[Q] Cell Signal/Network Registration Loss - AT&T Samsung Galaxy Note II

My problem in short: Cell signal loss
More info: It started in late November pretty suddenly. One day I was no longer getting the 2-3 bars of 4G reception I had always been getting at work, at my desk. I would either get the ‘No Service’ symbol or 1-2 bars with no E/G/4G/LTE symbol next to the bars, which (I believe) signifies I’m registered to the network and communicating with it. For the first week or two I thought maybe they were working on the tower(s) in the area and I just needed to wait it out. After 2 weeks I started searching the XDA forums for people with similar problems but didn’t see anyone with symptoms exactly like mine. I did go get a new SIM Card form an AT&T store and called CS to activate it but that changed nothing. So I’ll put all my symptoms out and hopefully one of you glorious devs can layout my best course of action House M.D. style.
Device: Samsung Galaxy Note II (SGH-i317)
Network: AT&T
Purchase Date: Nov 18, 2012 (out of warranty)
Baseband ver: I317UCUBMK6
Kernel ver: 3.0.31-2048209, [email protected] #1, Tue Nov 19 16:46:45 KST 2013
Build Number: JSS15J.I317UCUBMK6
SE for Android status: Enforcing, SEPF_SAMSUNG-SGH-I317_4.3_0010
IMEI/IMEISV: Both numbers are whole and match the inside sticker.
OS History: Completely stock until early Dec 2013 when I was on 4.1.2 and rooted using Odin/CWM Recovery about 2 weeks after my problems started b/c I was gonna try some of the things I read on XDA (SELinux to Passive, RIF/Modem, Repartition, ect)but before I had the chance I saw the 4.3 OTA Update was out and thought “This should at least reflash/update my modem and hopefully fix it”. NOPE, I lost root with 4.3. So now I’m on 4.3 Stock OTA and the only reason I haven’t re-rooted is because I know I’ll trip KNOX which even though I’m out of warranty already, whining to AT&T that their 4.3OTA screwed up my phone maybe still an option if any of you guys suggest it as my best option (but they could more easily refute my claim if I trip KNOX). I’ve also tried at least 5 different APN settings which made little or no difference.
Additional Symptoms:
- The problem is more a “degradation” (worsening) of the signal than a complete loss, meaning in areas where my signal was previously ‘weak’ I now get the ‘no service’ symbol OR 1-2 bars without Network Registration which still gives me the “Emergency Calls Only” message. But in areas where I usually had near perfect reception (5 bars 4GLTE) I now get usually 1-2 bars less.
- There are times at work (usually when I’m one of the last ones on the floor) when my signal will fluctuate to a 3-4 bar 4G connection for a few minutes and then back down to ‘No Service’.(Which indicated to me that it isn’t a bad antenna since a good reception IS possible and the problem is likely software related.) Also my cubicle mate a has an AT&T iPhone 5 that consistently gets 3 bars of 4G and his phone is 5ft away from mine.
- If I go to About Device>Status and watch my ‘Signal Strength’ without moving my phone it will fluctuate from -95dBm 7asu to -113dBm 0 asu.
- I’ve made a successful call(although it took forever to connect the call and start ringing, as if it were struggling) while my signal was -105dBm and 5asu with “Mobile Network Type: Unknown” “Service State: In Service” “Mobile Network State: Disconnected” with one bar of service but w/o any type of connection type designator next to the bars(E/G/4G/etc).
- Sometimes when I leave work or someplace that I have had poor/no connection and get closer to a cell tower, my signal bars will go as high as 5 bars but my phone still won’t make a call or show a connection type designator (4G/LTE/Etc.) next to the bars and gives me the “Emergency Calls Only” message until I either restart the phone or wait.
- When I’m at home and connected to my WiFi my phone seems to make no attempt to stay connected to the Cell Network even though I have 4-5 bars of service it shows no type of 4G/LTE connection unless I turn off WiFi.
- I should say that I use an app that takes frequent screenshots which are stored on the phone’s storage until I erase them. (up to 300-500 @ about 1MB each) I’ve read pushing/pulling lots of data to/from your device’s storage can cause partition problems and I imagine creating/deleting large amounts of data as I’m doing could have the same effect.
- Also if I’m sent a voicemail while without service I still won’t immediately get it when I my phone regains a decent connection and have gotten voicemails up to 2 hrs after they were left.
From what I’ve read on the forums so far I have seen the following options but would like a recommendation on what to do and what order to do them in. (I have no worries about tripping KNOX if it means getting the phones cell reception back to normal. I’ve had the phone >1yr anyway.)
- Root (which method?)
- Unlock bootloader
- RIF (Radio/Modem Reflash?)
- Re-partition the device storage
- Set SELinux to Passive
- Enable AWS (T-mobile 3g/4g)
- Install Custom ROM (suggestions?)
- EFS file something or other
Thanks in advance and I’ve included a few screenshots of the About Device>Status screen.

kodiak0385 said:
My problem in short: Cell signal loss
More info: It started in late November pretty suddenly. One day I was no longer getting the 2-3 bars of 4G reception I had always been getting at work, at my desk. I would either get the ‘No Service’ symbol or 1-2 bars with no E/G/4G/LTE symbol next to the bars, which (I believe) signifies I’m registered to the network and communicating with it. For the first week or two I thought maybe they were working on the tower(s) in the area and I just needed to wait it out. After 2 weeks I started searching the XDA forums for people with similar problems but didn’t see anyone with symptoms exactly like mine. I did go get a new SIM Card form an AT&T store and called CS to activate it but that changed nothing. So I’ll put all my symptoms out and hopefully one of you glorious devs can layout my best course of action House M.D. style.
Device: Samsung Galaxy Note II (SGH-i317)
Network: AT&T
Purchase Date: Nov 18, 2012 (out of warranty)
Baseband ver: I317UCUBMK6
Kernel ver: 3.0.31-2048209, [email protected] #1, Tue Nov 19 16:46:45 KST 2013
Build Number: JSS15J.I317UCUBMK6
SE for Android status: Enforcing, SEPF_SAMSUNG-SGH-I317_4.3_0010
IMEI/IMEISV: Both numbers are whole and match the inside sticker.
OS History: Completely stock until early Dec 2013 when I was on 4.1.2 and rooted using Odin/CWM Recovery about 2 weeks after my problems started b/c I was gonna try some of the things I read on XDA (SELinux to Passive, RIF/Modem, Repartition, ect)but before I had the chance I saw the 4.3 OTA Update was out and thought “This should at least reflash/update my modem and hopefully fix it”. NOPE, I lost root with 4.3. So now I’m on 4.3 Stock OTA and the only reason I haven’t re-rooted is because I know I’ll trip KNOX which even though I’m out of warranty already, whining to AT&T that their 4.3OTA screwed up my phone maybe still an option if any of you guys suggest it as my best option (but they could more easily refute my claim if I trip KNOX). I’ve also tried at least 5 different APN settings which made little or no difference.
Additional Symptoms:
- The problem is more a “degradation” (worsening) of the signal than a complete loss, meaning in areas where my signal was previously ‘weak’ I now get the ‘no service’ symbol OR 1-2 bars without Network Registration which still gives me the “Emergency Calls Only” message. But in areas where I usually had near perfect reception (5 bars 4GLTE) I now get usually 1-2 bars less.
- There are times at work (usually when I’m one of the last ones on the floor) when my signal will fluctuate to a 3-4 bar 4G connection for a few minutes and then back down to ‘No Service’.(Which indicated to me that it isn’t a bad antenna since a good reception IS possible and the problem is likely software related.) Also my cubicle mate a has an AT&T iPhone 5 that consistently gets 3 bars of 4G and his phone is 5ft away from mine.
- If I go to About Device>Status and watch my ‘Signal Strength’ without moving my phone it will fluctuate from -95dBm 7asu to -113dBm 0 asu.
- I’ve made a successful call(although it took forever to connect the call and start ringing, as if it were struggling) while my signal was -105dBm and 5asu with “Mobile Network Type: Unknown” “Service State: In Service” “Mobile Network State: Disconnected” with one bar of service but w/o any type of connection type designator next to the bars(E/G/4G/etc).
- Sometimes when I leave work or someplace that I have had poor/no connection and get closer to a cell tower, my signal bars will go as high as 5 bars but my phone still won’t make a call or show a connection type designator (4G/LTE/Etc.) next to the bars and gives me the “Emergency Calls Only” message until I either restart the phone or wait.
- When I’m at home and connected to my WiFi my phone seems to make no attempt to stay connected to the Cell Network even though I have 4-5 bars of service it shows no type of 4G/LTE connection unless I turn off WiFi.
- I should say that I use an app that takes frequent screenshots which are stored on the phone’s storage until I erase them. (up to 300-500 @ about 1MB each) I’ve read pushing/pulling lots of data to/from your device’s storage can cause partition problems and I imagine creating/deleting large amounts of data as I’m doing could have the same effect.
- Also if I’m sent a voicemail while without service I still won’t immediately get it when I my phone regains a decent connection and have gotten voicemails up to 2 hrs after they were left.
From what I’ve read on the forums so far I have seen the following options but would like a recommendation on what to do and what order to do them in. (I have no worries about tripping KNOX if it means getting the phones cell reception back to normal. I’ve had the phone >1yr anyway.)
- Root (which method?)
- Unlock bootloader
- RIF (Radio/Modem Reflash?)
- Re-partition the device storage
- Set SELinux to Passive
- Enable AWS (T-mobile 3g/4g)
- Install Custom ROM (suggestions?)
- EFS file something or other
Thanks in advance and I’ve included a few screenshots of the About Device>Status screen.
Click to expand...
Click to collapse
Very impressive. A model for future help. :good:
- Root (which method?)
*[HOWTO] [SGH-I317/M] CF-Auto-Root v1.0....developed by Chainfire*
http://forum.xda-developers.com/showthread.php?t=1980644
**** No need to try yet.
- Unlock bootloader
Not an option, it is not available
- RIF (Radio/Modem Reflash?)
#1 to try
http://d-h.st/WTp
CWM AT&T i317 UCUBMK6 Stock *Modem* Note 2
Need custom recovery to flash.
INSTALLING TWRP 2.6.3.1
- Run Odin3 v3.07.exe
Download Link http://www.mediafire.com/download/772dlmuaxfgm0x2/Odin307.zip
- Put your Note 2 in Download Mode
Entering download mode is very simple. First you will need to turn off your device. Once it’s off, you need to press this button combination: volume down, power button and home button. Keep them pressed until the download mode shows up. Once you’re there, you will be required to press volume up to enter the download mode or volume down to cancel and reboot the device.
Plug into a RELIABLE usb port and a RELIABLE usb cable (preferably the white Samsung cable) and wait for it to show up in Odin (COM5 or something like that)
- Click the PDA slot in Odin and locate the openrecovery-twrp-2.6.3.1-t0lteatt.img.tar that you downloaded.
The filename that goes into the PDA Slot is openrecovery-twrp-2.6.3.1-t0lteatt.img.tar
MAKE SURE IN THE OPTION AREA ONLY AUTO REBOOT AND F.RESET TIME ARE CHECKED!!!
- Click START and wait. It will complete and reboot.
- Re-partition the device storage
Extreme at this point
- Set SELinux to Passive
This will keep Knox quiet after rooting.
No need at this time
- Enable AWS (T-mobile 3g/4g)
You're on ATT correct ????
- Install Custom ROM (suggestions?)
Many choices. Depends what you are looking for
- EFS file something or other
Another extreme option. Hold off
Give modem flash a shot.
Here's another thing to check
http://forum.xda-developers.com/showthread.php?t=2172110

dicksteele said:
Very impressive. A model for future help. :good:
- Root (which method?)
*[HOWTO] [SGH-I317/M] CF-Auto-Root v1.0....developed by Chainfire*
http://forum.xda-developers.com/showthread.php?t=1980644
**** No need to try yet.
- Unlock bootloader
Not an option, it is not available
- RIF (Radio/Modem Reflash?)
#1 to try
http://d-h.st/WTp
CWM AT&T i317 UCUBMK6 Stock *Modem* Note 2
Need custom recovery to flash.
INSTALLING TWRP 2.6.3.1
- Run Odin3 v3.07.exe
Download Link http://www.mediafire.com/download/772dlmuaxfgm0x2/Odin307.zip
- Put your Note 2 in Download Mode
Entering download mode is very simple. First you will need to turn off your device. Once it’s off, you need to press this button combination: volume down, power button and home button. Keep them pressed until the download mode shows up. Once you’re there, you will be required to press volume up to enter the download mode or volume down to cancel and reboot the device.
Plug into a RELIABLE usb port and a RELIABLE usb cable (preferably the white Samsung cable) and wait for it to show up in Odin (COM5 or something like that)
- Click the PDA slot in Odin and locate the openrecovery-twrp-2.6.3.1-t0lteatt.img.tar that you downloaded.
The filename that goes into the PDA Slot is openrecovery-twrp-2.6.3.1-t0lteatt.img.tar
MAKE SURE IN THE OPTION AREA ONLY AUTO REBOOT AND F.RESET TIME ARE CHECKED!!!
- Click START and wait. It will complete and reboot.
- Re-partition the device storage
Extreme at this point
- Set SELinux to Passive
This will keep Knox quiet after rooting.
No need at this time
- Enable AWS (T-mobile 3g/4g)
You're on ATT correct ????
- Install Custom ROM (suggestions?)
Many choices. Depends what you are looking for
- EFS file something or other
Another extreme option. Hold off
Give modem flash a shot.
Here's another thing to check
http://forum.xda-developers.com/showthread.php?t=2172110
Click to expand...
Click to collapse
__________________________________________________________________________________________________
Thank you for your quick response and sorry I've taken so long to come back.
So I installed TWRP per the instructions and installed the app as well. When i tried to use TWRP to flash/install the .zip package for the modem using TWRP it either doesnt work or is interupted by the phone booting into CWM Recovery. I also atempted to flash using CWM Recovery and the "install from external" option but it the process ends in an error as follows:
Finding update package...
Opening update package...
Verifying update package...
E:signature verification failed
Installation aborted
So as my phone sits now, I have both Busybox and SuperUser apps installed. Both TWRP AND CWM Recovery installed (should i get rid of something? so they aren't 'stepping on each other',and how would i do that. And im pretty sure i tripped KNOX somewhere along the way b/c it's reading as 1(I was out of warranty anyway).
I'm willing to do anything and everything to this phone if it gets my modem/radio working 100% again.
Also, what is the best method/app/storage location to create a fail safe/backup in case i brick my phone somewhere along the way due to my inexperience?
Thanks in advance.

kodiak0385 said:
__________________________________________________________________________________________________
Thank you for your quick response and sorry I've taken so long to come back.
So I installed TWRP per the instructions and installed the app as well. When i tried to use TWRP to flash/install the .zip package for the modem using TWRP it either doesnt work or is interupted by the phone booting into CWM Recovery. I also atempted to flash using CWM Recovery and the "install from external" option but it the process ends in an error as follows:
Finding update package...
Opening update package...
Verifying update package...
E:signature verification failed
Installation aborted
So as my phone sits now, I have both Busybox and SuperUser apps installed. Both TWRP AND CWM Recovery installed (should i get rid of something? so they aren't 'stepping on each other',and how would i do that. And im pretty sure i tripped KNOX somewhere along the way b/c it's reading as 1(I was out of warranty anyway).
I'm willing to do anything and everything to this phone if it gets my modem/radio working 100% again.
Also, what is the best method/app/storage location to create a fail safe/backup in case i brick my phone somewhere along the way due to my inexperience?
Thanks in advance.
Click to expand...
Click to collapse
You can only have one installed at a time, either TWRP or CWM. They both install a recovery.img. If you install TWRP, and then install CWM. TWRP gets over written.
Both are good custom recovery. It comes down to personal preference when using it. Both are touch capable.
Both have backup capabilites.
I think TWRP is a good starter. Here's a good guide to review.
http://www.addictivetips.com/android/what-is-twrp-how-to-install-use-it-on-android-devices-guide/
It's an older version but good info. It also shows how to do a backup. It's good to backup to the external SDCARD. That way you can copy the TWRP directory to your PC and save backups "offline".
I have TWRP version 2.6.3.1 installed on my phone. I'm going to try and flash the modem. You may have just gotten a corrupt download.
EDIT: I just flashed that modem zip file through TWRP and it was successful.

So the modem flashed successfully (using TWRP) but the signal didn't improve. If the phone would just stay registered to the cell tower it's getting a signal from that would be a step in the right direction but not only does the signal strength fluctuate, network registration is an issue as well so unless the stars align my phone is useless. So what should i try next? different modem? If I do everything i can to eliminate a sotware problem i have no problem trying to replace the modem/radio/antenna but i've read those parts are hard to find since its a rare hardware problem. TIA

kodiak0385 said:
So the modem flashed successfully (using TWRP) but the signal didn't improve. If the phone would just stay registered to the cell tower it's getting a signal from that would be a step in the right direction but not only does the signal strength fluctuate, network registration is an issue as well so unless the stars align my phone is useless. So what should i try next? different modem? If I do everything i can to eliminate a sotware problem i have no problem trying to replace the modem/radio/antenna but i've read those parts are hard to find since its a rare hardware problem. TIA
Click to expand...
Click to collapse
This is easier than what you've done so far.
Go here. ...
http://forum.xda-developers.com/showthread.php?t=2172110
[How To][Guide] Att Apn List
You're going to add another cell network connection. How to do that is on the top on first post.
The first one is what you should be on. The default.
Try adding in the second one. The LTE. Let's see what that does.
Sent from my SAMSUNG-SGH-I317 using XDA Premium 4 mobile app

Thanks. I tried all 6 different APN's and no change. I did this before i flashed the modem as well and it didn't make a difference then either. Whats next?
I'm experiencing signal degredation at home now. When the phone was new I always had 5 bars LTE (i must live near a tower) and then when the troubles started in Nov. it went down to 4 bars and now in this past week it been 2-4 bars of just 4G.

kodiak0385 said:
Thanks. I tried all 6 different APN's and no change. I did this before i flashed the modem as well and it didn't make a difference then either. Whats next?
I'm experiencing signal degredation at home now. When the phone was new I always had 5 bars LTE (i must live near a tower) and then when the troubles started in Nov. it went down to 4 bars and now in this past week it been 2-4 bars of just 4G.
Click to expand...
Click to collapse
Running out of options in my head. Try this app and see what network connection is doing. Just ran across is cleaning up my crap.
https://play.google.com/store/apps/details?id=com.cls.networkwidget
I just tried it and but info is over my head. Pretty much.
It's a widget. Pop on home screen. Then press widget. Window pops up and a tab says my network info.
So are you experiencing any issues besides noticing the bars aren't as strong?
Sent from my SAMSUNG-SGH-I317 using XDA Premium 4 mobile app

Here are a couple other apps you can try that may help track down signal quality and external factors (like tower changes in your area):
Network Signal Info - https://play.google.com/store/apps/details?id=de.android.telnet
^^Has a pro version as well with a supposedly better database of cell towers
Open Signal - https://play.google.com/store/apps/details?id=com.staircase3.opensignal
^^Has a map of cell towers as well as a crowdsourced map of coverage quality by carrier

I am experiencing the exact same symptoms mentioned by kodiak0385 but on the Rogers network using the Canadian I317M version. Unless I am well within 1000 feet from a tower my phone wont grab LTE speeds. More than a 3000 feet and I lose all signal whatsoever.
My phone was network unlocked using the service menu 6 months ago with no issues until now. Was using carbon 4.3 Rom for 2 months when the problem began.
Tried flashing all three rogers modems.
Changed APNs.
Reverted to stock Rogers 4.1, 4.2 and now on 4.3 with same problem.
Changed SIM card.
Tried opening up phone to clean antennae contacts with compressed air.
Nothing has worked.
I don't know what else to try before sending it in to a repair shop. Any suggestions?
Thanks in advance!!

I have the same issue as well with cell reception. Everything works great. Data, WiFi, and SMS/MMS. Calls are crap. I have had 4-5 bars and It will dial and stay in the dialing screen for 1 minute and then the signal will dissappear and the phone will just hang up. After it hangs up service is returned. Idk what the heck is going on. It has to be the cell network issue. I tried my sim in a different phone and it works perfectly. Im on Straight Talk. Never had a problem untill the 4.3 update with knox.
Sent from my SAMSUNG-SGH-I317 using xda app-developers app

Related

Unflash/Service cutting in and out Razr M

I have a RAZR M that refuses to keep service on PagePlus after activating with their new sim card. I'm not sure it ever fully activated. I have no bars, no service, just a red circle. At times (usually within first 5 minutes of boot) it might show a couple bars or 4g, but I cannot make any calls. I get hopeful when I see the 4g symbol and might even receive a text but it suddenly drops to no service, red circle, as if the radio shut off.
A few months back I purchased a new Razr M XT907 on ebay. Wanted to flash it for Page Plus. I followed a guide several times, then tried following a similar guide but the settings would never "stick" long enough to be truly flashed. I got as far as activating with page plus (*228) and getting text and voice but this would last 2 minutes at a time max, and this is after my most successful of dozens of flash attempts. I then payed someone to remote flash it through my computer but it didn't fix the problem either. The hack involved flashing to stock 4.1.2, flashing to the previous radio that was 4.1.1, rooting, editing subscription value in SQLite, editing 4g value in BuildProp, and setting the phone to NV Only through DFS.
When I heard PagePlus was adopting 4G I flashed to stock 4.1.2 and waited until I could get a sim card. Went to a local dealer, got the sim card, they tried to activate it for me and my phone went through the same process it would in the past and tried to automatically dial *228. I assume when I flashed back to stock it didn't fully reset everything I had changed and was still in non-4G mode and trying to activate OTA. I've heard dialing *228 with a sim card in can damage it but I'm surprised the industry would allow that without safeguards or warnings. This is when I saw for the first time some actual GUI glitches on the phone which is lightly used and no hardware issues known. I have since reversed all the steps I remember taking to flash and manually unflash each individual setting, I have reflashed to stock multiple times. I have tried updating the PRL, I have tried flashing the 4.1.1 radio, 4.1.2 radio, and the newest radio (SM_BP_101032.021.32.80P) with no luck and minor differences. Now the only GUI glitches I get is when I turn the phone on and it tries to activate (through 4g/sim method) and says "this could take a few minutes" with an option to click "ok." This box flashes constantly and sometime makes the ok box impossible to click. One of the settings I messed with before was under ##PROGRAM under test, the service mode (CDMA/EVDO/LTE/WCDMA), (CDMA/EVDO), (CDMA/EVDO/LTE). But recently when viewing or changing this value I'll look back and it won't change, or it will arbitrarily change to just (CDMA/EVDO) and I'll set it to (CDMA/EVDO/LTE) then I come back it's set to (CDMA/EVDO/LTE/WCDMA) (default I believe). At times I cannot access the ##PROGRAM settings at all and I believe this has to do with a GSM mode or SPC issue.
Currently I'll get blue or gray 4g indicator for 30 seconds then it quickly switches to no bars with red circle. A couple times it has shown just a couple bars with no data indicator. Twice it has worked long enough to retrieve a couple texts. This seems similar to my earlier issue with trying to flash without 4g/sim. Even when the phone shows service I cannot get any phonecalls to dial out. At least once it failed and said "radio off." Indeed it's acting like the radio isn't on at all, randomly cuts in and out, and the majority of the time is no service no bars with the red circle.
I'm not sure if I corrupted a setting, never completely unflashed, or have an actual hardware issue. Interestingly my IMEI listed on the OS as well as dialing *#06# are the same, but the last digit is different (0) when reading the IMEI value in DFS. If anyone knows how to truly reset all the settings to default including those in SQLite, BuildProp, ##PROGRAM, and DFS then that would be incredible. Otherwise I may have a more difficult issue and don't know if my device is even sellable.

Note 4 Verizon no 4g and now lost 3g - in a strong 4g / 3g area

SOLVED! - see post #7
This SM-N910V is rooted and had 3g but apparently I lost that when mucking around with things trying to get 4g. I've got other phones like a Galaxy S5 and Galaxy Note 5 both Verizon models that get 4g or 3g fine in this same location.
First odd thing I noticed on the Note 4 was a setting that popped up seemingly by itself while in 'More Networks' and 'Mobile Networks' that showed VZWInternet with a circle by that which was not yet checked so I tapped that and it turned green in the circle. I have never been able to see that option again. I don't think this caused the problem though. I've looked at apns-conf.xml in the /system/etc folder and can't see a problem there. I also tried replacing that with another one that is supposed to fix LTE mode. No luck so I put back the original. I wiped cache and reflashed a backup with TWRP which had been working on 3G but that didn't help - no 3g even. I did not wipe Dalvik/ART cache. I had been messing around in the 'Service Mode' menu with a bunch of different settings in an attempt to get 4g working but I'm fairly certain I got everything set back the way it was before I started. I noticed that one setting I had left different in the Service menu did not change back after flashing a restore with TWRP (full restore - all boxes checked). The one setting I left changed was the under the 'AS' protocol menu where I changed the Release version control to "LTE 3GPP REL 9" from LTE 3GPP REL 10". I know enough to be dangerous
Open to any suggestions - am wondering at the moment if I should have wiped the Dalvik/ART cache before the whole TWRP restore? At this point I'd be happy just to get 3g working again.
I also tried Dr. Ketan's LTE Enable. That didn't fix anything. Although I see MNC and MCC numbers in the apns-conf.xml file when I look at the SIM with a SIM info App I just see blanks in those spots on the SIM. Not sure if that's relevant - just giving as much info as I can here.
Did another restore with TWRP after wiping Dalvik/ART cache but that didn't fix it either. Strong cell signal but no 3G or 4G.
More info - I put the SIM card in another phone and it sees 3G at least.
It seems the "lost 3g or 4g" problem is very common and it seems I've looked through dozens of message threads here but I'm not finding any solutions. I'm looking at flashing the 'ltefix.zip' from this thread but it seemed to be for a custom ROM and I've just got the stock - more or less - 5.1.1.
Hmmm.... Been at this all day reading here, searching, trying everything but still no Mobile Data. Is this as elusive as rooting a Verizon Note 5? LOL - it was working at least on 3G. I'll take hints or even wild guesses at this point.
Okay - it finally flashed on me to do a restore of my EFS. Oddly I had done a full restore with TWRP which include EFS but that didn't fix the problem. That TWRP backup was done the same day I did an EFS backup using Dr. Ketan's IMEI tool for the Note 4. When I used the IMEI tool to restore the EFS backup I then had the 3G come back on. This is a 4G SIM so I still don't know why I'm not getting 4G but at least I got 3G back. I did have a hiccup using this IMEI tool which initially caused the phone to repeatedly shutdown after a minute or so and could not be restarted without pulling the battery. I believe it had to do with the 'Restore' button needing to be held down a certain amount of time instead of just a tap. I probably held, released too soon then held longer which I suspect caused a partial or damaged EFS restore. Be careful in how you use this tool or you may end up in that situation. I had to work very fast after a bootup to get it properly restored. After that it was stable again and had 3G.
Now if only I could figure out what it takes to get 4G.
..
I wasn't getting 4G for the longest time, checked the PRL in settings on my GFs phone and noticed my PRL ver was like 50 thousand something while hers was 15518. Got a new Sim card and all my issues went away, PSA do not use *228 programming...EVER.
..
..
acslam said:
Update/more info - I've continued to try and figure this out to no avail, although I got fed up with stock unrooted 5.1 and am now running modestrom v9 with a CQI2 base. And all of that install went fine, except for 4g of course.
I think this is worth mentioning as it might have something to do with the situation:
Way back in the beginning, I had gone through the entire unlock/root process, and everything actually worked fine the first time. This was right about the time the unlock became available, I bought the phone based specifically on that being possible, and got a brand new one at that time. Well, it was awesome for about 2 weeks, fully functional 4g and everything.
I had a very particular goal - I wanted this phone totally unlocked, but I was also very interested in the advanced/wifi calling that was supposedly coming out at that time - I was planning to move to a place with no vzw service and would be reliant on wifi for calls at home. Verizon wasn't clear about the fact that the wifi calling feature wasn't coming until MM, and this was before MM was released, so I was running a completely functional, 5.1.1 rom. I believe it was jasmine. So, under the impression that "advanced calling" would have given me wifi calling, I tried to enable it.
I cant recall if it was immediately, or a few hours after, but this is when the phone lost 4g for the first time. I immediately tried to deactivate the advanced calling feature on my line, but it didn't help. And nothing I could do would bring back 4g. I tried everything possible, and ultimately gave up and threw the phone in a drawer and went back to my note 3.
Fast forward several months, and my note 3 began to have issues with call audio, forcing me to use the 3g-only note 4 in order to actually handle day to day business. Again, I went through the processes of trying to fix 4g, with no success. Now by this time, MM had been released, I believe PD1 was the current firmware. I figured at this point it was time to just odin back to 5.1.1 and start everything over.
So I odin flashed the phone, and it booted into 5.1.1......with no 4g. Again I went through all the things I found here, no improvement. Finally, one day when the phone was bugging me about an OTA, I figured "what can it hurt at this point, its nearly useless without 4g anyhow."
And low and behold, the OTA update from verizon booted up and immediately jumped to 4g.
Now I felt I had a chance, a method that I'd finally proven could fix the problem. I left the phone in that state for a couple weeks, just to prove that it was holding. No problems during this time.
But I got sick of no root, and so I figured it was time to try and go through the steps again. And again, I lost the 4g connection. No big deal, just odin back to 5.1.1 and let it OTA like last time......
Except this time it didn't work. So I odin flashed back to 5.1 again, and let it try to OTA, again. I let the phone continually try to OTA all the way up to current, and flashed back to 5.1 at least 3 times to repeat the process in hopes it might fix something. No change at all. At this point I actually began to try and see if possibly Kies could help me here - maybe there was something related to the phones EFS? Which I don't understand very well btw - it was only through reading this thread that I began to research EFS and its significance. I also attempted to use some of the checkboxes in odin - the ones to erase all NAND and to clear EFS and rebuild it. Neither option made any difference. So I figured next logical step was to start playing around in service mode, which would require unlocking/rooting again......
And thats how I landed here. About an hour ago I got sick of the stock 5.1.1 and went through the whole root/unlock process and I'm currently running modestrom on CQI2 or whatever was just most recently posted. Every other part of the phone seems normal, but still no 4g. I can actually see the radio making an attempt to connect in the service mode - but I don't understand service mode menus well enough to interpret where the actual problem is. Upon boot the phone tries about 3 or 4 times to get an lte signal, during this time there is simply bars of signal, NO data indicator of any kind. Eventually, it gets frustrated and gives up, connecting to 3g and staying there. I realize now that when 3g drops, which is roughly every 10 minutes or so, its actually the phone attempting to establish LTE again. But still, I cannot make any sense of this.
Apologies for the giant post - I'm trying to put anything that could possibly be relevant info into one place here.
So........ anyone got any suggestions?
Click to expand...
Click to collapse
PM sent. Just to share a little of that here I think the first thing I would do is tell VZ you suspect your SIM card is bad and have them put in another one. Tell them it fell out when changing a battery, the dog ate it and by the time it came out you suspect it wasn't quite right anymore - LOL. I do think SIM's flake out sometimes and I know a bad one can prevent 4G from working. If you ever had an EFS backup from anything try restoring ONLY the EFS (if you use TWRP). No guarantees that will fix it but my best guesses at this point. Good luck.
..
I supect Verizon's doing this ...
acslam said:
I got a used stock note 4 to try and compare and see what I could be missing here....
Tried new sim card at least twice, unfortunately no dice, and the same card pops right into the spare note 4 and it wakes up on 4g just fine.......
EFS is something I probably should have been quick enough to dig in deeper on before this, as I don't have any backup of it....... however, I'm not seeing any other symptoms, I can see my imei fine, and every other function works. Is it possible that corrupted EFS can cause the loss of just one type of connection like that?
For giggles I tried a friends att sim, and no lte on that either.
Playing with the app LTE discovery, I can tell that the phone sees 4 different LTE towers just fine, showing db numbers exactly in line with the stock note 4 sitting right next to it, theres just something there under the surface thats stopping them from hooking up...... it stops trying after a couple minutes, rejects them all and connects to 3g.
I'm convinced its some kind of software thing, but I can't tell exactly where the failure is happening.....
I also odin flashed it back to stock bpa1, and still no dice. Is there a means to make an EFS backup without root? I want to see what happens if I try unlocking the other note 4 as well, but this time I want to have the backups......
Click to expand...
Click to collapse
I've been running on Emotion 7.1.1 for months with NO issues (well, some minor stuff, you know....)
Suddenly, two weeks ago I got a notice from Google that I had to sign in on my phone. Verrrryyy odd. At first I suspected some hack attempt, but my Account checked out fine. Having changed my password recently, I had to wait until I got home to login.
After I logged in, all ~appeared~ to be OK. Then I opened my Calendar. B L A N K. All ten years of appointments gone. I freaked out. I have two calendars, one for personal stuff, birthdays and the like, and another with my business appointments, INCLUDING FINANCIAL STATUS of the account. Gone.
Went online on my PC, signed into Gmail and switched to my calendar. Empty. Looked in Trash. Nothing. Vanished. Nada. Niet. There's a long story here about recovery efforts, troubleshooting, Googling, etc, suffice to say that TWO separate, redundant, backups had quietly failed, without the notifications they were supposed to send. I did manage to get from the first week in April back 10 years, but lost the whole summer. Thank YOU-KNOW-WHO that I'm good friends with all my clients.
Fast forward to last week. Suddenly I get 3G only from my Verizon account. Like you, I spent days on the boards, downloading ROMS, wiping, re-wiping, trying everything short of smoke signals to get it back. No joy. I did NOT go back to stock, I must thank you greatly, as that was my next road. Now i see it's a dead end. I will NOT give up my Nougat root just to get 4G.
Perhaps this is a bit conspiracy theory sounding, but I've become convinced that Verizon is playing some game, perhaps to force us to upgrade to a new phone. I learned long ago that corporations have no soul, and will do anything they like to increase profits. They exist for two reasons; to make money for their officers and to make money for their stockholders. Any other semblance of a "Product" or "Service" exist ONLY and SOLELY for that reason. Anyone who is a Yahoo or AOL member knows the level of intrusive ads and attempts to trick people into putting spyware in their machines under the guise of "protection" or "cleanup" programs has jumped to a new level of absurdity since Verizon sucked them up. "Oath" indeed. It's what is coming out of existing customer's mouths! M O N E Y H U N G R Y.
When I chatted at length with a Verizon Tech, she made it clear that she knew the answer was to upgrade to the latest stock (I never admitted to rooting, but she knew, we spoke "between the lines" a lot). She sent me a SIM card, but it., of course, didn't fix the problem, in fact it would not even initialize properly! I had to go back to the original SIM.
Now that we've found a way (after YEARS of trying) around their stupid block on rooting, they change the game. What person who is so into their phone as to root it, will put up with 3G? This is something Verizon is playing at, Sprint too from what I gather.
My only consolation is that I've got so many WiFi's nearly everywhere I go, and when I'm not near one, my Wife's Note 4 (not rooted, on latest update) works fine. I'm glad I decided not to root hers too.
Frankly, this really ticks me off. I have better things to do than spend days copying files, flashing and reloading data. Verizon knows that, and let me tell you, it won't be THEM who sees my money when I finally do upgrade.
Thanks again for saving me from the Stock route, you saved me hours of grief.
Peace out!
PuterPro
I have run into 4g issues with this as well and almost came to conclusion is a modem issue. I want to say but can not confirm that modems that are flashed are relative to bootloader on the device. Just something I've been pondering on as I had a unlocked bootloader device and flashed for wife to use with no root and recently unlocked again.
Sent from my SM-N910V using Tapatalk

Verizon Lumia 735 on T-Mobile - bad signal / no LTE after 10.0.14393.1593 update

So tantalizingly close to full functionality of Verizon Lumia 735 on T-Mobile network, but after a blissful full day of trouble-free operation, back to phone not connecting to LTE, with connection to lower-speed signal cycling on and off.
Timeline:
On July 23rd, had phone working well after upgrade from WP8.1 to 10.0.14393.1480. While travelling in Canada (home service is in US) phone continued to work well. Until I connected to hotel WiFi on 8/8, and - thank you automatic updates, and why can't I find a way to make hotel WiFi be seen as a metered connection?? - received an update to 1593. But that update didn't successfully complete due to me not being connected to WiFi when system restarted later in the day. Phone stopped working reliably at this point.
At home: fresh install of 8.1 via Windows Device Recovery Tool - phone functioned well, picking up LTE wherever present. Ran that for a few days without problems.
Upgrade (via regular channel - upgrade advisor app, phone update settings panel). After all updates successfully completed, phone was again running 10.0.14393.1593. Bad behavior immediately after 1593 update, but one more power off/on restored normal operation. I had a full day of excellent operation with this setup - in fact, stronger / more consistent LTE than I had been getting with 8.1.
...and then... nothing. Phone just stopped picking up LTE, is mostly without signal, and no amount of power cycling or soft resets kicks things back in line.
I've tried:
Added MMS APN as I had done in the past here. Didn't expect that to have an effect, and it didn't. But I had that change in place last time my phone was working, so what the heck.
Showed and then selected "4G only" as highest connection speed in SIM settings. (To make option available, used Interop Tools to add registry key HKLM\Software\Microsoft\Cellular\MVSettings\IMSISpecific\Default\CellUX\HideHighestSpeed4GOnly = dword:0). With this setting in place, network search shows multiple LTE networks available. But selecting mine (T-Mobile LTE) still resulted in SIM settings showing "no network found" for active network.
Tried to get more detailed information via Field Test (enabled ##3282# as per here, for instance. Sadly, this appears to not be a functional option for my phone. Field test launches and gives me the "do not change any values..." warning, but after I click accept, it shows nothing other than the "field test" text at the top of the screen.)
I have only guesses as to why my phone went back to crap functionality after things went swimmingly for a day: background restore of earlier backup? Silent update of one or more Windows components a day after 1593 update was completed? Attempted silent update failed? When bad behavior set in yesterday, it was a few hours after I connected to WiFi - possibly relevant. Running Pasquale Pignataro's Device Diagnostics Hub always shows "Backup Assistant Plus" as one of the processes currently running. I'm guessing this is the non-functional Verizon thing I can't delete nor configure nor run from the control panel; but since it's a Verizon thing, it could possibly be messing with my off-network bliss? Or there is a Microsoft app/agent with the same name and it had a hand in my day-after-fix problems?
Wish my question could be more focused, but that's all I've got. Hoping some of you might have an idea of where I can start digging.
After hard reset, and turning off automatic app updates, phone did pick up LTE perfectly with 10.0.14393.1593 installed, and again worked for about a day before tanking. On the bright side, the loss of functionality isn't permanent, (though it's unpredictable and finicky). Basically: Once LTE is connected properly in one location, I have a very good chance of continuing to get LTE wherever I go. However, at any point, if/when I lose LTE signal, the phone can fail to see it for reconnection - it gets stuck cycling through none/2G/3G/none... for phone signal. I've had some luck getting it back into a good state with a soft reset followed by cycling the power on/off one or more times. Sometimes that puts things right for a full day or more, but sometimes (like just now), I get back into the bad state after a short time of having LTE. Might be tied to making a phone call.
This screams software issue to me, and my gut feeling is that it's Verizon-specific software that's likely to blame. I've so far seen and ignored updates for Verizon's backup assistant, and one other that's simply "name not available". Is there a known way to uninstall the Verizon apps like backup assistant? I haven't been able to find one with my searches. Happy to muck around in the registry, etc. as needed.
Wow, you know my pain. I recently (2 days ago) jumped from Verizon to T-Mobile (job related) and have the exact same problem. Go figure... Anyway, hoping someone may have had some luck looking into this, but I am guessing not. fingers crossed. I also have the Alcatel Idol 4S Windows 10 shipping, but hoped I could keep this one kicking.
Thanks for any help.

Verizon S8+ no mobile network

Ladies and gentlemen of XDA, I have come before you today to admit to my defeat.
I have scoured the internet and tried all kinds of fixes and such and still no luck. So hopefully someone here can help me figure out what I'm missing.
I rooted both my husband's and my G955u. Both of our phones took the root well and were performing spectacularly. Then, randomly one day, something went glitchy with my phone. For some reason or another, I ended up putting the phone in airplane mode. For the life of me I can't remember why. The airplane mode icon would not turn back off. I turned the phone off and back on. Each time, I see the signal connection icon at the top, but there are no bars filling it. I cannot call, text, or use data unless I am connected to wifi.
I unrooted and flashed back to stock. No fix. I applied other root methods. Still no fix. Factory reset, cleared cache, took sim card out. Still nothing. Sim card works fine in other devices and no sim card will work in my phone. I have flashed each and every stock (2bqk5, 2bql1, 2brb1) with no luck. Took it all the way back down to 2bqk5 and allowed ota updates all the way to 2brb1. Still nothing.
Had an error for a while that when I entered recovery mode, it would either show no command or error followed by a screen saying that it had failed to unmount my EFS. That screen isn't showing up anymore, so I somehow fixed that. My IMEI and SN are both showing and are both correct. Phone network shows unknown. Mobile network shows state as connected. Mobile network type shows as IWLAN. Not Roaming, IMS registration status is on.
I have tried to flash the combined tar file of the modem and the Nonhlos.bin I extracted from my stock bql1 files. Flashed through Odin, still no fix.
I am at a total and complete loss. I don't know what else to try. Husband's root is still intact and working great. Can anyone help a noob figure out what I haven't done yet? I'm sure I'm missing something stupidly obvious. Any and all help is greatly appreciated and stories of your epicness will be told by my children's children of the time I was saved from the purgatory that is no cell service by the heroes of XDA.
Yliria said:
Ladies and gentlemen of XDA, I have come before you today to admit to my defeat.
I have scoured the internet and tried all kinds of fixes and such and still no luck. So hopefully someone here can help me figure out what I'm missing.
I rooted both my husband's and my G955u. Both of our phones took the root well and were performing spectacularly. Then, randomly one day, something went glitchy with my phone. For some reason or another, I ended up putting the phone in airplane mode. For the life of me I can't remember why. The airplane mode icon would not turn back off. I turned the phone off and back on. Each time, I see the signal connection icon at the top, but there are no bars filling it. I cannot call, text, or use data unless I am connected to wifi.
I unrooted and flashed back to stock. No fix. I applied other root methods. Still no fix. Factory reset, cleared cache, took sim card out. Still nothing. Sim card works fine in other devices and no sim card will work in my phone. I have flashed each and every stock (2bqk5, 2bql1, 2brb1) with no luck. Took it all the way back down to 2bqk5 and allowed ota updates all the way to 2brb1. Still nothing.
Had an error for a while that when I entered recovery mode, it would either show no command or error followed by a screen saying that it had failed to unmount my EFS. That screen isn't showing up anymore, so I somehow fixed that. My IMEI and SN are both showing and are both correct. Phone network shows unknown. Mobile network shows state as connected. Mobile network type shows as IWLAN. Not Roaming, IMS registration status is on.
I have tried to flash the combined tar file of the modem and the Nonhlos.bin I extracted from my stock bql1 files. Flashed through Odin, still no fix.
I am at a total and complete loss. I don't know what else to try. Husband's root is still intact and working great. Can anyone help a noob figure out what I haven't done yet? I'm sure I'm missing something stupidly obvious. Any and all help is greatly appreciated and stories of your epicness will be told by my children's children of the time I was saved from the purgatory that is no cell service by the heroes of XDA.
Click to expand...
Click to collapse
Solved on my own. Downloaded the app shortcut master and launched secret menu #27663368378. Chose options 2,1,2,3,4 and restarted phone and I had network access again. Hooray!
Yliria said:
Solved on my own. Downloaded the app shortcut master and launched secret menu #27663368378. Chose options 2,1,2,3,4 and restarted phone and I had network access again. Hooray!
Click to expand...
Click to collapse
Was just about to post about this, I too have been experiencing those issues, difference is my phone has not been rooted. Has the issue completely resolved?
Yes. That completely fixed my issues. You may not have to root to fix the issue if you can find the right secret code to access the service mode menu. But once the nv was restored, all was golden.
This is the screen you need to get to.
wow you went through all those downloads and flashes !
This was my first time ever rooting. I had no idea what I was doing or what exactly I needed to fix it I just knew I was pissed to high heaven and refusing to pay 200 for the replacement phone they said I needed.
Originally, geek squad tried to say that I had a chip failure due to the mipi device fail that showed up on menu *#0011#. But I didn't buy it. Turns out it wasn't a hardware issue. Just the NV data being a butt. Saved me 200 bucks. I'll take 50 million menus, flashes, and downloads over that anyway. That's what unlimited data and pdanet hotspot tether is for.
What did the menu have in it? I'm having a similar problem with not connecting to the network (unroot), but on my Galaxy S7. I've tried a million things, only to find out the "MIPI DEVICE FAILED".
Yliria said:
This was my first time ever rooting. I had no idea what I was doing or what exactly I needed to fix it I just knew I was pissed to high heaven and refusing to pay 200 for the replacement phone they said I needed.
Originally, geek squad tried to say that I had a chip failure due to the mipi device fail that showed up on menu *#0011#. But I didn't buy it. Turns out it wasn't a hardware issue. Just the NV data being a butt. Saved me 200 bucks. I'll take 50 million menus, flashes, and downloads over that anyway. That's what unlimited data and pdanet hotspot tether is for.
Click to expand...
Click to collapse
I have the exact same issue on my S8+, MIPI device fail and can't get any network signal. On xfinity mobile here. I can't get that menu you're talking about, I downloaded Shortcut master and launch the menu you mentioned in your first post but it won't launch. Do I have to be rooted? Please help!
Mipi device failed. change the charging port and maybe it solves it. it has happened to me with a s7 and a note 8 and I have solved it by changing the loading port
menu *#27663368378# Chose options 2,1,2,3,4 and restarted phone
mario0383 said:
menu *#27663368378# Chose options 2,1,2,3,4 and restarted phone
Click to expand...
Click to collapse
I have the same issu on my G955U at&t variant. how did you solved the problem?
I'm having this issue in this model and the menu "*#27663368378# Chose options 2,1,2,3,4 and restarted phone" didn't solve, it will be necessary to change or reconnect the charging port or other part?

Help! Verizon Note 4 random network drop...

I apologize in advance for the long read.
I recently activated Verizon service on a Note 4 that has been sitting unused since the Note 8 came out. The Note 4 is in perfect physical condition, with no scratches on the screen or body, and has been in a protective case since new. I did replace the battery in it prior to activation, as I expect for the life to have been deteriorated.
I did a factory reset and inserted my Verizon SIM card, and it worked perfectly. I installed my everyday apps and a few games on the phone, and I used it without any issue for about a week. During that time, it did install a couple of OTA updates, but I expected that since it had been "off service" for a few years.
After that first week, I put the SIM card back in my NOTE 8 for a couple of days, after which I went back to the Note 4. Initially, 4G data and cell service worked, but within the same day I started having service drops. If I was on the phone and a call dropped, it would show an error message saying "No SIM / SIM Error".
Her is what I have attempted so far:
First, I replaced the SIM with a new one. There was difference in the frequency of the random service drop.
When that did nothing, I assumed that one of the OTA updates from the prior week had done something to modem / radio. The phone was on 6.0.1 at that time. I unlocked the bootloader and installed TWRP, and first tried downgrading to stock 5.1.1, then to a "modified 5.1.1, then to CM 13, and now Lineage 15 (frequently factory reset / cache wipe. There has not been an improvement (or reduction) to the random service drop.
Yesterday, I happened to be on My Verizon online, and I had a message showing that Verizon no long had the information on my phone (IMEI), and requesting that I open a Chat Window to update my info. At this point, the Note 4 is still running the Lineage 15.1. The Verizon team member asked me for the IMEI, and when I looked under the settings, it said "None" under IMEI. In a quick search, I found a forum on Lineage 15.1 that said turning of the screen lock and rebooting the phone will reload the SIM and IMEI info. That worked, and I was able to view the IMEI and verify connection. I explained my issue with the Verizon support, and she said everything appeared to be good on her end. Over the course of 15 minutes, we tested my connection and it worked. About 30 minutes after that, it dropped service again.
Finally, here is where it is at now:
I start with no service. If I do nothing but restart the phone, it will show LTE service for 2 or 3 seconds, then nothing. If I remove and reinstall the SIM, I will get the same 2 or 3 seconds, then nothing. If I turn Airplane Mode on and off, that does not reconnect the service. If I change the lock screen security to "None" and restart the phone, there is no service, but if I set Screen Lock to "Swipe" and restart the phone, I will have LTE service for at least 30 - 45 minutes before it drops, sometimes a few hours. When it does drop, it does not come back on it's own. The only way I have found to get it back it to "Screen Lock - None, reboot, Screen Lock - swipe, reboot".
Will replacing the modem fix the problem? Is there a specific modem that I need to match up to the ROM? Thanks!
bife2003 said:
I apologize in advance for the long read.
I recently activated Verizon service on a Note 4 that has been sitting unused since the Note 8 came out. The Note 4 is in perfect physical condition, with no scratches on the screen or body, and has been in a protective case since new. I did replace the battery in it prior to activation, as I expect for the life to have been deteriorated.
I did a factory reset and inserted my Verizon SIM card, and it worked perfectly. I installed my everyday apps and a few games on the phone, and I used it without any issue for about a week. During that time, it did install a couple of OTA updates, but I expected that since it had been "off service" for a few years.
After that first week, I put the SIM card back in my NOTE 8 for a couple of days, after which I went back to the Note 4. Initially, 4G data and cell service worked, but within the same day I started having service drops. If I was on the phone and a call dropped, it would show an error message saying "No SIM / SIM Error".
Her is what I have attempted so far:
First, I replaced the SIM with a new one. There was difference in the frequency of the random service drop.
When that did nothing, I assumed that one of the OTA updates from the prior week had done something to modem / radio. The phone was on 6.0.1 at that time. I unlocked the bootloader and installed TWRP, and first tried downgrading to stock 5.1.1, then to a "modified 5.1.1, then to CM 13, and now Lineage 15 (frequently factory reset / cache wipe. There has not been an improvement (or reduction) to the random service drop.
Yesterday, I happened to be on My Verizon online, and I had a message showing that Verizon no long had the information on my phone (IMEI), and requesting that I open a Chat Window to update my info. At this point, the Note 4 is still running the Lineage 15.1. The Verizon team member asked me for the IMEI, and when I looked under the settings, it said "None" under IMEI. In a quick search, I found a forum on Lineage 15.1 that said turning of the screen lock and rebooting the phone will reload the SIM and IMEI info. That worked, and I was able to view the IMEI and verify connection. I explained my issue with the Verizon support, and she said everything appeared to be good on her end. Over the course of 15 minutes, we tested my connection and it worked. About 30 minutes after that, it dropped service again.
Finally, here is where it is at now:
I start with no service. If I do nothing but restart the phone, it will show LTE service for 2 or 3 seconds, then nothing. If I remove and reinstall the SIM, I will get the same 2 or 3 seconds, then nothing. If I turn Airplane Mode on and off, that does not reconnect the service. If I change the lock screen security to "None" and restart the phone, there is no service, but if I set Screen Lock to "Swipe" and restart the phone, I will have LTE service for at least 30 - 45 minutes before it drops, sometimes a few hours. When it does drop, it does not come back on it's own. The only way I have found to get it back it to "Screen Lock - None, reboot, Screen Lock - swipe, reboot".
Will replacing the modem fix the problem? Is there a specific modem that I need to match up to the ROM? Thanks!
Click to expand...
Click to collapse
I think you might be dealing with 2 separate issues. I'm kind of guessing about the first issue but the second is a common problem.
I think the original problem is that your sim card is not making a good contact in the sim slot. You could try putting a think piece of cardboard or something that will press the sim card to the sim slot contacts (maybe check to make sure that there isn't any dirt on the contacts but from the sound of it I'm guessing your phone is pretty clean).
The second problem is that all of the aosp roms have varying degrees of signal loss that occurs. Some people have a lot and some not as much, but everyone is affected in some way with what people have been referring to as "sim death".
My suggestion would be to run a stock or modified stock rom until you get your sim problem straightened out and then if you still want to switch to an aosp rom then at least you'll know that any further problems are just the normal sim death that occurs from time to time with those types of roms.
If you've already updated your bootloader to a 6.0.1 version you can flash the modified stock rom that I put together. I haven't had any signal/sim issues at all with that and no reports of it. Like I mentioned before though, the only caveat is that it needs to be on a bootloader that is at least CPD1 or newer. If it's not then your wifi won't work.
Rom link If you're interested.
kevintm78 said:
I think you might be dealing with 2 separate issues. I'm kind of guessing about the first issue but the second is a common problem.
I think the original problem is that your sim card is not making a good contact in the sim slot. You could try putting a think piece of cardboard or something that will press the sim card to the sim slot contacts (maybe check to make sure that there isn't any dirt on the contacts but from the sound of it I'm guessing your phone is pretty clean).
The second problem is that all of the aosp roms have varying degrees of signal loss that occurs. Some people have a lot and some not as much, but everyone is affected in some way with what people have been referring to as "sim death".
My suggestion would be to run a stock or modified stock rom until you get your sim problem straightened out and then if you still want to switch to an aosp rom then at least you'll know that any further problems are just the normal sim death that occurs from time to time with those types of roms.
If you've already updated your bootloader to a 6.0.1 version you can flash the modified stock rom that I put together. I haven't had any signal/sim issues at all with that and no reports of it. Like I mentioned before though, the only caveat is that it needs to be on a bootloader that is at least CPD1 or newer. If it's not then your wifi won't work.
Rom link If you're interested.
Click to expand...
Click to collapse
Thank you for the reply. I think that you may be onto something with both issues. After posting this question today, I did examine the SIM slot, and although all of the pins looked good, and no dust or debris was visible, the metal guide over the SIM did feel slightly loose from the card. I did put in a thin shim, and the significantly improved the time that the phone stays connected. If that was a true issue, along with the possibility of the ROM causing a separate cause, I am absolutely interested on going back to a stock (or modified stock) ROM. The only reason that I did what I did was an attempt to fix the connectivity issue.
Thanks for your help. I will give your ROM a try and let you know how it works.

Categories

Resources