INTRO:-
Hey guys recently I've seen many people complaining about play store not downloading apps or showing the "downloading" thing but no notification appears nor the app gets download. Majority speaks for the display of "error code: 927". But don't worry as you can fix it in a very simple way and noob friendly way with explanation for the cause of problem at last of the op.. Just follow the steps and do exactly the same as written in the given order..
FIX:-
1) Check the play store version you have. Go to play store -> settings. At last you'll see the build no which is your version of play store. If it's updated to the latest (the lastest version right now is 4.5.10), then this guide is useless for you. But you can still give it a try.. :thumbup:
2) turn off your internet connection and go to settings -> manage apps (or apps) and switch to all apps
a) Go to "Download manager". "Force stop" the app. "Clear data" . "Clear cache" .
b) Go to "Downloads". "Force stop" the app. "Clear data" . "Clear cache" .
c) Go to "Google play services". "Force stop" the app. "Clear data". "Clear cache". "Uninstall updates" (if any).
d) Go to "Google play store". "Force stop" the app. "Clear data". "Clear cache". "Uninstall updates" (if any).
e) Go to "Google services framework". "Force stop" the app. "Clear data". "Clear cache".
3) Now do a reboot (not soft reboot).
4) Turn on your internet connection. Open google play store. It'll ask you for an agreement to accept which is for updates. Tap the check box and tap accept.
5) Let the play store load it's homepage. Close the play store and open it again.
6) Let your phone stay idle for about 40 mins (I'll explain why). "Do not skip the play store screen". "Do not do any activity which requires internet connection (facebook, twitter, etc). I prefer to leave the phone idle and turn off the screen".
7) Turn on your screen and close the play store and open it again. You'll see an updated version of play store. If yes then now you won't be facing any problem while downloading apps. :thumbup::thumbup:
If not, repeat the whole procedure..
EXPLANATION :-
As many of you have guessed by seeing the steps, the problem is that your play store is not updated and the google server retries to update it continously. After a fixed no of attempts, it stops retrying and then you'll to do it manually. I discovered this thing when I was playing with miui rom and was facing the same problem. I noticed a file of 6 mb downloading named "downloadfile.apk" in the "Downloads" apps. When it completes downloading, it just reappeared again when I opened the play store which was not updated by default (I knew because I was using TrippedOutRom and Shpongle previously and ad the updated version). After about 7 to 8 times the same file got downloaded, I got the updated version and the downloading problem was solved. This was the reason I told to keep the phone idle at play store screen for about 40 mins. It's a 6 mb file but it makes at least 6 attempts which takes around 40 mins when we consider the wrost-case-scenario for the bandwidth. Remember, this (file downloading thing showing in downloads app) is not shown in rom like Shpongle and TrippedOutRom so don't panic and be patient as the file is downloading at background.
SOURCE:-
Result of playing with your phone at midnight when you know the fact that you've an exam at morning .
No help/guide is taken from the internet
PS: Don't forget to press the thanks button if this guide helped you..
hello , i have the same problem error 927 , i did all these steps even i contacted Google apps Department ,they assist me in trouble shooting my device even i change device and i am still facing same problem , lately they send me an email and they ask me to add another Gmail for a temporary fix , Google said they are aware about this issue and this issue is following my profile they mention issue after root device , they do not have any fix for me for now but they are working on it even my device is pure but it look it affecting my profile.
thanks
another fix
this also happens when play store or google play services are updating. have a good internet connection and wait a bit, things will work fine
crazy
spyne92 said:
this also happens when play store or google play services are updating. have a good internet connection and wait a bit, things will work fine
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Click to collapse
you you do not care of the mouth of the world, it's the least I can say!
I too have exactly the same problems, and I know now that so that android 4.0 version does not happen, I would have tjrs of problems to download anything with version 3.0 and google store ****!
So your answer is to say that:
* "You just wait" It's great no matter what!
:furieux:
Related
I have been trying to update some of my apps and download some new ones from the market but they all seem to be stuck on starting download. Havent been able to download anything from the market for about a week now.
I have rebooted the phone and that didnt seem to resolve the problem at all.
Has anyone else experienced this?
Thanks
how long have the updates been stuck at "starting download"?
what ROM are you using?
for now leave it be for a while. sometimes it just needs time (leave it for a couple of hours and see what happens)
its been stuck on that for at least 24 hours..
Im using a stock Desire 2.1 update 1
It was working fine for a while even after i updated
Check to see if you are logged into Google Talk (the Talk application).
Market uses some of the services and protocols of Google Talk, and if it is not logged on it will stall on downloads.
Regards,
Dave
i rebooted my phone again and it downloaded all the ones that were queued up.
Thanks for the suggestion anyway. Ill definitely check the talk application if it happens again
i have a bug in market too......when i choose to update all the apps simultaneously they do download but neither installs....if i cancel them all and try again one at a time no probs
foxmeister said:
Check to see if you are logged into Google Talk (the Talk application).
Market uses some of the services and protocols of Google Talk, and if it is not logged on it will stall on downloads.
Regards,
Dave
Click to expand...
Click to collapse
Cheers for that. Market on any 2.2 ROM for me has not been working properly (no paid apps and really slow). Just logged in to Talk and now it's all humming along.
Thanks
Same problem
I'm experiencing the same thing. I'm running CM 5.0.8-DS. It just started doing this today...hanging on the "Starting download..."
It's been this way today for about 5 hours now. I checked GTalk and I'm logged in just fine ([email protected]).
Reinstalled GApps, rebooted...same deal.
ok now it has started happening again. Cant seem to download from the market. Also cant seem to open "talk" as it doesnt open anything, just redirects me back to the home screen.
I went into running services from settings and it shows GTalkService process active.
just an update to those of you experiencing the same problem.
Go into settings > applications > manage applications and clear data from Gmail Storage, Google Apps and Google Mail. This has done the trick for me on 2 occassions.
Market seems to go back to normal and download and update my apps as normal
I just booted my brand new 2014 note and when the home screen finally showed up the notification bar was full of warning sign/exclamation marks each mentioning a different app saying "<app name>" could not be downloaded due to an error (920)".
I've bought well over a dozen Android devices through the years and they've all downloaded my set of apps just fine. Some of the apps that get downloaded cannot be found on the app store any more as the developer packed up and left, but they still download when I get a new device.
But, this error essentially means that none of my initial download of apps (which is the only way I get some of my legacy apps) didn't happen.
Any thoughts on troubleshooting this? I didn't find any references to the problem in the Note2014 forums.
Also, if I can get the downloads to work, any thoughts on triggering it to do the "brand new device download" again?
FWIW, I did try a factory reset once the new system update downloaded to see if it would download the apps with the new OTA version of the play store, but the same thing happened all over again...
Note that the standard solutions you find on the web include removing your Google account and adding it back and force stopping the Google Play Store and then clearing its data and cache.
I recreated the account about 4 times and cleared the data and cache about 15 or so times and one of those times it managed to download just updates for the pre-installed apps, leaving me with none of the 100 or so apps I usually have. I then tried recreating the account and clearing the data again a few times, but it stubbornly refused to believe it had any more work to do.
Then I did another Factory Reset after all of that, hoping that the gremlins were asleep, but it came back up to the notification list full of hundreds of 920 errors. I also found a thread on the web about someone asking about retriggering the initial download of all of the apps and nobody could find a solution - they eventually gave up and just manually reinstalled all of the apps. That isn't really a good solution for the hundreds of apps that I typically carry and isn't even possible for the 5 or 6 that are no longer searchable on the Play Store (they must be downloaded in that initial download or they won't appear. I can get their 920 notification errors, but I can't use that to trigger another download of the original app...
I've had the same issue. Usually, I just turn the device off for a bit, turn it back on and it's fine. It seems to be an odd issue. If it lasts longer than a day I'd try the factory reset, not right away however.
The problem is you have more than 5 devices attached to your android play store account. Go into google play and remove some of your older devices.
skyline23 said:
The problem is you have more than 5 devices attached to your android play store account. Go into google play and remove some of your older devices.
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Click to collapse
That sounds like the most knowledgeable advice so far, but I'm not sure how to follow it. I found where my devices are listed in the play store (play.google.com => gear icon => settings) and I do have more than 5 devices (8 currently listed including the new 2014 Note) on the account, but...
- there is no way to remove them. All I can do is hide them (visibility).
- There were only 4 total that weren't hidden, including the new Note.
So, if this is an issue of more than 5 visible devices, I didn't even have 5 visible with the new tablet. If it's an issue of deleting them from the account, there is no option for that (only changing their name and a checkbox for visibility).
All of them have a "last used" date within the last couple of years. Perhaps there is a 2 year timeout?
I just did a factory reset after updating the visibilities in my Google Play account. Unfortunately, I think Google has shifted from "downloading the apps from your old devices" to "Oh, hey, we recognize that device - it was the one you didn't download any apps to, right?" and so now I'll never be able to get that factory fresh download unless someone knows the magic to make Google treat it like a brand new device.
Sorry I wasnt clear. If you make then not visible, thats the same as deleting it. If you make the note not visible, then google should see it as a new device. Are you sure you're checking the auto reload option when you are setting up the note?
flarbear said:
I just did a factory reset after updating the visibilities in my Google Play account. Unfortunately, I think Google has shifted from "downloading the apps from your old devices" to "Oh, hey, we recognize that device - it was the one you didn't download any apps to, right?" and so now I'll never be able to get that factory fresh download unless someone knows the magic to make Google treat it like a brand new device.
Click to expand...
Click to collapse
skyline23 said:
Sorry I wasnt clear. If you make then not visible, thats the same as deleting it. If you make the note not visible, then google should see it as a new device. Are you sure you're checking the auto reload option when you are setting up the note?
Click to expand...
Click to collapse
I had downloaded a bunch of apps last night (I was up to the F's by scanning the app list on my old tablet), but this was worth an experiment to try.
I had already unchecked all of the devices other than my Notes and my phone, so I unchecked the tick mark next to the new unnamed device and factory reset my 2014 Note. It came back up and managed to start installing apps without errors - woohoo!
But, it only reinstalled the apps that I had been busy downloading last night. Perhaps I mucked it up when I started downloading apps and so now it remembers my device even if it was unchecked?
I found a few apps that aren't "searchable" by going to the "All" tab in the list of "My Apps" in Google Play Store. One of them worked, but another (the Doodle Android app for the Doodle.com service) refuses to install. That may be due to the fact that they have modified the app to be "not compatible with any of your devices". The version installed on my old Note gets an error on startup, so they may have manually sabotaged it (and given that they now have a $3 pay app, I can imagine why). If I remember my device install history I seem to recall that the initial app install could install older versions of apps that aren't accessible from the Play Store (and I relied on that in the past to avoid updates that broke things when I got a new device) so it might have been able to install the version that I last installed on my old Note, but in this case it probably wouldn't have worked out of the box.
Still, at least some of the withdrawn apps are still visible in the "All apps" tab...
Probably just version conflicts. I have a lot of apps I paid for that wont show up and install on my note 10.1. Even some apps that work on my note3 wont be compatible with the 10.1. Your 'all apps' should always show you the apps you paid for and workable. As for pulled or discontinued apps, try finding the apk and side loading them.
skyline23 said:
Probably just version conflicts. I have a lot of apps I paid for that wont show up and install on my note 10.1. Even some apps that work on my note3 wont be compatible with the 10.1. Your 'all apps' should always show you the apps you paid for and workable. As for pulled or discontinued apps, try finding the apk and side loading them.
Click to expand...
Click to collapse
I assume you are referring to my example of the Doodle app that won't install?
The apps that failed to download when I did my most recent factory reset are the ones that I didn't manually install last night. It was 1:1 as far as downloading only those apps (A-F) that I had downloaded last night and none of the others. It looks like the system has permanently remembered the app set for my new device whether or not I uncheck it from my list of active Google Play devices...
I see.. I guess you'll just have to go to 'my apps' and install manually one by one. Have fun with your note. It's an amazing device!
skyline23 said:
I see.. I guess you'll just have to go to 'my apps' and install manually one by one. Have fun with your note. It's an amazing device!
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grrr. many of my games, including crystal defenders and need for speed most wanted are telling me i have to buy the app or the device isn't authorized for this game. never had this problem before, just using my google play account as usual. advice?
Google playstore probably detected that you had too many devices using the same play account. Dont think theres a work around
I had this on my first one..
Then it filled up the memory with hardly any app installed and kept boot-looping. Same results after restoring so I returned it and bought a new one. No more issues! I didn't restore backups from Google though.
For me Method 1 worked
Here are couple of fixes for the infamous error 920 or “App could not be downloaded due to an error 920” :
Method 1:
Turn your wi-fi off
Turn your wi-fi on
Run Google Play Store and install or update the app
Method 2:
Go to settings>>Accounts>> Delete your Google account synced with Google Play.
Restart Phone and add your Google account back in the settings. Alternately, add a different Google account.
Run Google Play Store and download your app.
Method 3:
Go to settings >> Apps >> Open “All” tab
Find and click Google Play Store >>Clear Cache and Clear Data
Now from the same tab uninstall Google Play Store Updates
Restart your phone, open Google Play Store and install the app
What worked for me
1.First Remove your google account from the device
Settings -- Accounts -- Google -- (select your email account) -- Remove
2.Then clean cache and data of Google Play store
Settings -- Application Manager -- Google play store -- remove cache, remove data, force stop (in that order)
3.Then turn off for 15 seconds
4.Add your account again on Google accounts
Settings -- Accounts -- Google -- (sign in with your account)
It worked well after that!
And I tried many other options before without it working.
As quick commercial if anyone is having problems with the stupid google update that makes the tablet not access properly the SD Card, I just found an app that amazingly fixed it with one click. Only for rooted users:
NextApp SDfix
Works fast and after a reboot you can use your SD card again!
I recently sideloaded 4.6.1 for Fire Phone and got the necessary files for Snapchat, yet when I try to sign it, it does not sign in. It does not even load, the circle spins for infinity.
On the previous public OS, I had snapchat, but kept getting the Google Play services has stopped message, which is why I updated my phone. The message no longer appears, but I can't sign into Snapchat.
I updated my phone as of yesterday. Help??
Is there a reason you want the play store version as opposed to the amazon app store version? Some apps that are offered on both seem to misbehave unless you choose the amazon one.
Sent from my SD4930UR using XDA Premium 4 mobile app
matsnackson said:
Is there a reason you want the play store version as opposed to the amazon app store version? Some apps that are offered on both seem to misbehave unless you choose the amazon one.
Sent from my SD4930UR using XDA Premium 4 mobile app
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Click to collapse
Since I have noticed the same, that some apps that are offered on both stores seems to misbehave unless you choose the amazon one, I think that is preferable to install the APPs from the Amazon APP Store...
However, I also have noticed that almost all the APPs updates first on the Google-Play-Store!
The app should update via the store it was downloaded from, amazon updates are specific for the amazon environment.
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Snapchat is not available on the Amazon App Store.
Can anyone offer some advice??
I don't mean to be rude or anything, but can someone please respond? Is anyone else having this issue?
Sorry for triple post, but I noticed the update on the play store makes the play store have a white screen? I kind of doubt it's connected to the snapchat issue
There's a bunch of threads about this issue already. There is a problem with the Google Play Service. Snapchat uses the Google Play Service so that's why it stopped working.
You can get Snapchat to temporary work by doing something like this:
http://forum.xda-developers.com/showpost.php?p=60266619&postcount=21
But it won't stay working forever since your Google Play Service will keep trying to update to the bugged one.
But I won't be able to even sign in because of the message "You need Google Play Services" will pop but, not allowing me to close it. Also, note that I am on 4.6.1, while that is a fix for 3.6.8
Has this been confirmed by anyone who's tried to use Snapchat?
JHowell1158 said:
But I won't be able to even sign in because of the message "You need Google Play Services" will pop but, not allowing me to close it. Also, note that I am on 4.6.1, while that is a fix for 3.6.8
Has this been confirmed by anyone who's tried to use Snapchat?
Click to expand...
Click to collapse
Yes. I also have the same problem. I am also on 4.6.1.
I will say it again. There is a bug with Google Play Service right now. There's a bunch of threads about this right now. Snapchat only works if you are able to get an old version of Google Play Service with an old version of Google Play Store on your phone. There is some tricks to get your Google Play Service to not update which is mentioned in the other threads. If you have a white screen or the "You need Google Play Services" notice popping up, that means you have the latest version of Google Play Service which has the bug. It will not work on your phone until Google fixes this problem.
My apologies I could have sworn I saw that on there
Sent from my SD4930UR using XDA Premium 4 mobile app
Got SnapChat working on 4.6.1 OS
Okay, I have no clue why what I did made everything work, but it did. I got SnapChat, YouTube, Hangouts, everything working on 4.6.1. I'll explain everything I did since I have no clue what exactly made it work, but I'll explain everything up to when it started to work.
1. First you'll need to download an app in the appstore called "Advanced Permissions Manager".
2. You wanna download the usual Account Manager > then Google Play Services 7.0.99 > then Google Services Framework > then Google Play Store 5.4.12.
3. As soon as you sign into Google Play Store, you wanna go into settings and turn off "App Installation" so the Google Services doesn't update.
4. Go on the app you downloaded in step one called "Advanced Permissions Manager", then go to All Apps > SnapChat > then uncheck "find accounts on the device" (located under "Your accounts").
5. Push Save & Re-Install. (May need to hit uninstall and install again on the window that might pop up, if nothing pops up then ignore these parenthesis.)
6. Hold the power button for about 5 seconds and hit restart.
7. Once you load back up and try SnapChat, it shouldn't ask you to update Google Services and will let you sign in as usual.
***I seen that doing this broke Google Play Store, but that's the only thing different I've noticed. You can always download 1mobile and get the apps you need afterwards off of there I'd assume.
Cole2266 said:
Okay, I have no clue why what I did made everything work, but it did. I got SnapChat, YouTube, Hangouts, everything working on 4.6.1. I'll explain everything I did since I have no clue what exactly made it work, but I'll explain everything up to when it started to work.
1. First you'll need to download an app in the appstore called "Advanced Permissions Manager".
2. You wanna download the usual Account Manager > then Google Play Services 7.0.99 > then Google Services Framework > then Google Play Store 5.4.12.
3. As soon as you sign into Google Play Store, you wanna go into settings and turn off "App Installation" so the Google Services doesn't update.
4. Go on the app you downloaded in step one called "Advanced Permissions Manager", then go to All Apps > SnapChat > then uncheck "find accounts on the device" (located under "Your accounts").
5. Push Save & Re-Install. (May need to hit uninstall and install again on the window that might pop up, if nothing pops up then ignore these parenthesis.)
6. Hold the power button for about 5 seconds and hit restart.
7. Once you load back up and try SnapChat, it shouldn't ask you to update Google Services and will let you sign in as usual.
***I seen that doing this broke Google Play Store, but that's the only thing different I've noticed. You can always download 1mobile and get the apps you need afterwards off of there I'd assume.
Click to expand...
Click to collapse
I did everything you said, now when I go to log into Snapchat, it closes itself... better than infinite loading I suppose.
I've tried following the guide I found below but still couldn't get it to show up. It comes up in the play store settings but not ADM. My location is turned on high accuracy and my gps functions completely fine. Next thing I'll try is a full factory wipe but I hope it doesn't come to that.
Anyone have an idea?
Code:
Clear data for the following apps:
Play Store
Download Manager
Google Services Framework
Restart your phone.
Fire up the Play Store app.
Wait for the device to show again on the web Play Store. It will appear under Settings > Devices. It may take a half-hour to several hours to appear.
When your phone has shown up in the Play Store with the date registered as today's date, proceed with the next steps, but not before.
Open Google Settings from your device's apps menu.
Touch Android Device Manage(security).
Uncheck Allow remote factory reset.
Go to your device's main Settings menu, then touch Apps > All > Google Play services.
Touch Clear Data. Note that this action doesn't remove personal data.
Go back to Google Settings and Security and select Allow remote factory reset.
Restart your device.
Just remember do this in order, also only do this on devices which are not showing in ADM app and wait till you see device on web at play store devices before completing stick to the order.
I have exactly the same problem, the only work around I could find was to set up a new Google account just for device manager; it's not ideal but it works. I am pretty sure I maxed out my main account with activations, annoying problem I wish I could find a proper solution.
Anyone else getting this in Google play? I've cleared everything readded my Google account still can't figure it out. Running 8.1 fully stock
Same here... so freaking annoying. Pixel 2 XL running 8.1 stock.
Edit:
I was able to fix this by Uninstalling Updates for Google Play. Go to Settings > Apps and notifications > Google Play Store > '...' menu > Uninstall Updates
Hope that works for you, too!
Yes, but the updates are installed immediately and the problem comes back. I even wiped the phone by installing the latest images - the problem is still there.
It's very strange indeed - it happens with some searches and not others e.g. when I type 'tower defense' the error occurs but when typing 'tower defense games' and a little icon appears in front of the suggestion the error does not occur. Can anyone replicate the error?
Same thing happening here when updating Google Play Store from 7.0.17 to 8.5.39. Uninstall Google Play Store updates, then turn off auto updating.
To turn updates on or off, follow these steps:
Open Google Play Store.
Tap the hamburger icon (three horizontal lines) on the top-left.
Tap Settings.
Tap Auto-update apps.
To disable automatic app updates, select Do not auto-update apps.