes lenient and will send u a replacement. If they won't then kurohyou is your best bet.
Just curious did you attempt to root it or something using kindle fire utility? I don't remember the rooting process on kf1's offhand because I haven't had to reroot my moms in forever, but I remember kfu being involved. Kindle fire utility would brick the device, just trying to figure out from curiosity how you bricked it.
Sent from my Amazon Kindle Fire HD running CM10.1 Tablet UI using xda-developers app
Click to expand...
Click to collapse
Hi
I was under TWRP when i bricked the tab.
Unofficial CyanogenMod 10.2 was getting slowing down and i decide to erase the tab and reinstall it.
I still don't know why i've been to the root menu of TWRP, but sure i should'nt have been there... black screen!!
Bye
jeromebzh said:
Hi
I was under TWRP when i bricked the tab.
Unofficial CyanogenMod 10.2 was getting slowing down and i decide to erase the tab and reinstall it.
I still don't know why i've been to the root menu of TWRP, but sure i should'nt have been there... black screen!!
Bye
Click to expand...
Click to collapse
Yes, I did attempt to root it using kindle fire utility.Tried a few other things, too. Don't remember them all. I understand that the bootloader is locked on this device, and I needed to use a specific method. Don't recall what that is. Do you know exactly what needed to be done?
You could have either used binaries root method or kindle fire first aid's root option. Kffa is in the general section, and I don't remember offhand where binaries root is, I think its in one of the FAQ stickies in one of the forums around here.
Sent from my Amazon Kindle Fire HD running CM10.1 Tablet UI using xda-developers app
So just to confirm, if I'm plugging in my Kindle Fire HD 8.9 and my computer is asking for OMAP4470 drivers, there's pretty much no hope for it, ie, it's hard bricked forever. Sad face.
scamyu said:
So just to confirm, if I'm plugging in my Kindle Fire HD 8.9 and my computer is asking for OMAP4470 drivers, there's pretty much no hope for it, ie, it's hard bricked forever. Sad face.
Click to expand...
Click to collapse
Yes, that would be a definite hard brick. This may be fixable in the future but not at the moment, sorry.
I would be interested in bricked HD 8.9" with OMAP4470.
If any one is willing to sell it for a reasonable price and if possible is from UK let me know.
i think amazon RD guys or TI know how to fix it.
maybe by some driver or CMD words....
---------- Post added at 05:26 PM ---------- Previous post was at 05:20 PM ----------
rmamba said:
I would be interested in bricked HD 8.9" with OMAP4470.
If any one is willing to sell it for a reasonable price and if possible is from UK let me know.
Click to expand...
Click to collapse
i think amazon RD guys or TI know how to fix it.
maybe by some driver or CMD words....

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