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Anyone else having this problem?
The phone won't turn back on from what I think is locked because the screen is black, but none of the buttons do anything, I have to re-insert the battery and the phone will boot up with the power button. This happens almost every day.
Sounds like a problem with the digitiser/screen, and a candidate for a warranty return ?
Have you tried to switch it off (the screen with short press, not the power) and then on again with the power button? Sometimes it happens on my z too but its just a sw bug. Switch off and on helps here.
-- sent from htc z using xda app
I am able to lock and unlock with the power button normally.
tbalden said:
Have you tried to switch it off (the screen with short press, not the power) and then on again with the power button? Sometimes it happens on my z too but its just a sw bug. Switch off and on helps here.
-- sent from htc z using xda app
Click to expand...
Click to collapse
akira112 said:
Anyone else having this problem?
The phone won't turn back on from what I think is locked because the screen is black, but none of the buttons do anything, I have to re-insert the battery and the phone will boot up with the power button. This happens almost every day.
Click to expand...
Click to collapse
Could be a problem with the contacts on the battery -- perhaps the contact is loose, so when you bump the phone just right it loses power and shuts down.
I had this once last week. I left it sitting on the workbench in the garage for about an hour while I was out there and it became unresponsive to all buttons/keypresses.
A battery pull and it fired right up again.
It was -10C in the garage and the bench is metal. I chalked it up to getting too cold.
It hasn't done it again since I keep it in my back pocket (front pocket has claimed a few digitizers/LCDs in the past!).
akira112 said:
Anyone else having this problem?
The phone won't turn back on from what I think is locked because the screen is black, but none of the buttons do anything, I have to re-insert the battery and the phone will boot up with the power button. This happens almost every day.
Click to expand...
Click to collapse
This is definitely not an individual case as I saw so many DesireZ or G2 users in HK or China raised the same issues on the gfan forum (one of the China HTC forum).
My DesireZ is a genuine one with stock ROM. It happened 2-3 times already of what we called the "sleep dead" in China here.
I locked the phone then after a while when I tried to turn it on, all buttons became dead. Finally I have to pull out and insert the battery again to make the phone alive.
Some of the gfan forum members also encountered the same situation. Some of their phone are Euro version and some Asia Pac version but the cases are the same that means this problem are not only for a specific version. Some say it is becoz of temperature but I really don't think so. I am sure this is a bug......
Bring back to HTC is not a solution as this "sleep dead" phenomenon don't appear every minute. Mine has happened 3 times and I bought this DZ only about 2 weeks.
happened 2-3 times to me too, each time it was sitting in my pocket.
it's summer in Australia so i doubt its anything to do with being too cold.
hasn't happened for about a week now, so i kind of ignored the problem.
That is definitely not good news.
Mind is still stock from Bell, unlocked for use on Rogers.
I guess I may have to find a replacement phone soon.
manleyfu said:
This is definitely not an individual case as I saw so many DesireZ or G2 users in HK or China raised the same issues on the gfan forum (one of the China HTC forum).
My DesireZ is a genuine one with stock ROM. It happened 2-3 times already of what we called the "sleep dead" in China here.
I locked the phone then after a while when I tried to turn it on, all buttons became dead. Finally I have to pull out and insert the battery again to make the phone alive.
Some of the gfan forum members also encountered the same situation. Some of their phone are Euro version and some Asia Pac version but the cases are the same that means this problem are not only for a specific version. Some say it is becoz of temperature but I really don't think so. I am sure this is a bug......
Bring back to HTC is not a solution as this "sleep dead" phenomenon don't appear every minute. Mine has happened 3 times and I bought this DZ only about 2 weeks.
Click to expand...
Click to collapse
I encountered the same problem, so do my friends. Google maps causes the problem in 3 different phones.
Sent from my Desire Z
Anyone found a solution to this? Is it a s/w bug or a hardware issue? Thanks.
As far as I can tell, it's a hardware issue. Happened to me four times randomly before I took it in and exchanged at Bell. My new phone and the phone my friend got (at the same time as my first), has zero issues.
At the time, it didn't matter if it was cold, warm, fully charged, plugged-in, etc. It would do it randomly once every 1-4 days. It didn't even matter after I did factory reset (so software would not be an issue).
I have no idea what causes it but if you're getting the sleep-dead issue, I'd really recommend exchanging it if you can. Better to be safe than wait and find it's not an issue you can fix yourself.
I have a Bell stock Desire Z that has done this twice. First time it happened was when I tried wake it up in the morning after sleeping all night. The second time it was at a Christmas party. Just finished taking a picture. Went to take another shot, bang it was dead. Both times, pulled the battery and it came back to life.
Bought mine from Bell as well less than 2 weeks ago. Do they give any trouble to exchange it? Do they actually need me to factory reset it before returning/exchanging it?
sekhar_777 said:
Bought mine from Bell as well less than 2 weeks ago. Do they give any trouble to exchange it? Do they actually need me to factory reset it before returning/exchanging it?
Click to expand...
Click to collapse
I didn't have any troubles. I did a wipe and factory reset, then wipe again for security though. As long as you're only doing EXCHANGE (not refund), you have 30 days.
I must report that this issue happened on mine as well.
In JuicePlotter, the period where the unresponsiveness happened, juice plotter recorded no power.
(Either that or juice plotter only refreshes the graph when you open the app).
Happened twice within the first 48 hours of getting this phone. In day 3 now.
I have the same problem. It happend to me twice (in two weeks).
I would like to know if this is a software issue.
I still have the stock unmodified rom but am planning to install custom roms.
If this appears to be a hardware error, I should return my phone and get a new one. If it's a software thing, there will be a fix eventually, or I can just install a custom rom and be done with it...
anyone any idea?
Is there anyone with a custom rom who has the same problem?
Like I've said, I doubt it's a software issue (especially when it happens AFTER factory reset). But again, why take the chance? Better to be safe than sorry than be out $600.
happend to me today for the first time too... fully loaded, not pretty cold and stock rom on european version. it seems to simply being switched off. kind of sucks, as i'm having hardcase around which needs to removed everytime first.
mine too
it happened to me too. just after i started using maps and locations. i have it for a month now and this issue just started to surface the past 3 days...ohwell..hope we get a fix soon..or at least a "how to stop this issue" sometime real soon....:|
Hi everyone.
Received may phone yesterday. Powered up and did all the wizard stuff (date, time, GMT, etc).
Phone booted into Sense interface. Took a look at some menus and decided to turn off the phone (I was at work and had no time to let it charge). Then the first bug. After trying to power off, the HTC screen froze. Had to take the battery off.
Came home and tried again. Froze on the HTC screen on start up.
Looked for some info on Google and found a lot of people with similar problems. Some answers (including here) pointed to a volume down + power action, followed by a clear storage option.
Did that.
The phone buzzed seven times on HTC screen and froze again.
Tried fastboot, froze.
Tried clear storage again, froze.
What's my option beside that?
All I found is this same procedure.
Tried with and without the SD card. With and without SIM card. With battery, with USB cable, with both...
Always freezing on the HTC screen.
After some minutes on the HTC screen the phone seems a little warm.
I didn't root it, so it had Android 2.1 on it. Didn't change a bit. It's quite difficult to find someone with a problem like this (can't even get to theSense UI) without haven't tried to root.
Any help is really appreciated.
Thanx.
This all points towards hardware failure/production faults so don't even bother with fixing it yourself. Just take it back to the store you bought it or send it to HTC for repair.
Damn, that sux! :/
My first HTC phone.
Never had any problem with my X10 mini. Just wanted a bigger screen.
I don't like Motorola and Samsung Galaxy seems too big.
Have to think now about getting another Desire.
Thanx for the reply.
Out of interest, how long did you wait on the HTC screen? It can take a few minutes to boot on the stock ROM
Some good minutes.
Why buy a new one, this should be under warranty? Did you bought this one second hand?
You cloud try to run a RUU but if it's a new phone I wouldn't bother with because it increased the chance you brick it and lose the warranty.
I bought it on an ebay like site.
I already contacted the seller and she asked me to send it back. But I was hoping I could do something to make it work.
Unfortunately she doesn't have another one to send me. So I'll get a refund for now.
The seller told me she can get another Desire only on February 15th.
I don't know if it's worth the wait.
I can ask for a refund and buy from another seller right away. And I think it's better, because I can't stand waiting so long for something I already paid for.
I was using MIUI 1.3.25 ROM with no problems for weeks or even months..
One time when I was at work I've noticed that my battery is rapidly decreasing, I mean like from 70% to 30-40% in 2hours - when the device was at stand-by with WIFI open.
After a while, no battery left.
When I got home- I recharged my phone till 100%, but then- when I started it up, it was loading and after few seconds in after the ROM has done loading, my phone did a restart.
I tried to switch battery, did a full wipe and flashed another ROM but still, nothing helped!
I still can't use my phone, I can only have access to the recovery (AMON RA).
BTW: I didn't do anything that could cause this problem (didn't flashed any new room lately, or did something to the settings).
I'm really desperate and I'm willing for your help!
you need to return to stock remove any rot etc and return to shop for warranty repair, its a common problem in the first batch of desires
But how can I unroot my device?
I can't keep my device working, isn't that a problem?
yes, I totally bricked mine trying to do this, luckly I had warranty, took it to the shop and told them that it kept heating up and rebooting then one day it got really hot and turn off and wont turn back on.
So what am I suppose to do?
I have a warranty, the only problem is that I have to unroot my device and get it back to the stock ROM so they won;t notice I've rooted it (in that case- no warranty).
Any suggestions guys?
I'm using my Nokia E52 now, that's a shame for my Desire
Hello dear friends!
HTC let me down Kind of stupid phones indeed at least desire...
I have my phone for quite a time now, it is rooted with unrewoked, clockwork recovery and s-on. I flashed many different roms in the past and everything was brilliant. In a pas half-a-year or so I stayed with only one ROM - MIUI-Au. I kept updating it to the newer versions and so on and on. Never had any random reboot or something. At least maybe it was because of some strange app or something else. But now it started to reboot randomly and constantly!
Phone gets hot abit and it just reboots, and never comes to android homescreen again, until I put out the battery, hold it for few minutes, pop it back and then it boots. But as soon as start to play music, or run a game the phone gets hot abit and reboots again. and so on and on. I thought maybe it was a miui issue. So I tried to flash different roms, but guess what? None of the even boot! The main screen shows and with the same second it bootloops again and forever!... (
Even from recovery it sometimes reboots randomly. So i managed somehow to flash my miui back and it at least boots. But it is very unstable now, I barely can use my phone now
PLEASE WHO CAN HELP ME????
My warranty probably out of date, and my phone is rooted, I dont think HTC would accept it...
any thoughts? friends?
What have you set the CPU max to?
Sent from my HTC Desire using xda premium
Thank you for response! Appreciate, really!! I didn't set it, I left everything by default I think! Because as i said, i even tried flashing different roms, not only miui.
What else could be? By the way, with stock froyo rom If I remember correctly, sometimes it became extremely hot, but I didnt get any reboots from that. But now, it gets just a little bit hot and it seems that this causes the reboot...
Now what I just noticed, I get reboots even when the phone is idle. And it is not even warm!
If its not getting hot then I'm confused lol. It sounds like a actual hardware fault. Sorry I can't help with this one
Sent from my HTC Desire using xda premium
cluendo said:
My warranty probably out of date, and my phone is rooted, I dont think HTC would accept it...
any thoughts? friends?
Click to expand...
Click to collapse
try and get it taken back to stock if you dare.
The phone hasn't been out 2 years yet, which is how long the warranty is.
Thank you! But is there any possibility to fix it without HTC involvement? Maybe it is not hardware issue ? Can it be because phone is rooted and I flashed many roms to it ? I didnt try AOSP roms since reboots started, I will try to pop in Cyanogenmod or other and see if I will get reboots.
Would rerooting my phone and updating my recovery fix the problem?
and Note: yesterday I tried to S-OFF my phone, but I can't even do that with my unstable MIUI. It rebooted in the middle of the process..
I had a similar problem, apparently it's not uncommon on the early revisions. I sent mine to HTC and they replaced the mainboard.
Thank you for answer! But what if my phone is bought through a contractor?
Can just call HTC and ask the for repair? Or should I contact my contractor first ?
Just give them a call and they will try to help you out. I had a very good customer service experience with them when my desire had some issues.
They will require a proof of purchase though. If you managed to get the receipt from your "contractor" (I am unsure what you mean by a contractor), then there should be no problem.
Sorry for misleading word, I meant T-Mobile. I bought my phone under contract. I think I have a receipt. I even have whole box and stuff of the phone somewhere in my drawer.(just sayin ). So how is customer service of HTC? Poor, good ? I heard you need to tell them that you did a factory reset and that didn't help. Is that true. Also if I will unroot my phone, will they know it was rooted anyhow?
Ahhh....this overheating issue seems common. How they can release faulty phones?? No clue.
thanks for answers mates!
In Singapore, HTC service is really good. Phone was still under warranty.
It took me just one (real) call to confirm a repair order. The first call I was just checking to see what options were available to me.
The second call was an actual repair request. And the third call was me pestering them for a pickup date. heehee
In Singapore, repairs were done via courier. They picked it up and 1 working day later, they sent it back.
Naturally, you will probably need to impress upon them that you tried everything to fix your phone (which I hope you did which includes proving to yourself that it's not the ROMs fault).
You will definitely need to reset everything back to zero. In my case, I downloaded an RUU to totally reset everything back to STOCK, which included removing clockworkmod recovery. You WILL need to create a goldcard for this though so bear in mind that it's not exactly a case of a simple flashing procedure. At least not if you don't already have a goldcard.
Sorry if I overread it at some point, but you speculated at the beginning there could be some faulty app causing this, but you never meantioned performing a full wipe. Have you full wiped yet? Just to make sure it is indeed no software problem.
greets
Thank you for your answers. At the moment I have SuperNova classic ROM. ( 2.3.3 + Sense 2.1) But my phone crashes again and again, it is so annoying and causes me so much trouble.
I never tried a reset or unroot and return to original rom. Im just wondering now, would this help to remove or at least remove those reboots?
Today I was in my work and i was keeping my phone in my jeans pocket. it got hot as u would expect when keeping in pocket and suddenly it rebooten, then it went into a bootloop and started to bootloop 7 times in a row quickly. then again and again. It became very hot at that time.
For the interest, what exact hardware faults causes these reboots and why phone gets even hotter if you keep it on boot loop. If I keep phone cold, the rom usualy stays normal, without reboots. but as soon as I start using my phone, texting or calling for at least 5minutes of using it just reboots.
as I said- really annoying thing :S
I remember my happy times with miui, apps and no reboots Was fun!
cheers for helping!
I would give full wipe / factory reset a chance, and maybe RUU.
At least try it before sending phone to htc.
It is hardware problem, search forum. Fresh ROM without SD card, enabled WIFI and GPS, running G navigation, back of the phone is warm - restart after few minutes.
Maybe someone know how to read info form the phone right before reset? We could understand why the phone is reseting and hopefully add some patch.
Reboot-loop experience
Hey,
i had the same problem over the last few months: In the beginning my phone restarted only when it got hot, but it got worse over the last few weeks, in the end i was not able to use two apps at the same time (music and mytracks) or even to surf the internet longer than a few minutes. The problem did noticeably decrease when the phone was cool - tested by putting it on a fan or in the fridge. Yet, Skype was regularly killing it. As i really love my phone (and especially the AMOLED-Screen!) i did not want to resign. The battery cover contains some metal which is supposed to enhance heat dissipation - so i attached a little thermal pad to the hotter bottom of the phone to improve contact with the head spreader. Unfortunately it did not entirely fix the problem. Yes, it improved the situation a little, but it got even worse after a week or two - in the end i had to turn it in.
So i decided to take it to the Telekom-Shop. They were very kind and told me they would call the other day to confirm that the replacement would have been shipped. It took a few days longer, but i got a phone with the AMOLED-Screen! The employee said it was a used mainboard in a new case, completely refurbished. They only replaced the main unit, i kept the battery, sd-card, charger and so on. Now i have a working Desire again!
Terminator
Similar?
Hi i on the other hand have similar problem, qiute anoying one, my desire, cm7 hboot, s-off, insert coin cm7 rom, have phone freezing in diferent situations, sometimes its working sometimes just freezez and i need to get battery out and turn it one and sometimes several times in row to get it working again???? RUU and go to give phone in service? plaese advice?
@cp6ija Sandisk SD card? If yes, smash it.
nvm
cant delete post so just posting gibberish
Hi all, i'm having a big issue on one x with original 4.0.4 rom. The phone just keep shutting down while gaming taking photos, now also while updating apps. I thought that some app could cause this so i did an hard reset, and right after the initial set up, when i started updating the applications, it shutted down. I'm really worried, what is happening? could it be an hardware problem? Should i bring it back (it has warranty, i'm on stock rom)?
I noticed some log files in the memory, but after the hard reset it doesn't create them when it shuts down, while it did it before. any way to activate the log creation?
nobody can help me? today i tested it a while and it happened again 2 times, but this time whlie browsing (i use quick ics browser) and not while gaming. the second time when i rebooted it the battery indicator had a "!" on it, and it's not the first time, and it didn't recognize my sim.
Means that your phone is overheating, the battery being at or above 48c.
If you don't want to go down the modding route, then I suggest taking it back to the shop for a replacement.
Sent from my HTC One X using xda app-developers app
Does your three soft buttons blink randomly? If so go to the service centre asap.
My cell overheated and burnt out.
It would not charge nor start. My cell to sometimes restarted itself automatically.
Do you keep many apps open in the background?
I had mine replaced and now its all smooth :thumbup:
Sent from my HTC One X using xda premium
it doesn't feel too hot, sometimes it's just cold and buttons don't blink. it simply show for a while "android system" (in italian) if i remember well and it shuts down normally with the htc logo. the strange thing is that thing with the battery and sim indicator. however i'll surely bring it back to the shop, i paid it 629 euros, i won't take it if it will shut down randomly. do they give you another one or i have to wait htc to repair it? :S i don't want to wait months.....
sorry for the double post, but now i'm sure that i will have to send it to htc so the question is another. Does someone have experience with htc reparations? how long will it take them to fix it and send it back to me?
My One X suffered from bad screen fitment out of the box (creaking, screen moving up and down inside the casing...) and I unlocked/rommed it before I noticed the flaws.
I relocked the bootloader, installed the 2.17 RUU, and sent the phone back to Germany (as it was bought in Ger and I live in Croatia) to get it repaired, they accepted it and repaired, it's on its way home now, should be here tomorrow, took 3 weeks to repair.
Positive experience for me.
cuzzo94 said:
sorry for the double post, but now i'm sure that i will have to send it to htc so the question is another. Does someone have experience with htc reparations? how long will it take them to fix it and send it back to me?
Click to expand...
Click to collapse
Service is hit and miss from what I see on forums but I might also note that more people complain than praise.
I believe that with shipping and things its about 2 - 3 weeks in total for a repair.
Sent from my HTC One X using xda app-developers app
it's very much 3 weeks without my phone, but it's less then other brands... i really hope that one day they will use apples policy for this. it's the only thing that i like of it. if the phone isn't working you get another one immediately, then they can give yours to someone else, but it's not possible that i pay 630 euros and i have to send it to repair, wouldn't be the same for htc if they gave me another one, maybie a repaired one immediately? they can use mine later for some one else...
treebill said:
Means that your phone is overheating, the battery being at or above 48c.
If you don't want to go down the modding route, then I suggest taking it back to the shop for a replacement.
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
Even I had the same problem but I ready for modding,
Can you tell me what should i need to do for getting out such problem?
today i used it with apex launcher and it didn't shut down, even after 30 minutes of gta3 and 30 of dead trigger and some browsing- facebook ecc... now i'll try a day with sense but my question is: is there any way to flash the original rom from 0 ? doesn't factory reset delete just user file? maybie something else is corrupted. Can i flash the stock 4.0.4 without unlocking bootloaders or soing anything that voids my warranty? I'd like to try before changing it... THANK YOU
and today too it never rebooted with sense.... i don't know what to do. when the update to jellybeans will be available, there will be a way to flash it from zero with a ruu witout unlocking anything or void the warranty?
ok i asked to htc for the nearest point to repair my HOX and saturday i'll keep it there. Now it's unusable, it keeps shutting down.
Look at this
http://dl.dropbox.com/u/18387650/2012-10-03_21-46-06.png