Random Switch-Offs - Sony Xperia ZL

Sad face time. I've had numerous problems with my ZL - the mic cutting out, crackling quality on speakerphone, the proximity sensor being in the wrong place for left handed people.. but now, it's much worse.
My phone is randomly turning itself off. I am rooted and have CM running, but that doesn't seem to be the issue. It started a day or two after updating from CM10.2 to CM10.2.1, but I've downgraded to CM10.2 again and it's still happening. It was a complete wipe and reinstall - no luck. There doesn't seem to be any consistent cause for it.
The phone just switches off mid-use, and will only partially turn back on. It will either show the Sony logo, then die again. Or it will get halfway through booting the CM logo, and then switch off again, immediately to a black screen. It seems to boot back up again better if plugged in, but not always.
To be honest, I think this is a hardware fault and will have to go in for repair. The ZL never launched in the UK, so I think this is going to cause me even more problems. Sad face again.
Any help or advice appreciated, but I think my ZL is dying.
schnide

xperia zl random off
schnidex said:
Sad face time. I've had numerous problems with my ZL - the mic cutting out, crackling quality on speakerphone, the proximity sensor being in the wrong place for left handed people.. but now, it's much worse.
My phone is randomly turning itself off. I am rooted and have CM running, but that doesn't seem to be the issue. It started a day or two after updating from CM10.2 to CM10.2.1, but I've downgraded to CM10.2 again and it's still happening. It was a complete wipe and reinstall - no luck. There doesn't seem to be any consistent cause for it.
The phone just switches off mid-use, and will only partially turn back on. It will either show the Sony logo, then die again. Or it will get halfway through booting the CM logo, and then switch off again, immediately to a black screen. It seems to boot back up again better if plugged in, but not always.
To be honest, I think this is a hardware fault and will have to go in for repair. The ZL never launched in the UK, so I think this is going to cause me even more problems. Sad face again.
Any help or advice appreciated, but I think my ZL is dying.
schnide
Click to expand...
Click to collapse
having same problem with my xperia zl within 1 month of purchase...its battery problem....i had sent my phone to service center they replaced my phone with new one.....now its working fine...

khachanedhaval said:
having same problem with my xperia zl within 1 month of purchase...its battery problem....i had sent my phone to service center they replaced my phone with new one.....now its working fine...
Click to expand...
Click to collapse
Thanks - I thought it might be the battery. Was it an easy process to deal with the service centre?

Try to calibrate the battery with Google play app "battery calibration" also try a fresh install of a stock firmware for your model. Do not send the phone to a service center with CM
Enviado desde mi C6502 mediante Tapatalk

yes..i got my new phone within 15 days ....very good response from service centre...

cristianleguiz said:
Try to calibrate the battery with Google play app "battery calibration" also try a fresh install of a stock firmware for your model. Do not send the phone to a service center with CM
Enviado desde mi C6502 mediante Tapatalk
Click to expand...
Click to collapse
Thanks for the advice.. I was going to reinstall stock and relock the bootloader etc. before sending it anywhere.
I'll give the battery calibration a try, although it'll die showing 75% of battery and having been charged for hours. So sad.

schnidex said:
Thanks for the advice.. I was going to reinstall stock and relock the bootloader etc. before sending it anywhere.
I'll give the battery calibration a try, although it'll die showing 75% of battery and having been charged for hours. So sad.
Click to expand...
Click to collapse
Yes go back to stock firmware and kernel relock etc then try again the battery calibration app.
Enviado desde mi C6502 mediante Tapatalk

schnidex said:
Thanks for the advice.. I was going to reinstall stock and relock the bootloader etc. before sending it anywhere.
I'll give the battery calibration a try, although it'll die showing 75% of battery and having been charged for hours. So sad.
Click to expand...
Click to collapse
Can you solve you problem? If you do tell us how?
Enviado desde mi C6502 mediante Tapatalk

I just started getting the same problem as well about a week and a half ago. Was running liquidsmooth, and I changed from dalvik to ART, and when it was booting back up, it shut.off. I tried to turn it on again, and it.shut.off again. I went back to Romaur (stock based rom) and Gustavos 78kernel. And still the same problem. It will just shut off, and I can't boot without being plugged in. And when it boots, it doesn't boot properly. It skips the Sony logo and goes right to the Xperia logo. Also, half.the time I can't get any service on it after it boots. Or sometimes I just lose signal randomly, but it will always show 1 bar. And it I try to make a phone call when it's in this state, the phone call won't go thru, and the app freezes and I cannot.hang up the call. Something crazy is happening. I was hoping that maybe ordering a.replacement.battery would solve the issue, but I'm starting to seriously doubt it.
Sent from my C6503 using Tapatalk

ATRIXXIRTA said:
I just started getting the same problem as well about a week and a half ago. Was running liquidsmooth, and I changed from dalvik to ART, and when it was booting back up, it shut.off. I tried to turn it on again, and it.shut.off again. I went back to Romaur (stock based rom) and Gustavos 78kernel. And still the same problem. It will just shut off, and I can't boot without being plugged in. And when it boots, it doesn't boot properly. It skips the Sony logo and goes right to the Xperia logo. Also, half.the time I can't get any service on it after it boots. Or sometimes I just lose signal randomly, but it will always show 1 bar. And it I try to make a phone call when it's in this state, the phone call won't go thru, and the app freezes and I cannot.hang up the call. Something crazy is happening. I was hoping that maybe ordering a.replacement.battery would solve the issue, but I'm starting to seriously doubt it.
Sent from my C6503 using Tapatalk
Click to expand...
Click to collapse
Which version of liquidsmooth rom were you running?
Old one or new one?
Sent from my C6503 using Tapatalk

I was using LS-KK-v3.0-2014-03-02-odin
But I don't think that has anything to do.with it. I'm having the same issues on stock
Sent from my C6503 using Tapatalk

Here. Is something else weird that happened to me.
I've never seen cwm go multicolored like this before. Only happened the one time. But it seems like all these issues are happening out of nowhere....
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Sent from my C6503 using Tapatalk

ATRIXXIRTA said:
Here. Is something else weird that happened to me.
I've never seen cwm go multicolored like this before. Only happened the one time. But it seems like all these issues are happening out of nowhere....
Sent from my C6503 using Tapatalk
Click to expand...
Click to collapse
"Rainbows" is just an annoying 'Easter egg" added to CWM a while back, not a glitch.

TAL333 said:
"Rainbows" is just an annoying 'Easter egg" added to CWM a while back, not a glitch.
Click to expand...
Click to collapse
Ahh ok. I just assumed it was.part of the issues I was having, lol. How did I accidentally trigger it?
Sent from my C6503 using Tapatalk

cristianleguiz said:
Can you solve you problem? If you do tell us how?
Enviado desde mi C6502 mediante Tapatalk
Click to expand...
Click to collapse
I sent it off to the repair centre - and while it was difficult getting a straight answer from their call centre, their engineers appear to have been fantastic.
The problem seemed to be with the battery. They replaced that, and also seem to have fixed a problem I had with the proximity sensor too.
If your phone is still in warranty and you're experiencing this issue, I would definitely recommend sending it off. I am usually pretty cynical about sending items off for repair, but I was SO impressed with what I've got back. It broke my heart to have my phone turn off unexpectedly and at the smallest action.. but now it works, and I'm in love with my ZL again.
It definitely wasn't a software problem either because I tried two versions of CM and one version of stock before they fixed it as a hardware fault. Send it off for repair!

schnidex said:
I sent it off to the repair centre - and while it was difficult getting a straight answer from their call centre, their engineers appear to have been fantastic.
The problem seemed to be with the battery. They replaced that, and also seem to have fixed a problem I had with the proximity sensor too.
If your phone is still in warranty and you're experiencing this issue, I would definitely recommend sending it off. I am usually pretty cynical about sending items off for repair, but I was SO impressed with what I've got back. It broke my heart to have my phone turn off unexpectedly and at the smallest action.. but now it works, and I'm in love with my ZL again.
It definitely wasn't a software problem either because I tried two versions of CM and one version of stock before they fixed it as a hardware fault. Send it off for repair!
Click to expand...
Click to collapse
Did you have to go back to stock with a relocked bootloader?
Sent from my C6503 using Tapatalk

ATRIXXIRTA said:
Did you have to go back to stock with a relocked bootloader?
Sent from my C6503 using Tapatalk
Click to expand...
Click to collapse
I was advised by other (very helpful) members of this board that I should, so that's what I did. I sent it back without the Bravia engine and DRM keys because I didn't make a backup, but I still locked and stocked it
But either they didn't check, or didn't care - one XDA member told me that under EU law, Sony Mobile would have to prove that the rooting caused the fault to refuse fixing it under warranty so maybe that's true. They still fixed it and did an amazing job. I think they even gave me a new screen even though it was perfectly fine! It came back without any scratches on it!!
I'm so happy now. I was using my old Xperia Arc S in the meantime.. which was torture after using a 5" quad core for a year!

ATRIXXIRTA said:
I just started getting the same problem as well about a week and a half ago. Was running liquidsmooth, and I changed from dalvik to ART, and when it was booting back up, it shut.off. I tried to turn it on again, and it.shut.off again. I went back to Romaur (stock based rom) and Gustavos 78kernel. And still the same problem. It will just shut off, and I can't boot without being plugged in. And when it boots, it doesn't boot properly. It skips the Sony logo and goes right to the Xperia logo. Also, half.the time I can't get any service on it after it boots. Or sometimes I just lose signal randomly, but it will always show 1 bar. And it I try to make a phone call when it's in this state, the phone call won't go thru, and the app freezes and I cannot.hang up the call. Something crazy is happening. I was hoping that maybe ordering a.replacement.battery would solve the issue, but I'm starting to seriously doubt it.
Sent from my C6503 using Tapatalk
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=2660706
Remember? :good:
Do not worry, had the EXACT same problems also with services from time to time.
The symphtoms are alongside the battery and the other wrecked ZL
You more than anyone deserves that post!, were the only one replying to it :crying:

Yap. I'd say it was the battery. Mines gone totally bonkers. Look at this battery chart from today. This is over less than a 2 hour period. And it was plugged in the ENTIRE time.
Sent from my C6503 using Tapatalk

schnidex said:
Sad face time. I've had numerous problems with my ZL - the mic cutting out, crackling quality on speakerphone, the proximity sensor being in the wrong place for left handed people.. but now, it's much worse.
My phone is randomly turning itself off. I am rooted and have CM running, but that doesn't seem to be the issue. It started a day or two after updating from CM10.2 to CM10.2.1, but I've downgraded to CM10.2 again and it's still happening. It was a complete wipe and reinstall - no luck. There doesn't seem to be any consistent cause for it.
The phone just switches off mid-use, and will only partially turn back on. It will either show the Sony logo, then die again. Or it will get halfway through booting the CM logo, and then switch off again, immediately to a black screen. It seems to boot back up again better if plugged in, but not always.
To be honest, I think this is a hardware fault and will have to go in for repair. The ZL never launched in the UK, so I think this is going to cause me even more problems. Sad face again.
Any help or advice appreciated, but I think my ZL is dying.
schnide
Click to expand...
Click to collapse
Did you have to supply proof of purchase when you sent it to the service center?
Sent from my LT30p using xda app-developers app

Related

(Q) Touch screen doesn't respond after restart

Guys, i'm having problem with my xplay. After restarting my phone, the touch screen doesn't respond, but the gamepad act normally. To make it work, i have to shutdown the phone, n place off the battery for about an hour. Place the battery again, n the touchscreen will work again. It will work well as long as i don't restart the phone.
What do u think the problem guys?
I don't intend to bring my xplay to sony service center yet. Since it'll take my phone being serviced for a long time
Sent from my R800i using Tapatalk 2
Doesn't seem to be a problem with battery btw try replace the battery if you know anyone having xplay ! Btw did you update fw or anything before this problem started ? Or did it start all of a sudden at random ?
nikufellow said:
Doesn't seem to be a problem with battery btw try replace the battery if you know anyone having xplay ! Btw did you update fw or anything before this problem started ? Or did it start all of a sudden at random ?
Click to expand...
Click to collapse
I don't think the problem came from the battery, n i'm "very lucky" that no one use this kind of phone around me, so i can't test other battery.
This happen about 2 weeks a go. I still use the stock rom, n never did the flashing or the update thing lately.
I just think that the problem came from its digitizer, but still not sure, since it still work well once the touch work after replacing the battery about an hour n i don't restart my phone.
I intend to replace the part that break my self, but really need to know which part it is. Got confused
Sent from my R800i using Tapatalk 2
greg1806 said:
I don't think the problem came from the battery, n i'm "very lucky" that no one use this kind of phone around me, so i can't test other battery.
This happen about 2 weeks a go. I still use the stock rom, n never did the flashing or the update thing lately.
I just think that the problem came from its digitizer, but still not sure, since it still work well once the touch work after replacing the battery about an hour n i don't restart my phone.
I intend to replace the part that break my self, but really need to know which part it is. Got confused
Sent from my R800i using Tapatalk 2
Click to expand...
Click to collapse
Well digitizers can give you troubles but this looks like more of a glitch to me !
I repaired the rom via pc companion this afternoon. Had no luck, the problem still the same. N when the touchscreen didn't work, i plug the charger n strangely the phone restarted it self. After restart, touchscreen still didn't work. So i place the battery off for about an hour, n touchscreen worked again. Damn!
Sent from my R800i using Tapatalk 2
touchscreen problem
me too! i had this problem last week from stock 2.3.3 rom, i tried restoring repairing. even tried different roms. but after you restrt, touch screen wont work.only the pad.. please help us guys
cyrom said:
me too! i had this problem last week from stock 2.3.3 rom, i tried restoring repairing. even tried different roms. but after you restrt, touch screen wont work.only the pad.. please help us guys
Click to expand...
Click to collapse
Check your hardware you may have a bad digitzer.
chery2k said:
Check your hardware you may have a bad digitzer.
Click to expand...
Click to collapse
i think i have a bad flex cable.. i'll buy the flex first, if problem still persists, i'll get a digitizer..
Did you solved your problem? I have the same with Arc S
jootix said:
Did you solved your problem? I have the same with Arc S
Click to expand...
Click to collapse
I don't think anyone is going to answer this is a couple months old lol
Sent from my r800x using xda developers app
rom: cm9 official
2nd slot: turbo ui classic
kernel: Turbo v3.1

[Q] Xperia ZL C6502 keeps restarting

My xperia ZL keeps shutting down at random times, and when I try turning it on it usually turns off again at the Sony logo, or it turns on only to shutdown again.
BUT it works perfectly fine with the charger plugged in, and something I have noticed is that the charging light when the phone is turned off is yellowish now instead of purely orange like it usually is,
Plus i noticed that the phone without the charger runs fine for awhile, but as soon as I turn the camera on it shutsdown which it doesnt with the charger on.
What is the problem here?
Defect battery. Its a known issue on zl. You need to send it to a sony service center. Good luck.
Sent from my C6503 using xda app-developers app
ThuCommix said:
Defect battery. Its a known issue on zl. You need to send it to a sony service center. Good luck.
Sent from my C6503 using xda app-developers app
Click to expand...
Click to collapse
Now it wont turn on at all, even with a charger screen keeps flashing and led too, is it possible to firstly access the phone via computer so I can copy images etc? I really need the stuff i have saved on the phone really should have backed it up before :/
Try holding down the reset button near the sdcard for a moment, this should fix the issue its not starting on charger.
Sent from my C6503 using xda app-developers app
ThuCommix said:
Defect battery. Its a known issue on zl. You need to send it to a sony service center. Good luck.
Sent from my C6503 using xda app-developers app
Click to expand...
Click to collapse
i had same problem .......i don't think its a battery problem because my device is working fine in every other things....for this problem,it started after updating my device to 4.3 ...i think its something to do with camera app ......anyway i'm back to 4.2.2 and its working fine(no problem)
today again i updated my zl to 4.3,i found where the problem is ,there is no problem in camera app ,actualy problem is in its modes.every time i tried opening 'picture effect' mode it open for 4-5 seconds and then phone shuts down.i disable picture effect from settings and every thing is working fine.could anyone please test it on his/her device
do this:-
open camera ,click on picture effect ,when many sceans come ,move your device for 3to5 secs and click on scetch effect and see if your decvice shuts down.
for info
my device is clear no root ,no BU
gagu.436425 said:
today again i updated my zl to 4.3,i found where the problem is ,there is no problem in camera app ,actualy problem is in its modes.every time i tried opening 'picture effect' mode it open for 4-5 seconds and then phone shuts down.i disable picture effect from settings and every thing is working fine.could anyone please test it on his/her device
do this:-
open camera ,click on picture effect ,when many sceans come ,move your device for 3to5 secs and click on scetch effect and see if your decvice shuts down.
for info
my device is clear no root ,no BU
Click to expand...
Click to collapse
Hi bro, can you help me out. My ZL faulty same like you. How you do to solve it. Before update to 4.3, my ZL no problem. After updated to 4.3, my signal loss, suddently shut down and stuck at sony logo and shut down back.
gagu.436425 said:
today again i updated my zl to 4.3,i found where the problem is ,there is no problem in camera app ,actualy problem is in its modes.every time i tried opening 'picture effect' mode it open for 4-5 seconds and then phone shuts down.i disable picture effect from settings and every thing is working fine.could anyone please test it on his/her device
do this:-
open camera ,click on picture effect ,when many sceans come ,move your device for 3to5 secs and click on scetch effect and see if your decvice shuts down.
for info
my device is clear no root ,no BU
Click to expand...
Click to collapse
Work fine here. No reboot, no force close. By the way I flash the 4.3 ftf and wipe everything to ensure clean install of OS.
Sent from my Z10 using Tapatalk
@slinkyzone
sorry to say bro...but i was wrong ..it is a battery deffect...i already sent my device to service centre:crying:
even though my zl was working fine except shutdowns in camera,signal lost and these problems are getting bigger.........i advice you to send your zl to sevice centre.
@butatx
thx for replying...BTW i also did the clean install but no luck
{ waiting for my lovely ZL}
gagu.436425 said:
@slinkyzone
sorry to say bro...but i was wrong ..it is a battery deffect...i already sent my device to service centre:crying:
even though my zl was working fine except shutdowns in camera,signal lost and these problems are getting bigger.........i advice you to send your zl to sevice centre.
@butatx
thx for replying...BTW i also did the clean install but no luck
{ waiting for my lovely ZL}
Click to expand...
Click to collapse
Alright will send mine to service center as my ZL still under warranty. Thanks
dani_cfc01 said:
My xperia ZL keeps shutting down at random times, and when I try turning it on it usually turns off again at the Sony logo, or it turns on only to shutdown again.
BUT it works perfectly fine with the charger plugged in, and something I have noticed is that the charging light when the phone is turned off is yellowish now instead of purely orange like it usually is,
Plus i noticed that the phone without the charger runs fine for awhile, but as soon as I turn the camera on it shutsdown which it doesnt with the charger on.
What is the problem here?
Click to expand...
Click to collapse
Exactly the same problem over here buddy...
Here's a little letter I've written to Sony Support and their Press people:
"I've purchased my Xperia ZL in the United States (online at the end of March 2013 at ATGSM.com) and started using it mid April, 2013. I currently live in Sao Paulo, Brazil.
After using this phone normally for about 9 months, there was this one day back on the first week of January 2014, where I was taking lots of photos at the world famous "Serra da Capivara National Park" and could just feel the phone heating up like never before. Next thing I know, the screen went blank and phone would not respond when I pressed the power button.
I had to pres the reset button in the back of the phone in order to make it work again. But once I tried to load the camera app, the phone would automatically shut itself off. I thought it could be related to a faulty or corrupted External SD Card, so I went ahead and removed that as well before I attempted to turn my phone back on. After the system loaded up again I tried to oped the camera app and the phone turned itself off again. Any app that would require a significant amount of processing power would cause the phone to freeze and shut off.
So I decided to charge the phone all the way up until 100% (while powered off). When it reached 100% I turned it back on and used it normally (while it was still plugged to the wall charger), so I thought... Great, the phone is "OK again"! Then I went ahead and unplugged the phone off the charger, expecting it to function normally... In just a matter of minutes, with just a little bit of usage (checking emails or browsing the web) the phone simply shuts itself off on its own, yet again. I tried to turn the phone back on again and just as before, I was greeted by the Sony logo and - without any warnings or alerts - the screen simply goes blank again and that's it. This is all it does on the battery.
I've searched online for a solution for this problem and I got nowhere. My phone is all stock, bootloader locked, not rooted. I've formatted and updated it with the latest Firmware (10.4.B.0.569) a couple of times using Sony's Update Service application for Windows to no avail. Nothing seems to fix this battery/shut down on its own problem. There's tons of other Sony users complaining about similar issues with their Xperias. Just look up "xperia zl shuts off" on Google and you'll see what I mean.
My phone is one big dud...
So there you have it - one big useless US$650 piece of hardware. That only functions normally when it's plugged into a wall charger or your average computer USB port.
Not much of a "mobile" phone if you ask me.
I'm extremely unhappy with Sony's hardware and their inflexible technical support.
I've purchased this device in the United States and they can only grant me tech support under my 1 year manufacturer's warranty if I ship it over to their facility in Texas for repairs. That's no big deal for me. The one big problem is: They want me to have a US shipping address so they can ship if over to that address after they finish repairing/replacing/refurbishing my phone. And I've got a big problem with that.
I do not live in the United States. How am I supposed to pick my phone up over there?
After doing some digging through my phone's IMEI, Sony's tech support representatives brought to my attention that my device is a "Grey Market" phone (meant to be used in Singapore?) and that they don't even know how long it will take for them to service my phone. According to their supervisor, it could take anywhere from 1 month up to 4 months, maybe even more for them to repair and send it back to me.
See what I'm going through here?!?!?!
What good is it for a company as big as Sony to print and place a cute little warranty pamphlet inside the box of your brand new phone, containing the numbers of several different technical support worldwide if the 1 year warranty is not going to be covered in all of those different countries??????????????
I took the initiative to call Sony's specialized Xperia Mobile support telephone number from that pamphlet that came with my phone (not a free call, by the way) here in Brazil and shared with them my frustration regarding my Xperia ZL. They were sympathetic with me, and readily provided me with 3 different authorized service centers near my home, with their respective addresses and telephone numbers.
I managed to reach a couple of those authorized repair centers here in Brazil (over the phone) only to find out that they DO NOT have any of these Xperia ZL / ZQ batteries in stock. They also mentioned that several other customers called them and shared their bad experiences with their Xperia ZQ's battery life (defective batteries) and were greeted the same way: "I'm sorry, we can't help you. We do not carry that replacement battery in stock. We have already placed the order for those with Sony, but there's no estimate of when or even if these will ever arrive in our store anytime soon... I'm sorry about that..."
Yeah, I'm sorry about that too Sony.
I'm really sorry I bought a Sony smartphone.
I wish I could go back in time and buy a Samsung Galaxy S4 Google Play Edition instead.
But it's too late... I've already spent 650 bucks on your crappy smartphone, Sony.
Looking back, I can tell you that I've had problems with lots of other computer components that I've purchased in the States, from several different manufacturers. And I've RMA'd lots of these defective memory modules (RAM), defective SD Cards, etc. I've shipped it from Brazil straight to them in the States and in less than 1 month after they received my RMA, they went ahead and shipped a replacement back to me (in Brazil) FREE OF CHARGE! Most importantly, with NO HASSLE! That's right, NONE of these companies refused to ship it back to me at my Brazilian address like Sony is doing to me at this time.
This is the worst customer support from such a big and Global company that I've ever dealt with in my entire life.
Shame on you Sony!
After this horrible experience, here's a few things that I CAN and WILL DO for sure:
- I will NEVER buy another Sony device (camera, smartphone or laptop) ever again.
- I will never recommend a Sony product to any of my friends and family.
- I will never buy another phone with a built in, internal battery.
Sony has been continuously releasing and flooding the market with new phones that doesn't add a whole lot of improvements over their previous gen devices (Z - ZL - Z1 - Z1 - Z1 Ultra - Z1S and so on). All they do is depreciate the value of what they have already released just a few months for just a little more, sometimes even less money than what you paid for your current "last gen" Sony phone just 2 or 3 months ago.
The Xperia ZL was released with last gen Snapdragon S4 Pro and in just a couple of months after I purchased my ZL they released a new, better spec'd smartphone, the Xperia Z1. And now, Sony has just announced the Xperia Z1S...
I understand that in today's mobile market / segment it's "the norm" to have this ever evolving and improving trend of new technology on mobile devices, but this seems to be getting kind of out of hand. You buy something today for US$650, sometimes even more depending on where on earth you live, only to see it become seemingly obsolete in just a matter of 3 months.
Sighs...
I'm through with Sony."
Same problem here; already 2 days waiting for my Sony smartphone support Account email activation and still waiting ( done it twice from hotmail and gmail ).
A short-time solution is to open the device, disconnect battery for some minutes and build it up all again---> the phone will work form some days/weeks until it start crapping again...really a shame product for Sony...whould expect more from such an expensive product from one of the most expensive trademarks.
Hope I get some more luck from support.
Chonwey said:
Same problem here; already 2 days waiting for my Sony smartphone support Account email activation and still waiting ( done it twice from hotmail and gmail ).
A short-time solution is to open the device, disconnect battery for some minutes and build it up all again---> the phone will work form some days/weeks until it start crapping again...really a shame product for Sony...whould expect more from such an expensive product from one of the most expensive trademarks.
Hope I get some more luck from support.
Click to expand...
Click to collapse
Did you got some feedback ?
I'm running into the same issue right now.
i have this problem!!!!!!!!!
see this topic:
http://forum.xda-developers.com/showthread.php?t=2761041
plz help my phone not warranty!!!(((
If the problem is the battery?
---------- Post added at 09:27 PM ---------- Previous post was at 08:48 PM ----------
i find problem:
problem with bms!!!
2 method for fix!
1.change battery
2.change battery and reset bms!!!
silverbios said:
i have this problem!!!!!!!!!
see this topic:
http://forum.xda-developers.com/showthread.php?t=2761041
plz help my phone not warranty!!!(((
If the problem is the battery?
---------- Post added at 09:27 PM ---------- Previous post was at 08:48 PM ----------
i find problem:
problem with bms!!!
2 method for fix!
1.change battery
2.change battery and reset bms!!!
Click to expand...
Click to collapse
Whats bms??
ATRIXXIRTA said:
Whats bms??
Click to expand...
Click to collapse
http://en.wikipedia.org/wiki/Battery_management_system
No one knows what is in my country
plz help!!!!
lissyx said:
Did you got some feedback ?
I'm running into the same issue right now.
Click to expand...
Click to collapse
No.
Change battery, problem solved.
They just can't accept the crappy battery they've used, still they know that's the issue.
It's funny that this phone is rated as having a 2370mah battery. But.....
Stock battery I had to replace:
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Replacement battery:
Sent from my C6503 using Tapatalk
---------- Post added at 10:44 PM ---------- Previous post was at 10:42 PM ----------
ATRIXXIRTA said:
It's funny that this phone is rated as having a 2370mah battery. But.....
Stock battery I had to replace: 2300mah
Replacement battery: 2330mah
Sent from my C6503 using Tapatalk
Click to expand...
Click to collapse
Sent from my C6503 using Tapatalk
it's the battery
I had this problem, change the battery, buy it on ebay:good:
I have same problem.This is big problem of all xperia ZL!!!

Backlight sometimes doesn't turn on when unlocking?

Has anyone else had this with their G Pad?
When you knock on, or use the power button, the screen will turn on (you can see the lockscreen, unlock and run things etc) but the backlight looks to be extremely dim or not on at all! Locking and unlocking brings it back to normal, and there's no issues using the device at all after this, just this random occurrence occasionally. When I say occasionally, if I was to lock and unlock constantly to test the issue, it'll happen maybe once every 10 tries. So far I've only noticed it when I go to unlock it after being locked for 30+ minutes.
I know there are bleeding issues and blue line issues and the likes, but I've not seen this one before. Just don't fancy it being a duff unit!
I have a similar issue... With my device this only happens if I try to turn it on immediately after the screen goes off. It seems to me more ROM related than a hardware issue, but I can't say for sure.
Enviado do meu LG-V500 através de Tapatalk
filipe.co said:
I have a similar issue... With my device this only happens if I try to turn it on immediately after the screen goes off. It seems to me more ROM related than a hardware issue, but I can't say for sure.
Enviado do meu LG-V500 através de Tapatalk
Click to expand...
Click to collapse
Yeah, the more I see it the more I think it may be software related, but reluctant to do a restore on the tab in-case it's a wasted venture. I still can't find anything online, but mine is defiantly more likely to do it after longer periods of time. Had it three times in a row yesterday morning!
rockbigdave said:
Yeah, the more I see it the more I think it may be software related, but reluctant to do a restore on the tab in-case it's a wasted venture. I still can't find anything online, but mine is defiantly more likely to do it after longer periods of time. Had it three times in a row yesterday morning!
Click to expand...
Click to collapse
I have had this since day 1. Though I have also been custom romming since day 1. I can't remember if this happened on stock. But would love to know if these units are defective or if everyone get this.
stock rom same behaviour
Hi just in case someone is still wondering, i have a stock g pad and it shows the same behaviour... sometimes (especially right after locking) when i unlock the backlight doesn't come on. Locking again and unlocking works in this case.
Same here, was happening on stock and it's the same issue on Mahdi rom now.
Sent from my N5
Mine is the same, did you ever resolve this issue?
phillev said:
Mine is the same, did you ever resolve this issue?
Click to expand...
Click to collapse
Unfortunately not! I've got rid of the G Pad now (barely used it after a time. ) but after getting a IVSO cover for it which locked/unlocked the tab for me, I rarely saw it! I turned the pin/swipe lock screen off too as it was a faff to open the case and then unlock the tab, so maybe turning security off did it.
Thanks for the reply I have a feeling its a ROM issue. Mine did it yesterday so I tried an experiment and stuck it on charge and it instantly went to normal brightness. If it was a hardware fault I would have thought it wouldn't alter no matter what.

Haptic feedback broken?

My haptic feedback, and vibrate in general appears to be broken.
I noticed the haptic was gone from the keyboard, and it was turned on in there 'Sounds' menu.
Running the Vibration test from a Diagnostics results in nothing, Failed.
I have rebooted and it's made no difference.
Anyone else noticed a lack of Haptic, or is it back to the shop with it?
Sent from my iPad using Tapatalk HD
Ah, if I shake the phone it starters working again.
This has happened once, hopefully I can make it happen again, so I can return the phone maybe?
I think perhaps the vibration motor gets stuck.
Also reported by other person on talk sonymobile forum
http://talk.sonymobile.com/t5/Xperia-Z1-Compact/Vibration-issue/m-p/547959#U547959
Sent from my iPad using Tapatalk HD
HarpingOn said:
Ah, if I shake the phone it starters working again.
This has happened once, hopefully I can make it happen again, so I can return the phone maybe?
I think perhaps the vibration motor gets stuck.
Also reported by other person on talk sonymobile forum
Sent from my iPad using Tapatalk HD
Click to expand...
Click to collapse
Hi! It was me posting in the sonymobile forum. Do you guys know whats wrong? feels like it could be a software problem...or the touchscreen dont register... What do you think?
I think it's a hardware problem.. As you're saying it is working when you shake it.. So I would recommend you to take it to the service center.. You should get a replacement as it is a defected piece or some hardware malfunction..
Sent from my LT26i using xda app-developers app
Not sure how I can take it to a service centre. There are none that I can find.
Back to the shop, I suppose, but I can't make the problem happen at will
Anyone got a cast iron method of making the haptic go off?
Sent from my iPad using Tapatalk HD
My z1 compacts vibration stopped working when I was texting and would start working again when shaken. I took it into phones4u (my retailer) and wrote a text in front of them until it stopped. They gave me a new handset which so far has had no problems after a week. Hope you can get yours replaced or repaired!
Try searching the service center on their official website or try contacting them using their helpline no.
If not flash your phone with a latest ftf which is available.. It might help you out..
Revert back for more info..
Hit Thanks if I helped you
Sent from my LT26i using xda app-developers app
trex3491 said:
My z1 compacts vibration stopped working when I was texting and would start working again when shaken. I took it into phones4u (my retailer) and wrote a text in front of them until it stopped. They gave me a new handset which so far has had no problems after a week. Hope you can get yours replaced or repaired!
Click to expand...
Click to collapse
I can't make it happen again. Perhaps it won't. If I can't demo the problem I've got no chance.
On the other hand, if it never happens again, *shrug*
Worse, would be if it starts happening regularly a month or more down the line. That'd be more of a problem.
HarpingOn said:
I can't make it happen again. Perhaps it won't. If I can't demo the problem I've got no chance.
On the other hand, if it never happens again, *shrug*
Worse, would be if it starts happening regularly a month or more down the line. That'd be more of a problem.
Click to expand...
Click to collapse
A-ha.
I can recreate it in a few seconds by texting in landscape mode.
Which I never do.
But... It serves to demonstrate the fault.
So, I'm going back to CPW tomorrow with it.
I really hope they let me refund and get a Z1 instead of a compact. The production faults with this handset seem to be growing, even though I actually do prefer the form factor.
Shebe7 said:
It`s crystal clear only a service could decide what to do further. How long having been using it? I asl you because, I`m using my Z1 compact for six months and no major problem appeared
Click to expand...
Click to collapse
You say that like it is easy, but as far as I know there are no Sony Mobile Xperia service centres in the UK, and even if there is one that I haven't been able to find online, it'll be hundreds of miles away.
'Take it to a service center' is just not an option.
It's going back to the shop tomorrow and I'm going to try and get them to refund and I'll get a Z1 instead. If they won't (they don't have to) then I'll check the replacement handset very closely in the shop for the same problems I have on mine (loose screen, stuck vibro motor, flash bleed).
I demonstrated the fault to the salesman who'd never heard of the problem before.
They showed me another handset upon which I created the fault again. Even the diagnostics won't turn on the vibro. Weird.
They had no more Z1C to give me, so I got a Z1 instead.
So now, I have no Z1C any more, but a brand new and so far fully functional Z1
Result
Sent from my iPad using Tapatalk HD
I'm having the same issue with mine, consistently since buying it. Vibrate stops working after typing a few characters, and then the phone won't vibrate for notifications either. if I leave it alone for a while, it will work again, until I type and then it kind of "fades" away to not working again. Shaking it does seem to get it working again, if only for a second or two.
Problem is I bought the phone on Amazon, and there are no service places even remotely near me. I kept the phone hoping the update would fix.. and when it didn't, I was hoping a fix would be released.. but no. I guess I'll send them an email.
My wife's Z1C had the same issue with haptic feedback, but also the sound would cut out at the same time. Indeed, giving the phone a wack would start both sound and vibrations working again. But finally it never turned back on, so had to RMA it....

Sudden power off solved with new battery !!!

Finally tested it today and it really works!. The real fact is on web you always find that "it should" be the battery, and a battery change "whould" solve it, well I have to try it and it really does, so you should get a battery somewhere ( check out I found 2 places on www, dunno if I can put the links please say If I can do so ) and get your phone alive again! ( I'm so happy :laugh: )
Here are 2 dissasemble videos; one from our friend "danieldp1990" and one in russian HD. Whould reccomend use both of them since as nice as the russian video looks, they're missing some parts.
The most hard part is to remove the battery since it's glued and you don't wanna do much strenght since you have the display right below it, so make it slowly.
Danielp thread:
http://forum.xda-developers.com/showthread.php?t=2346031
HD video:
http://www.youtube.com/watch?v=tX_rClLNUU8
Best of luck for the ones that have no warranty left!
PS: I think we can stop looking for soft / alternative solutions.
:thumbup:
Sent from my C6503 using Tapatalk
Remove the battery
Chonwey said:
Finally tested it today and it really works!. The real fact is on web you always find that "it should" be the battery, and a battery change "whould" solve it, well I have to try it and it really does, so you should get a battery somewhere ( check out I found 2 places on www, dunno if I can put the links please say If I can do so ) and get your phone alive again! ( I'm so happy :laugh: )
Here are 2 dissasemble videos; one from our friend "danieldp1990" and one in russian HD. Whould reccomend use both of them since as nice as the russian video looks, they're missing some parts.
The most hard part is to remove the battery since it's glued and you don't wanna do much strenght since you have the display right below it, so make it slowly.
Danielp thread:
http://forum.xda-developers.com/showthread.php?t=2346031
HD video:
http://www.youtube.com/watch?v=tX_rClLNUU8
Best of luck for the ones that have no warranty left!
PS: I think we can stop looking for soft / alternative solutions.
Click to expand...
Click to collapse
:good::good::good:
Now are 3 disassembly videos; one from "danieldp1990" and 2 in russian
I just replace the battery on my phone and the issue of the phone turning off all the sudden. I was pretty easy to do......the hard part the original battery being glued to the back of the phone. That's some sticky tape!
Any idea if the same issue will happen to the new battery?
Sent from my C6506 using XDA Premium 4 mobile app
My Xperia ZL just started doing this sudden shutoff thing but it seams to be getting worse, it's gotten so bad that when you boot up the phone it shows the SONY logo then immediately shuts off. When I plug it into the wall charger the LED lights up RED and then the SONY logo then reboot over and over(Bootloop). But yet i'm able to get it into fastboot and flashmode fine and can flash ftf through Flashtools with no problems i'm wondering if this could be a simple battery problem or if it's a software error. If anyone could help it would be greatly appreciated.
There are loads of posts about this issue on Sony's official forum. Looks like you either have to send it to Sony or put a new battery in.
Sent from my C6506 using XDA Premium 4 mobile app
I finally replaced the battery in my zl, and it fixed the issues of not powering on. But the new battery appears to be having issues. Sometimes it went charge. It will fluctuate percentages, for ex it would go from 58 to 56 to 60 to 55 etc.. It's been acting crazy. Even on various roms. I restored an old backup of miui I had, and it seems more stable, but still won't charge full. The replacement battery was a Sony oem one so I'm not Sue what's up.
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please i having same power problmes with my xperia, can you pm where did you get the battery from, i cant find a reliable place that sell them
cubanito08 said:
please i having same power problmes with my xperia, can you pm where did you get the battery from, i cant find a reliable place that sell them
Click to expand...
Click to collapse
http://pages.ebay.com/link/?nav=item.view&id=111348441443&alt=web
Sent from my XT1032 using Tapatalk
maybe its the same problem i have but not sure, ny phone wont pass the Sony screen and turn off unless its connected to a charger or usb, rest works fine, now if its not connected it stays on until u use any app then it shutsdown, then i need to connect to charger to start again, u guys think its the battery ? already flashed retail 4.3 then back to 4.2.2 then back to 4.3 just to make sure wasnt software issue, and i see other people had same problem and fixed it with a battery and no my phone has no warranty since i bought it on one of those simple mobile little stores where stuff is open
cubanito08 said:
maybe its the same problem i have but not sure, ny phone wont pass the Sony screen and turn off unless its connected to a charger or usb, rest works fine, now if its not connected it stays on until u use any app then it shutsdown, then i need to connect to charger to start again, u guys think its the battery ? already flashed retail 4.3 then back to 4.2.2 then back to 4.3 just to make sure wasnt software issue, and i see other people had same problem and fixed it with a battery and no my phone has no warranty since i bought it on one of those simple mobile little stores where stuff is open
Click to expand...
Click to collapse
Ya it's your battery
Sent from my C6506 using Tapatalk
thanks i guess ill get a new battery and hope it fix it
cubanito08 said:
thanks i guess ill get a new battery and hope it fix it
Click to expand...
Click to collapse
It WILL fix it.
Sudden power off, Not powering on unless charger attached, missing signal/signal problems, ultimately not even powering on with charger is the whole same issue = Crappy Sony battery ( programmed obsolescence )
Now it's happening again to me. Will NEVER buy a Sony product again in life.
Chonwey said:
It WILL fix it.
Sudden power off, Not powering on unless charger attached, missing signal/signal problems, ultimately not even powering on with charger is the whole same issue = Crappy Sony battery ( programmed obsolescence )
Now it's happening again to me. Will NEVER buy a Sony product again in life.
Click to expand...
Click to collapse
Hmmmm... That's very helpfull... Just got all the things that u listed up. But i still love sony?... And good things is i already search and learn how to change xperia zL battery.. Easy and simple. $26 for ori battery and $10 for back cover. LoL???
Sent from my C6502 using XDA Free mobile app
rayzaweirdooo said:
Hmmmm... That's very helpfull... Just got all the things that u listed up. But i still love sony... And good things is i already search and learn how to change xperia zL battery.. Easy and simple. $26 for ori battery and $10 for back cover. LoL
Sent from my C6502 using XDA Free mobile app
Click to expand...
Click to collapse
So you like being scammed, good for you
Ppl like you are the ones empowers companies to keep doing that scam.
ghost6022010 said:
My Xperia ZL just started doing this sudden shutoff thing but it seams to be getting worse, it's gotten so bad that when you boot up the phone it shows the SONY logo then immediately shuts off. When I plug it into the wall charger the LED lights up RED and then the SONY logo then reboot over and over(Bootloop). But yet i'm able to get it into fastboot and flashmode fine and can flash ftf through Flashtools with no problems i'm wondering if this could be a simple battery problem or if it's a software error. If anyone could help it would be greatly appreciated.
Click to expand...
Click to collapse
sir i'm also having exactly the same problem, now i wanted to know how you corrected this problem,
pls reply me if you see this post as i spend my so many day and night in correcting my phone but no luck.
wating for reply....
---------- Post added at 06:33 PM ---------- Previous post was at 06:29 PM ----------
ghost6022010 said:
My Xperia ZL just started doing this sudden shutoff thing but it seams to be getting worse, it's gotten so bad that when you boot up the phone it shows the SONY logo then immediately shuts off. When I plug it into the wall charger the LED lights up RED and then the SONY logo then reboot over and over(Bootloop). But yet i'm able to get it into fastboot and flashmode fine and can flash ftf through Flashtools with no problems i'm wondering if this could be a simple battery problem or if it's a software error. If anyone could help it would be greatly appreciated.
Click to expand...
Click to collapse
sir , i'm having exactly same problem as of yours, i spend so many days and night on my phone by reading forums and follow steps to correct my phone but till now no luck.
could you pls help me if you got the solution for your problem...
waiting for reply...

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