When I connect Nexus 5X to a Windows 10 PC, I can't see it in File Explorer.
Many people said that one should change the option from charging only to MTP in the USB connection notification, appeared when plugged in. But I don't even have that notification, and cannot find the option anywhere else.
In Devices and Printers, there's a Nexus 5X under Unspecified; and in Device Manager, I can see a "ACER ADB Interface" there which I assume is for Nexus 5X. I tried to download Nexus driver from Google buy it seems is the same with the ACER ADB thing and is not helping.
Any tips or solutions? Thanks in advance!
PS. First xda thread started by me, yay!
UPDATE: After awhile, maybe it's because I slid the screen while connected, the notification did pop up. But EVEN after I chose MTP, there's still nothing in my File Explorer...
Hiya,
I had the same thing happen on my 5X. I was only able to get to the "Use USB for Charge / MTP" dialog by enabling Developer Mode.
To do that: Go to Settings / About Phone, and scroll all the way to the bottom.
Tap "Build number" seven times. On the sixth tap, you should see a message that says "one more tap will unlock Developer mode" or something to that effect.
Back-arrow to the Settings main menu.
Click on Developer options
Look for Networking / Select USB Configuration.
Choose the mode you want.
The notification should appear when you plug in the USB cable to your computer.
elzapato said:
Hiya,
I had the same thing happen on my 5X. I was only able to get to the "Use USB for Charge / MTP" dialog by enabling Developer Mode.
To do that: Go to Settings / About Phone, and scroll all the way to the bottom.
Tap "Build number" seven times. On the sixth tap, you should see a message that says "one more tap will unlock Developer mode" or something to that effect.
Back-arrow to the Settings main menu.
Click on Developer options
Look for Networking / Select USB Configuration.
Choose the mode you want.
The notification should appear when you plug in the USB cable to your computer.
Click to expand...
Click to collapse
Thanks for this info! I'll keep that in mind, but now I still have problem after chose the transfer mode. Maybe it's because I slid the screen while connected, the notification do pop up. But EVEN after I chose MTP, there's still nothing in my File Explorer...
could be a driver issue?
download and install latest usb drivers.
Go to My Computer> Properties>Device Manager> Find the android device>Right Click update driver software>Browse My Computer>set to folder where you have usb driver saved and go from there?
You can also try to let me pick (instead of browse local folders) and pick the google ADB interface from there.
I have also had success in the past using other software (PdaNet) to manage the whole installataion of drivers; but this adds software to both phone and computer ... may or may not be useful.
After re-reading your first post its definately driver related. It shouldnt say Acer just ADB Interface or google adb interface.
alienboytw said:
When I connect Nexus 5X to a Windows 10 PC, I can't see it in File Explorer.
Many people said that one should change the option from charging only to MTP in the USB connection notification, appeared when plugged in. But I don't even have that notification, and cannot find the option anywhere else.
In Devices and Printers, there's a Nexus 5X under Unspecified; and in Device Manager, I can see a "ACER ADB Interface" there which I assume is for Nexus 5X. I tried to download Nexus driver from Google buy it seems is the same with the ACER ADB thing and is not helping.
Any tips or solutions? Thanks in advance!
PS. First xda thread started by me, yay!
UPDATE: After awhile, maybe it's because I slid the screen while connected, the notification did pop up. But EVEN after I chose MTP, there's still nothing in my File Explorer...
Click to expand...
Click to collapse
Check Device Manager, is it listed as ACER Device? It probably is. It happened to me. Select the device, mouse right, update driver, choose "let me pick a driver" or something simmilar. Then you should get a list of compatible drivers and 2 entries, the current ACER driver and some generic USB driver. Choose the generic USB driver. That did the trick for me.
This i got from reddit . I had the same problem today this link helped me .. hope it helps you too
arpan_pratik said:
Check Device Manager, is it listed as ACER Device? It probably is. It happened to me. Select the device, mouse right, update driver, choose "let me pick a driver" or something simmilar. Then you should get a list of compatible drivers and 2 entries, the current ACER driver and some generic USB driver. Choose the generic USB driver. That did the trick for me.
This i got from reddit . I had the same problem today this link helped me .. hope it helps you too
Click to expand...
Click to collapse
@arpan_pratik, Thank you! You are the best! This is exactly what my problem is and I solved it using your suggestion!
Although I didn't yet find any useful information from reddit regarding my issue, you must used some magic keywords
@The_Automator, thank you, too! It indeed is a driver issue. I tried many times to update the driver or uninstall the ACER ADB driver, but none of them worked. Didn't realize that it is Windows chose the wrong default driver. Don't know why, maybe it's because I installed adb before?
So, for the record, here are some key points to solve the problem:
The wrong driver for my Nexus 5X showed in Device Manager is ACER Device\ACER ADB Interface
No use to install Nexus driver from Google, even use "Browse my computer for driver software" and search the extracted Google driver folder. Windows will say the driver is up to date.
So I have to do this: In Device Manager -> RMB on ACER Device\ACER ADB Driver -> Properties -> Update Driver -> Browse my computer for driver software -> Let me pick from a list of device drivers on my computer -> check "Show compatible hardware" -> choose "MTP USB Driver" (this is a Microsoft driver under "standard MTP Device" category) -> Problem solved!
Then I can find my Nexus 5X in Device Manager here: Portable Devices\Nexus 5X
After the right driver installed, if I try again to update the driver using ""Search automatically for updated driver software", Windows 10 will actually install the wrong driver (ACER ADB) back!
Thank you all in this thread to help me exclude other possibilities, lock down the culprit and finally solve the issue!
Just got a Nexus 5X, and I'm having the same problem under Windows 10. I don't see an Acer device in Device Manager though, I see a "Nexus 5X" under "Other devices" with a yellow triangle exclamation mark.
When I tried following the steps, I don't have "Show compatible hardware" nor "MTP USB Driver". When I tried installing "MTP Device", I get an error "The install class is not present or is invalid."
cigar3tte said:
Just got a Nexus 5X, and I'm having the same problem under Windows 10. I don't see an Acer device in Device Manager though, I see a "Nexus 5X" under "Other devices" with a yellow triangle exclamation mark.
When I tried following the steps, I don't have "Show compatible hardware" nor "MTP USB Driver". When I tried installing "MTP Device", I get an error "The install class is not present or is invalid."
Click to expand...
Click to collapse
Were you ever able to get this working on your PC?
azsl1326 said:
Were you ever able to get this working on your PC?
Click to expand...
Click to collapse
Yeah, and it's been a while so I don't remember exactly, but I think it was a different cable that made it work.
I've switched to a Droid Turbo 2. The 5X didn't have enough battery life for my usage.
thanks
i fuking love u
SadsArches said:
i fuking love u
Click to expand...
Click to collapse
Huh? LOL
Sent from my Nexus 5X using Tapatalk
Brilliant! Solved and excellently described. Many thanks.
Bruce
cigar3tte said:
Just got a Nexus 5X, and I'm having the same problem under Windows 10. I don't see an Acer device in Device Manager though, I see a "Nexus 5X" under "Other devices" with a yellow triangle exclamation mark.
When I tried following the steps, I don't have "Show compatible hardware" nor "MTP USB Driver". When I tried installing "MTP Device", I get an error "The install class is not present or is invalid."
Click to expand...
Click to collapse
If you have other android devices that is working on your PC, you'll notice that the driver used is the "wpdmtp.inf" you can get it on your 64-bit Windows on this location:
"C:\Windows\WinSxS\amd64_wpdmtp.inf_31bf3856ad364e35_10.0.16299.15_none_42867195f7d5106b\wpdmtp.inf"
Locate this file via device manager and choose "MTP USB Device"
And viola! You can now transfer files again in your Nexus 5x!
I am in the same boat but my PC stopped recognizing my phone at all. PC will see all my other devices including my pixel 2xl. But every since that Nov update I believe my PC's and diffet cables does not show up at all. Have read all the threads and so far nothing has worked for me.
Travisdroidx2 said:
I am in the same boat but my PC stopped recognizing my phone at all. PC will see all my other devices including my pixel 2xl. But every since that Nov update I believe my PC's and diffet cables does not show up at all. Have read all the threads and so far nothing has worked for me.
Click to expand...
Click to collapse
Did you get it working again? I have 2 other phones working fine but the nexus5x disappeared and cant get it back. Even deleted the cache and the data for the System apps named "External Storage and Media Storage" as some suggested. Shows up as unknown device now.
AlienTeck said:
Did you get it working again? I have 2 other phones working fine but the nexus5x disappeared and cant get it back. Even deleted the cache and the data for the System apps named "External Storage and Media Storage" as some suggested. Shows up as unknown device now.
Click to expand...
Click to collapse
Nope, was never able to find a fix. If you do please let me know.
Yes I got it working. Since longer USB cables only shows unknown device I installed android development system and it made no difference.. But I had a 6inch charging cable that came with my power brick and I tried that and viola the Nexus showed up.. Not as a nexus 5x like before but as something like romaster composite ADB interface or something and I was able to flash TWRP recovery so now I can at least get access to it. Backed up the memory to a flash drive.. Have not flashed SU or anything yet but that should not be a problem with TWRP installed.. And like usual it takes a few flashes and rebooting into TWRP for it to stick other wise the recovery goes away.. Still dont know why the longer USB cables make any difference.. I even tried it out on a USB extension socket which is a 20 foot long USB extender and that also works.. So it must be something else like when I had the MB changed the adapter I was using did not work for data transfer.. Might be using some wire that is missing in the longer cable..
When I connect my Nexus 7 (2013) to my computer, I can only get PTP to work but MTP cannot.
The current ROM is PureNexus 6.0.1 but there is the same problem with PureNexus 7.1.2
How to solve this ?
lapocompris said:
When I connect my Nexus 7 (2013) to my computer, I can only get PTP to work but MTP cannot.
The current ROM is PureNexus 6.0.1 but there is the same problem with PureNexus 7.1.2
How to solve this ?
Click to expand...
Click to collapse
Have you pulled down the notification bar and switched USB mode from PTP to MTP?
If so, is your Windows (?) device manager showing 'yellow' driver issue when in MTP mode? Do CTRL-C on the driver properties VID/PID string and post it here.
Finally, does MTP work in TWRP?
k23m said:
Have you pulled down the notification bar and switched USB mode from PTP to MTP?
If so, is your Windows (?) device manager showing 'yellow' driver issue when in MTP mode? Do CTRL-C on the driver properties VID/PID string and post it here.
Finally, does MTP work in TWRP?
Click to expand...
Click to collapse
1) Yes but it doesn't work
2) No
3) USB\VID_18D1&PID_4EE1&REV_0228
USB\VID_18D1&PID_4EE1
4) There is a toggle button Disable MTP/Enable MTP but it doesn't do anything except triggering a computer sound
lapocompris said:
1) Yes but it doesn't work
2) No
3) USB\VID_18D1&PID_4EE1&REV_0228
USB\VID_18D1&PID_4EE1
4) There is a toggle button Disable MTP/Enable MTP but it doesn't do anything except triggering a computer sound
Click to expand...
Click to collapse
The USB mode and ID are correct, so there is an issue either with Android's "Media Storage" system app or Windows' MTP driver. Clear Media Storage data/cache and reboot, and/or try a different PC.
k23m said:
The USB mode and ID are correct, so there is an issue either with Android's "Media Storage" system app or Windows' MTP driver. Clear Media Storage data/cache and reboot, and/or try a different PC.
Click to expand...
Click to collapse
You're right, it work on another computer and on this one, the device manager shows my mobile device as "Nexus 7" whereas on my computer it was "Android Composite ABD Interface".
lapocompris said:
You're right, it work on another computer and on this one, the device manager shows my mobile device as "Nexus 7" whereas on my computer it was "Android Composite ABD Interface".
Click to expand...
Click to collapse
Try the following:
unzip the attachment
connect N7 in MTP mode
in Windows device manager select properties of the "Android Composite ADB Interface"
select 'driver' and then 'update driver'
select 'install from specific location"
point it to the unzipped 'WPDMTPHW.INF' file
Works now?
EDIT - also disable Android debugging in 'developer options'
k23m said:
Try the following:
unzip the attachment
connect N7 in MTP mode
in Windows device manager select properties of the "Android Composite ADB Interface"
select 'driver' and then 'update driver'
select 'install from specific location"
point it to the unzipped 'WPDMTPHW.INF' file
Works now?
Click to expand...
Click to collapse
I am currently at work I'll try this evening. Thanks
k23m said:
Try the following:
unzip the attachment
connect N7 in MTP mode
in Windows device manager select properties of the "Android Composite ADB Interface"
select 'driver' and then 'update driver'
select 'install from specific location"
point it to the unzipped 'WPDMTPHW.INF' file
Works now?
EDIT - also disable Android debugging in 'developer options'
Click to expand...
Click to collapse
It didn't work saying the driver is already the latest. But this put me on the right track, I disabled the device, uninstalled the driver and reboot the computer. Upon restart when I connected the Nexus 7, the right driver was automatically installed.
It just doesn't show up in ADB devices. However, when I change ROMs it does, but gives me an error when trying to mount "not permitted"
Amazon was of no help. They gave an add on link to enter into SDK manager but it would fail every time... something on how it failed to update the status to complete. I'll add images later.
Can anyone help me with this? In case stuff goes south with my phone, I want to have a chance at recovery through ADB.
(Other notes: Win7 32-bit, ran as admin, enabled USB debugging from developer options, added site on SDK manager)
Links: https://developer.amazon.com/public/solutions/devices/fire-phone/docs/connecting-your-device
Control Panel>
Device Manager>
Expand Portable Devices>
Right click "Android/Kindle/Fire Phone etc what's fire phone name when is plugged in usb">
Update Driver Software>
Select Browse my computer for driver software>
Select "Let me pick from a list of device drivers on my computer">
Under Manufacturer select "(Standard MTP Device)">
under Model select "MTP USB Device">
Click Next and press ok after the warning.
Since I flash my phone with lineageos till now even i change to Miui 7, my fire phone can not be connected to my pc as transfering data. It is shown as "unknown device (device descriptor request failed) in device manager. The charging function still works.
READ THREADS PLEASE, THIS PROBLEM WAS SOLVED IF YOU READ ANOTHER THREADS!!!!
had the exact same problem and fixed it this way...
Control Panel>
Device Manager>
Expand Portable Devices>
Right click "Kindle">
Update Driver Software>
Select Browse my computer for driver software>
Select "Let me pick from a list of device drivers on my computer">
Under Manufacturer select "(Standard MTP Device)">
under Model select "MTP USB Device">
Click Next and press ok after the warning.
Can someone explain why connection of the P2XL to Windows 10 via USB is so troublesome?
At a minimum, each time I connect I have to:
1. Update the device driver via Windows Device Manager from "MTP Device" to "MTP USB Device" (there are two of these)
2. Tap on the P2XL notification "USB for Charging" to change it to "USB for File Transfer"
I have set "Select USB Configuration" in Developer Options to MTP, but this doesn't help.
How can I configure my phone to connect for MTP each time I connect it via USB?
Thanks
JWadle said:
Can someone explain why connection of the P2XL to Windows 10 via USB is so troublesome?
At a minimum, each time I connect I have to:
1. Update the device driver via Windows Device Manager from "MTP Device" to "MTP USB Device" (there are two of these)
2. Tap on the P2XL notification "USB for Charging" to change it to "USB for File Transfer"
I have set "Select USB Configuration" in Developer Options to MTP, but this doesn't help.
How can I configure my phone to connect for MTP each time I connect it via USB?
Thanks
Click to expand...
Click to collapse
Are you using the USB adapter that came with the device, or a standard 2.0 USB A-C cable?
Using the white USB cables that came with the P2XL.
Try just using the charging cable connected to the PC, it's all I use to connect to my Win 10 PC, and the only thing I have to do is make sure the device is set to MTP, I never have to mess with drivers on the PC.
Are your drivers up to date? Are you saving any changes on the PC after making them? Not sure why you're getting the MTP Usb / MTP Device option unless it's related to using the dongle (which I never have)...
It's not Win10 dude, I connect a few times a week for Andromeda purposes, plug and go.
three west said:
It's not Win10 dude, I connect a few times a week for Andromeda purposes, plug and go.
Click to expand...
Click to collapse
In my case it WAS Win 10. None of my phones would connect for MTP. I frequently use ADB and windows was trying to use those drivers by default. After messing around in device manager I finally was able to select the windows MTP drivers. After that all my phones were able to connect with windows via MTP.
Sent from my Pixel 2 XL using Tapatalk
Wtherrell how did you do that? my phone won't even show up on device manager
I I R C I had to delete all the old ones and start fresh. Some of the old ones were not obvious but somewhere on line or in the forums I found some clues about what to look for and delete. I wish I could remember exactly where but I can't at the moment.