I've been having problems downloading apps from Google play off and on for several months now. I keep getting the following messages: 927, BM-PPH-01, RPC:S-5:AEC-0. I've been going back and forth with Google support with no help. I've tried clearing data and cache of the Google play app, removing and adding my Google account back, even factory reset. Nothing has helped. If anyone has any other suggestions that might help, I'd sure appreciate it.
Thanks in advance
I can imagine that could be something that is very frustrating, some things that may help others help you would be:
1. What are you running on your phone? (I.e. firmware, stock or custom ROM, recovery)
2. Are you on Sprint or using another network such as boost?
3. If you are using a custom ROM how exactly did you go about getting it on your phone?
This information may help pinpoint what's going on.
Lastly you may want to download an app that will enable you to grab a log cat, so somebody that knows how to read them could look at that information to help shed some light on it.
Related
[Q] app is Your device is not compatible with this item when it is :(
Ok so I tried searching and the only answers I could come up with were for a different rom (http://forum.xda-developers.com/showpost.php?p=11626645&postcount=425) as the video said I'm a noob I hate myself, it's right lol. But I can't seem to figure this out. Before I dive in I want to know if it's similar for my current ROM to these steps. I don't want to screw anything up I tried clearing the market data, and checking the adult filter. None of that helped.
Phone is HTC DHD Telus is the provider, So I rooted to Android_Revolution_HD-4G_6.1.5 without any problem. Flashed over to the suggested radio. Phone seems to be working good and fast but I can't install the app. It ran on my phone before I rooted... what am I doing wrong. Even when I find it not through the market. It takes me to the market and says "Your device is not compatible with this item" and I know that's a load of crap. If there's someone smarter then me out there (so pretty much anyone) Help please
gearhead357 said:
Ok so I tried searching and the only answers I could come up with were for a different rom (http://forum.xda-developers.com/showpost.php?p=11626645&postcount=425) as the video said I'm a noob I hate myself, it's right lol. But I can't seem to figure this out. Before I dive in I want to know if it's similar for my current ROM to these steps. I don't want to screw anything up I tried clearing the market data, and checking the adult filter. None of that helped.
Phone is HTC DHD Telus is the provider, So I rooted to Android_Revolution_HD-4G_6.1.5 without any problem. Flashed over to the suggested radio. Phone seems to be working good and fast but I can't install the fetlife app. It ran on my phone before I rooted... what am I doing wrong. Even when I find it not through the market. It takes me to the market and says "Your device is not compatible with this item" and I know that's a load of crap. If there's someone smarter then me out there (so pretty much anyone) Help please
Click to expand...
Click to collapse
I'm having same problems with other apps and an earlyer version of ARHD(6.1.2). Would sure like to know how to resolve this. I'm thinking the ROM gives back a model, android version and manufacturer to android market(and maybe more info, i'm not an expert). If this says HTC Desire HD android 2.3.3, this is good. If this says Android Revolution Desire HD android 2.3.5 and this is not the response in the list of "the app" you want to download than market says "NO"???????? Or maybe it's something else?
At least I'm not the only one who can't figure it out
From what I can gather, its the new market causing the problem.
Wait until google fix it, or install an older market and delete the updater.
Sent from The App that Time Forgot.
+1 JagDave is right!!
And you may also try :
1. Change the LCD density to 240 by editing build.prop using buildprop editor or something from the market,
2. Reboot (Normal),
3. Go to settings, then application, find market there and clear the cache and data (very important), and
4. Open Market and try to download your apps now!!
Worked for me, dont know about you but i hope it does work for you as well!!
I ended up going and swapping to CM7 cause I was having some other issues and that seemed to fix it thanks everyone!
Thread closed at OP request.
Problem => Many apps (ie. Drive, The Weather Channel, ROM Manager, etc..) don't start and give error "Unfortunately, **app name** has stopper".
ROM => RD-MIUI_2.6.16 (IML74K)
Kernel => 2.6.39.4-franco.Kernel (packed with rom)
Other Misc Details => Apps work fine after clean restart but after about 1 week of regular use they start crashing. I updated the rom recently (without clean wipe) but no joy.
Personal Conclusions => After some research on this issue (very broad issue and hard to diagnose properly) I'm lead to believe it might be some memory issue?
Please advise on ways to troubleshoot, I'm fairly new to android and custom roms but any help is greatly appreciated.
Also if you need more info plz let me know.
Thanks in advance for your time and patience.
Was it a clean install?
did you recover apps from Titanium backup?
Backup and Re-flash Rom after a full wipe, then download these apps straight from play store and see if you still get F/Cs
timeline probably wasn't clear in OP.
Full wipe done last week with fresh install from play store,
Then i started having the issue yesterday,
Today i updated to new version of rom and CWM
I'm currently downloading the version of RD-MIUI that came out today and will performa a full wipe.
Fairly certain that will solve the issue temporarily but I was hoping for a more stable/definitive solution since it's annoying to restore form full wipe.
I will update once new version if flashed with full wipe.
Thank you!
as i suspected after clean wipe and reinstall all apps are working properly.
I will update this thread if the problem comes back after a week or so of use like it has in the past.
Thank you for your help :good:
smiro2000 said:
as i suspected after clean wipe and reinstall all apps are working properly.
I will update this thread if the problem comes back after a week or so of use like it has in the past.
Thank you for your help :good:
Click to expand...
Click to collapse
I am afraid you've got a hardware bug similar that I have and one guy else.
I do not want to disappoint but it seems the problem will come back soon.
Please if you will catch an apps crashing again follow my thread and post your story to update the topic and keep it actual.
May be if we collect more people suffering of this problem, someone can find a solution.
I've looked through the forums for hours now and according to the noob video made by xda. I'm asking for help. I have an at&t Samsung galaxy s3 with the CyanogenMod installed (as the title implies) and to be honest its not worth the hastle. I'm having problems left and right. First off, the camera app that comes with the phone is missing. Or if theres a custom one. Its not included. I'm aware that I can find and install an external apk but I'll get to the problem with that in a bit. I followed very detailed instructions on installing the cyanogenmod and gapps and everything was fine (stable version) but the notifications suggested I update the mod so I did. Now I have the camera but my play store will not work. It opens for a split second then closes. Also, the file manager is gone. So I downloaded multiple file managers and it seems after first use that they can no longer open anything. I can't even access the files. I checked the superuser allowed and disallowed apps and everything seems fine. Now with the apk problem. Almost any apk I download will not install on my phone. Sorry for the erratic problems just jumbled everywhere in this post but I'm using my phone to write this so its a bit difficult to organize. Any feedback would greatly be appreciated. A link to a post already like this (which I couldn't find) or a link to a tutorial maybe or troubleshooting these problems. I will delete this post as soon as I find a solution so I don't use up space on the forums with a somewhat personal problem. Thanks in advance!
Using AT&T SAMSUNG Galaxy S3-SGH-I747
GoLordNibbler said:
I've looked through the forums for hours now and according to the noob video made by xda. I'm asking for help. I have an at&t Samsung galaxy s3 with the CyanogenMod installed (as the title implies) and to be honest its not worth the hastle. I'm having problems left and right. First off, the camera app that comes with the phone is missing. Or if theres a custom one. Its not included. I'm aware that I can find and install an external apk but I'll get to the problem with that in a bit. I followed very detailed instructions on installing the cyanogenmod and gapps and everything was fine (stable version) but the notifications suggested I update the mod so I did. Now I have the camera but my play store will not work. It opens for a split second then closes. Also, the file manager is gone. So I downloaded multiple file managers and it seems after first use that they can no longer open anything. I can't even access the files. I checked the superuser allowed and disallowed apps and everything seems fine. Now with the apk problem. Almost any apk I download will not install on my phone. Sorry for the erratic problems just jumbled everywhere in this post but I'm using my phone to write this so its a bit difficult to organize. Any feedback would greatly be appreciated. A link to a post already like this (which I couldn't find) or a link to a tutorial maybe or troubleshooting these problems. I will delete this post as soon as I find a solution so I don't use up space on the forums with a somewhat personal problem. Thanks in advance!
Using AT&T SAMSUNG Galaxy S3-SGH-I747
Click to expand...
Click to collapse
Go in application settings and delete your play store's data/cache. That should fix it.
Without it, it's kinda hard to install apps unless you sideload. If you do sideload, you need to allow it in your settings (security I believe).
if you're using the stable version of CM
you might have to go to Date & Time setting
and fix the date on there in order to make play store works
and everything you say about camera, it is weird indeed because not only CM, every rom out there should include a camera app
if that problem still exists for you, you might want to clean/wipe everything, from cache to system and then flash the rom again
Thank you guys. I tried wiping the cache and it still didn't work. I don't mind side loading which is what I've been doing but its not ideal. I can only search for the exact app(s) I want rather than exploring via play store. Also, you guys didn't mention the problem with the file managers not working after first try. If you have any feedback it'd be great. I would like to keep the cyanogenmod but its just not worth the time and effort (opinion). If I can't fix the problem or find a solution I'll just go back to my phones stock UI because even though I think flashing ROMs is awesome. It really isn't worth frustrating myself with something that's an option and not a necessity. Thanks in advance for feedback.
Sent from my SAMSUNG-SGH-I747
Have you tried a factory reset?
GoLordNibbler said:
Thank you guys. I tried wiping the cache and it still didn't work. I don't mind side loading which is what I've been doing but its not ideal. I can only search for the exact app(s) I want rather than exploring via play store. Also, you guys didn't mention the problem with the file managers not working after first try. If you have any feedback it'd be great. I would like to keep the cyanogenmod but its just not worth the time and effort (opinion). If I can't fix the problem or find a solution I'll just go back to my phones stock UI because even though I think flashing ROMs is awesome. It really isn't worth frustrating myself with something that's an option and not a necessity. Thanks in advance for feedback.
Sent from my SAMSUNG-SGH-I747
Click to expand...
Click to collapse
the file manager part is really weird.
if you clean install, especially the stable version, everything should works just fine
however, it sounds like bad install though
how about this this
Download Titanium Backup and wipe data + cache for file manager only and see if it works
if not, try the longer way
download stock att rom(4.1.1)
go to recovery, wipe everything
go to download mode
flash stock rom with odin
restart to recovery, wipe dalvik and cache
root the phone
Re-Download CM10 stable
go to recovery, wipe everything, including System
flash cm10
reboot and see if everything works
Yeah I've tried a factory reset. It only deleted my user data not really resetting the phone. Thank you pcchano (sorry if I got name wrong) I'll try and erase everything and reinstall from scratch but its not my first time using custom ROMs so I'm sure I did it right but I'll give it a go. Also, someone told me that I need to completely wipe any data associated with Google wallet before I root or else play store will not work. Has anyone tried out this theory or know anything about it? It doesn't make sense to me seeing as wallet is saved server side beside the basic user data stored on the phone. But please let me know. You guys are all very helpful thanks for the feedback.
Sent from my SAMSUNG-SGH-I747
Also, I've never had to wipe dalvik before? Could that be my problem? I also noticed that when I updated cm the info panel said 'experimental' even though I chose the stable version to start with? Could some of these problems be associated with cm rather than blaming it on my phone? Thanks in advance for any feedback.
Sent from my SAMSUNG-SGH-I747
GoLordNibbler said:
Also, I've never had to wipe dalvik before? Could that be my problem? I also noticed that when I updated cm the info panel said 'experimental' even though I chose the stable version to start with? Could some of these problems be associated with cm rather than blaming it on my phone? Thanks in advance for any feedback.
Sent from my SAMSUNG-SGH-I747
Click to expand...
Click to collapse
i have like 2 s3 using CM10 stable version and no problem with it (other than the play store wouldn't connect due to the date in setting wasn't correct) while I myself am using CM10.1 and other than the bugs that come with CM10.1 or google source code, it is a functional rom
so i would rather say, it is your phone
and you should always wipe dalvik cache along with cache partition before flashing new rom.
OK pcshano thanks very much. I'll just erase everything and start from scratch. Thanks everyone who helped me. This forum and you people are awesome. I'll delete this post as soon as I reinstall the ROM to make sure it worked. Thanks again!
Sent from my SAMSUNG-SGH-I747
The stable cm is of the 10 variety. The experimental builds are 10.1 if I'm not mistaken. In which case you should only need to flash the appropriate gapps package to get the play store functioning and camera as well. The file manager issue I don't know beyond the external sd card being a bit sketchy on 4.2 builds. Are you using an external sd card? Start with a fresh flash of 10.1 if you want to go with that, flash a 4.2 gapps zip and see what happens from there.
Sent from my SAMSUNG-SGH-I747 using xda premium
Ok, hope you guys and gals can help me. The basics are this, Sprint Samsung Galaxy Note II, Rooted, stock de-odexed ROM, with 32 gig ExtSd 27 gig free, and internal SD 6 gig free.
I have searched here and tried different methods, clearing Dalvic, clearing Cache, clear data and all the above with ROM flash.
Still same message, not on all apps but some. I deleted 75% of my apps to clear up space thinking I had gone app crazy, still same message. Now I cannot update existing or install some new apps. Please help. I have no idea how to check and see how much memory is free, if that will help just tell me how and I will look. please help me fix this.
update, I went to settings, Application Manager, Running Apps and it says 819 mb used and 095 mb free and lists the programs.
That is probably the issue but how do I resolve it? Or is that the problem?
Get Clean Master:
https://play.google.com/store/apps/details?id=com.cleanmaster.mguard&hl=en
There's easily 100s of MB of trash data that can safely be deleted. I see this error pop up too occasionally . Last time I ran it, it deleted 900+MB of crap that didn't show up on the System/Storage readout.
Also run TiBackup and add system app updates into ROM. Is wise to Nandroid backup before doing this, as this is permanent short of reinstalling.
Thank you, I downloaded the app and it actually let me. I ran it and cleared up a large amount of space. Then I tried again.
It failed again but this time it was error 491. I read in another post to delete the google account on the device, reboot and add it back and it will fix it. So I did that. On it did update one app that was failing but not both, so I still have one more that will not update and the error went back to insufficient storage.
Not sure if I should repeat the process of clean and delete the account and try again for the last one or what I should do? I hope I do not have this problem from now on.
I do have a question...
If I do a backup with ROM Toolbox and then flash the new rom, can I restore everything except the rom, it would be senseless to flash it then do a recovery that just replaces the buggy ROM I tried to replace. or is there a way to flash the rom without losing everything so a restore is not necessary, it would just add a clean ROM? I noticed with the Flashed ROM and the phone basically like factory I had no errors downloading apps, then I restored to get all my stuff back and I even got the problem back.
Help, anyone, I just got a tablet and want to share my cell data plan and I cant download the app for it on my phone due to error, this time no specific error, just cannot download, please I need this fixed, help.
Please help, I cannot download anything or update anything without getting a storage or error 941, 941 is the most common now.
I know someone can help me fix this, you guys can take a simple cell phone and turn it into a coffee maker and a time machine. I know someone can help me fix this?
Is there a way to install the stock ROM without wiping and losing all my data, or can I flash the stock rom and restore all my data except the ROM? Someone please help?
Sniper_Ghost said:
Please help, I cannot download anything or update anything without getting a storage or error 941, 941 is the most common now.
I know someone can help me fix this, you guys can take a simple cell phone and turn it into a coffee maker and a time machine. I know someone can help me fix this?
Is there a way to install the stock ROM without wiping and losing all my data, or can I flash the stock rom and restore all my data except the ROM? Someone please help?
Click to expand...
Click to collapse
Umm try downloading astro file explorer and click on sd card usage. That allows u to check what is taking up all your memory and where its located and then delete what is not needed.
As for backing up stuff download gobackup. Its a great app. Lets u back up texts, apps and their data, current ringtone and set up, as well as other things..hopefully I helped...
I tried to fix the google play store error by using the steps provided online (that seemed to work for most people) and now my phone will not boot past the initial galaxy screen. The screen goes blank and then I see a solid blue LED light at the top left of the phone.
I would like to know if backing up files at this point is possible, because I'm assuming the only true fix is a factory reset.
I was told that android has a built in fail-safe that would still allow me to access the files through a PC via USB. That has not worked for me. My computer shows nothing. I wonder if there is a way to reinstall just the android operating system (much like you would do with a windows pc) so that no files are erased and just the OS is reinstalled.
I've tried booting in safe mode, tapping the menu button doesn't do anything.
Any help/advice would be much appreciated. I'm ok with performing a factory reset, I'd just like to back up images and audio files before doing so.
Thanks
InsomniacoreDSPS said:
I tried to fix the google play store error by using the steps provided online (that seemed to work for most people) and now my phone will not boot past the initial galaxy screen. The screen goes blank and then I see a solid blue LED light at the top left of the phone.
I would like to know if backing up files at this point is possible, because I'm assuming the only true fix is a factory reset.
I was told that android has a built in fail-safe that would still allow me to access the files through a PC via USB. That has not worked for me. My computer shows nothing. I wonder if there is a way to reinstall just the android operating system (much like you would do with a windows pc) so that no files are erased and just the OS is reinstalled.
I've tried booting in safe mode, tapping the menu button doesn't do anything.
Any help/advice would be much appreciated. I'm ok with performing a factory reset, I'd just like to back up images and audio files before doing so.
Thanks
Click to expand...
Click to collapse
What play store error were you trying to fix and what exactly did you do to try and fix it?
It sure sounds like you've managed to wipe the internal memory clean. If so your only hope is to use Odin to restore it back to stock. If it works it'll work great but you will lose everything on the phone. Though again it really sounds like you have nothing on the phone.
The only other thing to try would be using Odin to flash a recovery. Then boot into recovery and see if you can back up the data partition. If that works you can use the recovery to reinstall a ROM.
Do people not do nandroid backup anymore?
☞ Sent from here☜???
The error I kept getting said "insufficient storage space available."
I had over 3 gigs of space left on my phone's internal memory.
I tried all of the obvious stuff before even seeking help online (clearing cache, making sure the system memory wasnt taken up).
Anytime my phone would attempt to update an app it would fail and remove the app entirely. Amazon Mobile was the first to go. It's only a 5Mb app and it said I didn't have enough storage space...yet I could download a 100Mb app I didn't already have and it would work fine.
I tried online suggestions like removing my google account from my phone, reverting the app store back to the stock version, re-adding the google account, then rebooting, and then my phone stopped working.
I'm pretty sure I know exactly what caused my phone not to be able to boot anymore though. Some people online had success using a google play store market fix app that is on the play store itself (not some sketchy site no one's ever heard of). I tried that, then when I rebooted it seems like my phone was bricked. A lot of people had said that app worked for their GS4's.
Any suggestions? I wish I could just reinstall android, get the files, then restore to factory conditions (if necessary).
I still have no idea what this problem is that you were trying to fix. I have never heard of this.
Still, using Odin to restore your phone to stock will work. Just flash the .tar file in Odin and it will be like you just took the phone out of the box.
Sent from your phone. You should be more careful where you leave that thing.
Skipjacks said:
I still have no idea what this problem is that you were trying to fix. I have never heard of this.
Still, using Odin to restore your phone to stock will work. Just flash the .tar file in Odin and it will be like you just took the phone out of the box.
Sent from your phone. You should be more careful where you leave that thing.
Click to expand...
Click to collapse
The number error that came up with apps failed to update was error 923, which is a pretty common one people had trouble with. I tried every solution I could find, and this is what happened
I wanna help you. I really do. But I can't do anything without knowing the step by step details of what you did to get to this point.
Without that info there is no way to help you back out of thsi without a full wipe. So you are stuck with using Odin to do a full restore.
Skipjacks said:
I wanna help you. I really do. But I can't do anything without knowing the step by step details of what you did to get to this point.
Without that info there is no way to help you back out of thsi without a full wipe. So you are stuck with using Odin to do a full restore.
Click to expand...
Click to collapse
The step by step details of what I did are a couple posts back (I tried online suggestions like removing my google account from my phone, reverting the app store back to the stock version, re-adding the google account, then rebooting, and then my phone stopped working).
After that I tried a couple of the apps on the google play store that are supposed to be 1 click fixes for the google play store update error. That was my mistake. A lot of people had success with those 1 click fixes, but thats what I believe bricked my phone. I would tell you which app specifically but I can't access my phone (obviously) and they won't come up on the PC version of Google Play search.
Thank you for your desire to help. Is there any other method of communication we could use that might be more efficient for me to be able to answer your questions? IM or fbook chat or something?
InsomniacoreDSPS said:
The step by step details of what I did are a couple posts back (I tried online suggestions like removing my google account from my phone, reverting the app store back to the stock version, re-adding the google account, then rebooting, and then my phone stopped working).
After that I tried a couple of the apps on the google play store that are supposed to be 1 click fixes for the google play store update error. That was my mistake. A lot of people had success with those 1 click fixes, but thats what I believe bricked my phone. I would tell you which app specifically but I can't access my phone (obviously) and they won't come up on the PC version of Google Play search.
Thank you for your desire to help. Is there any other method of communication we could use that might be more efficient for me to be able to answer your questions? IM or fbook chat or something?
Click to expand...
Click to collapse
I just gave up and wiped all data. I gotta have a working phone for work tomorrow. Trying to download the stock firmware for a full restore. It's taking FOREVER.
Revert to stock : Complete
Hate that I lost everything, but I shoulda been more responsible with backup in the first place. I am with my computers, typically am with my phone, but I was foolish enough to wait until I could get a great deal on a high capacity micro SD card...silly silly me.